Nice, clean, quiet and convenient location. Excellent breakfast. Will stay here again next year.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thank you so much for the 5-Star review. We are thrilled that you enjoyed your stay at the Mason Hilton Garden Inn. We look forward to your return and can't wait for you to see our new renovated lobby. Have a great day.
The bed in the room was THE WORST bed I have ever slept in. Terribly hard and very uncomfortable.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason .Thank you for review and sorry to hear you did not get a good night’s rest during your stay at our hotel. Our hotel opened in 2010 and when we opened the mattresses were Hilton required mattresses. It truly is a love hate relationship; we have guest who love them and want to know where to buy them and guests who do not like them like you. I hope during your stay you reported this problem to our front desk so that we could take a look at the bed and repair the control knob which regulates the amount of air that is put into the mattress or removes the air. Other than a restless night I do hope you enjoyed the rest of your stay and do thank you for choosing to stay with us and I hope you will try us again in the near future.
"Nice clean hotel"
We were in Cincinnati for a visit to King's Island and Ikea. I chose the hotel based on the fact it was a newer hotel and it's proximity to our destinations. It was a good choice as it was clean and the staff friendly enough. Close to restaurants and having a Graeters right next door was nice.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Thank you for the review. I hope you stay with us again whenever you are back in town. Ray
we attended a function at the manor house and the hotel was about 5-10 minutes away. it worked out perfectly.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thank you for your review. I am glad that we were able to fit your needs. Hope to see you again soon. Ray
"Hilton Garden Inn"
Staff was excellent and very helpful.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks BP. We try our best. Thanks for the review. Ray
"Great affordable hotel with a wonderful staff"
My family started our visit at another hotel that was near Kings Island. It was filthy. We quickly got our money back. I'm glad that the Hilton Garden Inn had a room available. The hotel was clean and the staff was very friendly. The breakfast was great, well worth the price. The hotel is only a few minutes from Kings Island. We enjoyed the ice cream/bakery […] that is in walking distance. I've stayed at other Hilton Garden Inns and each stay was nice. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks for the review. The ice cream shop is a staple of Cincinnati. It is good to see that you give it a try. Ray
"Room smelled very stale"
Room had a very strange smell. It was stale musty but it smelled odd, regardless of what it was. Hotel was very nice though and the staff was VERY customer service oriented. In a less stinky room I would stay again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Renee. I am sorry about the stale air in the room. We will have it daired out by the time you return. Hope to see you soon. ray
"Clean Smoke Free Hotel!"
Hotel very clean only 3 yrs old and nice as it is smoke free. The only thing we didn't like is the fact that you cannot close the darkening blind in your room only the sheer. In the am morning sun is too bright for sleeping. Also the cleaning staff could be heard in room above in am making a lot of noise. Breakfast is $10! not complimentary so we went […] to nearby Waffle House. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Thank you for the comment. please come see us again!
"Nice Hotel, Uncomfortable Beds"
The hotel is very nice and the staff is very friendly. My big complaint was that the bed was very uncomfortable. In addition, the room had a weird smell to it. Almost like the "new construction" smell hadn't quite worn off. I'm sure the smell thing is temporary. However, the bed was hard as a rock.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks for the comments. I will have to look into the hard bed issue. I hope to make it just right for your next visit. See you soon. Ray
"Very clean and good location"
Very clean hotel and very nice staff. The hotel is only about 3 years old and is located near many shops and attractions.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks for the review. You know, it is hard for me to resist running out and shop when I come to work :) I hope that you will return real soon. ray
"Very nice hotel. VERY SMALL POOL. No Jacuzzi."
This is a beautiful hotel. New and Clean. Everything is very nice. I just can't figure out why, if such a nice hotel, such a small pool and NO jacuzzi??!!! I have seen kiddie pools way bigger than this!!Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hello Sharon. Thanks for the review. You are right, the pool is not the biggest. I think it is almost standard to build them this way. I hope that you will come back. Ray
"Very pleasant stay for family vacation"
My family and I really enjoyed the beautiful decorum, as well as the platform beds. My husband was the only one who felt the mattress was still a bit too soft. Despite that, the hotel is located near plenty of shopping and eateries to please all. I would definitely come back.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Fannie. Thanks for the review. We hope to see you again real soon! Ray
For the price this hotel was great. It was very clean and the room was up to date with clean bedding. The room was very nice.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Doug. Thanks for the review! This is a fun place to stay. Mason Ohio is clean and super safe. Come back and see us again. Ray
"Tournament stay in Cincy"
Very nice stay at this hotel. Just need breakfast in the morning!Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks. Hope to see you again sometime
"Terrific hotel. Exceptional staff."
Came in way late on a Saturday night; gentleman at the desk was friendly, professional, seemed to love his job. Room was lovely, and very quiet. Morning staff at desk and breakfast were equally friendly yet professional. Chef made delicious custom omelets, fresh and hot. Five stars!Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Sarah. Thanks for the review. I enjoy the omeletts myself . :)
"Convenient for where we were visiting."
Overall very good. Would stay again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hello from Cincinnati! Come and see us again whenever you are in town.
The only good thing about the hotel is the staff. Everything else is terrible, the room, bed, sinks, fridge, microwave and the room was not even clean!!!!Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason On behalf of all the Employees and Staff of the Hilton Garden Inn Mason, I would like to apologize for our inability to exceed your expectations during your recent stay. We continually strive to ensure all our Guests receive superior service and a quality stay, and take, very seriously, any time we fail to meet those expectations. Please be assured that we will take all necessary steps to remedy the situation so that it does not happen again. Again, my sincere apology for any inconvenience we may have caused you, and hope you will continue to use the Hilton Family of Hotels for all your travel needs.
"Kings Island getaway"
We stayed here for 2 nights while visiting Kings Island. The hotel was very nice but the room had a musty smell to it. The cleaning ladies were very nice but did not understand English, which made it difficult to communicate. The location of this hotel is great with easy access to everything. I would DEFINATELY stay here again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Laura. did you know that you can see the fireworks from our patio. If you l leave the park early you can enjoy a beverage at the hotel and relax. See you again sometime. Ray
"Nice place, great people"
Great people, nice place. Had a great feel. If windows opened would definitely stay again. Free fruit and coffee in lobby during breakfast (even if you don't buy Bfast) A few details: Pool was nice but pretty small and Looks like they took out the hot tub. Windows don't open (I really hate that). Middle of shopping district that had everything but […] only place to walk to Is Greaters ice cream Breakfast 9.95 adults kids 50% little kids free. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hey J. We are just a few hours from the windy city so come and see us again soon. ray
Room was clean with plenty of space. Stayed in the junior evolution suite. Liiked the fact that there were two tv's in the room, one for the kids and one for the adults. The only issue was that the mattress was hard.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hey Jimmy. I hear that a lot about our mattresses. I wish we had another choice. Try us again bif you are ever in town. ray
"Family trip to Kings Island"
Late check-in is awesome, pre-pinted receipts and keys ready when we arrived-no delays at all. (Check-In took about 2 minutes and check-out even less). Hotel room was clean and comfortable, location was close to food and exit 19 so access to Kings Island was easy and quick.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks for the feed back. I will give my front desk a high five for expediting the check in! Ray
"One night stay"
Room was clean and comfortable. Only stayed one night. Very good ice cream parlor right next door. Many restaurants to choose from near by.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hello JJ. Sorry that it has taken so long to respond. The ice cream shop is a well known staple of Cincinnati. People come from miles around to take the many varieties they offer. I hope to see you back in our town soon. Ray
"Comfortable business hotel"
Staff were great and very accommodating, especially in dining room. They provided me with choices and modifications to meet my needs and preferences. Desk staff were also very helpful. The only downside was that the windows were sealed shut, so getting fresh air was impossible. Yes, I could control the temperature, but had to listen to the rush of the […] fan and a/c. It left me feeling a bit claustrophobic.I cannot comment on the suburban, strip-mall sprawl culture of Mason, Ohio. My meeting was there, this was a good and convenient choice. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason More and more hotels are going with the sealed windows now. I am not so sure if this is ideal as i really like the fresh air myself sometimes. Take care. Ray
Overall the hotel was pretty good. Although the room had an odd smell to it. Sort of like a chemical smell. You get use to it after having being in the room after a while. Other than that, we had no other complaints.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Aj. Since you last posted , I have been looking into the smell. We have changed A/C filters and that seems to have eliminated the problem. Thanks for bringing this to my attention. ray
The staff were great, we enjoyed the breakfast options, and the room was comfortable and large. However, the bedding was "wierd" and didn't seem to fit the bed. The shower faucet and handles were loose and the door frames, dirty. Overall, it seems like the room floors needed some clean-up/maintenance.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thanks for the advice. I hope we can improve on what we have to offer. I hope to see you soon. Ray
"Really good hotel"
Everything was very clean and everybody was very friendly.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Nh, Sorry it took so long to respond. I really thank you for the kind review. Whenever you are back in town stop by to see us. Ray
Hard bed hot tub was down disapointedGenuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason We have done some remodeling in our pool area. I hope to have it finished shortly. hope to see you again sometime. Ray
"Very nice, new hotel, perfect for Kings Island vis"
I thought the hotel was really nice and clean. I was a bit disappointed that we had to pay extra for breakfast, but the food was good. It was annoying that I helped myself to the buffet and was done eating before the staff told me I could order french toast or an omelette, etc. I would have, but I was already full.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Come back and try us again sometimes. Our staff have gained a lot of experience and are really on top of their profession. I hope to see you again. Ray
"Great stay for a romantic night away!"
Everything was great, no complaints! There was one thing odd however, the bathroom didn't have a vent fan. Don't get me wrong this IS the best hotel I have ever stayed in EXCEPT the Hilton in Chicago and since its the same company I don't think that matters much. I looked all over for that vent fan though and couldn't find it. O well, the room was clean […] as was the rest of the hotel. The services were numerable and mostly free or at least cheap! I wish the pool was 24/7 because I didn't get there until 10:30 and could have used a dip. All in all though I can't stress how amazing my stay was. I had to leave late at night to buy some medicine and the man at the desk provided great directions to the local wal-mart. Hilton won a customer this weekend they will be my first choice for booking from now on. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Ben. Thanks for the terrific review. I really enjoy ed reading your review. by the way the fans are located on the roof and are silent to the guests. It is new but rather confusing. Hope to see you again soon. Ray
"Love this Hotel"
I love this hotel. The furnishing are beautiful. The breakfast is fabulous worth the money. The location for kings island is great and there are restaurants to eat at and a mall to shop in.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Cyndi. Thank you for the review!!!! I just love it when people are happy about their stay. Please come see us when you are back in town!! Ray
Staff was very friendly and accommodating. Only thing regarding cleanliness, was that we found a raisin and pen cap on the floor, the vacuum must have missed! A little hard to regulate temp in the room. Workout room and pool are limited....think they were working on the hot tub. We did not eat in the restaurant, nice to have the little snack shop. Location […] is very good. Nice and quiet away from main road. Oh, and business center is available, but free wireless. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Sue, Thanks for the review. Sorry it took so long to respond. I just wanted you to know i appreciate your comment. Ray
"Clean, new hotels with most uncomfortable beds"
Hotel is new and very up to date. Room was large with lots of empty space. Bed was supposed to be adjustable but was not. Hard as the floor, with a thin covering. Neither of us ever got to sleep more than an hour at a time. AND then the hotel added a charge to my credit card after we left with no explanation. Never stay at this hotel brand again. The […] night was seriously like a torture experience. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Terry, I am sorry that it took so long to respond. I just wanted you to know that we are looking into changing out bed at this location. I hear what you are saying. Talk with you later. Ray
"clean and friendly"
The hotel was clean an the staff was very friendly, however the beds were rock hard and extremely uncomfortable, the pillows deflate to paper thin. All of this combined to make it absolutely terrible for sleep but nice other than sleep which is a major part of staying in a hotel. If you like hard beds this place is for you if not look elsewhere.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hello Scott, I am sorry that it took so long to respond. I just want you to know that the bed situation is under review even as we speak. I hope that you will give us another chance. Ray
We stayed at the hotel before and after visiting Kings Island. The hotel was very nice and really clean. We ordered a late night snack and the bar and the service was great. My only negative is that the room only came with two towels. We prefer four bath towels.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Tara, i just wanted to drop you a line to say that you were not the only one who wanted more towels. We are putting 4 sets of everything in our rooms now. Come back and see us soon. Ray
Pleasant, close to good restaurants and inviting to work.Genuine Hotels.com guest review
"Very nice hotel"
This hotel was very nice and clean. The staff was great and the burger from the bar was amazing!! Plus you can walk to Graeters for ice cream :)Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason I was just looking over some past comments and noticed that I did not respond to your. Thank you for the survey.
"Right off I-71!"
Room was perfect - great beds. Included refrigerator and microwave. The pool is small but is indoor and was not crowded.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thank you for your 5-star review. We are so glad to hear that you enjoyed your stay with us. It is guests like yourself who write such wonderful reviews that helps spread the word about our lovely hotel. We look forward to seeing you again soon.
The staff was terrible, noisy and rude. As I was trying to sleep one house keeping staff member let the door slam against the door lock that woke me up, when I complained she said she had so much time to get the job done. Worst stay ever.Genuine Hotels.com guest review
Over all the hotel location is convience, clean , pleasant . The front desk staffs were friendly. Though, the house keeping department needs to pay more attention to details,, dueling our entire stays , we didnt have the complete sets of towel, or missing floor mat, untidy counter top. There are always room for improvements.Genuine Hotels.com guest review
"Need to allow guests to check in earlier. 12 noon"
Earlier check in like noon. I was in town for 1 night for a wedding. With the later checkin it was a rush to get ready and make it on time.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason to all EXPEDIA users. I just wanted to let you know that we are starting to have early check in at this location. Just call us a day or so in advance and we will be ready for your early arrival. Ray
Great location and great hotel..Genuine Hotels.com guest review
"Very nice hotel other than the adjustable beds"
The beds were extremely uncomfortable. In the middle of the night, after not sleeping because of the uncomfortable bed, we realized that the bed had a dial to adjust the firmness of the mattress. The dial was hidden under the fitted sheet and then under a patch of material. When passing by the front desk the next morning, we noticed a sign that indicated […] the beds in the rooms were adjustable, however, that sign was not visible to us upon check-in. My suggestion would be to put a flyer on each bed in the rooms indicating that the beds are adjustable. Other than the beds, this hotel was very convenient, clean and appealing. Read moreGenuine Hotels.com guest review
"Good for a romantic retreat."
The suite was very nice and clean. Staff was very courteous and friendly. Very nice location, near everything and the premises was well kept. Would definetly stay there again.Genuine Expedia guest review
"Good location and value"
Solid hotel in Mason. I come to the Cincinnati area for business and have an office in the building just across the street. The staff is friendly and the hotel and facility is well-kept. The location is nice too as there are plenty of restaurants and strip malls within a few blocks.Genuine Expedia guest review
"Hilton Garden Mason, OH"
Our room was very nice, the dislike we had we wished the TV was bigger. The pool was nice and they had great work out equipment. Will stay there again.Genuine Hotels.com guest review
This hotel was clean, quiet, and very comfortable. The in room microwave and fridge were really nice.Genuine Expedia guest review
The bed was as hard as a rock and the pillows were.....ok, but they didn't mesh well. Otherwise, it was a pleasant stay.Genuine Expedia guest review
Was very nice stay would def stay againGenuine Hotels.com guest review
Hard mattress & pillows too soft. Stayed second at another hotel.Genuine Hotels.com guest review
"overall a great buy"
The room was nice & clean. The drain in the shower drained a little slow, but that was my only complaint. Oh, and I was outside the air conditioners. But overall this hotel is MUCH nicer than other hotels in the same area.Genuine Hotels.com guest review
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