"Snazzy on the outside ...."
This hotel officially has a 4-star rating because it provides bathrobes etc, but everything is organized in this hotel to maximize profit (surprise). The overall feeling of the hotel is that its glitzy exterior hides a rather cheap core. Only the minimum necessary is provided for guests. When you pick up a knick-knack in the room, it has a price tag […] under it. Everything has to be paid for, and everything is very expensive - two items I purchased from the minibar cost more than $50! There are no slippers, no bathtub, no coffee maker, no free internet .... Read moreGenuine Hotels.com guest review
"Nice amenities but a bit expensive"
I found the hotel very expensive. It did have nice bathroom products and our room was very large but for the price it was not exceptional.Genuine Expedia guest review
"EXCELLENT HOTEL / QUESTIONABLE AREA MAYBE"
The hotel staff was outstanding! Room was in excellent condition. There does seem to be a lot of homeless people in the area so be prepared to be asked for money often. I would stay here again.Genuine Hotels.com guest review
"Nice hotel right by Chinatown"
Room was nice. Walking distance to many good theaters and restaurants.Genuine Expedia guest review
"Nice. Walking distance to Boston Common."
Great staff! They were a little slow to clean our room but they did a great job when they finally got around to it each day. The Acura car service they offer wasn't ever accessible even when trying to plan days in advance. I wouldn't count on using it.Genuine Expedia guest review
"Best hotel in the city"
Its the W what else can I say. The staff was excellent and very cordial. The lounge area was very nice, its in a great location, bed is super comfy.Genuine Expedia guest review
"Perfect Boston Hotel"
We had a great stay at The W Boston. We were able to book it for a good deal, especially compared to other hotels in the Boston area. It was clean, fun, inviting and was an overall great experience. Close to everything as well!Genuine Expedia guest review
For me there are two big call outs, first the lobby looks a mess and does not give a very good first impression. Second, need to do a better job of qualifying who should or should not be at the bar. I have no desire to be at a bar where right behind me there are kids screaming. For that kind of money I would stay at the Four Seasons where it is more […] separated, Read moreGenuine Hotels.com guest review
"I love W Boston"
The wonderful room was spacious. It felt so comfy. The staff was friendly and so courteous. Valet parking is $47 a day which was a little steep. However, the valet service was fast and the their staff was awesome. Best part is that I found out this hotel allows pets. Now I can plan a longer trip next time since I can bring my cat with me! I love W […] Boston! Read moreGenuine Expedia guest review
"W Hotel, the essence of hip and cool"
Wonderful location and terrific hotel. Experience only marred by short staffed condition at check in deskGenuine Expedia guest review
"Nice contemporary hotel"
My husband and I got a great rate on a "wonderful King room". Well, to my surprise the hotel was beautiful and the room was spacious with an awesome bed. Our view of the city was so so but considering how nice everything else was and the great price, I was very happy. Nice bar area also. I'm sure some of the rooms have an impressive city view. The hotel […] was in a good location in the Chinatown/theater area near the Boston common. Lots to do and walk to. Read moreGenuine Expedia guest review
"great place but parking should be included"
great hotel in a great location of town. located just a short walk from the theatres and downtown prudential center. also a very short walk to the T station. Definitely feel with the price you pay for a room you shouldn't have to pay 47 bucks for parkingGenuine Hotels.com guest review
I'd stay there again.Genuine Hotels.com guest review
Enjoyed our stay greatly. Staff was fantastic. Amenities great. Location awesome. Rooms nice. Negatives: View just ok. Bathroom toilet paper cheap. Bathroom had no vent. IPOD player in room didn't work.Genuine Hotels.com guest review
"Call ahead for readiness of room"
Check was at 3pm, we arrived at 3:20. The room wasn't ready for almost 2.5 hours. They did comp us a few drinks, which was really nice. Yet we have somewhere to be by 6:30pm. We weren't the only ones that were waiting on room, I believe the whole lounge was waiting with free drinks for their double bed rooms to be ready. I will say that the manager […] was really sweet, and apologized by send cupcakes which were amazing. One tip: call ahead to make sure your room is ready or how long it will be!!! otherwise great place to stay! Read moreGenuine Hotels.com guest review
"Beautiful hotel but service wasn't great"
We stayed here for one night and has multiple problems with service. We requested an early check in first thing in the morning and didn't get our rooms until 2 hous after normal check in time! The girl at the desk made is late for our dinner reservation because she was telling me there might be a problem getting our PRE-PAID rooms but was looking at […] someone else's reservation. Also, Wi-Fi is not included! What hotel doesn't have free wifi anymore? Read moreGenuine Hotels.com guest review
We had an amazing time at the W. The staff was accommodating and friendly, our room was absolutely amazing. The only details I seemed to notice were in the bar/lobby area, it could use a deep cleaning. The bar was clean at first glance, but some of the furniture was stained, fabric matted, and old smears of previous liquids and dust on hard surfaces. These […] are minor things but We did decide to have drinks elsewhere prior to dinner after the first night. All in all, we had a great time and couldn't have been more pleased with the room and overall experience. Read moreGenuine Hotels.com guest review
Loved it. Great massage. Friendly and helpful staff.Genuine Hotels.com guest review
"The W Boston great"
I had a great experience staying at the Boston W recently. The room was very clean and comfortable, the hotel itself has a fun, creative vibe. The bed was so comfortable. There was really nothing else I could ask for and I will definitely be staying here again.Genuine Hotels.com guest review
The hotel room is clean and comfortable. The lights and curtains can be controled automatically. But there is just one person at the front table. It tooks me a while to check in. Totally speaking, it's a wonderful hotel.Genuine Expedia guest review
A little expensive, but staff very professional and friendly! Our room was on the 6th floor and really nice, quiet. Loved it!Genuine Hotels.com guest review
"Everything was perfect"
I'm sitting here trying to think of one thing that was off & I can't. The hotel was in perfect shape. Nothing out of place & everything in great condition. The people who work there were all nice, helpful & really wanted make our stay special. I mean everyone bell hops, front desk, concierge, & bar tenders. Usually you have one 1 person with a bad attitude […] but I couldn't find them. I have always said I will pay a little more for good customer service. This place is 1.5 blocks from the T which makes it easy to get around the city. It is in the heart of the theatre district (wish I would have known we would have gone to a play). I have traveled all over the world & this is one of the best run hotels I have stay in. Read moreGenuine Hotels.com guest review
"Excellent Hotel in the middle of Boston"
It was great just for a night but I wished I could stay one more night.Genuine Expedia guest review
"Great place to stay, excellent location"
We were in town for a few days with three kids and selected this hotel because it was the only one around with two queen beds. It turned out to be a fabulous hotel with very friendly and helpful staff. We also procured a roll away and the room was spacious enough that it wasn't in the least bit crowded with five people, luggage and a roll away. We travel […] frequently and have stayed at hotels both domestically and internationally and I can honestly say the staff here was far and away the best we've seen - right down to the doorman that brought us bottled water when we were leaving simply as a courtesy. Read moreGenuine Expedia guest review
"W Hotel, Boston"
There for 2 nights on business. Self parked on street.Genuine Expedia guest review
Response by W Boston Glad you found on-street parking – not an easy feat! Come back soon.
"Hotel, staff so good and so helpfull"
Hotel, staff so good and so helpfull, so close everywhere. But be careful for parking. When we are boking Expedia saying that selfparking free, vale parking surcharge and we want to do self parking but nothing. We paid 49 $ per day for parking.Genuine Expedia guest review
Response by W Boston Great review- thank you. Our overnight Wheels (Valet Parking) is $47/night. Take the car in and out as many times as your heart desires!
"Great location and service"
The staff is great, so is the location. Shower is definitely designed by a man (a bald man) since there are practically no shelves or hooks for anything a woman needs in the shower. Aside from that, great experience!Genuine Hotels.com guest review
Response by W Boston On behalf of the bald men that run the hotel - thanks for the review! Seriously though, fair point. The two soap dishes are minimalistic, yet surprisingly functional!
"Fabulous Hotel in a Fabulous location"
The hotel was beautiful and in a perfect location for walking to the Boston Commons and shopping on Newbury Street. The staff was very attentive to details, and I liked that the W aims to be more eco-friendly. The bar was also a popular spot in the eveningGenuine Expedia guest review
Response by W Boston Thanks for the great review - see you again soon!
Other than not having a TV to view the NBA or NHL finals, this a great hotel.Genuine Hotels.com guest review
Response by W Boston Fair enough – no TV’s in the W Lounge but we have beautiful 42” plasmas in each of the guestrooms! See you next time the B’s make the finals.
Good location - nearby theaters, parks and walkable from anywhere. Staff were impressive - kind and professional. Good nightlife around.Genuine Expedia guest review
Response by W Boston Thanks for the fab review! Let’s do it again soon.
When I went to check in they couldn't find my reservation...they had to get the manager. I fortunately brought my paperwork . I'm a Jr. So the reservation was under J...not A. I was given a free drink ticket because of the confusion and my wait.Genuine Expedia guest review
Response by W Boston Sorry for the confusion with your reservation but I’m thrilled that you enjoyed the W Lounge and had a great stay. See you again soon.
Hated it. The hotel door men, dont respect the guests at all, my room was tiny, even though I booked a larger suite, valet parkers were nowhere to be found, a holiday inn would have given me better service.Genuine Hotels.com guest review
"MInor issues didn't effect a great trip"
Was in town for a bachelorette party and had a great time. Negatives included room not being ready for an hour after designated check-in time, and garbage under the bed. Positives included free room upgrade, good customer service (free drink from the bar while waiting for the room to be ready) and a nice late checkout.Genuine Hotels.com guest review
Response by W Boston I'm thrilled that you had a great time and enjoyed the upgraded room. See you again soon!
"Great stay at W Boston"
We were going to a concert at the Wang Center and decided to stay overnight at the W. From the moment we arrived to a warm greeting at check-in, to the map to a pharmacy provided by the concierge, to check-out and retrieving our car from the valets, the experience was wonderful! The theater was right across the street, great restaurants within walking […] distance and the Boston Common and Public Garden within a short walk too. Could not have had a better stay. Read moreGenuine Hotels.com guest review
Response by W Boston WOW - awesome review, thank you. Let’s do it again soon!
"close to all must-see sights"
Great.Genuine Hotels.com guest review
Response by W Boston Great indeed- come see for yourself!
"Great location by Boston Commons!"
very nice staff, excellent service. They went above and beyond to accommodate us.Genuine Expedia guest review
Response by W Boston “Above and beyond” – music to my ears. See you again soon!
"Probably wouldn't stay again"
The decor is modern to the point of being sterile. The room and hallways are in a grey-blue color and not very inviting, While the beds were comfortable, the other furniture was not. Additionally this is not a place for young children. There are too many small items in the room for them to get into and there is not much privacy in the bathroom; one […] wall was simply a picture facing the bedroom with a screen behind it. Check out and check-in was slow; they seemed to be understaffed. Read moreGenuine Hotels.com guest review
Response by W Boston Sorry for not meeting your expectations. But the kids will love us when they’re 21+!
"Very nice hotel!"
