The stay was comfortable except that there was no refrigerator or microwave in the room which would have been beneficial. Also the shower was leaking. The bonus was that it was close to the highway and it served our purpose.Genuine Hotels.com guest review
"Canadfian Grand Prix Stay"
We stay here because the hotel was much more reasonably priced than hotels in Montreal and the relative convenience of getting to the race. The beds were quite comfortable, the rooms pleasant, and the staff very helpful. St. Jean sur Richelieu is a nice town with some very good restaurants.Genuine Hotels.com guest review
"Clean and friendly"
The receptionists were very friendly and helpful. The rooms/hotel interior need updating but were clean. Shower did not work correctly. It was hard to turn on, the water kept switching to hot and cold during the shower for me, for my husband could not get the shower to turn on completely and the water was luke warm.Genuine Hotels.com guest review
While this hotel had a good location, and the front staff was very helpful, there were several disappointments. The hotel had no breakfast, and for this price they should offer it. Also, the flat sheet (top sheet) had holes in it...yes, holes. The place seemed clean enough. We had a good night's rest and the bed was comfortable.Genuine Expedia guest review
Response by Relais Gouverneur Saint-Jean-sur-Richelieu Dear guest, Thank you for taking your time to write your opinion about your stay in Relais Gouverneur St-Jean. Normaly the daily rate does not include the breakfast, however we do offer breakfast packages that includes night and breakfast. There is also our restaurant, Felix Gabriel, that's open every morning to offer full breakfast. Don't hesitate to come and visit us again. Bienvenue chez nous! Véronique Soucy Lodging Manager
Great trail near the hotel that really added to the experience.Genuine Hotels.com guest review
"Nice affordable hotel"
Lucy at the front desk was extremely nice and helpful. The rest of the experience was as expected in that price range.Genuine Expedia guest review
good but no hot tub or breakfastGenuine Hotels.com guest review
"A very good experience"
This was our first stay at this hotel and we only stayed for one night. We found it comfortable and generally well maintained. We stayed on a Saturday night at a time when the hotel was hosting a major dinner and dance function, we were afraid the night would be a noisy one however this was not the case. The hotel layout afforded us a very peaceful […] and uninterrupted sleep. Our room had a view of the Richelieu river which was very nice; guests staying at this hotel may wish to request a room which faces the river. Access to the hotel is very easy and there is lots of parking at no extra charge. We had a very good experience and we would not hesitate to stay at this hotel again. Read moreGenuine Hotels.com guest review
Nice hotel, well located near the off ramp. Never had a chance to experience the restaurant. The pool was somewhat disapointing as it is small.Genuine Hotels.com guest review
Room was filthy. Dust bunnies, dropped candies, empty water bottles under the bed. This room had not received a proper cleaning in some time. We wore our socks the whole time to avoid direct contact with the carpet. My wife found hair (not ours) in the bedding. Never again.Genuine Expedia guest review
"Reasonable hotel for the cost"
For a short term stay and a place to sleep it is okay. Needs a major update. Previous updates are obvious - paint drips, poor caulking. Discoloured sheers. Towels are thin. Very cheap soaps, body wash and lotions. Staff although very good and helpful. Don't speak French? Pas de probleme! The front desk staff speak good English.Genuine Expedia guest review
"Close to the Festival des Mongolfières."
It's ok, expensive, our room had just a double bed, no fridge, breakfast not included.Genuine Hotels.com guest review
single person at front desk can translate into line up. I had to wait way too long for check-in. found small trash in the room, which means cleaning is done too quickly.Genuine Hotels.com guest review
I WAS VERY SATISFY WITH THE SERVICE I WILL DEFENETLY STAY AT THIS HOTEL AGAIN .THE ONLY THING THAT I DID NOT LIKE WAS EVERY DAY I NEEDED TO CALL FRONT DESK FOR RHE PASSWORD FOR THE INTERNET,I FEEL THAT IF YOU ARE STAYING FOR A COUPLE OF DAY THAT WE SHOULD NOT HAVE TO CALL EVERY DAY.Genuine Expedia guest review
We had a room with 2 double beds. Most hotels now have duvets and no bed coverings, but this one still uses blankets and ours looked liked it had seen better days. The was no desk and only 1 chair. No closet, no iron or ironing board. To make matters worse the bathroom sink was chipped in 3 spots and it must have been like this for quite a while because […] there was rust. We had dinner in the dining room and the service was extremely slow and the server lacked training or experience. The lobby is nice but who stays in the lobby Read moreGenuine Expedia guest review
"Cultural exposure, St Jean Richielieau, great!"
