"Friendly but smart"
誕生日である旨を事前にメールで伝えておいたら、当日素敵なバースデーケーキがお部屋に届きました。フレンドリーな若いスタッフたちが、チェックイン、アウト時にも「おめでとう！」と声をかけてくれました。Genuine Expedia guest review
"Expensive but such a treat to stay in this hotel"
Convenient location, great service, fantastic room. Huge room with generous "mini" bar, free wifi, and amenities that were above and beyond expectation. It is THE hotel to splurge for.Genuine Expedia guest review
"不愧為2013 No1 的旅館～"
非常好，可惜沒有游泳池～Genuine Hotels.com guest review
非常满意Genuine Hotels.com guest review
Second time visiting TUH. Very nice experience! Every thing is perfect! Besides well designed furniture, they provide lots of snacks, baby stuff like baby book , baby body lotion... Best hotel in HK!Genuine Hotels.com guest review
стоимость отеля АБСОЛЮТНО не адекватна его качеству!Genuine Hotels.com guest review
香港の喧騒を忘れさせてくれる、ゆったり静かなホテルでした。 周囲も高級ホテルが建ち並び環境がよく、直結したショッピングセンターも買い物しやすく、金鐘駅の利用も便利で、とてもよかったです。 香港には、美味しいモノが溢れていて つい食べ過ぎてしまいますが、ホテルにプールがないのだけが、自分にとってはNGでした。ジムは小型でしたが、まあ満足でした。 部屋は、80ハーバービューでしたが ハーバーは、あまり見えませんでした。その点では、できるだけ高層階がお勧めです。 今回リッツにも泊まりましたが、プールジムと眺めはリッツで、部屋と立地ではジアッパーです。Genuine Hotels.com guest review
门口叫车不方便。环境不错，很安静。Genuine Hotels.com guest review
ゆったりしたお部屋で、ビューバス。ミニバーのスナック、一部のアルコール以外のドリンクが無料でした。スタッフも若いけど、清潔感もありフレンドリーで英語のイントネーションもクリアでコミュニケーションしやすかったです。プールは施設内にないのですが、エキストラチャージで隣のコンラッドが使用できるようですね。（これを知っていれば滞在中ずっといたなぁ）朝ご飯もローカーボナイド、ローコレステロールを気にしているメニューもありました。また、宿泊客の客層もお洒落で上品な方が多かったです。次回、香港へ行く際、リピートしたいです。Genuine Hotels.com guest review
"one of the best"
I had a terrific time at this hotel, definitely one of the best hotels in Hong Kong, if not the best yet. The settings provide a very home feeling -- something you don't usually find in luxury hotels. The bathtub was the main reason I picked the upper house, and it did not disappoint me at all. Having a 47 floor view while bathing myself in the tube […] was brilliant. It really knows a customer's needs when travelling, with nail polish remover and eye cream in the bathroom, you can tell how much they care about us. A must go! Read moreGenuine Hotels.com guest review
非常棒 下次有機會我會再住奕居Genuine Hotels.com guest review
1. Слышимость - тонкие стены. 2. Отелю не хватает бассейна. 3. Рядом с отелем стройкаGenuine Hotels.com guest review
"I cannot wait to go back"
This hotel is truly exceptional and is probably in my top 3 hotels in the World The interior design is amazing with immaculate attention to detail Service is amazing and staff are some of the most polite and friendly that I have encountered in a hotel The rooms have spectacular views over the rooftops, especially if you look towards the river Make sure you visit the top floor bar for incredible cocktails
"One of he best hotels I have stayed in"
03/23/15 UndaraUAE Abu Dhabi, United Arab Emirates
Whilst it is unusually situated above the JW Marriott don't let the position put you off - this is an amazing hotel and one of the best I've ever stayed in. We had unbelievable views of the Harbor and the rooms were divine - wonderful facilities, amenities and complimentary add ons. The staff are fantastic (Shayne in particular) and cannot do enough to help whether its advising the best hidden little coffee shop in The Fong or giving directions to fabric shops. The service is amazing and the Bar upstairs is great for a relaxing drink after a long day exploring the city.
"Best hotel in Asia!"
03/22/15 Niklas A Stockholm, Stockholms Län, Sweden
Fantastic place in all ways, best service I ever experienced in a Hotel in Asia (world?). Clean, top design, great rooms, fantastic staff My best recommendations to this hotel, Im sure you wont get disappointed
"Over hyped hotel with an unfriendly feeling"
First the good. Beautiful rooms with a marvellous sense of calm. Now the not so good. Poor sound insulation substantial noise from rooms above . Can hear construction noise from outside. Very limited room service menu with awful so called interactive menu(which didnt work in my case. Very poor English from staff. I accidentally switched on housekeeping light at 1030pm and a member of housekeeping barged into my room. Dreadful. Awful lack of lobby area. Wont stay here again. Much preferred Hotel icon which was really friendly and much vetter value for money.
03/21/15 Justin C
Was booked into this regular haunt of a colleague who had to change travel plans....I was fortunate enough to take his booking. Wow! I stayed in a standard room which has a large lounge and king bed along with separate dressing room and the most amazing bathroom which was definitely the highlight of the room. The staff are incredibly friendly and efficient and nothing is too much trouble. Nice quiet outdoor bar area is great for quiet drink and relax between appointments. Located above the Marriott Hotel, the Upper House reception area on the ground floor is tucked away under a small undercover parking area and not that obvious. Once inside......it's something else! A little on the expensive side, but amazing experience.
"incredible service, friendly staff who remember your name"
03/17/15 CJACCM Melbourne, Australia
this hotel continues to out-perform. Nothing is too much, from the friendly greeting of 'welcome home' upon arrival to the excellent service and attitude of 'nothing is too much'. They remember your preferences, including some breakfast choices and type of preferred coffee. the senior staffers set the tone, and you really feel welcome and special staying here.
"Pleasantly Surprised and Impressed"
03/17/15 crazylion1 Singapore, Singapore
spent 3 wonderful nights in this fabulous hotel. suite was more than spacious, very well kept, had great views of the hillside and offers a good gym and a great cafe at the top, so while it is a boutique hotel with none of the 5 star amenities, it made up with 5 star service with a personal touch. Contemporary and tasteful in design, the rooms are very comfortable with well stocked with oooh so soft bathrobes, free drinks in the mini bar (love the coconut juice) and cookies and warm milk every afternoon. particularly pleased also with the breeze in checking in and out and the beautiful smile and friendliness of well groomed and chic staff everytime we get back to the hotel. hotel is located in the pacific plaza property that offers much dining and some shopping options (mainly high end boutiques and brands) and was happy that the taxi drivers knew where the hotel is (or tell them it is the smaller hotel at Pacific Plaza). on our last morning, we walked over to wanchai area (landale street) 5 minutes away and found many small cafes and dining places with artisanal coffee and wished we had gone out to explore around the area. but it was rainy and we had too much dining and business engagements. will save it for the next trip. i would recommend dining at the Cafe Gray at the 48th floor which offers spectacular views and great food. a nice place for a sundowner too at the bar.
"The worlds most beautiful hotel"
03/15/15 Samantha W Fareham, United Kingdom
We visited The Upper House, Hong Kong on the last leg of our mini round the world honeymoon tour, and we could not have finished in a more perfect place. From the moment we arrived we were treated like royalty; the staff were friendly, helpful, thoughtful and could not have done enough for us. One example, my husband's luggage had been lost somewhere between New Zealand and Hong Kong, and the staff immediately phoned the airline to try and help us find his suitcase. The good news is we eventually did get his luggage back (just before Christmas) and we're extremely grateful to the staff at the Upper House for their help. I think the best way to describe this hotel is 'pure elegance'; the furnishings are beautiful, everything is immaculate and aromatic (the candles are beautiful and I can't find them anywhere!). As we were on our honeymoon we were upgraded to a suite, and wow, what a room! We were absolutely blown away. The rooms are beautiful, the views are stunning, the bed is oh-so comfy and even the telly welcomes you when you turn it on. The staff had laid out rose petals everywhere (a lovely touch- thanks so much) and the room had everything we needed and more. I throughly enjoyed the tea, I've never had such lovely tasting green tea in my life, and my husband loved the sweets and treats! Even the mini bar was fully stocked everyday and was included with the room. The bath, wow, heaven, with the rose oil and bath salts, I could have easily whiled away many an hour in there without a care in the world. Lastly, the restaurant. We had an incredible breakfast every morning with freshly made smoothies, lovely tea (can't go wrong with good tea!), pastries and the most amazing cooked breakfasts either of us had ever had. We also had our 'last meal' here for the final night of our honeymoon. We both had the tasting menu which was superb. As it was our honeymoon, again we were treated like royalty; we were put by the window, were given champagne and gifted one of their candles (thanks so much!). All in all this hotel is just amazing and the staff are fantastic; I literally can't recommend it enough. Thanks to all the staff for a wonderful stay and I hope we're able to visit again someday. Best wishes, Michael & Samantha Williams
"The Best of the Best"
03/13/15 JayBee N Short Hills, New Jersey
We are travelers who enjoy busy days wherever we go. We return to a hotel late in the day or evening where we know we will enjoy a very beautiful and comfortable room/suite with great linens and roomy bathroom. We didn't know about The Upper House until our Virtuoso travel agent recommended we stay there. Our usual choices are Four Seasons or Mandarin Oriental hotels, both superior in comfort and service, etc. Our decision to stay at The Upper House proved to be wise as we had a lost luggage issue ( caused by airline) which was resolved by the most outstanding Guest Services Manager, Ms. Peggy Poon. She assured us the problem would get resolved and it was. In addition to Peggy Poon, the Upper House team we encountered was outstanding with its service and eagerness to assist. The hotel is very beautiful and well designed. The location is excellent, too. I only spend my time writing reviews like this when it is warranted. The Upper House in Hong Kong is a destination I would love to return to, the experience was THAT memorable. You will love it!
"Upper House, an inoubliable stay in HK, great location but fantastic dedicated staff"
03/13/15 Nicolas T Singapore, Singapore
I spent 4 nights this week at The Upper House. I am a regular traveller and have been visiting HK many times since more than 15 years both for business and vacation. This time with my partner wanted to have a great experience to celebrate our 25th anniversary of common life. We booked a 70 m Studio Harbour View and were upgraded to a Suite with Harbour View. The feeling in this incomparable hotel in HK is very special. Not an hotel, not an home but you feel like all staff is dedicated to you and care about you from the arrival till your departure. The first evening we book a table with some friends at the Cafe Grey Deluxe. The ambiance is great, food is perfect and service very professionel but also very personnel. We had a table with astonish view on the Harbour, and will never forget the overall experience of this magic House, not an hotel, a place where guests are important, and staff take care naturally of them with excellent and friendly service. I hope I will have an opportunity to come back soon tho this House. Nicolas Thoreau from Singapore
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )