excelenteGenuine Hotels.com guest review
"Great location and boutique hotel"
Great boutique hotel, clean room, friendly staff and great location to see everything in old San Juan. Only con during our stay was the wireless internet kept going in and out. Other than that I have no complaints about our stay. I would stay here again in a heartbeatGenuine Expedia guest review
Response by CasaBlanca Hotel Hello Zach, Thank you so much for staying with us and for leaving such a nice review! We apologize for the intermittent internet connection, we finally were told AT&T antenna had been tampered with, they thought, as everyone had interrupted service and the harm seemed other than from natural causes. Thank you for your patience and we hope to see you back soon!
Our stay at Casablanca was pleasant. The front desk person, Miguel, was very friendly and helpful. It is walking distance to all the bars, restaurants and tourist spots in Old San Juan. The room was very clean and nicely decorated. The view from the rooftop is amazing. It doesn't have an elevator, but we got a good workout. Would definitely stay there […] again and would have liked to on our last night but they were all booked! Read moreGenuine Expedia guest review
"Great night sleep"
Love, Love, Love this hotel. When I go back, I will not stay any where else. They held onto bags before and after check in.Genuine Expedia guest review
"I cant wait to go back!!"
I Love Casablanca, location was convenient, easy to get to. Staff was friendly, helpful and very accommodating.Genuine Expedia guest review
"Won't go back"
Went on a trip to San Juan and the hotel was recommended in old San Juan. There are no elevators and we were on the 4th floor. I was suppose to get a room with two beds and didn't and the two bed rooms were taken by others. We paid extra for a balcony and it was horribly dirty overlooking the trash and roofs of San Juan. The floors were dirty in the […] room. Quite expensive for the food. Read moreGenuine Expedia guest review
"Was a very beautiful hotel authentic with helpful,"
we thoroughly enjoyed our stay. The staff was helpful and caring. The hotel was authentic and beautiful. It was within walking distance of everything.Genuine Expedia guest review
This is the second time we have stayed at this hotel prior to a cruise out of San Juan. We love the location right in the middle of Old San Juan. Our room was on the top floor of the hotel and with no elevator that was a bit of a challenge carrying our luggage up so many flights of stairs. Miguel carried my wife's up which was an added benefit. The […] air conditioner worked great and the room was nice and cool as it was very hot and humid outside. He also suggested a nice place for dinner and breakfast which wasn't too expensive. The room was quite small but had a comfortable bed. After we arrived back in from our cruise the next week we took our luggage back and they kept it for us while we wandered around in Old San Juan again for several hours before our flight left. All the staff were very courteous and accommodating even giving us extra pillows when we requested them. We'll go back again! Read moreGenuine Hotels.com guest review
"Fun trip to San Juan"
We had a great trip to San Juan for a couple nights before heading to our island destination. The staff were very friendly and helpful upon arrival. The rooms are clean and efficient. Our room had no windows, but seems pretty typical of the layout of hotels in the area. Air conditioning worked great so no need for windows anyways. Be sure to venture […] right across the street to the Marmalade restaurant as it was the best we had on our visit. Read moreGenuine Expedia guest review
"Perfectly quaint hotel -- exactly what I hoped for"
We stayed in Old San Juan the last night of our week-long vacation in Puerto Rico. This hotel was perfect and conveniently located to shopping, the cruise ship port and one of the historic forts. We stayed in a 2-bedroom room which was perfect for us and our kids. It had a balcony overlooking the street. The bath tubs on the roof were a unique bonus. […] Only one complaint: they should have alerted us about the construction and road closure in front of hotel and offered alternatives. We came in very frazzled because the road the hotel is located on was closed for construction. We had spent an hour driving in circles on cobblestone, one-way streets trying to find the hotel. We finally parked (very limited parking in Old San Juan) and walked several blocks with our luggage to the hotel. The staff was very gracious then and all through our stay. Read moreGenuine Expedia guest review
The rooms were extremely small and NO elevator. I had to carry 6 heavy bags ( going on a 2 week cruise) up and down 4 flights of stairs.No elevator should have been identified!!Genuine Hotels.com guest review
"Great Location, Simple Hotel"
