"Riviera maya trip!"
We were there for a friends wedding and stayed for 3days at a preferred club room with the best ocean view available.Genuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Amir, Greetings from Dreams Riviera Cancun! Thank you very much for your review and for your nice remarks regarding our staff assistance, facilities and overall services. Nothing makes us happier than to learn that the service provided was surpassing expectations and our guests receive the quality service they deserve. We will be honored and look forward to welcome you back and keep adding memories to your travel experiences. Kind regards, Karla Ortiz eConcierge-Social Media Coordinator Dreams Riviera Cancun Resort & Spa
"Great hotel by the beach"
Great. Good food, friendly service, clean facilities. I enjoyed the all inclusive meals and drinks. I have been to this hotel twice and wouldn't not go anywhere else if I'm looking to head to Cancun.Genuine Expedia guest review
We spent 9 days at Dreams Rivera Hotel in late August - September. The staff is very friendly, hotel is very clean and the food excellent. The entertainment team works extremely hard. My kids didn't go to kids club, but I heard from other parents that it was pretty good. I would definitely come back to this hotel or other Dreams hotel. I really liked […] when at about 2 pm all chefs from the restaurants came out to the pool area with samples of the dishes and offer to people. It was very impressive! Read moreGenuine Expedia guest review
My fiance and I had an amazing stay here at dreams. Loved the hotel,staff,rooms,food, and everything about this hotel.Genuine Expedia guest review
"best hotel in cancun"
I really enjoyed my stay in this hotel, everything was greatGenuine Hotels.com guest review
wifi never worked in our master suite, beach wasnt pretty at all, not the way it shows on the pictures. Restaurant service was slow. room was very comfy and pretty, but beach wasnt pretty and service at the restaurant was too slow and not as friendly.Genuine Hotels.com guest review
"One of The nicest. Excellent service"
Service service and more service. The employees will pamper you as if you're the only customer. Everything was great. The food is excellent and the selection is great as well. I have visited most of the all inclusive hotels in the riviera maya and this hotel is on the top of my list of recommendation. The only negative point is the low water pressure […] in the shower. Read moreGenuine Expedia guest review
"Friendliest staff ever!"
This resort had the best staff everywhere you went . Very family oriented and lots fir kids to do. Only con was the beach. While the resort had it very clean, nice, with lots of activities, there was still a lot of plant life that was continuously floating up on the beach.Genuine Expedia guest review
"Great food & facilities; beach needs more cleanup"
We spent 8 days at the Dreams - this was our fourth time - and the overall experience was great. However, this time we did notice that the beach was a little dirtier than in previous years. We took a few plastic bags and papers from the water and reported the issue. Would be better if the staff could clean it more often.Genuine Expedia guest review
"Small Resort but Relaxing"
There are ALOT of bugs here that will eat you alive, so don't forget the bug spray. The lobby is all opened I am guessing it's like that year round, so the bugs are on the prowl there. I went there in July, it's really hot and humid. Very uncomfortable in the lobby being that there is no AC. The staff there is super friendly though, the ones on my floor […] even addressed me by name when they saw me walk out of the room. They call to check up if you ordered room service to see if everything is okay. The maid made sure our rooms were clean and even came back to turn down everything for the evening (refreshen the room and pull the curtains and stuff). Read moreGenuine Expedia guest review
"Nice all-inclusive but not a great value"
This was our 4th visit to a Dreams hotel; the other 3 visits were to Dreams Cancun which is now closed. Compared to the other hotel, we found the food quality and service to be inferior here. However, the beach is nice (although lots of seaweed there) and the pool is great but gets too crowded. Also, the room descriptions are somewhat deceptive. We […] had booked a premier deluxe ocean view room at a pretty hefty price. When we got there, we found out that the room was far away from the beach and you could barely see the ocean from one side - completely not worth it and very disappointing. We ended up paying more to get upgraded to a beach front room which was very nice. However, at nearly $700 per night I believe there are much better values to be had in Cancun. Read moreGenuine Expedia guest review
Our vacation was fun and relaxing. The staff is extremely helpful. Great facility and clean rooms!Genuine Expedia guest review
we just had our wedding at this resort, and it was amazing! the wedding coordinator Claudia Solis made our wedding perfect, it was better than i imagined! all of the staff were friendly and welcoming, even all of the guests were friendly! the food was amazing and they were able to accommodate my food allergies (gluten free) they even made my wedding […] cake gluten free! the day of the wedding the air conditioning in our room wouldnt cool down past 79 degrees, but the staff came right away to fix it no problem. We are already planning our next trip to Dreams! Read moreGenuine Expedia guest review
"Great Stay! If You Want to Use the Spa, Have Cash"
Overall, the experience was incredible. The room was clean and spacious. The bar was well stocked. The pools were well kept. The service is excellent. Overall, the vacation was great except for the space experience. For some reason the cc machine wasn't working the day we went. It was our year anniversary and we wanted to get his/her massages. The trouble […] with the cc machine not working is that they tried to bill our room, but, for some reason, there was no credit card on file, which was interesting because they took an imprint of my card at check-in. I was really annoyed as they expected me, a honeymooner, to walk the ten minutes to my room to get my cc and walk it back over to the front desk, another ten minutes, and then to walk back over to the spa. Who has time for that on vacation!?!? Bottom line, whether this is a one time event or a regular thing, just keep cash on you if you go to the spa to avoid having to walk all over the place. THAT IS MY ONLY COMPLAINT. The place is gorgeous and you will be well-satisfied if you decide to go. Just call the spa before your appointment to see what the status of the credit card machine is Read moreGenuine Expedia guest review
Quite surprised the hotel did not offer Wifi in the rooms and the lobby connection was verrrry slow. Also, several of the restaurants required men to wear long pants which seemed rather ridiculous given the casual beach resort atmosphere......Genuine Hotels.com guest review
"Amazing accomidations staff was amazing"
My room was amazing the staff was through and so fast especially with my room requests. Extra minibar items in less than 10 mins. Dinners and food was so tasty.Genuine Expedia guest review
Not bad or excellent; just OK. Good food, friendly staff, pretty beach, small rooms, no privacy in the bathroom, mosquitos everywhere!!Genuine Expedia guest review
"Nice staff but needs improvements"
communication with staff not easy. AC wasn't working for 4 nights and they kept saying it was working. Possible cruise passengers being dropped to use facilities. tons of little kidsGenuine Expedia guest review
"Small resort but fantastic service"
It's all about the service here. We loved that you still got table service at an all inclusive. We stayed while the World Cup was on and they had a purpose built stadium covering ever game on huge screens. The beach was quiet and clean but the staff made the holiday - particularly Alfredo at the beach bar. Fantastic place for kids and adultsGenuine Expedia guest review
"Nice Hotel, but careful what you pay for"
The big complaint that I would have is the description of room accommodations. We paid for a room that was described on our booking as "Premium Deluxe Garden View (King)." It was definitely not a 'Premium Deluxe Garden View".... our room overlooked the back alley that all the buses & service trucks used. There were some older buildings possibly used […] as apartments for the locals that had some greenery around it, but that wasn't what I would call a Deluxe Garden View... I even paid more to have that view!! Definitely a "0" rating in that category! Read moreGenuine Expedia guest review
"Second time back"
For 15 yrs we have stayed at various resorts from Cancun to Tulum. This is our 2nd time to Dreams, both times booking 3+ rooms. What we like best is its casual luxury: everything upscale you might want, but casual enough for kids. Second best is size and layout: even at capacity it doesn’t feel crowded. The food and service are among the best we've […] had. The beach is clean and good for swimming though not pretty for walking (unused docks and buildings nearby). My one complaint: there were weddings Every Single Day. One night there were 3 at the same time around the pools (which all rooms face) and the dance music was SO LOUD no one in my family could sleep. The music was literally shaking our (Preferred Club) room. I complained to the VIP concierge, and was told that I was the only person to be bothered by the noise (bad customer service, though I am willing to forgive this mistreatment of a repeat guest because all my other dealings with staff have been great). The next day, we heard several people talking about the loud music the night before, so clearly I was not the "only one" upset. We intentionally selected a high-end resort that is not a "party place" and we feel very strongly that the entire hotel should not be subjected to booming rap music from a private event until 11pm. It really affected the quality of our vacation. If it weren't for this I would return to Dreams again in a heartbeat. It really is a beautiful, well-run resort. Read moreGenuine Hotels.com guest review
"Great Family geaway!"
The Hotel was beautiful, the overall service was great, all the restaurants had great food and great service, the swiming pools were very clean and well designed, also the beach front was very clean and inviting. The hotel had lots of amenities and activities. The price was well worth it. I recommend tipping the help for their attention and service […] for an extra, extra great service. We are really greatfull to all the staff for their genuine hospitality. Read moreGenuine Hotels.com guest review
"A perfect family vacation."
