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  • Sheraton Puerto Rico Hotel & Casino
  • All hotels in San Juan, Puerto Rico
All hotels in San Juan, Puerto Rico
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1 room,  2 adults 
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Sheraton Puerto Rico Hotel & Casino - San Juan

18.454069, -66.090947
4 stars
200 Convention Boulevard, San Juan, 00907 Puerto Rico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $155
available on 05/25/13
Price Match Guarantee
4.1 251 5

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    Sheraton Puerto Rico Hotel & Casino
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    Landmarks near Sheraton Puerto Rico Hotel & Casino

    • Puerto Rico Convention Center Hotels - San Juan 110 yards
    • Miramar Hotels - Puerto Rico Island 930 yards
    • San Juan (SIG-Fernando Luis Ribas Dominicci) Hotels - Catano 1100 yards
    • Munoz Rivera Park Hotels - San Juan 1100 yards
    • Conservatory of Music of Puerto Rico Hotels - San Juan 1300 yards
    • All landmarks in San Juan

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    Overview of Sheraton Puerto Rico Hotel & Casino - San Juan

    Location.
    The Sheraton Puerto Rico Hotel faces the Bay of San Juan and is adjacent to the Puerto Rico Convention Center. Historic Old San Juan and the San Juan Marina are close by while the airport is 7.5 miles (12 kilometers) away.

    Hotel Features.
    Located on the fourth floor with views of the bay, the sundeck is 57,000 square feet and includes an infinity pool, bar and grill, and cabanas. The hotel's casino includes 16 table games and 448 slots. Also on site are a full-service spa, 24-hour fitness studio, and shopping arcade. The hotel restaurant serves regional and international cuisine and room service is available during limited hours.

    Over 35,000 square feet of flexible meeting space can accommodate 1,800 guests. The hotel also offers complimentary wireless Internet access and a business center. The Sheraton Puerto Rico Hotel is a smoke-free property.

    Guestrooms.
    Guestrooms at the Sheraton Puerto Rico Hotel are contemporary in style and feature floor-to-ceiling windows. Sweet Sleeper Beds come with pillowtop mattresses, Egyptian cotton sheets, and goose-down blankets. Rooms also include 40-inch flat-panel televisions with premium cable, iPod docking stations, dual-line cordless phones, complimentary wireless Internet access, and coffee/tea makers. Club level rooms also include access to the Club Terrace and Club Lounge where complimentary breakfast and evening hors d'oeuvres are served.

    All guestrooms are non-smoking.

    Image of Sheraton Puerto Rico Hotel & Casino, San Juan
    4.1 out of 5 Excellent (251 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Hotel was very nice, clean, well kept, and landscaped. The restuarants were excellant as was the staff also. The only complaint is that you have to use... a taxi to go to the beach its not that close. But overall we wil be going back soon. by Scott  from Danville, VA on 05/07/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $155
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Executive suite

    Club

    Traditional City View

    Deluxe Bay View with Balcony

    Superior Bay View

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Check-in time starts at: 3 PM
    • Check-out time is: 11 AM
    • Pet maximum weight in lb is: 80
    • Minimum check-in age is: 18
    • American Express
    • Carte Blanche
    • Diners Club
    • MasterCard
    • Visa

    • A resort fee is included in the total price displayed.
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

