All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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5th Ave #314between 24 & 26 St., Colonia Centro, Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 90 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Location
    Great location
  • Breakfast
    Breakfast is average
  • Amenities
    Bad amenities
  • Comfort
    Uncomfortable
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5.0 / 5Outstanding
"Nice hotel close to 5th street in Playa del Carmen"
Nice hotel close to 5th street in Playa del Carmen
Genuine Expedia guest review
Other trip Jul 10, 2015
Raul
US
4.0 / 5Excellent
"Value,location,$$$"
Great location, nice staff, have to like noise from local restaurants and bars
Genuine Hotels.com guest review
4 night romance trip Jun 15, 2015
Gary
US
4.0 / 5Excellent
"Nice, clean but room is too tiny."
The hotel is well located, just one block away from convenience store. We read about noise, but for us it wasn't a problem. The attendants were nice and professionals. But the room was really, really tiny. So, we only stayed 2 nights, and we decided to move.
Genuine Hotels.com guest review
2 night romance trip May 29, 2015
Carmen
US
4.0 / 5Excellent
"It was very close to the main strip."
The staff was very nice and the room was clean. I booked a single queen bed but was provided with a room that had two smaller beds and they were not very comfortable. The hot water in the shower would change temperature at any time. It was a nice room for the price compared to others in the area.
Genuine Expedia guest review
Other trip Apr 30, 2015
Ray
US
4.0 / 5Excellent
"Great staff, simple, clean room"
We just returned after a 6 day stay at Hacienda Mariposa. I loved the staff at the front desk but also in the restaurant, who tolerated my request to purchase 2 cervezas when it was too late on a Sunday to buy at a store. We drank those beers on the communal balcony looking over 5th av for an early night in. The room is very clean and subtle gestures like the soap-display in the bathroom, made it feel simply classy. We had a standard room and it was just that: very small, one bed, a TV, fridge, AC, safe, closet, and a bathroom. As all of the other users have noted, the hotel is noisy at night because it's above a restaurant on the main strip. The noise didn't bother me because I was expecting it and I'm generally ok sleeping through noise. My partner brought ear plugs to sleep. The beds are hard as boards: not good for someone like me with sensitive hips. But my partner loved the bed: to each their own. The biggest con for me is that there is no wifi IN the rooms: I felt disconnected from home, wondering if I was missing calls about my dogs, family, etc... but, I was able to connect to the wifi if I was on the side of the bed nearest the door, near the communal balcony. The restaurant has amazing pizza and guests at the hotel get 50% off--which is an excellent deal considering the cost of food on 5th Av. is outrageous (we learned half-way through our trip to walk a few blocks off the strip to find regular-priced food--check out Constituyentes y 20th--30th Av).
Genuine Expedia guest review
Other trip Apr 10, 2015
Amy
US
5.0 / 5Outstanding
"Awesome hotel in the heart of the action"
This is a charming hotel. The service was excellent the young lady at the front desk went out of her way to make her stay enjoyable. You can sit on the on the balcony and have coffee in the open air lobby. Not much of a view from the room, but the room was stylish clean and comfortable. And who wants to spend time in the room anyway when you're in Playa del Carmen?! The hotel is right on the nicest walking Boulevard in the city. And it is also just a short walk to the beaches.
Genuine Expedia guest review
Other trip Apr 8, 2015
Karen
US
5.0 / 5Outstanding
"Nice hotel in a perfect location"
I spent 5 days at la Hacienda Mariposa and I enjoyed every moment of it. The location is perfect, at the corner of la Quinta (principal street in Playa del Carmen), very close to good restaurants and to the beach. The staff is so nice and helpful. A bonus that I enjoyed a lot: they have a water fountain in the hotel, so you don't need to buy expensive bottles every day...
Genuine Expedia guest review
Other trip Mar 16, 2015
Noemie
US
3.0 / 5Good
"If you dont want to sleep then this is the place!"
We knew going in that it would be noisy, from reviews we read. That wasn't the problem. The beds were as hard as boards. That made the sleeping difficult. On a positive note: we were upgraded to a two double bed room. The room was clean. The staff was very nice. Thye reccomend a beach to go to, Zenzi (sp?) which was really nice.
