I loved the mini kitchen. The location was great.Genuine Hotels.com guest review
The AC never worked, although we were only there to sleep. It was not a very comfortable night. We let the staff know about the issue, they had to call the maintenance personnel who was not there. He gave them instructions which did not work. The front desk personnel assured me they would call back and they never did. We had to leave the hotel and came […] back just to sleep. The next morning they told me they were waiting on me to call them back. Which I think they should have called to make sure that the problem was solved Read moreGenuine Hotels.com guest review
Response by Candlewood Suites San Antonio N - Stone Oak Area Dear Candlewood guest, I would like to first thank you for taking the time to leave a review about our hotel. As per your comments I see that you experienced some issues during your stay. Your comments and concerns are taken very serious and we will use them to improve on those areas. I apologize for the inconvenience.
"Just as expected."
We were pleasantly greeted and pleasanly checked out. This one was a little odd to get to, but not difficult. We've stayed at Candlewood before and were aware that they do no housekeep unless you ask. Extra towels and pillows are always available at the front desk, but rarely needed. A+ again guys. Thanks!Genuine Hotels.com guest review
Response by Candlewood Suites San Antonio N - Stone Oak Area Dear Jolo, We would like to thank you for posting a review about our hotel as your comments are very important to us. It is very awarding to hear that you had a pleasant stay and that your needs were well met. We hope to see you back soon.
"San Antonio stay"
We liked the hotel and location as it pertained to where our event was to be held. Clean room, comfortable bed. The hotel is located up on a cliff so we were able to see it but we had a little difficulty finding the correct road up to it as it was 11pm. Check-in was easy but when I booked on this website I booked a room with 2 beds and the confirmation […] e-mail indicated so, but at check-in the room only had 1 queen bed and reception said that is what was booked and the hotel was full. She indicated that sometimes that happens when using a 3-party booking site. Luckily my husband and I were okay with that, it's the fact that we snore and would have liked a little distance between the two of us! But our receptionist said she had something for that and gave us 2 pairs of new and sealed foam ear buds. I would stay again, but I would check with the hotel for confirmation of room amenities. Read moreGenuine Hotels.com guest review
"A sure come back"
Great staff the room was clean everything we needed was there restroom also very good shape and you get that new smell of hotel nice lobby area a little bit far from downtown but from my driving experience just minutes away definitely a come back destinationGenuine Hotels.com guest review
"Memorial Day Stay"
Overall not a bad stay. Only complaint was that during my 3 day stay, housekeeping never came to my room. Always had to go to the front desk for towels exchange. But had a great time, worth the money. Clean pool, hotel clean and fitness room was nice. Will stay again..Genuine Hotels.com guest review
Good location to SA. Clean rooms. Room was good for the weekend.Genuine Hotels.com guest review
"Nice stay during our move"
I stayed here 2 nights (1 night with hubby) and then booked another room for my son for a night. We moved to San Antonio from Oklahoma and needed a place to stay before taking ownership of home. Very comfortable room and nice amenities (nice kitchen area with everything you need). Close to a lot of things and quiet area.Genuine Hotels.com guest review
"Nice hotel but..."
Nice hotel but...nearby nightclub made for a loud disturbance at closing time. People yelling (screaming matches), burning rubber, and speeding in parking lot. Secondly, tv remote was no where to be found! Reported to staff so I wouldn't be held responsible. Also found a dirty hair comb on recliner. But other than those inconveniences we enjoyed the […] hotel. I would definitely give it a second chance. Read moreGenuine Expedia guest review
"Is as advertised no frills but nice and clean."
Very friendly staff. need a bench or two out front no place to sitGenuine Expedia guest review
Tavin is a star! He guided us in when my GPS wasn't working and found us a better accessible suite than we had reserved. He is kind, caring, and VERY helpful and the kind of person you'd want working for your company.Genuine Expedia guest review
"Decent hotel in range to sights"
They double charged me at the hotel. Hotels dot com charged me and then hotel charged me. This was easily fixed as they refunded when I called, but it seems like it should have been an easy problem to avoid. The hotel is like 15 miles from the Alamo. Straight shot down 281, but kind of pricy for a place 20 minutes from downtown. The hot tub was turned […] off during the visit, which was one of the reasons why I booked. The elevator is SLLLLLLOOOOOOWWWW. Other than that, really nice hotel and nice room. Bed was extremely comfortable. Read moreGenuine Hotels.com guest review
Staff was friendly and right on top of any problem I was having, ready to help and give me a solution. Rooms were very clean, very minor cosmetic things, if you were looking for them. Really liked the young lady they put in place to manage. She was personable, helpful, professional and the staff follows her lead. Good job!Genuine Expedia guest review
"Bed was horrible-very uncomfortable"
We loved the room, but the only problem was that the bed was very uncomfortable.Genuine Hotels.com guest review
The Hotel was fine, very nice staff, however - Hotels.com charged me !140.11 and the Hotel gave me a receipt for $109.00. Is this the way Hotels.com does business?Genuine Hotels.com guest review
"Don't Stay in a New Hotel"
This reminds me why it is not a good idea to stay in a new hotel. They haven't gotten all the little problems fixed. The air conditioner/heater in the room didn't work, the tv remote didn't work, and the bathroom vent didn't work. They had a single person on maintenance staff. The first time we called, he was out getting food for the desk staff. We […] gave up after waiting an hour and went to bed. Read moreGenuine Hotels.com guest review
"Convenient to business meeting"
The facility offered a convenient and relatively inexpensive alternative to the resort hotel where a business meeting was being held. I was only interested in a clean, quiet "room with a roof" for a couple of days. The Candlewood met my needs quite well.Genuine Hotels.com guest review
"Great place to stay"
It was close to family and easy to get in and out of. Staff was very friendly. Since it is an extended stay facility, they do not have daily housekeeping but you can always get clean linens, etc. from the desk. We only stayed 2 nights so it wasn't a problem for us.Genuine Hotels.com guest review
Overall I would say good to very good. I would stay at this hotel again if the price was right.Genuine Hotels.com guest review
"Closest hotel to Hwy 46."
