"Nice place and good location"
A good hotel with courteous staff. Conveniently located next to IIT. Great views from the 8th floor. feel on top of the world. Best hotel in its class, value for money!Genuine Expedia guest review
"Do not bother trying"
I thought at the price it might be an average hotel. However at half the price I would have still been dissapointed. The aircon control was suspended by a wire hanging out of the ceiling. There was no hot water. The towels could have been used as sand paper. There was what appeared to be a bullet hole in the window. Dont waste your time here.Genuine Expedia guest review
07/18/14 saugata Bangalore
I stayed in this hotel on a business trip. I was booked through Make My Trip and I was told that this is a three star hotel. I was shocked to see that the hotel is not a three star one. Though the location is good and they have a tall structure, but the room I was offered was pathetic, very untidy, The AC was making noise and the stuff was not trained enough to handle the situation. Some of the ights in the room was not working and strangely apart from two soaps given , no other toileries were available. Food was not so good and the restaurant also is not well equipped. The complimentary break fast was lean and when I asked for food , they showed me bananas which were left overs. The check out was also problematic as they initially refused to take the credit card and asked me to go to an ATM to draw cash for the payment.Unthinkable and unpardonable behavoiur it is according to me.
"A pleasant experience"
06/25/14 MituGoyal Pune, India
I recently stayed in The Caliph with my family (2 kids) for 2-3 days and it was a lovely experience. The staff were very helpful, be it moving my umpteen bags from lobby to room and vice-versa, or helping us with Wifi or printing. The rooms are nice and spacious enough, the aircon works very well and the complimentary Wifi is very welcome. Breakfast is also complimentary and there is enough choice to ensure that all tastes are catered for. I would definitely use this hotel again.
"Avoid unless pressed for money"
05/30/14 ImmortalHoneyBee Kolkata
Pros: Cheapest hotel in Powai, Great in terms of Value for Money. Spacious rooms. Food (lunch/dinner): OK. We didn't want to take any risks given the services, hence went for the regular non-exotic stuff. Was decent. Desk Staff : Courteous and patient. Cons : Cleanliness : Terrible. Housekeeping staff indifferent and difficult to reach. Service : whatever time estimate you get from the staff, just add 45mins-1 hour to it (!!) And don't assume that calling once will suffice. Breakfast buffet : careful with what you choose. the fruit juice I had was stale. Amenities: AC cannot be regulated (despite having working controls). If you feel its freezing inside the room, the staff may remind you that you have the choice of not using the AC at all ! Stayed for 3 days with family Overall experience: Below Average
04/29/14 rawadabisaab Mumbai (Bombay), India
Some context: I am an expat on a business trip to Mumbai and have been living in the Caliph (formerly Metro Residency) for 3 months. These are my objective observations. Cleanliness: very bad, the housekeeping staff are incompetent. They don't clean thoroughly, just pass a mop on the visible floor not bothering to clean corners where dirt accumulates. I have a literal carpet of dust under my bed. Laundry: I've had 2 items of clothing ruined, one of them they have not yet returned under the premise that rewashing it may somehow remove the burns sustained. Service: if you want something, you better ask for it at least 3 times and don't expect it to come within 30 minutes. Example: I was out of toilet paper because they don't bother replacing it unless you remind them to. I asked for 2 rolls of tp, after about 45 minutes I get only one. Food: the breakfast is adequate as I only eat boiled eggs, but otherwise the restaurant does not smell good. Also, for some reason you can only order food after 7 p.m. If you get hungry at 3 p.m. and don't feel like going out, tough luck. Summary: Service is bad, cleanliness is bad, laundry is bad.
"The Caliph can always be counted"
04/14/14 Chitralekha P
For business trip or just a weekend out with Family, The Caliph can always be counted. I recently had a very short runing stay at the hotel but the staff ensured that all requests are addressed immediately. I would speacially like to thanks Mr. Akash Mahakali for accomodating my running trip with a pleasant smile. All the best to THE CALIPH..... Cheers!
"good hotel nice staff"
04/13/14 amu a
Hotel The Caliph is really very good hotel for business as well as pleasure trips. Rooms are spacious. Lobby and restaurant is very good . WiFi internet which is complimentary , also very good . Proximity of this hotel is very centralized . breakfast again complimentary , is huge spread . all and all we would recommend every body to come and stay here . Next time when we are in Mumbai , we will definitely stay in this hotel the caliph
03/12/14 DodyDj Navi Mumbai, India
I stayed for 8 days in metro residency (Caliph Hotel Now) with my colleage. The staff is very co operative and very helpfull, especially Mr. Akash Mahakul and Mr. Priyanshu Baipayee. They always help and give suggestion. However the hotel need some improvement in every single things. The only thing that we felt happr was all employees here were very nice.
"Very Good Hotel to stay with Couple"
02/28/14 BALARINCY Mumbai (Bombay), India
Very cordial, Good service & very co-operative. my stay was like for 22 days and I find the staff are very co-operative. No fear keeping things and very close many places in Mumbai. Transport is available to all places.
02/16/14 Vijay K Visakhapatnam, India
No network inside the room !!! Very poor lights in room !! No tissue in the room and can't even provide it after asking them !! Food quality is also bad !! They gave improve a lot for becoming a good hotel !!
"Hotel is just ok, service is poor"
01/02/14 Ambrish K Bangalore, India
I stayed in this hotel metro residency (another name called Calif Hotel) for around 70 days ( 2.5 months). Rooms were clean, service is poor, for each and everything we have to follow up at lest 2-3 times.Mobile network doesn't work properly . Free Wi fi provided but signal problem.AC not working properly in some of the rooms. If morning you tell to rectify some problem in the room no body keep tracking of the same. Management also very careless just say sorry that's all. After staying such a long time in the hotel they have not provided and comfortable service. For small room also they charged me equivalent to big room, that I did not find correct. But here I don't want to blame the housekeeping and other staff working there. Hotel Management should guide and train them proper.Due to lack of understanding the hotel system staff are working not giving good service. Management should consider to provide some good discount and other facility those who staying such a long time.
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