"Nice resort for couples and families"
We visited this resort at Thanksgiving week. 2 adults and 2 kids. Hotel, food, cleaning and everything around is fine, most of hotel services is on the high level. I was only disapponted by 3 facts: one, that $15 per day internet connection should be paid even in public areas (such as lobby), and reception is awful almost everywhere, expect to wait […] several minuts for websites loading. More or less decent connection is only in a lobby. Reception in our room was zero! The second negative fact was our shower. The shower floor was not even and in a few minutes all water from the shower was out on the floor outside, all are around the sower was wet, we had to collect water with hotel towels and all the time to survive wet floor around...Then, the water in shower itself is very weak, it was very annoying to take it with so weak stream. The shower was not responsive either, if its handle was turned to hot (or cold) you would need to wait a long minute for water to be changed, in order to make a comfortable shower you need to adjust the shower for several minutes before to enter there. Also there are no hooks to hang your clothes on, you can only put it on the bench and off course all immediately became wet...For the money people paying for this resort, the shower should be appropriate, comfortable and must work fine! The resort is more for couples than for families with kids, although there is some entertainment for kids, such as Kids Club that works fine, from 9am to 10pm. Read moreGenuine Expedia guest review
After spending hours looking for a great honeymoon spot for my husband and I, we decided to snatch up a deal we saw for Dreams Riviera Cancun...and it was one of the best decisions I have ever made. It was by far the most extravagant vacation either of us had ever taken. We are not hard to please, but this completed exceeded any expectations we had. We […] arrived around 12pm, and were greeted by smiling faces, cold bottled water and glasses of champagne. The staff is so friendly and we could tell right away that they wanted us to get the best out of our honeymoon. They told us we could go have lunch, come back and our room should be ready. We went to the World Cafe and were so happy with the buffet and the food and drinks offered. We would definitely suggest eating at World and Seaside. Both were so good and we wish we would have done dinner at Seaside more. The drinks are incredible, and we were blown away with the beach and pool drink service. The grounds are gorgeous, the pools and hot tubs are clean and the infinity pool has such a beautiful view. We loved laying in the beds and on the hammocks on the beach. We also decided to take a snorkeling trip out onto the 2nd largest coral reef in the world, and that was so worth it. Such a fun experience, and we would recommend that if you have any inclination. We want to go back and miss it already. We stayed for five nights and wish it was longer. Read moreGenuine Expedia guest review
"Great facility, not so much on the food...."
The hotel and property were really wonderful. I can't say enough for the staff, everyone was pleasant, considerate and willing to bend over backwards to make our stay enjoyable. The only "ding" I would give the facility is on the food. Although there was plenty of it, and what we got always had a beautiful presentation, the taste was definitely nothing […] to write home about. If you are more into drinking and pooltime, no worries, but for the even semi-serious foodie, this is location is not the best choice. Read moreGenuine Expedia guest review
"Great Family Vacation"
Great family vacation! Staff was excellent service was great! Food was good. Our kids loved the kids club too!Genuine Expedia guest review
"Just ok, probably not return"
There is a "boardwalk" that goes throughout the hotel and is extremely slippery when there is any amount of rain. It would be very helpful if the hotel would put a gritty paint down so people don't slip and fall. This particular hotel is somewhat small compared to others we've stayed in. There isn't much to do besides the pool and beach during the […] day and the lobby bar and disco at night. It almost feels like they "herd" you in the direction they want the guests to be in...the hours of operation for the bars are not great. The have an incredible beach bar but it is only open until 6pm. They also don't have any shopping on the actual resort. They have a very small (and expensive) souvenir shop and they also have a jewelry store. Wasn't impressed. The food in this resort is fantastic! The restaurants are all very good and they have unlimited food options throughout the day. The staff was very kind, friendly and attentive. They were all great! The spa was incredible and the hydrotherapy is a must! We are a 30 something couple and have traveled quite a bit. We had a great time and met great people but it left us wanting a bit more. We are not party animals but we definitely would've liked a bit more entertainment. Overall we would probably not return. Read moreGenuine Expedia guest review
"Paradise for all ages!"
