Hard bed hot tub was down disapointedGenuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason We have done some remodeling in our pool area. I hope to have it finished shortly. hope to see you again sometime. Ray
"Very nice, new hotel, perfect for Kings Island vis"
I thought the hotel was really nice and clean. I was a bit disappointed that we had to pay extra for breakfast, but the food was good. It was annoying that I helped myself to the buffet and was done eating before the staff told me I could order french toast or an omelette, etc. I would have, but I was already full.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Come back and try us again sometimes. Our staff have gained a lot of experience and are really on top of their profession. I hope to see you again. Ray
"Great stay for a romantic night away!"
Everything was great, no complaints! There was one thing odd however, the bathroom didn't have a vent fan. Don't get me wrong this IS the best hotel I have ever stayed in EXCEPT the Hilton in Chicago and since its the same company I don't think that matters much. I looked all over for that vent fan though and couldn't find it. O well, the room was clean […] as was the rest of the hotel. The services were numerable and mostly free or at least cheap! I wish the pool was 24/7 because I didn't get there until 10:30 and could have used a dip. All in all though I can't stress how amazing my stay was. I had to leave late at night to buy some medicine and the man at the desk provided great directions to the local wal-mart. Hilton won a customer this weekend they will be my first choice for booking from now on. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Ben. Thanks for the terrific review. I really enjoy ed reading your review. by the way the fans are located on the roof and are silent to the guests. It is new but rather confusing. Hope to see you again soon. Ray
"Love this Hotel"
I love this hotel. The furnishing are beautiful. The breakfast is fabulous worth the money. The location for kings island is great and there are restaurants to eat at and a mall to shop in.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Cyndi. Thank you for the review!!!! I just love it when people are happy about their stay. Please come see us when you are back in town!! Ray
Staff was very friendly and accommodating. Only thing regarding cleanliness, was that we found a raisin and pen cap on the floor, the vacuum must have missed! A little hard to regulate temp in the room. Workout room and pool are limited....think they were working on the hot tub. We did not eat in the restaurant, nice to have the little snack shop. Location […] is very good. Nice and quiet away from main road. Oh, and business center is available, but free wireless. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Sue, Thanks for the review. Sorry it took so long to respond. I just wanted you to know i appreciate your comment. Ray
"Clean, new hotels with most uncomfortable beds"
Hotel is new and very up to date. Room was large with lots of empty space. Bed was supposed to be adjustable but was not. Hard as the floor, with a thin covering. Neither of us ever got to sleep more than an hour at a time. AND then the hotel added a charge to my credit card after we left with no explanation. Never stay at this hotel brand again. The […] night was seriously like a torture experience. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Terry, I am sorry that it took so long to respond. I just wanted you to know that we are looking into changing out bed at this location. I hear what you are saying. Talk with you later. Ray
"clean and friendly"
The hotel was clean an the staff was very friendly, however the beds were rock hard and extremely uncomfortable, the pillows deflate to paper thin. All of this combined to make it absolutely terrible for sleep but nice other than sleep which is a major part of staying in a hotel. If you like hard beds this place is for you if not look elsewhere.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hello Scott, I am sorry that it took so long to respond. I just want you to know that the bed situation is under review even as we speak. I hope that you will give us another chance. Ray
We stayed at the hotel before and after visiting Kings Island. The hotel was very nice and really clean. We ordered a late night snack and the bar and the service was great. My only negative is that the room only came with two towels. We prefer four bath towels.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Hi Tara, i just wanted to drop you a line to say that you were not the only one who wanted more towels. We are putting 4 sets of everything in our rooms now. Come back and see us soon. Ray
Pleasant, close to good restaurants and inviting to work.Genuine Hotels.com guest review
"Very nice hotel"
This hotel was very nice and clean. The staff was great and the burger from the bar was amazing!! Plus you can walk to Graeters for ice cream :)Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason I was just looking over some past comments and noticed that I did not respond to your. Thank you for the survey.
"Right off I-71!"
Room was perfect - great beds. Included refrigerator and microwave. The pool is small but is indoor and was not crowded.Genuine Hotels.com guest review
Response by Hilton Garden Inn Cincinnati-Mason Thank you for your 5-star review. We are so glad to hear that you enjoyed your stay with us. It is guests like yourself who write such wonderful reviews that helps spread the word about our lovely hotel. We look forward to seeing you again soon.
The staff was terrible, noisy and rude. As I was trying to sleep one house keeping staff member let the door slam against the door lock that woke me up, when I complained she said she had so much time to get the job done. Worst stay ever.Genuine Hotels.com guest review
Over all the hotel location is convience, clean , pleasant . The front desk staffs were friendly. Though, the house keeping department needs to pay more attention to details,, dueling our entire stays , we didnt have the complete sets of towel, or missing floor mat, untidy counter top. There are always room for improvements.Genuine Hotels.com guest review
"Need to allow guests to check in earlier. 12 noon"
Earlier check in like noon. I was in town for 1 night for a wedding. With the later checkin it was a rush to get ready and make it on time.Genuine Expedia guest review
Response by Hilton Garden Inn Cincinnati-Mason to all EXPEDIA users. I just wanted to let you know that we are starting to have early check in at this location. Just call us a day or so in advance and we will be ready for your early arrival. Ray
Great location and great hotel..Genuine Hotels.com guest review
"Very nice hotel other than the adjustable beds"
The beds were extremely uncomfortable. In the middle of the night, after not sleeping because of the uncomfortable bed, we realized that the bed had a dial to adjust the firmness of the mattress. The dial was hidden under the fitted sheet and then under a patch of material. When passing by the front desk the next morning, we noticed a sign that indicated […] the beds in the rooms were adjustable, however, that sign was not visible to us upon check-in. My suggestion would be to put a flyer on each bed in the rooms indicating that the beds are adjustable. Other than the beds, this hotel was very convenient, clean and appealing. Read moreGenuine Hotels.com guest review
"Good for a romantic retreat."
The suite was very nice and clean. Staff was very courteous and friendly. Very nice location, near everything and the premises was well kept. Would definetly stay there again.Genuine Expedia guest review
"Good location and value"
Solid hotel in Mason. I come to the Cincinnati area for business and have an office in the building just across the street. The staff is friendly and the hotel and facility is well-kept. The location is nice too as there are plenty of restaurants and strip malls within a few blocks.Genuine Expedia guest review
"Hilton Garden Mason, OH"
Our room was very nice, the dislike we had we wished the TV was bigger. The pool was nice and they had great work out equipment. Will stay there again.Genuine Hotels.com guest review
This hotel was clean, quiet, and very comfortable. The in room microwave and fridge were really nice.Genuine Expedia guest review
The bed was as hard as a rock and the pillows were.....ok, but they didn't mesh well. Otherwise, it was a pleasant stay.Genuine Expedia guest review
Was very nice stay would def stay againGenuine Hotels.com guest review
Hard mattress & pillows too soft. Stayed second at another hotel.Genuine Hotels.com guest review
"overall a great buy"
The room was nice & clean. The drain in the shower drained a little slow, but that was my only complaint. Oh, and I was outside the air conditioners. But overall this hotel is MUCH nicer than other hotels in the same area.Genuine Hotels.com guest review
"Great place for Couples!"
Our over all experience was nice. The location was great for shopping and close to events in the surrounding area.Genuine Expedia guest review
Five star hotel for a three star price. Highly recommended.Genuine Expedia guest review
"Great for anyone"
Hotel was very nice.will stay here every time I am in the areaGenuine Expedia guest review
We were on a weekend getaway. The hotel was very clean close to were we wanted to be. We arrived into the city a little early for checkin times. But they let us checkin at that time.Genuine Hotels.com guest review
Great hotelGenuine Hotels.com guest review
Excellent experience. Friendly staff, well kept and comfortable.Genuine Expedia guest review
nice stay....will def stay again!Genuine Hotels.com guest review
"Suitable for 1 or 2 night stay"
We had a brief stay here during the holidays and overall it met our needs. There were some pros and cons to our stay. Pros: it was affordable (got a really good deal on hotels.com), clean, and had all the amenities we needed-decent gym and swimming pool, food pantry, computer room. Cons: the lack of service and courtesy. There were maybe 10-15 guests […] in the hotel and we did not receive the best quality service from the concierge. Also, we asked for a 30 minute extension on checkout and the front desk guy refused and instead told us that we would be charged extra if we didn't leave on time! A hotel with such a reputable name should be a little bit more flexible and friendly. Read moreGenuine Hotels.com guest review
Beautiful and clean hotel. Good location. We Would stay again anytime. I highly recommend it.Genuine Hotels.com guest review
"Clean, newer property!"
Bar needs help. Bartender was unable to make simple drinks. Other than that great property!Genuine Expedia guest review
"Nice and quiet"
Clean nice rooms quiet areaGenuine Hotels.com guest review
"Close to our son's home whom we were visiting."
For the most part we were very satisfied. Only complaint is they need to take a duster and get rid of the webs by the ceiling over the bed.Genuine Hotels.com guest review
"Great value for a clean, comfortable stay."
Very nice and clean. We used the pool/spa whuch was very nice. The breakfast buffet is a great value. The staff were all great. Absolutely no problems. Loved that they have free wifi!!! Definitely recommend.Genuine Expedia guest review
"Business in Cincy"
Great room and close to businessGenuine Hotels.com guest review
"close to kings island"
We had a great stay. We would stay there again.Genuine Hotels.com guest review
We only stayed 1 night but were very pleased with the accommodations. Clean room, Nice pool and hot tube area and nice food and bar area. Food was good and drinks were made to order. Pleasant emplyees and helpfull. Quite area and easy to locate and get to.Genuine Expedia guest review
"Clean and Comfy"
Brand new- very clean and comfortable. Beds are sleep number and adjustable-though I didn't change the settings.Genuine Expedia guest review
"Try another hotel"
Checked-In late Saturday night. Guest service rep was friendly but not honest. Got to room and it was a handicapped room. Would normally not bother me but there was no tub..at all! Called front desk and after being put on hold a couple times the rep said they had no other rooms and because I didn't book on the company website they couldn't guarantee […] the room I booked. He apologized and said someone would come up with two vouchers for breakfast, which we never got. We also heard a humming sound all night and found out it was the ice machine which was right behind the wall. I would not recommend or book again.There are plenty of other hotels in that general area that I think would have been better and not as pricey. Read moreGenuine Hotels.com guest review
"I had a good stay"
A new hotel. Slept very well. It is conveniently located in a good area. Didn't have time to check the sports facilities. The overall feel is of a very good hotel for business travelers (not leisure). Just basic cable - no movies.Genuine Expedia guest review
"I will definately stay here again"
I liked this hotel. It was super close (5 mins) away from Kings Island. There was plenty to eat around here and there is a walmart not too far away either. The only thing was that the stopper in the bath tub kept closing while i was showering. It's one of those little things that annoyed me but otherwise i liked the hotel. Clean, close by and comfortable. […] I am not a sleep number bed guy to be honest but i was sooooooooo tired after a long day of driving and riding coasters at the park that you wouldnt have been able to tell by how fast i fell asleep. Nice place, nice neighborhood, nice property. Read moreGenuine Hotels.com guest review
Although the Hilton tauts their adjustable beds we found them very uncomfortable no matter what the setting.Genuine Hotels.com guest review
Very nice hotel. The only issue we encountered was with getting our room serviced in a timely manner. Otherwise- it is in a great location and we will visit again.Genuine Hotels.com guest review
We loved this hotel. just wish that the pool was larger. then it would have been perfect!!!Genuine Hotels.com guest review
"great hotel for family"
Very Nice hotel, the bed is a little hard for me but overall very clean and nice locationGenuine Expedia guest review
The hotel staff was wonderful and so friendly. We did request to change rooms due to an odd odor in our room, unfortunately the next one had it also which is why I gave comfort a 3. I believe it was from the air conditioning, you do get used to it after being in the room. The rooms were very nice and the kids loved the pool and I enjoyed the hot tub. […] Food was good and the location nice. Read moreGenuine Expedia guest review
Great stay at this hotel. Hotel accomodated our request for rooms next to each other. Hotel is clean and well-maintained. Fitness center has good Precor equipment - better than most hotels in this price range have. Love the free Starbucks coffee in the morning. Convenient to I-71 and I-275. Rooms were comfortable and safe. Doors to rooms are unusually […] heavy. Read moreGenuine Hotels.com guest review
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