"Just not one of the Better W Hotels"
I travel over 100 nights a year. Hotel has fine location and service was fine. Internet was extra. Bed was just ok.The biggest issue was value - expensive compared to peers but certainly not better - probably slightly below peers with regard to space, amenities and overall comfort. You are overpaying for W name at this one in particular.Genuine Hotels.com guest review
I don't usually come back to review any trips or hotels but this by far was the worst experience I have ever had! It was my bachelorette weekend and when we first arrived, my girls were told no alcohol was allowed in the rooms as per Massachusetts law? Apparently, a security guard saw my sister carrying a bottle and advised she would need to discard […] the bottle or give it to them to hold until the end of the trip. I was with (5) woman who are tame to say the least. After that happened we went out for the night and came back and had to show our room key on the way in and only (4) of us were allowed to go up! Now the 5th girl was not staying but did get ready in our room...we had to have someone go up and grab her bags! This was the worst way to end your night. We were not loud or being crazy! I do not understand why the hotel was treating us like some shmoes off the street! We paid over $400.00 for our room and all my friend wanted to do was go the bathroom and grab her bags to head back on the train! This hotel is not made for groups of people. It is meant for a couples trip or else you get treated poorly. I was so unhappy this happened...the hotel itself is SO nice and comfortable but after this happened, I will never stay at another W hotel again. Marriott....HERE I COME! Read moreGenuine Expedia guest review
Very upscale hotel I've seen enough to know the difference. See if they will give you drink credits with your room the cocktails that are like 17 dollars are strong and good. Area is very nice rock bottom across the street has great food. There's a very nice park 2 blocks down that I proposed to my fiancee in, then 2 locals took us to bean town pub […] and got all of our drinks comped. Love the city, love the people I will be back. Read moreGenuine Hotels.com guest review
Everything was great from Check in to Check out. Guillermo was a great concierge. Made reservation for us at a great brunch spot.Genuine Hotels.com guest review
I have never stayed at a better hotel. We were upgraded for free for a slight mix-up and given two free breakfasts for our stay, none of which we asked for. The customer service was the best I've seen in years. Completely recommend.Genuine Hotels.com guest review
"Hotle is close to the parks and stores."
I stayed two nights at the hotel and it was a grwat stay the staff was very courteous and helpful.Genuine Expedia guest review
Great location, very helpful staff, couldn't be more pleasedGenuine Hotels.com guest review
Beautiful, very good location, perfect service. I am going back for sureGenuine Hotels.com guest review
The cleanliness of the hotel room was fine, as expected. The hotel reception staff was not very informative, but fine. My husband and I did not like that the hotel lobby turns into a night club-like-lounge in the evening. We were overwhelmed by the abundance of intoxicated people that were dressed inappropriately. There were a few young girls that waited […] by the lobby elevators to get to the top floor (you need a key to get to a hotel foor). This elevator should be monitored at all times. This made me feel extremely uncomfortable. The food offered at the lounge was not good, but to be expected when ordering food from a lounge. Overall, I would rate this hotel a 4 for convenience to the theater district. The surrounding area was all theater, with some sketchy stores in Chinatown that were closed. Read moreGenuine Hotels.com guest review
"Nice, trendy hotel."
We really enjoyed our stay, the hotel was clean, comfortable, and in a great location. The only downside was at night the lobby turned into a club, and you have to present your room key to get in at night because there are a lot of clubs in the area with people swarming the streets. We couldn't hear any noise from our room though. All in all I would […] recommend this hotel! The service was great and the staff was extremely friendly. Read moreGenuine Hotels.com guest review
The cost of this hotel is hype. I appreciate the more creative decor of images printed on screens. However, the rest is fairly standard mass produced fair. I particularly recall a side table that looked like it needed to be replaced. Overall, the decor reminds me of the family house in Beetlejuice. The front desk folks were super nice and had a calming […] demeanor. The valet was very kind and helped me run in to check in before parking. The security staff are loud and not welcoming. There was an incident in my hallway while there and I went out of my room, locking myself out. The security guards were louder than the disturbance. And the guard wanted me to prove I was a guest while I was wearing a robe. They have no pool. They have a deal for guests to use the Sheraton pool but it isn't worth the trip. The pool is not very good despite photos online. The sky view online is actually all clouded over. But I did learn that I'd rather stay at the Sheraton just by the feel in the lobby and the concierge service being so great. The Bliss products in the room were nothing to rave about. Read moreGenuine Hotels.com guest review
"Perfect for theater-goers"
Lovely, modern hotel with a friendly and helpful staff. Located in the heart of the theater district and near to lots of great restaurants.Genuine Expedia guest review
"Not ideal place for people seeking quiet place"
I ran into a drunk couple making out in the elevator when I just checked in and then again ran into three drunk girls later in the night in the elevator. I could still hear the loud music next door at around 2:30am. The location is good, but if you are looking for somewhere quiet, i wouldn't recommend it.Genuine Hotels.com guest review
"Convenient and friendly hotel"
Valet easy, check in quick, and room very comfortable. Very close to excellent dining in Chinatown, and walking to a show in theatre district.Genuine Expedia guest review
Loved it...will definitely go back again. Plenty of places to go in walking distance.Genuine Expedia guest review
"Nice hotel in downtown Boston"
It's a nice, modern hotel right in downtown Boston. Near the club scene it is hard to go wrong with a 10 minute walk to the hotel at 3am! They did screw some things up though. The reservation was in a room for 4, but they forgot to include four towels or two bottles of shampoo. This made for an awkward room service request after my shower! Next time […] I'm in Boston I'll try to Hilton Read moreGenuine Expedia guest review
Had a great timeGenuine Hotels.com guest review
Great like alwaysGenuine Hotels.com guest review
"Extra thoughtful gesture sets them apart--LOVE!"
