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"Below expectations"Reviewed by a Hotels.com guest on May 5, 2012
Having stayed at the Landis Hotel in Taipei, I expected Icon to offer the same service quality or better. After checking in, no one bothered to show us to our room and introduce us to the facilites available. I booked a harbor view room for an increased price. Sure there was a view of the harbor, if you looked to the left side. Directly outside my window was the rooftop of the mall. The concierge was helpful. I had one meal at the lobby cafe. My mom ordered a chowder in bread bowl. The bread came out toasted with green mold!! How did they miss that?! Killed our appetites immediately! I've read comments comparing Icon to the Four Seasons. One of our travel companions stayed there and I had an opportunity to rest in her room during our long afternoons in Hong Kong island. The hotel is impeccable and there was definitely no mold in our food.
"Hong Kong Weekend"Reviewed by a Hotels.com guest on May 4, 2012
Decent size room for Hong Kong. Definitely not huge but plenty big enough. Nice bathroom. Perfect Kowloon location. Clean and nice
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Very good hotel - convenient to Hung Hom trains"Reviewed by a Hotels.com guest on May 4, 2012
I stayed here because of the very close proximity to the Hung Hom MTR station. I stayed for 2 separate 1-night stays within one week of each other. Efficient check-in and check out both times. Front-desk was courteous. Concierge was friendly. Decent Asian and western-style breakfast. Room-service was fine and the meal I ordered was very good. I would stay here again if I needed to take the commuter train into China. One small negative was the taxi line was a little slow on one of the nights. No big deal.
Location.
The Upper House is located in Hong Kong in Pacific Place, among high-end malls and apartments. This hotel is located above the Admiralty MTR Interchange station, overlooking Victoria Harbor and Hong Kong Park.
Hotel Features.
This Art Deco hotel is focused on a 10-story sculpture and water feature, located within the hotel's atrium. The Upper House features two bars and two restaurants, one of which includes a secret garden. Room service is available 24 hours a day. Secretarial and translation services are available; a fitness center is on site.
Guestrooms.
Private bathrooms offer city views and include handheld showers, TVs, telephones, hair dryers, bathrobes, and slippers. Beds have Select Comfort mattresses and Frette-brand Italian linens. Local calls and wireless Internet access are complimentary; 42-inch LCD TVs provide cable channels and pay movies.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Café Gray Deluxe: Gourmet café located on Level 49. Features a 14-metre-long open kitchen and bar with panoramic views of the city.
Café Gray Bar: Bar and lounge with semi-private seating and a 14-metre-long bar. Serves food and drinks.
The Lawn: Restaurant in a garden on Level 6. Casual dining under the shade of an umbrella, seated on large bean bags, or on lawn.
Private Dining: Casual dining for up to 12 guests in a private dining room with harbour views.
In-room Dining: Café Gary offers in-room dining throughout the day.
Sky Lounge: Cozy lounge on Level 49 with high ceiling and large fireplace. Offers views of The Peak and Wanchai District. Serving drinks and light snack from midmorning.
The Upper House offers a fully-equipped gym with cardiovascular and weight training machines.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Considered the central business district, Central is home to the corporate headquarters of multinational financial services, consulates-general, and Hong Kong government and administrative offices. The area is also a major transport hub for buses, trains, trams, and ferries. Head to Hollywood Road for antiques and trinkets, and Soho for bars, restaurants, nightclubs, and galleries.
see all hotels in Hong Kong"Great hotel but...."
I have been to Hong Kong many times and as such I have tried many different hotels (on the upper-end (no pun intended) mostly). Staying at the Upper House was truly a very nice experience. However, I expected and had hoped for a different room configuration. I meet with friends and associates in Hong Kong and usually at some point I entertain friends […] back at my hotel. I had hoped that the 80 Sq Meter room would have accommodated my ability to invite friends. Unfortunately there really was no living room to allow for this. The room is all bedroom and bathroom (very nice) with seating along the windows edge, enough for a few people to lay down but no living space. I had a corner suite and thought it would have been slightly different. This was my only negative. I stayed 5 days and will possibly return. However, I prefer rooms with separate living room and bedroom/ en-suite to allow for entertaining and relaxing. Read more
"Uopper House - It is UPPER"
This is a very nice hotel, and one of the best I have stayed in Hong Kong. As always in Hong Kong, make sure everything is clear and in writing before you do anything ..... In Hong Kong "Yes" means .. yes, no, and maybe. It applies here as well.
