"Nice hotel but need to improve service level."
I have no idea why the front desk staff requested me to pay for my parking even if my reservation clearly shows I got free parking, and next day in the morning, the same scenario happened at the restaurant asking me to pay my breakfast. I told the employee I had free breakfast. The employee had to go the front desk to verify what I said.Genuine Expedia guest review
Very nice hotel and the staff was very nice. The hotel was easy to get to by gps. The a lot of things to explore in the areaGenuine Expedia guest review
"Excellent location for DC trip"
A friend and I stayed overnight while visiting DC and everything was excellent. Clean and comfortable rooms, free WiFi, an excellent breakfast buffet (for about $15 each), the option to check out by hitting a button on the room phone, location close to the subway and only 6 miles or so to downtown DC and other popular locations, etc. Highly recomme […] nded. Read moreGenuine Hotels.com guest review
"outstanding place, great location, a must stay!"
This was a great place to stay. the rooms were large, great amenities, food friendly staff. great location to so many restaurants and shops. the only downside was that they had small luggage carts, which were difficult to manage your luggageGenuine Hotels.com guest review
I would come agAINGenuine Hotels.com guest review
"Need better service"
rAsked for down free room. Unable to accommodate. Bed too hard.Genuine Expedia guest review
The Hotal was very good. The room was clean and good beds to sleep on. The overall condition of the room was great.Genuine Hotels.com guest review
Everyone in our party was satisfied with their rooms. The staff were more than helpful and eager to make our stay a great experience. I would use this hotel again.Genuine Hotels.com guest review
"uk stay in Washington"
A 4 day stay from uk to Washington , perfect area with metro station 1 block away, service excellent and a great breakfastGenuine Hotels.com guest review
Both the hotel and staff were good. An interesting thing the hotel did was give us a goody bag ( two waters and trail mix) upon our arrival. It was very nice and thoughtful . The hotel is walking distance to lots if shops and restaurants .Genuine Expedia guest review
"close to American University, metro, restraunts"
Staff is always very friendly and helpful. We stayed here before and came back. would recommend, especially if you are bringing your child down to school.Genuine Hotels.com guest review
"Very friendly staff, clean, convenient to Metro"
Second stay in a couple of years for my wife and I. The staff is very helpful and go out of their way to greet you and make you feel welcome. I'm originally from the South and now live in a very rural area, so I kind of expect a certain level of hospitality at such establishments. Unfortunately, I've also traveled a lot and know that you don't always […] get that, especially in many major urban areas...just different cultures, I guess. Anyway, this staff does a GREAT job. Love the lemonade/tea/etc. waiting in the evenings. Wish the parking was a little cheaper, but $15/day in down-town Bethesda isn't bad (and standard at hotels there.) Do wish the parking garage was a little less cozy. I drive a standard height 2003 4x4 Expedition and my standard roof rack just barely bumps the ceiling height warning signs...I chanced it anyway and didn't bump anything else (fortunately)...wasn't sure what else to do (really makes you grit your teeth, though!) Rooms very clean, climate control by wall thermostat is quickly responsive, and beds very comfortable (actually had a king-size adjustable Sleep Comfort!) Hotel 1/2 block off main drag, thus very quiet. Short walk to Metro (1.5 blocks north, then 1 block west). There's a 'secret' Metro tunnel on the hotel side of Wisconsin Ave for those wary of crossing the busy street...just duck inside a building lobby, go down escalator, and you're in the tunnel. Read moreGenuine Expedia guest review
Nice and quiet!Genuine Hotels.com guest review
"easy access - minutes from where I wanted to be"
I was in town to see my new grandson - the convenience, amenities and comfort of the hotel added to my pleasureGenuine Hotels.com guest review
"should be 4 star"
Everything about this hotel was perfect. From the cleanliness of the rooms/ breakfast /parking / staff/location....close to metro and only 6 miles drive into downtown DC. We got three in one deal through hotels.com. Parking in DC worked out cheaper then metro for 4. We paid $14/ day...parking lot near Fords theater. Only a few blocks in any direction […] for main sites in DC. This hotel is a must because it truly is a steal of deal compared to others in downtown and other locations near metro stops. Read moreGenuine Hotels.com guest review
"good place in bethesda"
overall very good!Genuine Hotels.com guest review
Great value for the money (we had a king $98/night special) there was nothing particularly outstanding about it but everything was clean, comfortable and I was shocked to see little cups of half-and-half at the coffeemaker inside the room instead of that horrible powdered stuff. Would stay again.Genuine Hotels.com guest review
Great hotel. Will definitely stay again. With parking and breakfast rate, its a no-brainer.Genuine Expedia guest review
"Had a great time"
Clean and comfortable. Staff is very friendly and helpful. Bunch of interesting restaurants within walking distance.Genuine Hotels.com guest review
"Nice hotel. Very convenient to food/shopping"
We arrived on a very rainy day but felt warm and welcomed when entering the hotel. The room was comfortable, clean, and the staff accommodating. Had a wonderful stay. Breakfast was delish....Genuine Expedia guest review
"Nice Hotel near over 100 restaraunts."
