All hotels in Kettering, England, United Kingdom
1 room, 2 adults
You can collect Welcome Rewards® nights hereRockingham Road, Kettering, England, NN14 1UD, United Kingdom, ‏‎855-239-9222
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4.1 / 5Excellent

Score breakdown (from 136 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    4.4
  • Neighborhood
    3.6

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
A basic but comfortable and clean hotel with no frills. Out of town location but close to dining facilities. Suited our needs as we needed a bed near to a local function and this was ideal for a short stay.
Genuine Hotels.com guest review
2 night trip Jul 20, 2013
Richard
GB
5.0 / 5Outstanding
"Great Hotel but the location sucks."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
The hotel itself was fantastic, probably the best Hotel I've stayed at in this contry. The room was very clean and very modern. The bed was comfortable and the air conditioning made the room a nice temperature. The only downside was the location it wasnt really within walking distance of anything and the surrounding areas were basically building sites and fields. If you dont have a car I wouldnt recommend staying here but since I drive it was fine for me to travel to where I needed to be each day. Aside from that I would recommend the hotel itself because it was clean, comfortable and a friendly environment.
Genuine Hotels.com guest review
3 night trip Jul 25, 2013
A Traveler
GB
4.0 / 5Excellent
"rockingham raceway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed at this hotel before and alway happy to recommend ,
Genuine Hotels.com guest review
1 night trip Jul 19, 2013
DT SHEFFIELD
GB
5.0 / 5Outstanding
"fantastic service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
could not fault anything except no signal available in room for phone calls
Genuine Hotels.com guest review
1 night trip Jul 5, 2013
mojo
GB
5.0 / 5Outstanding
"Perfect for a short stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed here for the Grand Prix weekend and it was a very nice experience, the staff were pleasant, the hotel was very clean and the complementary breakfast was more than enough to suit most tastes. If I had one small criticism it would be that the Wi Fi was almost impossible to use due to a weak signal but I am being picky! Well done Holiday Inn Express Kettering and thank you.
Genuine Hotels.com guest review
2 night trip Jun 28, 2013
Mr D Gardner
GB
4.0 / 5Excellent
"Good comfortable stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good convenient location for Kettering, clean and comfortable rooms, what you would expect from Holiday Inns !!
Genuine Hotels.com guest review
1 night business trip Jun 17, 2013
Williams
GB
4.0 / 5Excellent
"Stay at holiday inn/exp Kettering"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Very good hotel/ value for money Far better than the windsor stay with holiday inn express which was a lot more expensive.
Genuine Hotels.com guest review
1 night business trip Jun 15, 2013
A Traveler
GB
4.0 / 5Excellent
"Business Trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
The breakfast is not the greatest that I have ever had and the wifi is terrible. Nice and clean, fine for a night, two at most.
Genuine Hotels.com guest review
1 night business trip Jun 12, 2013
A Traveler
IE
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Only stayed for one night but receptionist was very friendly.Pity that the Harvester across from the hotel was awful.
Genuine Hotels.com guest review
1 night trip Jun 9, 2013
Mark
GB
4.0 / 5Excellent
"Rockingham raceway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stay at this hotel 3 times before,this hotel is very close to rockingham speedway ,there is lots of chain pub in this area so easy to eat out and about. Staff very helpful and free wi.fi is great at hotel,would stay here again.
Genuine Hotels.com guest review
1 night trip May 10, 2013
A Traveler
GB
3.0 / 5Good
"The too-soft beds spoil a great hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel, location, staff, and other bits are all great - the hotel is let down massively by the beds: WAY-too-soft mattresses meant nights of broken sleep. We were a party of nine and everyone was of the same opinion. It's a shame, because the lack of sleep means that we can't even consider returning to this otherwise nicely situated hotel.
Genuine Expedia guest review
Other trip May 7, 2013
A Traveler
GB
5.0 / 5Outstanding
"Good hotel for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotels new and has everything you need and the staff are very friendly and helpful.
Genuine Hotels.com guest review
1 night business trip Apr 7, 2013
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
A well priced overnight stay, including breakfast, thank you. Staff were helpful and courteous. Room was rather cold and extra blankets would have been appreciated.