The Dreams Riviera Cancun was amazing. We were there on our Honeymoon. We received champagne and rose petals on the tub on our first day. The resort is plush. The staff was excellent. I didn't have one bad experience with anyone. There were several restaurants to choose from. They had two out by the pool overlooking the ocean! Just a heads up, bring […] some bug spray. They were five star establishments across the board. The entertainment each night at the resort was great. They had a different show in the lobby. They also had a casino night! If you are looking for a wonderful, new resort for your all-inclusive vacations, this is where you should go. Just one thing, beware of the extra Leisure cash. Its there way of trying to get you to listen to a presentation to buy a time share. Read moreGenuine Expedia guest review
"Great for a Honeymoon or any other stay!"
The staff was extremely helpful. The pool, rooms, beach, restaurants and other amenities were spotless and beautiful. The events staff had things to do throughout the day and night.Genuine Expedia guest review
We just returned from our honeymoon at Dreams Riviera Cancun Resort and Spa and we had an amazing time. The hotel and staff was incredible. We abolutely loved the resort and food and can't wait to go back.Genuine Expedia guest review
"Excellent facility and staff"
Great place with a great staff. I had never done an all-inclusive prior to this trip, so I cannot compare against others. But, as someone who has pretty finely tuned tastes for food, drink, and hospitality, the Dreams Riviera Cancun just failed to ever let me down! I wanted for nothing during my stay. However, we were there during low season, so it […] was not very crowded. The one thing that impressed me the most is the attitude of every employee I encountered. They went out of their way to be helpful in providing their services and did it all with a smile! I would definitely go back. Just to note, I went with my wife for 4 days. I think this a great place for couples, families with young kids, and groups (weddings, etc.). It may not have as much as other resorts for older teens and/or singles looking to meet other singles. In addition to the normal offerings, every day they set-up and made some special food and/or drink at the pool. There are activities put on (no extra charge) by the activity center every day and if you want to be more adventurous, they have an onsite tour company for booking snorkeling/diving/ATV/Jet Ski, etc. Read moreGenuine Expedia guest review
"Great hotel for family."
3rd time there and still very satisfied.Best family destination in Riviera Maya.Genuine Expedia guest review
"No Privacy in room"
The room set up is terrible for privacy. There is a half wall between your bed/bathroom. When you try to use the bathroom you can hear everything, even in the toilet area. Any noise in the hallway seems to be amplified, you can hear every conversation, every noise. The walls seem to be made of paper. When you first arive they try to sell you a time […] share or something with a free gift and raffle. They try to take a lot of your time up with their sales pitch. The resort is very nice and clean. Food and drinks were very good. The ocean had a lot of seaweed in it. Read moreGenuine Expedia guest review
Every thing Good. Rooms & Receiving of the people ... Especially Room Service & Other activities are very good.Genuine Expedia guest review
"Great place to visit with a family"
Nice place , clean , the food was good and the pools were nice . The staff are very friendly and quick to help or answer any questions you might have . Would definetly return if I would go to cancun .Genuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for your visit and your commentaries about, have a wonderful day!
"Dreams Riviera, Cancun what an experience"
Best resort ever visited. Absolutely amazing. Did not want to leave.Genuine Expedia guest review
"Good Hotel but Not for Groups!"
We went to this hotel for a destination wedding with many other friends. The hotel was nice, the rooms were clean and generally things were of high quality (pools, beach, linens, drinks, food, other amenities, etc.). If you are going as a couple or a small family I would recommend it, but there are issues if you are planning on going with a group of […] people. Specifically, rules were very inflexible and they were not accommodating for the needs of large groups. We tried several times to eat dinner with about 8-14 people but they would not take reservations or sit tables larger than 6 except in the French restaurant (Bordeaux) where we were required to spend at least $150 extra on wine for a private room that sat up to 18. Also, there was no where for a group of people to congregate late at night. While we made attempts to use the little private room pools, to go out to the beach, or to sit in the lobby area we were always within earshot of hotel rooms and other guests were complaining. This was very troublesome after the wedding reception which ended about 11:30 pm. While we made an effort to be respectful to other guests and the staff was nice and understanding that there was no place for a group to gather late in the evenings, it was still annoying to us (and the other guests) that they had no place for us to go. Finally, I was disappointed that men cannot wear shorts/sandals to any restaurant except the beach cafe so many of us never wore shorts at all. Read moreGenuine Expedia guest review
"Great hotel for quiet people..."
Food in the buffet was ok. I'm little picky so I didn't like but my husband like it. I rather the food in the restaurant. I just tried the Oceana and the Sea Grill. The food was excellent. Beach... I didn't like the seaweed. The hotel could do better job keeping clean the sand. But if u like to walk I recommend to walk 2km to Puerto Morelo reef, the […] beach right there is public but the water there is SO CLEAN, if u decided to walk PLEASE DON'T FORGET THE GOOGLE... People could see turtle and other color fish. No far away of the shore. Pool I didn't used but look good. The room was comfortable, but the housekeeper just straight the bed but the shower didn't clean. I had an accident in the beach, lifeguard helped me out with the first aid. I so relieve to know that they had a doctor service in case. The Spa is nice, I like the service. People with kid they have a lot of entertainment for them. Read moreGenuine Expedia guest review
"e.g. "Great hotel for a family""
great trip. hotel was very clean & the food was great.Genuine Expedia guest review
"great, relaxing, fun, gorgeous resort!!"
wonderful, wonderful, wonderful. can't wait to go back!Genuine Expedia guest review
Our room temperature was pretty inconsistent and some of the wait staff could be a bit rude, but outside of that the hotel was wonderful. great food, good bartenders, clean resort and perfect for families or friends.Genuine Expedia guest review
The hotel was beautiful and the staff was very polite and respectful. They waited on us like we was royalty. They always had some kind of fun activity for everyone of all ages. Would definatley recommend this resortGenuine Expedia guest review
"good hotel bad beach"
good hotel,good food ,verry friendly stuff ,exellente service only thing that i didint like is to much sea weed in waterGenuine Expedia guest review
"Beautiful resort for honeymooners and families!"
Food was excellent, many options for dinner including French,Italian,Japanese and Mexican. Staff was extremely friendly and hospitalility was outstanding. The resort itself was gorgeous!! Beautiful infinity pool activities for kids ping pong and basketball nets in the pool and the list goes on and on! Go you will not regret it!!Genuine Expedia guest review
"Great hotel for everything!"
I had the best time ever at this resort. It was beautiful and clean and the employees were friendly. I felt relaxed and and a great time. I ordered room service more than 3 times and it was great every time. Fast service and hot meal. The maid service was also incredible. They were always there when I needed them. I hung out at the swing bar a lot and […] Rafael, the bar tender, was great. Awesome smile and pleasant to talk to. Maria the waitress was also very friendly and helpful. I would love to go back again as soon as i can. I liked everything about the place. The photographer on the resort went around with animals to take pictures with. I also have a pic of me and a baby lion but could only post six pics. Read moreGenuine Expedia guest review
"GREAT VACATION RESORT for FAMILY AND ALL"
--very nice/ good vacation resort ! the "all inclusive" package ---- a great deal. ------would have liked to see more at the gift shop though. ---------the resort overall is very well kept, clean and every employee i ran into was simply very polite and pleasant and accommodating ! ------------NOT ONE INSECT BITE AT THE BEACH ------ was even out by the […] beach late at nite during a wedding reception ! Read moreGenuine Expedia guest review
"Great for family vacations"
This all-inclusive hotel is affordable, and great for family vacations.Genuine Expedia guest review
Terrible service, the people at the front desk would not let our group leave the hotel with outside transportation . At first they said that it was problems about insurance, but in reality they just wanted to receive their commission that they would receive if they set up all excursions and transportation. One of the workers took my drivers license […] from my room and all types of things go missing. The service was the worst, I would not recommend this place to anyone because of the poor service. Read moreGenuine Expedia guest review
"great resort and fun time"
I would highly recommend this resort to everyone looking for a great vacation. The pools are great with lots of entertainment for all ages. Great snorkeling and fishing trips. The food is very good at all resturants.Genuine Expedia guest review
"Best family vacation ever."
The hotel was great, even compared with the Dreams in Puerta Vallarta. We upgraded to the ocean view and Preferred status which was definitely worth it. We had one issue come up during the stay and the hotel went way out of their way to correct the issue. This to me is good customer service, because we all know problems can arise, but fixing it and […] delighting the customer to correct the issue is really what makes the difference. Our 3 and 6 year old loved the kids club. We did not get to visit all the restaurants because kept going back to ones we liked. We would love to go back in the future again. Great service, and lots of fun. Read moreGenuine Expedia guest review
"Beautiful Resort, Ideal for Groups"
The property was exceptionally maintained. The beach was beautiful, with plenty of sunny seating (a little competitive for seats under palapas) and a nice stretch to walk along. Consistent raking of seaweed, better than the other nearby resorts. Infinity pool with pool bar was a popular spot but never overcrowded. One of the nicest rooms we've had across […] many all-inclusives, large room with extra large king--immaculately clean. Staff are truly the highlight--very helpful and eager to please. The food and drinks were great--the steakhouse in particular served up impressive cuts of meat. We've stayed at several Secrets and Sandals resorts. This property had most of the amenities of Secrets/Sandals and was equal in most every way (a little less to-do in terms of activities, and nighttime entertainment not quite as great). The one downside was that the many large families, wedding groups and company outings were not aware or did not care how loud they were. Hard to have a romantic meal or a nap on the beach with rowdy groups nearby (rowdy adults, mind you, not children). Ideal location for such a group if you are looking for that experience, the resort seemed very capable of handling group dinners and special events. But it is not great if you are looking for something more intimate or are expecting a couples-only experience.. Read moreGenuine Expedia guest review
"Not quite a "Dream""
Do not go if looking for adults only-lot's of families-hit and miss service-sometimes good sometimes not so good (most of time)-noisy rooms hear everything in early morning-people throw towels on chairs at 6am and they stay all day by pool vacant occupying chairs-30 min rule not enforced.Genuine Expedia guest review
"Dreams Riviera resort"
One word......BEAUTIFUL!!!!! The structural design, the landscaping, and the atmosphere was simply amazing. Very peaceful. And the staff were ALL extremely kind. Did not come across not one unpleasant person.Genuine Expedia guest review
Great location. Seaweed on the beach was a pain! Had a short in the room that caused the lights and air to not function. It was fixed quickly but for a 2 year hotel, you don't expect that.Genuine Expedia guest review
We had a great time at this beautiful hotel. Things to do for all ages and interests...beach volleyball, water aerobics, tequila tasting. The rooms were always clean and the staff were very helpful. All the restaurants were delicious. What an experience!Genuine Expedia guest review
"A Perfect Resort"
My husband and I enjoyed a 6 night vacation at the Dreams Riviera Cancun. We are in our late 20's with no children. The resort caters to all ages, however, is you are looking for an all adults resort, this is not the place to go. The resort is a quick trip from the airport, we used USA Transfer. The resort is BEAUTIFUL with a great location!!! The pools […] and the beach are to die for! The beach tends to get a good amount of seaweed but you never have to worry because they have a tractor that comes by several times a day and cleans it up. We did upgrade to the perfered club, which we recommend. We stayed in room 1112, it was on ground level with a jacuzzi and a plunge pool with a partial view of the ocean, we loved it! The perfered club has its own check in area that went very smooth. The perfered club has 3 computers with internet, they always have food and a nice sitting area indoors and out and the best bar with top shelf alcohol. The food at the resort was great! I loved that the restaurants you didnt have to put your name on list for a time, just go. We always went around 9pm and never had to wait. The shows that the hotel showed every night at 830pm were great! The hotel has tons of activites, we did the bike ride to down town puero morelos twice, you could also walk to downtown, 30 minute walk on the beach. I say this is a 5 star resort that you will love!The resort also does tons of weddings, at least 3 a day, and they do a great job, the weddings are never in the way Read moreGenuine Expedia guest review
"Dreams Riviera Cancun"
Top notch from beginning to end. Food, staff and accommodations were all perfect. I can't wait to go back.Genuine Expedia guest review
"Thank you for a wonderful vacation!!"
Oh my, what a fabulous vacation. So relaxing. I was blown away by the happy staff and service always with a smile. The food was excellent. Our favorite was the French restaurant, then the Italian restaurant. I absolutely loved the room, especially the way the bed faced the ocean so you could lay on the bed and see the beautiful view. Rooms were so very […] comfortable. LOVED the big shower and hot tub. Loved the beach. Loved the pools. Loved everything. Loved the ocean side restaurant and bars. We didn't want to go inside to eat, but they allowed us to order food right on the beach. It was fabulous since we adore being on the beach. Loved the layout of the resort. It was better and bigger than Cancun Dreams. Also, LOVED the band/singer at night in the big lobby bar. That was so much fun to hang out before and after dinner. We enjoyed it all so much. I only could imagine a couple of very minor minor complaints...sometimes you can hear your neighbors. Our next door neighbors came in really late one night and made a lot of noise. Another, which you can avoid...we love sushi, but we had a tough time getting into the Japanese restaurant even though they never seemed full. Read moreGenuine Expedia guest review
"Best Vacations !!!"
Excelent,our best vacations ever !!!!Excelent choiceGenuine Expedia guest review
Amazing place to stay. Staff is outstanding and friendly. Would return in a heartbeat.Genuine Expedia guest review
We had a wonderful stay at Dreams Riviera Cancun. The hotel is beautiful and the food was terrific. For thoses who love the ocean, this has a wonderful sandy beach and ocean entry - a bit of floating seaweed does not spoil the experience. Most people stayed around the pool, so the beach was not crowded. However, finding chairs in the shade was a constant […] problem. We had to get up at 7 in the morning and put personal items on chairs to save them for the day. The hotel says this is not allowed but everyone does it and if you don't, you will have no shade for the day. Also, the hotel was overrun with small children. If you want a quiet vacation and you don't have kids, don't stay here! We also enjoyed sailing the hobie cats they had as well as kayaking. A worthwhile short trip is shopping in Playa del Carmen. Overall, a wonderful vacation! Read moreGenuine Expedia guest review
"Top notch vacation"
Beautiful resort. Fabulous beach. Professional and very pleasant staff. No complaints.Genuine Expedia guest review
"Great food! Pick your room carefully!"
I will start off by saying the food here is EXCELLENT! By far the best all inclusive food package I have had. They have a wide variety of restaurants and all of them do not dissapoint. The preferred package really isn't worth the extra money unless you have to have premium brand liquor. The rooms are the same, just a jetted tub on the balcony,but no […] privacy as others can easily see you. All rooms have a jetted tub in the room so in my opinion I'd rather have had saved the money or upgraded to a room with a plunge pool as it does get crowded by the pool and very difficult to get a seat by the pool. Unless you wake up a 6:30 am to mark your territory like everyone else. If Internet access is important to you the preferred rooms come with free wifi, but if you are on the 5 th floor like we were ask for a signal booster or else you will be out of luck like we were until the las night when one finally became available. As for the rooms it was nice but did show some age as the chair was stained as well as the curtains. Overall the room was luxurious and spacious and I would recommend to a friend especially ones with kids as it seem kid friendly and always had activities going on. If you a couple would probably only recommend this hotel in the off season. Read moreGenuine Expedia guest review
This is one of the cleanest, friendliest, with consistent quality and service of any resort at which we have stayed. The all-inclusive food options are great- not huge giant piles of buffet food, smaller, high quality portions. We live in Chicago and are accustomed to restaurant excellence and these restaurants did not disappoint us! Generous and top […] quality beverage service. It is a smaller resort relative to the Cancun area, and easy to navigate for families. The best part of the resort is the spa. The spa is an adult only tranquil retreat with a sort of lazy river of wonderful hydrotreatments (different types of shower heads). Ahhh! Read moreGenuine Expedia guest review
This hotel had great food was clean and service was excellent, I lost a jewelery item and instead of pocketing it, when I inquired about it security returned it.Genuine Expedia guest review
"Relaxing and wonderful time - definitely recommend"
We recently stayed at the Dreams Riviera resort and had a wonderful time. We have two small children who were in the pool or on the beach all day long and we actually got to relax and rest and enjoy our time together. This resort is not so big that you get lost, which we loved, but the rooms are nice and big and all of them have balconies. The rooms […] were incredibly clean, as was the entire resort. The pools are kept very nicely and the restaurants too. The food is definitely a cut above most all-inclusives (it's not 5-star, but it's quite good) and the service was friendly - and fast! I cannot say enough about how nice, friendly and attentive the staff were. I will say, though, that I would only recommend this resort for families or large groups. It is very family friendly, great for children, and there were also a lot of large groups, so if you're looking for an intimate couples getaway, this is probably not a good choice. Read moreGenuine Hotels.com guest review
"weather was excellent"
our 2nd time and we love even more! also they provide excellent service excellent breakfast, lunch, & dinner'sGenuine Expedia guest review
"Dreams do come true"
Everything and everyone was awesome. Extremely clean, fantastic view, (just wished the shower temperature stayed steady) otherwise, PERFECT!!Genuine Expedia guest review
I travel a lot and I been in many resorts dreams is my second favorite place and I would definitely recommend family and friends :)Genuine Expedia guest review
We went to Dreams Riviera for a wedding. Overall we had a good experience. The bride and groom had several problems. They did not get responses to several emails sent prior to our stay, some package inclusions were not included at arrival and a few other problems. The resort is beautiful and very clean. The open design of the room leaves no bathroom […] privacy which is awkward unless you are a couple. There was a large variety of food and it was all very good. The japanese and italian restaurants were hard to get into and confusing as far as taking reservations or not. The wait was 1 to 1 1/2 hours for a table and it was difficult to find a table for a group of more than 6. The variety of entertainment was excellent. We enjoyed the nightly shows and music. Room service was quick and the food was good. The lobby bartenders were our favorite because of personality and little wait for drinks. Most of the waitstaff throughout the resort were very good but the dining experience is very slow. The pool bartender and the nightclub bar seemed to only serve those who tipped, others just had to wait. Read moreGenuine Expedia guest review
"nice Valentines day!!!"
beautiful hotel! We enjoyed staying there) make sure to bring sunblock! and try French restaurantGenuine Expedia guest review
"Viva La Dreams Riviera!"
Great trip! 4 couples total in our group. Fabulous choices for dinners. The horizon pool was heated which made it so easy to stay in the pool for happy hour even after the sun set. The lobby is beautiful and open and was hopping with people before, during, and after dinner. We went snorkeling by boat right from our beach at $20 per person to the marine […] park that was minutes from the Dreams Hotel. It was the best snorkeling in Mexico that I have ever done. Great rooms with big spacious and beautiful bathrooms. Viva la Dreams Riviera! Read moreGenuine Expedia guest review
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