Our room was not clean. Was pretty gross. I expected much more from this hotel.Genuine Hotels.com guest review
"Only hotel less than $200 a night, but still close"
Unfortunately, it was a very busy weekend and although we booked months in advance got into town early and could not find a hotel within 40 miles. Asked if we could check in early the next day ( first day of our reservation) told no, too booked. Staff was nice enough, for almost $200 a night, I expected a bit more than an ordinary hotel room, especially […] if I had to pay $22 a day for parking. Although, we found out that wherever you go in Nashville, you will pay dearly for parking. All in all, okay stay. Maybe a breakfast voucher or parking voucher would be good for people who actually stay at the hotel? Read moreGenuine Expedia guest review
"Good downtown location"
Good location to downtown bars and amenities, perfect for Nashville. Room was clean and staff was very friendly. Stayed only 1 night. Gave it a 4 star because we paid for the room with the Jacuzzi and we don't believe it was worth it. Room was kinda small and not really that special for the price. Also, parking fee was steep as well. Other than that, […] our stay was great. Read moreGenuine Hotels.com guest review
"A Shuttle away from everything"
Really great location, excellent staff & facility is very clean. Fitness center is nice & valet was great with directions when I wasn't taking the free shuttle nearby.Genuine Expedia guest review
We stayed on a Friday night after a celebration dinner at Ruth's Chris. The manager and check in employee were outstanding. They asked about our plans and immediately offered the hotel shuttle service to the restaurant. Great service! Our room was on the 7th floor-right next to 3 other rooms that appeared to be celebrating in the rooms-cigarette smoke […] all over. The smoke was gone later in the night-so they must have been advised. The room had a handicap bath/shower-difficult to operate. Still-great service! Read moreGenuine Hotels.com guest review
"mother / daughter trip"
we had so much fun here. loved the city and shuttle service.Genuine Hotels.com guest review
The hotel was nice, good location. Walking distance to everything. Only complaint would be the $25 per night parking fee for the garage.Genuine Hotels.com guest review
We were originally supposed to have room with king bed but had two Queens. Call to the front desk and it was taken care of promptly. Asked for original receipt from where we booked and just so happened to have that. Would not let us unload car from the valet area when we decided to self park. Told to park on 3rd floor of garage and then the elevator […] was out of order. Waived self parking charge for inconvenience, after I told them I was not happy. Read moreGenuine Expedia guest review
Nice room.Genuine Hotels.com guest review
"Second stay in 12 months"
The hotel accommodations and staff certainly were on par, but overall I thought the hotel looked tired and lacked the sparkle it had in February of 2013.Genuine Expedia guest review
Our experience was great. We had reserved four rooms, but when we arrived at the hotel we were informed that we would have to change two rooms to double. It wasn't an issue, but the person at the front desk gave us free valet parking and we received free breakfast vouchers. The rooms were very clean, the breakfast was really good, and the staff was […] amazing. Would definitely stay here again when in Nashville. Read moreGenuine Hotels.com guest review
The staff is very attentive and friendly. Their shuttle service was a added benefit!Genuine Hotels.com guest review
We came to town to see a band and the location was great. We were able to walk to all of our destinations. Plus there was a complimentary shuttle that would take you anywhere in a 2 mile radius!Genuine Expedia guest review
"nice staff not so nice room"
staff was very friendly. bed sheets were dirty and bed was the most uncomfortable bed my wife and I ever tried to sleep in. both got up with no rest and hurting backsGenuine Hotels.com guest review
"It was ok..."
There was tons of "extras" that were not included in the billGenuine Expedia guest review
"College Visit with our daughter"
We were totally impressed with how accommodating and friendly the staff was. We will definitely stay here on our next visit to Nashville.Genuine Expedia guest review
"New Year's Eve Celebration"
Very nice hotel with a convenient location to downtown. The hotel shuttle service is something to take advantage of when traveling down to Broadway Street for nightlife entertainment. Will definitely consider this hotel for future travel to a very fun city.Genuine Expedia guest review
"Great hotel near Vanderbilt and Belmont."
