"New, clean and everything working"
All new, looks good, just need to train front desk staff !!!Genuine Expedia guest review
Quiet environment but stay was made expensive than necessary with cost of food and unclean room condition by workers who did not care to replace the bed sheets rather putting them back the same dirty items but towels. Beach was far away.Hotel lobby was attractive and clean and personnel was outstanding.The absence of a small refrigerator in the room […] for that price was totally inapproppriate. Read moreGenuine Expedia guest review
Enjoyed our stay at the hotel. We were not expecting such fabulous accommodations. The pool was great. Just wish the beach was closer. Although I did not have to use the parking facilities I do think something should be done with the parking rates for the hotel guests.Genuine Expedia guest review
nice hotel, small pool, poor restaurant choices, no 24 hr cafe, transportation a problemGenuine Expedia guest review
"A very nice hotel and friendly staff."
Checking inn was very slow. However the staff make it up later. The hotel close to old san Juana and isle verde and most interesting areas in Puerto Rico. The swimming pool was small but clean.Genuine Expedia guest review
"this is a nice hotel, nice pools, casino & staff"
the room was comfortable. we received a key to get to our floor but there was at least one elevator that went to any floor, no card needed. there was one lounge that served drinks and food from their restaurant, which had delicious food,.. the drinks i must admit tasted as if there was no alcohol in them although they insisted there was. we went eager […] to see the island and they offered minimal options to where we wanted to go, Ponce. there were no tours available and never got a call as promised of upcoming tours. there's not really any places close by so we researched ourselves and took the bus up the block that took us to old San Juan and other places Read moreGenuine Expedia guest review
Excellent!!!!!!Genuine Hotels.com guest review
"Nice hotel but no private beach :("
Staff were friendly and helpful ! Room was huge and spacious! Luved the terrace view of pool and city. All this hotel needs is a beach . Great stay for the price !Genuine Expedia guest review
It was lovely being there but there was too many people, so using the pool or hot tub becomes a problem, several kids everywhere. But great restaurant, at a price.Genuine Expedia guest review
Love everything about it. The only thing that I didn't like was the pool deck closing time. I think it was too early.Genuine Hotels.com guest review
I had a wonderful experience at this hotel. I have stayed at this hotel once before and loved it.Genuine Expedia guest review
Food need to improve and services in a Rest,,,too...laziness lol...Genuine Hotels.com guest review
Very friendly and nice staff. Was able to make early check in. Room was great. Very friendly employees.Genuine Expedia guest review
Everything in this hotel, from the staff to the rooms were so upscale and perfect. the rooftop infiniti pool was amazing as well. If this is not a 5 star experience, i don't know what is. I am a flight attendant so I have been to many hotels. When I call the front desk from my room they address me by name. You definitely feel like a VIP guest here.Genuine Expedia guest review
"great for the price"
to shortGenuine Hotels.com guest review
I stayed at the Sheraton Hotel in Puerto Rico and it was one of the best hotel's there, the rooms was lovely and clean with everything inside to make you comfortable, the view was amazing me and my husband was on the 9th floor the pool area was beautiful I loved it, "WOW" the Chinese restaurant food was on point I tried everything in the building this […] is one of the best hotels in San Juan Puerto Rico everything was great. The casino had great employees always with a smile on their faces! The Steak House was 100% the best it was a buffett style for only $44.00 per person eat all u can. My husband and I had an awesome time I am so ready to go on a next vacation to Puerto Rico, I LOVED EVERY MOMENT OF IT. Read moreGenuine Expedia guest review
"LATE CHECK IN"
We were not able to get our room at check in time, 2.5 hours later and 1 phone call to hotels.com they had to change us "upgrade", airconditioner leaked water for entire stay, stains in carpet all over the room.Genuine Hotels.com guest review
"I got charged for a late checkout leaving early"
I left the hotel at 10:45am and the checkout time is 11:00am and I charged $50 for a late checkout without notice.Genuine Hotels.com guest review
"great for couples"
It's was nice and pleasant, even though a few things changed around could not worth anyoneGenuine Expedia guest review
i think the only thing i would recommend is that you advise people that it would be cheaper to rent a car if staying at this hotel because it is kinda far from everything besides that i would stay there all the timeGenuine Expedia guest review
In general was very good. Especially the staff. Tha valet service is also fast and they are very pleasant. The continental breakfast was also very good.Genuine Expedia guest review
"Great location! Next to El Viejo San Juan and A.P"
From the check in to check out, it was a great experience. No problems whatsoever.Genuine Expedia guest review
"ok, wont stay there again."
Dont ask for anything if you need something, you will wait and wait and wait......Genuine Expedia guest review
"Shiny new & nice hotel."
The only chink in this hotel's armor is the location. It was very convenient for my wife, who was running a race that began right there. Great if you are going to the Convention Center, it's right beside it. Apart from the hotel restaurants, you can't find nearby local ones. You have to drive for 5-10 minutes to get to the tourist areas. I didn't have […] a problem cause I am a local there and I knew where to go. With a rental car, no one should have a problem, although you have to pay the $16 per day fee. Other than that, it's in the top 3 of my San Juan list (the others are the San Juan Hotel and the Ritz-Carlton. Read moreGenuine Expedia guest review
"Nice and clean hotel."
We enjoyed our stay and the staff was very friendly.Genuine Expedia guest review
Hotel was very nice, clean, well kept, and landscaped. The restuarants were excellant as was the staff also. The only complaint is that you have to use a taxi to go to the beach its not that close. But overall we wil be going back soon.Genuine Hotels.com guest review
"Very good and comfortable"
Love the mojitos at the casino bar!!!! Great velet parking!!! It was a good stay!!!Genuine Expedia guest review
Great hotel for family or business, close to old San Juan and Condado. I spend one week with my wife on our business/tourist trip and we love this hotel, we plan to come back in June. The staff and facilities are excellent.Genuine Expedia guest review
Very nice though not much with in walking distanceGenuine Hotels.com guest review
Nice hotel AND nice pool. They did not honor our request for a king bed. Service could improve.Genuine Hotels.com guest review
My husband and I flew in the day before our cruise and everyone was so helpful and friendly. Hotel was awesome and we felt very comfortable here. "We will definitely staff here again!" Kudos to the Sheraton staff.Genuine Hotels.com guest review
"Hotel service needs major improvement"
The room was not ready when we arrived. The check-in clerk was unwilling to accommodate your request. They finally gave a room and then we found a thumb tack in the bathroom. We called the manager on duty (Lorna) who was courteous and upgraded our room to a Jr. Suite. She is the only manager who was willing to listen to you. The others were non-existent. […] They double charged me for room service (once on one credit card and at check out I found out that I was charged again. When I spoke to the check-out clerk all he said was that they have to do an investigation before they will refund me the money. When we asked to speak to a manager he said no one was available. The concierge was not helpful enough to tell you what to go check out in town. All she wanted to do was just sell tour packages. We would never ever stay at Sheraton again. I am a member of their SPG club. Read moreGenuine Expedia guest review
"Families or couples-works well"
Everyone was very friendly and helpful, I just felt the drink prices were quite high, especially when they were local products. Other than that I was very pleased,Genuine Expedia guest review
The front desk service and room service were great. That's about it. My room had some broken wooden drawers, the tub was not cleaned, the window drapes couldn't be closed (at 7am that early morning sun gave us a real waking up), my view was a bunch of old and dirty tables and chairs from the hotel, the pool closed at 9 pm, there was no supervision for […] children on the pool, and parking is not included in your rate (I ended up paying over $30 in parking that I almost didn't use because I was outside the hotel). It is well located since Old San Juan and Condado are pretty nearby but there's no walking distance amenities. Housekeeping service was not provided even though the hall was filled almost the entire day with service carts, and there were no towels in the pool area. I DO NOT RECOMMEND IT! Read moreGenuine Hotels.com guest review
"Horrible overnight stay!"
Stayed on 3/22/2013 for an overnight stay before our cruise. I was really disatisfied with this hotel. Reserved a room with two beds. Upon checking in was told they did not have the availability of two beds. I was given a room with one bed and a sofa bed. When I went to use the sofa bed there were no sheets on the mattress and it was disgustingly stained […] with human waste. Horrible experience!! Would never stay there again! Read moreGenuine Hotels.com guest review
The hotel was great I enjoyed my stay there. You just have to watch to make sure they provide you with the type of room that you payed for instead of a room you didn't.Genuine Hotels.com guest review
"Elegant,clean in a great location!"