The location is great, walking distance to everything in Old San Juan. The staff is friendly and helpful. The lobby is very small, but nicely decorated. There are some tubs on the roof that would make for a nice place to have a drink and soak. I wouldn't personally pay extra for a room with a "view", as you're pretty much looking at ugly rooftops wherever […] I looked from the 5th and 6th floor. I guess the rooms that are on the main street might have somewhat of a view, but it didn't seem like much. The rooms are very small, but they are clean and the bed was very comfortable. There was a lot of sunlight and noise in the morning, but this is to be expected if you're staying in the heart of Old San Juan. No elevator either, but they'll help you with your luggage. This was a basic, good hotel that was worth the money for the location, and was very clean. Read moreGenuine Hotels.com guest review
Great location specially if you are crusing ... loved my room small but just right lots of staires no ELEVATOR!! beautiful view tubs on roof to enjoyGenuine Expedia guest review
"Love the Stay"
Hotel staff does everything to make stay comfortable....you just have to like stairs because elevator is not in hotel yetGenuine Expedia guest review
Amazing staff, eager to help. Our first room on 5th floor was small and the accumulated repairs were visible; bits of cement, cracked tiles, etc. But definitely clean. The room had been described as having a large window but that window actually opened into the hallway with a large external window across the hallway. Moved to a larger room on 3rd floor […] which was in excellent repair, shared balcony overlooking the street, and clean as well. Great neighborhood just away from the tourist areas where the cruise ships dock. Very safe area as in all of the old city. Near good restaurants and coffee houses. Great place to stay if you get the right room. Read moreGenuine Hotels.com guest review
"Colorful Hotel in Old San Juan"
Location was great. Staff was attentive. Hotel though old was clean and colorfully decorated.Genuine Hotels.com guest review
"Close to Cruise Ship Pier"
I read through the reviews before making the reservation and decided to stay based on the location. There is no elevator, which we could live with, but the hotel is in an old, very rough building. The room we stayed in was small and not comfortable and the bathroom shower was uninviting. Toto commode and Moen fixtures were out of place in the bathroom. […] Free Wi-Fi worked well. Read moreGenuine Hotels.com guest review
"Beautiful Old San Juan Hotel"
Staff was very helpful and friendly. Beautiful decor but remember it is a 200 year old building, no elevator, small rooms.. Furnished with antiques, old tile work. Bed was super comfy with upscale linens. Right in the heart of Old San Juan, we walked everywhere.Genuine Hotels.com guest review
"Fun, funky night in Old San Juan"
It's right in the heart of Old San Juan, and it's Casablanca themed. Yeah, with the movie playing silently in the lobby all evening. Walk to everything. I should note that there is no elevator in this hotel. I had no trouble getting to a 4th floor room but other people will. Also the stairs and hallways are not carpeted so late in the evening I heard […] drunk, out-of-breath people laughing about having to climb stairs. Read moreGenuine Expedia guest review
Didn't get to stay. I had made a reservation for the wrong night and the staff helped me find another place to stay and helped with the refund from Hotels.com. They helped find restaurants and were incredibly helpful especially considering we didn't actually stay there. We will definitely stay here on our next visit to San Juan. Had to rank the room […] cleanliness and comfort to publish this review. Don't really know for sure as we didn't stay, but if the staff and the portions of the hotel we did see are any indication the rating would be 5. Read moreGenuine Hotels.com guest review
"Wonderful, wonderful service"
This is a boutique hotel; not for everyone, (There is no elevator, for instance) but certainly for anyone looking for a genuine old San Juan experience. I had heard that any hotel in old San Juan was going to be noisy, and there was a bit of noise from the bar - but no more than I have heard in traditional hotels in the U.S.! And the eclectic hotel […] lobby is beautiful; check out the wall of pottery and the move Casablanca playing continuously on the wall of the cozy bar (No sound, subtitles.) Step outside and some of the best-rated eateries in old San Juan are steps away, as is the central plaza. But what sold me was the service. When I left my Kindle, credit card and phone in a cab, it was the front desk that ensured I got everything back. One of the employees hauled my luggage up three flights of stairs and looked surprised when I offered a tip; I had the same experience when I checked out. There was some road construction which made cabs park half a block away, and every time I left the hotel to get to the cab, an employee cheerfully walked me there without my asking. (The last time I had that experience, I was at a Ritz.) Read moreGenuine Expedia guest review
"Cute Hotel, Excellent Location"
An old, but lovely hotel in a perfect location, but there is no elevator.Genuine Expedia guest review
"Beautiful little hotel !"
Quaint little hotel in the center of it all ! Perfect location in the middle of Old San Juan. The staff was wonderful and accommodating. Only complaint was that the shower didn't have enough hot water. Besides that small complaint, it was perfect !Genuine Expedia guest review
"Convenient place to explore San Juan from"
We were greeted by name when we walked into the hotel after a late flight. The nice young man even walked us to the delicious rustic pizza restaurant at the end of the block on his break. Our breakfast was excellent and room quiet and comfortable. The artwork is fascinating. We do recommend asking for a lower floor if stairs are hard for you. Overall […] we were happy with Casablanca. Read moreGenuine Expedia guest review
This hotel has a great ambiance to it. The staff is very friendly and the rooms a clean and comfortable. A little on the small side but if you are in San Juan the last thing you want to do is be in your room. The location is great, just a few minutes walking and you can get to all the attractions in Old San Juan. Restaurants and bars galore all over […] the area. If you are looking to experience everything that the historic are has to offer, this is a great place to do it from at a reasonable price. Read moreGenuine Hotels.com guest review
"Super-convenient spot in OSJ"
We stayed here for a night before a cruise, but would definitely have stayed longer. The location is right in the middle of Old San Juan, so everything is easy walking distance. The staff was very friendly and the room was clean. There's no elevator (we were told they were working on installing one), but a porter brought our bags up for us so it was […] no problem. Read moreGenuine Hotels.com guest review
Our visit was like a step back in time. The staff was very helpful and friendly; the beds were extremely comfortable. There are no elevators and we had to get our luggage up to the fourth floor on our own. You can go to the roof for a view of the city, to do yoga or just relax. Neat place.Genuine Hotels.com guest review
"Nice staff, my room not finished."
The staff was really nice but the room floor was not finished, base boards were loose.Genuine Expedia guest review
CasaBlanca Hotel was centrally located in Old San Juan. The decor was beautiful, the rooms were romantic.....but very small, and beginning to show some wear and tear. The staff at the front desk were extremely helpful and friendly.Genuine Expedia guest review
"Great Location and friendly staff"
A good choice for Old San Juan. Would stay here again. Everyone from the front desk, restaurant and the guy who met us at the curb that carried our bags was friendly and helpful. Enjoyed the Casablanca theme décor. Know that there is no elevator, and people have fun in OSJ so there is some noise at night. Minor problem with the AC thermostat in our […] room. Read moreGenuine Hotels.com guest review
"Nice for one night"
We stayed at this hotel prior to our cruise departure. The room was small, but it was comfortable enough for one night. We did not use the Wi-Fi so we don't know how that worked, but all other ammenities were good. The only down side was the stairs, if you have lots of luggage it is sort of a pain as there are no elevators. One of the hotel employees […] did help us up and down, but that is more tip money going out of your pocket. It was convienent to have the hotel store our luggage while we toured the city prior to the cruise check in time, so really the trouble is offset. As this hotel is in out San Juan it is recommended not to drive a car there as the roads are very narrow and there is little parking available. All in all it is a good place to camp out for one night waiting for your cruise - it is within walking distance of pier #4 (where Carnival sailed out of). Read moreGenuine Hotels.com guest review
"Nice place but the rooms are very small."
Other than the rooms being very small we were satisfied.Genuine Hotels.com guest review
"Puerto Rico Old Town experience"
We loved this hotel and location. It was very unique and comfortable and perfect location close to everything. The only drawbacks are no elevator and the room was really tiny. For the two of us it worked out great! We hope to be back again!Genuine Hotels.com guest review
"would definitely stay here again"
Stayed here night before cruise. Cute hotel, and they always have the movie casablanca playing in the lobby. Moroccan decor. Rooms a little small, but perfect for what we needed. Nice neighborhood with good restaurants nearby.Genuine Hotels.com guest review
"well located, but noisy and a bit cramped"
Hotel was in a great location, but I have never stayed in a noisier place. Lots of street noise, noise from the air conditioners, noise from the plumbing, noise from other guests. We stayed in a suite on the fifth floor that just had a view of other rooftops. The bathroom was extremely small (but functional). It was a king suite with two additional […] twin beds, but we found that the twin beds were trundled. Once both beds were out, there was very little other space in the room. Staff was friendly and helpful, but seemed overwhelmed by the number of people checking in at one time. Read moreGenuine Hotels.com guest review
"No Elevator or Bar"
They advertise that this hotel has a restaurant and bar/lounge but what they have is nothing anyone would use. Also, despite their claim of having staff that will help you get to your room because they have no elevator, there was no one to assist so I had to drag my heavy bag up three flights of stairs. This is not a good hotel for a business trave […] ler. Read moreGenuine Hotels.com guest review
Our rooms were wonderful and really clean, we got in late and with no elevators the staff carried our luggage to the third floor and our friends luggage to their room on the fifth floor. Very unique, new sites around each corner. The tubs on the roof were really cool. Views from the roof were outstanding. Staff was so friendly and warm, they really […] made you feel like it was your home and not just a place to flop.We would go back without any hesitation. Read moreGenuine Expedia guest review
"Good location. Quaint and fun decor."
