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Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 26, 2013
This guest did not leave a comment.
We really enjoyed our stay and taking in the shopping areas and restaurants. Allen has grown and will return. One issue concerned us.... A gentleman assisting the bartender getting ready for the evening, was reaching into the popcorn machine with his bare hands several times to eat several handfuls.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center I appreciate you bringing this to our attention. I have already had conversations with all associates regarding the safe handling of food. It's because of guests like yourself that bring this to our attention, we can make sure it doesn't happen again for our future guests.
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Hotel and Staff"
The room was clean, new and well kept. The staff were very helpful. Even the price was pretty good for the hotel. It is also close to several stores to walk to eat dinner or go shopping. So, the location is good (if you need to stay in the area anyway). My only complaint is that there was no free breakfast. Just a Starbucks in the hotel with high prices. […] So, I just walked to one of the nearby stores for breakfast in the morning. Read moreGenuine Hotels.com guest review
"Everything Central"
Hotel is in a great location -- GREAT -- shopping, food, bars, entertainment within walking distance from the front door. Parking situation leaves something to be desired but overall a great place to stay.Genuine Expedia guest review
"Relaxing site"
A great fine. Will stay againGenuine Hotels.com guest review
"wonderful"
the service, the amenities, & the breakfast was VERY wonderful. our family of 4 was treated w respect & warmth. i so appreciated their being good to us. we will b back.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for the warm review. The staff and I appreciate the opportuntiy to take care of you while visiting the Allen area.
"Very nice"
Staff was friendly. Room was very clean, loved the big shower. Plenty of parking.Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for your feedback! Our staff prides itself on providing a quality, clean and problem free environment for our guests. Having a 3 story parking garage directly across from the hotel definitely helps with providing plenty of parking.
"Very disappointing stay"
The beds were terrible. The pillows were terrible. The heating/cooling was terrible. The front desk staff was very disappointing. I left a Nordstrom garment bag in my room, notified them and have yet to receive a response as two days will have passed since I notified them. The parking is terrible as well.Genuine Expedia guest review
Beautiful hotel in a great location. Great dining and shopping options close. Beware that room walls seem to be paper thin. We listened to the guy in the room next to us cough all night long.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Sorry to hear about the inconvenience you experienced with the walls while visiting our hotel. It is never a good thing when you can't get the rest that is required. I have forward your comments on to Marriott so they are aware. We appreciate you choosing our hotel and look forward to accommodating you in the future.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Super friendly staff! Go Man U!!"
Edna was the lady that checked us in. She was absolutely delightful! We checked in late due to my daughter having a late soccer game. She noticed the soccer gear and asked my three kids about the sport and our favorite team. She was truly interested and held conversations with each of my three kiddos about the sport she also loves. She was very enthusiastic […] and genuinely was interested. I hope this review can be shared with the management team at the hotel and Edna herself. She's a gem! The room was nice, very clean and comfortable. I would definitely recommend it and would enjoy staying there with my family again. Read moreGenuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center I greatly appreciate you recognizing Edna during your visit to our hotel. She is a very valuable member of our team. Due to your letter, Edna has been recognized and also is the recipient of the Associate of the Month due to her outstanding service. She tries hard to establish a connection with almost every guest coming into the hotel. I am glad that you enjoyed your stay and look forward to meeting you on your next visit!
This guest did not leave a comment.Genuine Hotels.com guest review
Great weekend stayGenuine Hotels.com guest review
"Excellent hotel, very good location"
The hotel is newly refurbished and it shows! The room was very clean, comfortable, the bed was very good. I used the hotel Gym, and all the equipment was in fine working order. The location is wonderful - virtually any type of food is within a 5 minute walk to the front door - from In-n-Out burger, a build-your-own-salad at Whole Foods to a top notch […] Brazilian steak house. Read moreGenuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center With over 50 restaurants and 2 million square feet of retail shopping all within walking distance, there are plenty of things to do surrounding the hotel. I'm glad to hear that you were able to take advantage of a variety of eating establishments that surround the hotel. Thank you for staying with us!
"Good"
Nice hotel but dirty sheets.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for providing us with feedback regarding your stay. I have made all the room attendants aware of your comment regarding the sheets. It is very important to all of us that other guests do not have the same experience.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Nice but staff needs work"
Room was not very clean. Shampoo and lotion were used. I needed late check out and it took four people to get it figured out, then on my checkout morning they called asking why I was still in my room. When I told them I had late checkout they had no idea. Staff had no idea what they were doing.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for sharing your comments regarding your stay. There are always opportunities to improve. Communication is key to ensuring a problem free stay. I will follow up with the Executive Housekeeper about the cleanliness of your room as well as our Guest Service Manager regarding the lack of understanding on the late checkout. It's because of guests like yourself, we can continue to improve our service to our future guests.
Everything about this hotel was wonderful. The staff was extremely nice and helpful. I would definitely recommend this hotel.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Do not disturb means Nothing,"
Good location, nice hotel,/at checkin no rooms available, The house keepers kept coming to my room starting at 9:15am and i clearly told them i didnt need anything ,they came to my door 5 times before checkout time, noon ,:( And I told them at that time I had late checkout ,and please don't come back :::: Your not going to believe this but Once again […] ;;;;a knock at the door (house keeping )6th time;i was very very angry ,by this time I Got my things And checked out , I did inform front desk, All they could say was "I'm Sorry about that " Read moreGenuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center I appreciate you letting me know about your experience while staying in the hotel. Many times arriving guests specifically request a certain room or room type, this could have been the reason for the sense of urgency on the day of your checkout. In return, I would like to apologize for the frustration that you encountered. The hotel staff tries our best to accommodate both our arriving and departing guests. Thank you for your comments as we continue to improve our service.
"Great hotel rather it's busy or family related"
Was very nice quite stay! Used the hot tub and just slept in and relaxed very nice stay!Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for allowing us to be your relaxation getway!
"Super nice hotel"
This is one of the nicest hotels I've stayed at in the DFW area. We had to book due to a power outage (we live three miles from the property), and they took good care of us.Genuine Hotels.com guest review
"great place for business people to stay."
Had a few issues w/ my room had to be moved twice.Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for your review. I apologize for the issues with your room but glad that they were able to be solved!
"Gorgeous Hotel for a Great Price!"
BEAUTIFUL hotel! Pool and hot tub were amazing. Great experience!Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for the opportunity for us to take care of you on your visit to Allen!
"Very convenient"
I love this hotel!Genuine Hotels.com guest review
"Awesome deal!"
very clean and a great deal for weekend shopping in Allen or Dallas!!!!Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Who says all the fun is in Dallas?! Thank you for allowing us to take care of you while visiting the area! Over 2 million square feet of retail surround our hotel, plenty to do within walking distance.
"Excellent, Beautiful"
AWESOME HOTEL !!! Staff is great.Genuine Hotels.com guest review
"Awesome!"
Great hotel at great price!! Awesome will stay again!Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great hotel"
Great place...will stay here again in the future.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Excellent location to event center & shopping"
Great! I would say a little more attention to detail from staff at all levels. Cleaning staff must clean all surfaces a guest will seat, touch, and use for any reason.Genuine Hotels.com guest review
"Best hotel yet!"
The best hotel I have stayed at to date. Loved the atmosphere and the design of the hotel and the rooms. Very clean and comfortable and the price was ridiculously cheap.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center WOW! It's great to hear such amazing compliments! We appreciate the opportunity to take care of you while visiting the Allen area! We look forward to seeing you again soon.
"Great Hotel"
Had a great experience and would tell anyone to stay at this location, the staff went out of there way to make my stay a great one.Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for your feedback! Our staff prides themselves on providing a high level of service. Your acknowledgements mean a lot.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Not pleased at all"
Customer service was very poor. Also spent 20 on the phone trying to speak with a human being and gave up trying.Genuine Hotels.com guest review
"Nice weekend"
Very nice hotel for the price. The room was clean an the bed was comfy. Would definitely stay again.Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Pricing ourself competitively in a market with outstanding service and amenities is crucial. I'm glad to hear that you will return again in the future!
"Nice hotel"
Great location and price. Staff was greatGenuine Hotels.com guest review
"Right off the highway"
This Courtyard did not dissappoint and well worth the few extra $'s over other surrounding hotels. Rooms were clean and well maintained. Indoor Pool was very cold, but the kids enjoyed it.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"You could stay here and walk to a weeks vacation!!"
This was a very nice hotel. All around are restaurants, shops, anything you could want is within walking distance. There is a premium outlet mall across the highway. Very nice.Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for the great review! Being surrounded by 2 million square feet of retail, entertainment and eating establishments gives someone plenty to do for a long period of time. We look forward to serving you again in the future!
Perfect location! Friendly staff with very easy check in and out. All the amenities you need. Won't stay amywhere else when we come back for softball!Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center Thank you for your feedback and response. We appreciate you taking the time to let us know about your stay. We look forward to seeing you and your softball team again in the future!
"awsome hotel"
This guest did not leave a comment.Genuine Hotels.com guest review
"Thank Heaven"
Great place, great location!Genuine Hotels.com guest review
"Awesome hotel!"
Very nice and clean hotel. It's big and luxurious. Staff was courteous and polite. Our room was extremely clean and well maintained.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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