服務到位, 員口細心, 有禮貌.Genuine Hotels.com guest review
初めてのプーケットで３泊しました。６人で、４ベットルームでゆったりと過ごせました。 ホテルステイでゆっくりするつもりだったけど、なにせ初めてなので、見学もしたくて お部屋にいる時間はたくさんはとれませんでした。４ベットルームではなく３ベットルームでも 充分だったと思いました。 プライベートプールでも泳ぎましたが、子供たち（１０歳１１歳）はホテルのプールがよかったようです。ホテルのプールのほうが断然きれいだったから・・・ お部屋からフロントまでが遠いので、何をするにもカートのお世話になりましたが お迎えのカートは電話をすればすぐに来てくれ、待ったという感はありませんでした。 （時期的に混んでいない時期だったからかもしれません。） ホテルでは空港送迎しか載せていないですが、町に行くときのタク […] シー代わりの送迎もしてくれました。今回は日本でほとんどチャーターを予約して行きましたが、その必要はなかったと思いました。 朝食付きで泊りましたが、バイキングの種類もたくさんあり満足しました。 チェックアウトが早朝だったので、最後の食事がいただけなく残念でしたが、夜半からうちの庭にいたどこかの犬がフロントまでカートを追いかけて見送ってくれました。３拍ではなく５泊位はここ、アウトリガーで泊りたかったと後ろ髪引かれながら帰途につきました。 Read moreGenuine Expedia guest review
２ベッドルームヴィラに滞在しました。プーケットマラソンのための１泊ですが、従業員の方は部屋に入るときは靴を脱いで入られてました。床は日本の住宅並に綺麗で、裸足で過ごせるのでは？と思うほど。ベッドも程良く固さがあり快適でした。無料のシャトルバスでラグーナ内を往復できるので、マラソンの参加には問題ありませんでした。総じてホテルには満足ですが、当サイトの地図に掲載されている場所と実際のホテルの所在が異なっていたため改善を要望します。Genuine Hotels.com guest review
"아늑한 환경, 훌륭한 서비스"
객실/호텔은 매우 청결한 상태, 조용한 분위기, 레스토랑은 많지 않으나 음식은 괜찮았음. 수영장도 크지는 않으나, 사용할 정도, 위치는 시내나 유명장소와는 동떨어져 있어서 불편하나, 나가지만 않는다면 있을만함.Genuine Hotels.com guest review
長期滞在型のビラでとてもよかったです。小さいですが、プライベートプールもありました。庭での朝食も出来ました。ＮＨＫワールドは見ることが出来ました。キッチンにも一式の調理道具と食器は揃っていました。ホテルロビーまで行くのにカートを呼ばなければいけないのがちょっと不便でした（カートが来るのがよく遅れるし）が、、少し歩けばいいのですが、暑いので、、仕方ないですね。発展途上国では時間が多少ルーズなのは仕方ないですので早目の時間で予約するとか、３０分前、１５分前に催促の確認電話を入れるとか、、自分で対策を考えておけばイライラすることも少なく出来るとは思います。全般的にとても満足出来る滞在でした。個人的には使用したシャンプーリンスがとても合っていてよかったです♪（個人によると思います、友人はぱさぱさする […] と言ってましたので）。またぜひ泊まりたいホテルです！！ Read moreGenuine Hotels.com guest review
其實間VILLA就好似外國電影的獨立屋一樣。租車的位絕對推介，其實整個區基本都是這些不同品牌的VILLA，任君選擇。雖然一班FD煮飯仔，泳池吹水，但要注意聲浪不要過高，因為隔離屋可能人地已經買左黎住！所以要顧及他人。雖然地點遠了點，但有專車送去附近海灘。Genuine Hotels.com guest review
Var her et døgn å er det beste plassen jeg har vært på .service på topp å den fineste villa jeg noen gang jeg har satt min bein på. Skal jeg til Thailand igjen vill jeg bo her noen døgn igjen det er sikkert som banken.:-):-)Genuine Hotels.com guest review
아주 좋아요~Genuine Hotels.com guest review
"Quiet but far away from everywhere"
NilGenuine Hotels.com guest review
Villa内設備齊全，連洗衣机也有，廚房爐具齊全。但位置偏遠，一定要自鴐，車可泊門口，方便出入。渡假村內風景優美，服務也不錯。Genuine Hotels.com guest review
這次入住這個度假村, 真的很有度假感覺, 租住的是3房2廳連私家游泳池, 一家人在這裡度假聚天倫樂很開心, 酒店保養得很干淨, 又沒有旅行團的那種嘈雜, 下次會再來!Genuine Hotels.com guest review
我们入住的时候拥有四个房间的别墅里面有私家泳池，小朋友玩得很爽，别墅挺新的，有厨房，可以自己做饭，有烤炉，微波炉，洗衣机，洗碗机，基本上家里有的东西他都有。也是岛上唯一拥有四房间的别墅。缺点是：离购物区中心区远，需要40分钟车程。酒店附近有家地道的泰国菜餐厅出品不错。Genuine Hotels.com guest review
"호텔은 뛰어나지만 주변 관광지와 접근성 떨어짐."
