All hotels in Choeng Thale, Thailand
1 room, 2 adults
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Laguna Village, 142/3 Moo 6, A.Talang, Choeng Thale, Phuket, 83110, Thailand, ‏‎800-491-6126
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4.3 / 5Excellent

Score breakdown (from 79 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.3
  • Comfort
    4.5
  • Condition
    4.3
  • Neighborhood
    3.9

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"車がないとかなり不便…"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
とても大きなヴィラで、プールにはサラもあり芝生の庭も広がって子ども連れには良いと思いますが、お部屋のゴージャス感はあまりありません。誰かの家に行ったような感じ。プライベートビーチに期待していたけれど、たどり着くまでかなり遠く(デュシタニに着いてからも結構歩く…(ー ー;))ビーチには何もなし。冷たいおしぼりが用意されてるとか、ドリンクを頼めるとかを期待していたので長居せず帰って来てしまいました。またヴィラからフロントまでも歩ける距離ではなく、バスは20分に1本。近隣のホテルやショッピングセンターへ移動するにはそのバスを乗り継いで行かなくてはなので、かなり時間がかかります。ホテルカーは30分前に予約が必要。私たちはレンタカーだったので問題なかったですが、車がないとかなり不便だと思います。
Genuine Hotels.com guest review
2 night family trip Aug 22, 2013
A Traveler
JP
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
非常適合渡假的酒店,環境及服務都好,房間非常整潔,但遠離市中心!
Genuine Hotels.com guest review
3 night family trip Aug 19, 2013
Mr.Tsang
HK
5.0 / 5Outstanding
"Comfortable for my family (5 person)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had stayed villa that had 3 BED ROOM. We have 5 person in my family. The Villa was the best hotel for us. It's luxury and very clean.
Genuine Expedia guest review
Other trip Aug 24, 2013
Yoshi
JP
4.0 / 5Excellent
"家族でゆったりできますよ!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
家族6人で五泊宿泊しました。お部屋もきれいでとても管理が行き届いていました。プールの水も一日に何回か継ぎ足され、きれいな状態を保てました。下水の臭いがひどかったのには閉口しましたが、それ以外はスタッフの方もフレンドリーでとても素晴らしい滞在をさせて頂きました。自宅よりも大きくきれいな家でしたので、家族みんな満足しています。
Genuine Expedia guest review
Other trip Aug 21, 2013
Keitpapa
JP
4.0 / 5Excellent
"アウトリガー ビーチリゾートではなくヴィラスの方"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
宿泊した部屋 2ベッドルームビラ 6泊 総合的にはとても良いホテルでした。 あまりホテルに関する事前情報がなく想定外の事はありましたので、今後宿泊される方の参考になれば。。。 良い点 ・スタッフはとてもフレンドリーで、気遣いも最高。 ・部屋も想像通り広々しており、家族連れにはもってこい ・ウオーターサーバーが設置されているので、水の確保に悩まなくてよい ・朝食のパンが今までの宿泊したホテルと比較して抜群に美味しい ・洗濯機(乾燥機は無し)、各種食器、調理器具、大きめの冷蔵庫があるので、食材さえあれば何でも作れる。ただし調味料は塩コショウしかありません。 悪い点 朝食に全く変化がないので飽きる(6日間全く同じでした) 何をするにもカートの送迎を頼まなくてはいけない。(良い面でもあるが・・・) 気を付ける点 ・アウトリガーラグーナビーチリゾートとは別のホテルになりますので、こちらに小象が来たりウオータースライダーがあったりとかはしません。タクシーや、他ホテルの人に行き先を告げるにははっきりとした口調で更に「VILLAS」を強調しないと、ビーチリゾートに連れていかれます。 ・ラグーナのホテル間で食事等の代金は部屋付にできますが、違うホテルのプール等施設の利用はお金がかかります。何でも自由に使えると勘違いしていました。。。 ・各ホテル行のシャトルバスは出ていません。30分に一本のカナルヴィレッヂ行のバスに乗り、そこから各ホテルへの移動となります。(ラグーナ内で自由にアクセス!というわけにはいきません)
