"Good time at Country Inn...I recommend it."
Everything was comfortable and clean and the service was great. Workout room was 2 doors down the hall so I had no excuse.Genuine Hotels.com guest review
"Welcome addition to area"
The room was spacious, the staff was friendly and helpful. We will stay here on future trips to the area.Genuine Hotels.com guest review
"Sub-standard and disappointing hotel!"
I was very disappointed with this particular Country Inn & Suites as I have had very favorable experiences at other Country Inn & Suites. I specifically called this hotel to ask if they had a full hot breakfast bar (eggs/sausage/fruit salad),biscuits, hot oatmeal, assortment of fresh fruit,etc. and they said yes, we have a full hot breakfast. This is […] not what I experienced at this hotel, I woke up to instant oatmeal,pkg. muffins, very small bananas, cold egg/cheese/sausage sandwich that had to microwave. No waffles, just pre-made pancakes. I inquired about their breakfast and the server said there was problem with equipment. We stayed three nights at this hotel and will never stay there again. We left this hotel and stayed 2 nights at a Country Inn & Suites in Dayton, OH and was excellent! Hotel manager was hosptial and helpful, rooms very clean and quiet, breakfast was great, large variety of fruit, full hot breakfast, waffle maker, hot oatmeal,etc. they had pizza one night for the guest, this Country Inn & Suites will definitely be in my save file. Read moreGenuine Hotels.com guest review
"Visit to Detroit"
Was given a room that had been smoked in and had to move. Not enough tissues and toilet paper in room. Breakfast disappointing. Elevator was dirty with trash on floor. Same trash was there two days later. Convenient to airport. Very friendly staff and very helpful.Genuine Hotels.com guest review
Hotel was beautiful but the night staff was unfriendly. Our television was not working when we arrived in the room. Had to call desk several times before we got an answer, then when she couldn't figure it out, she had no other options. When she left the room we pulled the furniture out from the wall and found that the cable was not attached to the tv. […] I will note that morning staff was helpful and friendly. Read moreGenuine Hotels.com guest review
Room was great, service was good.the continental breakfast was extremely dry though, but would do you expect?Genuine Hotels.com guest review
"Two night stay"
Very comfortable hotel, Close to the Henry Ford Museum. would stay there againGenuine Hotels.com guest review
"Mostly good.. ask for top floor!"
Clean room, nice modern building, good breakfast. Staff was very friendly, and doing the best they could since several had called in sick. Pool was small, but clean, no hot tub was a minor let down. Biggest issue was noise. It was beside us, and on top of us. Sounded like an elephant parade!! Ask for top floor to avoid it, and I think you'll be fine. […] Shuttle to local attractions was appreciated. Read moreGenuine Hotels.com guest review
"Close to Henry Ford Museum"
Nice and roomy! Huge Bathroom and I think it's a wonderful idea that they repurpose the used soaps and shampoos for the homeless rather than throw them away. Not much of a view and the key system worked half the time. The staff was very pleasant!!! My negative was we had two rooms and one had been smoked in. We told them about it (no other room available) […] but they went in and sprayed and tried to make the room fresher. It was really obvious and they should have taken care of that before hand. Plus I needed to make sure they knew it wasn't us so that we would get charged. But overall, I would highly recommend this hotel and would return. Read moreGenuine Hotels.com guest review
"New Hotel, enjoyable homey hotel"
Excellent hotel, nice hot breakfast, large seating area. Pool was good. Hotel room clean, granite vanity and shelf underneath for towels. Close to airport and henry ford museum. Overall great experience. Friendly staff. I would go here again.Genuine Hotels.com guest review
Perfect considering my home floodedlast week.Genuine Hotels.com guest review
"Very Nice Hotel!"
I really enjoyed staying at the Country Inn and Suites. There were a few minor issues that the hotel could fix for little to no cost, that would have given a slightly higher rating. The surrounding area is not the best, but I had a car, so no big deal.Genuine Hotels.com guest review
"nice hotel close to The Henry Ford Musuem"
Stayed here while visiting the museum. The first day we choose to have the shuttle take us to the museum and they dropped us off right at the door, then gave us the number to call when we wanted to be picked back up. We drove the second day since we were leaving after visiting Greenfield Village. After calling for the pick up they arrived back promptly […] to pick us up. Hotel is very close to the museum and the area that the hotel is located in seemed to be quite safe. Read moreGenuine Expedia guest review
"Just a delight!"