I expected a continental breakfast like other Candlelight Suites. Did not expect an extended stay suite. Queen bed had a cheap mattress with a piece of foam on top. We would sink to the middle of the mattress. Also, had to place luggage on floor so we could use the two chairs to sit on. Bathroom had no vent and no place to put our personal belongin […] gs. Read moreGenuine Expedia guest review
Great hotel overall no problem at all.Genuine Hotels.com guest review
Love the friendly serviceGenuine Hotels.com guest review
averageGenuine Hotels.com guest review
Hotel is nice , but bedding is poor , poor , quality , 2 nights stay and needed a back adjustment, staff was very friendly and helpful.Genuine Hotels.com guest review
"Nice people, bring your own supplies."
The staff was very nice and accomodating. I did have to them to take out the trash that was left when we checked in, no extra tp, no coffee and you have to exchange towels at front to get more. But staff was very quick to respond. Some of the lights in our room did not work either.Genuine Hotels.com guest review
"Not fancy, but good for a few days"
Surprised they do not offer king size beds in any rooms. I am 6'4" and 220 lbs. I much prefer a king size bed. It was nice to have the refrigerator, cooktop and microwave. The desk was handy and free Wi-fi was appreciated. Good overall value for the dollar.Genuine Hotels.com guest review
Just stayed one night, very restful, pleasant. The check-in clerk was very friendly & helpful. The bed was comfortable.Genuine Expedia guest review
"It was well worth the price"
My only complaint would be that the hot tub needs maintenance in my opinion. By the way no continental breakfast.Genuine Hotels.com guest review
Overall, great place to stay for the cost. Staff was friendly and very close to anything you need.Genuine Hotels.com guest review
Very pleasant and located around a large variety of dining and shopping placesGenuine Hotels.com guest review
My family & I stayed for the weekend. It was great. Friendly staff & comfortable room! Would definitely go back.Genuine Expedia guest review
My son and I are were very satisfied with your hotel. The local area was nice and the local attractions (restaurants) were good.Genuine Hotels.com guest review
"ugh. I guess i expected too much....."
I stay in hotels several times a week, I know what I expect and how to handle issues as I travel so frequently. The rooms were in need of updates- I detest the old floral bed spreads that are prevalent in low end hotels. I couldn't find the TV remote, after searching high and low I called the front desk. I asked where they normally place it "in front […] of the tv", well it obviously wasn't there. Then she told me she would see if they had another one, fully expecting a knock at the door with a remote in hand I had to settle for a sorry we don't have any remotes phone call. YOURE KIDDING RIGHT? When I started to complain- obviously awe struck at the fact that they didn't have a remote in the whole place(or she was to lazy to get one for me), she told me she would have maintaince bring me one in the morning- for a 1 night stay. I was so disgusted with the way she treated me and did nothing to help I actually left that hotel that evening and checked in at another one. Read moreGenuine Hotels.com guest review
This is the second time we have stayed at the Candlewood Suites. The hotel has deteriorated since January, 2013. The services have also deteriorated.Genuine Hotels.com guest review
Great location very safe and secure if traveling alone,Genuine Hotels.com guest review
"Very short, had only one night to stay in SA."
As above, had only one night to stay in SA.......so chose Candlewood, as it was near where we had to go. Too short to leave many remarks about, just that we had one desk staff, Tiffany, that was excellent!Genuine Expedia guest review
Easy access & Great location. Staff extremely polite, friendly & Proffessional. Easy access to shopping and eating. Quiet and Oh So comfortable.Genuine Expedia guest review
Clean, comfortable and a great value. Staff was awesome. Thanks.Genuine Hotels.com guest review
"Close to sites, good in and out route."
Everything about the hotel and service was great. Only sour note I have is, hotel was going threw a cable provider problem, so a lot of channels not available for use. Example: going there to attend golf event, no golf channel. Anyway good service, clean quite stay, and good coffee. Thanks RonGenuine Hotels.com guest review
"Great place to stay"
Reasonable rate. Great room. Free wifi. Friendly staff.Genuine Hotels.com guest review
The beds aren't real comfortable. Everything else is great.Genuine Hotels.com guest review
friendly staff and clean roomsGenuine Hotels.com guest review
Good hotel in general. However the room I stayed was too loud, the fan wouldnt turn off.Genuine Expedia guest review
Everything was good . But the location on google maps shows wrong place...Genuine Hotels.com guest review
"Awesome place to stay!!!"
The hotel was very clean and conveniently located. The manager who was on duty at our check in was so friendly and funny!!! He made sure we were happy with our room as well. Definitely will stay again in the future!!!Genuine Hotels.com guest review
"close to relatives"
My wife and I liked our stay.Genuine Hotels.com guest review
"Great spring break!"
Very nice hotel with pet friendly policies that made my Spring Break family friendly!!! Thanks,Genuine Hotels.com guest review
Clean, new room with nice kitchen, new t.v. Nice staff.Genuine Hotels.com guest review
"Bed's in the rooms need's to be better"
The only serious complaint is about bed's quality. If this improves my overall rating would be 5, considering location and price.Genuine Hotels.com guest review
Clean, new hotel. Great exercise room. Full laundry. Complete kitchen with full-size refrigerator, 2 burner stove, microwave, kitchen sink and dinnerware, utensils, etc. Only drawback-refrigerator was somewhat loud. Staff was friendly and helpful.Genuine Expedia guest review
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