    Amenities

    • General
    • Beach/pool umbrellas
    • Elevator/lift
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Poolside bar
    • Shopping on site
    • Smoke-free property
    • Suitable for children
    • Swimming pool - outdoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Ballroom(s)
      • Bar/lounge
      • Casino
      • Coffee shop or café
      • Free Wi-Fi
      • Meeting facilities size (feet) - 35,000
      • Meeting facilities size (meters) - 3252
      • Number of floors - 12
      • Number of meeting/conference rooms - 21
      • Total number of rooms - 503
      • Tours/ticket assistance
      • Year Built 2009
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cordless phone
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Iron/ironing board
    • Welcome amenities
    • See more room details
      • Air conditioning
      • Bathrobes
      • Cable TV service
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Daily housekeeping
      • Designer toiletries
      • Egyptian-cotton sheets
      • ESPN
      • Flat-panel TV
      • Free local calls
      • Free Wi-Fi
      • Free wired high-speed Internet
      • Hair dryer
      • HDTV
      • Hypo-allergenic bedding available
      • In-room massage available
      • In-room safe (laptop compatible)
      • iPod docking station
      • Makeup/shaving mirror
      • Multi-line phone
      • Pay movies
      • Pillowtop mattress
      • Premium TV channels
      • Private bathroom
      • Shower/tub combination
      • Signature bedding
      • Soundproofed rooms
      • Turndown service
      • TV Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Spa services on site
    • Spa tub
    • Steam room
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Babysitting or childcare
      • Breakfast available (surcharge)
      • Concierge desk
      • Express check-out
      • Full-service health spa
      • Health club
      • Laundry facilities
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
      • Medical assistance available
      • Multilingual staff
      • Nightclub
    • Business & Event
    • Banquet facilities
    • Business center
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Technology helpdesk
    • Translation services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    Choices - Enjoy regional and international cuisine for breakfast, lunch, and dinner from early morning until late night.

    Lobby Bar Lounge & Terrace - Grab a drink and be tempted by the bar menu in this casual spot, open from afternoon through late night.

    Pool Bar & Grille - Sandwiches are served poolside in a casual setting with bay views. The pool bar is open daily from afternoon until early evening.

    Room service is available during limited hours.

    Recreation

    • Basketball nearby
    • Bicycle rentals nearby
    • Boat launch nearby
    • Dock nearby
    • Fishing nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Golf lessons available nearby
    • Kayaking nearby
    • Motor boating nearby
    • Parasailing nearby
    • Personal motorized watercraft on site
    • Playground nearby
    • Rowing or canoeing nearby
    • Running track/path nearby
    • Sailing nearby
    • Surfing/boogie boarding nearby
    • Swimming nearby
    • Tennis nearby
    • Water skiing nearby
    • Windsurfing nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Self parking fee: USD 16 per day
    • Valet parking fee: USD 22 per day
    • Pet fee: USD 25 per room, per night
    • Rollaway bed fee: USD 35 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in San Juan, Puerto Rico
      of
    18.454069, -66.090947
    Hotel coordinates:

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    Area map

    A short guide to San Juan

    San Juan is the capital of Puerto Rico, and its cultural hub. Half of the island’s population lives in the greater metropolitan area, and most visitors enter here as well. Old San Juan, with its cobblestone streets and old colonial architecture, lies on a small island connected to the mainland by bridges; it is guarded by 16th and 17th century forts, now World Heritage sites open to the public.

    see all hotels in San Juan

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Puerto Rico Convention Center - 100 yards

    0.50 - 1.0 mi

    • Miramar - 1000 yards
    • San Juan Fernando Luis Ribas Dominicci Airport (SIG) - 1100 yards
    • Munoz Rivera Park - 1100 yards
    • Conservatory of Music of Puerto Rico - 1300 yards
    • Fort San Jeronimo - 1300 yards
    • Sixto Escobar Stadium - 1300 yards
    • Puerta de Tierra - 1400 yards
    • Parque Central Municipio de San Juan - 1400 yards
    • Third Millennium Park - 1500 yards
    • Escambron Beach - 1500 yards

    3.0+ mi

    • San Juan Luis Munoz Marin Intl. Airport (SJU) - 5.6 miles
    • Humacao Airport (HUC) - 29 miles
    • Fajardo Diego Jimenez Torres Airport (FAJ) - 30 miles
    • Arecibo Antonio Juarbe Pol Airport (ARE) - 38 miles
    • Ponce Mercedita Airport (PSE) - 44 miles
    • Vieques Antonio Rivera Rodriguez Airport (VQS) - 45 miles
    All hotels in San Juan, Puerto Rico
    Reviews
    • All (251)
    • Business (33)
    • Romance (24)
    • Family (27)
    • Friends (18)
    • Other (149)
    4.1 / 5
    Excellent

    Score breakdown (from 251 reviews)

    • 5.0
      (123)
    • 4.0
      (70)
    • 3.0
      (32)
    • 2.0
      (18)
    • 1.0
      (8)

    Average rating for:

    • Cleanliness
      4.5
    • Service
      4.1
    • Comfort
      4.4
    • Condition
      4.5

    Reviews: Overall

    • < Previous
    • Page 1 of 6
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    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Apr 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Weekend Getaway..."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel was very nice, clean, well kept, and landscaped. The restuarants were excellant as was the staff also. The only complaint is that you have to use a taxi to go to the beach its not that close. But overall we wil be going back soon.
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    Scott
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice though not much with in walking distance
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Esther
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Ok"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      5.0
    Nice hotel AND nice pool. They did not honor our request for a king bed. Service could improve.
    Genuine Hotels.com guest review
    3 night business trip in Apr 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    ""Awesome stay!""

