The front desk staf should be fired, they were rude when asked why the wifi was not working they did not accommodate me in any form or fashion.Genuine Hotels.com guest review
"Not what I expected"
The front desk clerk on duty when we arrived was very unprofessional. She even told us to take our own bags to the room in the baggage cart. We had to take it up the elevator, unload our bags, and take the cart back downstairs. I've never had that happen at a hotel before.Genuine Expedia guest review
I was given the room furthest away from everything on the 3rd floor at the end if the hall. In 3 days housekeeping never came and when I asked for service the rude lady at the front desk told me I had to pick up my own towels and such. They also charged me extra because I was a patient. I'm sorry I used both of your services.Genuine Hotels.com guest review
all its ok i'm very happyGenuine Hotels.com guest review
Good room at a good price. Will definitely stay again. Only negative is no breakfast but there are several good restaurants within a few minutes.Genuine Expedia guest review
This hotel was nice and didn't have any major problems with it. When we got there in the kitchenette we only had 1 fork and 6 knives along with some pots and pans. They brought us up 2 more forks and 3 spoons(we had 3 people traveling). Also had to be brought some towels and got them quickly. When one of our coolers leaked in front of the elevator they […] gave us a towel to wipe it up instead of hotel staff cleaning it up. Even though hours on the pool was 10 am to 10 pm we asked and they did allow us to use the pool at 8 am! All in all it was a good hotel everybody was quick to get us whatever we had asked for and everyone was very nice. Read moreGenuine Expedia guest review
I ordered a king size bed and for a king it was kinda small but it was a beautiful room.Genuine Expedia guest review
My room was clean and comfortable. Hotel staff were very pleasant and knowledgeable about the surrounding area. The hotel was very busy during the week of my stay; however, the hotel was still able to accomodate my LATE request to be placed on an upper floor since I was travelling alone. All in all, I had a great stay.Genuine Hotels.com guest review
Stayed 2 nights. Rooms in galveston were either sold out or double the usual price. We drove down I 45 twenty minutes. Great room. Close to Walmart, target, HEB and Starbucks. We will stay again. Staff exceptionally nice.Genuine Hotels.com guest review
The convenience of the hotel's location and it's pet friendliness were the main focuses in making our choice. For the plans we had it couldn't have been more convenient. However, it seems to only be semi-pet friendly, depending on who's at the desk that day.Genuine Hotels.com guest review
"Close to Freeway"
Nice area. Not far from Kemah Boardwalk.Good shoshopping and restaurants.Genuine Expedia guest review
This was our first stay at Candlewood and we were very impressed by the details of the room setup. The kitchenette was fully stocked with everything you would need, other than food :) The room was clean, the bed was incredibly comfortable, and the location was close to several different stores and restaurants. I dont think we will stay anywhere els […] e! Read moreGenuine Hotels.com guest review
The hotel stay was great. I was disappointed that hotels.com charged me $20 more that booking directly thru the hotel. Boo!Genuine Hotels.com guest review
"very convenient to our must see sights"
we asked for a king size bed and got a regular,policy should be explained at the time of reservation. could not understand the representative, bad accent. found trash in room when we arrivedGenuine Hotels.com guest review
"Convenient to Gulf Freeway,"
5 day stay. nice hotel, a/c in room was not functioning properlyGenuine Expedia guest review
"GREAT CUSTOMER EXPERIENCE"
Definately a 3 Star hotel. Great customer experience. Facilities were clean and ready at all times. Loved the free of charge laundry. The room was clean and well set up. Location is great and close to everything. Staff was professional, friendly and very helpfull. My only wish was a free continental breakfast.Genuine Hotels.com guest review
"Not type of hotel expected."
