All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here409 E Houston St, San Antonio, TX, 78205, United States of America, ‏‎855-239-9485
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4.5 / 5Excellent

Score breakdown (from 663 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.6
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5.0 / 5Outstanding
"LOCATION LOCATION LOCATION!!!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were pleasantly surprised at the proximity and great location to all the area attractions.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. Glad to hear you enjoyed your stay. and that our location was perfect for you. Dee Siers General Manager
1 night family trip May 24, 2015
Mari
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, we were able to walk to almost everything we wanted to do except go to Sea World. Enjoyed our vacation tremendously due to the great location! only problem was the rain the last 2 days.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites. We are glad to hear that you enjoyed your stay do hope you come back to see us. Sorry about the rain.! Dee Siers General manager
3 night romance trip May 15, 2015
Susan
US
5.0 / 5Outstanding
"Quiet and Clean, Good Location - Nice Place"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice Hotel with a good location. Pros: Quiet and Clean, Large LCD TV, Free breakfast, all the normal stuff, plus 4 hot items, no sweet rolls, Soft towels, Nice little shelf with outlet to charge phone. Valet parking, fast and less that the others. About a block and a half from the Alamo and Tour busses About a Block from the best area of Riverwalk, Fastest elevators south of NYC, Staff was polite and friendly. Cons Front Desk check-in Service was rushed and provided little information. Next trip I won't bother to look elsewhere, this is the one for me. Tip - Others recommended a room away from the rear (Peacock Alley), took that advice and received a 4th floor room overlooking the pool. I did not hear any noise in 3 days.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear all about your stay and that when travel permits you will be back to see us. Sincerely, Dee Rullo Siers General Manger
3 night romance trip May 6, 2015
JOSEPH
US
5.0 / 5Outstanding
"Weekend Getaway!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a great hotel! First time we have ever stayed at this hotel and a had great experience! Thanks to all your employees who were very helpful! Terri
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. It is so glad to here that your first experience with our hotel was a good one. Sincerely, Dee Siers General manager
3 night romance trip Apr 30, 2015
Terri
US
5.0 / 5Outstanding
"Fiesta Time."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great area,We had a great time at Fiesta.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Toweplace Suites San Antonio. We are glad to hear you had a glad time during FIESTA. Dee Rullo Siers General Mgr.
2 night trip with friends Apr 24, 2015
Tom
US
4.0 / 5Excellent
"Super Place!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a wonderful stay. It is seriously one of the BEST located hotels in the downtown/riverwalk area. The staff was great, super friendly and the rooms were spacious and clean. When we visit San Antonio again, we will certainly stay here!
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are excited to hear that you enjoyed your stay and that our staff made it special for you. Sincerely, Dee Rullo Siers General Manager
3 night trip with friends Apr 9, 2015
Brandon
US
4.0 / 5Excellent
"Family spring break getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
great service, great location, clean large room, and having a kitchenette was great with kids.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites we are glad that your Family Spring break was a great one. Dee Rullo Siers General Manager
2 night family trip Mar 20, 2015
Peter
US
4.0 / 5Excellent
"Really good overall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We would definitely stay here again. Proximity to the Alamo and Riverwalk were good. The staff was marvelously friendly but often absent from the front desk. The elevator was out of service for two mornings of our stay but only for a short period of time. Breakfast was really good and the lobby and room was very clean.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We appreciate your comments and glad to hear that we provided good customer service. Dee Rullo Siers General Manager
6 night family trip Mar 9, 2015
Anita
US
5.0 / 5Outstanding
"a nice place to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stay there for 5 nights with a great overall experience. The hotel location is very close to the river walk, and the room condition is good.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We appreciate your comments. It is good to hear that you had a great experience in san antonio. Dee Rullo Siers General Manager
5 night business trip Mar 1, 2015
A Traveler
US
4.0 / 5Excellent
"San Antonio"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Very nice. Good space, like the kitchen, clean and friendly maids. Neighborhood has some positives like Thai restaurant and proximity to Alamo, but not as pretty as on the River Walk.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the towneplace suites.We are glad you enjoyed your stay and that our staff provided good service for you. Dee Siers GM
5 night business trip Mar 1, 2015
Lok
US
2.0 / 5Fair
"Very inappropriate, rude!"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Front desk personal as well as the manager on duty where rude and appeared to be but out when asked to assist! The desk clerk lied at check in stating there was no room at all in hotel but one handicap room!.The room was on first floor facing alley! Sorry I paid for one king and couch sofa bed! The manager replied, there are no guarantees of reservations, really! Rude! I continue to have bad experiences booking thru hotels.com and think this shall be the last. No way was this Marriott standards! Let me say the house keeping and maintenance and valet crew were the opposite. Helpful and well mannered!
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites. I truly apologize for your stay not being up to the Customer Service I know we can provide. We have addressed this issue and will continue going forward. Thank you for your comments . Dee Rullo Siers General Manager
1 night business trip Feb 21, 2015
Mary
US
5.0 / 5Outstanding
"Very close to the river walk and the Alamo."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and comfortable room. Beautiful bathroom. Nice kitchenette. I enjoyed my stay.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We do appreciate your positive comments and that you enjoyed your stay. Dee Rullo Siers General Manager
Other trip Feb 24, 2015
Bill
US
4.0 / 5Excellent
"weekend getaway"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I will come back to this hotel.. I love the Location! Not far from the Riverwalk and the Almao. The staff was very friendly and prompt. The only downside was that the OJ was watered down, but it was free breakfast.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are excited to hear that you will be back. Thanks Again Sincerely, Dee Rullo Siers General Manager
2 night romance trip Feb 6, 2015
Christina
US
5.0 / 5Outstanding
"Very comfortable stay with very friendly staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the TownePlace Suites to attend a concert at the Majestic. It was an easy walk with restaurants close by. It's a great place to stay in downtown San Antonio, not far from the Alamo and the Riverwalk.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that you enjoyed your stay while attending the concert at the beautiful Majestic Theatre. Sincerely, Dee Rullo Siers General Manager
1 night romance trip Feb 13, 2015
Marguerite
US
4.0 / 5Excellent
"Couples Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Came to San Antonio with 5 other couples for a mini getaway (3days) to enjoy the river walk and explore San Antonio. Had a great time, great food, and great fun. Really enjoyed Howl at the Moon.....excellent entertainment! Visited the Alamo of course and rode around the city in the double decker bus. Enjoyed a short cruise on the river and had some great Mexican food while there. Was a little surprised at how many homeless and people asking for money in the area around the riverwalk and hotel. Overall we all had a great time!
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that you and your group enjoyed your stay. Dee Rullo Siers General Manager
Other trip Feb 15, 2015
Dee
US
4.0 / 5Excellent
"nice hotel bad location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    1.0
Nice beds, clean, nice staff. Only thing, did not like noisy alley at night. We stayed on first floor next to alley, it got scary at night.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank for staying at the Towneplace Suites San Antonio. We are glad you enjoyed our amenities and that the staff provided good customer service. Sincerely, Dee Rullo Siers General Manager
1 night family trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice and quiet"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My husband and I stayed here on a weekend and it was surprisingly quiet considering its downtown. The hotel was clean and very neat. I would stay there again.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. We are glad to hear you enjoyed your weekend and will come back to see us. Dee RulloSiers General Manager
1 night romance trip Feb 7, 2015
Isabel
US
3.0 / 5Good
"DO NOT STAY ON FLOOR 1"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
I stayed in 103 the first night and 107 the second night. You can here the people on the streets, like they are in your room. At 2 when the bars close you get to "enjoy" the drunk people like your apart of the group. Fine hotel for the $130 I paid... BUT DO NOT STAY ON FLOOR 1. (I have stayed in almost every hotel in San Antonio)
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace San Antonio. We are sorry to hear that the first floor was noisy for you. We hope if travel permits you come back to see us. Dee Rullo Siers General Manager
Other trip Feb 7, 2015
David
US
5.0 / 5Outstanding
"Perfect!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it! When in San Antonio, will stay here again :)
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. We are glad to hear you really enjoyed your stay and will come back to see us. Dee Rullo Siers General Manager
2 night business trip Jan 30, 2015
Elizabeth
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The rooms were very nice. It was a short walk to the convention center. Breakfast was good. No complaints whatsoever!
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. It is great to hear that our amenities and location worked for you. Thanks Again. Dee Rullo Siers General Manager
Other trip Feb 4, 2015
Carla
US
5.0 / 5Outstanding
"Nice Clean Hotel"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall, I liked the hotel. But the first room we were in, the bathtub did not drain. We had to be transferred to another room. And, the only downside was that after our second room was checked for cleaning the second day of stay, the dead bolt was left extended and the room was left open. I am sure it was just an oversight. But still, I could have lost my computer and other belongings.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that overall the stay was great. However we are addressing the issues you had in your room and hope if travel permits you give us another opportunity. Dee Rullo Sier General Manager
3 night business trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel close downtown"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We booked this hotel for PAX South. It was really close to all the events going on. The staff was super friendly and everything was extremely clean!