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband and I flew in the day before our cruise and everyone was so helpful and friendly. Hotel was awesome and we felt very comfortable here. "We will definitely staff here again!" Kudos to the Sheraton staff.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Linda
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    2.0 / 5
    Fair
    "My Stay"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      2.0
    The front desk service and room service were great. That's about it. My room had some broken wooden drawers, the tub was not cleaned, the window drapes couldn't be closed (at 7am that early morning sun gave us a real waking up), my view was a bunch of old and dirty tables and chairs from the hotel, the pool closed at 9 pm, there was no supervision for […] children on the pool, and parking is not included in your rate (I ended up paying over $30 in parking that I almost didn't use because I was outside the hotel). It is well located since Old San Juan and Condado are pretty nearby but there's no walking distance amenities. Housekeeping service was not provided even though the hall was filled almost the entire day with service carts, and there were no towels in the pool area. I DO NOT RECOMMEND IT! Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    2.0 / 5
    Fair
    "Horrible overnight stay!"

    • Cleanliness
      1.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    Stayed on 3/22/2013 for an overnight stay before our cruise. I was really disatisfied with this hotel. Reserved a room with two beds. Upon checking in was told they did not have the availability of two beds. I was given a room with one bed and a sofa bed. When I went to use the sofa bed there were no sheets on the mattress and it was disgustingly stained […] with human waste. Horrible experience!! Would never stay there again! Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    BM
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was great I enjoyed my stay there. You just have to watch to make sure they provide you with the type of room that you payed for instead of a room you didn't.
    Genuine Hotels.com guest review
    4 night trip with friends in Mar 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Want worth the money"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    I've stayed at several Sheratons but this one gives the brand a bad name. We constantly fought with the elevators to get us to correct floors, we were told room service would take 20 min... then 10 more minutes... then 10 more minutes until 1 hour went by and we cancelled which our breakfast then magically showed up. 1 he for 2 omelettes and they forgot […] the toast. We complained and we were told it would be comp'd and it wasn't (shocker) we called the hotel to dispute and 4 days later we are still awaiting someone to return our call. our floor was supposed to be private but between the barking dog, immature people goofing off in the hallways, and crying baby we might as well have saved our money and got a regular room. I will never recommend this location to anyone especially if you're going to relax. Read more
    Genuine Hotels.com guest review
    3 night trip with friends in Mar 2013
    Dali
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great Time in Puerto Rico"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Thank you Victor and Caesar great service at this hotel. Had a great trip and was a good place to stay as a home base. The hotel is very new and everything went great. The hotels location is outside Old San Juan, but right next to our cruise ship terminal. Maybe a water taxi between the other side would have been great but besides that would love to […] stay there again. On site Avis Location too! Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Mark
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Mar 2013
    rafael
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Not impressed"

