Was treated rudely when checking in, apparently because the clerk commented back to me that I "booked through a third party". First given a room next to the elevator on the 4th floor, when we came back down asking for a different room, endured a 5 minute interrogation on whether or not we had used the bathroom, while in the room. Then we were shown […] another room in the center of the hotel, which we said was fine, but for some unexplained reason, the clerk changed her mind and gave us a room on an outside wall, which turned out to be a much smaller queen size suite, rather than the king size suite we had booked. We just gave up and accepted the room & stayed there. Another small FYI: printed material in the room gave the rate for valet parking as $23.00 per day, but we were charged $24.00 per day. Read moreGenuine Hotels.com guest review
"Everything within walking distance, GREAT!"
Loved the hotel and the convenience of everything inside the hotel and around the hotel. It is right in walking distance of EVERYTHING. We have stayed at the Hyatt Regency on the river walk and we would stay here over the Hyatt any day. For the price and extras you receive from the hotel I do not think another hotel can beat it.Genuine Hotels.com guest review
Everything was good, but the price was high for the hotel. It was nice but not for that price.Genuine Hotels.com guest review
"Good hotel close to the river walk in San Antonio"
It was a good experience.. Close to the river walk, Alamo, a lot of restaurants and a lot of shopping .Genuine Expedia guest review
Upon my arrival, had to find the valet for parking... they were not readily available. The receptionist at check in was not friendly, and seemed like she wanted to be somewhere else doing something else. I almost walked out and found another motel. Everything else was fine, but one person can make a stay unpleasant!Genuine Hotels.com guest review
The hotel staff was extremely helpful and friendly. The room was nice though the bathroom layout was awkward The breakfast was good but the serving was somewhat inefficient.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We do appreciate the comments and hope you do come back to see us. Sincerely, Dee Rullo Siers General Manager
"Great Staff - Great location - Clean"
My family consisting of 7 adults and 2 children thoroughly enjoyed our stay at your hotel. The staff was pleasant especially the valet staff. We were treated with respect, quick and pleasant service. The kitchen staff stayed calm and pleasant especially during the rush hour at breakfast. They kept the food supply coming with a smile on their faces. […] Our three rooms were side by side and at the end of the corridor which made it cozy and comfortable for the entire family to move from one room to the other without interrupting any of the other guests. My husband kept telling me what a wonderful job my daughter and I did in locating this hotel. Thanks to each of you for making our stay memorable. Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at The Towneplace Suites San Antonio. We do appreciate the positive comments of the entire staff. Come back to see us real soon!!! Sincerely, Dee Rullo Siers General Manager
"Stones throw from the Alamo"
Overall it was great. The lady checking me in was so nice and accomodating. She made a point to get our party on the same floor for our convenience without hesitation on her part. Some of the party was coming in later. Only downside to this property is the parking. I understand that parking in downtown San Antonio is a challenge for all parties, that […] is why the valet is such a service. There is literally no where else to park but to use the valet. At $25 per night for that service, I thought that pricey when you had to wait at least 30 minutes to get your vehicle once requested. That was the only downside to this property. There are other places in same area that are about same price range and the valet is more accessable and has more prompt service. Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites Downtown San Antonio. We are glad we were able to accomadate your group and enjoyed your stay. If travel permits come back to stay with us. Sincerely, Dee Rullo Siers General Manager
We loved it and will stay again nice the room was clean comfortable bed and great pillows not flat. Great place to stay thank you TownePlace Suites.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We are glad you enjoyed your stay. If travel permits come back to see us. Sincerely, Dee Rullo Siers General Manager
Enjoyed our 2 night stay, great location and plenty close to everything. It's just a 5 minute walk to the River walk, Alamo, and Shopping Stores. Great price vs other hotels in its location. Valet parking is $24 a day (convient for being downtown) or if you choose to park yourself and walk its anywhere from $7-12 day for self parking/overnight parking. […] Breakfast was good, not great had fresh waffles, eggs, bagels, bacon, sausage, biskets-n-gravy and other food. I would suggest eating breakfast early morning because it does get crowed towards 9-10am in breakfast area, eating 8-9am was much more easyier and convient, the day before. Room with King Mattress was clean, and nice. Room came with a small kitchen, sink Freg, silverware, coffee, salt/pepper, sugar, etc. Tons on Pros for the hotel, only con for us is the pool is inside the hotel surrounded by 6 story walls with no roof, so if kids or people are loud it can echo pretty loud as the sound Bounces around for those who get one of the many interior rooms with the windows facing the pool. The front desk, valet staff, cleaning staff (whole hotel personell) was nice. Overall I would recommend the hotel, who are looking to spend $120-150 night(parking) very close to the Riverwalk (2 blocks) Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites . Downtown San Antonio has a lot to see and we are glad you got to enjoy it. Sincerely, Dee Rullo Siers General Manager
"Great rooms at great price!"
