All hotels in Allen, Texas, United States of America
1 room, 2 adults
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210 E Stacy Rd, Allen, TX, 75002, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 296 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.8
4.0 / 5Excellent
Very friendly staff and comfortable atmosphere. Great location to food and shopping.
Genuine Expedia guest review
Other trip Nov 25, 2014
A Traveler
US
5.0 / 5Outstanding
"WALK TO THE EVENTS CENTER"
WE GO ONCE A YEAR FOR A HOCKEY GAME AND IT COULDN'T BE MORE CONVENIENT
Genuine Expedia guest review
Other trip Nov 20, 2014
Chris
US
2.0 / 5Fair
"More like a Motel 6"
No room service, no valet, moldy showers, hair all over bathroom floor. Bedding didn't smell clean and the towels were so starchy you'd think they'd never of been washed.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear verified traveller, Thank you for taking the time to write about your recent stay at our hotel. We really appreciate your comments as they will help us improve our services and amenities. Please allow me to apologize for your unpleasant experience during your stay. Our first priority is to make sure that all guests receive a room that is in perfect condition and cleanliness. Your comments and review has been sent to all the department managers and we will be sure to follow up with all of our team members. Again, thank you for your feedback as we can only improve with the help of our valued guest. We hope that you stay with us the next time you are in the Allen area. Sincerely, Matthew Helm Guest Service Manager
1 night romance trip Nov 15, 2014
A Traveler
US
3.0 / 5Good
"giant courtyard; lousy gym & pillows"
The nicest place to stay in Allen. Tons of good shopping and restaurants near by. Extensive meeting space but the rooms are a bit worn, smelly and the worst polyester wad pillows ever. The equipment was super cheat and two of the three treadmills didn't even work. Not much equipment either which was surprising given how large this Courtyard was. The largest I have ever seen. Staff was nice, but told me they didn't have mouthwash because it didn't sell well. I was thinking-- because most hotels at $150/night have it complimentary in the room.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear JAY, Thank you for taking the time to write about your recent stay at the Courtyard Dallas Allen at the John Q. Hammons Center. We see that there is room for improvement based on your feedback. We noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. I want you to know that we are addressing the issues about out linen condition with our Housekeeping team. Also, our maintenance team will be inspecting our fitness center to determine if anything needs further repair. Finally, we will be purchasing mouthwash to give complimentary to our guests in the future. Thank you for your patience and for choosing us for all your hospitality needs in the city of Allen. Sincerely, Dora Dillow Guest Services Manager
1 night business trip Nov 4, 2014
Jay
US
4.0 / 5Excellent
"Good Hotel"
We stayed 2 nights and happy with the hotel. Yes, we recommend this hotel
Genuine Hotels.com guest review
1 night trip with friends Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place"
Great area. Many restaurants and shopping within walking distance. The man at the front desk was extremely helpful.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
Daniel
US
4.0 / 5Excellent
"great"
great
Genuine Hotels.com guest review
1 night family trip Oct 25, 2014
A Traveler
US
5.0 / 5Outstanding
"great for shopping trip!"
Only complaint is bed was uncomfortable, otherwise, it was great!
Genuine Hotels.com guest review
1 night trip Oct 17, 2014
AKC
US
3.0 / 5Good
"Bug bites"
First room smelled terribly. Second room was less smelly but during the night, I was bitten five or six times by something unpleasant. I have stayed at rooms for half of the price in the area that were better. I will say, the staff is top notch. Incredibly polite and accommodating. Had documents to print, scan, and email. Very helpful. I'm sure it was just the particular room(s).
Genuine Expedia guest review
Other trip Oct 16, 2014
steven
US
5.0 / 5Outstanding
This hotel is everything you need for a one-night or several nights' stay. Service and quality is excellent for the pricew.