    • Cleanliness
      5.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    I chose this hotel expecting a 4-star quality stay and the service was absolutely embarrassing and ridiculously over priced. Circus-circus Reno is about the level you get from this place. Def not a 4 star hotel
    Genuine Hotels.com guest review
    1 night family trip in Feb 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Nice enough facilities but not much to do within walking distance.
    Genuine Hotels.com guest review
    Other trip
    Mar 3, 2013
    T.C.
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Espectacular"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Espectacular experience
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    nanepr
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in Feb 2013
    fab
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Nothing Special"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    We were relocated to this hotel. We arrived around 11:00 pm to find limited food options available. Hotel is somewhat isolated so not much nearby (beach, restaurants are all a cab ride away). We were given a wheel chair accessible room - shower flooded everytime we used it. Room smelt musty. It was very quiet though.
    Genuine Expedia guest review
    Other trip
    Jan 29, 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Best Hotel you wont be disappointed!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everyone was so friendly and the staff so professional and helpful! I am defiantly coming back! The room and beds were comfortable and I loved my stay! Actually my friend and I said we would live there at the hotel! I bought some earring at the jewelry shop and the guy was so nice they were all marked at a reasonable price! The food in the restaurant […] was excellent and better than I expected! Very enjoyable thank you for everything! Read more
    Genuine Expedia guest review
    Other trip
    Jan 29, 2013
    Ursela
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great overall hotel,very clean,great restaurants
    Genuine Hotels.com guest review
    1 night romance trip in Jan 2013
    Ernesto
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    Jan 26, 2013
    Carmen
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Bass Movement"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I booked this hotel for a DJ that came down to play at a party. He loved the stay, the room was excellent. Great views, great location right down the street from the venue. It was the weekend of the festivals of San Sebastian and every hotel in San Juan was packed with people. Good times.
    Genuine Hotels.com guest review
    2 night business trip in Jan 2013
    ChristopherB
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Carnival Victory Staging point"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Would most likely stay again if in Puerto Rico, also recommend it to others
    Genuine Expedia guest review
    Other trip
    Jan 22, 2013
    GN
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Good Hotel for business trips"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      5.0
    this hotel is definately for persons who are on business, not for vacationers. its in front of the PR Covention Center which is in the middle of nowhere in San Juan. Although they have the infinity pool perk, everything else is super expensive and 18% service fee is steep
    Genuine Expedia guest review
    Other trip
    Jan 11, 2013
    J. Acosta
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Excellent experience"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The experience was wonderful, the staff is excellent.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2013
    Luis
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great hotel"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Great Hotel, but service needs to improve... Check in and out took for ever counter employees were too slow!!!
    Genuine Hotels.com guest review
    Business trip
    Jan 1, 2013
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night romance trip in Dec 2012
    Rafael
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "great views from the pool"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Well kept hotel with good restaurants and casino, infinity pool with views to bay and cruise liners while sipping mojitos or coquitos. Great festive Xmas atmosphere.
    Genuine Hotels.com guest review
    3 night business trip in Dec 2012
    aarivero
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great to attend the San Juan Convention Center"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    It's a great place if you need to attend a convention at the PR Convention Center, just across the road. It also is a pleasing, clean and well-designed hotel that works. The food and wine list at the main restaurant (lobby floor) are perfectly serviceable, too. That is, up to 98% - the coffee offered in the room skips the decaf pods, until decaf appears […] on night 4 of 5. Four-star hotel expected slippers are unavailable, but then they are. Forgotten shaver? Yes. Cheap gizmo breaks upon opening the package. Promises are made to bring replacement but even next morning, the answer is: we're out. But this truly is nitpicking - I shouldn't have nicked the service folks, the little bits that don't quite make it should be managed better, that's all. Yet within the local market, the hotel is among the upper (expensive) tier and perhaps should get the details right(er). One comment: there are no markets or convenience stores nearby and, in general, anywhere a visitor would stray to. Be prepared if you wish to have drinks, snacks or sundries available. Read more
    Genuine Expedia guest review
    Other trip
    Dec 7, 2012
    Lu
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excellent
    Genuine Hotels.com guest review
    4 night trip in Nov 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I loved everything about my stay..hotel was awesome. Clean, comfortable, welcoming.. A must visit!!!
    Genuine Hotels.com guest review
    3 night trip with friends in Nov 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    Aidaliz
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    Slight issue with the restaurants in the hotel, 2 of the three, but other than that an enjoyable stay. Nice pool.
    Genuine Hotels.com guest review
