"Very nice family hotel for the money"
We had a great stay at the Outrigger. The three bedroom villa with pool had plenty of room for our three boys (ages 11. 9 and 6). They loved the swimming pool and TV in the bedroom. The service was very good. All requests were handled promptly. Staff was very pleasant and helpful. We ate at both restaraunts. The buffet breakfast at Panache was expensive. […] We decided to only eat it once. We did get the continental and hot room service breakfasts. Also expensive, but we were able to order for only 2 or 3 people and had plenty of food for the 5 of us. The shuttle service around the resort was good. We ate at another hotel and went to spa using this service. We also visited the Canal Shopping VIllage. "Shopping Village" is a bit of an exageration, but they did have a mini mart and a few souvenir shops, and it is convenient. Boys stayed in the Kids Club one afternoon. It is small, but for a few hours it was fine. The beach area was nice, and even though the hotel is not directly on the beach, the shuttle service was quick to get to the beach. Laguna also offers a tour service with a representative at the hotel. We booked a few tours through them, and were very happy with the service. We would recommend and definitely would be happy to stay at Outrigger Laguna Phuket again. Read moreGenuine Expedia guest review
The arrangement of shuttle bus service is not good.Genuine Hotels.com guest review
"Taxi mafia spoil otherwise great Phuket resort"
Fantastic spacious 4* luxury villas. Great for families. Resort location is distant from main Phuket town; distance is made worse by local taxi mafia who camp outside resort gate and will lynch any metered taxi that tries to enter the resort. Metered taxi price to the airport should be 550 THB, mafia force you to pay 800 THB, hotel charges 1,300 THB. […] Avoid the hiked up resort prices by calling local restaurants like the Blak Cat who will pick you up and drop you back for free at any Laguna hotel room. Beach is sufficiently distant that you need a hotel shuttle to take you there. They claim they need 30 minutes notice but it took over 45 mins on one occasion (otherwise generally fairly prompt). Beach is relaxing. If you're looking for nightlife this is not the place for you; if you want a nice spacious 4* condo away from the bustle of Phuket town this is perfect. Read moreGenuine Hotels.com guest review
"5 days holiday in Outrigger"
All was exellent, may be exept location (not so close to the beach)Genuine Expedia guest review
The worse villa we ever stay, please provide email address of Outrigger as they promised to email me but never.Genuine Hotels.com guest review
"Great vacation with brilliant receptionists"
Friendly staff, brilliant surroundings and pristine pool. Only minor complaint : beds are starting to sag somewhatGenuine Hotels.com guest review
We had an excellent stay due to the staff at the Outrigger. Every time we required something it was attended to straight away! The only letdown was it was quiet far from anything, so you had to eat and drink at the resort itself or the resorts close by (which we knew before going), however, we spent more money than we wanted. The Villa was lovely, a […] home away from home- Thanks for a great stay! If this resort had have been on a beach- it would have been perfect! Read moreGenuine Expedia guest review
"Nice accommodation for families"
Accommodation was near (not by) the beach. Staff were courteous, accommodation was clean, comfortable and well equipped. As it is in the middle of nowhere, you would do well to rent a car.Genuine Expedia guest review
Unless you have your own car, you'll find yourself confined to the Laguna area which is a huge village consists of private residence. The resort doesn't allow taxi in so with you could only have limited access to transportation. We had a early departure on the day we were leaving, we were told we could either use their private transport which cost fair […] a bit or wait outside of the village to see the chance of getting a taxi. We're glad we paid the price and took their private transport as we didn't see a single taxi in that morning! Read moreGenuine Expedia guest review
"Outrigger Laguna Villas"
