"More like 2 star, think waterpark meets ponderosa"
This place is very overrated. Breakfast and lunch I would compare to a mediocre college cafeteria. They call it the world cafe. There is no variety day to day. If you end up eating dinner there you can expect to see the same items from lunch. The best meals we had were the french for dinner and the oceana by the beach (fish tacos). Overall the service […] was just lacking. From the bartenders, the waitstaff, room service, front desk. All I would give two stars. They were borderline disgruntled. If you are looking to go somewhere without kids this is not the place for you. The kids overrun the pools. The spa is very nice. Nice facilities and good service. Prices were on the high end though. The location is far from everything and taxis are very expensive if you want to go to town or golfing or fishing. Seriously approaching or over three figures round trip. To sum it up this is a place for a family with children that only requires mediocre service and dining options and dont want to leave the property. Read moreGenuine Expedia guest review
"Great hotel but can we party by the sea?"
I gave all the categories a 5 for good reason, it's a great hotel, but I'll use this space to talk about the cons. The beach bar, the pools, the pool bars, all close at 6pm. At 6 pm the place goes to bed, except for the main lobby bar, which is fine, but can't see the ocean or feel the breeze. There is also a "club" that stays open, but it's loud, […] smokey, and obnoxious like a club should be. Why does your beach bar close at 6pm? Also, after 11pm, everywhere closes for food, so if you want food, you have to go back to your room and order room service, which has a minimum of 1 hour to get food. I found it very annoying I couldn't have some snacks w/ my drinks in the lobby bar. Again, why do you close everything? It forces way too many people into a confined lobby bar. Why!?!?!? Otherwise, the hotel is pristine. The staff is amazing, the hotel was clean, every bathroom was top notch, cleaned probably every 10 minutes. Food was tasty, drinks were great and easily available. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Matt Greeting from Dreams Riviera Cancun Resort & Spa Thank you for taking the time to write a positive feedback, we are sending this information to the head management. Than you also for your recommendation and for your review about all the areas Hope to see you soon back in our property Dreams Riviera Cancun Resort & Spa
"Best All-Inclusive Stay!"
Beautiful hotel, incredible service. Food was amazing across all (most) of the restaurants. Pools are slightly on the small side (as comparison, the pool at Dreams Punta Cana is the best we have seen). We would definitely go back.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Ajefme! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort, you are indeed very thoughtful. Your nice comments encourage all of us to work with passion every day We've already sent your kind review to the respective managers so that they know that you have recognized their efforts. We appreciate your patronage Paulina Aguirre Dreams Riviera Cancun Resort & Spa
First visit, this was our honeymoon trip, it truly was amazing from the staff, to the room. Food was awesome unlimited all you can eat. The staff was very friendly and always helpful.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear traveler! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort Congratulations for your honeymoon and thank you very much for your dedicated review Rest assured that we will share your note with our dedicated staff We are really looking forward to have you back soon at our lovely resort. Warm regards Paulina Aguirre Dreams Riviera Cancun Resort & Spa
"Awesome All Inclusive Getaway"
Really enjoyed our trip. We had a preferred club OV room on the second level. Only complaint with the room was that our ocean "view" was pretty limited due to us being on the second floor and in one of the more set-back buildings. If we were on the 3rd-5th floors this wouldn't have been an issue. The food was outstanding, by far the best i've ever had […] at any all-inclusive, including 5 star resorts. The service was phenomenal. Easy 15 minute cab ride from the airport. Would absolutely come back and look forward to it. The only word of caution: do NOT fall for the AV Vacation Club pitch where they offer you free nights or spa credits. They said it was only 90 minutes, turned out to be closer to 2 hours and the sales pitch was VERY high-pressure. Read moreGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thank you very much for taking the time to write your review It is awesome to read hat you enjoyed your stayed and the food Regards! Dreams Riviera Cancun Resort & Spa
"Excellent hotel,don't waste money on WiFi"
