Candlewood Suites San Antonio Northwest Near Seaworld - San Antonio

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Genuine Hotels.com guest review

not what we asked for!

Genuine Hotels.com guest review

Everyone was friendly and helpful. Alittle high priced for one night but maybe if I had booked earlier it would've been cheaper. Walls too thin. We could hear what was going on next door until I called the front desk.

Genuine Hotels.com guest review

very clean staff was very friendly liked the little store big bath towels

Genuine Expedia guest review

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Genuine Hotels.com guest review

The very first issue with this hotel was the fact that they gave our room. The manager, Justin, tried blaming the issue in me booking through Expedia as well as claiming he was bboked in that specific room type until 3 days later. After I would have none of it and speaking directly with Expedia, a room miraculously became available, so we had to move […] to that room, which had a broken air conditioner, they then moved us to another room (again another miracle) which had obviously been used recently ...muffins, and dirty towels included, so they had us move, for a third time to another "already booked" room, only to get stuck for 20 minutes in the elevator. We were finally able to check into our room 3 hours after arrival, and on check out...received a lovely room charge for items we did not purchase...but that were charged to our room. Even after trying to confirm that the signature on the cupboard did not match our, the hotel is still pending resolving this charge. In summary...they will not EVER have our business again. Read more

Genuine Expedia guest review

Candlewood was a great accomadation for our trip to Seaworld as far as distance. It was a safe area and the billard across the street was convenient entertainment. The only disatisfaction I had was that I asked for my room to be vaccumed on day 2 of 3 and I was told rooms aren't cleaned but once a week. Not that I mind taking out my own trash which […] the cans were very conveniently located, but I didn't want to walk around on crum filled carpet from my children. Any who! Overally the stay was nice and the pool was clean. There is a covered patio with a grill which is great for a small crowd.. Read more

Genuine Hotels.com guest review

Everything was GREAT! The hotel overall was clean, and the staff at the front desk were very friendly. The little mini store was great for the odds and ends we had forgotten. Also the free laundry room came in handy. This is my second time staying at Candlewood and both times I felt right at home.

Genuine Expedia guest review

Very nice room. Courteous staff. Loved have kitchen in room so I could prepare meals.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location, new hotel, clean and nice rooms. Checked in, ready for a good nights rest. About 7:30 heard the folks across the hall checking in. A bit noisy and, hey, two small dogs (Chihuahua's I think...). Then, they left the dogs in their room and left. 20 minutes later, the dogs start whining, howling and barking. I gave them until about 9 to […] settle down. No luck. Called the front desk - they promised to look into it. 10:15 rolls around, dogs still barking and whining, now louder. I called again - desk manager says they tried but nobody in the room. Now I'm starting to lose it... finally, they try to call the # left by the room guests. Guests indicate "they are on their way back"... Finally, guests return, about 11:15, and after another 30 minutes the dogs finally settle down. Unfortunately, these guests are "long term stay" folks - so the next night I try again, dogs are fairly quiet, some barking around 9 pm. Better yet, they start up again at around 4:30 a.m., barking and whining. Unbelievable. Not the managements fault that the occupants had no sense of courtesy, but their unwillingness to try to resolve the issue or even attempt to ensure the occupants faced some consequence for the behaviour of their pets was pathetic. So - lesson learned. Pets allowed = I'm not staying there. Management needs some lessons in customer service. Will not stay here again. Read more

Genuine Expedia guest review

Excellent hotel & great value. Many retail establishments around the area, convenient access to the airport; would definitely stay here again. Hotel is clean with convenient features such as stove, refrigerator, microwave, dishwasher, desk, coffee pot and large screen TV. Very roomy and great rates.

Genuine Hotels.com guest review

This hotel has adequate amenities for your needs. We stayed on the lower floor and the foot noise from the room above could be an issue if you are a light sleeper, as I am. I would recommend staying on the top floor to avoid this. Also being an end unit we could hear people coming through the nearby entrance all night. Again, an upper unit could avoid […] this. Overall this hotel provides what I expect for the price I paid. Read more

Genuine Expedia guest review

We had a total of 15 family members all at once here. The staff made sure we were all together. When we asked for towels they didn't just give us 1 or 2 they gave us atleast 6. Great place to stay. Full size fridge, small two burner stove and microwave, made it cheaper to feed the crew. Elevator did go out once but they were already working on it before […] we could make it down the stairs. Pool was great. They have a BBQ with utensils outside by the pool. Not any great views but super convient to HEB, and Sea World. We plan on staying here again! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is a very nice place, and the employees were very friendly and helpful. Constructive Criticism: There was no vent in the bathroom. After showering you couldn't see in the mirror. Note: The beds were not fixed, and trash cans weren't emptied. But I think we should have known that because of type of hotel suitable probably for a longer sta […] y. Read more

Genuine Hotels.com guest review

Was very pleasant & have no complaints. They don't have daily housekeeping but had no problem with that because you knew that no one would be in your room while you being gone all day. They do however provide you with as many clean sheets, pillows, or towels as needed. Great distance to Seaworld but you do travel a lil bit more for riverwalk but we […] would definitely stay again!!! Read more

Genuine Hotels.com guest review

this hotel is awesome we stayed for a week and we grilled and cooked it was great to save money from having to eat out i will be back soon to this hotel the neigbhorhood was awesome felt very safe. when we come to san antonio or any were we will find a candlewood to stay at.

Genuine Hotels.com guest review

My "apartment", as my granddaughter called it, was my home away from home. The bed was comfortable and the kitchenette a nice place to prepare meals when we didn't want to go out to eat. The location close to stores, restaurants and, of course, Sea World, made it an ideal place to reside for my four day stay. I wish I could have stayed longer.

Genuine Expedia guest review

Nice hotel, but not what I asked for.

Genuine Hotels.com guest review

Good location, hotel is worth what you pay for. For a 2 star hotel it is a good deal, still new everything looks clean however, it has a funky smell and ac in room was freezing cold, blow dryer didn't work , queen size bed was too small . Overall a fair deal for price charged

Genuine Hotels.com guest review

For the price I think the hotel was good. However, the room I was given was not made up - the desk clerk was great and went up personally to check that the next room was ready - Other than diary queen there was not a place to eat. Next day given excellent directions to the medical center which avoided all the heavy 1604 traffic.

Genuine Hotels.com guest review

My wife and I were in San Antonio for two nights and were very pleasantly surprised by the entire experience at Candlewood Suites. The hotel appeared to be fairly new and, surprisingly, everything worked. The only negative observation that I would make is that the shower curtain was either too short or hung too high. I barely covered the top edge of […] the tub. For a two star rating, it delivered a three star performance. Read more

Genuine Expedia guest review

This is an excellent hotel, it's quiet, staff is very friendly and helpful! It was my second stay here and I will return again and again. My room was very clean, the fridge was clean as were all the utensils that were available in the cupboards. They let you check out movies at the front desk too.

Genuine Hotels.com guest review

I made reservation for 2 beds, when i got there they told me hotel was over booked & they did not have a room with 2 beds for me. He suggested a roll away bed which was not an option for me. The attendant then was nice enough to agree to give me 2 rms for the same price. Problem fixed! But in the morning at about 8:30 we heard the cleaning ladies talking […] and laughing in the hall so loud they woke us up. After opening the door & letting them know they were way to loud, we got to sleep. Read more

Genuine Hotels.com guest review

We traveled with friends, and we all thought it was a great place to stay. Beds were really comfy, and we all slept well. Enjoyed the kitchen facilities, saving money on eating out.

Genuine Expedia guest review

this hotel should have been rated higher.

Genuine Expedia guest review

I recently stayed here for a spring break weekend with my wife and kids. The receptionist was wonderful and helpfull at my arrival...but it stops there! I got to my room that had the amenitites listed. However, I spent the rest of my day and night listening to kids running in the hall and yelling. The rest of my night was spent listening to the coversation […] and TV viewing of the people on both sides of me. The walls were SOOOO thin!!!! I called the front desk to get those people out of the hall and they went to their room. Unfortunatly, they were in the room next to me and NOTHING changed....I could still hear EVERYTHING. Aside from the thin, unisulated walls, there recently was a leak in the showere that was patched over, poorly, and never repainted. The stains from the water leak are still around the wall and baseboards. Lastly, this Hotel is on the left side of a Holiday Inn Express...not next too...Within HIE parking LOT!!! It seems that the owners of these two facilities are related and LIVING IN THE HOTEL!!!!! DO NOT COME HERE!!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I have stayed in an extended stay hotel before and was very disappointed. Candlewood Suites has changed my mind about this type of hotel. Room was great. Staff and facilities were as good or better than any 3 star hotel we stayed in during out trip. After 2 weeks on the road, it was great to be able to grill a steak and prepare a homecooked meal. Hotel […] is close to a great supermarket, HEB, and the hotel provided everthing but the food. Full size refrigerator. Had stovetop and microwave. Even had a dishwasher for clean up. Highly reccommend this hotel to anyone. My son was also able to hook up his PS3 and play on-line games. This was difficult to find in other hotels. Read more