Genuine Hotels.com guest review
1 night family trip Mar 29, 2013
A Traveler
GB
3.0 / 5Good
"Seems brand new!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Good hotel, outstanding staff on reception, clean and modern... all let down by a very small hard bed.
Genuine Hotels.com guest review
1 night trip Mar 29, 2013
A Traveler
GB
5.0 / 5Outstanding
"Fab! but finding it in the dark could be difficult"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Brand new, clean and friendly hotel. Not many hotels you can choose to sleep with the window open and get no noise! :-) very happy. Breakfast was good and a nice suprise to have sausage, beans and scambled egg as an option in a continental brekky. Only thing that may prove difficult (in the dark) if you don't know the area and AA route planner is not specific enough, you may find it difficult accessing the hotel. You keep to the left lane after the roundabout, even although you are turning right. You bascially take a big loop to get into the hotel, we could see the place but just couldn't find the road in. Road works added to the problem. However this doesn't detract from the great nights stay we had. Well worth the money!
Genuine Expedia guest review
Other trip Mar 18, 2013
Elle
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bed was not comfortable and pillow too low had to put up with two which made my neck sore. Option of plum soft pillow and firm would have been a better option.
Genuine Hotels.com guest review
2 night family trip Mar 1, 2013
A Traveler
GB
4.0 / 5Excellent
"A bit remote from town"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Perfectly good for a short stay though rather remote from town. Lack of midday and evening meal service (was directed ti Harvester Restaurant next door which is however crowded, requiring a longish wait for a table)
Genuine Hotels.com guest review
1 night trip Mar 1, 2013
A Traveler
GB
1.0 / 5Poor
"very good well worth the money"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    1.0
Very good
Genuine Hotels.com guest review
1 night trip Mar 1, 2013
matthews
GB
4.0 / 5Excellent
"Close to rockingham racesway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Clean and comfortable room close to harvester (pub )happy to use again when in area
Genuine Hotels.com guest review
1 night trip Mar 1, 2013
Darrell T
GB
5.0 / 5Outstanding
"Great for an overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff very polite and extremely helpful. It ticked all the boxes for an overnight stay; clean, comfortable & friendly staff. Breakfast was plentiful and good to have a 24 hour bar! Only snag was finding the way in from the main road due to roadworks but this is out of the control of the hotel.
Genuine Expedia guest review
Other trip Feb 6, 2013
Fiona
GB
5.0 / 5Outstanding
"Well located for anyone visiting Kettering"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff are always friendly and welcoming and the rooms are always clean.I stay here quite often when visiting family in Kettering and have never experienced any problems. Breakfast is included in the price, which is excellent value for money. The coffee can occasionally taste a bit funky at breakfast, but quite frankly it doesn't bother me too much. I highly recommend this hotel.
Genuine Hotels.com guest review
2 night trip Jan 18, 2013
A Traveler
GB
4.0 / 5Excellent
"nice and comfy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
very good
Genuine Hotels.com guest review
1 night business trip Jan 14, 2013
A Traveler
GB
3.0 / 5Good
"Convenient for A14"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean, new, modern budget hotel. Plus points are location and price. It was a nice surprise to find a small hot buffet available at breakfast. A big downside is the bed, which is only a standard double. Given other budget chains have a bigger and more comfortable bed for a comparable room rate, this is something to consider if you're travelling as a couple. Northamptonshire has a lot of historical sights to see but I'm not sure I'd use this particular hotel as my base. Fine for an overnight stop though.
Genuine Hotels.com guest review
1 night trip Dec 21, 2012
A Traveler
GB
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Good but two points to mention they had no Wifi, said it was been worked on and for the time we were on site it never returned. Secondly my orange mobile phone had no signal in my room very poor to be honest with you, had to walk to lift lobby to see if I had missed calls or texts. Other wise its a nice Hotel to stay in Staff working on the night I stayed, were from another hotel and were nice people.
Genuine Hotels.com guest review
1 night trip Dec 21, 2012
A Traveler
GB
5.0 / 5Outstanding
"Highly Recommended"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Fantastic hotel. Extremely clean and staff very helpful and accomodating. Stayed for two nights for family wedding and could not fault anything. Added bonus of a harvester on the opposite side of the car park but as it is on main trunk road very little close by. Only one small gripe is there could be much better signage from the road. It is not easy to find the way in especially in the dark. Other than this I would highly recommend this hotel for short stopovers.
Genuine Hotels.com guest review
2 night trip Nov 23, 2012
Mrs Dawes
GB
3.0 / 5Good
"good"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
All in all good I will stop at the hotel some time soon the room all ok bed not to good but done the job
Genuine Hotels.com guest review
1 night trip Nov 10, 2012
john
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic visit - hotel was extremely comfortable and the room was excellent.
Genuine Hotels.com guest review
1 night business trip Oct 15, 2012
Drh
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall a pleasant stay, the brand of sausage at breakfast could be improved upon.
Genuine Hotels.com guest review
Other trip Sep 9, 2012
Bob
GB
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Whilst our stay at the Hotel was ok, the breakfast food selection is appaling, everyday it was the same, scrambled eggs - tasteless, sauages - like rubber, and beans. the toaster machine takes for ever and then it has hardley coloured the bread, and if you put it through twice it comes out as a burnt offering. We stayed 3 days and ended up just having cereal, toast and orange juice, and whilst that was ok, it would have been nice to have a choice of something different. I made these same comments last time we stayed at this hotel about 6 months ago, but nothing has changed so I doubt if we will stay again.
Genuine Hotels.com guest review
Other trip Sep 6, 2012
Eileen
GB
4.0 / 5Excellent
"Something to think about!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Whilst, in general, the staff were very helpful, I did leave my telephone charger at the hotel. Retrieving it has been a bit of a battle culminating in credit card charges. I believe this is an aspect of customer service most hotels fall down in. It is a straight forward process to identify the owner of something left in a room surely? Why not take the initiative and seek to repatriate owners with forgotten items? I know I mwould certainly feel better about any company that took service to this level.
Genuine Expedia guest review
Other trip Sep 4, 2012
Iain
GB
5.0 / 5Outstanding
"Location good for assessing locality"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This stay although brief provided excellent service with friendly staff. We were in the vacinity to assess the locality in view of moving to the area in the near future. The only concerns were the soap container at the bathroom sink was empty and that the staff were unable to keep up with demand for the breakfast rush at 9am.
Genuine Hotels.com guest review
Trip with friends Aug 21, 2012
Lyn
GB
4.0 / 5Excellent
"Overview"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great value, helpful staff, Good parking, free WiFi, Fair breakfast, Clean & Modern. Highly recommended.
Genuine Expedia guest review
Other trip Aug 16, 2012
David
AU
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
staff were very welcoming and curtious..good location for us .we will certainly stay again
Genuine Hotels.com guest review
Trip with friends Aug 9, 2012
A Traveler
GB
4.0 / 5Excellent
"Straightforward hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel is bright, airy, clean and modern. Breakfast is perfectly adequate for a short stay, but I would personally need more choice if I was staying for more than 2 nights. My only gripe was a lorry revving up at 4 in the morning on the short piece of road by the side of the hotel. I had the window open because it was a warmish night, so was woken by the noise.
Genuine Expedia guest review
Other trip Jul 27, 2012
Johnboy
GB
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay at the hotel was all we expected and more. Our only complaint, once we had arrived in Kettering, it took us an hour to find the hotel! The reason for this is the post code is wrong. I do hope this can be rectified as soon as possible.
Genuine Hotels.com guest review
Other trip Jul 8, 2012
anne
GB
3.0 / 5Good
"average"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
ideal location for wicksteed park, attractive looking hotel upon approach, poor signposts from main road but the reception staff were helpful in ensuring that we were aware of the turning to take at the opposite side of the dual carriageway in future. The check in was promising ,however the room was not made up for a family so we had to inform reception. The lady who came to make up the sofa bed was pleasant but feeling put upon and threw the clean bedding and pillows on the corridor floor outside whilst moaning how this wasn't her job and that the management knew this would happen as fridays are always manic. We were asked if we needed anything else and I informed her there were no tissues in the bathroom and we were still short of a cup for our son. We were given a plastic cup and no tissues appeared even after the second day. Breakfast was basic and disappointing. A few cereals and yogurt, powdered scrambled egg, beans and sausage. Ok as a stopover but nothing special.
Genuine Hotels.com guest review
Other trip Jul 4, 2012
moo
GB
4.0 / 5Excellent
"Ideal location for our family event"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Warm welcome, all that you need for an overnight stay, plus the location of the hotel was perfect for where we visited.
Genuine Hotels.com guest review
Other trip Jul 4, 2012
Le-Tallec
GB
4.0 / 5Excellent
"Convenient for Rushton Hall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The only downside was the fact many of the other hotel guests had no consideration for others. All night they noisily went their way down the corridor - one even banged on our door! Can't hold the hotel guilty for these morons.
Genuine Hotels.com guest review
Other trip Jul 2, 2012
Jenny
GB
2.0 / 5Fair
"Too Small for Family"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
This hotel might be fine if you travel alone, but never do what I did and try to get your family of four into their tiny rooms. We checked out early rather than dealing with it another night!
Genuine Hotels.com guest review
Other trip May 16, 2012
E
GB
4.0 / 5Excellent
"Good level of service"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    2.0
Overall good but beds are uncomfortable ...need to upgrade
Genuine Hotels.com guest review
Business trip May 2, 2012
Shortland
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Good value for money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
The location of the hotel was not in the town centre which was misleading. The staffs were helpful and the restaurant near the hotel provided good and .cheap food
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
CHUN KEUNG
HK
5.0 / 5Outstanding
"Séjour très agréable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Personnel formidable, aux petits soins, service impeccable. Très pratique et agréable en famille. Néanmoins, très excentré et surtout pratique en transit, halte d'une nuit ou pour affaires / formation.
Genuine Expedia guest review
Other trip Oct 30, 2014
Gisèle
FR
5.0 / 5Outstanding
"Gutes Hotel in der Nähe des Rockingham Speedway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wir waren hier zur BTCC auf dem Rockingham Speedway. Dieser war recht fix (15 Min.) zu erreichen. Das Hotel liegt Nahe der Bundesstraße, aber es ist nicht laut. In Laufweite sind auch eine Tankstelle mit Supermarkt und ein ordentliches Restaurant. Das Hotel war sauber, das Personal britisch-freundlich und das Frühstück so reichhaltig, wie es die englische Küche hergibt. Fazit, empfehlenswert.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
DE
5.0 / 5Outstanding
"Erg netjes en gunstige ligging."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Erg vriendelijk en behulpzaam personeel. De kamers waren zeer schoon en erg netjes. Het ontbijt was ook erg goed.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
NL
5.0 / 5Outstanding
"Excellent value for the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Good location, decent breakfast, very good restaurant just in front
Genuine Hotels.com guest review
1 night business trip Mar 9, 2014
Ranbin
IL
4.0 / 5Excellent
"丘の上の清潔なホテル"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
スタッフは親切、部屋は清潔、景色が良く、特に朝食が好きです。普通かも知れませんが毎回おいしく、楽しみです。今回、ドアのロックを壊してしまったのですが、終始笑顔で「ノープロブレム」と、気持ちよく対応して頂きました。感謝しています。
Genuine Expedia guest review
Other trip Oct 26, 2013
Ippei
JP
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Het onbijt is matig, het is een buffet met beperkte keuze. Het hotel is gelegen achter een roundabout. via de doorgaande weg kom je er niet want je moet van te voren afslaan bij de roundabout. De draadloze internetverbinding is erg langzaam.
Genuine Hotels.com guest review
1 night trip Oct 23, 2013
Fred
NL
3.0 / 5Good
"Nieuw hotel comfortabele kamer"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Draadloos internet deed het tot middernacht daarna was het defekt tot de volgende dag. Moet niet kunnen in een hotel met deze kwaliteit en naam. Het ontbijt is matig.Verder alles ok voor zakelijk gebruik of als uitvalsbasis voor uitstapjes in de omgeving.
Genuine Hotels.com guest review
1 night business trip May 15, 2013
Fred
NL
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Det burde vært to stoler på rommet. - en måtte sitte på sengen.
Genuine Hotels.com guest review
4 night trip Mar 30, 2013
A Traveler
NO
5.0 / 5Outstanding
"Dejligt familie sted"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Vi nød vores ophold, havde lidt natproblemer med fulde unge, men personalet klaret det hurtigt.
Genuine Hotels.com guest review
2 night trip Feb 15, 2013
A Traveler
DK
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews