wifi never worked in our master suite, beach wasnt pretty at all, not the way it shows on the pictures. Restaurant service was slow. room was very comfy and pretty, but beach wasnt pretty and service at the restaurant was too slow and not as friendly.Genuine Hotels.com guest review
Quite surprised the hotel did not offer Wifi in the rooms and the lobby connection was verrrry slow. Also, several of the restaurants required men to wear long pants which seemed rather ridiculous given the casual beach resort atmosphere......Genuine Hotels.com guest review
"Second time back"
For 15 yrs we have stayed at various resorts from Cancun to Tulum. This is our 2nd time to Dreams, both times booking 3+ rooms. What we like best is its casual luxury: everything upscale you might want, but casual enough for kids. Second best is size and layout: even at capacity it doesn’t feel crowded. The food and service are among the best we've […] had. The beach is clean and good for swimming though not pretty for walking (unused docks and buildings nearby). My one complaint: there were weddings Every Single Day. One night there were 3 at the same time around the pools (which all rooms face) and the dance music was SO LOUD no one in my family could sleep. The music was literally shaking our (Preferred Club) room. I complained to the VIP concierge, and was told that I was the only person to be bothered by the noise (bad customer service, though I am willing to forgive this mistreatment of a repeat guest because all my other dealings with staff have been great). The next day, we heard several people talking about the loud music the night before, so clearly I was not the "only one" upset. We intentionally selected a high-end resort that is not a "party place" and we feel very strongly that the entire hotel should not be subjected to booming rap music from a private event until 11pm. It really affected the quality of our vacation. If it weren't for this I would return to Dreams again in a heartbeat. It really is a beautiful, well-run resort. Read moreGenuine Hotels.com guest review
"Great Family geaway!"
The Hotel was beautiful, the overall service was great, all the restaurants had great food and great service, the swiming pools were very clean and well designed, also the beach front was very clean and inviting. The hotel had lots of amenities and activities. The price was well worth it. I recommend tipping the help for their attention and service […] for an extra, extra great service. We are really greatfull to all the staff for their genuine hospitality. Read moreGenuine Hotels.com guest review
"A perfect family vacation."
Amazing. Best kids club ever, great entertainment. We went to Dreams Rivera for 8 days and didn't even leave the resort - so much fun at the resort! Food was great. We would recommend in a heartbeat. Possibly one of the best all-inclusive we have been to and we have been to a lot!Genuine Hotels.com guest review
"HORRIBLE EXPERIENCE Should be called "Nightmares""
The staff and this hotel were the worst I've ever experienced. I never leave reviews, this is honestly a first for me. And there is a limit to the number of characters I'm allowed to type in this review so I actually don't have room to explain everything, but just for a small reflection of the service... The manager actually told me that since I booked […] through Expedia the hotel had already received my full payment for the stay, so if we left early to change hotels it would be no problem for them. Anyway the room wasn't what we reserved, it was dirty, there was literally no internet access in the room and when I called to let them know the wireless wasn't working in the room they said all of my devices were the reason (2 phones, an iPad and a laptop all of which worked before and after our stay there). We stayed w/ 2 other couples who were also unable to get Internet access and each had their own similar horrible service experiences. We went to the business center to check work related email and were told it was only for "Premium rooms" so we couldn't use their computers. The business center was empty, 4 computers sitting there unattended, AND our reservation was actually for a "premium room" but they didn't have what we reserved when we arrived, so it was really their fault that we weren't in a "premium room" (not that that should matter when the room is empty), but despite all of that we were told we couldn't check our email because my room key wasn't for a "premium. Read moreGenuine Expedia guest review
"Great family resort vacation"
Our second time at this resort in 3 years. Beautiful well maintained facilities. Food is remarkably good for an all inclusive ( improved since 2012). No trouble getting a palapa on the beach even during holiday week, although pool lounges filled up early. No reservation requirement for a la carte restaurants. Very kid friendly and safe environment. […] Staff, as well as front desk and concierge, are courteous and work hard to please. Highly recommend this resort for family vacation. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Joe: Thank you for taking the time to write and share your recent experience at Dreams Riviera Cancún. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Thank you, Dreams Riviera Cancun.
