"Bait and switch"
The pool is a postage stamp but then again so is your room. The service is very lackluster. Our room was in the basement and had the view of well nothing. It looked out to a steel support and you couldn't see anything of the "pool". We changed hotels after one night. Not worth your money.Genuine Hotels.com guest review
"Could have been better"
The location was great! The bed was hard :( not comfortable , shower did not smell clean , coffee pot was dusty. Could have been a little cleaner for the money. Ended up checking out to stay at another nearby hotel. Not as close but clean and comfy.Genuine Hotels.com guest review
"excellent hotel and location"
It lived up to what I've come to expect from Townplace. The hotel was well kept; the room was clean and comfortable; the Riverwalk and Alamo were just a block away. We used the valet service, which was the better option than trying to find self-parking. They told me they contract with area garages that are well monitored, with even one or two underground. […] True or not, my car came back with no problems on check-out, and in less than 15 minutes. You can call ahead so you don't have to wait. Sadly, other guests were complaining about the wait, but given the number of people leaving at the same time, it was understandable. The pool is relatively small, but we weren't there for swimming. I haven't stayed at other places in the area so I can't compare, but I will definitely check here first next time. Read moreGenuine Hotels.com guest review
Very nice clean hotel within blocks of Riverwalk and Alamo. Only complaint was there is no parking for the hotel. You have to use local pay lots or $25 for valet.Genuine Hotels.com guest review
Staff was friendly and helpful. The room was comfortableGenuine Hotels.com guest review
"Easy walk to popular attractions"
The hotel and room was very clean and comfortable. Staff was friendly and helpful. Easy walk to the River walk, the Alamo and downtown attractions. Enjoyed our trip and will stay at this hotel when we return to San Antonio!Genuine Hotels.com guest review
Very clean and nice rooms / very nice serviceGenuine Hotels.com guest review
"Great Local and Excellent Staff."
Everyone was very friendly, helpful and attentive. Great room, especially for the price and local. Other family had stayed there 6 months before and had same experience. "Great Job Ya'll"..:)Genuine Hotels.com guest review
"Family Get away valet too expensive"
The staff people were nice. The breakfast buffet was okay. It was not the greatest. They did have waffle maker so that you can make your own waffles. The pool my goodness is small. The weight room was nice; however, the air condition temp setting did not work, so it got kind of warm in there. The laundry room was a place. I did not like paying $25 for […] valet parking a day this was the only option for parking. I don't think we will be staying in downtown anymore. Read moreGenuine Hotels.com guest review
When we got to San Antonio we didn't know about haveing to pay for parking on the streets. We also didn't know about the one way streets. We are orignally form California (LA) so the one way streets weren't such a bug deal. The Hotel was in a wonderful spot. When we check in their was a slight mix up with the room. The manager fix it right away. The […] lobby was always cleaned as well as our room. Staff is very nice and always willing to help. Read moreGenuine Hotels.com guest review
"Great place, attractions near by"
This place was great. good service, fast vallet, and within a block of most attractions. And at a reasonable price.Genuine Hotels.com guest review
Our room had windows that viewed the indoor pool. That is my only complaint. This hotel had free wine, beer, and appetizers during evening time, as well as hot complimentary breakfast. Service was very friendly, but checkout was unusually slow- however, the girl was new.Genuine Hotels.com guest review
Great location for visiting down town. rooms very clean, yet every sound from outside, hall, & other rooms can be heard. parking rates are outrages.Genuine Hotels.com guest review
"Very nice hotel and staff."
I really enjoyed my stay. The staff was very nice and helpful.Genuine Hotels.com guest review
"Great stay.. Highly recommend"
They had good breakfast and a free happy hour that I did not find out about until after the fact.. Overall great stay!Genuine Hotels.com guest review
Loved the location. Was able to walk to Alamo, Rivercenter Mall and restaurants. Excellent staff and service. Pool was very small. Valet was excellent even though it was a little pricey. $25 a day. We booked 2 rooms and stayed 3 nights they should include the parking or make some kind of discount. Other than that enjoyed our stay and will return.Genuine Hotels.com guest review
"Best time ever in SA!!"
This was a perfect jump start to summer vacay! Ideal location and perfect timing Spurs(not a real fan but when in Rome ...lol) won conference final that night riverwalk was bananas!!! Will visit same hotel real soon!Genuine Hotels.com guest review
"Close to everything, a+!"