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites. We are glad to hear that our location was perfect for your event in San Antonio. Dee Rullo Siers General Manager
Other trip Feb 1, 2015
A. Mead
US
5.0 / 5Outstanding
"Good place in the heart of San Antonio"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great price for the location. It was right near the Riverwalk and easy to get to by car and then to get around town from by foot. It was nice to be able to eat breakfast at the hotel. The rooms were good sized.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites . We are glad to hear that our location was perfect for your travels. Dee Rullo Siers General Manager
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect San Antonio Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
In the perfect location! So easy to walk everywhere!
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. Glad to hear the our location was perfect for your travel to San Antonio. Sincerely, Dee Rullo Siers General Manager
3 night romance trip Jan 22, 2015
Laura
US
5.0 / 5Outstanding
"Wonderful!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great stay here! Was walking distance to everything. We were staying for Pax South and found it's location and free breakfast perfect!
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. Glad to hear you enjoyed are amenities. Thanks Again Dee Rullo Siers General Manager
Other trip Jan 27, 2015
A Traveler
US
4.0 / 5Excellent
"Thin walls"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, great hotel. Very clean, staff was great. My only complaint was the noise. We stayed there for 3 nights. One night we were kept awake by a room full of young kids that sounded like there were in the room with us. The next night a baby was wailing late in the night. These things happen, but due to the thin walls it hampered what was otherwise a very nice stay.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. Glad to hear our staff made your stay a good one. Sincerely Dee RulloSiers General Manager
Other trip Jan 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay on Riverwalk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed here with my family while I attended conference. Very comfortable hotel, good for a family. Felt like home.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that you and your family enjoyed their stay. Its also glad to hear it felt like " Home." Dee RulloSiers GeneralManager
Other trip Jan 26, 2015
Nathan
US
2.0 / 5Fair
"No toothpaste-no good rating!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was ok. I stayed in closest room to desk, room 102. When went in it had suitcases, etc in it like someone was in there. They came and took them out. Someone was banging on my door at 11:30 PM even though right next to desk in room 102. Worst part: No toothpaste! Every hotel has toothpaste! You cannot fly with toothpaste anymore! Worst part is they looked for 1/2 hour for it...than told me they would get it maybe...and I knew it as lip service. So I went all day without brushing my teeth...yuck. Having no toothpaste...and not going to get me some...was un-acceptable!...every hotel I go to has it! Very poor service.....
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. We do apologize that it was not as perfect as a know it can be. We do hope if travel permits you give us another opportunity. Dee RulloSiers General Manager
2 night trip Jan 17, 2015
Michael
US
5.0 / 5Outstanding
"Great Hotel Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Couldn't ask for a better location if wanting to stay close to the River Walk and Alamo. Jason and Victoria on the front desk staff were very friendly and excellent in answering questions with whatever we were looking for. The breakfast staff could take a few lessons from them. They were abrupt and unfriendly. Both days we stayed about 15 minutes to their posted closing time they did not want to restock the items that were emptying - their response was they were putting out what they had. If that's true then management needs to be certain they have the supply that they need. No matter what the supply the staff's attitude is a reflection on each individual and they shouldn't be in customer service if they don't enjoy it and it appeared they didn't.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antono. We are glad to hear that Victoria and Jason made your stay a good one. We do apologize about the breakfast and will be addressing these issues . Thanks Again Dee Rullo Siers General Manager
3 night trip with friends Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Stay in San Antonio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean, modern hotel. First room was by an elevator and noisy so we asked to be moved. Second room was wonderful. Went with two other couples and had a great time. Pool heater was not working, but everything else was great including Jason at the front desk who was extremely helpful. Great value for the money and right in the heart of San Antonio River Walk. If you're trying to save a few bucks, go a block or two away for the $10 parking at the Methodist church or public parking garage and skip the valet.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We glad to hear that we took care of your needs right away. Thanks again for staying. Dee Rullo Siers General Manager
2 night trip with friends Jan 14, 2015
Ronna
US
2.0 / 5Fair
"Disappointing experience"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Uneventful the first night; second night, there was a water leak origionating from a room on a floor above ours. A massive water leak at 1:00 Am. we were MOVED TO A DIFFERENT ROOM, WE MOVED OURSELVES! Mentioned it to the morning desk on Friday morning, basically they were sorry yet "no harm - no foul",our inconvience did not nessistate any additional attention.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We do apologize for the experience not being as to what we know we can do. We do hope if travel permits you give us another opportunity to show you better customer service. Dee Rullo Siers General Manager
Other trip Jan 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location and room."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great location! It was just a few minutes to the fabulous River Walk.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace San Antonio. We are glad to hear that our location was perfect for your travel./ Dee Rullo Siers General Manager
6 night romance trip Jan 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was at San Antonio for a conference and chose to stay at TownePlace Suites instead of one of the overpriced official conference hotels. I had a wonderful experience! Loved everything about the hotel: spacious, comfortable room, free Wi-Fi, free (and delicious) hot breakfast, friendly staff, all amenities, convenient location to Riverwalk and the Convention Center, and, on top of all that, affordable. I will definitely stay here again next time I travel to San Antonio.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that you had a perfect stay. Thanks Again looking forward to seeing you again. Dee Rullo Siers General Manager
4 night business trip Jan 9, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Service."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The front desk was extremely helpful. When we got there they did not have our reservation from Hotels.com in the system. The front desk went above and beyond finding us a room.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suties San Antonio. We are glad to hear that our front desk provided great customer service. Sincerely, Dee Rullo Siers General Manager
2 night family trip Dec 21, 2014
A Traveler
US
3.0 / 5Good
"Airforce BMT Graduation Weekend"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Amazing location, one block from Alamo and Riverwalk. Stayed here 4 nights and I would definitely stay here again. My only complaint was the free wifi they claim to offer. In 5 days I was never able to connect. The "hot" breakfast was a little disappointing but no different than most other hotels.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace San Antonio. I am sure you are very proud to have someone in the BMT Graduation. I am glad to hear that our location was perfect for you and your family. I do apologize that you did experience issues with the Wifi and this is being addressed. Thanks Again. Dee Rullo Siers General Manger
3 night romance trip Jan 8, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was great! Really comfortable! Loved the kitchen area! I travel a lot and have stayed in many hotels around the world!
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear you enjoyed your stay with us throughout your travels. Thanks Again. Dee Rullo Siers General Manager
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"perfect location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
perfect walking distance to everything! loved the location and although we really didn't need our vehicle to get around the valet staff was extremely polite and helpful throughout our stay
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites . We are glad that you enjoyed your stay and that you found our location to be perfect for you. Sincerely, Dee Rullo Siers General Manager
3 night romance trip Dec 31, 2014
Tia
US
5.0 / 5Outstanding
"The full package"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have no complaints at all about our stay. Having a full service kitchen and being.close to Walgreens really helped on Christmas Eve when there were essentially no restaurants open.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for your stay at the Towneplace Suites San Antonio. We appreciate the time spent on your comments. Sincerely, Dee Rullo Siers General Manager
5 night family trip Dec 24, 2014
Karuppiah
US
4.0 / 5Excellent
"Very well located, and ideal for families."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very good hotel. Fantastically located to visit San Antonio (minutes away from Riverwalk and other attractions). It was perfect for us to have a studio instead of a regular room as we could store snacks for the kids in the fridge. The only slight downsides are: - parking is only through valet parking so you have to pay, and you need to wait each time you want to take the car for a few minutes (they are pretty quick about it though) - the breakfast is served in throw away plates and cutlery, and while there is a enough choice, the quality of some of the items could be better.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that location and our amenities work for your family stay. Thank you for all of your comments. Dee Rullo Siers General Manager
3 night family trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
""A couple of nights away with the family""
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were impressed with the friendliness of the staff and the room was very clean. Our room's mini kitchen was an added plus and would have been used more if we'd been staying additional nights. The only details that kept our rating from being a full 5 stars were that the breakfast buffet wasn't stocked well (maybe it was because it was early in the week?) and hot water for showers took a bit of patience (maybe our room was located far from the water heater?). We would stay at this hotel again, though, and were overall impressed with the location and friendliness of the staff.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio for your time away with family. I am glad to hear we made your stay a comfortable one. Sincerely, Dee Rullo Siers General Manager
2 night family trip Dec 28, 2014
Patrick
US
5.0 / 5Outstanding
"Great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Staff was very friendly and felt very comfortable at this hotel. Excellent location as well!
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace San Antonio. It is great to hear that our staff made it comfortable for you. Sincerely, Dee Rullo Siers General Manager
2 night family trip Dec 26, 2014
David
US
2.0 / 5Fair
"Extremely poor service"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Left @8:00 am came back @ 6:00 pm and our room hadn't been made everything was as we left it. Bed was not made, no fresh towels or linens, called front desk, stated they would bring clean towels and they did and that was it, there was a maid cart in the hallway I had to go get my own soap, shampoo, toiletries and empty my own trash and get clean trash bag.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace suites San Antonio. We do apologize for not having good housekeeping service. We will be addressing this and hope you come back to see us. Dee Rullo Siers General Manager
2 night family trip Dec 19, 2014
Irma
US
4.0 / 5Excellent
"Local traveler"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall it was a great stay but the king room was a little small.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. It is good to hear that overall you enjoyed it. Thanks Again, Dee Rullo Siers General Manager
2 night romance trip Dec 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent location, clean rooms"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was nice and clean, the hotel was very close to the Riverwalk and Majestic Theatre where we wanted to go. Valet parking was convenient for us since looking for parking downtown is hard. The breakfast was great with lots of food choices.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that our location was a perfect location for you. Dee Rullo Siers General Manger
1 night romance trip Dec 20, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The vallet is very generous. Upfront desk is sort of impatient.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We appreciate your comments and we will address them. Thanks Again. Sincerely, Dee Rullo Siers General Manager
Other trip Dec 23, 2014
A Traveler
US
4.0 / 5Excellent
"Great centralized location!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
First let me start by saying that I love the location of this hotel. Central to everything and for a good price! Likes: Super clean hotel, nice breakfast, central location, small snack store inside, laundry, gym, basically all of the accomodations. Dislikes: noisy, they allow pets (or maybe it was a medical support animal) so the last day there I was woken up by a yapping puppy. The staff was overall friendly but they seemed overwhelmed. Every time I asked them a question they seemed to brush off requests...I had to ask 3 different people for extra pillows until someone finally granted the request. They also do not have on-site parking and you pay an additional $25 night valet fee.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We do apologize for any inconvenience and do hope you come back to see us. Dee Rullo Siers General Manager
2 night family trip Dec 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location. The room was nice and the staff was friendly. Enjoyed our stay.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites San Antonio. We are glad to hear that our staff made your stat a great one. Thanks again Dee Rullo Siers General Manager
2 night romance trip Dec 6, 2014
Dennis
US
5.0 / 5Outstanding
"Nice hotel close to Riverwalk"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is within walking distance of the Alamo and the Riverwalk area. My husband and I spent 7 days in this hotel and thought the room was very comfortable and had a nice view.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you stacy for staying at The Townplace suites San Antonio. We are glad to hear that you and your husband enjoyed your stay with us. Thanks again. Sincerely, Dee Rullo Siers General Manger
Other trip Dec 9, 2014
Stacy
US
5.0 / 5Outstanding
"Will be staying here again on our next trip!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a lovely stay. We wanted to get away before our twins are born so we chose this hotel because it was close enough to everything we wanted to see in San Antonio. Probably our favorite thing about this hotel was the amazing complimentary breakfast. Everything was delicious & we really enjoyed getting to start each day of our trip with such good food.
Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying at the Towneplace Suites Downtown San Antonio for your getaway before a exciting time for your family. We do hope you come back to see us with your new family as well. Sincerely, Dee Rullo Siers General Manager
2 night romance trip Dec 5, 2014
Aleisha
US
4.0 / 5Excellent
"Good but it could use help"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
First we were introduced to an uncleaned room. (room change #1) Second, we were given a fine room on the 5th floor which had an AC unit that made an intermittent loud sound that we just couldn't manage to sleep through after 2 nights. We changed at 3 AM!! At 3 AM, there was no attendant a the desk. I had my husband call the desk and no one answered. I found the attendant in the stairwell fast asleep. When I woke her, she gave me another room. (room change #2, but 3rd room for us!) This second level room was just fine. It has some odd design quirks, like we have to open the bathroom door and walk around the huge door in a small area to get to the toilet. But it was otherwise just fine. Really it was a good condition hotel in a fantastic area, and we just had some odd issues. I would actually still stay here again, but not wait until 3 AM to change rooms because of a messed up AC unit.
Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown
Thank you for staying with the Towenplace Suites San Antonio. We do apologize for the inconvience you were caused and we will be addressing the issue mention. I do hope you do give us another opportunity to show you the true hospitality I know we can. Sincerely, Dee Rullo Siers General Manager
Other trip Dec 8, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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