Genuine Expedia guest review
Other trip Aug 17, 2013
ジャンフランコ
JP
2.0 / 5Fair
"位置"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
酒店位置不太方便
Genuine Hotels.com guest review
4 night trip with friends Jul 31, 2013
Joyce
HK
5.0 / 5Outstanding
"Utrolig flott resort for barnefamilier"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Resorten tilbyr barnefamiler utsøkt ro og forhold for avslapping. Det ligger litt avsides i forhold til stranda, men shuttlebussen går hver halvtime og gjør det uproblematisk å ta seg dit. Innkvarteringen er romslig, sengene er meget gode og alle fasiliteter bidrar til at man føler seg godt ivaretatt. Vi fikk muligheten til å oppgradere og benyttet oss av tilbudet. Vi vikk da en 3 bedrom suite i nærheten av lobbyen. Meget romslig leilighet med eget privat svømmebasseng på toppen av bygningen, men vi foretrakk faktisk nærheten til bassengområdet som vi fikk i two bedrom villaen i stedet. Vi vil anbefale stedet til alle som reiser med barn. Benytt også limousinservisen som stedet tilbyr. En enkel, trygg og relativt limelig måte å komme seg rundt på Phuket.
Genuine Expedia guest review
Other trip Aug 6, 2013
Snorre
NO
5.0 / 5Outstanding
"静かなホテルライフを楽しむ人向き"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
アウトリガーラグーナプーケットには複数のホテルがありますが、リゾート&ヴィラズはのんびり、静かなホテルライフを楽しむ人向きのほうです。毎日ビーチで泳ぎたい人や大きいプールで子供達に遊ばせたい家族にはビーチリゾートホテルがオススメです。ホテルとホテルの間は無料のシャトルバスが30分おきに出ているので、移動に少し時間をかかりますが、ほかのホテルの施設も利用できます。 プーケットダウンタウンから少し離れているので、ホテルの送迎サービスを利用するか、片道だけ送ってもらい、帰りにローカルタクシーを利用することもできます。ホテルの送迎サービスは割高です。
Genuine Expedia guest review
Other trip Jul 23, 2013
Q
JP
5.0 / 5Outstanding
"のんびり、ゆったりバカンスには最高です!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
夫婦4組で泊まりました。 コンドミニアムを4ルーム(1ベッドルーム)予約したのですが、ホテルの都合で3ルーム(1ベッドルーム×2、3ベッドルーム×1)とのこと。 仲のいい友人夫婦のグループでしたので、問題なく、2組が3ベッドルームを使いました。 その、3ベッドルームの部屋は最高でした! しかも、その部屋には屋上にプライベートプールがあり、4夫婦でのんびり、優雅に過ごすことができました。 ルームサービスを利用して、1日は大きな部屋でパーティーをしましたが、食事も美味しかったし、本当に思い出に残るバカンスを過ごせました。
Genuine Expedia guest review
Other trip Jul 22, 2013
angemom
JP
4.0 / 5Excellent
"家族もカップルもゆっくり。"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
部屋が広くてゆっくりできました。 過剰なサービスもなくのんびりできました。 食事はバリエーションがなく美味しくもなかったのに高かったです。 リゾート内にシャトルがあって他のホテルでの食事はまあまあでした。 キッチンつきなので食事を利用する人もおおくないのかもしれません。
Genuine Expedia guest review
Other trip Jul 3, 2013
yoki
JP
5.0 / 5Outstanding
"服務一流"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
服務到位, 員口細心, 有禮貌.
