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1 room, 2 adults
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Pacific Place, 88 Queensway, Central, Hong Kong, Hong Kong, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.9 / 5Outstanding

Score breakdown (from 86 reviews)

  • Comfort
    Rather comfortable
  • Service
    Fantastic service
  • Room
    Great room
  • Food
    Delicious food
  • Wellness
    Poor wellness & sports facilities
  • Pool
    Bad pool

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"모든게 만족스럽다"
최고급답게 가격도 최고 하지만 위치 서비스 교통 편의 등등의 모든게 만족스러운 호텔이다. 꼭 하버뷰를 사사용하시길 바란다
Genuine Hotels.com guest review
2 night business trip May 18, 2014
Ryu JK
KR
5.0 / 5Outstanding
"隠れ家的な大人の高級ホテル"
タクシーの運転手も場所を知らないホテルでしたが、ロケーションは、JWマリオットのあるビルの高層階で、滞在してみるとホテルのサービス、部屋の広さ、清潔さ、眺望など、どれをとっても最高級のホテルでした。スタッフは、カジュアルな感じの服装で、At homeな雰囲気があり、リラックスできたのも良かったと思います。
Genuine Expedia guest review
Other trip May 12, 2014
シン
JP
5.0 / 5Outstanding
"편리한 위치"
일단 방이 넓다는 점, 편리한 위치, 모던한 인테리어, 그리고 음료수 무한 리필 등이 장점입니다. 물론 직원들이 응대나 서비스정신도 투철하구요. 다만 택시 이용시 아직 잘 안알려져서 인지 많은 분들이 위치를 모르시더라구요. 물론 나중에 안것이지만,;;;; 객싵키 뒷면에 지도가 그려져있어서 그걸 보여주면 되더군요.....
Genuine Hotels.com guest review
1 night trip May 4, 2014
문군
KR
5.0 / 5Outstanding
"최고였습니다."
다시 꼭 숙박하고 싶은 곳입니다. 전망도 좋았고 편리한 교통 무엇보다도 바에 가서 전망을 즐길 필요없이 객실 안에서 스피커를 이용하여 나름 대로의 분위기를 연출하여 즐겁고 아늑한 시간을 보냈습니다. 그야말로 마음과 몸이 치유되는 휴가였습니다. 숙박기간 내내 폭우의 연속이었지만 좋은 숙소 덕분에 행복한 추억을 남겼습니다
Genuine Hotels.com guest review
3 night family trip Mar 30, 2014
HJ
KR
5.0 / 5Outstanding
"很好"
在香港最喜欢的酒店。各方面都比较好。
Genuine Hotels.com guest review
1 night trip Mar 5, 2014
A Traveler
CN
5.0 / 5Outstanding
"Besser geht's nicht!"
Klasse Hotel, super Service, tolles Konzept - jederzeit wieder!
Genuine Expedia guest review
Other trip Feb 24, 2014
A Traveler
DE
5.0 / 5Outstanding
"非常棒"
位置极佳,购物者楼下就是太古广场,或乘地铁去中环、湾仔、铜锣湾都1站到达。服务很好,大堂接待处非常热情,房间各处功能介绍详尽,客房服务随时应召。早餐自助点餐,服务生热情周到,女儿很高兴。总之,再来港还是The Upper House,低调奢华!
Genuine Hotels.com guest review
4 night family trip Jan 19, 2014
CN
5.0 / 5Outstanding
"Gray's restaurant er helt fantastisk - og udsigten"
Anbefales 100%
Genuine Hotels.com guest review
3 night trip Nov 30, 2013
A Traveler
DK
4.0 / 5Excellent
"BESTです。"
これまで香港ではシャングリラ(九龍)、シェラトン、Wの各ジュニアスイートグレード以上に宿泊しましたがTHE UPPER HOUSEの80が最高でした。 特にリクエストせずに予約したので山側でしたが、途中から海側へリクエストすると快く変更してくれました。10平米小さくなりましたが補って余り有る景観でした。 レインシャワー、大きな浴槽、自動カーテンなど皆の心をキャッチすると思います。 スタッフの教育が日本並みに優れていることも付け加えておきます。 他の客層においてもUPPER CLASSでした。成金やツアーの声の大きいアジア人などがいなかった事も幸いでした。 高いと言われておりますが、価格は相応だと思います。
Genuine Expedia guest review
Other trip Nov 13, 2013
無糖
JP
5.0 / 5Outstanding
"とても広くて快適"
3泊4日で滞在しました。JWマリオットから簡単にMTRにアクセスでき、本当に便利でした。スタッフの対応もよく、ストレスを感じず過ごせました。事前にレストランの予約を頼んだのですが、window seatはいっぱいだったが、交渉します、との返答。当日はwindow seatで食事ができました。また訪れたいです。日本語が話せるスタッフはいません。
Genuine Hotels.com guest review
3 night trip Oct 18, 2013
tommy3
JP
5.0 / 5Outstanding
"素晴らしいホスピタリティ"
適度な距離感を持つ間合いは、素晴らしい。やり過ぎないサービスは出来そうで出来ない。プールが無いのが残念、ジムの設備やサウナが無いのも問題。
Genuine Hotels.com guest review
2 night business trip Oct 13, 2013
A Traveler
JP
5.0 / 5Outstanding
"非常好"
酒店環境優 服務態度很好 交通也很方便 旁邊就是太古廣場 逛的吃的都很好找 房間設備也很棒 還有ipod touch有room service功能 滿酷的! 整體來說很滿意!
