"Drool on the pillows and it wasn't mine."
I was really saddened by our recent stay because we've stayed here before and really enjoyed it. The lobby area is quite comfortable and clean as a pin, however the rooms are a completely different story. We checked in quite late and then almost immediately turned around and went shopping for our own pillows. There were huge crust drool stains on all […] of the pillowcases. Additionally, the heater quit working in the middle of the night, exactly one light worked in the whole room, and despite their guarantee of a comfortable mattress it was like sleeping on a water bed. Every time my husband rolled over the entire bed moved. Frankly, even if someone paid me to I wouldn't stay there again. Read moreGenuine Hotels.com guest review
Great! Warm and friendly staff.Genuine Hotels.com guest review
"Decent price, nice hotel."
Choose Ruby's for price. Nice older hotel, rooms redone. Clean. Great staff, fabulous breakfast, fresh popcorn for movie watching! Overall great place to stay.Genuine Expedia guest review
"Great place to stay"
The staff very friendly, room was "clean", and breakfast buffet was great. Plenty of room to accommodate our truck and 20' stock trailer. Will recommend to all staying in Missoula.Genuine Hotels.com guest review
Not very happy, we had 2 spiders in the bed when we pulled down the covers and they were not small spiders either. Very noisey at night, could hardly sleep with the clanking of the pipes behind the beds and the noise from outside with car doors, people, vehicles coming and going. Paper walls and doors. I did inform clerk of this when we left as well. […] For the price, I expected more. Read moreGenuine Hotels.com guest review
We met the owner "Mr.Ruby!" at breakfast, and his delightful wife, and he was most charming. You rarely get that kind of attention anymore. We would recommend this accommodation to anyone ! When we arrived, we were offered some soup which was yummy and hit the spot. The breakfast was very good, especially with our special visitor.Genuine Hotels.com guest review
"Ruby's Inn and Convention Ctr."
I and my wife have made several cross country trips on our Harley Davidson's and stayed at literally dozens and dozens of hotels and motels. I travelled alone this time going on a hunting trip. This was an excellent hotel. I arrived Sat 23 Nov in the early PM and check in was quick. The staff was courteous and diligently helpful. The hotel lobby was […] clean, inviting and relaxing. My room was neat as a pin, immaculately clean and seemed as if it had just been remodeled. Breakfast Sun was a real treat. Several hot food choices, eggs, flapjacks, oatmeal, sausage with biscuits, bacon, toast, etc. along with yogurts, cold cereals, muffins and bagels etc. More than enough and all good. The hotel courtesy van was more than happy to pick me up at the airport and later at church after walking there Sun AM. After a week of hunting I returned to Ruby's prior to leaving for home the next morning. Even arriving late, 11:30 PM, the staff was alert, courteous and promptly checked me in so I could get a few hours of rest. The next morning the courtesy van gladly delivered me to the airport (about 12 minutes away) at 4:45 AM. I would stay at Ruby's again without a moments hesitation and would just as quickly recommend it to anyone traveling to Missoula. Read moreGenuine Expedia guest review
"Book via hotel directly"
I called hotel directly to book however, they were busy so I said I could book via website clerk agreed. I said I have a AAA card for discount, clerk advised me to present at check in. I checked in and presented my AAA card. The clerk stated I could not get a discount due to that I booked via Hotels.com. I attempted to book thru hotel website however, […] I ended up booking via Hotels.com. I was unable to use my AAA discount. A long story short, the hotel manager stated he would contact Hotels.com to inquire about processing the refund for AAA discount. I have yet to see the AAA refund. Other than that negative experience, I must comment that the crispy cotton bed sheets and the full ( comp) breakfast buffet compensated for not receiving the discount. The room was a nice King bed however, a bit too much furniture. Read moreGenuine Hotels.com guest review
The room was good sized and very clean. Unlike most motels, it had a ceiling light that allowed for easy reading and computer work. The breakfast was very good, with a good selection of foods.Genuine Expedia guest review
We were comfortable, the staff was friendly, the hot breakfast was good and we enjoyed the evening soup.Genuine Hotels.com guest review
Have stayed there before, sometimes with tour groups that I lead. It is my lodging of choice in Missoula!Genuine Hotels.com guest review
"Always a good place to stay while in Missoula"
This was our second stay at Ruby's. We like the location by the creek. What brought us back was the complimentary hot breakfast they serve. There are more expensive motels in Missoula that only serve continental breakfasts. The staff is great. The room was nice. Anytime we stay overnight in Missoula, Ruby's will be our first choice.Genuine Hotels.com guest review
"Not bad for the price"
We have stayed here before, and enjoyed our last visit more than this one. We were in a room facing the parking lot, and it was very noisy all night long. The people above us were up and loud for a couple of hours in the middle of the night. Maybe this was an isolated incident, but it was certainly not as enjoyable as our last stay.Genuine Expedia guest review
Nice friendly place.Genuine Hotels.com guest review
"Nice, welcoming hotel"
We had an enjoyable stay and will definitely consider Ruby's again on our next visit to Missoula.Genuine Expedia guest review
Quick check in,good service. Serve good soup, chilli. Breakfeast also provided.Genuine Hotels.com guest review
"close to mdeical facilities"
easy to get to doctors offices and staff was very good about meeting our needsGenuine Expedia guest review
"Excellent Customer Service"
We loved staying at Ruby's Inn!! They provided excellent customer service! Anything we asked for, they followed through with immediate and excellent service! The breakfast served was wonderful!!! We will definitely stay there again next time we are passing though! Thanks, Ruby!Genuine Hotels.com guest review
Friendly staff, good, hot breakfast with variety of dishes. Only issue: we were booked into a former smoking room that is now used as non-smoking. As non-smokers, we could still smell the smoke so the staff brought us Febreez to spray the room. Still could smell smoke each time we opened our door.Genuine Hotels.com guest review
"love the pet friendly yard"
Made the reservation based on the pet friendly aspect. Beautiful dog area by the creek. Will definitely stay here again.Genuine Hotels.com guest review
"The buffet breakfast is great!"
Breakfast very, very good, condition of furniture in room very used, but bed was comfortable.Genuine Hotels.com guest review
"It was a good hotel, convenient location."
It worked out fine for us and was affordably priced.Genuine Expedia guest review
super friendly staff, took us to rental car, great breakfastGenuine Hotels.com guest review
Stayed for three nights and were treated like royalty. All staff were very helpful, polite and happy, happy, happy. Breakfast was the best we have ever had in a hotel or motel ever. They also provide areas for your animals. Cannot rate them high enough. Thank you for a very relaxing and enjoyable stay.Genuine Expedia guest review
"Stop over before going to Glacier National Park"
This hotel was ok for a stop over place. Very comfortable place to sleep. I would probably not stay here for a length of time, though, because I know there are other places close by for close to the same price that are more roomy.Genuine Expedia guest review
room did not have mini fridge, otherwise greatGenuine Hotels.com guest review
Enjoyed our stay at Ruby's very much. The room was spacious and very clean. The people were friendly and willing to please. Breakfast food was abundant and service above and beyond. We would definitely recommend Ruby's.Genuine Hotels.com guest review
"Convenient to Interstate and airport"
Sept 9, 2013 - Location - close to interstate and airport. The staff was pleasant, efficient and friendly. Room carpet was badly stained but the rest of the room was very clean. Furniture dated but comfortable. Breakfast was very good. Important - no elevator to second floor rooms. Outside stairway.Genuine Hotels.com guest review
Front-desk staff could not be friendlier nor accommodative. Hotel is very close to restaurants and airport. Comfortable bed.Genuine Hotels.com guest review
We stayed here overnight, and were pleased to find helpful staff, clean rooms, and a view of the river from our nice room! Loved Missoula, Montana, and would stay at Ruby's again, gladly.Genuine Hotels.com guest review
"Carpet is way, way past needing replacement"
Room and hotel facilities are good. Easy access to freeway, restaurants and shopping. The room carpeting was filthy. No amount of steam cleaning would bring it back. It seriously needed replacing a couple of years ago. It should be embarassing.Genuine Expedia guest review
We really enjoyed our stay. The room was good enough and the front staff super-friendly. Breakfast was a nice surprise: Lots of real food! NIce grassy area out back. The pool looked inviting, but we didn't have our suits. We were a little disappointed that the hotel was not near the breweries and brew-pubs we were visiting, but that was the only drawback. […] The surrounding area had chain restaurants and gas stations with Starbucks up the hill and stores further down the road. Definitely would recommend. Read moreGenuine Hotels.com guest review
Everyone was great the breakfast was the best we have ever had .It was a great stay and the river out back was so nice to walk by.Genuine Hotels.com guest review
"Very good shuttle service."
My son was returning to Az. and used the shuttle service to the airport. The whole experience of staying here was good and the breakfast was very good and all of the staff was very friendly and it didn't seem like it was "just a job" to them.Genuine Expedia guest review
"Did not have refrig, and microwave as booked."
Did not have refrig. and microwave as booked. We felt overcharged for the room.Genuine Expedia guest review
"Quiet, charming stream on grounds."
Quiet, basic motel, just what we needed, hearty breakfast.Genuine Expedia guest review
"OK but we had hoped for more"
Very helpful staff ... good breakfast in large room ... good staff at breakfast too ... lovely small park-like setting next to a creek ... inviting spa area outside ... pool ... outside activities create a lot of noise as a wedding was going on (hint: the A/C doesn't work that well, so run it all night to drown out the noise) ... no refer ... no microwave […] ... parking is abysmal ... no elevator so you'll have to schlep your bags through the laundry room and up the steps. Read moreGenuine Expedia guest review
Continental breakfast was wonderful! Sausage, eggs, French toast, biscuits and gravy and more! Nice seating by the picnic table outback by the creek. Wonderful deal for the price.Genuine Hotels.com guest review
"Staying at Ruby's in Missoula"
We are return visitors. We really like Ruby's. For a very modest price the value is great. Some of the rooms have a beautiful stream right out the back windows. Breakfast is better then most, and there is actually some protein, not all the starches most other higher end hotels call breakfast. We will stay at Ruby's every time we are in Missoula, which […] is about once a quarter. THANKS!!! Read moreGenuine Hotels.com guest review
"Great value hotel!"
We enjoyed our visit at Ruby's. The breakfast in the morning was superior. The room was clean and updated. The hot tub and sauna were both being serviced, and not usable. Loved the picnic area along the river. We did request a refrigerator in the room prior to arrival, and asked again at check in. Were told that there was a fridge in the room at that […] time. I called after getting into the room to explain there was not a fridge in the room, and was told that it would be brought to the room. A fridge never arrived. Read moreGenuine Expedia guest review
"Just there 1 night"
Only stayed one night. There was nothing special about this hotel. I would probably stay somewhere else if I had a longer stay.Genuine Expedia guest review
"Good breakfast and economical"
Easy to find off I 90. 10 minutes by car to downtown Missoula. In suburban setting (near Costco, strip malls and casinos). Hotel shows it's age. Excellent breakfast choices (hot buffet). Free lemonade and popcorn in lobby. AC worked well, although it looked very old. Would recommend based on good breakfast and inexpensive:)Genuine Hotels.com guest review
Overall, our stays at Ruby's were the best value of our vacation. Breakfast buffet was excellent.Genuine Expedia guest review
"Just okay for the price"
Stayed here two nights. It's a decent place, but a bit far from downtown Missoula (3 or 4 miles). Rooms are ordinary and a bit dated. No refrigerator or microwave, which for the rate they charge should be included. Flat screen TV with plenty of channels. Pool is okay but is surrounded by six foot iron fence that makes it feel unwelcoming. In-room wifi […] was reliable and very strong ... very happy with that. Horseshoe pit by the small creek in back. Parking was plentiful and free. Staff was very friendly and helpful with local suggestions. Absolute best thing about Ruby's is the hot complimentary breakfast every morning, served from 6-10am. Who wouldn't love it: sausage patties, roasted potatoes, scrambled eggs, biscuits and gravy, french toast, fruit, cereal, hot oatmeal, several types of juices, coffee/tea (which is available 24 hours), assorted breads and muffins, and spicy salsa to slather on anything you please. Plenty of seating in a vibrant setting that feels like a restaurant. Five stars for this unexpected and well-done treat. Probably wouldn't stay here again, mostly because of it's location relative to shops and restaurants downtown. I prefer to walk to places instead of driving. Read moreGenuine Expedia guest review
Met expectations.Genuine Hotels.com guest review
Breakfast was one of the best I have had at motel visits in the past several years.Genuine Expedia guest review
Other than the smell of cigarette smoke in the lobby, it was a nice place to stay.Genuine Hotels.com guest review
"Just like visiting family"
Ruby's is a very friendly place, from the cheerful gals at check in to the pool filled with very happy families. The rooms are comfortable and we found ours very clean. What we didn't find was enough toilet paper. We got in late so we slept in and if you aren't out of your room by noon the maid will not clean it. If the maid doesn't clean it and you […] don't have a full roll of toilet paper when you check in, you will be going to the front desk. The WiFi is spotty, even at 2:00 am. So, staying at Ruby's is like staying with family. I will stay there again. Read moreGenuine Hotels.com guest review
"Everything we had hoped for."
The room was very comfortable and clean. The desk staff was friendly even when we checked in after midnight. The breakfast was awesome. They gave us grace when we checked out a little late. The pool was nice and the creek area was nice for a short walk. I recommend this hotel and I would stay there again. It's a great deal.Genuine Hotels.com guest review
"Hike up to the "M" above the university campus."
Great, We travel to Missoula several times a year and have tried other motels. None compare to Ruby's for the cost and amenities. Excellent FULL cooked breakfast and soup & popcorn in the evenings.Genuine Hotels.com guest review
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