We were overly satisfied with the comfort and location of this hotel. 2 queen room was massive with kitchenette so you could easily bring/cook food. Continental breakfast offered many choices and manager's reception was a nice treat. Beds are super comfortable! The only downside is parking rate if you have a car. Definitely recommend.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We appreciate the great comments. Now that you know all about us, I do hope you come back to see us real soon. Sincerely Dee Rullo Siers General Manager
"Good value hotel near Riverwalk"
Hotel staff were nice. We liked the location relative to the Riverwalk and other downtown amenities. They had an extensive warm breakfast available each morning. We were disappointed in the pool and housekeeping did not do a good job on our room most days, primarily it appeared that the vacuuming was skipped. We did not complain so they may have been […] better if we had. Otherwise our stay was a good value and we would suggest that others consider it as one of their options. One other thing that we had trouble with was consistent WiFi service. Read moreGenuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. I am glad you enjoyed the downtown amenities. I do apologize that housekeeping was not up to our standards but hope if travel permits you give us another opportunity to show you the true hospitality I know we can. Sincerely Dee Rullo Siers General Manager
The staff seemed more than willing to do everything they could to accommodate your needs. There were only very minor cleanliness issues, and the pool is tiny. However, the location and customer service more than made up for these issues.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at The Towneplace Suites San Antonio. I do apologize that our housekeeping was not completely us to our standards but appreciate your comments. Do come back to see us if travel permits. Sincerely, Dee Rullo Siers General Manager
"Excellent customer service and great location"
Great location. Close but not too close to the Riverwalk so you don't get too much noise but in really easy walking distance. The staff was extremely nice, helpful and accommodating! I would definitely stay here again and recommend it to others as well!Genuine Hotels.com guest review
"First visit to San Antonio"
We were in town for a wedding. The entire staff at this hotel could not have been any nicer. Every single person from the people at the front desk, valets, breakfast staff and room staff were wonderful. They were always asking if there was anything else they could do for us. It was a very enjoyable stay and I would highly recommend this hotel.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites San Antonio. We do appreciate the comments made about the staff. If travel permits do come back to see us. Sincerely Dee Rullo Siers General Manager
Very pleased with my stay - close to the Riverwalk and Alamo. Hotel staff were all very friendly. Just a heads up - the daily rate for the valet is $25, but it's worth it. I will stay here again!Genuine Hotels.com guest review
"Great Stay, Great Hotel"
I absolutely loved that this hotel was so close to the San Antonio river walk . There was everything I needed within walking distance. The Hotel itself was a great place to stay and had helpful people that worked there. The rooms have everything you need, great amenities, and great breakfast options! I would definitely stay again. Loved it!Genuine Hotels.com guest review
Awesome hotel, great locationGenuine Hotels.com guest review
The hotel was very nice, cozy felt like a home away from. However the staff didn't seem generally interested in assisting me or go above to make sure my stay was satisifactory.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you staying at the Towneplace Suites San Antonio. I am sorry that we did not make your stay a perfect one but do hope if travel permits you give us another opportunity. Dee Rullo Siers General Manager
Overall it was a fabulous hotel!!!Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites San Antonio . We appreciate the comments and do hope you come back to see us. Sincerely Dee Rullo Siers General Manager
"Close to the Alamo and the Riverwalk."
When the reservation was made, it was noted that 5 adults were being booked thru Expedia and Marriott, however, when the day of arrival occurred, the room was only sized for four (4). This is a major flaw with Expedia in allowing this type of booking/reservation from occurring. This issue needs to be resolved immediately, so future clients don't experience […] the same issue. This put the staff of the hotel in a very tough situation and unfortunately, Expedia couldn't be held accountable, since the hotel reservations had already been paid for. As a result of this situation, I WOULD NOT BOOK ANY FURTHER HOTEL RESERVATIONS THROUGH EXPEDIA !!!!!!! Expedia and Marriott Corporation need to step up and correct the website, immediately. The staff at the hotel were wonderful under the circumstances and made the visit very enjoyable, considering I travelled approximately 1300 miles from Wisconsin to San Antonio. Read moreGenuine Expedia guest review
I wish we could have stayed longer, but didn't have the time off from work. The hotel was very nice and loved all the amenities(fridge, sink, stove, toaster,, etc). It was exactly one block away from the Alamo and River Walk. Great location, great hotel. But would definitely not stay here for more than one night. The 25.00 a night mandatory valet parking […] is just too much. Hotel itself was great, but when your paying 150.00 a night, I think parking should be included. Read moreGenuine Hotels.com guest review
location manger? was very knowledgeable about where every thing was , but failed to let us know about the barricades around the market place so we were never able to get there by vehicle. VESTA celebration?Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites San Antonio. We do apologize about the miscommunication on the Market place info. I do hope if travel permits you come back . Sincerely, Dee Rullo Siers General Manager
The hotel is awesome the price was amazing and location was central to everything. When all the hotels were full for my conference i was in town for the hotels.com rep suggested this location which is about 3 blocks from convention center and $50-100 cheaper per night but the suites were well maintained and modern the staff was very friendly and I will […] stay here again and actually suggested it to a colleague that is headed there in a few weeks with family Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. I am glad you enjoyed your stay. Sincerely, Dee Rullo Siers General Manager
"Good Value, great central location"
My daughter and I enjoyed our stay here. The location was perfect for visiting all downtown locations and the breakfast was excellent. The only downside was the very small pool. But, we would definitely stay here again.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at Towneplace Downtown San Antonio. We are glad you and your daughter enjoyed your stay. We do appreciate it. Come back to see us real soon. Sincerely, Dee Rullo Siers General Manager
"Nice hotel very helpful staff"
Had a good time enjoyed the river walk and city of San AntonioGenuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. I am glad you enjoyed our great city as well. If travel permits I do hope you come back to see us. Sincerely, Dee Rullo Siers General Manager
My wife and I stayed for just one night, but enjoyed almost every bit of it. It is conveniently located near the river walk, dining, and entertainment. The room was clean, and we enjoyed all the added amenities. The only reason I gave it a 4/5 was the breakfast… But hey, no big deal there is a Starbucks and Big Apple Bagels within a few blocks. We will […] be coming back when we decide to get away from the Austinites and enjoy the river walk for a weekend. Read moreGenuine Hotels.com guest review
"We loved having a kitchen in the room!"
The location was convenient and the rooms were very comfortable. My kids and I all thought the free breakfast was better than most because of the variety and quality of the items offered. We also enjoyed the big refrigerator and dishes/silverware in the room.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at towneplace suites. We are glad that your family enjoyed breakfast. we do appreciate you sending this review. Dee Rullo-Siers General Manager
This appears to be a newer property and is in a great location. A very short distance to Riverwalk.Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for stay at the Towneplace Suites San Antonio. We do hope you enjoyed your stay and come back to see us. Dee Rullo-Siers General Manager
"Nice hotel. Great location and super staff!"
Great trip. Nice clean rooms and yummy breakfast! Staff was good and loved the people that parked my car. They were very nice and very good with providing directions when I needed them.Genuine Expedia guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying at the Towneplace Suites San Antonio. We appreciate you comments and glad you enjoyed your stay. Come back to see us real soon. Dee Rullo Siers General Manager
In town for military graduation which was about 15 minute drive away. Great location. 1 block away from the Riverwalk. Just didnt like the cost of the valet parking, $24 per night. no self parking at the hotel. parking is available around but not sure how safe over night. Breakfast ws just ok. No bar in the hotel but close by.Genuine Expedia guest review
Great location and nice rooms. When we first arrived we were given a room overlooking the pool courtyard and it was incredibly loud!! But we were moved to a room with a street view which was much better. Nice to have free breakfast but it wasn't great but still free. Mattress was somewhat uncomfortable so we had sore backs all weekend. Overall, great […] location and nice hotel but bad breakfast and don't get a courtyard view. Read moreGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites. I am glad to hear we were able to move you to a better location. We do apologize for any inconvenience but hope if travel permits you will allow us to show you the true hospitality I know we can. Sincerely Dee Rullo Siers
"May as well be on Riverwalk"
TownPlace was so close to the Riverwalk it may as well have been right on it! The difference in cost was certainly worth the very short walk. Staff was friendly, room had more than we needed and the breakfast in the morning was great! Yes, it was $25 for valet parking, but you will pay for parking anywhere in downtown San Antonio. Would stay here again […] next time we are in town! Read moreGenuine Hotels.com guest review
Very friendly and helpful staff. Great location & room was excellent. Buffet breakfast in morning was great!Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you for staying with Towneplace Suites. I am glad you enjoyed your stay and appreciate the comments about our staff. Come back to see us real soon. Sincerely Dee Rullo Siers General Manager
Great location within walking distance of everything downtown including the Tower of Americas. Great service, valet staff were awesome, breakfast was delicious....nothing negative about this trip!Genuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Thank you on your recent review of Towneplace Suites San Antonio. We are glad you spent your anniverary trip with us.. We do hope you come back to see us real soon. Maybe next Anniversary? Dee Rullo Siers General Manager
Very nice! Too bad we didn't know it came with a kitchenette. Very clean and breakfast was very good. Staff was very professional and kind from top to bottom. Would recommend this place to friends.Genuine Hotels.com guest review
"Good hotel - great location close to the riverwalk"
Good hotel. Large clean rooms with a great kitchenette area - microwave, 2 burner stovetop, and a full size refrigerator. Only downside was the air conditioner unit is very loud when running. Staff was great and responsive. I had a small problem with my shower door handle, reported it to the front desk in the morning and by the time I returned that […] evening, the problem was fixed. Included WiFi was okay, not the fastest but not the slowest that I have seen. Breakfast layout was decent with varying choices each day. One day was scrambled eggs, the next was a mini Southwestern Omelet. Read moreGenuine Expedia guest review
Excellent gym..with in walking distance of anything you want. I will be staying here again. VERY VERY CLEANGenuine Hotels.com guest review
Response by TownePlace Suites by Marriott San Antonio Downtown Dear Mr. and Mrs. Hebert, Thank you for taking the time to write about your experience at the Towneplace Suites Downtown San Antonio. We look forward to you coming back to see us real soon. Dee Rullo Siers General Manager
"close to all must-see sights"
My husband and I stayed with our 2 y.o. for a convention. It was a perfect location to take my son for walks and right near the Children's Museum, which my son loved! The riverwalk and Alamo are within a 3-5 minute walk. There is a cab stand right across the street at the Hyatt so you don't have to wait long or order a cab. When we arrived, the cab […] had to stop on the side of the hotel, because the hotel's main entrance is located on Houston St which does not have a stopping lane (it was not a huge deal, the entrance was 20 seconds away from our cab). The hotel itself is well-kept. Your room has a kitchenette with refrigerator/freezer, microwave, sink, two burner cooktop. Glasses, flatware, dishes, dishwasher as well. There is no separate eating area...just a desk, sofa and king-size bed in one small room), though it was helpful to have a microwave to heat up leftovers. Bed was comfortable, nice channel coverage for cable. Bathroom had a shower. No tub, so if you need one, that might be a deal breaker for you. Breakfast every morning on level below lobby with ample dining space and flat screen tvs . Breakfast was step up from continental. Pool was heated. It's actually in an enclosed courtyard and is technically outside. All in all, I would recommend this hotel for someone who doesn't need to be directly on the river, and doesn't need the feel of a bigger hotel with a starbucks in the lobby (the Hyatt right across the street has a 24 hour Einsteins you can go to). Read moreGenuine Hotels.com guest review
Excellent location between Alamo and river walk. Wonderful staff always intent on taking of their guests needs.Genuine Expedia guest review
"Very good downtown choice"
On-top-of-it service, nicely done room amenities, cheerful staff. Valet service was outstanding. Close to downtown attractions. 10 minutes from airport. Dozens of nearby restaurants at every price point. Reasonably priced. I was there during the NCAA playoffs and saw lots of families with children of all ages, adult groups of two to ten. Decent buffet […] breakfast included, manager's midweek welcome party, free (good) coffee and tea available all day. I think most travelers would be happy here. Read moreGenuine Hotels.com guest review
"Small and Green Propaganda"
The location was excellent. We could walk to the Alamo and the River Walk. We needed a sofa bed, but when you opened it up, it touched the other bed in the room, so you couldn't walk in the room. That was just ridiculous. The showerhead dripped so much and it was ironic that there was "choose to be green and save water" propaganda in the bathroom. The […] AC unit made terrible noises. We told maintenance and they said they would fix it, but they never showed. There wasn't any bedding for the sofabed, but the front desk told us we could go get it from them...thanks so much for the service...NOT. It was $24/day to park, which is understandable for the location, but something that needs to be considered. I just can't get over the small room and the way that the beds touched so you couldn't walk...it was silly. Read moreGenuine Hotels.com guest review
"Close to good eats and conference center"
Very nice hotel- walking distance to the conference center, and good restaurants. Also close to lots of bars- which was the only problem. I felt like I needed a cab home after night fall. Not a terrible street, just not one I was comfortable walking down, at night, in heels.Genuine Hotels.com guest review
Other than having to be in the handicap accessible room, everything else was fine with the trip. The issue with the room was the shower because of the shower head being so low for handicap accessiblity. The staff was extremely helpful and the location was great to get to anything along the Riverwalk area!Genuine Hotels.com guest review
"Nice Location but"
Nice rooms and great location in the heart of San Antonio. However the service during our stay left much to be desired. We were only there for two nights but on our first morning we left our room just after breakfast was over at 9:30. We were gone all day touring returning around 4pm. Much to my surprise the room had not been made up. On the way out […] for a jog I asked if they could at least send some fresh towels which they said they would. Of course I ended up having to go get them after I came back hot and sweaty after a run on the river walk. I would expect better for almost $300 a night Read moreGenuine Hotels.com guest review
"Sofa bed hurts"
I was in town with other family members for a funeral so I had to sleep ont the couch bed very uncomfortable.Genuine Hotels.com guest review
Loved location,amenities,kitchen convenience,location... steps from main riverwalk/Alamo.Will definitely use again and again.Genuine Hotels.com guest review
"Spring Break 2014"
Location of the hotel is excellent for the Alamo and Riverwalk. We used the street trolleys to get around to the Central Market, Rivercenter Mall, and Hemisfair area. It's only $1.20 per person each time you get on. Also it's great to just sit and sightsee the downtown area. Parking is a little different because you have to valet park and they don't […] keep your car on-site. You have to request it by phone or wait 5-10 minutes while they retrieve it from near by. If your all about Free Breakfast...don't get your hopes up. It was good, filling, and included with the stay. The rooms, lobby, dining area, and pool are nice modern design. The kitchenette was nice for families. All around it was a good stay. Read moreGenuine Hotels.com guest review
This was an awsome experiance and im so happy with the turn out of this hotel. Everything went very smooth, from the valet parking to checking out. I recommend it for an unforgettable Experiance.Genuine Hotels.com guest review
Great hotel wthin walking distance of every major attraction. Room was clean and comfortable. I've stayed at a variety of hotels and this one by far impressed me. Breakfast buffet was pretty good. I highly recommend this hotel.Genuine Expedia guest review
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