"Provided a free shudle service to Downtown area"
This was a very nice and clean Hotel. There was a free shudle service to the Downtown area. I did not like that we had to pay to park our car at the hotel when we were already paying for the room.Genuine Hotels.com guest review
"Shuttle service to Downtown"
Friendly, happy workers. Nice breakfast. Free coffee and cookies in lobby.Genuine Hotels.com guest review
I thought the staff was lovely.Genuine Hotels.com guest review
Will definitely stay there againGenuine Hotels.com guest review
"Nice hotel with a friendly staff"
I had a very pleasant stay here. The hotel was clean and the staff was excellent. They were so friendly and eager to assist in anyway. The location is also really good. In the middle.....Vanderbilt University / Centennial Park to one side and downtown Nashville to the other. They offer a shuttle that will drop you off and pick you up anywhere within […] 2 miles of the hotel. Coffee in the lobby, along with fruit all day, then oatmeal bars by the reception desk in the evening. Very nice hotel! Read moreGenuine Expedia guest review
"Nice hotel without downtown hassle"
Stopped at hotel for an overnight stop on a longer trip. Hotel was very nice and had accommodations for 6 people - a big plus. Close enough to walk to a local area to have a few drinks as the hotel bar closed early. Shuttle service to downtown area was great as we spend day walking around before hitting the road again.Genuine Expedia guest review
Hotel was fine and staff was very friendly. Hotel.com website does not adequately identify parking charges. $22 / night is high.Genuine Hotels.com guest review
Great. However, restaurant is as expected sub-par. Lots of great options around that area...Genuine Hotels.com guest review
Very busy hotel as all are in Nashville. Service could be much better.Genuine Hotels.com guest review
"This hotel stay was wonderful!"
Everyone was so nice! The hotel was very clean. We ate at the breakfast buffet which was pretty good. The FREE shuttle service was the best part. It made getting everywhere so convenient. Also, the free coffee and water bottles in the lobby were a nice treat.Genuine Expedia guest review
Staff was wonderful. Very attentive. Only downfall was breakfast was not very good.Genuine Hotels.com guest review
"close to Vanderbilt Hospital"
It was great. All personel were friendly and helpful!Genuine Hotels.com guest review
"Not Hilton standards"
The staff couldn't be nicer or more helpful! they assisted with dining recommendations and transportation. They were very friendly and courteous, and even remembered us when we would come back from a night out. The room however was disappointing. It had a musty/moldy smell, the carpets felt wet most of our 3 night stay. We assumed it was recently shampooed […] carpet so didn't' make an issue of it the first day, but the smell did not go away. Housekeeping skipped our room the first full day. The woman we saw in the hall way was extremely friendly and accommodating when we talked to her and always seemed busy so I wondered if short on staff. We should've have said something but consider ourselves fairly low maintenance people and let it slide. The room itself needs some maintenance. The sleep number beds were awful. A couple of the dials were broke so the bed stayed on it's firmest level. I'm not convinced the other dials worked either, however, as it was just like sleeping on a rock. There were marks on the walls, outdated furnishings, and a big big bug in the bathroom. Any one or two of these issues would just be a tolerable fluke but not on the whole. The room just didn't feel clean. This was not our typical Hilton stay--felt like much lower scale accommodations once we entered the room. We will think twice before Hilton if they are letting their standards down. I do not think this was a staff performance issue. Read moreGenuine Expedia guest review
"Wonderful hotel downtown"
The hotel staff were incredibly friendly and helpful, we were able to store our bikes in our room, and the room was immaculate and so comfortable that it took convincing to even leave the hotel. The location is perfect as well. We didn't try the food but ordering take out was super convenient due to the location, as was walking to eat out. Great staff, […] rooms, and rates. I'll definitely be back. Read moreGenuine Expedia guest review
Great friendly staff, located between Vanderbilt and downtown Nashville, situated next to great eating places, and great amenities. Would return if ever back in the Nashville area. I don't know where the complainers about hotel staff are coming from. We couldn't believe how helpful cheery the staff was!Genuine Expedia guest review
We were very impressed with the hotel staff. Very courteous, helpful, & friendly. The shuttle service that the hotel offers is very convenient, the beds were very comfortable, parking was reasonable, and the food from the hotel restaurant was pretty good.Genuine Hotels.com guest review
About a 1 mile walk from hotel to music/bar scene: Broadway and 2nd Ave. Great exercise. If you're not able to walk, a hotel shuttle bus provides great service for free within a 3 mile radius. Hotel is very close (less than 1/2 mile) to Vanderbilt U., which has a gorgeous campus. Also about 1/2 mile walk to Centennial Park and the Parthenon replica. […] It's nice to leave your car parked and walk around, but it's $20 a day for valet and $16 to self-park. Don't get the valet service if you don't plan to use your car. Read moreGenuine Hotels.com guest review
"An overnight of music."