Genuine Expedia guest review

Nice Hotel, Friendly Staff, just opened this year, my only issue is that upon checking into the room there was what appeared to be dishwashing detergent (the powdered kind on the floor by the dishwasher), and the tub had a couple rust stains, I notified the front desk clerk upon leaving of the two issues so they could be resolved. Great hotel for those […] visiting the San Antonio area to go to Sea World only about a ten to fifteen minute drive to get there. Would stay again! Read more

Genuine Hotels.com guest review

My family stayed here for 4 days and enjoyed every minute of our visit. Gloria was very helpful with directions and questions to navigate San Antonio. The rooms were very clean and the beds were comfortable. We look forward to staying there again!

Genuine Hotels.com guest review

Wow! Outstanding from the moment we checked in, to the moment we walked out the door. Clean, clean , clean! Quiet! Very comfy bed, and an unbelievable rate!Tons of restaurants and excellent shopping about three minutes away. THIS is the place. Book it!!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We chose this place based on reviews here stating that the hotel was new and close to the Downtown Riverwalk. It is brand spankin' new, so everything is clean, beautiful and in working order. The desk staff were very friendly and helpful. The pool area has a BBQ grill which a guest was using while we were there...he said it worked great. But whoever […] wrote that this hotel is near downtown is out of their mind. It's not too bad...a good 20 minute drive with no traffic...but it's definitely not walking distance. All in all, I'd recommend it and stay here again. Read more

Genuine Hotels.com guest review

We had a difficult time finding the hotel because the GPS didn't recognize the street. Called the hotel and they gave us a different address to use. The hotel is that new that the satellite doesn't recognize the street. One problem was that the curtains didn't close all the way so the light came thru all night. The lack of full curtains might be a problem […] when the Holiday Inn is completed too as the floor levels are the same. Other than those 2 issues, this is a great place to stay whether you are alone or with family. You walk into the kitchen w/ a full size fridge, microwave, dishwasher and stove top. In the cupboard we found the toaster and some dishes. They also have a toaster oven that you can sign out to use. The bathroom is spacious. We had a room w/ 2 "queen" size beds. Not sure if they really were "queen size". We also had a leather recliner in our room. TV, DVD player and the table was for 2. There were dvd's at the front desk that you could sign out (or Redbox at Valero and Walgreen's). The fitness room was extremely nice. Washer and dryer use for free. The outside grilling area was next to the pool and was frequently in use. The pool was very nice. Would change to "no smoking" by the pool/ grill area and post it as such. We had to leave the pool/ deck area because someone was smoking by the grill. About 15 minutes from SeaWorld. Would definately recommend. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent hotel, would stay again if in area. Best in the area from what I seen, brand new.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We chose this location to be close to Sea World but found it was also close to downtown and the Riverwalk. Would stay again!

Genuine Hotels.com guest review

The hotel is new, and the staff were very friendly. The rooms are very clean, and everything worked as expected. We will definitely stay here again.

Genuine Hotels.com guest review

This hotel is brand new. We loved the fresh paint and carpet smell. We traveled with 5 children and we saved a ton of money with the kitchen in the suite. We were within 10 minutes of Sea World. The hotel staff was amazing. The only thing we didn't like was the internet. The wireless signal was non existent. We could only log on wirelessly if we set […] the computer on top of the refriderator and then it was very slow. When we asked for a ethernet cable we didn't get it for two days. But the room was awesome and in a great location. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

muy buena buen resivimiento muy amable en la resepcion nos explico los derechos a los diferentes accesos que teniamos derecho la habitacion muy limpia camas limpias y comodas el a/c muy bueno tambien la cosina muy bien equipada el dano muy amplio y limpio con buena hubicasion restaurants, farmacias,super mercados, estacion de gas, y los centro de divercion […] tambien cerca Read more

Genuine Hotels.com guest review