"Transportation was expensive"
Very nice place. Secluded, difficult to find transportation to nearest town.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear guest: Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. Regards your comments on the road we are really sorry for the inconveniences we are already working with the government due regulations they have for the protection of the mangrove and we have high expectation that this is going to be solve really soon. Best Rewards, Dreams Riviera Cancun
"Love this place 2nd time in a row"
Loved this resort caters to kids great food great staffGenuine Expedia guest review
"Good family vacation resort"
Overall, we enjoyed our stay...comfortable rooms, great view, nice service, excellent pools. Two improvement areas: (a) Food was average...can certainly improve especially in the World Cafe for Lunch/Dinner and need more Veggie options. The specialized restaurants were also average with smaller menus. The best was really the Pizza slices at the Pool-side […] grill, (b) The road from the highway (307) to the resort entranceway was horrible...it is next to a swampy area with tons of water overflow due to rains and ditches. Takes 10-12 mts to cross half mile or so with potential danger to smaller and lower cars. Something needs to be done here...i am amazed as I heard that this has been the case for a long time..there are couple of great resorts sharing this road including Dreams and Excellence Read moreGenuine Hotels.com guest review
"Above and beyond!"
I will sum it up - the best service out there. The staff is caring and devoted, to your best experience. They are fast and responsive and I have to say, the people who work there are the resort's biggest gem! Food was great, except for deserts, only good thing was the Nutella crepe. The room was clean and beautiful, and they thought of even the smallest […] things - think shoe polisher, q-tips, sewing kit, ect. We traveled with our 19 month old daughter, who was too young for their kids club, but we had babysitters for 2 of the nights, and the girls were amazing - Andrea and Olga. The pools were great, just the right size and temperature. Overall, I'm very happy with our stay, and would go back for sure! Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Gal Thank you for taking the time to write this wonderful review, it is a pleasure for us to receive this great comments since we can assure guests are having a pleasant stay at our resort and are receiving the service and attentions they deserve. Your commentaries are very important in order to know the details that we need to work on for growing up daily. Have a great holidays. Regards Dreams Riviera Cancun & Spa.
"Need to fix the entrance road or I won't recommend"
Great facility, compact, comfortable, clean, friendly, HOWEVER, if they don't fix the entrance road, I wouldn't recommend. If you have a medical emergency or need police assistance, there is no way for assistance to get to the hotel from the main highway quickly. We took an off-site excursion, and it took forever to get to the main highway because of […] the condition of the access road. There are dozens of great resorts right on the main road that are more easily accessible, so I would think the ownership of this facility would want to do something quickly. Pool swim-up bar was closed during our entire visit, so our grandchildren were disappointed. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear John Thank you for taking the time to write this wonderful review, it is a pleasure for us to receive this great comments since we can assure guests are having a pleasant stay at our resort and are receiving the service and attentions they deserve. Your commentaries are very important in order to know the details that we need to work on for growing up daily. Have a great holidays. Regarding your comments on the road we are really sorry for the inconveniences we are already working with the government due regulations they have for the protection of the mangrove and we have high expectation that this is going to be solve really soon Regards Dreams Riviera Cancun & Spa.