Genuine Expedia guest review
Other trip Jan 28, 2015
Sandra
US
5.0 / 5Outstanding
"Very good hotel on 5a avenida close to the beach."
Very good hotel in the center of main street of Playa del Carmen - 5a avenida. There are many restaurants and shops close to the hotel. It takes only 5 minutes to get beach. Hotel staff are very friendly. New fresh beach towels are available daily on recepcion.
Genuine Expedia guest review
Other trip Jan 24, 2015
Roman
US
4.0 / 5Excellent
"A simple hotel with location and basic amenities"
You stay here for the location. Period. Right on Quinta Avenida so it's a stones throw from bars, restaurants, and shopping. Perfect if you won't be spending much time in the room, because it's just a basic bed with a dresser and closet anyway. Clean and small and simple. The staff are great though. Ruben is knowledgeable and friendly. They'll help with ideas for day trips or fun.
Genuine Expedia guest review
Other trip Jan 8, 2015
Miguel
US
3.0 / 5Good
"Nice hotel, close to the 5th avenue"
Close to the main avenue, however its somehow noisy considering that the Restaurant its at the middle of the rooms so if you are looking for a relaxed room this may not be the best option. The rest is quite nice and of course you are paying extra money for being close to the 5th avenue.
Genuine Expedia guest review
Other trip Dec 23, 2014
A Traveler
US
3.0 / 5Good
"Well located ordinary hotel."
We had a basic room which was fairly small. It was handily located right on 5th Avenue but this meant it was somewhat noisy.
Genuine Expedia guest review
Other trip Dec 18, 2014
sluffer
US
4.0 / 5Excellent
Stayed one night before heading to airport. After staying in 5-star luxury all inclusive resort for 5 days, it was a treat to feel and see the real Mexico. Loved the painted ceramic sink, the simple adornments, the simple locally made soap + the music of a solo artist coming through the window at night. Really enjoyed the unpretentiousness of it all.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
3.0 / 5Good
"great location"
it's a VERY noisy and very basic, hostel like hotel but if you don't plan on being in the room much and want a great location for really cheap it's awesome..
Genuine Hotels.com guest review
1 night business trip Aug 29, 2014
A Traveler
US
3.0 / 5Good
"Very good Location"
Nice little Hotel. Lacking some important features but overall a good place to be if you are one of those that spend most of the day outside. It is a three story building with no elevator so you should consider this if you can't climb stairs.There is no phone in the rooms. The mini refrigerator is extra small and there is no microwave. The room has nothing appealing but they keep it very clean. The house keeping staff is good and very honest... we use to leave tip money on top of the night table and they didn't take it... then we left a note the following day and then they took it. One day we forgot the safe open with valuables and passports inside and everything was intact when we returned. It is very well located and two blocks from the beach.
Genuine Expedia guest review
Other trip Jul 28, 2014
Gus
US
4.0 / 5Excellent
"Nice hotel, great location, reasonable price"
We stayed at Hacienda Mariposa for 4 nights and had a pleasant stay. The room was clean and comfortable overall. The hotel shares a building with an Italian restaurant, and the hotel rooms on the second and third floors have inward-facing balconies that look down on the restaurant. This means that evenings can be a bit noisy (especially with World Cup games going on), but on weekdays it was quiet by 11:30pm or so. On weekends there was quite a bit of noise until around 1am. If you normally stay up till midnight anyway the noise is not a problem. The walls are also pretty thin, so we could hear every move our next-door neighbor made. The staff was extremely friendly and helpful, the air conditioning worked fine, the shower was hot, and overall we had a nice stay. The location is great--it's just a few steps off of 5th avenue, 5 minutes from the beach and 10 minutes from the Mega Comercial grocery store. If you're coming from the ADO bus station though, be aware that you'll need to walk a good 10-15 minutes down 5th avenue to get to the hotel, which can be a hassle if you're dragging luggage.
Genuine Expedia guest review
Other trip Jul 9, 2014
LTaylor
US
3.0 / 5Good
"Nice and great location"
nice staff, great location not so clean on the main avenue
Genuine Expedia guest review
Other trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent location?"