We just came back from a one week stay at the Dreams Riviera Cancun,and we had a great time. The check in process was a little slow,but the glass of champagne made it a lot more enjoyable.The hotel grounds are beautifully maintained,very nice and clean. Our room was ocean view on the forth floor,it was nice and clean. There was never a shortage of towels […] by the pool,which seemed to be a problem with other resorts we stayed in.The staff will put a folded towel by each chair at the pool which I felt to be very nice thing. The resturants were great,especially the French it's food and quality of service was top notch,we actually went back twice to eat there so we can try more of their amazing food.The Asian resturant was our least favorite, the food was ok,but the place was too loud for our taste. The night entertainment was great, different programs,multiple artists,over all there was something for everyone. The only thing we didn't like was the WiFi service,I had to answer some emails and make some phone calls while we were there, and it was almost impossible to do..the service was extremely slow the emails will take an hour to open which was really frustrating after we were charged a good amount of money to use that service. Bottom line great stay,very nice hotel but don't waste your money on WiFi. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Dear Traveler! Dear Ginny! Greetings from sunny Dreams Riviera Cancun Resort & Spa! Thank you for taking the time and the effort to write about your recent stay at our Resort! It´s a awesome to read that your enjoy everything from the rooms, the view, the restaurants and night entertainment. In regards of wifi allow me to mention that we are becoming unlimited connectivity really soon which will help and improve the service provides Looking forward to have you back soon we send you warm regards! Paulina Aguirre Dreams Riviera Cancun Resort & Spa
Service staff friendly and mostly helpful.Sometimes the entertainment staff were abrupt to kids.Overall, staff were excellent. Resort lobby, ambiance and pools were beautiful. Food and drinks were of excellent quality; the only suggestion is sometimes you asked for something and got something different without an explanation. Theme and entertainment […] nights were great. Room service was awesome. All inclusive definitely worth the value!!!! Pool chairs were difficult to find and you had to be up by 5/6 am to get one!/Palapas by beach impossible to get. This was very disappointing and seemed unfair. Disappointed in kids club.Video game room for pre-teens would be beneficial-not everyone can handle sun all the time. Upon arrival and leaving, staff did not direct me well and I was alone with 3 children. Best Day travel made me wait 45 minutes after going there twice; and was told they lost my records. Read moreGenuine Expedia guest review
"Great Resort for Families"
This resort is more upscale than your standard All Inclusive resort as represented by the quality of the food and drinks provided. Resort itself and rooms are very clean and the Service is impeccable across the board. The food is very good for an All-Inclusive, especially the Ceviche Bar that they set up at the pool. The pool and beach are nice, but […] being a very busy resort during Spring Break; one must get up very early(5am) in order to get chairs by the pool(especially the Infinity pool). The resort layout is easy to navigate and get around. This resort is ideal for families as I traveled with 4 children ages 7,9,13 and 13. Read moreGenuine Expedia guest review
"You should read before you go"
I have rated this hotel as 3 because as long as I had positive experiences during our vacation there; such as really good food, quality drinks at the bar, clean property, it was offset by several very disappointing factors; limited to extreme number of chairs at the pool( people have to get to them really early in the morning to reserve one or several, […] otherwise around 9-10 it will none available) the second disappointing factor was a sound proof of the rooms you can literally hear what is going on in adjacent rooms up and the sideways, as well as the corridor and thirdly, but it was a vacation spoiler the fact that at the kids club they are giving away a pager for the parents to be contacted in case of something need to be resolved with a child, but when they tell you that if you loose the pager you will pay a $160, but the pager is water proof, do not trust them you will sign a paper( copy of witch they will not give you) it says that the pagers are actually not water proof, the fact I have learned the hard way and although I have returned the pager they totally denied the fact that they misinform their guest in that regard. Read moreGenuine Expedia guest review
"Great all around family resort."
Just want to start off by saying I am not one to leave reviews but, I must say this is a must I have been to many places and me my wife and my 1 year old just got back from a week of fun in the sun. If you are like me you are reading reviews every day to see what people are saying about the hotel you want stay at, well all in all this is a great hotel […] that caters to children great beach, great kids club and pool . There was a couple of things that where a little off but nothing to wright about. Book this hotel especially if you have kids food great , pool great (heated) , beach great clean , nice grounds, and safe , also 20 min from the airport. Staff didn't know what to do to please you everything you wanted they would say no problem it's my pleasure. Go and enjoy Read moreGenuine Expedia guest review
"Great hotel for adults and children"
It was the finest all inclusive. the kids activities were great but not overwhelming for the adults without children. the hotel decor in the lobby, restaurants, rooms and pool area were just beautiful. the restaurant staff was wonderful. everyone was friendly. the transfer from and to airport went so smooth.Genuine Expedia guest review
"Great family hotel, lived up to beautiful web pics"
The hotel, beach, and pools lived up to the pictures. Pool was well heated and comfortable in February. Nice amount of activities and shows for family entertainment. Ping pong in wading pool, pool volleyball & basketball, beach volleyball. Clean, well maintained beach. Restaurants and hotel staff were friendly and provided great service. Great hotel […] for families with children. Read moreGenuine Expedia guest review
"Absolutely Fabulous !!"
Absolutely Fabulous !! 3rd trip this resort in Riviera Maya Puerto Morelos and my expectations were exceeded each time. For an all inclusive it is top notch.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive We are really happy reading good experiences in our property, Thanks for your preferences and time expended with us.
This hotel is very comfortable for my family. If I get a chance, I want to go this hotel again!Genuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for choosing our property during your holidays, have a great week.
"Couldn't ask for better service!"
What a great hotel, rooms are very nice, and staff is super attentive. One morning at breakfast, my daughter wanted blackberry jam for her toast and they only have a few other flavors to choose from. The next day, our waiter from the morning before came over with a few blackberry jams that he had gone to room service to bring back to us. It was so nice […] and I can't believe he had remembered us with how many people come in and out of those resorts. It totally made all of our day just with such a small detail! Waitstaff around the pool is super attentive and friendly. I love the Dreams staff as we have been to three different properties already! One comment I would make since we stayed during a 3 day rainy period, they should have more cards, games and activities set aside to attract different age groups. We had to buy a cheap deck of cards for $10 in the gift shop, and rent a movie. Would have been nice to have some activities to look forward to. But all in all, was a beautiful time and I expect to be back there again next year as well! Read moreGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for choosing our property, your comments are very important in order to work on with all our departments looking your satisfaction, Have a great day!
Too far from everything. A lot of staff did not speak English. Very expensive to get anywhere...+50 one way per person. Tons of kidsGenuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Your commentaries are very important, we remind you contact our concierge desk if you have some question by telephone or directly, they could assist you 24 hours if you require something; We remind you we are located in the middle of way between Cancun and Playa del Carmen and can provide you a lot of activities in our property. Have a great week.
"Would stay here again!!!"
The staff we're phenominal. Housekeeping service was sporatic, some days they replaced coffee and items that are supplied, other days they didn't. We used the room Jacuzzi tub one evening and noticed that they didn't clean it for three days. Restaurants and food was great. Overall layout of hotel and facilities including entertainment was top notch. […] The hotel uses Best Day services on site for tours. Would never use them again!!! We advised them that we we're going to book two tours and use the discount offered in their brochure. Three times the repreresentative tryed to bill us regular rate until I threatened to go and retrieve the brochure they initially gave us from my room. Only then did they give us the discount. They we're not informative and pushy. Would book any excursions outside of the hotel if we returned. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive We apologies if you have experienced something incorrect during your stay; we remind you is very important to know your comments in hotel or during our services in order to repair immediately or following your requirements on time; we remind that the property has the own tour desk not named or assigned for another travel agency like you mentioned, we recommend you contact our concierge desk during your next visit and they will be informing you 24 hours about if you have some question. Thanks for your visit.
