"Great location and service"
The staff is great, so is the location. Shower is definitely designed by a man (a bald man) since there are practically no shelves or hooks for anything a woman needs in the shower. Aside from that, great experience!Genuine Hotels.com guest review
Response by W Boston On behalf of the bald men that run the hotel - thanks for the review! Seriously though, fair point. The two soap dishes are minimalistic, yet surprisingly functional!
"Fabulous Hotel in a Fabulous location"
The hotel was beautiful and in a perfect location for walking to the Boston Commons and shopping on Newbury Street. The staff was very attentive to details, and I liked that the W aims to be more eco-friendly. The bar was also a popular spot in the eveningGenuine Expedia guest review
Response by W Boston Thanks for the great review - see you again soon!
Other than not having a TV to view the NBA or NHL finals, this a great hotel.Genuine Hotels.com guest review
Response by W Boston Fair enough – no TV’s in the W Lounge but we have beautiful 42” plasmas in each of the guestrooms! See you next time the B’s make the finals.
Good location - nearby theaters, parks and walkable from anywhere. Staff were impressive - kind and professional. Good nightlife around.Genuine Expedia guest review
Response by W Boston Thanks for the fab review! Let’s do it again soon.
When I went to check in they couldn't find my reservation...they had to get the manager. I fortunately brought my paperwork . I'm a Jr. So the reservation was under J...not A. I was given a free drink ticket because of the confusion and my wait.Genuine Expedia guest review
Response by W Boston Sorry for the confusion with your reservation but I’m thrilled that you enjoyed the W Lounge and had a great stay. See you again soon.
Hated it. The hotel door men, dont respect the guests at all, my room was tiny, even though I booked a larger suite, valet parkers were nowhere to be found, a holiday inn would have given me better service.Genuine Hotels.com guest review
"MInor issues didn't effect a great trip"
Was in town for a bachelorette party and had a great time. Negatives included room not being ready for an hour after designated check-in time, and garbage under the bed. Positives included free room upgrade, good customer service (free drink from the bar while waiting for the room to be ready) and a nice late checkout.Genuine Hotels.com guest review
Response by W Boston I'm thrilled that you had a great time and enjoyed the upgraded room. See you again soon!
"Great stay at W Boston"
We were going to a concert at the Wang Center and decided to stay overnight at the W. From the moment we arrived to a warm greeting at check-in, to the map to a pharmacy provided by the concierge, to check-out and retrieving our car from the valets, the experience was wonderful! The theater was right across the street, great restaurants within walking […] distance and the Boston Common and Public Garden within a short walk too. Could not have had a better stay. Read moreGenuine Hotels.com guest review
Response by W Boston WOW - awesome review, thank you. Let’s do it again soon!
"close to all must-see sights"
Great.Genuine Hotels.com guest review
Response by W Boston Great indeed- come see for yourself!
"Great location by Boston Commons!"
very nice staff, excellent service. They went above and beyond to accommodate us.Genuine Expedia guest review
Response by W Boston “Above and beyond” – music to my ears. See you again soon!
"Probably wouldn't stay again"
The decor is modern to the point of being sterile. The room and hallways are in a grey-blue color and not very inviting, While the beds were comfortable, the other furniture was not. Additionally this is not a place for young children. There are too many small items in the room for them to get into and there is not much privacy in the bathroom; one […] wall was simply a picture facing the bedroom with a screen behind it. Check out and check-in was slow; they seemed to be understaffed. Read moreGenuine Hotels.com guest review
Response by W Boston Sorry for not meeting your expectations. But the kids will love us when they’re 21+!
"Very nice hotel!"
Overall great experience, clean, comfortable, close to public transportation.Genuine Hotels.com guest review
"Loved the W"
The staff was very accomodating. Great location. Great rooms and amenities.Genuine Expedia guest review
Staff was very friendly and courteous. Room spacious, with good amenities. Yes, as others have mentioned, can be a tad dark in the hallway. But the rooms have full length windows that let plenty of light in. The bed was extremely comfy -- very important. The bar downstairs is pretty busy, which we like. Plus we had some bar snack food -- the best grilled […] cheese sandwich I've ever had - with black truffles! Read moreGenuine Hotels.com guest review
The W on Stuart St. in Boston was great overall. The rooms was clean (though a little noisy at night with cars and people outside), room service was quick and delicious and the Bliss spa at the hotel was amazing!Genuine Hotels.com guest review
"Terrific stay in best part of Boston"
Wonderful spacious room, great amenities, excellent service. Excellent location walking distance to nightlife and multiple restaurants.Genuine Expedia guest review
"Been to better W Hotels"
It is not the best W I have ever stayed at. Dark room, slow service, loud lobby, but at least it is modern, unlike many other Boston hotels.Genuine Hotels.com guest review
"Perfect for Wang Theater"
The Bathrooms are very large and the beds are very comfy! Close proximity to Wang Theater was worth the expense.Genuine Hotels.com guest review
Response by W Boston Glad you enjoyed your stay!! We hope to see you soon. Matt
This hotel was wonderful. It is located in the theater district so it is close to many things to do. It is very upscale and classy, and everything looked clean and tidy. The hotel was also very secure with a guard outside the front door at night, and key card operated elevators. The view from my room was awesome, and the bar made really tasty drinks. […] The restaurant was a little over priced for the amount of food received, but otherwise a great experience. Read moreGenuine Hotels.com guest review
Response by W Boston Hi Jami, thanks for the kind words, we also love our location and the vide it has. We hope you come back soon, Best, Bill General Manager
"Midnight express right through the room"
I was staying in 1209. You hear the elevator 24/7, a wind noise that builds up, first I thought it was a strong gusty wind outside. If a hotel knows that some rooms are super noisy, don't rent them until problem is fixed!!Genuine Hotels.com guest review
Response by W Boston Hi Rainer, I am sorry you did not get the restful night sleep, we had no idea that the room had noise issues. appreciate the feedback. Bill
"Unauthorized charges by the bar for extra tip"
Hello readers, Both, my friend and I got overcharged for a tip on our credit cards at the bar. Now, I noticed this by accident when I was cleaning out my wallet and found the receipt. I called her and she found that she was also overcharged. Most people won't notice - it's only a few dollars. But in the end of the day, that is Stealing. This is unacceptable […] at any hotel, bar, or store, especially more so at a hotel like W - where I don't expect to have to check my credit cards for fraudulent charges (even if it's a few dollars). I will not stay at W-Boston again because of that. Otherwise, everything else was 4 stars and up as promissed. There are other hotels in Boston. - Try your luck elsewhere. Read moreGenuine Expedia guest review
"Expected Experience at a W"
Market restaurant was delicious and the Bliss spa perfect. Both must-do experiences if you stay at the W.Genuine Hotels.com guest review
Response by W Boston Thank you for taking the time to rave about us.
"Very good experience at the W"
The hotel was great. Location was very good! It was very close to a couple of subway stations. Next to some of the most popular bars and resturants in Boston. The lobby bar is pretty cool. Our concierge was very helpful! . The only bad experience in Boston was going to eat to Dick's Last Resort where service was terrible.Genuine Expedia guest review
Response by W Boston Hi Edu, thanks for taking the time to write a review. I am glad your stay at the W was a very good experience. Next time let us pick the restaurant for you, we have a few places that you'll love. Cheers! Matt
"Maid left the Window Wide Open"
Nice enough hotel, but we had equipment problems that so we had to move rooms, and then on our last day, the maid left the window wide open and it was freezing in our room.Genuine Hotels.com guest review
Response by W Boston I wanted to apologize for the room readiness of your guest room during your stay with us and that your window was left open. I can assure you we will review with our Stylist, so no other guest experiences this during their stay. thank you for taking time to offer us feedback. best, Bill
"Love this hotel"
Great service, comfortable rooms and nice Bliss amenities. Just wish the rooms had better lighting - it was so dark!Genuine Hotels.com guest review
Response by W Boston Hi Jen, we took your advise and put another light in the bathroom, come back and check it out. Also, glad you enjoyed your amenitites, Bill
"Modern facility. Very accessible."