This is the second time we have stayed at the outrigger villas. Still rates very highly on the majority of areas. The only problem this time was the free shuttle service. As our villa was over the road from the main complex the shuttle bus driver sometimes (probably the same driver on the afternoon shift) would not come to our grip of villas but went […] to the main resort. By getting the guard to call the bus this could be fixed but it was a pain. During July when we were at Laguna the Canal Village seemed to have even fewer shops open than last time. Even the minimarts stocks were down. Sill great eating at the black cat and lotus restaurants. Read moreGenuine Expedia guest review
"Huge villa, exceeded expectations"
I thought the villa was perfect for our needs. We had 8 adults sharing 1 4 bedroom villa and we had more than enough space. The only downside was that the Laguna area is very far from anything. A Tescos express is only a 5 minute drive away and a full size one only 10 minutes away, but unless you rent a car, the taxis that are near the Laguna are VERY […] expensive. The villas are pretty far from the beach, but they do have shuttles. Read moreGenuine Hotels.com guest review
"Penthouse Private Pool"
Have stay 2 nights in the penthouse with private pool, total 6 occupants. There are 3 bedrooms and 3 bathroom and 1 common toilet. Spacious living room and dining table was huge. The private pool was big and you can get to see spectacular view of the villa and mountain. Great breakfast too! The honey comb are fresh. Shuttle service within laguna are […] available, however, there are fixed timing for it. Overall, it was awesome! Read moreGenuine Hotels.com guest review
"Beautiful but isolated"
The two bedroom villa was very comfortable and well equipped. The whole residential area was very well kept. However, it is a bit far from (about 5km) beaches, supermarkets and restaurants. For quiet vacations very recommendable!! During the raining season there are a few sand fleas at the beach.FFGenuine Hotels.com guest review
"Extra ordinary, superb and marvless. It's a home.."
What a hotel. Service, location, villa and all. It's a like heaven.Genuine Expedia guest review
Fantastic Staff, especially Mr Tong. Our room was not cleaned and ready when we checked in at 3.00pm, but Mr Tong made sure we were looked after by providing complimentary drinks whilst our room was being cleaned. Will recommend to families who wish to just relax and enjoy a peaceful holiday.Genuine Expedia guest review
"Want to be back there already !!"
Loved the 3 Bedroom Pool Villa - was very spacious and has everything you need. Would definately recommend staying here. We basically didnt use much of the facilities at the resort as the Villa had everyhting we needed and we had a hire car so ate out at restaurants nearby. I would recommend you have hire car here to get around unless you just want […] to lie around by the pool - the hotel has a shuttle to layan beach which is nice. Be careful if you go up to the end of the beach near the island as my daughter got stung by a jellyfish. Very good restaurant not far from hotel called Peppers - very good prices and best food. Read moreGenuine Expedia guest review
"A great place to stay for the family"
We stayed in a three bed villa with our two teenage sons. The villa was spacious, views amazing, pool gorgeous, beds huge (all king), wifi handy, tv programs plentiful, continental breakfasts a good size, delicious coffee machine, daily housekeeping, daily pool towel replacement, all staff from porters to gardeners were very attentive, friendly, timely […] and respectful. We were treated like royalty everywhere we went within the Outrigger complex. We utilized the Outrigger limo service several times: for trips into Patong, for a day out sightseeing, our trip to Phi Phi Island, for transfers to and from the airport. The vehicle was large & clean, our driver, Bon, was fantastic....he was so much more than a driver. He became a trusted tour manager and friend. He bent over backwards to make arrangements for us and ensured he understood our requirements. We highly recommend this service & this driver. Read moreGenuine Expedia guest review
"Bliss awaits you here, couples & families"
