SUMMERPLACE GUESTHOUSE - Madeira Island

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Excellent small hotel in quiet area close enough to town for 70 year olds to walk.Clean, good room size, excellent dining room, although menu would be limited for someone on half board staying a week. No view of ocean might be drawback to some.

The hotel was quite ok. For a five star hotel the service in the room was not so good. We had to ask for the minibar, because there was none in our room, no glasses in the bathroom for tooothbrushes. We got the minibar and new glasses, when we claimed at the reception, but this should be automatically. Dirty glasses were not taken away and changed. The spa was very good!! The food was ok, but nothing special, so we decided to go out for dinner after trying the food once in the hotel. The room was very comfortable itself and convieniet with the big store for clothes.

The hotel was excellent, very luxurious with several pools and beautiful gardens. It was a good place for my husband and I to rest after a trip to Morocco. However, there were two things the hotel could do to improve: to offer free wifi in the rooms and some information about things to do on the island. The hotel had wifi in the lobby but not in the rooms, then sent me a letter, slipping it under the door, asking me for my email. Why should I give the hotel my email when I could only access my email from the lobby and only for a half hour for free? Next, the desk offered very little information about tours or companies offering walking or activities on the island. That would have been a nice touch. They had a hallway that offered information, but very little of it was in English.That said, the breakfast was fantastic, great service. The rest of the hotel was spotless and every single person there was helpful in every single way. As I said, it is a great place to relax and regroup.

Great hotel -- friendly and knowledgable staff. Rooms are very comfortable and well sized for a European hotel. Will be back.