Amazing. Best kids club ever, great entertainment. We went to Dreams Rivera for 8 days and didn't even leave the resort - so much fun at the resort! Food was great. We would recommend in a heartbeat. Possibly one of the best all-inclusive we have been to and we have been to a lot!Genuine Hotels.com guest review
"HORRIBLE EXPERIENCE Should be called "Nightmares""
The staff and this hotel were the worst I've ever experienced. I never leave reviews, this is honestly a first for me. And there is a limit to the number of characters I'm allowed to type in this review so I actually don't have room to explain everything, but just for a small reflection of the service... The manager actually told me that since I booked […] through Expedia the hotel had already received my full payment for the stay, so if we left early to change hotels it would be no problem for them. Anyway the room wasn't what we reserved, it was dirty, there was literally no internet access in the room and when I called to let them know the wireless wasn't working in the room they said all of my devices were the reason (2 phones, an iPad and a laptop all of which worked before and after our stay there). We stayed w/ 2 other couples who were also unable to get Internet access and each had their own similar horrible service experiences. We went to the business center to check work related email and were told it was only for "Premium rooms" so we couldn't use their computers. The business center was empty, 4 computers sitting there unattended, AND our reservation was actually for a "premium room" but they didn't have what we reserved when we arrived, so it was really their fault that we weren't in a "premium room" (not that that should matter when the room is empty), but despite all of that we were told we couldn't check our email because my room key wasn't for a "premium. Read moreGenuine Expedia guest review
"Great family resort vacation"
Our second time at this resort in 3 years. Beautiful well maintained facilities. Food is remarkably good for an all inclusive ( improved since 2012). No trouble getting a palapa on the beach even during holiday week, although pool lounges filled up early. No reservation requirement for a la carte restaurants. Very kid friendly and safe environment. […] Staff, as well as front desk and concierge, are courteous and work hard to please. Highly recommend this resort for family vacation. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Joe: Thank you for taking the time to write and share your recent experience at Dreams Riviera Cancún. We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Thank you, Dreams Riviera Cancun.
"Transportation was expensive"
Very nice place. Secluded, difficult to find transportation to nearest town.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear guest: Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. Regards your comments on the road we are really sorry for the inconveniences we are already working with the government due regulations they have for the protection of the mangrove and we have high expectation that this is going to be solve really soon. Best Rewards, Dreams Riviera Cancun
"Love this place 2nd time in a row"
Loved this resort caters to kids great food great staffGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Anthony: We appreciate you have taken the time to write a review about your stay with us. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience. Rewards, Dreams Riviera Cancun
"Good family vacation resort"
Overall, we enjoyed our stay...comfortable rooms, great view, nice service, excellent pools. Two improvement areas: (a) Food was average...can certainly improve especially in the World Cafe for Lunch/Dinner and need more Veggie options. The specialized restaurants were also average with smaller menus. The best was really the Pizza slices at the Pool-side […] grill, (b) The road from the highway (307) to the resort entranceway was horrible...it is next to a swampy area with tons of water overflow due to rains and ditches. Takes 10-12 mts to cross half mile or so with potential danger to smaller and lower cars. Something needs to be done here...i am amazed as I heard that this has been the case for a long time..there are couple of great resorts sharing this road including Dreams and Excellence Read moreGenuine Hotels.com guest review
"Above and beyond!"
I will sum it up - the best service out there. The staff is caring and devoted, to your best experience. They are fast and responsive and I have to say, the people who work there are the resort's biggest gem! Food was great, except for deserts, only good thing was the Nutella crepe. The room was clean and beautiful, and they thought of even the smallest […] things - think shoe polisher, q-tips, sewing kit, ect. We traveled with our 19 month old daughter, who was too young for their kids club, but we had babysitters for 2 of the nights, and the girls were amazing - Andrea and Olga. The pools were great, just the right size and temperature. Overall, I'm very happy with our stay, and would go back for sure! Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Gal Thank you for taking the time to write this wonderful review, it is a pleasure for us to receive this great comments since we can assure guests are having a pleasant stay at our resort and are receiving the service and attentions they deserve. Your commentaries are very important in order to know the details that we need to work on for growing up daily. Have a great holidays. Regards Dreams Riviera Cancun & Spa.
"Need to fix the entrance road or I won't recommend"
Great facility, compact, comfortable, clean, friendly, HOWEVER, if they don't fix the entrance road, I wouldn't recommend. If you have a medical emergency or need police assistance, there is no way for assistance to get to the hotel from the main highway quickly. We took an off-site excursion, and it took forever to get to the main highway because of […] the condition of the access road. There are dozens of great resorts right on the main road that are more easily accessible, so I would think the ownership of this facility would want to do something quickly. Pool swim-up bar was closed during our entire visit, so our grandchildren were disappointed. Read moreGenuine Expedia guest review
"nice hotel on the beach"
the check inn wasn't a vip check in they have a lot of problems in that department,they should have more profecional people on that departmentGenuine Expedia guest review
Just returned from a 4-day stay at Dreams Riviera. This was our best trip to Riviera Maya, and we have been to six different resorts in the area. We felt totally pampered, the staff was great, the facility was beautiful, and the food was great. This resort will be our favorite memory. GO, GO, GO if you can.Genuine Expedia guest review
overall a great experience, the staff was consistently excellent. Food was also very good.Genuine Expedia guest review
Great place! Went for wedding and had a wonderful time. Very clean. Good food. Lots of kids though.Genuine Expedia guest review
"Not the Mexico I know"
Being half Hispanic and living on a border town in Texas, I guess I had different expectations for Maya Riveria. The food was ok at best. Very blan and flavorless. The only "good" food was at the restaurants that catered to a specific cuisine. I found it astonishing how difficult it was to find SEAFOOD at an ocean front resort. Also, I believe the alcohol […] was either watered down or not top shelf, possibly both. I am by no means an alcoholic but after 7 drinks I expected some sort of buzz. The only place I actually caught one was at the swim up bar with Danny (awesome bartender). I was disappointed that we had no liquor in our rooms (aside from 4 pony coronas in the mini fridge) and the only way to get a drink was to go out in the resort and visit any bar which meant u had to tip. Tip Tip Tip was the name of the game. Being all inclusive we still spend several hundreds of dollars over the week tipping everyone for everything. Any thing was that there were pools that were supposed to be adult only and that didn't happen. Kids all over the place. I love kids but not on my vacation. Next time I will definitely pick an adults only resort. Read moreGenuine Expedia guest review
"Great hotel for families"
Food was great, better than expected in the restaurants, the buffet was average. I would recommend getting the swim out room definitely worth the extra $$.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Steve Greeting from Dreams Riviera Cancun Resort & Spa We would like to thank you for taking the time to write some lines regarding your impression in our lovely Resort Thank you very much for the recommendation as well for the future travelers regarding the plunge pools, it is definitely something that families and specially children enjoy a lot. In regards to the buffet let me assure you that we are going to pass your comments to the Executive Chef in order for him to make it more enjoyable for all likes We hope to see you soon in a near future back in our resort. Regards Social Media Coordinator Dreams Riviera Cancun Resort & Spa
"Great introduction to Mexico!"
Beautiful and comfortable hotel. Food was very good and staff was very friendly. Didn't get to take advantage of activities offered because of our kids but they loved the pool outside our room. Beautiful pools and beaches. Our only issue was that our room wasn't consistently restocked with pool towels, coffee, etc., but staff was very eager to please […] when asked. They even decorated our room & brought a cake for her bday. I definitely recommend it! Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear traveler Regards from sunny Dreams Riviera Cancun It is a pleasure to read that your children enjoyed very much the plunge pool and that the hotel in general fulfilled your expectation, in regards to the stock of the rooms I have sent the information to our department involved in order for them to take immediately measurements and review that all rooms are stock properly Regards Dreams Riviera Cancun Resort & Spa
Beautiful resort, right on the beach with so many activities on or near the resort. 3 pools to relax in & gorgeous beach with blue waterGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Kasey Thank you from Dreams Riviera Cancun Resort & Spa Your kind words help all the staff working here to feel very proud and motivated to work here Thank you again for your patronage and we hope to see you back soon Regards! Dreams Riviera Cancun Resort & Spa
"Pretty okay, but there are better choices"
Not bad, but having been in the riviera maya twice in the last 3 months, I know there are better options. The hotel I stayed in in April blew the doors off Dreams... Not even close, for roughly the same price. Dreams biggest plus Is the bar and wait staff. They were extremely friendly and went way above and beyond. The front desk and management however, […] were so-so (slow to respond, not very helpful or flexible). In contrast, during my last stay I felt like the POTUS everywhere I went. They were extremely flexible and willing to do whatever they could to accommodate any request. With regard to food, the specialty restaurants are outstanding. I mean, really, really outstanding. However, the buffet and other options are marginally okay. I found myself eating the same 2-3 items everyday for breakfast and lunch because they were the only things somewhat palatable. The beach is beautiful, the rooms as well, and the cleaning staff do a great job. Again, this hotel is not a bad choice, but I have to think there are several that are at least as good and most likely better. Bottom line: other hotels will do whatever it takes to satisfy each and every guest. Dreams however, came off as thinking they were the best around and didn't really try hard enough... At least for this guest. Read moreGenuine Expedia guest review
"Fantastic Family Resort!"
I just got back from a week at the Dreams Riviera Maya Cancun Resort and Spa. I went with my siblings and their families. After reading some of the reviews on Trip Advisor about the service and food quality, I almost backed out of the trip and I am so glad that I didnt!! I realize that no one will agree on everything, but it is hard to not be happy […] at this resort!! I travel every week for work and stay in the top hotels across the country. I am very picky about cleanliness and food quality. The rooms were gorgeous and the maid staff had them sparkling clean every day! The beach and pools were beautiful. In fact, I was just in Hawaii at the Waldorf for 14 days and I think the water here was prettier! The bar service and food quality was outstanding...Especially Eric and Fernando out at the Baracudo bar. There were alot of complaints about room service taking a long time on this website, but it never took over 40 minutes at the busiest times and this is completely normal. They would bring anything you wanted, even a bottle of wine to sip on the balcony with an appetizer before going out to dinner. I would recommend this hotel to anyone! Read moreGenuine Expedia guest review
"CANCUN VACATION..ALL INCLUSIVE"
ROOMS ARE NOT THE CLEANESS BUT PRETTY CLEANGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Sam! Thank you for taking the time and the effort to write about your recent stay in our property. Regarding the cleanliness of the rooms we are deeply sorry that you did not receive the high quality service you deserve from our staff so we have sent your review to the respective department manager so that he make sure that their staff is working as they should. We highly appreciate your comments and are hoping to have you back soon Kind regards from sunny Puerto Morelos
The hotel itself is nice. The pool areas are clean and entertaining. The beach is sandy and well maintained. The staff is great. The food is well above average. It is not a late night party spot, but it is a fun environment. The ocean view suite is great. I recommend booking in the preffered club. It has an extra lounge and bar, a better check in and […] check out experience, and some higher end alcohol choices including crown and jack. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Jesse Thank you for taking the time to write your review and recommend our preferred lounge and room category, we are sure it will help all the future travelers to take their decision Hope to see you again in a near future Regards Social Media Coordinator
"Great all inclusive if food isn't a priority."
Had a wonderful time, the staff was super friendly. Tons of things to do and superb layout.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Cam Thank you for taking the time to write your review! It was a pleasure to read your lines, rest assure that we are going to share your comments with our dedicated staff Hope to see you again in a near future Regards Social Media Coordinator
"More like 2 star, think waterpark meets ponderosa"
This place is very overrated. Breakfast and lunch I would compare to a mediocre college cafeteria. They call it the world cafe. There is no variety day to day. If you end up eating dinner there you can expect to see the same items from lunch. The best meals we had were the french for dinner and the oceana by the beach (fish tacos). Overall the service […] was just lacking. From the bartenders, the waitstaff, room service, front desk. All I would give two stars. They were borderline disgruntled. If you are looking to go somewhere without kids this is not the place for you. The kids overrun the pools. The spa is very nice. Nice facilities and good service. Prices were on the high end though. The location is far from everything and taxis are very expensive if you want to go to town or golfing or fishing. Seriously approaching or over three figures round trip. To sum it up this is a place for a family with children that only requires mediocre service and dining options and dont want to leave the property. Read moreGenuine Expedia guest review
"Great hotel but can we party by the sea?"
I gave all the categories a 5 for good reason, it's a great hotel, but I'll use this space to talk about the cons. The beach bar, the pools, the pool bars, all close at 6pm. At 6 pm the place goes to bed, except for the main lobby bar, which is fine, but can't see the ocean or feel the breeze. There is also a "club" that stays open, but it's loud, […] smokey, and obnoxious like a club should be. Why does your beach bar close at 6pm? Also, after 11pm, everywhere closes for food, so if you want food, you have to go back to your room and order room service, which has a minimum of 1 hour to get food. I found it very annoying I couldn't have some snacks w/ my drinks in the lobby bar. Again, why do you close everything? It forces way too many people into a confined lobby bar. Why!?!?!? Otherwise, the hotel is pristine. The staff is amazing, the hotel was clean, every bathroom was top notch, cleaned probably every 10 minutes. Food was tasty, drinks were great and easily available. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Matt Greeting from Dreams Riviera Cancun Resort & Spa Thank you for taking the time to write a positive feedback, we are sending this information to the head management. Than you also for your recommendation and for your review about all the areas Hope to see you soon back in our property Dreams Riviera Cancun Resort & Spa
"Best All-Inclusive Stay!"
Beautiful hotel, incredible service. Food was amazing across all (most) of the restaurants. Pools are slightly on the small side (as comparison, the pool at Dreams Punta Cana is the best we have seen). We would definitely go back.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Ajefme! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort, you are indeed very thoughtful. Your nice comments encourage all of us to work with passion every day We've already sent your kind review to the respective managers so that they know that you have recognized their efforts. We appreciate your patronage Paulina Aguirre Dreams Riviera Cancun Resort & Spa
First visit, this was our honeymoon trip, it truly was amazing from the staff, to the room. Food was awesome unlimited all you can eat. The staff was very friendly and always helpful.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear traveler! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort Congratulations for your honeymoon and thank you very much for your dedicated review Rest assured that we will share your note with our dedicated staff We are really looking forward to have you back soon at our lovely resort. Warm regards Paulina Aguirre Dreams Riviera Cancun Resort & Spa
"Awesome All Inclusive Getaway"
Really enjoyed our trip. We had a preferred club OV room on the second level. Only complaint with the room was that our ocean "view" was pretty limited due to us being on the second floor and in one of the more set-back buildings. If we were on the 3rd-5th floors this wouldn't have been an issue. The food was outstanding, by far the best i've ever had […] at any all-inclusive, including 5 star resorts. The service was phenomenal. Easy 15 minute cab ride from the airport. Would absolutely come back and look forward to it. The only word of caution: do NOT fall for the AV Vacation Club pitch where they offer you free nights or spa credits. They said it was only 90 minutes, turned out to be closer to 2 hours and the sales pitch was VERY high-pressure. Read moreGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thank you very much for taking the time to write your review It is awesome to read hat you enjoyed your stayed and the food Regards! Dreams Riviera Cancun Resort & Spa
"Excellent hotel,don't waste money on WiFi"
We just came back from a one week stay at the Dreams Riviera Cancun,and we had a great time. The check in process was a little slow,but the glass of champagne made it a lot more enjoyable.The hotel grounds are beautifully maintained,very nice and clean. Our room was ocean view on the forth floor,it was nice and clean. There was never a shortage of towels […] by the pool,which seemed to be a problem with other resorts we stayed in.The staff will put a folded towel by each chair at the pool which I felt to be very nice thing. The resturants were great,especially the French it's food and quality of service was top notch,we actually went back twice to eat there so we can try more of their amazing food.The Asian resturant was our least favorite, the food was ok,but the place was too loud for our taste. The night entertainment was great, different programs,multiple artists,over all there was something for everyone. The only thing we didn't like was the WiFi service,I had to answer some emails and make some phone calls while we were there, and it was almost impossible to do..the service was extremely slow the emails will take an hour to open which was really frustrating after we were charged a good amount of money to use that service. Bottom line great stay,very nice hotel but don't waste your money on WiFi. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Traveler! Dear Ginny! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort! It´s a awesome to read that your enjoy everything from the rooms, the view, the restaurants and night entertainment. In regards of wifi allow me to mention that we are becoming unlimited connectivity really soon which will help and improve the service provides Looking forward to have you back soon we send you warm regards! Paulina Aguirre Dreams Riviera Cancun Resort & Spa
Service staff friendly and mostly helpful.Sometimes the entertainment staff were abrupt to kids.Overall, staff were excellent. Resort lobby, ambiance and pools were beautiful. Food and drinks were of excellent quality; the only suggestion is sometimes you asked for something and got something different without an explanation. Theme and entertainment […] nights were great. Room service was awesome. All inclusive definitely worth the value!!!! Pool chairs were difficult to find and you had to be up by 5/6 am to get one!/Palapas by beach impossible to get. This was very disappointing and seemed unfair. Disappointed in kids club.Video game room for pre-teens would be beneficial-not everyone can handle sun all the time. Upon arrival and leaving, staff did not direct me well and I was alone with 3 children. Best Day travel made me wait 45 minutes after going there twice; and was told they lost my records. Read moreGenuine Expedia guest review
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