The hotel was near everything we wanted to go do, the Alamo, Ripley's believe it or not, the Riverwalk, and our favorite restaurants. We even found a great tattoo studio nearby that would do matching tattoos for us for our anniversary (Rings of Fire, very nice people). It was just minutes away from the mall and market Square as well. The front desk […] staff was very polite, common areas were clean and modern, and the rooms were impeccable. The beds and the pillows were so comfortable that we went on to the hotel's website to see if we could buy them, turns out that you actually can! There were name-brand toiletries and the AC was cold as ice which was most welcome after walking around in the humid air. The view from the hotel was not award-winning, but we were more than happy to look at the roof of another building to save $50-that paid for yummy enchiladas for three at Casa Rio! Just a few blocks away were Fuddruckers and McDonald's, so if you have a family and want to go grab a quick bite on a budget there are options nearby, as well as some great night clubs if you're there for some grown-up fun. If anything, I could say that I wanted a little more out of the breakfast (was in the mood for bacon and pancakes)but the staff was quick to replenish empty plates, and it's free so how can you complain? There was a good choice of sausage and ham, omelettes, cereals, bagels and muffins. There was also French toast sticks, juices and milk and coffee. Biscuits and gravy too! All in all, I cannot think of anything that was negative about the state of all. I highly recommend this hotel. Read moreGenuine Hotels.com guest review
It was great from every side. We really enjoyed it very much. Thanks guys for your hospitalityGenuine Hotels.com guest review
The hotel is located very close to the river, only about three minutes walk. The staff was very helpful and friendly. It was memorial day weekend and very busy. The room was very small with a queen bed almost filling the entire space and the building was old. Breakfast was included but was very poorly served with long lines and slow serving. The food […] ran out and some people did not get their Breakfast. No free parking, only valet, which is little pricy. Read moreGenuine Hotels.com guest review
Was treated rudely when checking in, apparently because the clerk commented back to me that I "booked through a third party". First given a room next to the elevator on the 4th floor, when we came back down asking for a different room, endured a 5 minute interrogation on whether or not we had used the bathroom, while in the room. Then we were shown […] another room in the center of the hotel, which we said was fine, but for some unexplained reason, the clerk changed her mind and gave us a room on an outside wall, which turned out to be a much smaller queen size suite, rather than the king size suite we had booked. We just gave up and accepted the room & stayed there. Another small FYI: printed material in the room gave the rate for valet parking as $23.00 per day, but we were charged $24.00 per day. Read moreGenuine Hotels.com guest review
"Everything within walking distance, GREAT!"
Loved the hotel and the convenience of everything inside the hotel and around the hotel. It is right in walking distance of EVERYTHING. We have stayed at the Hyatt Regency on the river walk and we would stay here over the Hyatt any day. For the price and extras you receive from the hotel I do not think another hotel can beat it.Genuine Hotels.com guest review
Everything was good, but the price was high for the hotel. It was nice but not for that price.Genuine Hotels.com guest review
Upon my arrival, had to find the valet for parking... they were not readily available. The receptionist at check in was not friendly, and seemed like she wanted to be somewhere else doing something else. I almost walked out and found another motel. Everything else was fine, but one person can make a stay unpleasant!Genuine Hotels.com guest review
"Great Staff - Great location - Clean"
My family consisting of 7 adults and 2 children thoroughly enjoyed our stay at your hotel. The staff was pleasant especially the valet staff. We were treated with respect, quick and pleasant service. The kitchen staff stayed calm and pleasant especially during the rush hour at breakfast. They kept the food supply coming with a smile on their faces. […] Our three rooms were side by side and at the end of the corridor which made it cozy and comfortable for the entire family to move from one room to the other without interrupting any of the other guests. My husband kept telling me what a wonderful job my daughter and I did in locating this hotel. Thanks to each of you for making our stay memorable. Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at The Towneplace Suites San Antonio. We do appreciate the positive comments of the entire staff. Come back to see us real soon!!! Sincerely, Dee Rullo Siers General Manager
"Stones throw from the Alamo"
Overall it was great. The lady checking me in was so nice and accomodating. She made a point to get our party on the same floor for our convenience without hesitation on her part. Some of the party was coming in later. Only downside to this property is the parking. I understand that parking in downtown San Antonio is a challenge for all parties, that […] is why the valet is such a service. There is literally no where else to park but to use the valet. At $25 per night for that service, I thought that pricey when you had to wait at least 30 minutes to get your vehicle once requested. That was the only downside to this property. There are other places in same area that are about same price range and the valet is more accessable and has more prompt service. Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites Downtown San Antonio. We are glad we were able to accomadate your group and enjoyed your stay. If travel permits come back to stay with us. Sincerely, Dee Rullo Siers General Manager
We loved it and will stay again nice the room was clean comfortable bed and great pillows not flat. Great place to stay thank you TownePlace Suites.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We are glad you enjoyed your stay. If travel permits come back to see us. Sincerely, Dee Rullo Siers General Manager
Enjoyed our 2 night stay, great location and plenty close to everything. It's just a 5 minute walk to the River walk, Alamo, and Shopping Stores. Great price vs other hotels in its location. Valet parking is $24 a day (convient for being downtown) or if you choose to park yourself and walk its anywhere from $7-12 day for self parking/overnight parking. […] Breakfast was good, not great had fresh waffles, eggs, bagels, bacon, sausage, biskets-n-gravy and other food. I would suggest eating breakfast early morning because it does get crowed towards 9-10am in breakfast area, eating 8-9am was much more easyier and convient, the day before. Room with King Mattress was clean, and nice. Room came with a small kitchen, sink Freg, silverware, coffee, salt/pepper, sugar, etc. Tons on Pros for the hotel, only con for us is the pool is inside the hotel surrounded by 6 story walls with no roof, so if kids or people are loud it can echo pretty loud as the sound Bounces around for those who get one of the many interior rooms with the windows facing the pool. The front desk, valet staff, cleaning staff (whole hotel personell) was nice. Overall I would recommend the hotel, who are looking to spend $120-150 night(parking) very close to the Riverwalk (2 blocks) Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites . Downtown San Antonio has a lot to see and we are glad you got to enjoy it. Sincerely, Dee Rullo Siers General Manager
"Great rooms at great price!"
We were overly satisfied with the comfort and location of this hotel. 2 queen room was massive with kitchenette so you could easily bring/cook food. Continental breakfast offered many choices and manager's reception was a nice treat. Beds are super comfortable! The only downside is parking rate if you have a car. Definitely recommend.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We appreciate the great comments. Now that you know all about us, I do hope you come back to see us real soon. Sincerely Dee Rullo Siers General Manager
The staff seemed more than willing to do everything they could to accommodate your needs. There were only very minor cleanliness issues, and the pool is tiny. However, the location and customer service more than made up for these issues.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at The Towneplace Suites San Antonio. I do apologize that our housekeeping was not completely us to our standards but appreciate your comments. Do come back to see us if travel permits. Sincerely, Dee Rullo Siers General Manager
"Excellent customer service and great location"
Great location. Close but not too close to the Riverwalk so you don't get too much noise but in really easy walking distance. The staff was extremely nice, helpful and accommodating! I would definitely stay here again and recommend it to others as well!Genuine Hotels.com guest review
Very pleased with my stay - close to the Riverwalk and Alamo. Hotel staff were all very friendly. Just a heads up - the daily rate for the valet is $25, but it's worth it. I will stay here again!Genuine Hotels.com guest review
"Great Stay, Great Hotel"
I absolutely loved that this hotel was so close to the San Antonio river walk . There was everything I needed within walking distance. The Hotel itself was a great place to stay and had helpful people that worked there. The rooms have everything you need, great amenities, and great breakfast options! I would definitely stay again. Loved it!Genuine Hotels.com guest review
Awesome hotel, great locationGenuine Hotels.com guest review
Overall it was a fabulous hotel!!!Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites San Antonio . We appreciate the comments and do hope you come back to see us. Sincerely Dee Rullo Siers General Manager
I wish we could have stayed longer, but didn't have the time off from work. The hotel was very nice and loved all the amenities(fridge, sink, stove, toaster,, etc). It was exactly one block away from the Alamo and River Walk. Great location, great hotel. But would definitely not stay here for more than one night. The 25.00 a night mandatory valet parking […] is just too much. Hotel itself was great, but when your paying 150.00 a night, I think parking should be included. Read moreGenuine Hotels.com guest review
location manger? was very knowledgeable about where every thing was , but failed to let us know about the barricades around the market place so we were never able to get there by vehicle. VESTA celebration?Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites San Antonio. We do apologize about the miscommunication on the Market place info. I do hope if travel permits you come back . Sincerely, Dee Rullo Siers General Manager
