"Nice place and good location"
A good hotel with courteous staff. Conveniently located next to IIT. Great views from the 8th floor. feel on top of the world. Best hotel in its class, value for money!Genuine Expedia guest review
08/05/14 MD A Dammam, Saudi Arabia
I stayed with Hotel Caliph for 9 days. Had a very nice stay. Rooms were excellent. Well furnished with LCD, TV, AC. Breakfast good at restaurant Pakhtoon. Service good. Great view,Lake side and roadside both. Mr,. Akash, Mr Nausad and Ms. Shagufta were were very quick and helpful. Highly appreciated and happy with the hospilality. Keep going.
"Amazing experience with full of satisfaction"
I booked this hotel for my personal trip.really I felt a very good experience. The staff were very decent and well dressed. They responded me very well each time. The quality of food was good. One thing that I was like a lot that is the cleanliness. My room was in 2 floor and that was full furnished n well cleaned. really I felt very good. The staff who served me they were very honest and soft nature. In the end I would like to take names of some staff people who impressed me a lot and they are priyanshu and rishikesh.you guys are gems of this hotel. Keep up the same work...
"A comfortable stay, but with some minor inconveniences"
07/27/14 Akshay_Varma1992 Mumbai (Bombay), India
Stayed at Caliph for around courtesy my company. First thing one needs to know is that the hotel recently had a shift in ownership and management. Which means that there were minor issues to be found. I got a room on the second floor. The room was neat, comfortable and well furnished. During my stay I had access to both a television and Wifi. The staff was very courteous and effective. My room was cleaned everyday and the staff promptly responded to any requests I had. Now, to the negatives. The food for starters. Their restaurant is extremely slow in service, and we completely gave up after the second night and started going out for dinner. The complimentary breakfast used to taste horrible. A major problem that some of my colleagues, who were put up on the 4th floor, faced were furnishing flaws. For instance, ACs leaked in some of the rooms and there was no Wifi in others. This apparently, because the 3rd and 4th floor have only recently been constructed. Also, there was an issue with their access card enabled locks, which meant that we could not open the doors to our rooms and had to kept asking at the reception to send someone up. All in all, the staff and management seemed to be trying real hard to get things in order. But I would recommend that you make things very clear with the management before booking, regarding your requirements and specifically ask for a room that is in perfect working condition.
"Good hotel with bad service"
07/22/14 Manta G Mumbai
I along with my family of 3 members checked in on 17/07/2014 evening at 2300 hrs and out by 1830 hrs on 19/07/2014 to join my daughter in IIT,Powai. It is conveniently located near to IIT, software companies and the hotel is still under modernization. the room lacks a fan, hot water facility available only in morning. Food qaulity is average and room service is pathetic and they were callous. But the administrators were very courteous. M.Gangadhar Inspector of police, Cyberabad, Telangana.
07/18/14 saugata Bangalore
I stayed in this hotel on a business trip. I was booked through Make My Trip and I was told that this is a three star hotel. I was shocked to see that the hotel is not a three star one. Though the location is good and they have a tall structure, but the room I was offered was pathetic, very untidy, The AC was making noise and the stuff was not trained enough to handle the situation. Some of the ights in the room was not working and strangely apart from two soaps given , no other toileries were available. Food was not so good and the restaurant also is not well equipped. The complimentary break fast was lean and when I asked for food , they showed me bananas which were left overs. The check out was also problematic as they initially refused to take the credit card and asked me to go to an ATM to draw cash for the payment.Unthinkable and unpardonable behavoiur it is according to me.
"A pleasant experience"
06/25/14 MituGoyal Pune, India
I recently stayed in The Caliph with my family (2 kids) for 2-3 days and it was a lovely experience. The staff were very helpful, be it moving my umpteen bags from lobby to room and vice-versa, or helping us with Wifi or printing. The rooms are nice and spacious enough, the aircon works very well and the complimentary Wifi is very welcome. Breakfast is also complimentary and there is enough choice to ensure that all tastes are catered for. I would definitely use this hotel again.
"Avoid unless pressed for money"
05/30/14 ImmortalHoneyBee Kolkata
Pros: Cheapest hotel in Powai, Great in terms of Value for Money. Spacious rooms. Food (lunch/dinner): OK. We didn't want to take any risks given the services, hence went for the regular non-exotic stuff. Was decent. Desk Staff : Courteous and patient. Cons : Cleanliness : Terrible. Housekeeping staff indifferent and difficult to reach. Service : whatever time estimate you get from the staff, just add 45mins-1 hour to it (!!) And don't assume that calling once will suffice. Breakfast buffet : careful with what you choose. the fruit juice I had was stale. Amenities: AC cannot be regulated (despite having working controls). If you feel its freezing inside the room, the staff may remind you that you have the choice of not using the AC at all ! Stayed for 3 days with family Overall experience: Below Average
04/29/14 rawadabisaab Mumbai (Bombay), India
Some context: I am an expat on a business trip to Mumbai and have been living in the Caliph (formerly Metro Residency) for 3 months. These are my objective observations. Cleanliness: very bad, the housekeeping staff are incompetent. They don't clean thoroughly, just pass a mop on the visible floor not bothering to clean corners where dirt accumulates. I have a literal carpet of dust under my bed. Laundry: I've had 2 items of clothing ruined, one of them they have not yet returned under the premise that rewashing it may somehow remove the burns sustained. Service: if you want something, you better ask for it at least 3 times and don't expect it to come within 30 minutes. Example: I was out of toilet paper because they don't bother replacing it unless you remind them to. I asked for 2 rolls of tp, after about 45 minutes I get only one. Food: the breakfast is adequate as I only eat boiled eggs, but otherwise the restaurant does not smell good. Also, for some reason you can only order food after 7 p.m. If you get hungry at 3 p.m. and don't feel like going out, tough luck. Summary: Service is bad, cleanliness is bad, laundry is bad.
"The Caliph can always be counted"
04/14/14 Chitralekha P
For business trip or just a weekend out with Family, The Caliph can always be counted. I recently had a very short runing stay at the hotel but the staff ensured that all requests are addressed immediately. I would speacially like to thanks Mr. Akash Mahakali for accomodating my running trip with a pleasant smile. All the best to THE CALIPH..... Cheers!
"good hotel nice staff"
04/13/14 amu a
Hotel The Caliph is really very good hotel for business as well as pleasure trips. Rooms are spacious. Lobby and restaurant is very good . WiFi internet which is complimentary , also very good . Proximity of this hotel is very centralized . breakfast again complimentary , is huge spread . all and all we would recommend every body to come and stay here . Next time when we are in Mumbai , we will definitely stay in this hotel the caliph
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