It was my best friends birthday and I made sure the hotel knew this. They were extremely friendly and welcoming! We went to Bliss spa for a spa day and when we returned, they left two incredibly tasty and beautiful looking cupcakes with the lovely birthday card for my friend in our room. It was that extra touch, going that extra mile that sets them […] apart from other hotels. They really care about their clients and understand how important certain events are to them. I could tell that they genuinely cared about my friend and I staying at the hotel and enjoying yourselves. We were just a set of dollar signs to them. Also Bliss spa is phenomenal and I recommend anyone to get a massage, pedicure and manicure. It doesn't matter what service you get, because their staff and services are incredible. The customer service there was also commendable. If you ever want to plan a vacation from another city or just have a really relaxing getaway weekend, I totally recommend the W Boston. It was close to everything, including Newbury St., Park Street, the Commons, the theater district, and tons of shops and restaurants. The Rustic Kitchen, known for The Cooking Show and has critically acclaimed food, is just a stone's throw away. The Starbucks across the street didn't hurt either! Read moreGenuine Expedia guest review
Would definitely stay again. Nice location. Great food and a fun fun bar....I would highly recommend the corner king room (unless you have kids). Smaller room but...windows on three sides. Nice!!!Genuine Hotels.com guest review
Bliss Spa was great. Had to wait till 4pm to check-in, room wasn't ready.Genuine Hotels.com guest review
"overnight stay dinner and show"
very good both me and my wife enjoyed itGenuine Hotels.com guest review
"Excellent but does not have parking"
We enjoyed this hotel and the atmosphere very much. My complaint is that they do not have parking and do not validate. Parking will cost about $35 to stay here.Genuine Hotels.com guest review
The hotel was amazing. Highly recommend it!!! Great location.Genuine Expedia guest review
"had a great stay"
Awesome rooms, comfortable beds, the glass showers,spacious rooms for the price..really good location in the theater district...walking distance to a lot of fun.overall had a good experience. I would def stay there againGenuine Hotels.com guest review
It was everything we could have hoped for our weekend getaway.Genuine Hotels.com guest review
"Great location and friendly staff"
I enjoyed it. Nevertheless the lobby can be very busy and loud at night since it doubles as a kind of nightclub. If you are a party type, this is a good place. If not, it might put you off a little.Genuine Hotels.com guest review
"Nice hotel bad service"
The hotel was very nice but the staff was not helpful the security were rude. They ripped my friend out of the lounge for taking his top shirt off and told him he wasn't aloud back in. After I complained they were not helpful at all and did not give us anything for the inconvenience. I was not happy with this hotel and probably will never return. It […] is defiantly not worth the money. Read moreGenuine Expedia guest review
Response by W Boston Dear Tay, I am sorry to hear that you were not happy with your experience at the W . We do have to make sure that all our guests are having an enjoyable time and therefore soem time do need to ask guests to respect the policies of the hotel. Providing a comfortable environment for all our guests is very important to us. Hope you will visit soon. Cheers, Gurki
Amazing service! Staff couldn't be more nice or accommodating. We we're here as a group for our friends wedding and we had a wonderful stay. The friendly, thoughtful staff made our stay super memorable.Genuine Hotels.com guest review
Very clean and very nice hotel just a little upset they didn't have a pool Staff were very pretty and very niceGenuine Expedia guest review
"Late night noise"
We loved everything about the hotel. The bar staff was top both as was the food, but our major issue was the late night noise from the guests on the floor and it seems to be a constant problem from the W in all cities.Genuine Expedia guest review
"Very Loud, But Nice Hotel"
Hate the whole Starbuckian room categories ("Beautiful", "Spectacular," Etc) - not helpful when trying to decide between them. The room was very nice - very comfy bed and pillows, standard layout, very good shower area. Unfortunately, it's awfully loud in the street below after midnight - parties and clubs and bars start closing and they seem to flock […] to the street and scream and honk and whoop - and the windows are not sound proof. Even on the 11th floor it was like being next to the pool at a Days Inn during spring break. But overall, aside from dirty glasses and a weak battery on the tv remote, we got a fair rate and a nice room. Just that next time we will ask to stay on the back side... Read moreGenuine Hotels.com guest review
Good was amazing. Ambiance is great.Genuine Hotels.com guest review
Room wasn't as clean as it should of been for a W hotel.. Floor needed to be Vacuum along edges and coners of room, glass wear was dirty.. But that not the worse of it I walk in to the bathroom and there was waste in the toilet so gross!Genuine Hotels.com guest review
"great room for singles and couples"
If you're looking for a centrally located hotel for singles or 20 something to 40 something couples, the W Hotel is a great place to stay. Lively lounge, central location, young hip crowd & atmosphere. If this is your scene, you've found your hotel.Genuine Hotels.com guest review
"hotel in the theatre district in Boston"
the lobbies and decoration at most W hotels are often unusual and cutting edge. this hotel is not beautiful at all.Genuine Expedia guest review
"Snazzy on the outside ...."
This hotel officially has a 4-star rating because it provides bathrobes etc, but everything is organized in this hotel to maximize profit (surprise). The overall feeling of the hotel is that its glitzy exterior hides a rather cheap core. Only the minimum necessary is provided for guests. When you pick up a knick-knack in the room, it has a price tag […] under it. Everything has to be paid for, and everything is very expensive - two items I purchased from the minibar cost more than $50! There are no slippers, no bathtub, no coffee maker, no free internet .... Read moreGenuine Hotels.com guest review
"Nice amenities but a bit expensive"
I found the hotel very expensive. It did have nice bathroom products and our room was very large but for the price it was not exceptional.Genuine Expedia guest review
"EXCELLENT HOTEL / QUESTIONABLE AREA MAYBE"
The hotel staff was outstanding! Room was in excellent condition. There does seem to be a lot of homeless people in the area so be prepared to be asked for money often. I would stay here again.Genuine Hotels.com guest review
"Nice hotel right by Chinatown"
Room was nice. Walking distance to many good theaters and restaurants.Genuine Expedia guest review
"Nice. Walking distance to Boston Common."
Great staff! They were a little slow to clean our room but they did a great job when they finally got around to it each day. The Acura car service they offer wasn't ever accessible even when trying to plan days in advance. I wouldn't count on using it.Genuine Expedia guest review
"Best hotel in the city"
Its the W what else can I say. The staff was excellent and very cordial. The lounge area was very nice, its in a great location, bed is super comfy.Genuine Expedia guest review
"Perfect Boston Hotel"
We had a great stay at The W Boston. We were able to book it for a good deal, especially compared to other hotels in the Boston area. It was clean, fun, inviting and was an overall great experience. Close to everything as well!Genuine Expedia guest review
For me there are two big call outs, first the lobby looks a mess and does not give a very good first impression. Second, need to do a better job of qualifying who should or should not be at the bar. I have no desire to be at a bar where right behind me there are kids screaming. For that kind of money I would stay at the Four Seasons where it is more […] separated, Read moreGenuine Hotels.com guest review
"I love W Boston"
The wonderful room was spacious. It felt so comfy. The staff was friendly and so courteous. Valet parking is $47 a day which was a little steep. However, the valet service was fast and the their staff was awesome. Best part is that I found out this hotel allows pets. Now I can plan a longer trip next time since I can bring my cat with me! I love W […] Boston! Read moreGenuine Expedia guest review
"W Hotel, the essence of hip and cool"
Wonderful location and terrific hotel. Experience only marred by short staffed condition at check in deskGenuine Expedia guest review
"Nice contemporary hotel"
My husband and I got a great rate on a "wonderful King room". Well, to my surprise the hotel was beautiful and the room was spacious with an awesome bed. Our view of the city was so so but considering how nice everything else was and the great price, I was very happy. Nice bar area also. I'm sure some of the rooms have an impressive city view. The hotel […] was in a good location in the Chinatown/theater area near the Boston common. Lots to do and walk to. Read moreGenuine Expedia guest review
"great place but parking should be included"
great hotel in a great location of town. located just a short walk from the theatres and downtown prudential center. also a very short walk to the T station. Definitely feel with the price you pay for a room you shouldn't have to pay 47 bucks for parkingGenuine Hotels.com guest review
I'd stay there again.Genuine Hotels.com guest review
Enjoyed our stay greatly. Staff was fantastic. Amenities great. Location awesome. Rooms nice. Negatives: View just ok. Bathroom toilet paper cheap. Bathroom had no vent. IPOD player in room didn't work.Genuine Hotels.com guest review
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