No complaints at all after seven nights! Used the nearby Metro with the seven day short trip Smartrip card. Went to downtown DC on the 15-20 minute rail trip everyday and came back to a new restaurant in quiet Bethesda every night. Booyeymonger delicatessen is a block away from the hotel, on the way to the Metro and is a cheap place to get a really […] good fresh cooked breakfast. Glad we stayed here and not in downtown DC, Bethesda Row's shops and eateries(over 700 total!) make the nights much more relaxing. Read moreGenuine Expedia guest review
"Good, Overall; Close to Walter Reed/USUHS"
I have no complaints about the room, the housekeeping staff, or the kitchen staff. All were very nice and professional. The room was clean and comfortable. Front desk folks were incompetent and the chain of command followed suit. In short, I would certainly stay there again; I just wouldn't count on the front desk to do anything important for me (asked […] to give my time-sensitive package to the fedex guy; nearly a week later I called and it was still on the floor, at the front desk). It's anecdotal, I know. It's just ironic because I typically do everything myself and decided to let them help. Read moreGenuine Hotels.com guest review
"close to Metro"
Very affordable for a major city .... will stay again...Genuine Hotels.com guest review
We found mold in the coffee maker... I had to pay for Coffee downstairs after the discoveryGenuine Expedia guest review
This hotel is only 2 short blocks from the Metro station. Very convenient! There are lots of restaurants and a movie theater within walking distance as well. The hotel was clean and the room was large. We would definitely stay here again.Genuine Hotels.com guest review
"We liked everything about it."
We liked everything about it. The facilities, the cleanliness, the food and the parking. It was very conveniently located to everything that we wanted in Bethesda. We would definitely go there again.Genuine Expedia guest review
"Nice hotel close to DC Metro"
We often stay in the DuPont Circle/Woodley Park area of DC to visit family in the Van Ness neighborhood but decided to stay the Hilton Garden Inn in Bethesda when we noticed that it was very close to the Metro. The room was very comfortable and quiet - and very reasonable. Friendly staff. There are also a lot of very interesting restaurants in the […] area Read moreGenuine Expedia guest review
"2 night stay"
The hotel was nice and clean, tucked away from the main street. Our view consisted of the dumpster of the hotel next door, the pool was small and I had a few issues getting in and out of the garage with my key. Other than that it was a great stay. We were within walking distance to a theater and food which made it very nice. I would recommend the parking […] and breakfast package because cost would rack up quick if you don't. I would stay here again. Read moreGenuine Hotels.com guest review
"Hilton Garden in Bethesda MD"
Overall quite good. Good value for the $.Genuine Hotels.com guest review
Friendly and helpful staff. Room is clean, quiet and everything works well.Genuine Hotels.com guest review
"My stay at Hilton Garden Inn Bethesda"
I thoroughly enjoyed my stay at the Hilton Garden Inn in Bethesda. The room was comfortable, had a great view, and was always freshly cleaned. My business I was visiting was located in the same complex with made getting to the office very handy. The complimentary WIFI was greatly appreciated. Also, the location of the hotel is very convenient to restaurants […] and stores. Thank you for a very pleasant stay at your wonderful hotel. Read moreGenuine Expedia guest review
"Great choice and good location"
Lots of food choices close by, try walking down Elm street first (the hotel street turns int Elm so you can't get lost). Grocery store and metro is just around the block. Rooms with queen beds, safe, and frig, microwave exceeded my expectations. No issues with my hotel reservations. Lots of people out in the shops in evening so not a scary place.Genuine Hotels.com guest review
"not as close as we thought"
The hotel was great, staff was fabulous and helpful, room was clean. Pool was a bit small. Breakfast was just OK. I thought we were closer to DC.Genuine Hotels.com guest review
"Service above and beyond"
A taxi that had been called and left before we came down. The concierge went out into the street to flag another because we were in a hurry. We were allowed to check in early and to check out late. I was also able to use the business area for work following checkout for an hour prior to leaving for the airport. Great customer service and very accommodating […] and friendly staff! Read moreGenuine Expedia guest review
I keep rating it because I stay there as often as I can when I need a hotel in Bethesda which is almost monthly. This is THE hotel for a business traveler. You have the option of self-sufficiency with the in-roon fridge and microwave or partake of the on-site restaurant, room service or the deli next door. Quiet and comfortable. Staff is super.Genuine Hotels.com guest review
Only a short walk to the metro.Genuine Hotels.com guest review
"NIce hotel in the heart of Bethesda."