The hotel is awesome the price was amazing and location was central to everything. When all the hotels were full for my conference i was in town for the hotels.com rep suggested this location which is about 3 blocks from convention center and $50-100 cheaper per night but the suites were well maintained and modern the staff was very friendly and I will […] stay here again and actually suggested it to a colleague that is headed there in a few weeks with family Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. I am glad you enjoyed your stay. Sincerely, Dee Rullo Siers General Manager
"Good Value, great central location"
My daughter and I enjoyed our stay here. The location was perfect for visiting all downtown locations and the breakfast was excellent. The only downside was the very small pool. But, we would definitely stay here again.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at Towneplace Downtown San Antonio. We are glad you and your daughter enjoyed your stay. We do appreciate it. Come back to see us real soon. Sincerely, Dee Rullo Siers General Manager
"Nice hotel very helpful staff"
Had a good time enjoyed the river walk and city of San AntonioGenuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. I am glad you enjoyed our great city as well. If travel permits I do hope you come back to see us. Sincerely, Dee Rullo Siers General Manager
My wife and I stayed for just one night, but enjoyed almost every bit of it. It is conveniently located near the river walk, dining, and entertainment. The room was clean, and we enjoyed all the added amenities. The only reason I gave it a 4/5 was the breakfast… But hey, no big deal there is a Starbucks and Big Apple Bagels within a few blocks. We will […] be coming back when we decide to get away from the Austinites and enjoy the river walk for a weekend. Read moreGenuine Hotels.com guest review
"We loved having a kitchen in the room!"
The location was convenient and the rooms were very comfortable. My kids and I all thought the free breakfast was better than most because of the variety and quality of the items offered. We also enjoyed the big refrigerator and dishes/silverware in the room.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at towneplace suites. We are glad that your family enjoyed breakfast. we do appreciate you sending this review. Dee Rullo-Siers General Manager
This appears to be a newer property and is in a great location. A very short distance to Riverwalk.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for stay at the Towneplace Suites San Antonio. We do hope you enjoyed your stay and come back to see us. Dee Rullo-Siers General Manager
"Nice hotel. Great location and super staff!"
Great trip. Nice clean rooms and yummy breakfast! Staff was good and loved the people that parked my car. They were very nice and very good with providing directions when I needed them.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We appreciate you comments and glad you enjoyed your stay. Come back to see us real soon. Dee Rullo Siers General Manager
In town for military graduation which was about 15 minute drive away. Great location. 1 block away from the Riverwalk. Just didnt like the cost of the valet parking, $24 per night. no self parking at the hotel. parking is available around but not sure how safe over night. Breakfast ws just ok. No bar in the hotel but close by.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites San Antonio. Congratulations on the military graduation. If travel permits,I do hope you come back to see us. Dee Rullo Siers General Manager
Great location and nice rooms. When we first arrived we were given a room overlooking the pool courtyard and it was incredibly loud!! But we were moved to a room with a street view which was much better. Nice to have free breakfast but it wasn't great but still free. Mattress was somewhat uncomfortable so we had sore backs all weekend. Overall, great […] location and nice hotel but bad breakfast and don't get a courtyard view. Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites. I am glad to hear we were able to move you to a better location. We do apologize for any inconvenience but hope if travel permits you will allow us to show you the true hospitality I know we can. Sincerely Dee Rullo Siers
"May as well be on Riverwalk"
TownPlace was so close to the Riverwalk it may as well have been right on it! The difference in cost was certainly worth the very short walk. Staff was friendly, room had more than we needed and the breakfast in the morning was great! Yes, it was $25 for valet parking, but you will pay for parking anywhere in downtown San Antonio. Would stay here again […] next time we are in town! Read moreGenuine Hotels.com guest review
Very friendly and helpful staff. Great location & room was excellent. Buffet breakfast in morning was great!Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites. I am glad you enjoyed your stay and appreciate the comments about our staff. Come back to see us real soon. Sincerely Dee Rullo Siers General Manager
Great location within walking distance of everything downtown including the Tower of Americas. Great service, valet staff were awesome, breakfast was delicious....nothing negative about this trip!Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you on your recent review of Towneplace Suites San Antonio. We are glad you spent your anniverary trip with us.. We do hope you come back to see us real soon. Maybe next Anniversary? Dee Rullo Siers General Manager
Very nice! Too bad we didn't know it came with a kitchenette. Very clean and breakfast was very good. Staff was very professional and kind from top to bottom. Would recommend this place to friends.Genuine Hotels.com guest review
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