"nice hotel on the beach"
the check inn wasn't a vip check in they have a lot of problems in that department,they should have more profecional people on that departmentGenuine Expedia guest review
Just returned from a 4-day stay at Dreams Riviera. This was our best trip to Riviera Maya, and we have been to six different resorts in the area. We felt totally pampered, the staff was great, the facility was beautiful, and the food was great. This resort will be our favorite memory. GO, GO, GO if you can.Genuine Expedia guest review
overall a great experience, the staff was consistently excellent. Food was also very good.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear guest! Thank you for taking the time to write your comments For us it was a pleasure to have you in our lovely property We thank you for your patronage and we hope to receive you back at our lovely resort Regards Paulina Aguirre Social Media Coordinator & e-concierge
Great place! Went for wedding and had a wonderful time. Very clean. Good food. Lots of kids though.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Jacqui We thank you for taking the time to write your comments Thank you for your comments in regards to our service, food and cleanliness We thank you for your patronage and we hope to receive you back at our lovely resort Regards Paulina Aguirre Social Media Coordinator & e-concierge
"Not the Mexico I know"
Being half Hispanic and living on a border town in Texas, I guess I had different expectations for Maya Riveria. The food was ok at best. Very blan and flavorless. The only "good" food was at the restaurants that catered to a specific cuisine. I found it astonishing how difficult it was to find SEAFOOD at an ocean front resort. Also, I believe the alcohol […] was either watered down or not top shelf, possibly both. I am by no means an alcoholic but after 7 drinks I expected some sort of buzz. The only place I actually caught one was at the swim up bar with Danny (awesome bartender). I was disappointed that we had no liquor in our rooms (aside from 4 pony coronas in the mini fridge) and the only way to get a drink was to go out in the resort and visit any bar which meant u had to tip. Tip Tip Tip was the name of the game. Being all inclusive we still spend several hundreds of dollars over the week tipping everyone for everything. Any thing was that there were pools that were supposed to be adult only and that didn't happen. Kids all over the place. I love kids but not on my vacation. Next time I will definitely pick an adults only resort. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Elizabeth Greetings from sunny Puerto Morelos! First of all we wanted to thank you for taking the time to write your review, we are really sorry that we could not fulfill your expectations in food and beverage department. We are going to advise our chef in regards of the flavorless food as you mentioned. At our resort there is one restaurant that will always offer seafood option which is the Oceana, and that restaurant is open daily for lunch and every other day for dinner. In regards of alcoholic drinks you are always welcome to ask the bartender to add a little more alcohol to your drink. Allow me to remind to all the future guests that gratuity is included so if someone wants to give more it would be their choice Thank you again for taking the time to write your review, we appreciate your patronage. Regards! Social Media Coordinator
"Great hotel for families"
Food was great, better than expected in the restaurants, the buffet was average. I would recommend getting the swim out room definitely worth the extra $$.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Steve Greeting from Dreams Riviera Cancun Resort & Spa We would like to thank you for taking the time to write some lines regarding your impression in our lovely Resort Thank you very much for the recommendation as well for the future travelers regarding the plunge pools, it is definitely something that families and specially children enjoy a lot. In regards to the buffet let me assure you that we are going to pass your comments to the Executive Chef in order for him to make it more enjoyable for all likes We hope to see you soon in a near future back in our resort. Regards Social Media Coordinator Dreams Riviera Cancun Resort & Spa
"Great introduction to Mexico!"
Beautiful and comfortable hotel. Food was very good and staff was very friendly. Didn't get to take advantage of activities offered because of our kids but they loved the pool outside our room. Beautiful pools and beaches. Our only issue was that our room wasn't consistently restocked with pool towels, coffee, etc., but staff was very eager to please […] when asked. They even decorated our room & brought a cake for her bday. I definitely recommend it! Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear traveler Regards from sunny Dreams Riviera Cancun It is a pleasure to read that your children enjoyed very much the plunge pool and that the hotel in general fulfilled your expectation, in regards to the stock of the rooms I have sent the information to our department involved in order for them to take immediately measurements and review that all rooms are stock properly Regards Dreams Riviera Cancun Resort & Spa