Nice and close to campus, easy access to downtown, very friendly/helpful staff.Genuine Expedia guest review
Everything about this hotel was excellent, we have no complaints. The staff was kind and eager to help, the room was comfortable and clean. We will definitely stay there on our next trip to Nashville.Genuine Expedia guest review
"great hotel, close to everything, free shuttle"
Great hotel, close to everything, free shutle to downtown, valet service extremly fast and helpful, great price, 4 star room. Would definitely stay again!Genuine Hotels.com guest review
My husband and I stayed at the Hilton Garden Inn for the first time ever and he has now said we will stay there next time we travel. The staff was very friendly, everyone to the manager to the cleaning ladies. Thank you!Genuine Hotels.com guest review
The Hilton Garden Inn is a wonderful location centered between downtown and the hospital district of Nashville. The staff was very friendly and helpful, the hotel seemed a little pricey to me as I have stayed in nicer/newer hotels in larger cities for much less. In what seems to be the trend in larger cities, there are additional parking fees on top […] of an overpriced room. If a special rate applied I would consider another stay; otherwise, not so much. Read moreGenuine Hotels.com guest review
"Nice hotel close to downtown"
Went there specifically to hear Keb Mo band At the Fourth of July celebrationGenuine Expedia guest review
"Close to Vanderbilt Area"
The staff was extremely helpful and understanding of my late arrival. The cleanliness of the facility was second to none. My big complaint is the extra charge for parking that isn't necessary. The charges may have been in the fine print but I didn't see it. Otherwise I may have chosen a different hotel. I doubt I'll stay there again but other than that, […] it was an enjoyable stay. Read moreGenuine Hotels.com guest review
I expected more from the room for the price. I also thought free parking should be offered to hotel guests. The service was excellent and we loved the breakfast! Great Vanderbilt location.Genuine Hotels.com guest review
"Good location close to The District."
The staff was very accommodating and the free shuttle to The District was very helpful because parking was difficult.Genuine Expedia guest review
Location was excellent with a free shuttle downtown. Easy to get to. Hotel was clean and staff courteous. Will stay again.Genuine Hotels.com guest review
No room service until 5!!!Genuine Hotels.com guest review
Beds hard as a rock even on the soft level ! Pillows were grrrreat!Genuine Hotels.com guest review
"Hotel in the heart of downtown"
Overall our stay was good-only stayed one night. When we checked in the desk clerk told us the only room they had left was a former smoking room, but that it had been cleaned and shoudn't smell. He gave us 3 free breakfast tickets worth around $36 to make up for the room. The room had a slight smell, but was tolerable. The breakfast was good and the […] staff friendly. Biggest drawback was having to pay for parking-self parking was $24 for one night. Read moreGenuine Hotels.com guest review
Great hotel, friendly staff, modern rooms. There is not an airport pick-up ( $25 cab) Quick cab Downtown!Genuine Hotels.com guest review
Our stay was not bad...25 dollar parking fee plus over 15 % sales tax was a bummer....and the when we payed over 200 bucks for a hotel room we had to turn around and pay 12 bucks a plate for breakfast....I think we will stay somewhere with a free breakfast next timeGenuine Hotels.com guest review
"Fabulous place to stay! Staff were excellent"
I can't say anything more than everyone was very friendly and accomodating. I loved the hotel, the breakfast was delicious and room was very comfortable.Genuine Hotels.com guest review
The stay at the hotel was one of the most welcoming experieinces. We were in a party of 4 and the other 2 checked in before 4. We prior had been told 4 so we drove around and did some retail therapy. Also finding it was confusing. Jokling told the fron desk of the incident and they rolled out the red carpet. I never drove my car the remainder of the […] stay and used the shuttle inwhich they provide a number for themt o pick you up. The breakfast was great. The overall customer service was the best experience in a while based on vast travels. Read moreGenuine Hotels.com guest review
Overall satisfied with hotel, however thought parking rates were much too high for a 3-star hotel. Staff was very friendly and helpful.Genuine Hotels.com guest review
The hotel staff was extremely friendly and professional. Had no trouble getting a taxi to go to bars downtown. Only downside to this hotel was the $22-27 parking fee but the attendants were so friendly you really didn't feel bad forking over the extra $5 for valet! Kudos to all the staff.Genuine Hotels.com guest review
"comfortable and convenient"
Our room was very comfortable and clean, staff were friendly and helpful. Great location although a little pricy but all hotels in the area were.Genuine Hotels.com guest review
My family of 5 recently stayed at the Hilton garden inn, and overall it was a great stay. Downside was the parking charge of $25 a day, but at least it's valet and you can go in and out as many times needed. Another bummer was that we got a suite and the 'king' bed was more like a queen- but still comfy enough to rest well. We would definitely consider […] staying here again - the location was great, nice size room, fast elevator, nice pool, and a bar/restaurant in the hotel. There are a ton of restaurants and bars in walking distance. I recommend the west end cafe for breakfast, but warning there is a small wait. Happy traveling! Read moreGenuine Hotels.com guest review
"Expensive Parking But Free Shuttle"
The hotel is pretty nice. We enjoyed the shuttle (leaves the hotel roughly every twenty minutes) but weren't a fan of the heavy daily fee to park.Genuine Hotels.com guest review
"Great place to stay."
