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Guangzhou Phoenix City Hotel, Guangzhou

4.5 stars
Phoenix City, Xintang SectionGuangyuan East Road, GuangzhouGuangdong511340China, ‏‎800-491-6126
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Good3.3 / 5
Value for money
Best value for money
Service
Fantastic service
Vibe
Awesome vibe
Amenities
Great amenities
23See all 23 Hotels.com reviews
From 370 reviewsTripAdvisor Traveller Rating

Guangzhou Phoenix City Hotel, Guangzhou

Hotel Info: ‎866-539-8117‎

from $67
  • Deluxe Room
  • Superior Room
  • Deluxe Suite
  • Executive Room
  • Apartment, Exterior-No Internet
  • Business Suite

At a glance

Key facts

Hotel size

  • This hotel has 573 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is Noon
  • Express check-in
Airport shuttle service is available on request. Contact the property in advance to make arrangements. The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a free shuttle from the main building to apartment building. Contact information is provided in the reservation confirmation email.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Extended parking

Offsite

  • Free area shuttle within 10 km

Also known as

  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel
  • Phoenix City Guangzhou

Optional extras

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (roundtrip)

In the hotel

Taking the kids?
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free breakfast
  • 3 restaurants
  • Coffee shop/café
  • Poolside bar
  • Room service
  • Free reception
  • Coffee/tea in common area
Things to do
  • Number of outdoor pools - 2
  • Indoor pool
  • Health club
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Playground on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby
  • Nightclub
  • Children's pool
  • Tennis on site
  • Spa tub
  • Pool umbrellas
  • Steam room
  • Sauna
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 9
  • Conference space
  • Meeting rooms 9
  • Conference space size (feet) - 3000
  • Conference space size (meters) - 279
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built 2003
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Slippers
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Yard
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments.

Dining

Vienna Restaurant - This restaurant serves breakfast, lunch, and dinner.

Chinese Restaurant - This restaurant serves breakfast, lunch, and dinner.

No.99 Bar - Onsite restaurant.

Japanese Restaurant - Onsite restaurant.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Bicycle rentals on site
  • Playground on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Guangzhou Phoenix City Hotel, Guangzhou’s small print

Also known as

  • Guangzhou Phoenix City
  • Guangzhou Phoenix City Hotel
  • Phoenix City Guangzhou

Optional extras

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (roundtrip)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.3 /5 from 23 reviews

Guangzhou Phoenix City Hotel, Guangzhou
Excellent4.0 / 5
Good hotel, far from everything.
Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
Business trip
Guangzhou Phoenix City Hotel, Guangzhou
Excellent4.0 / 5
Canton Fair stay
Hotel is beautiful. Huge building. I was told by a few of the employees that since the area has so many new hotels - it's not as busy as it used to be - that's why I think the service has declined.
6 night business trip
Guangzhou Phoenix City Hotel, Guangzhou
Poor1.0 / 5
Communication problems duplicated payment trouble
It is a lovely hotel but presents a lot of communication problems and frustrations as their staff does not understand english!! The menus is boring and there is not enough options on the menu for Western people. The limited choices offered on the menu are seldom available!! It is very difficult to ask for something because they cannot understand ENGLISH. When I checked out on the 4th of May 2014 I was forced to make a payment for accommodation. I showed them the proof that the accommodation was paid on the 22nd of January. They could not understand me OR the written proof of payment. I spoke to the sales lady and she promised me that they would refund me if it was a duplication. They accepted on the 6th of May that they made and error, apologised and promised me a refund. Today is the 6th of June, one month later and I STILL HAVE NOT RECEIVED MY REFUND !!! All this is and the other frustrations in the restaurant, i.e. asking for a "tops sheet" for my bed and the duplicate payment at the reception is because they CANNOT COMMUNICATE OR UNDERSTAND ENGLISH!!!! I do not know where to turn to anymore as they owe me a refund and it is still OUTSTANDING. WARNING ....DO NOT MAKE A DUPLICATE PAYMENT AT RECEPTION AT ALL.
4 night business trip
Guangzhou Phoenix City Hotel, Guangzhou
Excellent4.0 / 5
CIGARETTE SMELL IN CORRIDORS.
The Hotel is well positioned, the staff are very friendly but Cigarette smell in Corridors is a serious problem. PLEASE IMPROVE YOUR VENTILATION IN CORRIDORS AND DON'T ALLOW PEOPLE TO SMOKE EVERYWHERE. Also encourage the staff to understand English. I will be coming back in three months, let me see the improvement.
7 night trip
Guangzhou Phoenix City Hotel, Guangzhou
Excellent4.0 / 5
Clean & comfortable room
The room and hotel was spacious and very clean and tidy. Breakfast buffet was great. The hotel's gardens and lake were great. Would stay again. The only thing would be the hotel's location, it is difficult to get to other places without a car/taxi.
10 night family trip

See all reviews

Guangzhou Phoenix City Hotel, Guangzhou

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