"Maid left the Window Wide Open"
Nice enough hotel, but we had equipment problems that so we had to move rooms, and then on our last day, the maid left the window wide open and it was freezing in our room.Genuine Hotels.com guest review
Response by W Boston I wanted to apologize for the room readiness of your guest room during your stay with us and that your window was left open. I can assure you we will review with our Stylist, so no other guest experiences this during their stay. thank you for taking time to offer us feedback. best, Bill
"Love this hotel"
Great service, comfortable rooms and nice Bliss amenities. Just wish the rooms had better lighting - it was so dark!Genuine Hotels.com guest review
Response by W Boston Hi Jen, we took your advise and put another light in the bathroom, come back and check it out. Also, glad you enjoyed your amenitites, Bill
"Modern facility. Very accessible."
It was good and in general I enjoyed my stay. Front desk seems to need more attention. Personnel was excellent. WiFi connection charges seems excessive.Genuine Hotels.com guest review
Response by W Boston Hi L. Merle, thanks for the feedback and i am glad your stay was enjoyable. Lookig forward to welcoming you back. Bill
"I love all W hotels..."
I wish the lobby bar was more fun, but I love staying at W hotels. Always chic, staff is super helpful and service is great!Genuine Hotels.com guest review
Response by W Boston Hi Emily, I am glad your a W fan, and any idea on how to make the stay more fun, just let us know, Best, Bill
"Chic and Sleek"
We"ve been to Boston too many times to count and used to live there, and I believe this is a new hotel, so we were so pleased with our stay there. The staff was friendly and very eager to make our visit a success. We had breakfast in the restaurant, and although the menu was limited, the food was very good and well presented. The decor was chic and […] sleek, and the bed very comfortable. Read moreGenuine Expedia guest review
Response by W Boston Hi Louise, thank you for taking the time to write a review! we really appreciate the time to do this. I am glad you enjoyed your stay and the Talent. all the best, Matt
It was a pretty decent stay. Close to everything...Less than a mile to Prudential Center and North End, 2 blocks to Boston Common. Concierge was great! Got us everything we needed.Genuine Hotels.com guest review
Response by W Boston Hi Brownie, thanks for taking the time to write a review on us. It is much appreciated. looking forward to welcoming you back to W Boston. Bill
A little slow checking in but the guy working the front desk was very apologetic and sent up some gourmet cupcakes with a hand written note apologizing again. It was a nice touch.Genuine Hotels.com guest review
Response by W Boston Hi Evan, thanks for taking the time to comment on your stay. sorry the check in was delayed. Best, Bill
"Somewhat of a let down"
When we arrived we walked in the front entrance and couldnt immediately figure out if we were in the lobby or not. We noticed three small podiums in a small space tucked behind the Hotel lounge. There was a couple waiting there but no hotel staff in sight, which added to the confusion of whether or not we were actually in the lobby. After a few minutes […] the concierge appeared and we checked into our room. I think we expected more of an aesthetic design and space for the lobby since the hotel is pushing such an artistic motif and the Lobby really sets the tone for the whole experience. The room was nice, the bed was comfortable and the idoc staiton was a nice touch. I would recommend this hotel to a friend but it would not be my first choice for a Boston hotel Read moreGenuine Expedia guest review
Response by W Boston Hi, Sorry for the confusion at check in, and the design was not exactly what you were expecting. We do hope you give a another chance and glad that you will at least recommend a friend. thanks, Matt
its great, conveniently and strategically located in the nice part of downtown Boston. Staff are very friendly, helpful and accomodating. Had a blast will definitely come back and stay longer.Genuine Expedia guest review
Response by W Boston Hi Denmad, thanks for taking the time to review our hotel, it is much appreciated. see you soon, Matt
"Great for college-age"
Very hip decor - lobby/lounge packed with college-age from mid-afternoon until close. 15 minutes wait to check in. Overall room was dark and outlets/mirrors were not close to one another.Genuine Expedia guest review
Response by W Boston Hi Jan, I am sorry it took so long to get you to your room. I appreciate the feedback and we will definately work on our speed at check in. It is ture that the design of the hotel is not to everyone's taste, but we are addressing the mirror situation. thanks, Matt
"Great hotel for any visitors!"
Great hotel! Good service, friendly staff, Beautiful design of the hotel and rooms.Genuine Expedia guest review
Response by W Boston thanks for taking time to review us!! it is very much appreciated.
front desk person who checked me out was great.. I said i'm not partial to green apples . she proceeded to get me two red applesGenuine Hotels.com guest review
The hotel location was very important - the theatre shows we wanted to see were right around the corner. One critique: a charge was made regarding the mini-bar which was incorrect. We have been confronted with such things at other hotels as well. Perhaps a better way of tracking mini-bar stocking? Other than that small inconvenience, the hotel staff […] was always helpful, kind and professional in every way. Read moreGenuine Hotels.com guest review
Nice hotel overall. Very loud and busy in the lobby due to blaring disco music. Was disappointed that restaurant was not serving ANYTHING between the hours of 11am and 11:45am on a Sunday morning. Really?! Also need better lighting in the bathroom!Genuine Hotels.com guest review
The lighting in the rooms - especially the bathroom - is so bad. Impossible to put on makeup. They did have a poorly lit makeup mirror available, which was actually no help. The room service for breakfast was prompt, and overall good, but they put meat on a vegetarians plate, which would have ruined the entire meal if the vegetarian was more strict […] about being a vegetarian. They did comp that meal, but that wasn't actually the point. Everyone at the hotel was exceptionally nice and professional. Read moreGenuine Expedia guest review
Response by W Boston Hi Anonymous, I hope you give us another try? we have recently put all new ceiling lights in the bathrooms, as a number of guest have commented on the lighting while putting on makeup. Thanks for taking the time to write a review. Best, Matt
"Style and location"
The hotel was stylish, clean and comfortable. Parking was expensive so parked elsewhere, also $15 per day for wifi is too much. The food in the restaurant was nice and the gym was nice, modern and deserted. Location is excellent (especially for theatres).Genuine Expedia guest review
Response by W Boston Hi Blair, thank you for taking time to post your reveiw. I am glad you enjoyed your visit with us. Best, Matt
Hotel did not have spa service as advertised - they were remodeling. That was not told when booking room. At night it's loud - lots of traffic coming and going due to all the nightclubs around. Convenience is ok but usually have to take a cab. It's overrated for the money.Genuine Hotels.com guest review
"W doesn't disappoint!"
Great location! Right in the heart of the theatre district, very close to Newberry St.! Easy access to great shopping, restaurants and bars. The bar and restaurant in the hotel were spectacular! Great service and style! Love this hotel and would highly recommend!!!Genuine Expedia guest review
Response by W Boston Hi Anonymous, I am glad you enjoyed your stay and next time dont be so shy! we would love to know who is taking about us. Best, Bill
We found the staff extremely helpful and friendly!Genuine Hotels.com guest review
"Very Stylish and Clean!!!!"
This place was awesome! Very stylish/clean, and I really loved the employees. Very nice and willing to help with anything. I forgot something is in car, and they got it in no time. I also forgot my WIFI device and a week later they had it!!!! Wow, people that clean your room you can trust.....Amazing!!! Please try the Ginger Margarita!!! Very tasty […] :) Read moreGenuine Expedia guest review
Response by W Boston Thanks for taking time to post a reveiw about the hotel. We appreciate the time it took and for the glowing review. I agree on the Ginger Margarita. Best, Matt
Highly enjoyable and will consider staying there again.Genuine Hotels.com guest review
I've always been a huge fan of the W brand of Starwood. This place did not disappoint. The restaurant Market was tasty and the bar lounge area provided great service and hip decor. My room was spacious and well laid out with a contemporary feel. Personally, I like the bar/club in the lobby, But for some folks not used to the W, they are a little surprised […] and not always please with that scenario when they are coming in from a long trip with alot of luggage. So just be aware if its not your scene. The location was is close to the theater and Boston commons. Read moreGenuine Hotels.com guest review
"W is for wonderful!"
Super friendly and wonderful hotel. Great value for a family of 4 sharing space in a twonderful queen room. Very helpful staff, Acura car service, lively atmosphere and terrific in house restaurant.Genuine Expedia guest review
Response by W Boston Hi Diane, thanks for the kind words, and we look forward to welcoming you back to Boston. Matt
"A very pleasant stay in Boston"
Excellent hotel in great location. Friendly staff, very nice modern rooms. Nice helpful touches (umbrellas to borrow in case of rain). We spent a very enjoyable weekend in Boston and W added to this positive experience.Genuine Expedia guest review
Response by W Boston Hi Beata, thanks for taking the time to write a reveiw on us. We appreciate the time you took to say nice things about us. We hope to see you soon, Best, Matt
"fix the Air Conditioner"
I did like the hotel and the rating would have been higher but there were two issues that marred an otherwise very good visit. I rented two rooms. The first and most annoying issue was the air-conditioning in the room I stayed in. I requested on three separate occasions to have it fixed. The maintenance man did come and he did fiddle with it, but the […] room remained quite warm. The other room had an issue with the door, after several days I discovered it did not lock properly. Just leaning against it opened it. It was fixed promptly upon complaint however. But personal effects could easily have been stolen if I had not noticed (or worse)... Read moreGenuine Hotels.com guest review
Beds were great. We were travelling with our teenage sons so it is not really possible to stay in a room with 2 double beds. We either need 2 rooms or a room with 2 Queen beds. We went with the W because they had 2 queen beds and I had heard good reviews of all W hotels. Staff was fantastic. So helpful in every way. Only 2 complaints: The "screen" for […] a wall between the bathroom and sleeping area; and the strange lighting situation. A "screen" is not the same as a wall. You can see through a screen. And you couldn't turn on the bathroom lights without turning on every light in the room. Read moreGenuine Hotels.com guest review
"Good room, excellent service"
The staff was exceptional, several of whom went out of their way to be helpful. Last minute tickets for a show? No problem! The concierge went personally to the theater and got us excellent seats. The restaurant is small but the food is good and again the service was superb. Nice room (two queen beds) and the exercise room is decent. Wish they had a […] pool. Read moreGenuine Expedia guest review
Response by W Boston Hi Paul, Thanks for the nice words about your W Boston experience, It is much appreciated. Best, Matt
"Nice for couples."
Great location. Quiet room. Very comfortable bed. Nice bar and restaurant downstairs.Genuine Expedia guest review
Excellent!Genuine Hotels.com guest review
The room was not ready even after I arrived behind schedule. I had to wait 45 min. in their lounge of overpriced drinks and reschedule dinner and other events as a result. Not cool. Once I finally got to my room however it was quite nice, and the remainder of my stay was uneventful.Genuine Hotels.com guest review
"Great for couples"
Hotel staff was very professional. All needs were taken care of. Would like the Acura Service to Have pick ups and drop offs to airport.Genuine Expedia guest review
"Separated bathrooms please!"
I was surprised by this hotel. I had never stayed at a W before but had heard the buzz when the W Boston opened its doors. The glass tower makes a bold statement and the place seemed to be synonymous with comfort and quality. While comfortable and high quality, I found the whole W concept "whatever, whenever" to be quirky, unusual and frankly it didn't […] impact me during my stay as I have no unusual desires or needs when staying in a hotel. What did impact me (negatively) was the fact that there were only two busy elevators serving a 15-story hotel tower and the very odd, and even embarrassing transparent walls of the bathroom. I shared the hotel room with a friend visiting from Europe. While the quality of the hotel was nice and the rooms were very comfortable, if I had had any idea that only a transparent piece of art separated the bathroom from the bed/living area, I would NOT have chosen to stay at this hotel. As it is, I remained there only because I paid in advance and the money was not refundable after I saw this strange feature of the room. Read moreGenuine Hotels.com guest review
beautiful interior design of the lobby and the individual rooms.Genuine Expedia guest review
IT WAS EXCELLENT IN EVERY ASPECT! EVERYBODY WANTED TO HELP US. EASY CHECK IN , CHECK OUT, EXCELLENT LOCATION, ROOMS ARE VERY CONFORTABLESGenuine Expedia guest review
"Trendy place, superb room service."
Excellent room service and breakfast - really excellent. My double room for my family was a good size. The only thing is that the wall between the bedroom and bathroom is open with an art canvas that is little see through. As a family, we have to promise not to look when one was taking a shower. Other than that, great hotel if you like going out at […] night as it is in the center of nightlife and the hotel has a nice bar/lounge at the lobby. It's hip and modern. Read moreGenuine Expedia guest review
"great hotel. very chic but......"
Hotel was great. loved it. unfortunately there was a bar street level that let out at 2am and was woken up both nights by screaming, excessive noise,etc. lasted about 30-45 mins both nights. Not hotels fault of course but beware.Genuine Hotels.com guest review
This was the most pleasant hotel stay I've had in a long time. My daughter and I had a girls weekend, and the staff went above and beyond to make this a great experience. Would definitely stay here and other Ws again.Genuine Expedia guest review
"Pet Lovers & Singles"
The hotel was beautiful and the service was fantastic. They brought us a delicious plate of freshly baked cookies. However, I was traveling with my husband and his two children and the bathroom was lacking a wall. Yes, in lieu of the fourth wall there was a (see-through) screen...awkward. If you don't want to watch your roommate use the facilities and […] vice versa, choose another hotel. If you are traveling alone or with a pet, this hotel would be fine. Read moreGenuine Expedia guest review
"proximity to Wang Center"
Staff great....professional and personableGenuine Hotels.com guest review
""W" Stand for WOW!"
My family & I recently stayed at the W in Boston. We found this hotel to be one of the best hotel experiences we have had in recent memory. The staff was lovely and helpful from check -in to departure. The room was terrific - spacious, modern, immaculate, and most important, luxurious & comfortable. The location was perfect- we were able to walk to […] Chinatown, and it was a quick ride to the places we wanted to visit during our stay. The hotel products- Bliss- are among our favorite, so again, a great bonus for us as well. I would recommend this hotel to anyone traveling in the Boston area. Truly a "W"onderful hotel! Read moreGenuine Hotels.com guest review
Good hotel. We stayed on 15th floor and room was amazingGenuine Expedia guest review
Lovely hotel. Close to theatre, freedom trail, Boston Commons and subway. Found excellent food at decent prices nearby. Lively neighborhood on Sat night.Genuine Hotels.com guest review
First time at a "W" . . . enjoyed it. Apparently the hotel is "too cool" to have clocks in the rooms. . .that drove me nuts :)Genuine Hotels.com guest review
"W Boston is where it's at!"
The W Boston was perfect for our stay! We were there for 5 nights and really enjoyed our room, the staff, the onsite restaurant and lounge and the location was the best part! It was central to everything! We were able to walk anywhere within the city that a bridge was not required to cross. I would definitely stay there again when we go backGenuine Expedia guest review
My husband and I chose to stay at the W the night following our wedding. We married south of Boston and came back into the city after. We finished brunch early and called to request an early check in, they were able to make this happen and we arrived within ten minutes from our phone call. Upon arrival the front desk asked what brought us to Boston. […] We informed her that we had just gotten married but expected nothing from it. When we returned from dinner later that evening we had a card signed by hotel staff and a bottle of wine waiting in our room. They also removed the valet charge from our bill. Overall, the staff were extremely friendly and welcoming throughout our entire stay! Read moreGenuine Hotels.com guest review
"Great hotel for the theater"
The staff was very accommodating. Great location for the theater.Genuine Expedia guest review
"Great place, can't wait to return!"
Fantastic hotel located in a great part of the city. Brought my wife here for a fantastic weekend getaway. The staff was very friendly, helpful and polite. We walked 5 minutes to see Blue Man Group, had dinner at Troquet (a fantastic place around the corner) and hung out in the lounge enjoying wonderful cocktails and chatting it up with others. Couldn't […] have had a better time there. Yes, it's a modern and hip kinda place, feels like South Beach in Boston, but if that's what you like or want to try then this is your place! Two thumbs way up! Read moreGenuine Expedia guest review
"Only one complaint , not really a complaint"
When the bars let out, you wake up!Genuine Hotels.com guest review
"W Hotel, downtown Boston"
Very friendly, helpful employees. Had a very nice experience.Genuine Hotels.com guest review
"good hotel for theater"
This is a modern hotel located at the edge of the theater district in Boston. Convenient walking to theaters, shopping, and the Boston Common. The rooms are very modern, and style sometimes trumps ease of use, for example the raised bowl in the sink looked nice, but was not very ergonomic, and the doorside light switches controlled interior lights so […] that it was difficult to turn on the bathroom lights without going to the door. The room was clean and modern rather than cozy or elegant. The bar downstairs was hopping on a Friday night with twenty-somethings, and breakfast in the hotel restaurant was first rate. Though this is not necessarily our taste (we are fifty-somethings), we were overall pleased with the stay and would go back, but only at a discounted ($240 or so) rate. Read moreGenuine Expedia guest review
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