It is the generous space of the villas that gives this accommodation a sense of luxury and indulgence whilst being an incredibly relaxed and family friendly holiday. Staff are welcoming and helpful, the shuttle services to the beach and other resorts make it easy to get around and the Thai meals at Thai bites are some of the nicest meals we have had […] in Thailand. Their Kung surong is to die for. This was our second visit to outrigger with the family. Our first visit was 15 days and I still didn't want to leave. This was only a 3 day stay and I was so sad to leave. New pool and gym and day beds are a great addition. The apartments in the new area don't appeal to me, don't have the privacy of the villas. Everyone in the pool looks into your room, but the apartments aren't aimed at me and my family. Pool in villas area much quieter and privacy even for two bedroom villas is fantastic. Only downside here is breakfast is quite expensive. Grab shuttle into village and u can grab a cheaper deal. Lunch and dinner however very reasonably priced for this quality of resort. How many sleeps till I can go back........ Too long. Read moreGenuine Expedia guest review
"Beautiful 2 bdrm suite but wouldnt stay here again"
Whilst I cannot fault the 2 bedroom Suite that we stayed in, the resort itself is very isolated and caters to a captive audience. Hiring a car is a must. The pool area is very sterile and hot and if you get too many hot days in a row, the pool becomes unpleasantly warm. Shoes are also a must at the pool area to avoid burnt feet on the mission brown […] timber flooring. The food in Panash Restaurant in the resort was not only expensive but very bland. Further, the resort wanted 765 baht per person per day for its buffet breakfast including for my 11 year old daughter - a total of 2295 baht per day. As we were so outraged we hired a small auto toyota sedan from Andoman car rental for 1100 baht per day and had breakfast at Bake (about a 5 min drive away) for about 250 baht each per day. Many of the local restaurants will come and pick you up and drop you back for no fee. However, if the restaurant uses a local taxi service the security guards at the resort wont let it in. Finally, as the building in which the suites is located is so far from the main road where local taxis are located, you are forced to use the resort limousine service to travel to the airport at a cost of 1360 baht whereas a local taxi is 600 baht to the airport Read moreGenuine Expedia guest review
"Great if you want to relax"
The hotel was apartments with hotel service and feel. Great big rooms with everything you need. The service offering was extensive and great, but it took ages for things to happen. Roomservice was 1hr +. It is a huuuuge estate with all you basically need, but far from any nie beach or city centre. I was there for a wedding, so big group and lot's of […] fun, but would probably choose something closer to beach and city centre. Probably great fro Family or romatic getaways. I would sum up to say great value for money, but to far out. Read moreGenuine Hotels.com guest review
"Great value - great location"
Great rooms, still very new, excellent service to the room as well.Genuine Hotels.com guest review
"Great villa - terrible location"
Great room/villa, but very poor location - very difficult to get anywhere, taxi's (including local taxi's) all seriously overcharge because they know you have no other way to get around - nothing is within walking distanceGenuine Expedia guest review
My family and I (6 of us in total) stayed at this great 3 bedroom villa during December 2011. The moment we laid our eyes on the villa, we instantly love it!! It is spacious, clean and it's indeed a home away from home! We have everything we need there. The staff there is very helpful and friendly. They go all way out to make our stay as pleasant as […] it can get (thanks especially to staff "To" who provided us with so much valuable information as to how to get around and where to go. We truly appreciate it!) The surrounding is very serene and quiet. A perfect place to be if you want to stay away from the crowd. The only disadvantage is that it is a little far from town so we finish all our shopping in town in one day so we need not have to travel downtown again. But to make up for this, the beach in this area is simply perfect. No crowd - just you, the sand and the sea. Perfect!! I would strongly recommend Outrigger to families or anyone who wish to have a quiet but perfect getaway!! Thanks Outrigger for making our holiday such a beautiful one! Read moreGenuine Hotels.com guest review
Response by Outrigger Laguna Phuket Resort & Villas Thanks so much for posting your positive review of Outrigger Laguna Phuket Resort and Villas. Other families will appreciate your first-hand experiences and sharing it with everyone. Yes, we have great space and a beautiful quiet beach at Layan. And our staff like to do what they can to keep guests happy. Many of us have kids too - so we know what it's like. Thank you again and hope to see you and your family again.