Genuine Expedia guest review
Other trip Sep 7, 2013
A Traveler
TW
5.0 / 5Outstanding
"모든것이 만죽"
MRT도 가깝고, 직원들 서비스 정신도 훌륭했음
Genuine Hotels.com guest review
3 night trip Aug 16, 2013
thomas
KR
5.0 / 5Outstanding
"解放感あふれる部屋"
初めて泊まりましたが、解放感あふれる部屋で大満足でした。特にバスルームは最高。あまり経験したことのない、広々とした部屋とバスルーム。今回は山側でしたが、次はぜひ海側にも泊まってみたいです。
Genuine Hotels.com guest review
3 night trip Aug 15, 2013
マル
JP
5.0 / 5Outstanding
"快適な部屋 バスルーム"
全館禁煙ですがロビー横のテラスでお茶しながら喫煙ができます         今香港での1押しです。サービス面もそれなりに良かったです  
Genuine Hotels.com guest review
1 night trip Jul 3, 2013
JP
5.0 / 5Outstanding
"Friendly but smart"
誕生日である旨を事前にメールで伝えておいたら、当日素敵なバースデーケーキがお部屋に届きました。フレンドリーな若いスタッフたちが、チェックイン、アウト時にも「おめでとう!」と声をかけてくれました。
Genuine Expedia guest review
Other trip Jun 21, 2013
A Traveler
JP
5.0 / 5Outstanding
"Expensive but such a treat to stay in this hotel"
Convenient location, great service, fantastic room. Huge room with generous "mini" bar, free wifi, and amenities that were above and beyond expectation. It is THE hotel to splurge for.
Genuine Expedia guest review
Other trip May 29, 2013
A Traveler
TH
5.0 / 5Outstanding
"不愧為2013 No1 的旅館~"
非常好,可惜沒有游泳池~
Genuine Hotels.com guest review
3 night romance trip Apr 25, 2013
A Traveler
TW
5.0 / 5Outstanding
"一流酒店"
非常满意
Genuine Hotels.com guest review
1 night trip Apr 12, 2013
A Traveler
HK
5.0 / 5Outstanding
Second time visiting TUH. Very nice experience! Every thing is perfect! Besides well designed furniture, they provide lots of snacks, baby stuff like baby book , baby body lotion... Best hotel in HK!
Genuine Hotels.com guest review
1 night business trip Mar 21, 2013
A Traveler
CN
2.0 / 5Fair
стоимость отеля АБСОЛЮТНО не адекватна его качеству!
Genuine Hotels.com guest review
6 night trip Mar 3, 2013
Игорь
RU
5.0 / 5Outstanding
Genuine Expedia guest review
Other trip Nov 26, 2013
A Traveler
US
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Aug 15, 2013
Cho
AS
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night trip Dec 31, 2015
JIN
CN
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip with friends Dec 7, 2015
A Traveler
JP
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night family trip Sep 30, 2015
Choi Kwan
HK
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Aug 28, 2015
chanhee
KR
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Jun 26, 2015
Pui Sheung
HK
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Jun 26, 2015
Pui Sheung
HK
5.0 / 5Outstanding
Genuine Hotels.com guest review
3 night trip May 23, 2015
A Traveler
CN
4.0 / 5Excellent
Genuine Hotels.com guest review
3 night business trip Jan 16, 2015
A Traveler
JP
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Oct 30, 2014
A Traveler
TW
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Jul 3, 2014
A Traveler
HK
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night business trip Mar 22, 2014
A Traveler
HK
5.0 / 5Outstanding
Genuine Hotels.com guest review
2 night family trip Oct 8, 2013
A Traveler
JP
5.0 / 5Outstanding
Genuine Hotels.com guest review
1 night trip Jun 16, 2013
A Traveler
HK