Staff was accommodating, helpful and easy to work with. Rooms veer clean and comfortable.Genuine Hotels.com guest review
"Hilton Garden Inn "Broadway""
Excellent hotel for the money. It was my wife's birthday and she had a great time. All of the staff was excellent especially Edward at the restaurant down stairs. He was second to none. Wish every customer service employee that you encounter was as good as he is.Genuine Hotels.com guest review
"walking distance to downtown"
We had a great time for a weekend getaway. Staff was friendly, and helpful with information when we checked in. Would consider staying here on our next trip to Nashville.Genuine Hotels.com guest review
"Mind blowingly great service"
From the moment I pulled up to the valet to the moment I left, each and every staff person I encountered during my stay was friendly, helpful, and excited to help me have a great time. I felt welcome and relaxed. The rooms were impeccably clean. The shuttle service was a godsend and only once did we have to wait for it longer than 10-15 mins. Thank […] you, thank you, thank you for helping make my weekend in Nashville AMAZING! Read moreGenuine Expedia guest review
Close to everything. Staff was super helpful. Would definitely stay againGenuine Expedia guest review
All good. Nice, friendly staff.Genuine Expedia guest review
"Wonderful Hotel. Close to the action."
Hotel staff was welcome and friendly. Will stay here again when I get back into town..Genuine Hotels.com guest review
"great place for the price"
Nice clean room friendly staffGenuine Hotels.com guest review
I went to this hotel to attend a Titans game and I was very impressed with this hotel. It was clean and the staff was very attentive. It is near a busy highway so you do hear a lot of vehicle noise but I slept through most of it. Overall, a pleasant experience.Genuine Hotels.com guest review
"Go to a better hotel"
The hot water doesn't work right and complaints are not resolved in a timely manner. I had upgraded to get a whirlpool tub that never worked. There are plenty of well operating hotels nearby so would recommend paying a similar rate for a better hotel to avoid building problems.Genuine Hotels.com guest review
"I will be back"
Super clean very friendly staff. They have a shuttle that goes anywhere within 2 miles of the hotel. Very nice! Overall great stay!Genuine Expedia guest review
"The staff MADE the experience!"
Even before we arrived at the hotel, the staff illustrated they were willing to go out of their way to make the stay easy and comfortable. Since we were arriving at different times I wanted to make sure my family would be able to get into the room once they arrived although the room was in my name. No problem. Every time we walked into the foyer we […] were greeted by everyone behind the main desk. There's only one restaurant, but breakfast is exceptional and if you don't take advantage of the full buffet, they adjust the price without being asked. From past experiences that alone is amazing. Room was clean. Refrigerator and microwave are set up for convenient access. Read moreGenuine Expedia guest review
Staff was wonderful and had everything we needed... indoor pool and jacuzzi, restaurant, gym. The Broadway Bar Walk is 2 mins away and close to fine dining (Ruth Chris and others). Just Right !Genuine Hotels.com guest review
"The screw up gone right!"