Genuine Hotels.com guest review
1 night business trip Sep 18, 2014
Jennifer L
US
5.0 / 5Outstanding
"Wonderful Accommodations"
Had a great one night stay in Allen. Bed was a little stiff but overall the hotel, staff and accommodations were nearly perfect.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
LJ
US
5.0 / 5Outstanding
"Great Stay"
Everything was first class. Staff very curtious and helpful. Comfy beds and pillows. Get place to relax and enjoy family time.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear RIta, Thank you so much for your lovely comments in Hotels.com I appreciate the time you took to write about us in social media. I am very excited that everything was first class to you and our staff was great as well as our bedding. I am so honored that you got the enjoy your family time and completely relaxed during your trip. We would love to serve you again at the Courtyard in Allen. Sincerely, Dora Dillow Guest Service Manager
1 night family trip Aug 29, 2014
Rita
US
4.0 / 5Excellent
"In town for a Family event."
Clean room, helpful staff and very close (walking distance to bars and restaurants, etc).
Genuine Expedia guest review
Other trip Aug 26, 2014
Justin
US
5.0 / 5Outstanding
"Great Night"
I really enjoyed my stay in Allen tx. The hotel was great and the city Is lovely.
Genuine Hotels.com guest review
1 night business trip Aug 16, 2014
tim
US
5.0 / 5Outstanding
"A night away"
Took family for a one night getaway before school starts and did some shopping and swimming Great room and staff. Clean and roomy. Love marriott hotels
Genuine Expedia guest review
Other trip Aug 1, 2014
kirsten
US
5.0 / 5Outstanding
Sort of a personal problem, but for a little bit more, you could have reclining couches, or a recliner in the room...or available. I cannot sleep lying flat and pillows don't quite do it. My request at the desk was given attention and a laid back hard chair was furnished for the last night. Was better, but no comfortable place to put my feet. It got real hard before the night was through, hence, I used a lot of pillows. A Laz-e-boy would have been perfect.
Genuine Hotels.com guest review
2 night trip with friends Jul 11, 2014
Albert W. Wiggers
US
5.0 / 5Outstanding
"Perfect Shopping Location"
Excellent location by outlet mall and many other stores, restaurants and bars. The hotel was beautiful and the staff was courteous and helpful. Our room had a balcony and it was great to sip a drink outside in the evening overlooking the city lights. I definitely will stay here again.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2014
Barbra
US
1.0 / 5Poor
"Very disappointed."
We had booked for 3 nights, had to check out after the first night. The first room we were given smelled like cat liter box. The second room was slightly better, but still smelled of pets. I know this is a pet friendly hotel, but now I know never to stay at one. You just can't get the smell of dogs or cats out. The lobby is nice & kept clean. The staff was very accomadating & understanding about our dissatifaction. The breakfast was not very good, eggs were dry & tasteless. overall not my kind of hotel. Sorry.
Genuine Hotels.com guest review
3 night family trip Jul 3, 2014
Yvette
US
5.0 / 5Outstanding
"Great Hotel in a great location"
We have stayed at Courtyard Dallas Allen several times because it is always very nice and located in a great area for shopping and dining! We will ALWAYS stay here when looking for a place in this area!