"Outrigger Phuket - 4 bedroom pool villa"
Our 4 bedroom pool villa offered first class accommodation for a quiet get away. Huge villa with top quality furnishings and private pool in a very peaceful location. The staff were very friendly and could not have been more helpful. Free bus transfers around the complex on demand and bikes also provided. Excellent buffet breakfast with a baby elephant […] visiting to entertain the kids. Read moreGenuine Expedia guest review
A great place to stay - the rooms are fantastic and the staff at the kids club were superb for our 3 year old. Food really expensive and didn't eat at here so can't comment on the quality. Beautiful location. A little bit out of the way, but we had a car and were able to get around.Genuine Expedia guest review
the staff are all very friendly and helpful, just the cleaning ladies are not good enough. they spirit out our juice on the floor and did not clean it up...until i call the receiption, and they clean it up on the next day....i dont know why...and they did not change the towels everyday, it's really depends.... and it's far away from phuket town and […] pantong, need to take 1 hour travel...if you like night life, or want to shopping, better dont go here... but other than that, it's a good place for relax Read moreGenuine Hotels.com guest review
We had a fantastic holiday for a family of five with varying ages. The staff,amenities and outlay of the resort was definitely 5 star. The free shuttle was particularly convenient. We would definitely recommend this venue.Genuine Expedia guest review
"The break we dreamed off"
From the time we arrived to the day we left the smile did not leaveGenuine Expedia guest review
"Nearly the Best"
Excellent hotel, especially the two bedoom villas for families as it's a much better option than paying for two rooms in a conventional hotel. Try to get a package that includes breakfast unless you're happy to self-cater (which is especially easy as the villas come with a fully equiped kitchen and a washing machine and drying facilities!!#. The pool […] is also great and is right beside the two bedroom villas. Not being on the beach might be a little disappointing but the other Laguna hotels are only a short ride away. Unless you are intending to spend most of your time within the resort, a car is essential for getting about - driving in Phuket is very relaxed, with the exception of the main road from the airport to Phuket Town and beyond #which is a several lane highway and moves quite quickly) most travel is done at well under 60 kms per hour. Easy!! Read moreGenuine Expedia guest review
"A nice villa for holiday"
We booked 2-room villa and they upgraded to 3-room pool villa - excellent! The staff is sincere and helpful, even we arrive in mid-night. Villa is clean and comfortable. Everything is great except it is remote from the center of PhuketGenuine Hotels.com guest review
"Fantastic Family / Friends Appartment"