"Friends and Fun - Wedding"
I stayed at this resort because I was attending a wedding at the same resort. My general day to day experience was exceptional. The room was comfortable. The restaurants and bars were clean and decorated well. Food was pretty good and staff was wonderful (in all aspects). Pools and lawn chairs offered a great view in a relaxing environment. I thought […] the food at the wedding could have been better. I wasn't pleased. I also thought the staff hurried you while you were eating (perhaps it was because there were many courses?). Myself and others seated at my table had to tell the servers multiple times that we were still eating. The bartender at the event was exceptional and made sure fun was had by all. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Your commentaries are very important after all events, that is helping us to work on with our wedding planners about details in it; We remind all menus have been approved for our brides in advance; thanks for express your experience about our service.
"Great Family Resort"
Hotel rooms, pool area and beach are top quality. More privacy in room bath and toilet is needed. Main dining room doesn't have much quality selection and not enough vegetables. Also chairs and floor are quite dirty ... maybe due to the high season. Entertainment is really great with shows every night. Outdoors pool dining is nice when it's not raining […] or when it's not too windy. Great kids program around the clock ... our 8 and 5 year olds were really happy with the kids activities. All in all a very good vacation in a beautiful resort ... food and dining room clenliness could have been a bit better, but nothing to spoil a great vacation. Read moreGenuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for your commentaries are very important in order to be better each day, have a great week and see you soon.
"great hotel for a family"
excellent foods and drinks, great kids program like camping at the beach (my kid loved it!) many different free activities all day long nice room with outdoor jacuzzi we will definitely go back!!Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive We are going to be so excited for having new repetitive clients in our property, don’t hesitate for contacting us any time and book in advance. Have a great week.
"great family hotel"
it is very kids friendly place. there are lots of activities offered for kids. food was ok.. always long wait and Hibachi(only two grill tables) is impossible unless you have to wait 30 min in the line for reservation. place is clean... we had three power outages and no water for awhile during our stay though.Genuine Expedia guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Your comments are very important in order to have a better service every day, thanks for taking time informing us your experience. Have a great day!
"horrible for couples"
My wife went there as "one last trip before the baby comes" - it was awful - it was so loud with kids running down the halls, loud music in the AM from the hotel restaurants and the horrible beach - seaweed all over - you couldn't step 2 feet without having some wrapped around your leg...I would never go backGenuine Expedia guest review
"Great hotel, very relaxing"
My husband and I travel to Mexico a few times a year. This was our first time in Puerto Morelos but our 4th time to a Dreams Resort. We loved the resort and upgraded our room when we got there to a 5th level room with the "club" benefits and the hot tub on the balcony. The room was beautiful as were the views. I don't think the club benefits are truly […] worth the money unless you want to do a lot of work while you're there. We didn't even use the club room although we're trying to get away from email and work. We had breakfast at the buffet and got great latte's at the Cafe Coco which are all not part of the club upgrade. It does come with wifi but I couldn't ever get it to work (which in the long run made it a more relaxing vacation). We spend our days on the beach and the service on the beach was fantastic. We do always tip so that may have helped. They did give us top shelf liquor when we asked... never took too long to bring you drinks on the beach even though they are trudging through sand. There were a LOT of small children, many babies and toddlers. It may have been the time of year (1st week of December). The entertainment seemed tuned more towards young families with children but it was also nice not to be asked all the time if we wanted to do water aerobics or stretching, etc. Short walk to the beach from rooms. Fun, clean and well kept resort with some fun bands in the evenings and good food. The room service is awesome, loved everything we ordered. Read moreGenuine Expedia guest review
"Great hotel for family"
Great for families. Nice warm pool and great shows. Food is a cut above.Genuine Expedia guest review
"A Big Yes"
Spent 5 nights for a wedding party. Very impressive resort. Service at all levels was terrific. Loved the outdoor restaurants. The evening meals were enjoyable, but don't get too worked up at the food. While the presentaions were near picture perfect, the flavors just were not there. Even at the Mexican restaurant, seemed lacking. Take the bike ride […] to Porto Morales, fun. They have free to use kayaks, windsurfer and even a Hobie Cat sailboat. And always order the room service at 2 in the morning...because you can. Read moreGenuine Expedia guest review