Great experience. Staff was very accommodating and friendly. Room smelled old and dank....a very full light came on during the evening (probably from the lobby) , causing me to have difficulty sleeping. There were no curtains or shutters to block out the light.Genuine Expedia guest review
"Old San Juan"
The decor was fabulous. The hotel was clean and a great spot in Old San Juan. Front desk gave great advice for eating local. Huge drawback. No one mentioned no elevator and the walk ups were with a landing. No mention and no one to carry luggage.Genuine Expedia guest review
Place was very good, clean rooms. Right in the heart of San Juan makes getting around very easy and whitin walking distance to great places like el Morro! Staff was extremely helpful and accommodating! Miguel was a great guy giving advice on where to go find great food!Genuine Expedia guest review
"Nice and clean"
The rooms were nice and clean , but small. Would stay there againGenuine Expedia guest review
If your looking for a plush hotel with ALL the luxuries, this is not for you. But if you are looking for a place that has character, style and has personality, this is for you. I read some of the past reviews (especially the bad one's) on the hotel and I can honestly tell you that it was not our experience. The staff was very friendly, although at times […] stretched thin, the rooms were clean, although a bit small. That did not bother us since we spent very little time in it. We did not try the food here, because there was way to much to choose from around town. I would recommend this hotel, especially if you plan to spend most of your time in Old San Juan. Oh, and the roof top, LOVED IT!!! Read moreGenuine Expedia guest review
"Just a delightful hotel, centrally located."
Absolutely superb experience. Staff delightful and very helpful. Hotel clean, bright and everything worked. Location perfect for getting around old San Juan.Genuine Expedia guest review
"Love the hotel"
This is our 4th time staying at Hotel Casablanca. We absolutely love the location and love the staff.Genuine Expedia guest review
"Great location, cute place"
We loved our stay here. We found it central to everything we wanted to walk to, and loved the decor. Hotel staff were helpful and friendly, and the restaurant served a good breakfast. A little noisy at times, but not enough to really disturb. A fantastic value.Genuine Expedia guest review
Close to famous restaurants and tourist attractions in the middle of Old San Juan. No elevator, so it was a workout climbing stairs, but a young man one-third my age and twice my size took care of hauling our luggage up and down the stairs. The Cassablanca theme played out with constant showing of the original movie (with captions) on video monitors […] and against the wall of the hotel's restaurant ("Rick's"). Read moreGenuine Expedia guest review
"Needs some help"
We arrived after 5pm and we're told that our room was not ready yet..ok, out for a drink.When we returned we found out that the balcony room we were supposed to have were all occupied for the week! Bad booking I say...they gave us a 'luxury ' room at their property across the street for that night...nice enough.But the rude awakening was the small dark […] windowless room we then spent our next 3 nights in. Like most tropical places mildew is a definite problem but bed and bath were clean enough.We were also offered free breakfast for the remainder of our stay but after 1 we went out the next couple mornings. Good place for younger people with a large budget...location good..central to all downtown Just needs some updating. Oh...roof 'garden' definitely needs a spruce up..kind of like a storage area for leftover hotel stuff. Bathtubs are not for older people nor is the 6 story climb. Most likely will stay somewhere else next time in PR. Read moreGenuine Expedia guest review
"An Oasis in Old San Juan."
Upon my arrival the entire experience was great. The hotel is beautifully decorated, the staff extremely professional and courteous. The room very comfortable, clean and tastefully decorated. I really recommended.Genuine Expedia guest review
"Convenient downtown Old San Juan location,"
Positive will go back in the future, hotel close to many small restaurants and shops, museums and other attractions are all within easy walking distance. Hotel staff friendly and very helpfulGenuine Expedia guest review
Went to celebrate my husbands 50th birthday... Hotel was in a great location.. Staff was all great and accpmodating to needs... It's like a south beach hotel... Loved the decor and the atmosphere... Will definitely stay here next time for my birthday in January!!!!! Close to everything... Great restaurants too many to mention ...they were all good....however […] the best mojito was at Booty's!!!! Our room was 2a it was great!!!! Read moreGenuine Expedia guest review
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