    4 night trip in Oct 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "Excellent"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Great service. Great bar. Pool is beautiful. Really a good hotel
    Genuine Hotels.com guest review
    2 night business trip in Oct 2012
    JG
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Relaxing Get Away"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    The hotel and surrounding area was clean and security was always in sight. The staff was friendly and gladly provided information about San juan.
    Genuine Expedia guest review
    Other trip
    Oct 7, 2012
    Ruth
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Lovely hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Pool was great clean rooms. Wonderful restaurants
    Genuine Hotels.com guest review
    Trip with friends
    Oct 1, 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Good room but thin walls"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    The reason why I stayed in this hotel was because I was taking the bar exam at the convention center so I needed a quiet room. The room was confortable but the walls are paper thin, you can hear everything that goes on around the room, which is always annoying and even more so when you are trying to study or just get an early sleep. So this advice goes […] for all future bar takers and anyone that enjoys a quiet and peaceful room, do not stay at this hotel. Other than that, it was a good stay. Read more
    Genuine Expedia guest review
    Other trip
    Sep 22, 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip with friends in Sep 2012
    Misty
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Great hotel for nearby activities!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This was mas second time staying at this hotel. The experience overall is great. Friendly staff, some of the aren't too friendly when dealing with locals. I strongly recommend it if you have a walking distance activity (Convention Center, Pan-American Complex, an activity in the same hotel). I loved the infinity pool.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    DFossil
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Not near anything"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    The service is very slow at bars and restaurants. Did like the pool, although they didn't have have towels available or enough lounge chairs. Kind of not near anything. Needed to drive to anything.
    Genuine Expedia guest review
    Other trip
    Sep 4, 2012
    Michele
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Nice and comfortable stay in San juan"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Hotel stay was great service room service 24/7 is always nice pool area was nice , bar at pool could stay open longer hrs during da wk n parking was convenient wit a rental
    Genuine Expedia guest review
    Other trip
    Sep 3, 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "The excellency was manifested in the employees"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I will like to recommend this hotel if you want to stay for one or more nights the pool is great, the rooms and beds are clean and comfy, but the best is that all the employees are willing to give the best. They are always looking for make your stay as good as it gets. Thanks to Christopher Medina, Rebecca in the pool bar and Jasmine in the reception […] they were awesome and that is important for any hotel to have excellent employees like all of them. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Brenda
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding
    "Vacation in PR"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Loved it. The staff was extremely helpful and very friendly. I especially loved the casino and entertainment.
    Genuine Expedia guest review
    Other trip
    Aug 20, 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    4.0 / 5
    Excellent
    "better"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    Hotel and grounds where nice. stains on doors and walls in the room. And just being picky but the pillows where to soft and when I asked for a firm pillow they did not have anything.
    Genuine Hotels.com guest review
    7 night business trip in Jul 2012
    Bmann
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Nice hotel. Bad location for tourists"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    It's a great hotel, but it's in a horrible location. The only reason to stay here would be if you're going to an event at the convention center across the street. There are busses that stop here that you can take to two of the nearby beaches and Old San Juan but apart from a nearby Sizzler, there are no restaurants or stores within walking distance. […] The hotel has a couple of restaurants but they are extremely expensive. For tourists, I recommend renting a car and getting a hotel on the Eastern side of the island. Fajardo is a much nicer city than San Juan. All the best beaches are in that area and it's near the rain forest which you'll definitely want to see. Read more
    Genuine Expedia guest review
    Other trip
    Aug 6, 2012
    Ken
    US

    Sheraton Puerto Rico Hotel & Casino - San Juan
    3.0 / 5
    Good
    "Not the Sheraton that I am used to."

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    Because I travel for a living, I really focus on the services and ammenities that each hotel promises. In the area of service, this hotel was very disappointing. During the first night, I requested a couple of extra pillows and it took housekeeping 2 hours to deliver pillows that were promised within 30 minutes. On my second night, I requested more […] toilet papers because for some reason they don't trust to give you a spare roll (you live with what's there, I guess). I made my request at 10 PM and I had to call for the 2nd time to check on my original request. Finally, at 12:30 AM, they delivered. I also made a point of booking a room with Club Lounge access thinking that the Club Lounge will be stocked properly with drinks and bottled water throughout the night. I barely found a couple of bottled water in the Club Lounge. It was a busy weekend when I checked in, but if the hotel manager knew that they will be 90% booked, he/she should have made sure that they had adequate staffing to meet the needs of their guests. The hotel has a nice ambiance, was surprised to find a very good Chinese restaurant within the premises. Read more
    Genuine Expedia guest review
    Other trip
    Jul 31, 2012
    Cristy
    US
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