Very good experience. We went for our honeymoon, and they arranged us champagne and decorated our room with rose pedals, they also had a banner of honeymoon on our door, the resort is very beautiful.Genuine Expedia guest review
"Nice resort for couples and families"
We visited this resort at Thanksgiving week. 2 adults and 2 kids. Hotel, food, cleaning and everything around is fine, most of hotel services is on the high level. I was only disapponted by 3 facts: one, that $15 per day internet connection should be paid even in public areas (such as lobby), and reception is awful almost everywhere, expect to wait […] several minuts for websites loading. More or less decent connection is only in a lobby. Reception in our room was zero! The second negative fact was our shower. The shower floor was not even and in a few minutes all water from the shower was out on the floor outside, all are around the sower was wet, we had to collect water with hotel towels and all the time to survive wet floor around...Then, the water in shower itself is very weak, it was very annoying to take it with so weak stream. The shower was not responsive either, if its handle was turned to hot (or cold) you would need to wait a long minute for water to be changed, in order to make a comfortable shower you need to adjust the shower for several minutes before to enter there. Also there are no hooks to hang your clothes on, you can only put it on the bench and off course all immediately became wet...For the money people paying for this resort, the shower should be appropriate, comfortable and must work fine! The resort is more for couples than for families with kids, although there is some entertainment for kids, such as Kids Club that works fine, from 9am to 10pm. Read moreGenuine Expedia guest review
After spending hours looking for a great honeymoon spot for my husband and I, we decided to snatch up a deal we saw for Dreams Riviera Cancun...and it was one of the best decisions I have ever made. It was by far the most extravagant vacation either of us had ever taken. We are not hard to please, but this completed exceeded any expectations we had. We […] arrived around 12pm, and were greeted by smiling faces, cold bottled water and glasses of champagne. The staff is so friendly and we could tell right away that they wanted us to get the best out of our honeymoon. They told us we could go have lunch, come back and our room should be ready. We went to the World Cafe and were so happy with the buffet and the food and drinks offered. We would definitely suggest eating at World and Seaside. Both were so good and we wish we would have done dinner at Seaside more. The drinks are incredible, and we were blown away with the beach and pool drink service. The grounds are gorgeous, the pools and hot tubs are clean and the infinity pool has such a beautiful view. We loved laying in the beds and on the hammocks on the beach. We also decided to take a snorkeling trip out onto the 2nd largest coral reef in the world, and that was so worth it. Such a fun experience, and we would recommend that if you have any inclination. We want to go back and miss it already. We stayed for five nights and wish it was longer. Read moreGenuine Expedia guest review
"Great facility, not so much on the food...."
The hotel and property were really wonderful. I can't say enough for the staff, everyone was pleasant, considerate and willing to bend over backwards to make our stay enjoyable. The only "ding" I would give the facility is on the food. Although there was plenty of it, and what we got always had a beautiful presentation, the taste was definitely nothing […] to write home about. If you are more into drinking and pooltime, no worries, but for the even semi-serious foodie, this is location is not the best choice. Read moreGenuine Expedia guest review
"Great Family Vacation"
Great family vacation! Staff was excellent service was great! Food was good. Our kids loved the kids club too!Genuine Expedia guest review
"Just ok, probably not return"
There is a "boardwalk" that goes throughout the hotel and is extremely slippery when there is any amount of rain. It would be very helpful if the hotel would put a gritty paint down so people don't slip and fall. This particular hotel is somewhat small compared to others we've stayed in. There isn't much to do besides the pool and beach during the […] day and the lobby bar and disco at night. It almost feels like they "herd" you in the direction they want the guests to be in...the hours of operation for the bars are not great. The have an incredible beach bar but it is only open until 6pm. They also don't have any shopping on the actual resort. They have a very small (and expensive) souvenir shop and they also have a jewelry store. Wasn't impressed. The food in this resort is fantastic! The restaurants are all very good and they have unlimited food options throughout the day. The staff was very kind, friendly and attentive. They were all great! The spa was incredible and the hydrotherapy is a must! We are a 30 something couple and have traveled quite a bit. We had a great time and met great people but it left us wanting a bit more. We are not party animals but we definitely would've liked a bit more entertainment. Overall we would probably not return. Read moreGenuine Expedia guest review
"Paradise for all ages!"
