Easy access & Great location. Staff extremely polite, friendly & Proffessional. Easy access to shopping and eating. Quiet and Oh So comfortable.Genuine Expedia guest review
Clean, comfortable and a great value. Staff was awesome. Thanks.Genuine Hotels.com guest review
"Close to sites, good in and out route."
Everything about the hotel and service was great. Only sour note I have is, hotel was going threw a cable provider problem, so a lot of channels not available for use. Example: going there to attend golf event, no golf channel. Anyway good service, clean quite stay, and good coffee. Thanks RonGenuine Hotels.com guest review
"Great place to stay"
Reasonable rate. Great room. Free wifi. Friendly staff.Genuine Hotels.com guest review
The beds aren't real comfortable. Everything else is great.Genuine Hotels.com guest review
friendly staff and clean roomsGenuine Hotels.com guest review
Good hotel in general. However the room I stayed was too loud, the fan wouldnt turn off.Genuine Expedia guest review
Everything was good . But the location on google maps shows wrong place...Genuine Hotels.com guest review
"Awesome place to stay!!!"
The hotel was very clean and conveniently located. The manager who was on duty at our check in was so friendly and funny!!! He made sure we were happy with our room as well. Definitely will stay again in the future!!!Genuine Hotels.com guest review
"close to relatives"
My wife and I liked our stay.Genuine Hotels.com guest review
"Great spring break!"
Very nice hotel with pet friendly policies that made my Spring Break family friendly!!! Thanks,Genuine Hotels.com guest review
Clean, new room with nice kitchen, new t.v. Nice staff.Genuine Hotels.com guest review
"Bed's in the rooms need's to be better"
The only serious complaint is about bed's quality. If this improves my overall rating would be 5, considering location and price.Genuine Hotels.com guest review
"stay at candlewood for conference at JW mariotte"
excellent overall, value for money, inhouse kitchenette is superb, location and lack of nearby shopping facilities is a hindrance for thos e who dont have a car as taxis are expensive.Genuine Expedia guest review
"Good value, decent hotel, convenient"
Good location for attending conference at Marriott (which I couldn't afford) - ie only 10min drive away. Complementary gym, laundry (but you buy your own detergent), free and fast WiFi in room. Good work space in room and kitchen. The heater/ cooler was a bit noisy though. Good value. Recommended.Genuine Hotels.com guest review
Les un hotel muy cómodoGenuine Hotels.com guest review
Response by Candlewood Suites San Antonio N - Stone Oak Area Querido huesped, Primeramente nos gutaria agradeserle por tomarse el tiempo para dejar un comentario acerca de nuestro hotel. Es un placer saber que su visita a nuestro hotel le fue agradable. Esperamos verlo en el futuro
Fue una gran estancia, con habitaciones muy cómodas y rodeado de centros comerciales y restaurantes para disfrutar. excellent.Genuine Hotels.com guest review
Good place, definetly will come back! MartinGenuine Hotels.com guest review
"Bait & Switch"
12/09/14 Joanna C
Careful, this hotel did a bait & switch. My assistant booked a standard suite ($104.99/night) for myself and another employee. When I arrived, the front desk told me that I booked a queen studio ($94.99/night) so that is all I could get. When my assistant called the next morning to provide the conf#, the front desk told her that the standard suite ($104.99) that I reserved was a queen studio ($94.99), not a 1 bedroom suite. Even though the standard suite was offered at a higher rate. I asked to speak with the GM. She left a voice mail in my room during my stay and gave me a cheesy gift basket of candy bars with a note that said basically "Sorry you booked the wrong room." Finally, on the last day of my stay, my assistant spoke to the GM, Alexandria, and she confirmed that I was originally booked for a standard suite which IS a 1 bedroom suite, but my reservation was switched to a queen studio on their end. At this point, she gave 5,000 bonus points for my trouble. Wow.....thanks. I understand errors occur. I am upset that they placed the blame on my assistant for booking the incorrect room, rather than the truth that they gave my room away. I wish they would have been truthful from the start. It would have made this review more favorable. I still like Candlewood Suites, I just won't stay at this particular hotel again.
"Wish all my stays made me feel as welcome"
11/14/14 paul2014220 Denver, Colorado
I travel routinely around the country. This hotel has stood out as one in which the staff truly made me feel at home. This attitude made my numerous trips more pleasant then the norm. They truly do care
"Great stay for an overnight"
10/19/14 jperkin1 Houston
My family reserved two rooms for one night while attending a nearby wedding. We were both very satisfied with our rooms in all regards. We had been traveling with a cooler, so it was really nice to have a nice big fridge to keep things cold. We were told at check-in that the housekeeping service only came once a week, which obviously, made no difference to us since we were only there one night. The rooms were clean, beds were comfortable, there were plenty of towels, and the price was very reasonable. It is located in a very busy location in San Antonio, but one seems to need patience with all traffic no matter where you are in this city!
"Great spot on the northeast side"
08/27/14 Nancy G
Really nice accommodations in the northeast side. Need a car for the area, but pretty central on the 281 strip. While you are in the area make a stop at the huge HEB very near. Many restaurants within a mike or two.
"Just ok. Not bad, not good"
08/08/14 SeanB_10 Le Roeulx, Belgium
Stayed here with IHG points for free. Had no idea going into it that it is a self proclaimed extended stay hotel. The room was good with a very reliable air conditioner and the room was equipped with a kitchenette. Free laundry on the main floor. The biggest disappointment was the complete lack of a continental breakfast. Their reason is that they provide the kitchen and it is extended stay. Although disappointed with lack of breakfast, embraced it and make a quick trip the the huge supermarket, HEB Plus, right across the highway. If I need an extended stay in San Antonio, would consider this place. For a short stay, will probably look elsewhere for a bit more service.
"No way, No how, Not ever Again."
07/27/14 Steven N Murrayville
Wow wee, where to start. First off let me say that I made this reservation at the same time I made the reservation for Candlewood Suites, New Braunfels, TX and had never used this chain before. I recommend reading my review of this chain there first, but this review is based solely on this hotel and my experience there. Chain is geared towards long term guest stays. They only have housekeeping service your room once a week. If you only stay 6 days, well, no housekeeping the entire stay. I didn't know this at the time I made both reservations. I am definitely willing to pay more to stay elsewhere and have the service I prefer. If you like your bed made daily, trash emptied daily, bathroom cleaned daily, then DO NOT STAY HERE. Now on to the really frustrating parts. First off, they deal with no cash whatsoever. Can't pay with cash or even get change. My room was not cleaned and/or inspected properly before being released to be rented to me. Had torn wrapper and lots of dust on top of fridge, blood, ketchup, or bbq sauce spilled in floor, torn soap wrapper left in bathroom drawer. Note; see attached pics. No wi-fi or internet access at all for the three days I was there. The elevator is slower than molasses. Hotel positives: was able to check in quite early, the young lady at the reception was friendly and later, very apologetic, hotel is nicely furnished and has comfortable beds, seems to have numerous repair workers , although door damage in my room (see pic of bad patch work), and finally, feels like a very safe location.
"Good service but bad experience while checking out"
07/01/14 Sharad C
I stayed in this hotel for 2 weeks with my family and it was an overall nice experience. However one of our luggage went missing when we were moving our stuff from room to car while checking out. When we realized and enquired with the hotel, we kept asking them for 2 days, we were always told that they are still looking for it. Later we were told that probably it was thrown away by housekeeping staff, considering trash, because it was a cardboard box. It was a brand new car seat box and has some of my very important stuff in it.
"A True Blessing"
06/28/14 Jill H Manvel, Texas
I was in town for a funeral and needed to stay the night. I called them at 9:00 pm and they were completely booked except for one room. It was the only place nearby that would give me a room at such late notice and were so nice, they told me not to hurry, they would be there waiting for me. They didn't even make me reserve it with a card and it was their last room. I arrived and they treated me so nicely and the room was wonderful. It was clean, spacious and just what I needed. It was the first night I'd slept 8 hours in 4 nights. True to her word, the young lady who held the room for me, met me at the desk.
05/22/14 Lauren N San Diego, California
This hotel has bed bugs. It smells terrible. And it looks like it is going to fall apart. The workout room is a joke. Sweat stains. Their "pantry" is also a joke. They are right next to a loud loud bar/club that blasts music and keeps you awake. The morning I left, there were guests in the lobby upset that someone stole their tractor trailer that was attached to their truck. SERIOUSLY?!! The Wi-fi is incredibly slow. Overall, not worth my time and most definitely not worth my money. Save yourself a terrible experience and go to Staybridge or another location. Just not this crappy place. I don't know why the franchise thinks that having a manager who is "nice" and "polite" will cover up having a crappy hotel. They are not making a great name for the brand. IHG was ruined for me because of this stay.
"HUGE clean rooms!"
05/20/14 Jeff S Oklahoma City, Oklahoma
I stayed here for one night, cashed-in some rewards points instead of paying for the room. Candlewood Suites are the "extended stay" branch of IHG, so no free breakfast. But, the place is very clean, the rooms are HUGE with full kitchens, and the "shop" inside the lobby is well-stocked. No complaints at all, and I would certainly stay here again!!
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