We found the hotel to be very clean and comfortable. All of the staff did an excellent job. We made use of the free shuttle to hit the downtown area for the local music scene.Genuine Expedia guest review
"A good place to stay in Nashville"
It's worth the 10$ cab fair from downtown. The hotel will shuttle you in to downtown. It was a good experienceGenuine Expedia guest review
"Don't get a room on the street side1"
Very noisy on the street side. There was a dumpster being moved at 2:00 a.m. that woke me.Genuine Expedia guest review
"OK place to stay"
The great thing about this hotel is its location and people. It is a very limited service hotel and the rooms are adequate.Genuine Expedia guest review
Very frustrating that hotel shuttle would not accommodate several people traveling to college graduation - it was a couple miles outside of their standard route. But really? There were several guests staying at the hotel because of graduation - not good customer service at all to assist in this special circumstance.Genuine Hotels.com guest review
"Beautiful hotel, great staff"
Hotel is a short cab ride to downtown (or the hotel offers a free shuttle to/from until midnight; our driver was SO NICE ... loved him). Very comfortable, beautiful hotel and rooms. Within walking distance of several bars, restaurants, etc. Housekeeping staff were wonderful as well.Genuine Expedia guest review
The GM (Tyler) and the entire staff were just wonderful folks. We saw the GM each and every day. He's very hands on and has trained his staff very well. We recommend anyone visiting Nashville to stay there.Genuine Hotels.com guest review
"What a GREAT surprise!"
We booked this trip as part of the Rock n Roll marathon series. This hotel was $100 less than the others so we weren't sure what we were getting into. However, the hotel is perfect for a weekend trip and the free shuttle is the cherry on top. It drops you off and pick you up downtown and at the hotel. The drivers of the shuttle and the hotel staff at […] extrodinarily friendly and welcoming. Every person working at this hotel wants you to have a good time, enjoy yourself and the city of Nashville while providing top notch service. The rooms are large enough, fairly standard bathrooms so no complaints there. The only thing I wish is that the pool was outside. I'd go back to Nashville and would most definitely stay at the Hilton Garden Inn again! Read moreGenuine Hotels.com guest review
I stayed here for the Country Music Marathon and chose it based on a.) price and b.) location. When we arrived around 10am we were unable to check in but welcomed to the brunch room instead. By the time we were done (brunch was great), the room was ready! Throughout our stay the staff was exceptional. It *POURED* during the race with temps in the low […] 50s. We were welcomed back to the hotel with a warm towel, bananas and water from staff in the lobby! They also gave out trash bags for ponchos for anyone that wanted one. The room itself is a solid business-tyle room but the pool and gym looked great too. It is about a mile walk to the bars on Broadway but the hotel shuttle is seemingly always running and will bring you within a ~2 mile radius of the hotel (be sure to tip the driver). Taxis are always available from the hotel as well. I would definitely recommend this hotel for the race, a weekend trip or certainly any families visiting Vanderbilt (just a few blocks away). The bars on Broadway/2nd street are great but if you have time be sure to check out the restaurants and bars around the hotel, we had some great meals and drinks celebrating the marathon. Thanks a ton to everyone at this hotel for making it such a pleasant weekend. Read moreGenuine Hotels.com guest review
"1/2 Marathon fun"
Would definitely go back! Staff very friendly and willing to help. Was there for the Country Music Marathon...they provided a shuttle to the start and finish and had water, bananas and towels waiting for us upon our return to the hotel. Thoroughly enjoyed my visit!Genuine Expedia guest review
Our stay at the Hilton Garden Inn was done during the St Jude County Music Marathon. The staff was increadibly courteous and professional. They handed out water/bananas before the race and provided transportation to/from downtown. Also the cleaning staff was fantastic.Genuine Expedia guest review
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