Genuine Hotels.com guest review
4 night family trip Jun 21, 2013
李先生
HK
4.0 / 5Excellent
"もっともっと ゆっくりしたかった"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
初めてのプーケットで3泊しました。6人で、4ベットルームでゆったりと過ごせました。 ホテルステイでゆっくりするつもりだったけど、なにせ初めてなので、見学もしたくて お部屋にいる時間はたくさんはとれませんでした。4ベットルームではなく3ベットルームでも 充分だったと思いました。 プライベートプールでも泳ぎましたが、子供たち(10歳11歳)はホテルのプールがよかったようです。ホテルのプールのほうが断然きれいだったから・・・ お部屋からフロントまでが遠いので、何をするにもカートのお世話になりましたが お迎えのカートは電話をすればすぐに来てくれ、待ったという感はありませんでした。 (時期的に混んでいない時期だったからかもしれません。) ホテルでは空港送迎しか載せていないですが、町に行くときのタクシー代わりの送迎もしてくれました。今回は日本でほとんどチャーターを予約して行きましたが、その必要はなかったと思いました。 朝食付きで泊りましたが、バイキングの種類もたくさんあり満足しました。 チェックアウトが早朝だったので、最後の食事がいただけなく残念でしたが、夜半からうちの庭にいたどこかの犬がフロントまでカートを追いかけて見送ってくれました。3拍ではなく5泊位はここ、アウトリガーで泊りたかったと後ろ髪引かれながら帰途につきました。
Genuine Expedia guest review
Other trip Jun 17, 2013
てこ
JP
5.0 / 5Outstanding
"清潔で快適なお部屋でした"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
2ベッドルームヴィラに滞在しました。プーケットマラソンのための1泊ですが、従業員の方は部屋に入るときは靴を脱いで入られてました。床は日本の住宅並に綺麗で、裸足で過ごせるのでは?と思うほど。ベッドも程良く固さがあり快適でした。無料のシャトルバスでラグーナ内を往復できるので、マラソンの参加には問題ありませんでした。総じてホテルには満足ですが、当サイトの地図に掲載されている場所と実際のホテルの所在が異なっていたため改善を要望します。
Genuine Hotels.com guest review
1 night trip with friends Jun 8, 2013
vivilinbow
JP
4.0 / 5Excellent
"아늑한 환경, 훌륭한 서비스"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
객실/호텔은 매우 청결한 상태, 조용한 분위기, 레스토랑은 많지 않으나 음식은 괜찮았음. 수영장도 크지는 않으나, 사용할 정도, 위치는 시내나 유명장소와는 동떨어져 있어서 불편하나, 나가지만 않는다면 있을만함.
Genuine Hotels.com guest review
3 night trip May 24, 2013
A Traveler
KR
5.0 / 5Outstanding
"とても豪華な別荘のバケーションが楽しめました"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
長期滞在型のビラでとてもよかったです。小さいですが、プライベートプールもありました。庭での朝食も出来ました。NHKワールドは見ることが出来ました。キッチンにも一式の調理道具と食器は揃っていました。ホテルロビーまで行くのにカートを呼ばなければいけないのがちょっと不便でした(カートが来るのがよく遅れるし)が、、少し歩けばいいのですが、暑いので、、仕方ないですね。発展途上国では時間が多少ルーズなのは仕方ないですので早目の時間で予約するとか、30分前、15分前に催促の確認電話を入れるとか、、自分で対策を考えておけばイライラすることも少なく出来るとは思います。全般的にとても満足出来る滞在でした。個人的には使用したシャンプーリンスがとても合っていてよかったです♪(個人によると思います、友人はぱさぱさすると言ってましたので)。またぜひ泊まりたいホテルです!!