Will definitely use this hotel again if I'm in the area.Genuine Hotels.com guest review
"Close to museum and village"
Would definitely stay again. Staff was very friendly and accommodating.Genuine Hotels.com guest review
"It is a good and reasonably priced hotel."
The breakfast area was nice, but the breakfast choices were more limited than I was used to.Genuine Hotels.com guest review
shuttle stops at 5pm-wasnt told that but still picked us up. Clean hotel. Dont go the local bque restaurant-not good.Genuine Expedia guest review
Was very quite and clean. Will stay again when we are in the Detroit area.Genuine Expedia guest review
"Close to the Henry Ford"
This was a very nice place to stay for the weekend while we visited the Museums. The room had plenty of space and was very comfortable. The microwave did not work but was replaced within 5 minutes of the phone call. The breakfast was good too. There were plenty of restaurants nearby to have dinner.Genuine Hotels.com guest review
"Great stay! Helpful staff!"
This hotel is really close to Greenfield Village, our destination. The staff was helpful and accommodating. Breakfast was OK - not a extraordinary selection but fine. We would stay there again.Genuine Hotels.com guest review
I did like the Country Inn and Suites. We never once were able to get to the fresh bakes cookies in time before they were all gone. The same for the fresh brewed coffee in the lobby. There was a very large group staying there and they made a complete mess of the breakfast (it almost looked like a college fraternity home at times). On the mornings when […] they were not there it was quite normal and pleasant. There was a woman whom I do not thinnk was a guest of the hotel who looked ......... homeless. She had breakfast there on 3 seperate mornings that I saw but I never saw her in any other setting - not in the elevator, not in the lobby, not in the hallways. I never saw any one from the front desk say anything to her so that leads me to believe that she may have been a guest but since she left out the front door every morning after breakfast and came in the front door every morning I just find it a little curious. Read moreGenuine Hotels.com guest review
I was smiling the moment I stepped into the room because the room was much more open than other hotel rooms I've been in. The room has a nice updated design and the beds and pillows are amazing! The room came standard with a microwave, mini fridge and a flat screen TV. When I turned on the TV, I expected to see only local channels and a couple cable […] channels, but the list of channels blows away any other hotel I've been in. There a tons of cable and premium channels (HBO, Starz, etc) for no extra charge. The WiFi is also fast. They provided us with the log in credentials and all of my devices logged on without a hitch. The continental breakfast was decent, nothing to write home about. The staff was also extremely friendly. I would definitely stay here again! Read moreGenuine Expedia guest review
"What Else Can Go Wrong?"
The manager was helpful, if stymied by corporate policies. We wanted to have our room cleaned after 3 days but returned to find the bathroom had not been cleaned nor towels taken away/replaced. The front desk personnel were indifferent. The "breakfast" was not sufficient for my dietary needs (protein required and no carbs except maybe whole grain bread). […] We had to have breakfast out every day of our 5 day stay! Very disappointing. The one evening my niece and her son came over to join me in the pool there was only one towel, although upon asking twice at the desk some fresh ones eventually appeared. On leaving we found a large metal screw right outside our door! On the plus side the location was great for our specific purposes this trip. We would not go back. Read moreGenuine Hotels.com guest review
Response by Country Inn and Suites Dearborn Thank you for taking the time to give 2 stars. After reviewing your response, your room was not serviced because of the DND on your door. Our breakfast is served per Country Inn's Brand Standards and is liked by many who stay with us. Our housekeepers work diligently everyday to ensure that every guest has a clean and safe experience. We thank you for your response and look forward to seeing you again on your next trip to Dearborn.