The Dreams Riviera Cancun was amazing. We were there on our Honeymoon. We received champagne and rose petals on the tub on our first day. The resort is plush. The staff was excellent. I didn't have one bad experience with anyone. There were several restaurants to choose from. They had two out by the pool overlooking the ocean! Just a heads up, bring […] some bug spray. They were five star establishments across the board. The entertainment each night at the resort was great. They had a different show in the lobby. They also had a casino night! If you are looking for a wonderful, new resort for your all-inclusive vacations, this is where you should go. Just one thing, beware of the extra Leisure cash. Its there way of trying to get you to listen to a presentation to buy a time share. Read moreGenuine Expedia guest review
"Great for a Honeymoon or any other stay!"
The staff was extremely helpful. The pool, rooms, beach, restaurants and other amenities were spotless and beautiful. The events staff had things to do throughout the day and night.Genuine Expedia guest review
We just returned from our honeymoon at Dreams Riviera Cancun Resort and Spa and we had an amazing time. The hotel and staff was incredible. We abolutely loved the resort and food and can't wait to go back.Genuine Expedia guest review
"Excellent facility and staff"
Great place with a great staff. I had never done an all-inclusive prior to this trip, so I cannot compare against others. But, as someone who has pretty finely tuned tastes for food, drink, and hospitality, the Dreams Riviera Cancun just failed to ever let me down! I wanted for nothing during my stay. However, we were there during low season, so it […] was not very crowded. The one thing that impressed me the most is the attitude of every employee I encountered. They went out of their way to be helpful in providing their services and did it all with a smile! I would definitely go back. Just to note, I went with my wife for 4 days. I think this a great place for couples, families with young kids, and groups (weddings, etc.). It may not have as much as other resorts for older teens and/or singles looking to meet other singles. In addition to the normal offerings, every day they set-up and made some special food and/or drink at the pool. There are activities put on (no extra charge) by the activity center every day and if you want to be more adventurous, they have an onsite tour company for booking snorkeling/diving/ATV/Jet Ski, etc. Read moreGenuine Expedia guest review
"Great hotel for family."
3rd time there and still very satisfied.Best family destination in Riviera Maya.Genuine Expedia guest review
"No Privacy in room"
The room set up is terrible for privacy. There is a half wall between your bed/bathroom. When you try to use the bathroom you can hear everything, even in the toilet area. Any noise in the hallway seems to be amplified, you can hear every conversation, every noise. The walls seem to be made of paper. When you first arive they try to sell you a time […] share or something with a free gift and raffle. They try to take a lot of your time up with their sales pitch. The resort is very nice and clean. Food and drinks were very good. The ocean had a lot of seaweed in it. Read moreGenuine Expedia guest review
Every thing Good. Rooms & Receiving of the people ... Especially Room Service & Other activities are very good.Genuine Expedia guest review
"Great place to visit with a family"
Nice place , clean , the food was good and the pools were nice . The staff are very friendly and quick to help or answer any questions you might have . Would definetly return if I would go to cancun .Genuine Hotels.com guest review
Response by Dreams Riviera Cancun Resort & Spa All Inclusive Thanks for your visit and your commentaries about, have a wonderful day!
"Dreams Riviera, Cancun what an experience"
Best resort ever visited. Absolutely amazing. Did not want to leave.Genuine Expedia guest review
"Good Hotel but Not for Groups!"
We went to this hotel for a destination wedding with many other friends. The hotel was nice, the rooms were clean and generally things were of high quality (pools, beach, linens, drinks, food, other amenities, etc.). If you are going as a couple or a small family I would recommend it, but there are issues if you are planning on going with a group of […] people. Specifically, rules were very inflexible and they were not accommodating for the needs of large groups. We tried several times to eat dinner with about 8-14 people but they would not take reservations or sit tables larger than 6 except in the French restaurant (Bordeaux) where we were required to spend at least $150 extra on wine for a private room that sat up to 18. Also, there was no where for a group of people to congregate late at night. While we made attempts to use the little private room pools, to go out to the beach, or to sit in the lobby area we were always within earshot of hotel rooms and other guests were complaining. This was very troublesome after the wedding reception which ended about 11:30 pm. While we made an effort to be respectful to other guests and the staff was nice and understanding that there was no place for a group to gather late in the evenings, it was still annoying to us (and the other guests) that they had no place for us to go. Finally, I was disappointed that men cannot wear shorts/sandals to any restaurant except the beach cafe so many of us never wore shorts at all. Read moreGenuine Expedia guest review
"Great hotel for quiet people..."
Food in the buffet was ok. I'm little picky so I didn't like but my husband like it. I rather the food in the restaurant. I just tried the Oceana and the Sea Grill. The food was excellent. Beach... I didn't like the seaweed. The hotel could do better job keeping clean the sand. But if u like to walk I recommend to walk 2km to Puerto Morelo reef, the […] beach right there is public but the water there is SO CLEAN, if u decided to walk PLEASE DON'T FORGET THE GOOGLE... People could see turtle and other color fish. No far away of the shore. Pool I didn't used but look good. The room was comfortable, but the housekeeper just straight the bed but the shower didn't clean. I had an accident in the beach, lifeguard helped me out with the first aid. I so relieve to know that they had a doctor service in case. The Spa is nice, I like the service. People with kid they have a lot of entertainment for them. Read moreGenuine Expedia guest review
"e.g. "Great hotel for a family""
great trip. hotel was very clean & the food was great.Genuine Expedia guest review
"great, relaxing, fun, gorgeous resort!!"
wonderful, wonderful, wonderful. can't wait to go back!Genuine Expedia guest review
Our room temperature was pretty inconsistent and some of the wait staff could be a bit rude, but outside of that the hotel was wonderful. great food, good bartenders, clean resort and perfect for families or friends.Genuine Expedia guest review
The hotel was beautiful and the staff was very polite and respectful. They waited on us like we was royalty. They always had some kind of fun activity for everyone of all ages. Would definatley recommend this resortGenuine Expedia guest review
"good hotel bad beach"
good hotel,good food ,verry friendly stuff ,exellente service only thing that i didint like is to much sea weed in waterGenuine Expedia guest review
"Beautiful resort for honeymooners and families!"
Food was excellent, many options for dinner including French,Italian,Japanese and Mexican. Staff was extremely friendly and hospitalility was outstanding. The resort itself was gorgeous!! Beautiful infinity pool activities for kids ping pong and basketball nets in the pool and the list goes on and on! Go you will not regret it!!Genuine Expedia guest review
"Great hotel for everything!"
I had the best time ever at this resort. It was beautiful and clean and the employees were friendly. I felt relaxed and and a great time. I ordered room service more than 3 times and it was great every time. Fast service and hot meal. The maid service was also incredible. They were always there when I needed them. I hung out at the swing bar a lot and […] Rafael, the bar tender, was great. Awesome smile and pleasant to talk to. Maria the waitress was also very friendly and helpful. I would love to go back again as soon as i can. I liked everything about the place. The photographer on the resort went around with animals to take pictures with. I also have a pic of me and a baby lion but could only post six pics. Read moreGenuine Expedia guest review
"GREAT VACATION RESORT for FAMILY AND ALL"
--very nice/ good vacation resort ! the "all inclusive" package ---- a great deal. ------would have liked to see more at the gift shop though. ---------the resort overall is very well kept, clean and every employee i ran into was simply very polite and pleasant and accommodating ! ------------NOT ONE INSECT BITE AT THE BEACH ------ was even out by the […] beach late at nite during a wedding reception ! Read moreGenuine Expedia guest review
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