The desk staff was very helpful and fully bi-lingual. The Hotel was clean and easy to find and nice view to the east over the River and sunrise over the hills. Recommended local restaurant was OK for the prices, "La Pouf". Very francophone, bu t no "attitude" so gave excellent experience of the culture. View of Hot Air Balloons launching over the river […] was amazing. Just passing through on way to Jardins Biologique en Montreal for Canada Day, so was great for one night stay over at $109 + tax. Read moreGenuine Expedia guest review
Response by Relais Gouverneur Saint-Jean-sur-Richelieu Dear guest, Thank you for sharing your Relais Gouverneur experience. It is a pleasure to read a great comment like yours. Don't hesitate to come and visit us again. Bienvenue chez nous! Véronique Soucy Lodging Manager
"Nice place to stay"
Quiet, clean, comfi only negative no HD TV but who caresGenuine Expedia guest review
Response by Relais Gouverneur Saint-Jean-sur-Richelieu Dear guest, It is a pleasure to read a good comment like yours about your stay in our establishment. We are glad that you had a great stay. Don't hesitate to come and visit us again. Bienvenue chez nous! Véronique Soucy Lodging Manager
The stay was great, easy to talk with the very helpful staff. Great lady on evenings that was so pleasant and helpful, she made the stay special. Great smile when you came in and very welcoming. Only negative was some black mold around tub, otherwise very well cared for. Thanks for the stay.Genuine Hotels.com guest review
"Close to everything"
Room did not come with a clothes iron. Hot water tap in sink did not work. Remote control for tv did not work. Staff were excellent...especially front lobby.Genuine Expedia guest review
"Hotel Relais Goveurner"
Very good. The staff were willing to speak English and were very polite. They had no problem giving directions or calling a cab when needed.Genuine Expedia guest review
"no activities at motel"
No gymn, one chair in our room , no refrigerator. no area as a lounge to view t.v.Genuine Hotels.com guest review
"Quebec is good!"
It would have been better if the hotel restaurant would have have better hours.Genuine Expedia guest review
"Adequate but needs renovation"
I stayed here one night here and one night at the Holiday Inn Express for my daughters military graduation. The hotel staff were friendly and the hotel seems clean, but it is very dated. The room was a standard room with relatively decent mattresses and cheap pillows. No complimentary breakfast although there is a Cora's across the street, which is […] excellent, albeit, not cheap. The bathroom seemed clean, but very dated. Circa 1975 fixtures and faucets. There was some mould around the tub calking. Sheets and towels were clean and new. Overall it's an OK hotel that is 10-15 mins from the base, That is more than adequate. If you can get the Holiday Inn, take it. It's closer to the base, brand new, has free breakfast, coffee and cookies in the lobby (sun-thu), is spotless, easy walk to Boston Pizza and Tim Hortons! It's worth the extra $15 Read moreGenuine Hotels.com guest review
We were late in arriving, but managed to check in and get to the dining room, ordered our late supper and really enjoyed the meal. The staff was excellent in arranging cabs for us to get to our son;s graduation ceremonies from Canadian Forces boot camp, all in all a great experience, and would love to recommend this hotel to anyone.Genuine Expedia guest review
"Hotel Relais du Gouverneur: Where the Elite Meet"
it was clear during our stay at Hotel du Gouverneur that this establishment is at the centre of St. Jean's social life, with good reason! It is an excellent facility - offering fine dining and accommodations at a reasonable price. Centrally located, we found ourselves just a hop, skip and a jump away from anywhere we needed to go. Highway access is […] convenient also. Rooms very soundproof, no exterior noise from the hallway, and even within the room, there was no noise from the washroom bleeding into the living space. Staff are friendly and accommodating. We'll be back. Read moreGenuine Hotels.com guest review
"Clean but needs updating"
We stayed at this hotel in July on a business trip and we were a bit disappointed. The room was clean and the bed confortable, but he hotel is in a need of some renovation. It looks like it's stucked in the 80's (carpet, bathroom, paint, even the TV was very old). The restaurant and bar were completly empty, so we went out for diner. The location is […] good, only a few kilometers away from the Old Town which was nice. This hotel was ok for one night, but next time I'd try another place. Read moreGenuine Hotels.com guest review
Bed is old, mattress lumpy and hard, pillows suck, bathroom is out of dateGenuine Expedia guest review
"Comfortable but overpriced"
This hotel is an excellent choice when staying in St-Jean, however, if you are going for a graduation parade, be sure to book early, or you will end up paying a premium for booking to late. Paid $70 more than the last time I stayed in the same hotel.Genuine Hotels.com guest review
Je suis allée visiter mon fils à l'hôpital. Etant donné que l'hôtel n'était pas plein, on m'a donné une très grande chambre avec vue sur la rivière. Très bel accueil du personnel, de même à la salle à manger pour le petit déjeuner. Belle chambre, très confortable. C'est à recommander.Genuine Hotels.com guest review
"Un samedi très froid et une tempête à l'horizon."
Manque de chauffage, étant donné que j'avais une chambre sur le coin de l'édifice, donc 2 murs extérieurs, nous avons dû mettre le chauffage au maximum et ce jusqu'au lendemain matin.Genuine Hotels.com guest review
"Besoin de réno..."
Pas très satisfait. Pas de machine à glace, pas de stylos dans ma chambre, évier rouiller, odeur de nettoyant cheap etc. J'ai déjeuné deux oeufs, bacons et fêve au lard, 19$. Même chose chez Cora devant à 7$. Je me suis fait avoir!Genuine Hotels.com guest review
Les chambres ont besoin d'une mise à jour, en particulier les salles de bain (rouille dans l'évier, tuyauterie produisant des bruits inquiétants, etc.), mais bon service, bonne formule petit déjeuner.Genuine Hotels.com guest review
"Décevant pour le prix"
Nous nous attendions à beaucoup mieux d'un Relais Gouverneur. Nous avons réservé quatre chambres puisque nous étions quatre couples en voyage de golf. Dans plusieurs chambres, la robinetterie était de mauvaise qualité et fonctionnait mal. Les tapis, la décoration, etc. dataient. L'air climatisé était bruyant. Il n'y avait pas de petit réfrigérateur […] dans les chambres que l'on retrouve habituellement dans un hôtel de cette réputation et des chambres de ce niveau de prix. Nous n'en avons pas eu pour notre argent. Read moreGenuine Expedia guest review
"emplacement strategique d'un lieu de rencontre"
J'y reviendrai.Genuine Hotels.com guest review
"tout était parfait"
numero un grand luxeGenuine Hotels.com guest review
"Des choses à réviser !"
Hôtel bien situé. Brunch du dimanche excellent. Par contre quelques choses à réviser: 1. Propreté de la chambre, poussière et choses hétéroclites sous le lit !!! 2. Un seul fauteuil dans notre chambre. 3. Pas de réfrigérateur. Une petite note sur le document de réservation : planche à repasser et refrigérateur sur demande ??? 4. À l'extrémité de l'hôtel […] le signal du wifi était trop faible. 5. Cette chambre a besoin d'un sérieux rafraîchissement. S.V.P enlevez le tapis qui a beaucoup d'expérience !!! Rapport qualité prix sous la moyenne. À la prochaine, j'en doute ! Read moreGenuine Hotels.com guest review
"Hotel le relais"
le chauffage était bien trop élevé dans la chambre à notre arrivée. La réservation payée d'avance a créée de la confusion à deux reprises lors de notre accueil comme lors de notre départ. le système de douche à la piscine défectueux Le lieu où se trouve la piscine semble plus au moins bien entretenu !!! pomme de douche de la chambre pourrait être à […] débit réduit (économisateur d'eau) lieu pour une nuit mais sans plus. Read moreGenuine Hotels.com guest review
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