The hotel was very nice and new. The only complaint I have is that the room was not vacuumed prior to our arrival and was not vacuumed anytime during our stay. Other than that, the room was clean and was perfect for our trip to the Henry Ford Musuem.Genuine Hotels.com guest review
"Greenfield Village Get Away"
This hotel was very nice. Brent front the front desk was very kind and helpful. The shuttle bus driver Chris was very good, he knew the neighborhood very well and was very informative. The maid service was very nice.Genuine Hotels.com guest review
"Very nice hotel"
The Hotel was 10+. Everyone was very friendly and helpful.The breakfast was good even some Gluten free stuff..The pull out cot was wonderful too. We look forward to staying again.All great.Genuine Hotels.com guest review
"Larger than normal rooms"
very new, modern, nicely decorated hotel we stayed at while visiting Greenfield village for a couple days. Beds were sooooooo comfortable, breakfast was delicious with so many hot and cold choices. This grand place deserves a better pool and it needs a hot tub. The rooms were BIG ...at least 2 feet wider than a standard 2 queen room...lots of extra […] elbow room for our family. Staff was exceptional. When we checked in, it appeared that the lady at the desk was on her own...she ran around keeping everything in order with a smile on her face ..even when a large family reunion was checking in. Our next overnight visit to Greenfield Village will include staying here again.😊 Read moreGenuine Expedia guest review
I've stayed in many different hotels in Dearborn MI and was delighted to find out that a new hotel had been built... this one ! I stayed 8 nights while visiting family. The comfort, convenience, ammenities etc. are all wonderful. Definitely above standard. The only downside is that the staff all seem to be in 'training mode'. The front desk couldn't […] figure out how to process my reservation. I finally called hotels.com myself and asked them to help. They immediately called the hotel while I waited and walked them thru how to process the transaction 5 STARS to HOTEL.COM !! The housecleaning crew were very pleasant, but... if you slept in and missed their early room service, you were unlikely to get service later. Hopefully, they work out some of these blips. Overall... a great hotel choice. I definitely recommend it. Read moreGenuine Hotels.com guest review
"Country Inn & Suites is a great choice"
We have stayed at Country Inn & Suites in several different cities. Each has proven to be a good choice. Their beds are very comfortable and room ammenities are above standard. This location proved to be the same. Choose thie hotel. You won't be sorry.Genuine Hotels.com guest review
"Close to the Henry Ford. New and clean hotel."
Rooms were clean and staff were wonderful. Fresh cookies and coffee in the lobby and the hotel was sold out all nights but did not seem overly loud. I appreciated the free shuttle to the Henry Ford. The pool water was a little on the cool side and I was surprised not too many guests were using the indoor pool. With so many guests I can only say that […] the free breakfast was crowded and staff had a hard time keeping selections stocked. One comment I had to the hotel management is that it is truly unfortunate that in a building with four stories of rooms that a service elevator was not thought of in addition to the guest elevator. I saw housekeeping trying to maneuver a huge cleaning cart in that tiny elevator and then no guest could even fit in it. The cleaning staff were friendly and did a great job...but a separate larger elevator to accommodate carts would have been a better engineering plan. Read moreGenuine Expedia guest review
The motel was great. The staff was friendly and very helpful. The location worked very well for us. We'd easily stay there again.Genuine Expedia guest review
The toilet seat was loose, and it continued to run thru the night.Breakfast was Great and service was super friendly.Genuine Hotels.com guest review
"Loved the in-room Jacuzzi!"
Couldn't have been better.Genuine Hotels.com guest review
The hotel was nice. The area it is in did not seem too bad, especially compared to other areas of Detroit.Genuine Hotels.com guest review
"Excellent Customer Service"
Michelle Patrick was wonderful. As we approached the building there was noise coming from one of the rooms. I told her as we checked in that I did not want to be placed near the party. She immediately wanted to know where the party was so that it could be cancelled. She stated that they were not that kind of hotel and she continued to proof that by […] anticipating our needs. Proving information that was helpful and doing every thing with an understanding smile. I had been asked the day before for someone that could be a guest speaker to discuss customer service in a hotel setting and I highly recommended Michelle because she was so good and kind. She demonstrated patience consideration and knowledge of the area. Read moreGenuine Expedia guest review
"Very clean within 10 minutes of the airport"
This is a almost brand new hotel and was in great cognition and clean. The breakfast is the basic free breakfast that many hotel chains are offering. Free, well lit parking. Only about 5 minutes off of I-94.Genuine Expedia guest review
"Convenient to Airport"
This was a nice, hotel for the budget conscience. The beds were nice, the room were fairly large, and it was convenient to the airport. One thing about hotels without too many stars, they put on a good complimentary breakfast!Genuine Hotels.com guest review
"The Suite - NOT!"
The Hotel needs to get their staff in order. It has only been open for 9 months and it is falling apart. Our bed broke before we even unpacked. Yes they did fix it quickly. The Hosekeeping staff leaves a lot to be desired. They put stained towels on our cleaned room. They did not checkthe refer for items left behind - it was full of partially used beverages. […] They did not clean the kitchenette area from the last guest. They left used coffe grounds in the pot. They put the sheets that didn't fit the bed on inside out. Internet connections were few and far between. They had the desk in a location without electrical outlets or phone jacks. Therefore, no light, no phone and no computer access. The couch was moved from an additional room in the suite that was empty to in front of the kitchenette. Therefore, no drawers could open and the refer door was comprimised. Lighting was poor. There were no lights in the Kitchenette area our near the coach so I had to move the floor lamp from the empty room into our main area. The coffee table was never put together correctly ao Maintenance had to come and tighten bolts. Read moreGenuine Expedia guest review
Response by Country Inn and Suites Dearborn We are sorry you were not satisfied with the condition of your room, including the general cleanliness and the state of your bed. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards. Also, we apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best customer service.
"Clean and modern hotel"
The hotel is located a short distance away from the Henry Ford museum and Greenfield Village. The facility was very clean and modern and the staff was professional, and we would stay there again. An annoyance was a blinking message light on the phone in the room that stayed on for 2 days and 2 nights despite repeated complaints to the front desk.Genuine Expedia guest review
"Great hotel for a great price."
Very nice, clean, enjoyable. Convenient to Detroit. I would highly recommend this hotel to anyone.Genuine Expedia guest review
"This is a very nice hotel. Has a pool, nice room."
But my chief complaint is the breakfast. It was unsatisfying. Poor quality eggs, bread, frozen fruit I could not eat, lousy sausages I didn't want to eat, watered down juice. I barely ate anything the second day. Please use high quality food. We can tell the difference. Nice tea selection and apples. Only one person on the desk the whole time we were […] there for two days! This is too big a job for one person. Read moreGenuine Expedia guest review
"Greenfield Village trip"
This was a great stay! Clean, up-to-date, great service. Couldn't ask for more!Genuine Hotels.com guest review
The hotel was beautiful and newly remodeled? Great amenities and good location.Genuine Hotels.com guest review
"Nice Hotel, Bad Location"
The staff was friendly and the hotel was well-maintained. The hotel is located in an undesirable area. There is are two liquor lotto locations beside and across from the hotel. Although, we had no problems…we would not stay again based on the surrounding community.Genuine Hotels.com guest review
Hotel is very new. Great staff. Good amenities. Will stay again.Genuine Hotels.com guest review
Accommodations were great. Very courteous, service oriented staff. Neighborhood looks like it's being revitalized. Good for themGenuine Hotels.com guest review
The staff was terrific. We had a problem with the a/c in our room, and they immediately responded and gave us a different room.Genuine Hotels.com guest review
"Nice place to stay"
The hotel was comfortable and pretty clean. My first few nights there were quiet until someone was placed in the room above me. They weren't especially noisy, I just think the floors aren't well insulated. I could hear every step they took and every squeak of the bed. I would recommend staying at this hotel, just ask for a room on the top floor.Genuine Hotels.com guest review
"Mid week overnight"
The room and breakfast were great. I left my laptop charger in the room and the staff found it. I mailed them a self addressed envelope and they mailed it back to me.Genuine Hotels.com guest review
"Great place to stay on business"
Had everything I needed for a two-day conference trip to Detroit. Easy access to the interstate, breakfast, wi-fi, free parking. The first room I had smelled like smoke, but the staff very quickly moved me to a different room. Everything was great from there on out. Would definitely stay here again. Thank you!Genuine Hotels.com guest review
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