Helpful staff, excellent location & clean room. The beach is a ten minute walk. The only drawback is the small sized room and bed.
Genuine Expedia guest review
Other trip Apr 4, 2014
Elaine
US
5.0 / 5Outstanding
"nice"
amazing crew...good time!!!!..........smart casual...!!!!!!
Genuine Expedia guest review
Other trip Mar 29, 2014
stefan
US
3.0 / 5Good
"Great location"
This is an inexpensive hotel without amenities but it's in a great location, the room was clean and the staff was very nice. The A/C worked great. Only real down side was that they made us change rooms to a much smaller one on the last of our 5 night stay without any explanation or compensation. Otherwise, no complaints.
Genuine Expedia guest review
Other trip Mar 18, 2014
silvia
US
1.0 / 5Poor
"My noisiest hotel ever"
I did not sleep for three nights due to the amplified noise from the open air restaurant downstairs. There is nothing in the room, or entire hotel to protect a guest from the magnified noise of chairs scrapping, plates clanging, drunken shouting, music....and the clean up afterwards, where the chairs are noisily thrown on top of the tables to facilitate sweeping. One night, an employee kept hosting 'hello' to wake everyone so my daughter thought there was a fire, due to the peculiar chemical smell. But he was announcing that the clouds of pesticide coming under the room's doors was not a fire. I had to breath through the sheets for an hour. I sent my daughter home a day early as exhaustion had set in. What she missed the last morning was the strong odor of oil based paint as the help was painting the iron rails around the walkway corridor outside the rooms, and a guy was spray painting all the fixtures, you must imagine how that smells. The room was only two feet bigger than the double bed, unlike the photos. It was my worst hotel experience ever due to noise and chemical toxicity. do not stay here, because night time is a nightmare.
Genuine Hotels.com guest review
3 night family trip Feb 16, 2014
Mo
US
4.0 / 5Excellent
"Nice hotel! Right on 5th Avenue!"
Clean hotel with excellent staff! Great location! Easy walk to everything! We anticipated noise from restaurant, but not a problem for us!
Genuine Expedia guest review
Other trip Feb 8, 2014
A Traveler
US
3.0 / 5Good
"Hotel in the middle of la quinta"
We searched for a hotel low price, located in the central part of PdC. This one fits the requirements. The front desk service was also very good. But the room was very small, the bed was hard, the pillows to thick and hard, the refridgerator did not work, and the only window towards innergarden, i.e the restaurant with atrium roof which made it very loud the Doors and window didn't stop the sounds.towels weren't changed daily,.
Genuine Hotels.com guest review
5 night romance trip Jan 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel!!"
We stayed one night this month and it was just great. The hotel is near from everywhere. The front desk staff is always helping. It was what we wanted to enjoy our last night in the beautiful playa del carmen.
Genuine Expedia guest review
Other trip Aug 22, 2013
A Traveler
US
4.0 / 5Excellent
"Another week at Hacienda Mariposa"
The hotel is very well situated (off 5th) - the staff are really friendly. I had a single room the last 2 times on the first 9second) floor - a bit noisy from the restaurant but after diving all day who cares ... but next time will request a room that does not have an adjoining door to the next room - you take your chances on whoever is in the next room.
Genuine Hotels.com guest review
8 night trip Apr 20, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"Excellent hotel"
Friendly Staff, excellent Italian restaurant below hotel - gave us a 10% discount off our food bill, because we stayed at the hotel. The hotel receptionist gave excellent food recommendations. We will go back for a longer stay next time!
Genuine Hotels.com guest review
2 night trip Jun 25, 2015
Jody Cameron
CA
4.0 / 5Excellent
"Clean & Cozy"
Great location on 5th Ave. The two guys that work the front desk are super helpful. The noise from the restaurant on the main floor isn't too bad when you have the AC turned on.
Genuine Hotels.com guest review
14 night romance trip Apr 22, 2015
A Traveler
CA
4.0 / 5Excellent
"Not relaxing but great for everything else."