Genuine Hotels.com guest review
2 night trip with friends May 2, 2013
haseo
JP
4.0 / 5Excellent
"變左外國人"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
其實間VILLA就好似外國電影的獨立屋一樣。租車的位絕對推介,其實整個區基本都是這些不同品牌的VILLA,任君選擇。雖然一班FD煮飯仔,泳池吹水,但要注意聲浪不要過高,因為隔離屋可能人地已經買左黎住!所以要顧及他人。雖然地點遠了點,但有專車送去附近海灘。
Genuine Hotels.com guest review
3 night trip with friends Mar 16, 2013
MN L
HK
5.0 / 5Outstanding
"Supert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Var her et døgn å er det beste plassen jeg har vært på .service på topp å den fineste villa jeg noen gang jeg har satt min bein på. Skal jeg til Thailand igjen vill jeg bo her noen døgn igjen det er sikkert som banken.:-):-)
Genuine Hotels.com guest review
1 night family trip Feb 7, 2013
Ove
NO
5.0 / 5Outstanding
"Great!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
아주 좋아요~
Genuine Hotels.com guest review
1 night family trip Dec 13, 2012
A Traveler
KR
3.0 / 5Good
"Quiet but far away from everywhere"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nil
Genuine Hotels.com guest review
1 night trip Jan 31, 2013
Le
HK
4.0 / 5Excellent
"環境優美舒適的villa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Villa内設備齊全,連洗衣机也有,廚房爐具齊全。但位置偏遠,一定要自鴐,車可泊門口,方便出入。渡假村內風景優美,服務也不錯。
Genuine Hotels.com guest review
4 night trip with friends Nov 18, 2012
V wong
HK
5.0 / 5Outstanding
"很寧靜的度假村"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
這次入住這個度假村, 真的很有度假感覺, 租住的是3房2廳連私家游泳池, 一家人在這裡度假聚天倫樂很開心, 酒店保養得很干淨, 又沒有旅行團的那種嘈雜, 下次會再來!
Genuine Hotels.com guest review
3 night trip Sep 21, 2012
A Traveler
HK
4.0 / 5Excellent
"岛上唯一有四个房间的别墅,带小朋友家庭出游不错,就是离购物和中心区远"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
我们入住的时候拥有四个房间的别墅里面有私家泳池,小朋友玩得很爽,别墅挺新的,有厨房,可以自己做饭,有烤炉,微波炉,洗衣机,洗碗机,基本上家里有的东西他都有。也是岛上唯一拥有四房间的别墅。缺点是:离购物区中心区远,需要40分钟车程。酒店附近有家地道的泰国菜餐厅出品不错。
Genuine Hotels.com guest review
Family trip Aug 31, 2012
Silvia lee
CN
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
3 night trip with friends Nov 21, 2014
Solomon
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Sep 20, 2014
Chan
CA
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
5 night family trip Apr 22, 2014
A Traveler
AS
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Dec 14, 2013
A Traveler
AS
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
4 night family trip Feb 9, 2013
A Traveler
AS
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Mar 4, 2013
A Traveler
HK
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
6 night family trip Feb 12, 2013
A Traveler
CN

TripAdvisor reviews for Outrigger Laguna Phuket Resort & Villas

Overall rating:Based on 399 traveler reviews

Most recent traveler reviews:

Overall Rating
"Relaxing"
07/02/15 Lana M Sydney, Australia
Currently staying at the resort.The staff are ver helpful,were staying in a studio apartment it's very spacious everything you need wifi is prompt. So far so good.Breakfast is great and the gym facilities are fantastic.
Overall Rating
"Nice"
06/30/15 georgeghawi
it is a really nice hotel it is very good for people who want to relax it is far from patong but still in a very nice area the food is good but the breakfast is not rich the food is the same every day nothing different (egg/pancake/ham/yellow cheese) but the staff is really friendly and they are helpful. The lobby is really small and there is no entertainment except bike rental and of u want to use the beach you should pay
Overall Rating
"Great Family Getaway"
06/03/15 Krupom Melbourne, Australia
Stayed several times at Outrigger Resort & Villas and have always had an amazing stay in the resort rooms, so this time we decided to take the whole family and stay in a 4 bedroom villa. The villa was huge and had everything we needed. all the staff were so friendly as usual and one night we had an in-villa BBQ which we all agreed was amazing. The GM Marc stopped by at breakfast most days to say hello and check how things were going and we all enjoyed his friendly chats. We will be back again!