I was very pleased of the locations and amenities of this Hotel. It is located near lots of restaurants, movie theaters, the subway and only a few miles from downtown DC. Great included breakfast, and the room was very comfortable. The only critique the I have is the mattress.. it was too hard for my taste.Genuine Expedia guest review
"Great stay....Bethesda very nice community"
The motel was a great location. Close to metro and a nice quiet area which was much appreciated after long days sight seeing. The staff were very helpful. Our only disappointment was the size of the pool. We have 2 teenage boys so 3 feet deep was not what they had in mind. We had the breakfast package which worked well for us.Genuine Hotels.com guest review
Nice, solid hotel choice. Front desk staff was terrific and helped with several ad hoc requests.Genuine Hotels.com guest review
"Very comfortable and convenient"
Great area. Nice and quiet as the hotel is recessed from the street. Pleasant and attractive mezzanine level lounge overlooks lobby. Nice to read and sit with a cup of tea or whatever (bar down below). I would recommend. Great pillows and comfy bed. Pleasant though somewhat budget decor in hallways Overall very glad we stayed here. Will do so again […] . Read moreGenuine Hotels.com guest review
Wonderful hotel within walking distance to all businesses and shops. Very clean. Front desk very helpful with attractions and maps. Cookies and lemonade in the lobby upon check in. Nothing negative to say.Genuine Expedia guest review
Very nice and newer looking hotel. In a great area close to tons of restaurants and shops. Also convenient parking attached to hotel. We definitely would stay here again.Genuine Expedia guest review
"Great Hotel! Great Location! Great Price!"
The hotel is super clean, the rooms are big, beds are fantastic (adjustable firmness for each side) free wifi etc. We checked in 3 hours early and Simone was able to get us into our room, she was fantastic. The hotel is one block from the Metro Red line which takes you right into DC in less than 15 minutes. If you don't mind being a little bit outside […] of the center and want to save some money, this is the place. They provide coffee in the lobby at no charge. We didn't have the breakfast plan so I can't comment on that. The bar area was nice, again we didn't use it. All in all a great place! We will definitely come back next trip to DC. Read moreGenuine Expedia guest review
It was great. We loved how close it was to the metro. This is a great place to stay if you want yo be close to DC without having to pay for it.Genuine Expedia guest review
"2013 National Science Bowl"
The staff was very pleasent and helpful with getting us around in Bethesda and Washington DC. We relied on all public transportation and had no problems what so ever. ALL I CAN SAY IS GREAT PLACE TO STAY!!Genuine Expedia guest review
"Great hotel within walking distance to DC metro"
We enjoyed our stay at this hotel. The metro was close by, the room was spacious and clean. There was free internet and cookies, homemade lemonade and coffee at any time. The surrounding area was also very nice to walk around and I felt very safe there. The only negative was having to pay for parking, but we knew about this ahead of time and so that […] wasn't a surprise. We would definitely stay here again. Read moreGenuine Expedia guest review
"Will stay there again"
Conveniently located: nice area, close to metro and restaurants. Nice lobby, clean comfortable room, very good shower, convenient self-parking for extra fee ($15). Breakfast is ok but not great. No extras like room service or movies.Genuine Expedia guest review
"Great for fam and business"
Stayed here several times now and very happy. Good service, location.Genuine Hotels.com guest review
Always a pleasure to stay here. Staff never fail to impress me with their customer service.Genuine Hotels.com guest review
Nice hotel. Lighting in the room is not great. No magnifying mirror for make-up.Genuine Hotels.com guest review
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