When the best man screwed up, the best concierge came to the rescue! We made a mistake when booking our hotel room and when we went to get this corrected it felt like there was never a mistake made. Jessica was very accommodating and got everything fixed without issue and no one had to sleep on the floor. You notice I say had to because there may have […] still been one or two that didn't make it to bed. I would like to say a big Thank You to Jessica at the front desk who took care of us and made our experience GREAT! McKenna and Shane were also very nice. Read moreGenuine Hotels.com guest review
I was disappointed at the level of service received at a Hilton property. Front desk service was poor from the start, they promised to call when our rooms were ready and they never did. The restuarant closed at 9pm and the bar at 10pm on weekends. For 2 nights of our stay the jacuzzi was out of service. We never received housekeeping even though the […] staff asked us if we wanted it. Overall I would not recommend this property. Read moreGenuine Hotels.com guest review
I felt that the hotel stay was good. The location is with a 1-2 miles of downtown. I took the shuttle downtown but walked back to the room and it took about 15 minutes so not to bad. The room itself was nice. The bed was comfortable and the room was nice and clean. The bathroom was larger than what I was expecting. The room came with a fridge and microwave, […] so that was nice as well. The hotel staff was nice, at check in Jessica was very nice and informative. The only down side to the hotel was the breakfast. I thought that it was a continental breakfast, but you have to pay for it. That was the only downside. Overall 4 out of 5. Read moreGenuine Hotels.com guest review
"Close to Vanderbilt Medical Center"
Everything was great except for the bed. It was hard on the sides and sloped to the worn out center.Genuine Hotels.com guest review
"Ideal location for seeing the city of Nashville"
Customer service greatly exceeded my expectations. An employee went above and beyond to ensure I had a document required for a meeting.Genuine Hotels.com guest review
"Everything was great"
This hotel was awesome! Very clean and extremely friendly staff. The cost of $22 per night to park was a little shocking. But the convenience of being downtown and the free shuttle made up for that. It would have cost $20 to park where I was going.Genuine Hotels.com guest review
From the Valet to the Desk Staff to the Hotel Staff including the Room Staffers to the Shuttle Driver ...... Everyone did their jobs very well !!! FANTASTICGenuine Expedia guest review
Have been here before, and my room was not as nice nor as clean as in the past!Genuine Hotels.com guest review
Everyone was friendly and helpful. We will definitely be back.Genuine Hotels.com guest review
It's a Hilton so it is the quality you expect. There is a parking garage next door and a shuttle that will take you and pick you up downtown. Staff was super friendly and answered all my questions. Choice between extra mile points or breakfast. Was able to use Delta miles and HHonors points. Would stay here again.Genuine Hotels.com guest review
"Everything was great!"
Everything was great! Staff was very friendly! Shuttle runs within 2miles radius of the hotel, which is really convenient. Room was neat clean through out the entire stay. I did not see a safe in the room, but nothing was missing. If ever in Nashville, will definitely stay again at the Hilton. Well deserved 5 star. If I could give 10 star review I would. Breakfast […] buffet was really good. $11.95 all you can eat. Fresh fruits every morning, omelets were delicious, croissants, bagels, waffle stand, you name it :) You'll not regret if you stay at the Hilton in Nashville. Read moreGenuine Expedia guest review
"Good location for all hospital and doctors"
I missed the free breakfast that most hotels do now. $12 for a breakfast seems extremeGenuine Expedia guest review
Mostly the employees were not helpful. Did not know the area and were not aware the opry was moved downtown at the Ryman during winter sent us to Opryland we miss half the show and drove 40miles out of the way . The bathroom was not clean and the shower was horrible.Genuine Hotels.com guest review
Had a great time in Nashville.. Location was great...was able to walk everywhere!Genuine Expedia guest review
i could not asked for a better hotel, the food and drink were very good in the restaurant and the room was great! The one thing that impressed me was employee attitude. Upbeat and friendly, perfect localtion for downtown and Vandy.Genuine Hotels.com guest review
Great expierence, handy shuttle anywhere within 2 miles, great staff & clean rooms. Parking was another $25 and Breakfast was an additional $12. In my opinion, self parking should be included in the price of the room.Genuine Expedia guest review
Short good serviceGenuine Expedia guest review
Had great time in Nashville. Hotel and staff great. Would stay there again and would recommnend it to all. Rates reasonable too.Genuine Hotels.com guest review
"they sold our room"
Got there early. Left luggage with front desk. Asked them to put luggage in room. Got back late, after hockey game. They sold our room.Genuine Hotels.com guest review
"watch the extra charges"
was charged $24 for parking and then falsely charged for an extra day of parking on top of that ... also had $50 authorization set against my card which I was advised would take 7-10 days to clear from the card ...Genuine Hotels.com guest review
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