Overall Rating
"Great for kids, friendly staff"
04/28/15 2kidsstilltravel England
We stayed here, with 2 other families. We let the hotel know and they put us all close together, which was nice. We were in the Laguna view rooms, ground floor and they were lovely. We have 3 kids (1 of them stayed in with our friends) but with the roll away bed & the massive day bed we could have all easily fit not this room - though you can't book for this The pool area was great for kids. It had a really big kids pool that our 4 year old could stand in easily. In the big (deeper) pool there was a slide which our 6 & 8 year old loved! One slight issue was the sharp edges at the pool, and the rather big drop from the step to the pool, but once we learnt this all was fine. Kids club was great - the staff were great and even our fussy 4 year old liked it there. Th pool staff were really friendly and helpful, they would find beds if we couldn't (most of the time not an issue), they even had fun in the pool with the kids at the end of the day. Water sports, we tried the sailing lessons, this was god but was on the Laguna not the sea - bit of a shame but probably safest bet when learning! The breakfasts were brilliant, all so fresh, fruit free of flies (not like other places we had stayed at in Thailand), they had everything you could wish for. We had a great deal where our meals were included, all restauraunts were good, beach BBQ seemed expensive for what it was (if it wasn't included in your rate). It was our 10 year anniversary when we were there and they decorated our room, gave us wine & a fruit basket & flowers! Lovely touch It was a shame that Thai hotels are no longer able to put shade and loungers on the beach, such beautiful sand & sea. Amazing sunsets, lovely people and a lovely hotel! We will be back
Overall Rating
"Hotel on large multi hotel complex in Thailand (apparently)"
04/08/15 Michelle Y Rochdale, United Kingdom
If you are looking for a nice enough hotel on a complex with a group hotels and the only piece of Thailand for half hour are the hotels staff then you have come to the right place. On arriving with my four children and my husband I found the 3. Bed pool villa large enough for all of us however the bedrooms are dated and the bathrooms need renewing the silicone is black in lots of places, tiles are shabby, nowhere near the standard that was shown on the website. The rooms were very clean We were in room 3213 which was a short walk from reception however some villas are not and you have to ring up for collection. The beach is a 15 minutes drive away and you get the bus however once you are there you tell the man at the beach to collect you and they are there within 15 minutes. The allocated space on the beach my children found glass on the floor, rubbish on the floor and ants on the sun bed. Very poor indeed. I would suggest having one subbed to store your things on then going to Xana and sitting around the pool area for free. The hotel was very quiet however food was very good and "Radio" one of the cooks was just lovely with my boys they got to bake their own pizza, he chatted and made a fuss of them every night. An exceptional member of the hotel team. We did eat there a good few nights (due to sickness and stomach bug going around). If you are tempted to book at another restaurant at another hotel on the complex then be prepared not only for an expensive meal but a lonely meal ! I would suggest eating a hotel a night or two and then a few nights getting a taxi to the black cat - which is a nice place to eat but central to the local Laguna area you can have a look around from there. Try the frying kiwi in the square. I would Visit restaurants get their business card and ring them for collection and they will drop you,back off after for free. We booked theJames Bond Islad trip through the hotel, it was a great day out it really was. We also booked a driver for 8 hours through the hotel this is a great way to see everything all in one go. We saw the big Buddha, temple, upside down house - kids loved and the night markets in Phuket. The markets are terrible just full of junk I thought I would get a nice bag or two but other than three pair of sunglasses a selfie stick we didn't get much else. At the markets it is extremely hot beyond hot ! Take water. On check out we were offered a shower room as we did not leave until 9 pm. THe room was a one bed roomed room across the pool it was very kind of the hotel to do this, however it was there when I saw the new modern rooms. The smell in the modern bathroom was shocking a real bad drain smell. But it was very nice. We combined Thailand with Dubai which is a great contrast.
Overall Rating
"The best if the best pool villas ever!"
04/07/15 BenjaminSKKK
We've been here in march, we've got a 3bedroom with pool as it's huge with a nice design, pool area was great, relaxing with beers with friends, we enjoyed our stay, great service, thanks to all for staff, Reception, Bell staff, also some of staff in the restaurant. Definitely come back! I recommend this hotel who are looking for private pool villas. It's such a good one!
Overall Rating
"It's far from the beach."