Genuine Hotels.com guest review
3 night trip Jul 2, 2014
A Traveler
US
5.0 / 5Outstanding
Close to alot of different places to eat, the outlet mall hwy 75
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest, Thank you for your comments in Expedia. We have the perfect location for any traveler since we are very close to a lot of restaurants,shopping and actitivities in the Village. We hope to serve you anytime you visit the area. Sincerely, Dora Dillow Guest Service Manager
Other trip Jun 23, 2014
A Traveler
US
4.0 / 5Excellent
"Convent location"
Located directly across the street from the event center. Beds were comfortable. Area seemed to be a hopping place. Went to concert & checked out next morning by 9. Have no problem staying here again.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for choosing us during the concert. It was a big sucess and I am glad you enjoyed your stay with us. We hope to see you again soon. Sincerely, Dora Dillow Guest Service Manager
1 night trip Jun 18, 2014
Merewright
US
4.0 / 5Excellent
"Parking"
The parking is not my favorite. Its at a really busy place but not enough parking on site.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear guest: I am sorry that our parking is not up to your satisfaction. We do have our garage next door with 3 floors and elevators complimentary and open 24 hours. During the hot months of summer and the cold -freezing days of winter, the garage provides a much welcome protection againts the elements for all our guests' cars. I hope you give us another opportunity in the future. Sincerely, Dora Dillow Guest Service Manager
2 night business trip Jun 13, 2014
A Traveler
US
5.0 / 5Outstanding
everything was fine. Would have liked a room with 2 beds. Sofa pull out not too bad, a bed would have worked better.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: I am sorry you were not able to find a room with 2 queen beds. But I am glad that the rest of your stay was fine. We hope you give us another opportunity in the future when you visit the area of Allen. Sincerely, Dora Dillow Guest Service Manager
4 night family trip Jun 5, 2014
Patty Cichy
US
5.0 / 5Outstanding
"Nice Hotel"
The hotel was clean and staff couldn't have been more helpful.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for your comments and review. We are glad that you had a great experience while staying at the Courtyard by Marriott in Allen. We hope to see you again next time you visit the area. Sincerely, Dora Dillow Guest Service Manager
Other trip Jun 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Really nice place to stay"
Attractive interior, nice area, shopping paradise, too hot outdoors but really comfy indoors. Clean everywhere. Lovely courtyard in the center, outdoors with plants rock garden and waterfountains. if it weren't so hot I'd have been there more. great parking. Bistro serving full breakfast and lunch-like foods for dinner. served great starbucks concoctions. staff at Bistro were really great. front desk was very organized.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest, Thank you for your review in Expedia. We appreciate your comments and we value the time you took to write about us. I am so glad that you enjoyed our hotel and everything we offer during your stay. We love our Courtyard area with our fountains, flowers and furniture as well as our fire pit. We hope to serve you again next time to visit the city of Allen. Sincerely, Dora Dillow Guest Service Manager
Other trip Jun 5, 2014
Beverly
US
5.0 / 5Outstanding
Our out of town guests were very impressed. Helpful staff with lost luggage, comfortable rooms, clean and inviting. Thank you for making their stay so comfortable.
Genuine Hotels.com guest review
3 night business trip May 8, 2014
Masterson
US
4.0 / 5Excellent
Awesome
Genuine Hotels.com guest review
1 night romance trip May 9, 2014
Redd Henry
US
5.0 / 5Outstanding
"Awesome Stay!"
In a nutshell everything about this hotel was awesome!
Genuine Hotels.com guest review
1 night trip Apr 18, 2014
Aj Lewis
US
4.0 / 5Excellent
"A great time!"
I stayed here with my two children. My mother drove in to meet us and we met a friend from Paris on a layover. This hotel and location had everything we needed in a very close vicinity! We did shopping, had great visits, and loved it!!
Genuine Hotels.com guest review
1 night trip Apr 10, 2014
A Traveler
US
4.0 / 5Excellent
"Good but far"
In general good 5 star hotel, had issues hooking up to poor wifi Far away from main city attractions
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for taking the time to review us in Hotels.com. I want to apologize for the issues with your wifi as well as well as the fact that we are far away from Dallas or the airports. Other than that, I appreciate your review of 5 starts. We hope to provide you with better service next time you visit us. Sincerely, Dora Dillow Guest Service Manager
1 night business trip Apr 4, 2014
Majed
US
3.0 / 5Good
"nice hotel near my friend's place."
coffee maker was not clean...Other than that I enjoyed stay there.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for taking the time to review us . I apologize for the Coffee maker not being cleaned while you were here. I assure you that we will work to make sure this issue does not happen in the future. Please, give us another opportunity to show you that we care about our guests. Sincerely, Dora Dillow Guest Service Manager
Other trip Apr 1, 2014
A Traveler
US
4.0 / 5Excellent
"Great all around"
I was impressed. Wished bkfst was complimentary but other than that I was pleased
Genuine Hotels.com guest review
2 night business trip Mar 27, 2014
Eve
US
4.0 / 5Excellent
"Great Staff"
I booked a king suite, but was disappointed that it did not have a sofa bed. Kevin did an excellent job getting us into another room that better fit our needs. Close parking, near great shopping and restaurants. Would definitely stay here again.