"The One & Only hotel for me in HK!"
The check in was fast & efficient. Though the room was not ready, I was also a bit early. They gladly held my bag & took my number to call me when the room is ready. No request were forgotten & truly the one hotel that puts even Four Seasons to shame! Will be back soon & possibly the only hotel I want to stay in HK. However, the room service menu are […] small and would be lovely if they could include some HK style soups or noodles etc. Read more
"Beautiful modern hotel"
This hotel had great service and amenities. Aside from the beautifully modern design and large rooms, the free items in the mini bar and snack bar were and added plus. The staff was very responsive to our needs and world class shopping is underneath the complex. This is definitely the place to stay!
This guest did not leave a comment.
"Upper House - Incredible"
You have to stay here! It's absolutely amazing. Rooms much better than Mandarin Oriental where I stayed last time although MO has a great pool. Upper House is a whole new hotel experience. I had a baby and it could not have been easier.
"The Upper House - Spectacular"
Absolutely divine - will be back to stay in a flash! From the grand bathrooms with a spectacular view to the superb staff - staying here was a joy.
"Upper House - simply excellent"
Outstanding attention to detail in every respect. Worth every penny.
"Fantastic stay in a spacious room"
We ended our 4 week travel around Europe with a one night stay at The Upper House and it was a the perfect way to end a massive trip. We only wish we could have spent more time there! Very spacious and we had the lowest end room. Bathroom was amazing with a beautiful bath with great views. Their maxi bar is a great idea - you get free water, beer, […] soft drink and some snacks. Other hotels could definitely learn from this. We also had a wonderful dinner at their restaurant. We're already thinking about when we can come back to Hong Kong just so we can stay at The Upper House! Would highly highly recommend! Read more
"love it"
after years in conventional 5 star hotels ..(including others on pacific place) ...a refreshing, modern boutique style hotel , with attentive, friendly and sincere service...no fake doffing of caps and insincere grovelling. great room impeccably presented with not a drop of old world chintz in sight....highly reccomended
"The Upper House Hotel in HK- a new lux experience"
The name says it all... It's Upper Class and it feels so inviting and homely.. Away from home to another home ! Excellent service, nothing too stuffy but casual and personal.
"The Upper House Hong Kong"
I have staid in many hotels around the world, the Upper House was by far the best,the staff were first class, the rooms immaculate, restaurant/bar on the 49th floor served some of the best food I have eaten All in all a never to be forgotten stay
"The Upper House, Hong Kong"
I travel a great deal and The Upper House is truly one of the best hotels I have every visited. It is "modern minimalist" but very warm and extremely comfortable. Highly recommended.
"The Upper Hotel - Hong Kong"
Amazing place. From the moment you 'Check In" in your room you start to experience the wonders of the hotel. The room was large by any standards, but extremely so for Hong Kong. It was the little things that made the difference, like the fully equipped 'maxibar' where all drinks and snacks were free of charge, your own espresso machine in your room. […] Very modern furnisihings, with everything controlled electonically. In built surround sound system with an ipod docking station to listen to your music in the shower or in the living room. Beautiful and modern bathroom facilities with and a huge walkin shower. Definately staying there again! Read more
"モダンオリエンタル！"
建物の中に入ると、5星ホテルには似合わないカジュアルなレセプションでチェックイン。え？ここで？といった感じ。ラグジュアリー系ホテルではありえない感じだが、チェックインからipadを使って顧客情報を管理し、ホテル内施設のダイレクトリも室内にあるipod touchにコンパクトに集約されている。ホテル内は、どこか和風を感じさせるインテリア。木の温かみを感じるインテリアになっていて、浴室が素晴らしい！ 場所は、ホテルのすぐ外にあるリフトを使えば、パシフィックプレイスに直通で行けてショッピングにも至便！ 次回も是非泊まりたいホテルです。
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"다시 가고 싶은 어퍼하우스.."
에드머럴티 역에 있긴 하지만 퍼시픽 플레이스 덕분에 찾아가기도 쉽고 센트럴의 퀸즈로드와 연결되어 있어서 어디든 트램타고 찾아 가기 쉬웠어요. 피크트램도 가깝고.. 걸어서 얼마든지 찾아 다닐 수 있는 거리였어요. 교통도 좋고 위치도 좋고.. 방도 넓고 깨끗하구요.. 서비스도 좋았습니다. 선물로 주는 파우치는 쓴다고 내려놨더니 다음날 새것으로 다시 주셨더군요.. 맥시 바도 다음날 새것으로 다시 채워 주시고.. 아이팟으로 주문 하는 룸서비스도 편하고 좋았어요. 또 가고 싶네요.. 하루 더 있었으면 하는 생각을 하면서 왔습니다.
"大満足です。"
ホテルのすべてが最高でした。 入り口のオシャレなエスカレーターを昇ると、そこは別世界です。決して派手さはありません。あくまでmodannに、そしてオシャレに。 今度も必ず泊まります。
"ジ アッパーハウス－心地よいもてなし"
このホテルのスタッフの気配り、もてなしは素晴らしいの一言です。さまざまなお願いに対するスタッフの方の対応が徹底していて、本当に満足のいくものでした。何日でも何度でも泊まりたいと思いました。部屋は最初、山側を予約していたのですが、絶対に海側がいいです。多少値は張りましたが、途中で海側（スイートしか空いてなかった）にチェンジをお願いしました。はじめから海側にしておけばよかったのですが、すばらしい部屋に泊まることができたので、それも結果的にはよかったんじゃないかと思いました。また、必ず泊まりにいきたいです。 タクシーの運転手にはあまり知られていないため、ＪＷマリオットホテルをまず説明しないといけないのがちょっと面倒でした。
This guest did not leave a comment.
This guest did not leave a comment.
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"Дорого без причины"
Очень культурно, чисто, пусто но очень дорого без причины. В соседнем здании МАРИОТТ в 2 раза дешевле при том же сервисе.
"感觉很平和的酒店"
这个酒店规模不大，但进去的之后酒店所给人的感觉很舒适，心情很平和。不同于标准建造的五星配备的酒店，the upperhouse所呈现出的细节让身处繁华都市的旅行者可以暂时摆脱烦嚣的负担。 若以另外的角度，酒店的定位与实际市场还是有差距，总体效果及配置与之价格还是无法成正比，如价格优势能更为明显，肯定能更加受到追捧
"최고의 호텔"
최곱니다. Fantastic!!
"The Upper House"
性价比非常不错，非常棒的酒店，房间小酒吧里90%的饮料免费，小吃全部免费，洗漱间、卫生间、更衣间、盆浴、淋浴分配非常合理，空间超大，非常喜欢！香港住过最好的酒店，1-37层是JW万豪，38-49是The Upper House，完美的酒店，地铁就在你的脚下，超方便！
"香港的upperhouse,果然不同凡响"
因为看了道道上面的评论,打算体验一下这个位于香港黄金地段的酒店. 的确出乎想象,在一些细节方面感觉强过ritz,而且房间异常宽敞,这可是在香港哦. 另外,酒店的整个内部充满了淡淡的香气,相信他们一定下了不少功夫. 以后去香港,只住这里了.
This guest did not leave a comment.
"香港的弈居酒店(The Upper House) - 座落于港岛购物及交通中心的太古广场之上"
香港的弈居酒店（The Upper House），座落于以商务、购物为主的太古广场之上。 不论酒店设计、房间陈设、入住服务方式等，均透露着设计者和经营者的不拘一格、创新意识。 当结束港岛的一日繁华，返回酒店、步入房间，恍如置身世外，能体会到的只有宁静、淡雅、舒适……
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