Overall we really enjoyed our stay. The location is great being on 5th you are close to everything, the italian restaurant downstairs is beautiful and the rooms were very clean and comfortable. We did however have some issues, it is about 2/3 doors down from an extra ordinarily loud Irish pub so you WILL need earplugs if you intend on sleeping before 2am. The breakfast you had to get from the restaurant over the street which have very limited options. Also the last issue we had was that the plumbing can be quite poor which resulted in just simple toilet paper creating a very large flood in the room and even to the extent down in the restaurant below. The staff rectified this pretty quickly and were lovely but it obviously wasn't ideal and had to get clothes laundered for our flight the next day! Overall pleasant but not relaxing.
Genuine Expedia guest review
Other trip Apr 8, 2015
Sophie
GB
4.0 / 5Excellent
"Noisy"
The problem is to noisy I stayed in room 7 the employees start to clean and move chairs and its to much noise, also from the street and breakfast not included fod the price thats something I did not like the rest very good
Genuine Hotels.com guest review
2 night family trip Jan 22, 2015
Rocio
MX
5.0 / 5Outstanding
"Great ocation and clean"
I went for a week to Playa del Carmen we some friends, we stayed in the Hacienda Mariposa Hotel and we don't have any complaint. The hotel is near the beach, the clubs and the employees offer a great service, they were really really helpfull all the time. The hotel is clean, anything luxury but has all what you need
Genuine Hotels.com guest review
2 night trip with friends Dec 17, 2014
J C
GB
3.0 / 5Good
"Simple yet pleasant stay in Playa"
Rooms have no soundproofing from hallways and lobby restaurant. After midnight , not a problem. One can hear doors opening and closing in hallways. Water pressure was good. Bed comfortable. Staff very helpful and professional. Location was excellent. 4 min. Walk to Mamitas beach.
Genuine Hotels.com guest review
3 night trip Nov 18, 2014
A Traveler
MX
5.0 / 5Outstanding
"Very nice hotel on 5th avenue"
The hotel is nice. Staff is friendly. Rooms are clean. AC is working. Wifi throughout the building. Perfect location. Can walk to anywhere. Suitable for younger crowds and solo travelers ok with loudness of life around hotel (it is the 5ta avenida after all). Music and laughter goes into little hours of the night. I had no issues. But more mature visitors may want more silence. Staff are warm and friendly.
Genuine Expedia guest review
Other trip Nov 3, 2014
kozlio
CA
3.0 / 5Good
"A bit noisy, but ok"
No parking although it was. We arreived earlier than the check-in time and we couldn't leave the luggage in a safe place, just in a corridor where everyone from the hotel or the street could easily take it away. No parking. Nice room. Good location, away from the noisy bars BUT there is a pizzeria in the patio, sharing the building with the hotel (pizza in the basement floor, terraces for the hotel), with noise of conversations, forks, etc. until midnight. Luckily I got asleep early, being so tired, but it was not nice at all.
Genuine Hotels.com guest review
1 night family trip Aug 16, 2014
A Traveler
IE
3.0 / 5Good
"Location, location, location"
I really liked this tiny hotel. The staff was friendly and helpful. I would recommend this place to stay if you're planning on being outside most of the day. The rooms are small and is very basic, but is just 4 blocks away from the beach. The hotel provides with beach towels and also some discount coupons for "Mamitas Beach Club".
Genuine Hotels.com guest review
4 night trip with friends Jul 12, 2014
Fabiola
CA
4.0 / 5Excellent
"Nice but a few improvements have to be made"
We got the cheapest room i think, it was very small with one bed for two that was hard as a board. Under the hotel there is a noisy restaurant but it closes at about 1am so if you go out it doesnt bother you. The location is on the 5th av that is the main st with all the restaurantes and shops that you can imagine. There is an inroom safe and a minibar which are very convinient.
Genuine Hotels.com guest review
6 night trip with friends May 7, 2014
Anastasia
MX
5.0 / 5Outstanding
"Amazing hotel awesome staff!!"
Love love love awesome hotel! Awsome staff, excellent service
Genuine Expedia guest review
Other trip Feb 25, 2014
A Traveler
CA
3.0 / 5Good
"Average"
Very Average, Would have liked a bit more. Has a restaurant in the hotel that can get a bit noisy at night. Its a 30-50 peso taxi from the ferry
Genuine Expedia guest review
Other trip May 8, 2013
mitchell
CA

The following reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
Buen servicio de parte del personal, el problema es que nos habían comentado que había agua y café en el pasillo, los cuales nunca hubo durante la estancia en el hotel, por todo lo demás bien
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2015
Emilio
MX
4.0 / 5Excellent
Excelente por el precio
Genuine Hotels.com guest review
3 night trip with friends Jun 12, 2015
A Traveler
MX
2.0 / 5Fair
"hay que mejorar en muchas cosas"
desafortunadamente, no fue lo que me ofrecieron, la habitación que me asignaron tiene la fuga de agua que provenía de la habitación superior, solamente nos otorgaron un jabón, la TV es muy antigua y no tenia ninguna señal e cable no de TV abierta, me ofrecieron un lugar para estacionar mi vehículo, y no fue así, tuve que recorrer varias calles y dejarlo a varias calles del hotel, la gente del hotel muy amable, la ubicación excelente
Genuine Hotels.com guest review
1 night family trip Jul 22, 2015
Jose Candelario
MX
5.0 / 5Outstanding
"Hotel on 5th avenue"
The hotel is directly on the fifth avenue with lots of great bars and restaurants nearby.
Genuine Hotels.com guest review
2 night trip Jun 25, 2015
Alexander
NL
5.0 / 5Outstanding
"Bien ubicado y con lo necesario para estar agusto"
Excelente tiene todo lo necesario
Genuine Hotels.com guest review
4 night romance trip Jul 3, 2015
A Traveler
MX
4.0 / 5Excellent
"Bra hotell på femte"
Fräscht hotell på femman. Lite lyhört och lite litet med fräscht.
Genuine Hotels.com guest review
1 night romance trip Jun 22, 2015
A Traveler
SE
5.0 / 5Outstanding
"Confortable"
Estancia placentera y comida
Genuine Hotels.com guest review
2 night trip with friends May 20, 2015
A Traveler
MX
5.0 / 5Outstanding
"VACACIONES"
El hotel esta muy bien ubicado cerca de todos los comercios y muy tranquilo para descansar el personal muy atento y el desayuno que ofrecen en el restaurante la vagabunda esta muy rico en mi próximo viaje volveré a hospedarme en este hotel.
Genuine Hotels.com guest review
1 night family trip Apr 29, 2015
maria de lourdes
MX
4.0 / 5Excellent
"Piccolo ma completo"
La zona è perfetta sulla strada principale è un poco lontano dal caos delle discoteche.. Servizio impeccabile solo le camere un poco strette..! Ma ci si adatta..!
Genuine Expedia guest review
Other trip Mar 13, 2015
alan
IT
5.0 / 5Outstanding
"Location, Staff and value for Money"
Super beliggenhed og lokation i Playa Del Carmen. Det kunne ikke være meget bedre. Man får virkelig vakte for pengene og super søde mennesker, der arbejder på hotellet. Kan kun anbefales og vil bo her igen næste gang jeg er i byen.
Genuine Hotels.com guest review
1 night trip with friends Feb 18, 2015
Cem
DK
4.0 / 5Excellent
"Noisy but fine hotel!"
Nice and clean, basic hotel. Though noisy because of the restaurant in the same buildning. Helpful staff. No breakfast included but there are nice places near by. The beach is à 10 min Walk from the hotel.
Genuine Hotels.com guest review
5 night romance trip Jan 19, 2015
A Traveler
SE
2.0 / 5Fair
"Calidad del servicio"
Bueno personal atendimient.
Genuine Hotels.com guest review
1 night romance trip Jan 22, 2015
A Traveler
MX
3.0 / 5Good
"買い物、食事をする場所が近くて便利"
プラヤ・デル・カルメンのメインストリート(遊歩道)に面していて、買い物、食事等する場所が近くとても便利でした。
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
JP
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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