TripAdvisor reviews for The Upper House

Overall rating:Based on 1518 traveler reviews

Most recent traveler reviews:

Overall Rating
"the place to be"
02/04/16 jbfort Paris
My stay at the Upper House Hotel has been one of the best I ever had. Not the only the hotel is precious but the rooms are a dedication to luxury and comfort. I have been lucky enough to get a upgrade and been treated like a forever staying client. My room had a beautiful view on Hong Kong, stylish furnitures and the room service is discrete and very caring at the same time. The personal is so detail-oriented, the food is exquisite and all my stay has been such a poised one. I would highly recommend the Upper House Hotel for any business or leisure trip to HongKong.
Overall Rating
"Extraordinary Level of Service"
02/02/16 John P Melbourne, Australia
Five star all the way with a very personal level of service. Different in that it has no reception you are personally checked in by a manager in your room upon arrival and leave the card with front door welcoming staff on departure. Everything flows from the airport pickup to final departure. I could not recommend it highly enough. I have been travelling through Hong Kong for over 40 years and the service, rooms, suggested restaurants for dining and the level of staff service and attention was amazing. We had a suite on the 38th Floor with views over the harbour.... without fault.
Overall Rating
"A wonderful stay, with some tiny flaws"
02/01/16 BLWC Hong Kong, China
We live in HK and chose to stay at The Upper House for a special occasion. We had high expectations as it is rated so highly, and I wondered what it would offer given the price. Firstly, the rooms are impressive, very simple but everything is of the highest quality and beautifully designed. It was my birthday and I received a hand-written card from the guest services manager and a tote bag, which was a really nice surprise. Unfortunately we did not get off to a great start. The check-in area doesn't feel like you are entering a 5-star hotel and it was all very rushed and a bit noisy. We also were not checked in properly so we couldn't access the wi-fi and television or online menu for ordering room service until we called and asked them to switch it on. But the rest of the hotel is very clean, quiet and stunning. The views are fantastic, and the layout of the rooms make the most of the outlook. We chose to order room-service and it was one of the best meals we've had, all as good as you would expect from Cafe Grey Deluxe! I loved the toiletries and the complimentary mini-bar (although, not very healthy or much variety as another reviewer pointed out), and the only criticism I have of the room is that the pillows were very uncomfortable (I am not a fan of down bedding in general). The small size and limited number of guest rooms means that you aren't overwhelmed by hordes of tourists in the lift or lobby, which is very appealing in Hong Kong! Overall a very luxurious and comfortable place to spend a weekend.
Overall Rating
"Great service, spacious luxurious room, awesome view"
02/01/16 Bellaluxe Singapore River, Singapore
Not my first time at Upper House, always a pleasure to be back with them - great service with attention to details and the bathroom is amazing. Love the tub and Ren amenities! Rooms are very well maintained and give a luxurious and spacious feel. My top choice in HK!
Overall Rating
"Yes Yes Yes!!! (And one small comment)"
02/01/16 Christer B
We had booked this to round off a month long trip with stays that included a mixture of traditional hotels and luxury B&Bs. I had read many good things about The Upper House and my expectations were high checking in at 6AM. We were greated by Nelson Wan (He is a perfect host) with a friendly good morning, lets have breakfast while we make sure your room is available. The breakfast is amazing btw, you must try the pancake, it is a piece of art! Nelson then made sure we had our room within 60 minutes despite the early hour. The rooms are simply beautiful. The design is fantastic! Come here to shower yourself in pure luxury and service. The service is impeccable. And please enjoy the breakfast. It does not get much better than this. I can not see any reason not to stay here if I want to spoil myself in Hong Kong. Oh yes, one thing. I was a little bit surprised that there was not a turndown service during our stay. Overall though I rate this the place to copy for other luxury hotels.
Overall Rating
"Need more attention to details"
01/31/16 maximus_fabio Shanghai, China