04/04/15 pkt_mudskipper singapore
If you want a peaceful & quiet stay, this is where you should head. But if you want to walk on the sandy beach any time you like, this is where you should not. We're staying at a huge 1-bedroom & it's really lovely. There are shuttle buses & vans that can take you to the rest of the hotel group's other beach front properties though. Just not that convenient.
Overall Rating
"Outstanding family resort"
03/30/15 Hkvoyageur Hong Kong, China
I bought my three young boys here and had the most fun and relaxing visit. We were upgraded at check-in to a 3 bed suite with private pool on the roof. The standard of the accommodation was excellent - spacious, well-equipped, and with lots of lovely extras such as the double shower in the master bath. We booked tours through their desk, and these were also efficiently run. One evening we had a BBQ on the roof, which made a nice change to restaurant eating. The boys used the kids club and had great fun. We'll be back ...
Overall Rating
"Consistent quality, Great family holiday"
03/22/15 RobertGreenstein Johannesburg, South Africa
We visited for 2 weeks in December 2014 over New Years with our two sons, aged 6 years and 20 months along with other friends also with 2 kids of a similar age The complex is what you'd expect of a large resort. The restaurants are of a high quality although having travelled from South Africa, we preferred to eat out at the local restaurants in most nights. The Black Cat restaurant being one of our favorites along with Big Boss. Having been to Mauritius quite a few times we were quite accustomed to the kids club facilities and baby sitting which the Thai hotels don't have. At first we looked at getting nightly baby sitting services through the hotel which was exorbitant. One quick look on google and we found a local service that was more cost effective that was fairly reliable although after the first 2 night of different sitters, we had to reaffirm our requirements with the booking office. The pool area at the resort is fantastic with a large slide for the kids which we made extensive use of. The service at the pool was slow at times but not something that overly affected us. It's a great swimming beach that's literally a few steps from the pool area. And don't forget the resident elephant that plays with the kids every day around the pool area. The rooms are large with a lot of cupboard space and a relatively well done bathroom. Our room faced on to the garden with a small patio that was quite nice to order room service in the evenings for the kids. The hotel is very nicely located with a ferry that goes to a very limited little center but the ferry ride is really nice. The transfer to Patong (if you're looking for more night life) can take a little while (budget at least an hour if not more) but we preferred staying away from the busier side of the island. Overall it's a great resort that does everything well.
Overall Rating
"Our 5th time (& probably last) visiting Outrigger villa"
03/22/15 Traveller696L Hong Kong, China
Been staying at their 4 rooms villa for the 5th time. Excellent : Villas are situated in a very beautiful & clean lagoon area with trees and flowers everywhere. Very quiet at night and enjoyed very much our night stroll . Good privacy. Location is not directly connected to the beach but hotel arranges 2 trips of shuttle bus per hour taking guests to Canal village and back so that's pretty convenient. Love the kitchen, the private pool side BBQ and the bike ride. Special thanks to JORN at the restaurant who helped us to co-ordinate and solved our clean towel problems and OAD of Concierge who had been very friendly and extremely helpful. Look for them and they will become one of the highlights of the trip. Needs some improvement : Some moderate maintenance and gardening work required for some of their villas but generally ok. Occasionally the usual water temperature and pressure problems but not show stoppers. Clean towels seems to be luxurious items as we needed to ask for them everyday otherwise they either came only in the late afternoon or sometimes never. Supply on other amenities were also on the thrifty side. Worst : Check out experience particularly unpleasant. Due to our flight schedule we requested a late check out at noon (normal check out time was 11 am) on Feb 21 and staff said ok but when we settled the bill at the counter on next morning, another staff said no request received. After much bargaining for it was agreed we would leave at noon but when we went back to the villa for packing up, their staff called at least twice to challenge and ask us "are you sure you requested late check out and our staff said ok??" and they asked us to leave at 11 am again. We had to explain again and again and again....!! It was clearly their internal miscommunication and we were the one suffered and blamed. A staff named TEEN at the front desk was particularly unhelpful and unpleasant and that is definitely some staff you should avoid.
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