Beautiful resort, right on the beach with so many activities on or near the resort. 3 pools to relax in & gorgeous beach with blue waterGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Kasey Thank you from Dreams Riviera Cancun Resort & Spa Your kind words help all the staff working here to feel very proud and motivated to work here Thank you again for your patronage and we hope to see you back soon Regards! Dreams Riviera Cancun Resort & Spa
"Pretty okay, but there are better choices"
Not bad, but having been in the riviera maya twice in the last 3 months, I know there are better options. The hotel I stayed in in April blew the doors off Dreams... Not even close, for roughly the same price. Dreams biggest plus Is the bar and wait staff. They were extremely friendly and went way above and beyond. The front desk and management however, […] were so-so (slow to respond, not very helpful or flexible). In contrast, during my last stay I felt like the POTUS everywhere I went. They were extremely flexible and willing to do whatever they could to accommodate any request. With regard to food, the specialty restaurants are outstanding. I mean, really, really outstanding. However, the buffet and other options are marginally okay. I found myself eating the same 2-3 items everyday for breakfast and lunch because they were the only things somewhat palatable. The beach is beautiful, the rooms as well, and the cleaning staff do a great job. Again, this hotel is not a bad choice, but I have to think there are several that are at least as good and most likely better. Bottom line: other hotels will do whatever it takes to satisfy each and every guest. Dreams however, came off as thinking they were the best around and didn't really try hard enough... At least for this guest. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Mr Craig Thank you for taking the time and the effort to contact and advise us about your recent stay in our Resort. We were troubling to hear that you were not pleased with your experience. It is our endeavor to consistently strive to maintain the highest levels of quality and service upon which we have built our fine, renowned reputation, So that is why we are troubled to hear that you could not feel that in all our personal´s service We hope you can give us the opportunity to host you again in the near future and that we can provide you with the real dreamy experience that we offer.
"Fantastic Family Resort!"
I just got back from a week at the Dreams Riviera Maya Cancun Resort and Spa. I went with my siblings and their families. After reading some of the reviews on Trip Advisor about the service and food quality, I almost backed out of the trip and I am so glad that I didnt!! I realize that no one will agree on everything, but it is hard to not be happy […] at this resort!! I travel every week for work and stay in the top hotels across the country. I am very picky about cleanliness and food quality. The rooms were gorgeous and the maid staff had them sparkling clean every day! The beach and pools were beautiful. In fact, I was just in Hawaii at the Waldorf for 14 days and I think the water here was prettier! The bar service and food quality was outstanding...Especially Eric and Fernando out at the Baracudo bar. There were alot of complaints about room service taking a long time on this website, but it never took over 40 minutes at the busiest times and this is completely normal. They would bring anything you wanted, even a bottle of wine to sip on the balcony with an appetizer before going out to dinner. I would recommend this hotel to anyone! Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Mary, Greetings from sunny Dreams Riviera Cancun Thank you for taking the time and the effort to write about your recent stay in Dreams Riviera Cancun. We really appreciate your comments and kind words. You can be certain that we will inform our staff at Barracuda Bar and Room Service that you notice their great service and we are sure that they will be delighted. As client of the Dreams Riviera Cancun, we value your patronage and we would be really honor to receive you again in a near future!
"CANCUN VACATION..ALL INCLUSIVE"
ROOMS ARE NOT THE CLEANESS BUT PRETTY CLEANGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Sam! Thank you for taking the time and the effort to write about your recent stay in our property. Regarding the cleanliness of the rooms we are deeply sorry that you did not receive the high quality service you deserve from our staff so we have sent your review to the respective department manager so that he make sure that their staff is working as they should. We highly appreciate your comments and are hoping to have you back soon Kind regards from sunny Puerto Morelos
The hotel itself is nice. The pool areas are clean and entertaining. The beach is sandy and well maintained. The staff is great. The food is well above average. It is not a late night party spot, but it is a fun environment. The ocean view suite is great. I recommend booking in the preffered club. It has an extra lounge and bar, a better check in and […] check out experience, and some higher end alcohol choices including crown and jack. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Jesse Thank you for taking the time to write your review and recommend our preferred lounge and room category, we are sure it will help all the future travelers to take their decision Hope to see you again in a near future Regards Social Media Coordinator
"Great all inclusive if food isn't a priority."