I'll try and tell you what the other reviews haven't already.... We stayed in a 2 bed suite for 5 nights from Nov 16th. Place was fully booked as i asked to view a apartment / villa with/without private pools (for next time) but none were free. The apartment was fantastic... space galore! 2 large doubles with en-suite lux showers upstairs, each with […] their own AC/climate controls, led TV's (37' i think) and windows overlooking part of the lounge / dining area and the large balcony. Downstairs you have an even bigger space again with separate AC/Climate controls, a WC, a fully equipped kitchen (ours had never been used and contained a 4 plate ceramic hob, full oven, extractor and microwave - all Siemens top of the range stuff). Coffee maker, toaster, cutlery for 6, knives cheese graters etc, and an assortment of pots & pans etc. Plenty of electric sockets scattered about to handle electric plugs from anywhere in the world - so don't bother taking your adapters! The lounge has nice comfy sofas and there is a dinning table that seats 6. The normally high ceiling extends to double height near the balcony. Double Patio doors open out onto a large balcony that has a lounger and a breakfast table and chairs for 4. As with a lot of hotels / villa complexes in Phuket you are NOT on the beach or shopping area .. however there is a free minivan that picks you up and takes you / picks you up virtually whenever you want. Lots more nice things to say but not enough words left .. Read moreGenuine Expedia guest review
"Fair Dinkum Thai courtesy and care at every step"
Maybe Australia should send its hotel staff up here to learn how it is done. I was given first class treatment and genuine care. All staff were extremely warm respecful and courteous. The place was immaculate and there were never any staff sitting around. If there was time to lean then it was time to clean. ExcellentGenuine Expedia guest review
정말 최고였어요 청결상태, 관리상태, 서비스 이런 건 말할 것도 없고 그냥 딱 호텔 룸에 들어가자마자 아 내가 이런 방에 묵다니.. 정말 방이 너무 멋지고 고급스럽고 넓고 미술작품 걸려있고 방 안에 별의별 기계들도 다있고 그래요. 조식도 서양식이었는데 맛있게 잘먹었습니다~~ 라구나 호텔들이 모여있어서 위치가 좀 동떨어져있는게 흠이라면 흠이었지요 그래도 그 안에 셔틀버스를 운영해서 어디 갈 때 셔틀버스 타고 신나게 잘 돌아다녔습니다 셔틀버스 아저씨들이랑도 다 친해졌는데 아저씨들도 참 친절하고 좋더라고요 그리고 아웃리거 호텔 정문 열어주는 야간 도어보이 정말 잘생겼습니다 ㅋㅋㅋㅋㅋ 얼마 못 묵은게 정말 천추의 한이에요 다음에 […] 꼭 다시 가고 싶어요~ 호화스럽게 묵고 싶을 때 이 호텔로 오세요! 단지 교통이 불편하니까 그점은 참고하세요 Read moreGenuine Hotels.com guest review
我們大伙兒4個家庭住在這裡4房間很開心!小朋友看見這卓越的泳池,讚不絕口,第一天已跳進水裡不願離開,不知是否泳池邊可能大鋒利,相繼有小朋友磨擦了表皮;然而,每天早上望向外出,藍天白雲,遠處湖泮,近處泳池,真是人間天堂!我們住了7天,每天都很享受,尤其能一大家人在倘大的客廳玩樂,有時又可在外面曬太陽和暢泳,真是寫意! 唯一美中不足的是,有部分清潔員工早上清潔時有點馬夫,一邊清潔一邊打電話!若她們態度再認真些和嚴謹些,相信更值得嘉許!另外,我們當中有一老人家生日,服務員工很細心為我們送上驚喜蛋糕,真是服務一流!總結這次用了一年時間去訂這房間,絕對沒有選擇錯誤,是明智之舉!Genuine Hotels.com guest review
"The second stay in 2 years"
Overall was fine and up to expectation but there are something need to be improved such as wooden floor found some loose and nails protruded. It is quite danger.Genuine Hotels.com guest review
엑스트라베드가 필요없다고 해도 준비해주는 배려까지는 좋은데 엑스트라비용을 내라고 하는 황당한 경우를 맛봄. 계약내용을 직원들이 충분히 숙지 못함. 항의 못하는 경우(영어를 못해서) 바가지를 써야하는 경우가 발생함. 아직도 선수금 2000바트는 반환했다는 소식을 못받음Genuine Hotels.com guest review
"가족여행으로 안성맞춤인 아웃리거 라구나 풀빌라"
3베드룸 풀빌라를 이용하였습니다. 굉장히 깨끗하고 잘 관리되어 있으며,친절한 직원들의 서비스도 좋았습니다. 날씨도 정말 좋았구요. 무었보다도, 조용하고 한적한 분위기가 정말 좋았습니다.Genuine Hotels.com guest review
"조용하고, 편안한 여행에 적합한 아웃리거 라구나 빌라동"
첫인상은 그리 좋치 않았지만, 몇일 지내다보니, 점점 맘에드는 리조트입니다.떠나기 마지막날엔 아쉬울정도로 편안했고, 좋았습니다. 장점은 친절한 서비스!, 조용하고 깨끗한 환경, 단점은 빌라동같은경우, 다른지역으로 이동할때, 거리가 멀어 카트를 때때마다 부르거나, 시간텀이 긴 셔틀버스 랍니다.^^;; 허나 이런단점을 커버할 만큼의 훌룡한 날씨와 자연환경과 리조트서비스가 좋았습니다. ^^Genuine Hotels.com guest review
"아웃리거 빌라에서 가족여행!"