Genuine Hotels.com guest review
2 night trip Mar 21, 2014
A Traveler
US
4.0 / 5Excellent
"Great Stay"
Enjoyed everything about our stay but the fact that the cleaning service was knocking on the door at 8:30 in the morning.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for taking the time to write about us. I am glad that you enjoyed most of your stay at our hotel. I am sorry you were bothered by Housekeeping that early. Please, remember to leave your Do Not Disturb sign on the door and remove it when you are ready to have your room serviced. Housekeeping will knock if the sign is not present. We look foward to serve you in the future. Sincerely, Dora Dillow Guest Service Manager
1 night romance trip Mar 22, 2014
A Traveler
US
4.0 / 5Excellent
"Close to the shopping in the area."
Wife enjoyed the shopping and convenience that the hotel provided. Great room, friendly staff, and great breakfast. Only suggestion we had is that there were no vending machines on our floor. Small inconvenience, but would have been nice to have something closer. Would definitely choose the same location if the opportunity presents itself.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for taking the time to review us. We are so excited that you enjoyed a lot of aspects about your stay with us. We have a 24 hours Market convenience store at the lobby. We will note your suggestion for the future. We will be honored to serve you again in the future at this Courtyard! Sincerely, Dora Dillow Guest Service Manager
1 night trip Mar 21, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to shopping and other retailers"
The hotel was great! Nice location with many restaurants within walking distance and a great outlet mall nearby. Will definitely stay with next trip to Allen.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: THank you so much for taking the time to write about us . I am so glad that you loved our location and you are planning to stay here in the future. We will be honored to serve you again! Sincerely, Dora Dillow Guest Service Manager
Other trip Mar 19, 2014
Daniel
US
5.0 / 5Outstanding
"Awesome trip"
Hotel was very nice and clean. Very polite guest. This is the spot each time i visit Dallas!
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you so much for giving us a perfect score. We are so glad that you enjoyed staying at our Courtyard everytime you visit Dallas. Please come by during your next trip. We will love to serve again. Sincerely, Dora Dillow Guest Service Manager
2 night trip Feb 21, 2014
Joe Evans
US
4.0 / 5Excellent
"Clean, quiet, comfortable stay."
This is the nicest Courtyard I've ever stayed in. It has a very large lobby and courtyard with multiple spaces to stretch out and work or just relax. The hotel is adjacent to a very large shopping center with multiple restaurants and bars within walking distance as well as a Target. There is also a Whole Foods Market across the road. We will definitely stay here again on future trips to DFW.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for taking the time to write a review about our hotel. We are delighted that you enjoyed your stay so much and that you found out location perfect for the Allen area. We would love to serve you again in the future. Sincerely, Dora Dillow Guest Service Manager
Other trip Mar 17, 2014
Lisa
US
2.0 / 5Fair
"Linen smelled not ironed very wrinkled"
Pillowcases smelled needed washing,not enough cover on bed..shower not clean,not very happy with stay, also room is overpriced for value
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: You indicated in your response that your room cleanliness was not up to your standards. Please accept our sincere apologies for the inconvenience you have experienced.Our goal is to addressed your concerns so that we can ensure you have en exceptional Marriott experience the next time. We would like to regain your trust and hope to serve you again in the future. Sincerely. Dora Dillow Guest Service Manager
Other trip Mar 16, 2014
deputy age 31
US
2.0 / 5Fair
"Bring your own cleaners"
Shower was filthy, had to clean myself, outlet in bathroom and at desk not working, pool area and pool dirty, hotel staff was very nice but had no way to remedy the situation because reservation was booked on Expedia, shame on Marriott that your staff have no way to compensate your patrons if we book through Expedia, bed was comfortable
Genuine Expedia guest review
Other trip Mar 14, 2014
mom on vacation
US
5.0 / 5Outstanding
"Had a great weekend"
Originally was going to stay just one night ended up staying another night due to all the great restaurants and shopping around the hotel.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: We are so glad that you enjoyed our location so much that you ended up staying 1 more night. We would love to serve you in the future. Thank you for choosing us for all your accommodations needs in Allen. Sincerely, Dora Dillow, Guest Service Manager
1 night trip Feb 28, 2014
jon ritter
US
5.0 / 5Outstanding
"Weekend Games"
Everything was perfect, the rooms, the service, the bistro cafe. Lunch was deliscious
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for staying at our property. We are so excited that you enjoyed everything during your stay. We look foward to serve you in the future! Sincerely, DOra Dillow Guest Service Manager
Other trip Mar 4, 2014
A Traveler
US
4.0 / 5Excellent
"Good not great"
Ok for a Marriott room smelled and was small for the price you pay ..
Genuine Expedia guest review
Other trip Mar 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Great family stay"
The rooms were large and comfortable, the bistro was tasty, front desk staff very helpful...Enjoyable
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you for your lovely comments towards our property. I am so delighted that you enjoyed our rooms, the Bistro as well as the Front Desk staff. We look foward to serve you in the future. Sincerely, DOra Dillow Guest Service Manager
4 night family trip Feb 20, 2014
aunty
US
4.0 / 5Excellent
"Great Location"
Staff was great. Rooms were nice. Great area. Great place to bang your girlfriend.
Genuine Expedia guest review
Other trip Feb 19, 2014
Dave
US
5.0 / 5Outstanding
"Overall nice hotel"
The breakfast is worth have it is great. We had a balcony that overlooked the courtyard. Overall nice place to stay.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest, Thank you for the positive review of our hotel. We are very happy to know you enjoyed your time and the service at the Courtyard by Marriott Dallas-Allen as well the surrounding Village shopping area. We certainly appreciate your repeat business and hope to see you again soon for your next stay in Allen! Sincerely, Dora Dillow, Guest Service Manager
Other trip Feb 17, 2014
A Traveler
US
3.0 / 5Good
"Had it not smelled..."
Had there not been a 'venting issue' (as the front desk put it) this would've been an uneventful pleasant stay. My room was clean, fresh, large and comfortable. The hotel was clean, fresh and comfortable as well. However the elevator and the 4th floor smelled like raw sewage the whole time.
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Cris, Thank you for your kind words regarding our staff. Please accept our sincere apologies for the inconvenience you were caused by the odor in the hallyway. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our Engineering Team has been diligently working on finding the source of the odor and taking corrective actions to resolve the issue. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Warm Regards, Kim Worth, Director of Operations
Other trip Feb 12, 2014
Cris
US
5.0 / 5Outstanding
"Love this hotel"
Everytime we stay here the service is fantastic. The hotel is clean. The front desk personnel are so friendly and give you their full attention. The price is reasonable as well. Pool area is always clean. Would not stay anywhere else
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you so much for your comments. We are delighted that you enjoyed everything about out property , amenities and service. We would love to serve again in the future. Sincerely, Dora Dillow Guest Service Manager
Other trip Feb 10, 2014
Beth
US
5.0 / 5Outstanding
"Nice hotel close to Allen outlet"
I had a great time me and my fiancé stayed there for our anniversary everyone was so nice even offers late check out!
Genuine Expedia guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: Thank you so much for choosing us for such an important event for you. We are delighted that you loved our service during your stay. We look foward to serve you in the future. Sincerely, Dora Dillow Guest Service Manager
Other trip Feb 3, 2014
susie
US
5.0 / 5Outstanding
"I Don't Say "Perfect" Very Often"
Very polite and helpful staff, both at front desk and in Bistro. Room large, comfortable and immaculate. In-Room coffee maker, microwave and refrigerator. Would put this hotel at top of list of area hotels.
Genuine Hotels.com guest review
Response by Courtyard Dallas Allen at the John Q. Hammons Center
Dear Guest: We are excited that you loved everything about our hotel during your recent visit. Thank you for your kind comment and we look foward to serve you in the future. Sincerely, Dora Dillow Guest Service Manager
1 night trip Jan 30, 2014
A Traveler
US
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