Had a wonderful time, the staff was super friendly. Tons of things to do and superb layout.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Cam Thank you for taking the time to write your review! It was a pleasure to read your lines, rest assure that we are going to share your comments with our dedicated staff Hope to see you again in a near future Regards Social Media Coordinator
"More like 2 star, think waterpark meets ponderosa"
This place is very overrated. Breakfast and lunch I would compare to a mediocre college cafeteria. They call it the world cafe. There is no variety day to day. If you end up eating dinner there you can expect to see the same items from lunch. The best meals we had were the french for dinner and the oceana by the beach (fish tacos). Overall the service […] was just lacking. From the bartenders, the waitstaff, room service, front desk. All I would give two stars. They were borderline disgruntled. If you are looking to go somewhere without kids this is not the place for you. The kids overrun the pools. The spa is very nice. Nice facilities and good service. Prices were on the high end though. The location is far from everything and taxis are very expensive if you want to go to town or golfing or fishing. Seriously approaching or over three figures round trip. To sum it up this is a place for a family with children that only requires mediocre service and dining options and dont want to leave the property. Read moreGenuine Expedia guest review
"Great hotel but can we party by the sea?"
I gave all the categories a 5 for good reason, it's a great hotel, but I'll use this space to talk about the cons. The beach bar, the pools, the pool bars, all close at 6pm. At 6 pm the place goes to bed, except for the main lobby bar, which is fine, but can't see the ocean or feel the breeze. There is also a "club" that stays open, but it's loud, […] smokey, and obnoxious like a club should be. Why does your beach bar close at 6pm? Also, after 11pm, everywhere closes for food, so if you want food, you have to go back to your room and order room service, which has a minimum of 1 hour to get food. I found it very annoying I couldn't have some snacks w/ my drinks in the lobby bar. Again, why do you close everything? It forces way too many people into a confined lobby bar. Why!?!?!? Otherwise, the hotel is pristine. The staff is amazing, the hotel was clean, every bathroom was top notch, cleaned probably every 10 minutes. Food was tasty, drinks were great and easily available. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Matt Greeting from Dreams Riviera Cancun Resort & Spa Thank you for taking the time to write a positive feedback, we are sending this information to the head management. Than you also for your recommendation and for your review about all the areas Hope to see you soon back in our property Dreams Riviera Cancun Resort & Spa
"Best All-Inclusive Stay!"
Beautiful hotel, incredible service. Food was amazing across all (most) of the restaurants. Pools are slightly on the small side (as comparison, the pool at Dreams Punta Cana is the best we have seen). We would definitely go back.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Ajefme! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort, you are indeed very thoughtful. Your nice comments encourage all of us to work with passion every day We've already sent your kind review to the respective managers so that they know that you have recognized their efforts. We appreciate your patronage Paulina Aguirre Dreams Riviera Cancun Resort & Spa
First visit, this was our honeymoon trip, it truly was amazing from the staff, to the room. Food was awesome unlimited all you can eat. The staff was very friendly and always helpful.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear traveler! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort Congratulations for your honeymoon and thank you very much for your dedicated review Rest assured that we will share your note with our dedicated staff We are really looking forward to have you back soon at our lovely resort. Warm regards Paulina Aguirre Dreams Riviera Cancun Resort & Spa
"Awesome All Inclusive Getaway"
Really enjoyed our trip. We had a preferred club OV room on the second level. Only complaint with the room was that our ocean "view" was pretty limited due to us being on the second floor and in one of the more set-back buildings. If we were on the 3rd-5th floors this wouldn't have been an issue. The food was outstanding, by far the best i've ever had […] at any all-inclusive, including 5 star resorts. The service was phenomenal. Easy 15 minute cab ride from the airport. Would absolutely come back and look forward to it. The only word of caution: do NOT fall for the AV Vacation Club pitch where they offer you free nights or spa credits. They said it was only 90 minutes, turned out to be closer to 2 hours and the sales pitch was VERY high-pressure. Read moreGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thank you very much for taking the time to write your review It is awesome to read hat you enjoyed your stayed and the food Regards! Dreams Riviera Cancun Resort & Spa