This hotel is ranked the best in Hong Kong, so we had a lot of expectation with it. Actually the hotel itself looks amazing but as a guest I didn't feel 100% comfortable in it. First the bathroom, it’s very strange design to have steps leading to the bathroom and have the bathrobe hanging near the steps. My girlfriend almost fall down on the ground while taking the bathrobe and wear it as she missed that step. Also the window in the bathroom went foggy easily after using the shower. Second, the room and the facilities are not user-friendly. The alarm clock is cool but confusing, the lighting is almost unadjustable. There are insufficient plugs in the room. No plugs near the bed or the window sofa area and it is inconvenient. When both of our laptop ran out of battery, one of us has to work on the dressing table next to the bathroom... The floor leading to the washbasin is loosen. The free mini-bar is nice, but all the snacks are sweet. There is no choice for people who prefer salty like me. It could be better if they provide some chips or nuts. Also, when I went back from dinner, I was disappointed to see the absence of turn down service and my room was not cleaned up at all. Most staffs are nice and friendly. The check-in process was great, two staffs rushed out and helped us with our luggage as soon as our taxi stopped. During our stay, the staffs are polite and helpful. However, they are NOT the most considerate or sincere. We ordered some fast food delivery during our stay, and it took them over 10 minutes to bring the foods to our room. Also they bring the food with the delivery bag. It would be more considerate of them to bring with a tray or plate (It’s difficult for us to find place to eat in the room). It's good idea to have complimentary coco on the 2nd floor but when we try to get some it was running out and no staff was there. The hotel is visually outstanding, and I do like that. But functionally it’s imperfect and to live in it I have to compromise. The service is just the same as other luxury hotels and has nothing to boost about. To sum up, can be an option for a stay in Hong Kong but in my opinion it’s still some way from the top.
Overall Rating
"My vote for Best Hotel in Hong Kong!"
01/30/16 Ernelle C Seattle, Washington
We have travelled to Hong Kong many times and each time booked at different hotels. Decided to give The Upper House a try, this was the best decision we ever made. It was an "EXPERIENCE". The staff is attentive, warm and efficient. We even visited the brand new Ritz Carlton in Macau, The Upper House hands down is better. Give them a try, it will blow your mind. Ask for Peggy (Guest Experience Manager), she personifies customer service and satisfaction!
Overall Rating
"Wonderful Place with Top Notch Service"
01/30/16 Christine F
This hotel exceeded our expectations in every way. It was our first visit to Hong Kong, and we were upgraded to a 1200 SF corner suite with gorgeous harbor and mountain views--even the large separate bathroom with soaking tub had floor to ceiling windows. It was more like a glamorous apartment than hotel room. There was a large rainforest shower, separate living room, bedroom, entry hall, and dressing room, plus a wet bar, free mini bar (the sole exception being wine, which was reasonably priced) and every possible amenity (expresso machine, ceramic teapot and cups, shaving and dental kits, loofah, bath salts, a selection of "coffee table" books on art and Hong Kong, snacks, etc. etc.)--all very Zen and beautifully designed, including dramatic lighting and sculpture. The restaurant and bar on the 49th floor also had beautiful views and excellent food--we especially recommend the "Eastern" breakfast which was a delicious sampler with dim sum, noodles, congee, and other local foods--a great introduction to the city. The lobby has a large linear fireplace and library--a very peaceful break from the hectic city below. Most impressive of all, however, was the personalized service from everyone. In addition to knowing our names (becoming fairly routine in luxury hotels), there was an in-room check in and an excellent concierge staff--they even noticed immediately when we were slightly delayed in getting a cab and sent the hotel car around to pick us up without being asked. The hotel's general manager said goodbye. We felt like they must have one of us (at least) confused with someone famous. Yes, there are many less expensive places, but we thought the Upper House was very reasonable given the quality and location. Highly recommended--one of our best hotel experiences ever.
Overall Rating
"Amazing"
01/29/16 Thomas W Hamburg, Germany
We've stayed in many 5 star hotels in Hong Kong, but The Upper House is really an outstanding experience and the place to stay in town. The interior, the service, the food in the restaurant ...amazing!!!
Overall Rating
"Great service, will definitely recommend anyone visiting Hong Kong to consider this hotel"
01/29/16 alextn99 Hong Kong
My wife recently booked a 2 night stay at the hotel for a staycation. She was 34 weeks pregnant and the hotel was extremely accommodating. The hotel rooms are all really large and the bathroom is fantastic. Although we booked for 2 nights, my wife ended up just staying one night due to personal reasons and despite booking a non refundable rate, the hotel even went ahead and refunded the extra night. Overall very impressed with the service and decor of the hotel!
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews