MRT도 가깝고, 직원들 서비스 정신도 훌륭했음Genuine Hotels.com guest review
初めて泊まりましたが、解放感あふれる部屋で大満足でした。特にバスルームは最高。あまり経験したことのない、広々とした部屋とバスルーム。今回は山側でしたが、次はぜひ海側にも泊まってみたいです。Genuine Hotels.com guest review
全館禁煙ですがロビー横のテラスでお茶しながら喫煙ができます 今香港での１押しです。サービス面もそれなりに良かったですGenuine Hotels.com guest review
"Friendly but smart"
誕生日である旨を事前にメールで伝えておいたら、当日素敵なバースデーケーキがお部屋に届きました。フレンドリーな若いスタッフたちが、チェックイン、アウト時にも「おめでとう！」と声をかけてくれました。Genuine Expedia guest review
"Expensive but such a treat to stay in this hotel"
Convenient location, great service, fantastic room. Huge room with generous "mini" bar, free wifi, and amenities that were above and beyond expectation. It is THE hotel to splurge for.Genuine Expedia guest review
"不愧為2013 No1 的旅館～"
非常好，可惜沒有游泳池～Genuine Hotels.com guest review
非常满意Genuine Hotels.com guest review
Second time visiting TUH. Very nice experience! Every thing is perfect! Besides well designed furniture, they provide lots of snacks, baby stuff like baby book , baby body lotion... Best hotel in HK!Genuine Hotels.com guest review
стоимость отеля АБСОЛЮТНО не адекватна его качеству!Genuine Hotels.com guest review
香港の喧騒を忘れさせてくれる、ゆったり静かなホテルでした。 周囲も高級ホテルが建ち並び環境がよく、直結したショッピングセンターも買い物しやすく、金鐘駅の利用も便利で、とてもよかったです。 香港には、美味しいモノが溢れていて つい食べ過ぎてしまいますが、ホテルにプールがないのだけが、自分にとってはNGでした。ジムは小型でしたが、まあ満足でした。 部屋は、80ハーバービューでしたが ハーバーは、あまり見えませんでした。その点では、できるだけ高層階がお勧めです。 今回リッツにも泊まりましたが、プールジムと眺めはリッツで、部屋と立地ではジアッパーです。Genuine Hotels.com guest review
门口叫车不方便。环境不错，很安静。Genuine Hotels.com guest review
ゆったりしたお部屋で、ビューバス。ミニバーのスナック、一部のアルコール以外のドリンクが無料でした。スタッフも若いけど、清潔感もありフレンドリーで英語のイントネーションもクリアでコミュニケーションしやすかったです。プールは施設内にないのですが、エキストラチャージで隣のコンラッドが使用できるようですね。（これを知っていれば滞在中ずっといたなぁ）朝ご飯もローカーボナイド、ローコレステロールを気にしているメニューもありました。また、宿泊客の客層もお洒落で上品な方が多かったです。次回、香港へ行く際、リピートしたいです。Genuine Hotels.com guest review
"one of the best"
I had a terrific time at this hotel, definitely one of the best hotels in Hong Kong, if not the best yet. The settings provide a very home feeling -- something you don't usually find in luxury hotels. The bathtub was the main reason I picked the upper house, and it did not disappoint me at all. Having a 47 floor view while bathing myself in the tube […] was brilliant. It really knows a customer's needs when travelling, with nail polish remover and eye cream in the bathroom, you can tell how much they care about us. A must go! Read moreGenuine Hotels.com guest review
非常棒 下次有機會我會再住奕居Genuine Hotels.com guest review
1. Слышимость - тонкие стены. 2. Отелю не хватает бассейна. 3. Рядом с отелем стройкаGenuine Hotels.com guest review
新しく、清潔できれい。団体客がいないので、騒々しくなく落ち着いている。 部屋も広く、快適に過ごせる。 立地も良く、空港からのアクセスも簡単。Genuine Expedia guest review
建物の中に入ると、5星ホテルには似合わないカジュアルなレセプションでチェックイン。え？ここで？といった感じ。ラグジュアリー系ホテルではありえない感じだが、チェックインからipadを使って顧客情報を管理し、ホテル内施設のダイレクトリも室内にあるipod touchにコンパクトに集約されている。ホテル内は、どこか和風を感じさせるインテリア。木の温かみを感じるインテリアになっていて、浴室が素晴らしい！ 場所は、ホテルのすぐ外にあるリフトを使えば、パシフィックプレイスに直通で行けてショッピングにも至便！ 次回も是非泊まりたいホテルです。Genuine Hotels.com guest review
"다시 가고 싶은 어퍼하우스.."
에드머럴티 역에 있긴 하지만 퍼시픽 플레이스 덕분에 찾아가기도 쉽고 센트럴의 퀸즈로드와 연결되어 있어서 어디든 트램타고 찾아 가기 쉬웠어요. 피크트램도 가깝고.. 걸어서 얼마든지 찾아 다닐 수 있는 거리였어요. 교통도 좋고 위치도 좋고.. 방도 넓고 깨끗하구요.. 서비스도 좋았습니다. 선물로 주는 파우치는 쓴다고 내려놨더니 다음날 새것으로 다시 주셨더군요.. 맥시 바도 다음날 새것으로 다시 채워 주시고.. 아이팟으로 주문 하는 룸서비스도 편하고 좋았어요. 또 가고 싶네요.. 하루 더 있었으면 하는 생각을 하면서 왔습니다.Genuine Hotels.com guest review
ホテルのすべてが最高でした。 入り口のオシャレなエスカレーターを昇ると、そこは別世界です。決して派手さはありません。あくまでmodannに、そしてオシャレに。 今度も必ず泊まります。Genuine Hotels.com guest review
このホテルのスタッフの気配り、もてなしは素晴らしいの一言です。さまざまなお願いに対するスタッフの方の対応が徹底していて、本当に満足のいくものでした。何日でも何度でも泊まりたいと思いました。部屋は最初、山側を予約していたのですが、絶対に海側がいいです。多少値は張りましたが、途中で海側（スイートしか空いてなかった）にチェンジをお願いしました。はじめから海側にしておけばよかったのですが、すばらしい部屋に泊まることができたので、それも結果的にはよかったんじゃないかと思いました。また、必ず泊まりにいきたいです。 タクシーの運転手にはあまり知られていないため、ＪＷマリオットホテルをまず説明しないといけないのがちょっと面倒でした。Genuine Hotels.com guest review
"Unforgettable and truly magical stay"
07/31/14 Flutpuff71 Singapore, Singapore
So you’re reading these reviews trying to decide which hotel to pick? Well, look no further if what you want is a unique, first-class and truly entrancing stay. Our magical Upper House experience started even before we set foot in the hotel. I only had a few days to plan my husband’s surprise 50th birthday in HK; I wrote to Upper House and informed them about my intention and boy, did they make things happen. And their attention to detail is impressive; these guys (an amazing Guest Experience Team) genuinely care about making you HAPPY. What we loved: pick-up car service from the airport (in a Hybrid Lexus, complete with cool driver and a matching killer soundtrack); friendly meet-and-greet at the hotel driveway all the way to your room for a quick check-in and amenities debrief (seriously, complimentary drinks and snacks plus a welcome drink of your choice? This is better than mom’s!); gift bag for us with lush-scented Upper House candle and specialty tea; dinner reservations at Grey Café Deluxe with a surprise pre-birthday cake planned by the Guest Experience Team (amazing view, service and food – the restaurant manager already took note that my husband is a cheese-loathing pescatarian and made great menu suggestions); their assistance in making birthday lunch reservations at a great restaurant in HK ; and yet another gift: a framed photo of us at dinner the night before. As for our room, the team made sure we got one on a high floor – I suspect all harbour-facing rooms are pretty kickass. Whether day or night, in the bedroom or bathroom – the view is amazing! The photos on their website don’t do justice to the view. I loved little thoughtful things like a dish on the dresser for your jewellery, proper and ample charging station, a tissue box at EACH sink (OCDers would be delighted), super-soft bathrobe (feels like you're wearing bunnies) and a yoga mat in the closet. We only stayed 2 days but felt like VIPs and really well taken care of. We can’t wait to come ‘home’ to Upper House again.
"Thank you for your superb hospitality and service!"
07/30/14 arena1117 Hong Kong
I chose Upper House as my bridal suite on 26th July 2014 because I love the minimalist modern design. The staff are well trainned. The hospitality and service during my stay was excellent. Me and my hushand love travelling and we have stayed in resorts like W, Park Hyatt, Shangri-la, Six Senses etc. And to our suprise, Upper House is most exceptional in attendion to detail. The suite is amazing (especially the bathroom and the city view)! Everyone was wowed & said that they would like to get married again if they could stay in a suite like this :) Our wedding day went smoothly and the pictures taken in the hotel are stunning! Vinchi, the Guest Experience Manager gifted me a box of Laduree macarrons & a photo frame as our wedding gift. It was really heart-warming! It really made my day extra special. Thank you to all the staff again, including Edward (The Manager) and K (Guest Experience Assistant) for the hotel tour :)
"An amazing experience"
07/30/14 Owen I Los Angeles, California
The upper house was my favorite hotel I have ever stayed at. The service was great, the manager (Edward) went above and beyond to make us feel welcome, and the hotel rooms were beautiful. The wifi was good, there was a free mini bar, and the cafe on the top floor was excellent. The staff were amazing as well. There is no pool at the hotel, but you can go to hotel next to it to swim, so that was not such a bad thing. My favorite thing about the hotel was that it was very modern, and I loved the design. Great place to stay at!!!
"The best home away from home in Hong Kong"
07/29/14 AntsT800 Taipei, Taiwan
The staff was warm, friendly, welcoming and extremely helpful... exceptional customer service Spacious and comfortable room... Best, Convenient location... It's truly a great home away from home......
"one of my favourites hotels anywhere , full stop, period"
07/26/14 jedly1 Melbourne, Australia
great accommodation on pacific place with contemporary spacious suites with great views across HK , reliable wi fi , space to work and flop. super comfy huge beds, free mini bar ...all the things that should be a basic standard in a modern hotel that so often aren't ..great slick staff who cant do enough for you. the bar on the top floor is one of the best places to watch the night light up in HK with good cocktails and food.
07/25/14 jayce87 Sydney
I have travelled a lot of places and this is by far the best hotel I have ever stayed in the world. The concierge were helpful (especially that lovely Christina), the wait staff were receptive and the views were breathtaking (despite having the Island facing room). My only small criticism is that there was no pool. You think, for the money you're paying, that there would such a thing on site. I will definitely stay at this hotel when I come back to Hong kong again, no exceptions.
07/25/14 Peta O Melbourne, Australia
We stayed at the Upper House for 2 nights on the last leg of our 6 week European holiday and it was a true haven. Yes it's a beautiful hotel with fantastic rooms and spectacular views but it's the amazing staff that really set it apart. From the moment we walked in we were welcomed and made to feel at home and then we met Steffi who truly made our stay a memorable experience. Steffi you are a shining star and we are so thankful for the wonderful way you looked after us. We haven't stopped talking about it since we got home. The experience was such that I felt compelled to leave my first ever tripadvisor review.
07/24/14 ggibsondal The Woodlands, Texas
We just got back from a trip to China and Hong Kong - while in HK, stayed 5 nights at The Upper House. Marcel Thoma and his team provided exceptional service. We were very pleased with our choice in The Upper House - we were originally booked at The Ritz and were considering several of the top hotels - end of day, we switched to the Upper House and were amply rewarded and really enjoyed our stay. The rooms are very large, comfortably furnished and the bathrooms were incredible. We stayed in one of the Upper Suites (Harbor View) - our boys ended up in an Island/Mountain View. A couple of evenings we went to dinner without the kids and they ordered room service - which I nibbled on the fries and cheeseburgers and they were fantastic. Breakfast at Cafe Gray each morning was very good - we explored the menu. A couple evenings my wife and I finished up at the bar at Cafe Gray - very nice atmosphere, great food etc. We did one of our dinners at Cafe Gray - which was also wonderful! The unique design of the hotel creates a lot of corners - so the living room, bedroom, and bathtub, shower area all have their own corner - so makes the views not only breath taking, but within your suite, you can walk through the rooms and get a wide panoramic view that other hotels just can't offer. Various staff members kept up with us throughout the week - from Paul checking us in to Edward, Kristina, a couple of the guys at the front desk, and even Marcel Thoma (the General Manager). Before the trip, the reservation group including Shirley Cheung, did a fantastic job of keeping up with us and making sure we were prepared for our stay at their house. They even emailed us while we were in route from China that they knew our flight was delayed an hour and that they were expecting us... who does that?!!!? I've stayed at many nice hotels - this is the first place I walked out knowing as many names of staff. It did not feel pretentious - but very comfortable and elegant. Each night there was a note from one of the staff or even a special treat in our room. What a special touch! The location at Pacific Place in Admiralty is fantastic. We will stay there again and again - no question about it! Marcel - thank you so much for running the hotel with excellence in mind!
07/23/14 majestic-beijing beijing
it a very special hotel, make my family as at home. good view, excellent service. the only unsatisfied is the hotel have one restaurant only which is euro style. it is not suitable for my son. any way it's a amazing hotel to be worth stay.
"Is there a more superlative word than BEST?"
07/21/14 ScottR1120 Los Angeles, California
I lead a blessed life. I travel a great deal and have stayed at some of the finest properties on this planet. I can honestly say that The Upper House in HK ranks as the creme de la creme. Everything about the hotel is top drawer. I wouldn't change a thing... and couldnt do the hotel justice with my words, as words cannot describe just how perfect my stay at the Upper House was.
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