"Excellent hotel,don't waste money on WiFi"
We just came back from a one week stay at the Dreams Riviera Cancun,and we had a great time. The check in process was a little slow,but the glass of champagne made it a lot more enjoyable.The hotel grounds are beautifully maintained,very nice and clean. Our room was ocean view on the forth floor,it was nice and clean. There was never a shortage of towels […] by the pool,which seemed to be a problem with other resorts we stayed in.The staff will put a folded towel by each chair at the pool which I felt to be very nice thing. The resturants were great,especially the French it's food and quality of service was top notch,we actually went back twice to eat there so we can try more of their amazing food.The Asian resturant was our least favorite, the food was ok,but the place was too loud for our taste. The night entertainment was great, different programs,multiple artists,over all there was something for everyone. The only thing we didn't like was the WiFi service,I had to answer some emails and make some phone calls while we were there, and it was almost impossible to do..the service was extremely slow the emails will take an hour to open which was really frustrating after we were charged a good amount of money to use that service. Bottom line great stay,very nice hotel but don't waste your money on WiFi. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Traveler! Dear Ginny! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort! It´s a awesome to read that your enjoy everything from the rooms, the view, the restaurants and night entertainment. In regards of wifi allow me to mention that we are becoming unlimited connectivity really soon which will help and improve the service provides Looking forward to have you back soon we send you warm regards! Paulina Aguirre Dreams Riviera Cancun Resort & Spa
Service staff friendly and mostly helpful.Sometimes the entertainment staff were abrupt to kids.Overall, staff were excellent. Resort lobby, ambiance and pools were beautiful. Food and drinks were of excellent quality; the only suggestion is sometimes you asked for something and got something different without an explanation. Theme and entertainment […] nights were great. Room service was awesome. All inclusive definitely worth the value!!!! Pool chairs were difficult to find and you had to be up by 5/6 am to get one!/Palapas by beach impossible to get. This was very disappointing and seemed unfair. Disappointed in kids club.Video game room for pre-teens would be beneficial-not everyone can handle sun all the time. Upon arrival and leaving, staff did not direct me well and I was alone with 3 children. Best Day travel made me wait 45 minutes after going there twice; and was told they lost my records. Read moreGenuine Expedia guest review
"Great Resort for Families"
This resort is more upscale than your standard All Inclusive resort as represented by the quality of the food and drinks provided. Resort itself and rooms are very clean and the Service is impeccable across the board. The food is very good for an All-Inclusive, especially the Ceviche Bar that they set up at the pool. The pool and beach are nice, but […] being a very busy resort during Spring Break; one must get up very early(5am) in order to get chairs by the pool(especially the Infinity pool). The resort layout is easy to navigate and get around. This resort is ideal for families as I traveled with 4 children ages 7,9,13 and 13. Read moreGenuine Expedia guest review
"You should read before you go"
I have rated this hotel as 3 because as long as I had positive experiences during our vacation there; such as really good food, quality drinks at the bar, clean property, it was offset by several very disappointing factors; limited to extreme number of chairs at the pool( people have to get to them really early in the morning to reserve one or several, […] otherwise around 9-10 it will none available) the second disappointing factor was a sound proof of the rooms you can literally hear what is going on in adjacent rooms up and the sideways, as well as the corridor and thirdly, but it was a vacation spoiler the fact that at the kids club they are giving away a pager for the parents to be contacted in case of something need to be resolved with a child, but when they tell you that if you loose the pager you will pay a $160, but the pager is water proof, do not trust them you will sign a paper( copy of witch they will not give you) it says that the pagers are actually not water proof, the fact I have learned the hard way and although I have returned the pager they totally denied the fact that they misinform their guest in that regard. Read moreGenuine Expedia guest review
"Great all around family resort."
Just want to start off by saying I am not one to leave reviews but, I must say this is a must I have been to many places and me my wife and my 1 year old just got back from a week of fun in the sun. If you are like me you are reading reviews every day to see what people are saying about the hotel you want stay at, well all in all this is a great hotel […] that caters to children great beach, great kids club and pool . There was a couple of things that where a little off but nothing to wright about. Book this hotel especially if you have kids food great , pool great (heated) , beach great clean , nice grounds, and safe , also 20 min from the airport. Staff didn't know what to do to please you everything you wanted they would say no problem it's my pleasure. Go and enjoy Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear ANthony Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort, you are indeed very thoughtful. It is a pleasure to read that you and your lovely family enjoyed our resort very much and we would love to have you back very soon Rest assured that we will share your note with our dedicated staff for them to know that you have recognized their efforts Looking forward to receive you in your home away from home! Paulina Aguirre Social Media Coordinator Dreams Riviera Cancun Resort & Spa
"Great hotel for adults and children"
It was the finest all inclusive. the kids activities were great but not overwhelming for the adults without children. the hotel decor in the lobby, restaurants, rooms and pool area were just beautiful. the restaurant staff was wonderful. everyone was friendly. the transfer from and to airport went so smooth.Genuine Expedia guest review
"Great family hotel, lived up to beautiful web pics"
The hotel, beach, and pools lived up to the pictures. Pool was well heated and comfortable in February. Nice amount of activities and shows for family entertainment. Ping pong in wading pool, pool volleyball & basketball, beach volleyball. Clean, well maintained beach. Restaurants and hotel staff were friendly and provided great service. Great hotel […] for families with children. Read moreGenuine Expedia guest review
"Absolutely Fabulous !!"
Absolutely Fabulous !! 3rd trip this resort in Riviera Maya Puerto Morelos and my expectations were exceeded each time. For an all inclusive it is top notch.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive We are really happy reading good experiences in our property, Thanks for your preferences and time expended with us.
This hotel is very comfortable for my family. If I get a chance, I want to go this hotel again!Genuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for choosing our property during your holidays, have a great week.
"Couldn't ask for better service!"
What a great hotel, rooms are very nice, and staff is super attentive. One morning at breakfast, my daughter wanted blackberry jam for her toast and they only have a few other flavors to choose from. The next day, our waiter from the morning before came over with a few blackberry jams that he had gone to room service to bring back to us. It was so nice […] and I can't believe he had remembered us with how many people come in and out of those resorts. It totally made all of our day just with such a small detail! Waitstaff around the pool is super attentive and friendly. I love the Dreams staff as we have been to three different properties already! One comment I would make since we stayed during a 3 day rainy period, they should have more cards, games and activities set aside to attract different age groups. We had to buy a cheap deck of cards for $10 in the gift shop, and rent a movie. Would have been nice to have some activities to look forward to. But all in all, was a beautiful time and I expect to be back there again next year as well! Read moreGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for choosing our property, your comments are very important in order to work on with all our departments looking your satisfaction, Have a great day!
Too far from everything. A lot of staff did not speak English. Very expensive to get anywhere...+50 one way per person. Tons of kidsGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Your commentaries are very important, we remind you contact our concierge desk if you have some question by telephone or directly, they could assist you 24 hours if you require something; We remind you we are located in the middle of way between Cancun and Playa del Carmen and can provide you a lot of activities in our property. Have a great week.
"Would stay here again!!!"
The staff we're phenominal. Housekeeping service was sporatic, some days they replaced coffee and items that are supplied, other days they didn't. We used the room Jacuzzi tub one evening and noticed that they didn't clean it for three days. Restaurants and food was great. Overall layout of hotel and facilities including entertainment was top notch. […] The hotel uses Best Day services on site for tours. Would never use them again!!! We advised them that we we're going to book two tours and use the discount offered in their brochure. Three times the repreresentative tryed to bill us regular rate until I threatened to go and retrieve the brochure they initially gave us from my room. Only then did they give us the discount. They we're not informative and pushy. Would book any excursions outside of the hotel if we returned. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive We apologies if you have experienced something incorrect during your stay; we remind you is very important to know your comments in hotel or during our services in order to repair immediately or following your requirements on time; we remind that the property has the own tour desk not named or assigned for another travel agency like you mentioned, we recommend you contact our concierge desk during your next visit and they will be informing you 24 hours about if you have some question. Thanks for your visit.
"Friends and Fun - Wedding"
I stayed at this resort because I was attending a wedding at the same resort. My general day to day experience was exceptional. The room was comfortable. The restaurants and bars were clean and decorated well. Food was pretty good and staff was wonderful (in all aspects). Pools and lawn chairs offered a great view in a relaxing environment. I thought […] the food at the wedding could have been better. I wasn't pleased. I also thought the staff hurried you while you were eating (perhaps it was because there were many courses?). Myself and others seated at my table had to tell the servers multiple times that we were still eating. The bartender at the event was exceptional and made sure fun was had by all. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Your commentaries are very important after all events, that is helping us to work on with our wedding planners about details in it; We remind all menus have been approved for our brides in advance; thanks for express your experience about our service.
"Great Family Resort"
Hotel rooms, pool area and beach are top quality. More privacy in room bath and toilet is needed. Main dining room doesn't have much quality selection and not enough vegetables. Also chairs and floor are quite dirty ... maybe due to the high season. Entertainment is really great with shows every night. Outdoors pool dining is nice when it's not raining […] or when it's not too windy. Great kids program around the clock ... our 8 and 5 year olds were really happy with the kids activities. All in all a very good vacation in a beautiful resort ... food and dining room clenliness could have been a bit better, but nothing to spoil a great vacation. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for your commentaries are very important in order to be better each day, have a great week and see you soon.
"great hotel for a family"
excellent foods and drinks, great kids program like camping at the beach (my kid loved it!) many different free activities all day long nice room with outdoor jacuzzi we will definitely go back!!Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive We are going to be so excited for having new repetitive clients in our property, don’t hesitate for contacting us any time and book in advance. Have a great week.
"great family hotel"
it is very kids friendly place. there are lots of activities offered for kids. food was ok.. always long wait and Hibachi(only two grill tables) is impossible unless you have to wait 30 min in the line for reservation. place is clean... we had three power outages and no water for awhile during our stay though.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Your comments are very important in order to have a better service every day, thanks for taking time informing us your experience. Have a great day!
"horrible for couples"
My wife went there as "one last trip before the baby comes" - it was awful - it was so loud with kids running down the halls, loud music in the AM from the hotel restaurants and the horrible beach - seaweed all over - you couldn't step 2 feet without having some wrapped around your leg...I would never go backGenuine Expedia guest review
"Great hotel, very relaxing"
My husband and I travel to Mexico a few times a year. This was our first time in Puerto Morelos but our 4th time to a Dreams Resort. We loved the resort and upgraded our room when we got there to a 5th level room with the "club" benefits and the hot tub on the balcony. The room was beautiful as were the views. I don't think the club benefits are truly […] worth the money unless you want to do a lot of work while you're there. We didn't even use the club room although we're trying to get away from email and work. We had breakfast at the buffet and got great latte's at the Cafe Coco which are all not part of the club upgrade. It does come with wifi but I couldn't ever get it to work (which in the long run made it a more relaxing vacation). We spend our days on the beach and the service on the beach was fantastic. We do always tip so that may have helped. They did give us top shelf liquor when we asked... never took too long to bring you drinks on the beach even though they are trudging through sand. There were a LOT of small children, many babies and toddlers. It may have been the time of year (1st week of December). The entertainment seemed tuned more towards young families with children but it was also nice not to be asked all the time if we wanted to do water aerobics or stretching, etc. Short walk to the beach from rooms. Fun, clean and well kept resort with some fun bands in the evenings and good food. The room service is awesome, loved everything we ordered. Read moreGenuine Expedia guest review
"Great hotel for family"
Great for families. Nice warm pool and great shows. Food is a cut above.Genuine Expedia guest review
"A Big Yes"
Spent 5 nights for a wedding party. Very impressive resort. Service at all levels was terrific. Loved the outdoor restaurants. The evening meals were enjoyable, but don't get too worked up at the food. While the presentaions were near picture perfect, the flavors just were not there. Even at the Mexican restaurant, seemed lacking. Take the bike ride […] to Porto Morales, fun. They have free to use kayaks, windsurfer and even a Hobie Cat sailboat. And always order the room service at 2 in the morning...because you can. Read moreGenuine Expedia guest review
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