We were very impressed! Great service, very clean inside and out and the rooms were in excellent condition! It is not by the beach, but it s wonderful and close to Old San Juan, Condado and even Plaza las Americas! There were several events taking plac3, however, none affected our stay at all. The pool is amazing as it runs into the horizon while you […] look over at the Condado Lagoon! Read moreGenuine Expedia guest review
"My hotel experience"
I have stayed at better, but my overall experience was okGenuine Expedia guest review
"GREAT hotel but definitely rent a car"
The hotel was really nice. Modern just like the pictures showed. I was disappointed at how far away it was for a beach though. We walked over a mile to the closest one and it was tiny. It's really not close to anything but the convention center. If you stay here you will definitely want to rent a car (we ended up doing that and enjoyed the rest of our […] trip). Taxi'ing everywhere can get quite costly. Read moreGenuine Expedia guest review
"Want worth the money"
I've stayed at several Sheratons but this one gives the brand a bad name. We constantly fought with the elevators to get us to correct floors, we were told room service would take 20 min... then 10 more minutes... then 10 more minutes until 1 hour went by and we cancelled which our breakfast then magically showed up. 1 he for 2 omelettes and they forgot […] the toast. We complained and we were told it would be comp'd and it wasn't (shocker) we called the hotel to dispute and 4 days later we are still awaiting someone to return our call. our floor was supposed to be private but between the barking dog, immature people goofing off in the hallways, and crying baby we might as well have saved our money and got a regular room. I will never recommend this location to anyone especially if you're going to relax. Read moreGenuine Hotels.com guest review
"Great for staying before cruise."
Hotel very nice. Staff helpful. The hotel is in a beautiful area by the convention center, nice to walk and easy to go to restaurant across the street. Unfortunate incident where they charged us for the room after Expedia already paid and it took 2 weeks to get funds returned. The room was clean and comfortable, a little expensive for what you get. […] Pool area very beautiful. Read moreGenuine Expedia guest review
"Great Time in Puerto Rico"
Thank you Victor and Caesar great service at this hotel. Had a great trip and was a good place to stay as a home base. The hotel is very new and everything went great. The hotels location is outside Old San Juan, but right next to our cruise ship terminal. Maybe a water taxi between the other side would have been great but besides that would love to […] stay there again. On site Avis Location too! Read moreGenuine Hotels.com guest review
"Last minute deal"
We only stayed one night however met our expectations.Genuine Expedia guest review
I chose this hotel expecting a 4-star quality stay and the service was absolutely embarrassing and ridiculously over priced. Circus-circus Reno is about the level you get from this place. Def not a 4 star hotelGenuine Hotels.com guest review
"Great hotel for business travel."
The hotel was as advertised, a four star facility. It is perfect for a pre or post stay before or after a cruise. It's proximity to Old San Juan is a plus. As a vacation stay, it may be a bit of a strech, must ride to beaches. In my opinion, a fine hotel for business trips or conventions.Genuine Expedia guest review
Nice enough facilities but not much to do within walking distance.Genuine Hotels.com guest review
I loved this hotel...... no complaints at all. This hotel is MUCH better than the Sheraton in Old San Juan. We stayed in both and there is no comparison. It is worth taking a taxi into town in order to stay at this excellent property.Genuine Expedia guest review
Espectacular experienceGenuine Hotels.com guest review
"Great hotel after a long flight."
this is a great hotel to stay at. If you are a Sheraton lover, this is the Sheraton to stay at. We stayed there for a couple of nights before our crusie and really loved it. the location is great and easy to get around San Juan. It is the closest hotel to the Royal Carribian pier. Persons we met who stayed at the Sheraton in Old San Juan were not happy […] with the hotel. Our room had a outside balcony, that is really nice. Read moreGenuine Expedia guest review
Club lounge was not worth the money. Elevators were not working properly. Overall just ok and would not recomend. This hotel is not close to anything except the convention center. The hotel prices do not reflect the service.Genuine Expedia guest review
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