Hotel overbooked and could not give us accommodation promised. Instead of 2 suites with 2 queen beds each we were given 1 with 2 double beds & 1 with a single double bed & a Rollaway. We were not offered any compensation for our inconvenience.Genuine Expedia guest review
Stayed after surgery at utmb and it was so comfortable & convenientGenuine Expedia guest review
"Close to Space Center and Galveston"
Needed a place between Galveston and Johnson Space Center. Had never stayed at a Candlewood before. Seems to be mostly for business travelers that will be in town for a while. Only clean the room every 7 days. Fresh towels are given on request with an exchange and they were a little stingy on giving us a new coffee packet for our coffee pot our second […] day. Used the laundry facilities. 1 of the 3 washers was out of order and 1 of the 4 dryers also. Took a while to get laundry done with the use from the other guests and wasn't happy with the cleanliness of our clothes. There was also a cockroach the size of Texas in the laundry area. I mentioned it to the front desk and they got right on it. Not sure if this is an everyday occurrence in Texas or not. She did not seem as excited about it as I was. Read moreGenuine Hotels.com guest review
Nothing spectacular. Didn't like having to bring my towels down to exchange them during my stay. Also had shower curtain that was too short and water got all over the floor. They said they were in the process of fixing that though.Genuine Hotels.com guest review
I had never heard of this hotel until this last trip, and they are great! The room was great for the price, and the service was even better! The people there will take care of you and do whatever they can to help make your stay better. Seriously, they had the best service I have ever seen at a hotel. I definitely recommend staying here! Super easy to […] find and get around, too. Read moreGenuine Hotels.com guest review
"One more stay"
When booking make sure, you understand Candlewood does not have King beds. They have their standard room. Even when you book a king. Bed had a very cheap mattress.Genuine Hotels.com guest review
"Comfortable nice but noisy"
Everything else was so nice especially for the price but it was so noisy in the night for side and ceiling.Genuine Expedia guest review
I had the best time we had planned a girls trip and it was the best my friends enjoyed there self hope to stay there again soon.Genuine Hotels.com guest review
League City, TX. Off of Gulf Fwy. South. I was able to extend my stay without any trouble and encouraged by front desk to book via third party (expedia) when possible. I saved $30 per night plus applicable charges/taxes, etc. Close to shopping and very quiet considering it's on a main Highway/Freeway.Genuine Expedia guest review
Nice staff, location is great, hotel is cleanGenuine Hotels.com guest review
"Very close to League City"
The staff was great, room clean and nice. The bed was very comfortable, good AC and good water pressure. This would be a great room to have if you were staying for several days. Big refrigerator, stove top and sink. I just stayed one night, but it was a very pleasant stay.Genuine Expedia guest review
"Folding Couch Needs Sheets/pillows"
We booked this hotel as it has true suites...a bedroom separate from living area and kitchenette. We stayed in 2 different rooms over 3 nights. Both rooms were clean and everything functioned. The rooms included a fold out couch (for the kids) but no sheets and pillows. I had to go to the front desk to get a set of sheets, just sheets, no blankets, […] and a single pillow. Thats all they provide. Also, absolutely no early check-in so don't bother getting there before 3pm. Read moreGenuine Hotels.com guest review
"Great place to stay for a night"
Very convienient location and a very friendly staff. Would highly recommend it.Genuine Hotels.com guest review
"It was fine I enjoyed everything about it."
I was pleased with my stay. I didnt have any complains and there was not a lot of noise either. In the middle of everything so I got to do what i wanted with a place to rest in between. Great service and staff.Genuine Hotels.com guest review
"Clean and Comfortable w/ Easy Access to Freeway"
Checked in late (after 11PM); Front Desk was friendly and thorough. Room was clean, but trash can in bathroom had not been emptied. Bed was comfortable; had a good night's rest. Front Desk was again friendly at check-out. Recommended, especially at the price.Genuine Hotels.com guest review
"Will definitely be back!"
Super nice staff, clean room, going back every time we go to Texas.Genuine Expedia guest review
"Nostalgic trip home."
My husband is dying of cancer and we wanted to take one more trip home. The hotel was perfect for us as we were able to have friends come by to visit. When the weather turned bad we were glad we were able to stay in and fix our food. For his comfort we also needed a recliner for him to sleep in. This was one of a few hotels with this capability. The […] staff was not pushy but very accommodating. Read moreGenuine Expedia guest review
Hotel is clean and very nice. I like to stay here because they have awesome rates and awesome rooms.Genuine Hotels.com guest review
I was very pleased with the cleanliness of the public area and my room as well as the helpfulness of the young man at the reception desk the morning I checked out. However, the young woman who checked me in the evening before could use a lesson on ending personal calls when a guest arrives to check in. I had to wait until she finished before she waited […] on me. Read moreGenuine Hotels.com guest review
"Very pleasant stay"
This hotel was very nice and spacious. Room was clean and comfortable, I would definitely stay at this hotel again.Genuine Hotels.com guest review
Always Great and will continue to stay thereGenuine Hotels.com guest review
"Not staying there again"
The refrigerator in our room made a knocking sound all night long. I kept waking up thinking someone was knocking at the door. Don't stay in room 100 if you need to sleep. Room was clean. Service was ok. Location was perfect for our destination.Genuine Hotels.com guest review
Everything was great but the room we where giving had the sheets off the bed and all the towels where on the ground used. They switched us to another roomGenuine Hotels.com guest review
Very nice place. Great price. Only down side was no meeting/conference rooms.Genuine Hotels.com guest review
"Good for Family Trip"
The area surrounding the hotel was very nice. It was in an up and coming area of town- close to shopping, restaurants, and entertainment. I felt safe leaving my car in the parking lot and there were no questionable staff members. The hotel was very clean and I never had any issues with noise. The room itself could have been bigger, but the nightly rate […] and amenities made up for that. I would recommend this for anybody needing a short stay in a comfortable place. Read moreGenuine Hotels.com guest review
"My Stay at Candlewood Suites in League City"
Overall, my stay at the Candlewood Suites in League City was very enjoyable. My room was very clean and comfortable. The exercise facility was clean and the equipment was easy to use.Genuine Hotels.com guest review
We had just returned from a cruise and wanted to see if we could check in earlier than 3 p.m. because we were tired and wanted to put little ones down for a nap. We were told the rooms were not ready and would not be ready until 3 p.m. So we did not go to the hotel to check in until 6 p.m. or so. We had reserved 2 rooms - one was ready and one was not. […] They had plenty of time to prepare the rooms when we had been told you could not check in until after 3 p.m. and it was well after 3 p.m. when we did check in. The room that was ready was reserved for 2 nights - the next day the room had not been cleaned so we did not have fresh towels for the 2nd day. Read moreGenuine Expedia guest review
No room serviceGenuine Hotels.com guest review
I loved the hotel it was really nice and clean. Everybody was friendly and nice. Honestly my dog liked the hotel more then us she had such a good time. Keep up the good work I know now where to stay!!!Genuine Hotels.com guest review
the room and stay was wonderful. close to all we needed to do and see. Only complaint was that noone told me that there was a sur-charge to my credit card of $20.00 and no explanation until I called when I returned home and found the charge on my bank account. It should be mentioned when checking in, I do not like surprises such as that. Everything […] else was excellant. Would stay there again. Read moreGenuine Hotels.com guest review
Great hotel stay. Only drawback is nothing for breakfast here.Genuine Hotels.com guest review
"Hotel in League City, TX"
We wanted to stay in a hotel near our friend's house. We had never been to League City, TX, before. I was very disappointed in this hotel. They put us in a room right next to the office and it tended to be noisy. We stayed there two nights and they did not come in and clean our room after the first night. The fan in the bathroom was not working. The […] T.V. remote stopped working. The lighting was very dim. The views and surroundings were ugly. The computer in the lobby was painfully slow and could barely be used. Read moreGenuine Expedia guest review
"Came to visit grandchildren"
This was a great place to stay. The hotel is new and very clean. It is set up for long term stays so the in-room conveniences were great. They have an excellent gym facility. The staff was very friendly and helpful.Genuine Hotels.com guest review
"Labor day vacation"
We went to.the beach for Labor Day weekend. And stayed One night here at candlewood it was very nice. We were very pleased with the overall cleanliness and comfort. And the price was great compared to other hotels for the.holiday weekend.Genuine Hotels.com guest review
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