3베드룸 풀빌라에서 3박 지냈고요. 호텔의 시설, 서비스 모두 만족스러웠습니다. 하지만 빠통, 푸켓타운 등의 푸켓 주요 관광지에 나가려면 적어도 1500바트 이상을 교통비로 사용해야 한다는 것이 유일한 단점. -호텔에서 불러주는 택시를 타고 빠통을 나가는 데에 편도 가격만 990바트, 푸켓타운은 700바트입니다. 하지만 여기저기 다니지 않고 아이들이 있는 가족이 풀빌라에서 휴향을 즐긴다면 가격대비 이만한 곳이 없을 것 같네요. 호텔에서 24시간동안 무료로 빌려주는 자전거를 타고 3km 떨어진 라얀 비치까지 하이킹 해보세요. 푸켓 자연을 그대로 느낄 수 있는 강추 코스!Genuine Hotels.com guest review
我住三房bedroom. 整體非常滿意的villa, 地方大，設備齊全，每日都有人打掃泳池同房屋，所有員工都好nice, 我將會再次入住這間villa的。Genuine Hotels.com guest review
我住三房bedroom. 整體非常滿意的villa, 地方大，設備齊全，每日都有人打掃泳池同房屋，所有員工都好nice, 我將會再次入住這間villa的。Genuine Hotels.com guest review
Anläggningen håller högsta klass med mycket trevlig personal och perfekt service, har vi något negativt att tycka så är det priset på maten, gjorde att man hellre åkte till närliggande byar och åt där.Genuine Expedia guest review
시설로만 본다면 정말 최고...하지만 외곽에 있어 시설물 이용하는데 좀 불편..... 리노베이션으로 최신식 건물..정말 우리 집이었으면 좋겠다는 생각이 마구마구 들 정도...Genuine Hotels.com guest review
家族8名（大人6名子供2名）で3ベッドルームヴィラに宿泊しました。 ラグーナまでシャトルバス（行き先はキャナルヴィレッジのみ）のほかに、30分前までの予約でホテルのバンで部屋からラグーナ各施設に送迎してくれ、こちらがとても便利でした。 部屋・施設も新しく、手入れも行き届いています。ヴィラには冷蔵庫、調理施設・器具、洗濯機、ウォーターサーバー等備品が充実していますのでファミリーでの宿泊には最適。毎日掃除・ベッドメイキング・食器洗い等に来てくれます。ヴィラのプールは大きくは無いですが、子供を遊ばせるのには十分な広さでした。 レストラン（タイ＆イタリアン料理）も夕食で利用。ピザは美味。価格もラグーナエリアではリーズナブルな方かと思います。ただ、朝食は別途だと高めの料金設定。しかしながら小象が遊びに […] 来て子供を乗せてくれるサービスがあり子供達はとても喜んでいました。 日本人スタッフの方がスパ、ゴルフ等の予約を含め丁寧に対応して下さったので不自由なく過ごすことができました。 Read moreGenuine Expedia guest review
静かな環境に広いビラでゆっくりくつろげました。 延泊を別で申し込んでしまい、部屋を移らなくてはいけなくなってしまいましたが1部屋多い3ベッドルーム(2人しかいないのですが...)にアップグレードしていただきました。フロント近くの建物の最上階、屋上プールつきの部屋で感動。 次回はお金を払ってでもその部に泊まりたいと思いました。 対応していただいた日本人のスタッフの方も親切で、不測の事態にも一生懸命、丁寧に対応してくださいました。Genuine Expedia guest review
"Huge and comfortable"
Stayed in villa. Very nice but felt like any upscale new neighborhood more than a resort. Nice relaxing place with good food and drink. Good value for money if you eat outside the resort. Services including taxi are overpriced, but just go outside and you will find cheaper local services. It's really nice with the free buses inside the resort - it is […] huge with over 30 restaurants. Read moreGenuine Hotels.com guest review
去年、プーケットに訪れたときに滞在したアウトリガーセレニティリゾートが素晴らしかったので、アウトリガーの名を冠するこちらのホテルに。 部屋も素晴らしいメゾネットのようなロフトルームで、 トイレが３つもあるようなすごく広い部屋でした。 キッチンも広々と取ってあり、買い込んできた食材を自分たちで調理して 食べることができ、ゆったり滞在するにはもってこいです。 ですが、ラグーナリゾートエリア自体、ドコからも遠く、 空港にしろ、パトンビーチに向かうにしろ、往復で1200バーツ以上確実にかかってしまいます。 また、最寄りのコンビニというものがなく、ラグーナリゾートの近くのスーパー（ここはホテルの送迎で行ける）か、ラグーナリゾート内の売店エリアにて食べ物飲み物を手配しなければなりません。 しかもそれ […] らの売店は高い！ ※セブンイレブンでは35バーツだったシンハービールがそこでは50バーツから80バーツほどします。 なので、ホテルに向かう前に大量にビールや食べ物を買い込んだうえで、じっくり滞在するといいのではないでしょうか。 朝食は可もなく不可もなくですが、 朝食の時間帯に子ゾウが遊びに来るサービスがあるので、小さい子供の思い出作りに おすすめです。 ホテルのスタッフはとても気持ちがよく、ルームメイクのクオリティも素晴らしく、 ぜひまた訪れたいと思いました。 ※洪水の影響について プーケットはまったく洪水のこの字も無いので安心して訪れられますが、 洪水の影響で、スーパーマーケットに物資が行き渡っていないのか、かなり商品棚がスカスカでした。 ※東日本大震災の時の東京のスーパーのような感じ（11月4日時点） Read moreGenuine Expedia guest review
入住的是LOBBY游泳池附近的公寓房，很新，设施不错，服务也好。除了下面提到的两个地方，一切都很不错。 （1）半夜1点多开始，房间里面的火警警报很大分贝的开始鸣叫，打电话问了，回答是设备故障，持续半个小时以上，孩子醒了乱哭。 （2）后一天下午2点多很热的时候，停电，接近一个小时，空调没了，很热。 以上两个问题，酒店没有解释，没有官方道歉，没有赔偿。问道服务员，他们只能很无辜的说Sorry。Genuine Hotels.com guest review
Un hôtel superbe un peu excentre mais qui vaut le détourGenuine Hotels.com guest review
07/31/14 ibast Kuala Lumpur, Malaysia
This is a pretty good looking resort and the staff are very friendly and helpful. We had a few minor problems during our stay, but they were fixed without question, in an expedient manner, so that is a positive. The pool is architecturally nice, but suffers from having no skimming method. The staff do skim the pool in the morning, but by mid-morning the pool is full of floaties. Even below the service, it's pretty murky. It could benefit from some manual attention throughout the day. In the end, however, it is not this that strikes this resort off the list for me. For me it's the cost of the food and beverages. They are expensive, not only by SE Asian standards, by are expensive by western standards. Testimony to this is all of the restaurants are like a ghost town come dinner time, because most of the guest go elsewhere. Not only that, there is a passive resistance by the staff to allow you outside the resort. You can't get a metered taxi from the lobby. Instead they like you to use their own "local" taxi, which is about 4 times the price of a metered taxi. If you ask to be dropped off at the main gate (this resort is part of a larger complex owned by the same company) they will only drop you off about 5 minutes walk from the gate. It's then another 5 minutes walk to the local shops and restaurants, who also know they have a captive market. And even then you have to ask for exactly the right thing otherwise the lobby staff will pretend not to know what you are talking about. There are a couple of restaurants in the local town which will come and pick you up. The lobby staff will even book the pick-up for you, but once again you do have to be very specific and I think the staff have a financial arrangement with the restaurants. There is free wi-fi, but it is extremely slow. This exacerbates the above circumstance, because you can't do any research once you are there. So overall I couldn't in good faith recommend this resort to anyone.
"A nice place to stay with family"
07/29/14 Dacita Hong Kong, China
Our family of total 10 including 2 kids originally booked a 4 bedroom villa. However, it's under maintenance and the hotel offered us to stay in two 3 bedroom villas instead. The place is nice and relax. The staff were helpful and friendly.We had in room BBQ dining served by the Chef and it's good.
"Very comfortable, relaxed and accessible"
07/23/14 Ahsan S Sindh Province, Pakistan
We're not a big beach-going family, so the Outrigger Villas suited us a lot better than the other Laguna properties. They have a free hourly shuttle that'll take you to the nearby beach though. We had a two-bedroom suite that was in the hotel part of the property and it was beautiful. Modern design and facilities, incl an open-plan kitchen, duplex suite with a slightly recessed second-floor that was a lovely architectural touch, very large. The pool was an elevator ride and 1 min walk away. We rented a car for our stay, because we had lots of activities planned. Strongly advise you do the same, since the area can feel a little isolated. Outrigger Villas is comparable to a residential complex, with stand-alone rental homes, aside from the hotel we stayed in, so you have to make your own fun. I believe there is a Kids Club, etc., but we didn't explore much of the property. The WiFi was very reliable in the whole suite. There are plenty of mini-marts and a large Tesco nearby, along with several lovely local places to eat. We'll definitely come back. Fantastic value for money.
"A nice hotel, but too far away from everything"
07/20/14 R H Adelaide, Australia
We stayed in a private pool villa in July. The accommodation was lovely, the rooms were very spacious. The pool was a real treat and we used it every morning and every night. The villas were separate from reception, it is kind of like a mini suburb. The reception and breakfast was too far away from the villa to walk so every time we needed to go to breakfast or somewhere we had to call for a shuttle. Breakfast was wonderful, such a large array of options. The outdoor dining by the main pool was very nice. The service we received from staff was excellent! I cannot fault the staff or service in anyway. The hotel is great, but it feels like it is missing something, some sort of character. And the location of the hotel is good for seclusion, but it really is far away from everything adding at least an extra half an hour to any travel or sightseeing plans. The villas are also quite a distance from the beach (10-15mins in a shuttle). The hotel would be good for families wanting to spend time mostly together at the resort but not very good for sightseers. Everyday we hired a hotel driver to show us around Phuket. Our driver was Sandee, I cannot praise him enough. He was so informative, reliable and punctual. He tailored trips to suit the things we wanted to experience or see, as well as taking us to places he thought we might enjoy. He was the highlight of our trip. He organised a day trip for my Dad, brother and myself to James Bond Island-this was such a great trip. We had a lovely scenic drive and a boat all to ourselves, which meant we could take our time at all the locations and not have to rush off like all the other tour groups. Sandee even took us to a waterfall where we all went swimming, which was amazing. We really learnt a lot about Thailand and Thai customs from Sandee, he was a wonderful host and the best driver, if you stay at this hotel you have to request him. If it weren't for Sandee's service, I probably would have reviewed the hotel even lower. Thank you Sandee!!
"Wouldn't recommend to stay here - better resorts"
07/07/14 bwitched32 Hong Kong, China
To be frank the service lets this place down. Yes it is a bit isolated and you do need a car to drive around but what I didn't enjoy was: a) The anal security not letting the taxi come through the gate at midnight even after showing them my entry card. Then they left me at the front gate and I had to use my ph to call the reception on an international call. b) half the menu isn't available and I was tired of the lies from the restaurant - Oh we've run out of french fries or another night most of the desert menu wasn't available. c) Room service is written as 9am - 10pm, but upon ordering some cans of drink at 9:50pm being told sorry can't help you. There were numerous other issues. Its a shame as the quality of the villa is great but the managment lets it down so much so I wouldn't return her nor recommend it.
"Outrigger laguna resort and villas"
06/13/14 Trevormacca Adelaide
Well just back from Thailand.There were 5 off us and we had a 3 bedroom Villa,what a awesome Villa it was.It can actually sleep 8 people as there where 2 extra rooms that can have beds installed in them..We were amazed at the size of the place..it was hugh..it had 5 bathrooms and toilets and more than enough space to have a great holiday instead of that cramped feeling you get living with a lot of people..all the aircons were quiet.and worked beautifully..room sevice if you wanted it was great as with all the service from staff.but be patient as some have limited English.so the best thing to do is if you have any thing you need or ask for is contact the Duty Manager or Service Desk.The outside area is beautifully set out.with table and chairs..deck chairs around the pool.tables etc.We never went a day with us not using the pool after a hot day walking..shopping around..and its a big enough pool for everyone..They offer a free shuttle bus to take you around the laguna site..that has 8 resorts in it..great for trying out new restaurants..A great one is Lotus restaurant..right on the beach over looking the water..great food reasonably priced..and the shuttle will take you to a shopping centre in laguna and arrange a time to pick you up.if you want to buy some food for cooking at home ..which we did..We spent 11 days there and have a ball.Definetly will go back there..some time soon..
"Oups they did it again ,fantastic"
06/11/14 michelcool paris
Second stay in the last 6 months and again the stay was seamless ,great service,beautifully set rooms, we stay 2 family in the 3 bedrooms suite…great location and great attention to details. Great team which are happy to please you and very helpful at any time . We did enjoy the delicious cake send for my Birthday ,very yummy . Im sure we will be coming back again Thank you again
"Absolutely beautiful place with the most accommodating people!"
Highly recommend staying here, the rooms were amazing, facilities wonderful, food always to high standard and the staff were so nice and friendly nothing was too hard! The only issue was driving to do shopping or sight seeing at Patong or Phuket City as it's a bit far away so that's why I gave it a three for location!
"Very happy with our stay!"
06/10/14 James M Phuket, Thailand
Having read mixed reviews about Outrigger Laguna Resort & Villas prior to our arrival, I was a bit anxious about what we were going to experience. Our travelling group had 2 x 3 bedroom villas and 2 x 2 bedroom units over a 14 day period. The 3 bedroom villas were fantastic with plenty of space, good facilities and a private pool for each villa. My mum has dodgy kneed and doesn't negotiate stairs very well, and with all 3 bedrooms on the 2nd story, this initially presented a problem. Within half an hour of advising the Outrigger crew of this dilemma, they had relocated 2 beds to the spare room/office downstairs and the problem was solved. The private pool and outdoor areas were fantastic and we spent many an afternoon in and by the pool. Literally the only criticism any of us had with the accommodation was the quality of the TV and the reception during any sort of storm/rain. The screen would pixelate and was impossible to watch.....whilst we didn't go the Thailand to watch television, there were some time where we wanted to do so (e.g. watch some AFL, stay inside whilst raining). But that was it....the only criticism. The staff were incredibly friendly, so much so that our 4 y/o daughter refused to leave without saying goodbye to quite a few of them. They went our of their way to make her, and the rest of us, feel right at home. The Panache restaurant was good, but we found it a little "Western", both in menu and price, so we chose to eat out more often than not. That said, the Panache restaurant did host our wedding reception and the food was exceptional quality and the staff fantastic. The only con to staying in Laguna has nothing to to with the quality of the accommodation.....it's the location. If you're looking to go to Phuket and get away from the hustle and bustle of, like, Patong, this place is perfect! Whilst there's plenty of things to do in that area (e.g massages at Carnation in Chaba Village, Sunset Restaurant, Laguna Beach, etc) and there are free shuttles around Laguna, if you're looking to get into the touristy areas, like Patong or Phuket City, then Laguna is half an hour cab ride away. Most of our trip costs were in cab fares. With a travelling troupe of 25 in week 1 and 10 in week 2, the shared cab fares weren't much of a financial impact at all.....but if you're not travelling in a large group, I can see how it could become expensive. Maybe the Outrigger could consider running free shuttles to Patong; twice daily, for example. To summarise, we were exceptionally happy with the quality of our stay at Outrigger Laguna Resort & Villas. My initial fears about staying here were without warrant. The facilities were fantastic, the staff magnificent!
"Another Great Stay"
06/09/14 Krupom Melbourne, Australia
Just returned from Outrigger Laguna Phuket Resort & Villas and had another great stay. All the staff are fantastic and so friendly. Nothing is too much for them! Breakfast is still great and the club sandwich at lunch is really nice also. The rooms are still great, but overall will start to need some maintenance soon which the GM Marc said he is on top of. Great place to stay if you have a car or happy to use the Laguna Bus to get around.
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