3베드 룸 사용 했으며 훌륭한 주방시설에 맛있는 음식을 만들어 먹을수 있었다 오븐시설이 있어 편했다 셔틀버스 타고 아웃리거리조트와 거리는 약.10분 모든 라구나 비치이용가능하다 아침조식도 나름 좋았다 번잡하지않고 조용히 여유를 느낄수 있는 여행숙박지로 최적이다Genuine Hotels.com guest review
Nice and clean resort. Upgraded to a three bedroom pool villa. Clean and large villa. service good, staff friendly. If you wish to explore the busy tourist districts, you better drive.Genuine Hotels.com guest review
"Everything was almost perfect for my vacation, exc"
다 좋았습니다. 풀도 좋았고 객실은 정말 최고 얐습니다. 대부분 직원들도 친절 했고..단 한명을 빼곤..거의 모든것이 완벽했다고 할 수있으나 아침식사가 너무 많이 아쉬워서 (맛과 종류) 100점은 못 주겠네요Genuine Hotels.com guest review
地點較遠，但酒店自成一角，給你遠離塵世渡假的感覺。員工盡力幫助旅客，大部分員工英語能力ok。Genuine Hotels.com guest review
주변근교보다 좀멀리나가면 대형마트가 두곳에있어요 테스코와 탈랑테스코가잇는데 거기서 식사해결이가능해요 투베드룸 바로앞 수영장은 수심70정도로 이용만족입니다 3베드룸에서묶엇는데 그안에 수영장은 깊이가 1미터40이라 어린아이가잇으시면 공용수영장추천합니다Genuine Hotels.com guest review
清潔感があり、スタッフの対応もＧＯＯＤでした。部屋も非常に広く、非日常的な旅気分が味わえました。 観光名所に行くタクシーも準備してくれ、とても助かりました。タクシーのサービスが安ければ尚いいと思いますが、観光地なんで 仕方ないかも。。。Genuine Expedia guest review
とても大きなヴィラで、プールにはサラもあり芝生の庭も広がって子ども連れには良いと思いますが、お部屋のゴージャス感はあまりありません。誰かの家に行ったような感じ。プライベートビーチに期待していたけれど、たどり着くまでかなり遠く(デュシタニに着いてからも結構歩く…(ｰ ｰ;))ビーチには何もなし。冷たいおしぼりが用意されてるとか、ドリンクを頼めるとかを期待していたので長居せず帰って来てしまいました。またヴィラからフロントまでも歩ける距離ではなく、バスは20分に1本。近隣のホテルやショッピングセンターへ移動するにはそのバスを乗り継いで行かなくてはなので、かなり時間がかかります。ホテルカーは30分前に予約が必要。私たちはレンタカーだったので問題なかったですが、車がないとかなり不便だと思います。Genuine Hotels.com guest review
非常適合渡假的酒店，環境及服務都好，房間非常整潔，但遠離市中心！Genuine Hotels.com guest review
"Comfortable for my family (5 person)"
We had stayed villa that had 3 BED ROOM. We have 5 person in my family. The Villa was the best hotel for us. It's luxury and very clean.Genuine Expedia guest review
家族6人で五泊宿泊しました。お部屋もきれいでとても管理が行き届いていました。プールの水も一日に何回か継ぎ足され、きれいな状態を保てました。下水の臭いがひどかったのには閉口しましたが、それ以外はスタッフの方もフレンドリーでとても素晴らしい滞在をさせて頂きました。自宅よりも大きくきれいな家でしたので、家族みんな満足しています。Genuine Expedia guest review
宿泊した部屋 ２ベッドルームビラ 6泊 総合的にはとても良いホテルでした。 あまりホテルに関する事前情報がなく想定外の事はありましたので、今後宿泊される方の参考になれば。。。 良い点 ・スタッフはとてもフレンドリーで、気遣いも最高。 ・部屋も想像通り広々しており、家族連れにはもってこい ・ウオーターサーバーが設置されているので、水の確保に悩まなくてよい ・朝食のパンが今までの宿泊したホテルと比較して抜群に美味しい ・洗濯機（乾燥機は無し）、各種食器、調理器具、大きめの冷蔵庫があるので、食材さえあれば何でも作れる。ただし調味料は塩コショウしかありません。 悪い点 朝食に全く変化がないので飽きる（６日間全く同じでした） 何をするにもカートの送迎を頼まなくてはいけない。（良い面でもあるが・・ […] ・） 気を付ける点 ・アウトリガーラグーナビーチリゾートとは別のホテルになりますので、こちらに小象が来たりウオータースライダーがあったりとかはしません。タクシーや、他ホテルの人に行き先を告げるにははっきりとした口調で更に「VILLAS」を強調しないと、ビーチリゾートに連れていかれます。 ・ラグーナのホテル間で食事等の代金は部屋付にできますが、違うホテルのプール等施設の利用はお金がかかります。何でも自由に使えると勘違いしていました。。。 ・各ホテル行のシャトルバスは出ていません。３０分に一本のカナルヴィレッヂ行のバスに乗り、そこから各ホテルへの移動となります。（ラグーナ内で自由にアクセス！というわけにはいきません） Read moreGenuine Expedia guest review
酒店位置不太方便Genuine Hotels.com guest review
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