"Friendly but smart"
誕生日である旨を事前にメールで伝えておいたら、当日素敵なバースデーケーキがお部屋に届きました。フレンドリーな若いスタッフたちが、チェックイン、アウト時にも「おめでとう！」と声をかけてくれました。Genuine Expedia guest review
"Expensive but such a treat to stay in this hotel"
Convenient location, great service, fantastic room. Huge room with generous "mini" bar, free wifi, and amenities that were above and beyond expectation. It is THE hotel to splurge for.Genuine Expedia guest review
"不愧為2013 No1 的旅館～"
非常好，可惜沒有游泳池～Genuine Hotels.com guest review
非常满意Genuine Hotels.com guest review
Second time visiting TUH. Very nice experience! Every thing is perfect! Besides well designed furniture, they provide lots of snacks, baby stuff like baby book , baby body lotion... Best hotel in HK!Genuine Hotels.com guest review
стоимость отеля АБСОЛЮТНО не адекватна его качеству!Genuine Hotels.com guest review
香港の喧騒を忘れさせてくれる、ゆったり静かなホテルでした。 周囲も高級ホテルが建ち並び環境がよく、直結したショッピングセンターも買い物しやすく、金鐘駅の利用も便利で、とてもよかったです。 香港には、美味しいモノが溢れていて つい食べ過ぎてしまいますが、ホテルにプールがないのだけが、自分にとってはNGでした。ジムは小型でしたが、まあ満足でした。 部屋は、80ハーバービューでしたが ハーバーは、あまり見えませんでした。その点では、できるだけ高層階がお勧めです。 今回リッツにも泊まりましたが、プールジムと眺めはリッツで、部屋と立地ではジアッパーです。Genuine Hotels.com guest review
门口叫车不方便。环境不错，很安静。Genuine Hotels.com guest review
ゆったりしたお部屋で、ビューバス。ミニバーのスナック、一部のアルコール以外のドリンクが無料でした。スタッフも若いけど、清潔感もありフレンドリーで英語のイントネーションもクリアでコミュニケーションしやすかったです。プールは施設内にないのですが、エキストラチャージで隣のコンラッドが使用できるようですね。（これを知っていれば滞在中ずっといたなぁ）朝ご飯もローカーボナイド、ローコレステロールを気にしているメニューもありました。また、宿泊客の客層もお洒落で上品な方が多かったです。次回、香港へ行く際、リピートしたいです。Genuine Hotels.com guest review
"one of the best"
I had a terrific time at this hotel, definitely one of the best hotels in Hong Kong, if not the best yet. The settings provide a very home feeling -- something you don't usually find in luxury hotels. The bathtub was the main reason I picked the upper house, and it did not disappoint me at all. Having a 47 floor view while bathing myself in the tube […] was brilliant. It really knows a customer's needs when travelling, with nail polish remover and eye cream in the bathroom, you can tell how much they care about us. A must go! Read moreGenuine Hotels.com guest review
非常棒 下次有機會我會再住奕居Genuine Hotels.com guest review
1. Слышимость - тонкие стены. 2. Отелю не хватает бассейна. 3. Рядом с отелем стройкаGenuine Hotels.com guest review
新しく、清潔できれい。団体客がいないので、騒々しくなく落ち着いている。 部屋も広く、快適に過ごせる。 立地も良く、空港からのアクセスも簡単。Genuine Expedia guest review
建物の中に入ると、5星ホテルには似合わないカジュアルなレセプションでチェックイン。え？ここで？といった感じ。ラグジュアリー系ホテルではありえない感じだが、チェックインからipadを使って顧客情報を管理し、ホテル内施設のダイレクトリも室内にあるipod touchにコンパクトに集約されている。ホテル内は、どこか和風を感じさせるインテリア。木の温かみを感じるインテリアになっていて、浴室が素晴らしい！ 場所は、ホテルのすぐ外にあるリフトを使えば、パシフィックプレイスに直通で行けてショッピングにも至便！ 次回も是非泊まりたいホテルです。Genuine Hotels.com guest review
"다시 가고 싶은 어퍼하우스.."
에드머럴티 역에 있긴 하지만 퍼시픽 플레이스 덕분에 찾아가기도 쉽고 센트럴의 퀸즈로드와 연결되어 있어서 어디든 트램타고 찾아 가기 쉬웠어요. 피크트램도 가깝고.. 걸어서 얼마든지 찾아 다닐 수 있는 거리였어요. 교통도 좋고 위치도 좋고.. 방도 넓고 깨끗하구요.. 서비스도 좋았습니다. 선물로 주는 파우치는 쓴다고 내려놨더니 다음날 새것으로 다시 주셨더군요.. 맥시 바도 다음날 새것으로 다시 채워 주시고.. 아이팟으로 주문 하는 룸서비스도 편하고 좋았어요. 또 가고 싶네요.. 하루 더 있었으면 하는 생각을 하면서 왔습니다.Genuine Hotels.com guest review
ホテルのすべてが最高でした。 入り口のオシャレなエスカレーターを昇ると、そこは別世界です。決して派手さはありません。あくまでmodannに、そしてオシャレに。 今度も必ず泊まります。Genuine Hotels.com guest review
11/21/14 VJHF Oxford, United Kingdom
I spent a month here on a business trip. I thoroughly enjoyed my stay. The location is excellent. It is close to the MTR and many good restaurants. My room was large, comfortable and had a magnificent view. I very much liked the free mini-bar and the snacks and coffee machine in the room. I loved breakfast and often dinner too at Café Grey - the hotel restaurant. I also really enjoyed having drinks in the stylish bar and doing yoga class with your instructor. I travel an enormous amount for work and I have stayed in many of the finest hotels in the world. The facilities are excellent, but that is not what distinguishes this hotel. The point of distinction is the incredible service which I received. I would have expected some bad experiences over a month, but the service was from the very first moment until the very end, truly exceptional.
"Upper House is, by some distance, the very best hotel in HK."
11/20/14 262DJones London, England, United Kingdom
I have stayed at all the best hotels in HK, and while the levels of service, luxury and comfort are pretty good in all of them, none of them come close to Upper House. Seriously, the staff made my stay an incredibly enjoyable one. Top marks. Dylan Jones Editor-In-Chief GQ
"THE Place to Stay"
11/20/14 bedt2014 Geneva, Switzerland
The hotel is exceptional in every way -- comfort in large rooms and baths, views of Hong Kong, excellent restaurant and bar, but most importantly in the personalized service offered by a friendly and knowledgeable staff. From the moment we arrived at the hotel, our well being seemed uppermost in the actions of everyone we met -- from the wonderful Guest Experience people, the housekeeping staff (I like extra hangers!), the restaurant and bar personnel. Actually the service began when our reservations were first made, adjusted, and several requests fulfilled. General Manager Marcel Thoma can be justly proud of his staff. We also appreciated the served breakfast, rather than the usual large buffet style offered by hotels. Being at Upper House for our extended stay (Symposium attendance plus revisiting Hong Kong where my husband had worked many years ago) certainly increased our pleasure and contentment. It was very hard to leave! We are definitely recommending the hotel to our friends.
"civilazed hotel in HK"
11/18/14 casamota New York City, New York
i just came back from a very short but memorable stay in hong kong at the upper house hotel. dont look anywhere else. thats the most civilazed hotel i been to. the rooms are huge, comfortable, the design is minimal but comforting, the views are just the best in town, you can just stay in bed after delicious breakfast and look at the window or even better take a bath and stay there for hours, is one of those hotel you dont feel guilty to leave because you need to go and walk around. the service is impecable. every details is look after. the place is run wonderfully by his general manager marcel thoma like a wonderful private house. the restaurants upstairs is divine, fun and not to be missed. i cannot wait to be back. carlos mota /editor architectural digest.
"The most amazing overall experience!"
11/18/14 Tiago M Tatouine
Its the second my wife and i stayed at the upper house, and it was once again an unforgetable experience!! I travel more than 200 days per year, and spent most of my time away from home in hotels of all levels. The upper house, gave me so far the best feeling of welcoming, confort and to feel at home away from home ! rooms and views are amazing, the staff is great and food wonderfull ! This time we also tried their new Continentale restaurant which was also a great experience ! Really looking forward to my next trip to HK !! Thank you !!
"Hotel of tomorrow"
11/18/14 Duschnokk Lausanne, Switzerland
This is a hotel out of the ordinary, which offers features rarely seen elsewhere. There are many amenities which are included (minibar except wines) and the design, functionality of the rooms just great. To me, this hotel belongs to a new generation of residences and brings a fresh insight of the hotel of tomorrow. It was truly pleasant to discover details which are sometimes unexpected. To get a taxi however, you must not be in a hurry because there is a shopping center taxi stand and 2 hotels prior to the Upper house; hotel staff is helping a lot to yield a taxi but the fact is that most taxis are already full before reaching the Upper house. Service at breakfast can be sometimes slow if the hotel is vers busy. All in all, the value for this hotel ist very good and is worth a visit.
11/17/14 Raven108 London, United Kingdom
Stayed here for a week. From my view, the positives 1. Big bathroom, big bedroom, good area for dressing, amazing rain shower 2. Quiet room, we did not experience the noise, others have mentioned, good blackout curtains 3. Love the maxi bar, it's a really nice idea 4. Very friendly staff, helped us book restaurants and spa at nearby hotel 5. Gave us a lovely candle when I mentioned the smell in the lobby was lovely 6. Breakfast was v v good, excellent choices, well executed and delicious food I do think certain areas of the bathroom need touching up, but v minor points Overall, a great stay
"Always exceeding our expectations"
11/16/14 DharmaHMC Manila, Philippines
The Upperhouse has been my favorite Hong Kong hotel since it opened in part because the rooms are gorgeously well-appointed with amazing views. The bed is deliciously cozy. The bathroom large, spacious and a pleasure to shower in. The free mini bar with m and ms, cookies and nuts are always a treat as well as the other amenities in the room (duffle bag, organic cotton shopping bag, REN toiletries). However this time was interesting because my husband and I had our two and nanny with us during this stay. I was so impressed because not only did they baby proof the corners of all the edges of the furniture (I don't know any other hotel that do this), they were also so kind as to allow us to change the airport transfers (which came with the package) to transfers to a Hong Kong Disneyland instead. At Cafe Grey, Crystal and Tanica always made sure that we got our favorite table by the window and they attended to all our needs (especially the kids needs) and practically knew what we wanted for breakfast. They even baby sat our older son by a further window in the restaurant, gave him a set of wooden building toys (skyline of hong kong) which allowed me and my husband to enjoy a relaxing breakfast. Edward would also always check on us at breakfast and see how are stay was going. The breakfast at Cafe Grey is probably my favorite in HK because the food is so simple but delicious (even the bread basket). The martinis at the bar in the evenings were also sinfully delicious ( try the earl grey or cucumber martini) Every time we would return to the house after a day out, it was like coming home because the guys at the front Leo and Shane or Shaun (am not sure what the right spelling is) and the girls would always welcome us back by name. Also when we had requests they were on top of it. Shane even one evening called us to check on how our day at Disneyland was. They even got us a stroller last minute. Unbelievable PERSONALIZED service!! Whats great is that everyone seems to really love doing their job in this house. We cant wait to come back!
"The best hotel, ever!"
11/16/14 TessBless London, United Kingdom
This hotel takes staying away from home to another level. There are just seven rooms on each floor so it's very intimate and peaceful. When you arrive, you're taken to your room and checked in via an iPad. The staff are incredibly helpful, showing you all the features of the room which include an iPod touch for ordering room service, a second TV behind a glass panel in the bathroom and an array of amazing quality toiletries. Extra touches like an on demand movie system made nights after work more interesting without the concern of having to pay for movies. Plus free soft drinks in the minibar. Not sure when I'd need a pad and pencil in the toilet but I guess moments of genius can occur in all times and places The food in the restaurant and via room service was of exceptional quality. Do bear in mind that breakfast is a la carte so, even though service is very swift, it can take longer than it might if there was a buffet. Staff are all incredibly helpful and friendly. Location is perfect, one stop from Central station (where you can get the train to and from the airport) on the underground and right next to a huge shopping mall. Hope I get to stay here again!
"Ultimate Luxury in Hong Kong"
I stayed at the Upper House for 2 weeks and truly enjoyed every second of it. Upper House takes luxury hotel experience to a new level. Not only, is it a gorgeous state of the art property, but the quality and professionalism of its staff makes your stay one of a kind. From the moment you check in, everyone knows your name, is aware of your needs, and looks for ways to make your HK visit a memorable stay. When I did my check in, I mentioned to the guest experience manager, that I loved coconut water; my fridge was stocked with coconut water until the day I left. I had an overnight flight and was received with the most delicious warm croissant and tea. What a way to start your trip! We have utilized Upper House for events, meetings and as home base. Every single time our experience is more memorable than the next. The food is delicious, the friendliness of the staff is remarkable, and the view you get of the Hong Kong skyline is astonishing. After a long day of work or sightseeing, there is nothing more uplifting than to come back to a gorgeous room that felt like home. Upper House is not doubt the best experience you will have in Hong Kong! Cannot wait to be back.
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