Overall great experience, clean, comfortable, close to public transportation.Genuine Hotels.com guest review
"Loved the W"
The staff was very accomodating. Great location. Great rooms and amenities.Genuine Expedia guest review
Staff was very friendly and courteous. Room spacious, with good amenities. Yes, as others have mentioned, can be a tad dark in the hallway. But the rooms have full length windows that let plenty of light in. The bed was extremely comfy -- very important. The bar downstairs is pretty busy, which we like. Plus we had some bar snack food -- the best grilled […] cheese sandwich I've ever had - with black truffles! Read moreGenuine Hotels.com guest review
The W on Stuart St. in Boston was great overall. The rooms was clean (though a little noisy at night with cars and people outside), room service was quick and delicious and the Bliss spa at the hotel was amazing!Genuine Hotels.com guest review
"Terrific stay in best part of Boston"
Wonderful spacious room, great amenities, excellent service. Excellent location walking distance to nightlife and multiple restaurants.Genuine Expedia guest review
"Been to better W Hotels"
It is not the best W I have ever stayed at. Dark room, slow service, loud lobby, but at least it is modern, unlike many other Boston hotels.Genuine Hotels.com guest review
"Perfect for Wang Theater"
The Bathrooms are very large and the beds are very comfy! Close proximity to Wang Theater was worth the expense.Genuine Hotels.com guest review
Response by W Boston Glad you enjoyed your stay!! We hope to see you soon. Matt
This hotel was wonderful. It is located in the theater district so it is close to many things to do. It is very upscale and classy, and everything looked clean and tidy. The hotel was also very secure with a guard outside the front door at night, and key card operated elevators. The view from my room was awesome, and the bar made really tasty drinks. […] The restaurant was a little over priced for the amount of food received, but otherwise a great experience. Read moreGenuine Hotels.com guest review
Response by W Boston Hi Jami, thanks for the kind words, we also love our location and the vide it has. We hope you come back soon, Best, Bill General Manager
"Midnight express right through the room"
I was staying in 1209. You hear the elevator 24/7, a wind noise that builds up, first I thought it was a strong gusty wind outside. If a hotel knows that some rooms are super noisy, don't rent them until problem is fixed!!Genuine Hotels.com guest review
Response by W Boston Hi Rainer, I am sorry you did not get the restful night sleep, we had no idea that the room had noise issues. appreciate the feedback. Bill
"Unauthorized charges by the bar for extra tip"
Hello readers, Both, my friend and I got overcharged for a tip on our credit cards at the bar. Now, I noticed this by accident when I was cleaning out my wallet and found the receipt. I called her and she found that she was also overcharged. Most people won't notice - it's only a few dollars. But in the end of the day, that is Stealing. This is unacceptable […] at any hotel, bar, or store, especially more so at a hotel like W - where I don't expect to have to check my credit cards for fraudulent charges (even if it's a few dollars). I will not stay at W-Boston again because of that. Otherwise, everything else was 4 stars and up as promissed. There are other hotels in Boston. - Try your luck elsewhere. Read moreGenuine Expedia guest review
"Expected Experience at a W"
Market restaurant was delicious and the Bliss spa perfect. Both must-do experiences if you stay at the W.Genuine Hotels.com guest review
Response by W Boston Thank you for taking the time to rave about us.
"Very good experience at the W"
The hotel was great. Location was very good! It was very close to a couple of subway stations. Next to some of the most popular bars and resturants in Boston. The lobby bar is pretty cool. Our concierge was very helpful! . The only bad experience in Boston was going to eat to Dick's Last Resort where service was terrible.Genuine Expedia guest review
Response by W Boston Hi Edu, thanks for taking the time to write a review. I am glad your stay at the W was a very good experience. Next time let us pick the restaurant for you, we have a few places that you'll love. Cheers! Matt
"Maid left the Window Wide Open"
Nice enough hotel, but we had equipment problems that so we had to move rooms, and then on our last day, the maid left the window wide open and it was freezing in our room.Genuine Hotels.com guest review
Response by W Boston I wanted to apologize for the room readiness of your guest room during your stay with us and that your window was left open. I can assure you we will review with our Stylist, so no other guest experiences this during their stay. thank you for taking time to offer us feedback. best, Bill
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