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""Reviewed by a Hotels.com guest on May 6, 2012
The hotel stay was a pleasant one. We were only a few blocks away from the main road where all the events are taking place. The rooms itself was super roomy and the beds were comfy! I'm giving 3 stars to the comfort of the room because the AC unit is located right above the bed, which is not a great idea, given that we have to leave the AC on throughout the night. I think they purposely put the unit above the bed so that we will turn it off when we sleep (possibly to save energy). In addition to the AC, it never got cold, the temperature was only cool, it would be nice if it was colder. Anothet thing the hotel lacked was an elevator being close to our rooms, we had to walk 3 flights of stairs to get to our room, which was inconvenient. Other than tht, the room is clean and spacious. Will definitely recommend this hotel to others! The breakfast buffet was mediocre, but not too bad to start the morning, and the staff were nice.
""Reviewed by a Hotels.com guest on May 5, 2012
Hotel was great and in a prime location. The only complaint was the mattress being extremely hard. I guess im used to the soft mattress i have at home but the bed was a little to rough for my comfort level. Other than that the hotel and staff were great. Coming out of my pool access room was very refreshing as it was extremely hot and humid. Nice pool made it very refreshing.
Reviewed by a Hotels.com guest on May 5, 2012
This guest did not leave a comment.
"Perfect for family vacation"Reviewed by a Hotels.com guest on May 4, 2012
JW does one thing very right, they create a great family vacation for the kids and adults. The playroom was great, baby elephants everyday came to the pool, waterslide, and even kids plates and utensils at every restaurant. The cafe was the perfect place to eat all our meals, the breakfast which was included in our rate was an A+, the service is great, the room roomy, they really set the standard high for family resorts. Downsides include it's remote location, not by anything else really and taxis are pretty expensive to come and go.
"Modern, beautiful, tranquil"Reviewed by a Hotels.com guest on May 4, 2012
Loved the design of this hotel, it is modern and really beautiful. The only downsides are the distance from anything else except the JW Marriott, and taxis are expensive to come and go. Also, if you are travelling with kids the JW Marriott might be a little more kid friendly.
Location.
This Phuket resort is situated near the beach, close to Bang Tao Beach and Surin Beach.
Features.
Outrigger Laguna Phuket Resort & Villas has a full-service spa, a golf course, a health club, an outdoor pool, and a fitness facility. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 4.5-star property include a 24-hour business center, limo/town car service, and secretarial services. This Phuket property has a restaurant, a poolside bar, and a coffee shop/café. Guests are offered a complimentary breakfast and reception. Guests receive complimentary transportation including an area shuttle and a shopping center shuttle. Guest parking is complimentary. The staff can arrange tour/ticket assistance, wedding services, event catering, and business services. Additional amenities include a children's pool, a children's club, and valet parking. This is a smoke-free property.
Guestrooms.
Balconies have lake or pool views. Guestrooms have LCD televisions with premium cable channels, free movie channels, and DVD players. Complimentary wireless and wired high-speed Internet access, direct-dial phones, CD players, and complimentary newspapers are available. Beds have Select Comfort mattresses and premium bedding. Pillow menus are available. Each guestroom is individually decorated and furnished. All guestrooms provide sofa beds and desks. Accommodations at the 4.5-star property feature kitchenettes with stovetops, full-sized refrigerators/freezers, coffee/tea makers, and cookware/dishes/utensils. Bathrooms offer shower/tub combinations with handheld showerheads, double sinks, phones, and scales. Additional amenities include washers/dryers, separate sitting areas, and separate dining areas. In addition, amenities available on request include hypo-allergenic bedding, extra towels/bedding, and wake-up calls. Turndown service is offered nightly and housekeeping is available. Cribs (infant beds) and rollaway beds are available. All guestrooms at Outrigger Laguna Phuket Resort & Villas are non-smoking.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Outrigger Laguna Phuket Resort & Villas has 2 restaurants serving breakfast, lunch, and dinner at the Panache restaurant and The Bites cafe serving Lunch and Dinner only.Room service 24 hours
A golf course and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This six-kilometre long beach located on the west coast is one of the longest beaches in Phuket. Even with resorts and hotels along the stretch, the “no access via beach roads'” rule makes it a quiet and isolated place. Beach hotels offer several dining options. Recreational activities on the beach include horse-riding, jet skiing, surfing, and paragliding. The nearby town/village of Cherng Talay offers home-cooked Thai cuisine and the serenity of Thai culture.
see all hotels in Phuket"Taxi mafia spoil otherwise great Phuket resort"
Fantastic spacious 4* luxury villas. Great for families. Resort location is distant from main Phuket town; distance is made worse by local taxi mafia who camp outside resort gate and will lynch any metered taxi that tries to enter the resort. Metered taxi price to the airport should be 550 THB, mafia force you to pay 800 THB, hotel charges 1,300 THB. […] Avoid the hiked up resort prices by calling local restaurants like the Blak Cat who will pick you up and drop you back for free at any Laguna hotel room. Beach is sufficiently distant that you need a hotel shuttle to take you there. They claim they need 30 minutes notice but it took over 45 mins on one occasion (otherwise generally fairly prompt). Beach is relaxing. If you're looking for nightlife this is not the place for you; if you want a nice spacious 4* condo away from the bustle of Phuket town this is perfect. Read more
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"Great value - great location"
Great rooms, still very new, excellent service to the room as well.
"GOOD PLACE FOR RELAXING"
Out of expectation with this price and quality, highly recommend
"Excellent Getaway"
My family and I (6 of us in total) stayed at this great 3 bedroom villa during December 2011. The moment we laid our eyes on the villa, we instantly love it!! It is spacious, clean and it's indeed a home away from home! We have everything we need there. The staff there is very helpful and friendly. They go all way out to make our stay as pleasant as […] it can get (thanks especially to staff "To" who provided us with so much valuable information as to how to get around and where to go. We truly appreciate it!) The surrounding is very serene and quiet. A perfect place to be if you want to stay away from the crowd. The only disadvantage is that it is a little far from town so we finish all our shopping in town in one day so we need not have to travel downtown again. But to make up for this, the beach in this area is simply perfect. No crowd - just you, the sand and the sea. Perfect!! I would strongly recommend Outrigger to families or anyone who wish to have a quiet but perfect getaway!! Thanks Outrigger for making our holiday such a beautiful one! Read more
Thanks so much for posting your positive review of Outrigger Laguna Phuket Resort and Villas. Other families will appreciate your first-hand experiences and sharing it with everyone. Yes, we have great space and a beautiful quiet beach at Layan. And our staff like to do what they can to keep guests happy. Many of us have kids too - so we know what it's like. Thank you again and hope to see you and your family again.
1 response by Outrigger Laguna Phuket Resort & VillasThis guest did not leave a comment.
"cleaning problem"
the staff are all very friendly and helpful, just the cleaning ladies are not good enough. they spirit out our juice on the floor and did not clean it up...until i call the receiption, and they clean it up on the next day....i dont know why...and they did not change the towels everyday, it's really depends.... and it's far away from phuket town and […] pantong, need to take 1 hour travel...if you like night life, or want to shopping, better dont go here... but other than that, it's a good place for relax Read more
"A nice villa for holiday"
We booked 2-room villa and they upgraded to 3-room pool villa - excellent! The staff is sincere and helpful, even we arrive in mid-night. Villa is clean and comfortable. Everything is great except it is remote from the center of Phuket
"Outrigger Laguna Phuket Resort & Villas"
renew in process..... nice try .....
"Huge and comfortable"
Stayed in villa. Very nice but felt like any upscale new neighborhood more than a resort. Nice relaxing place with good food and drink. Good value for money if you eat outside the resort. Services including taxi are overpriced, but just go outside and you will find cheaper local services. It's really nice with the free buses inside the resort - it is […] huge with over 30 restaurants. Read more
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perfect holiday resort....
"outrigger laguna phuket- away from the crowd"
the outrigger phuket is an excellent property if you dont want to stay in the crowded areas... it is in a secluded area with nothin else really nearby.. but they have shuttle service to the beach. they also have regular shuttle to the nearby hotels... the villas are spacious and very well done.. good breakfast but nothin hot... the kids room n the attendents […] there are very good... kids had a good time... bicycles were also available... all in all a good holiday... Read more
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我住三房bedroom. 整體非常滿意的villa, 地方大，設備齊全，每日都有人打掃泳池同房屋，所有員工都好nice, 我將會再次入住這間villa的。
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"짱"
시설로만 본다면 정말 최고...하지만 외곽에 있어 시설물 이용하는데 좀 불편..... 리노베이션으로 최신식 건물..정말 우리 집이었으면 좋겠다는 생각이 마구마구 들 정도...
"有点失望"
入住的是LOBBY游泳池附近的公寓房，很新，设施不错，服务也好。除了下面提到的两个地方，一切都很不错。 （1）半夜1点多开始，房间里面的火警警报很大分贝的开始鸣叫，打电话问了，回答是设备故障，持续半个小时以上，孩子醒了乱哭。 （2）后一天下午2点多很热的时候，停电，接近一个小时，空调没了，很热。 以上两个问题，酒店没有解释，没有官方道歉，没有赔偿。问道服务员，他们只能很无辜的说Sorry。
"Excellent"
Un hôtel superbe un peu excentre mais qui vaut le détour
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