It was good and in general I enjoyed my stay. Front desk seems to need more attention. Personnel was excellent. WiFi connection charges seems excessive.Genuine Hotels.com guest review
Response by W Boston Hi L. Merle, thanks for the feedback and i am glad your stay was enjoyable. Lookig forward to welcoming you back. Bill
"I love all W hotels..."
I wish the lobby bar was more fun, but I love staying at W hotels. Always chic, staff is super helpful and service is great!Genuine Hotels.com guest review
Response by W Boston Hi Emily, I am glad your a W fan, and any idea on how to make the stay more fun, just let us know, Best, Bill
"Chic and Sleek"
We"ve been to Boston too many times to count and used to live there, and I believe this is a new hotel, so we were so pleased with our stay there. The staff was friendly and very eager to make our visit a success. We had breakfast in the restaurant, and although the menu was limited, the food was very good and well presented. The decor was chic and […] sleek, and the bed very comfortable. Read moreGenuine Expedia guest review
Response by W Boston Hi Louise, thank you for taking the time to write a review! we really appreciate the time to do this. I am glad you enjoyed your stay and the Talent. all the best, Matt
It was a pretty decent stay. Close to everything...Less than a mile to Prudential Center and North End, 2 blocks to Boston Common. Concierge was great! Got us everything we needed.Genuine Hotels.com guest review
Response by W Boston Hi Brownie, thanks for taking the time to write a review on us. It is much appreciated. looking forward to welcoming you back to W Boston. Bill
A little slow checking in but the guy working the front desk was very apologetic and sent up some gourmet cupcakes with a hand written note apologizing again. It was a nice touch.Genuine Hotels.com guest review
Response by W Boston Hi Evan, thanks for taking the time to comment on your stay. sorry the check in was delayed. Best, Bill
"Somewhat of a let down"
When we arrived we walked in the front entrance and couldnt immediately figure out if we were in the lobby or not. We noticed three small podiums in a small space tucked behind the Hotel lounge. There was a couple waiting there but no hotel staff in sight, which added to the confusion of whether or not we were actually in the lobby. After a few minutes […] the concierge appeared and we checked into our room. I think we expected more of an aesthetic design and space for the lobby since the hotel is pushing such an artistic motif and the Lobby really sets the tone for the whole experience. The room was nice, the bed was comfortable and the idoc staiton was a nice touch. I would recommend this hotel to a friend but it would not be my first choice for a Boston hotel Read moreGenuine Expedia guest review
Response by W Boston Hi, Sorry for the confusion at check in, and the design was not exactly what you were expecting. We do hope you give a another chance and glad that you will at least recommend a friend. thanks, Matt
its great, conveniently and strategically located in the nice part of downtown Boston. Staff are very friendly, helpful and accomodating. Had a blast will definitely come back and stay longer.Genuine Expedia guest review
Response by W Boston Hi Denmad, thanks for taking the time to review our hotel, it is much appreciated. see you soon, Matt
"Great for college-age"
Very hip decor - lobby/lounge packed with college-age from mid-afternoon until close. 15 minutes wait to check in. Overall room was dark and outlets/mirrors were not close to one another.Genuine Expedia guest review
Response by W Boston Hi Jan, I am sorry it took so long to get you to your room. I appreciate the feedback and we will definately work on our speed at check in. It is ture that the design of the hotel is not to everyone's taste, but we are addressing the mirror situation. thanks, Matt
"Great hotel for any visitors!"
Great hotel! Good service, friendly staff, Beautiful design of the hotel and rooms.Genuine Expedia guest review
Response by W Boston thanks for taking time to review us!! it is very much appreciated.
front desk person who checked me out was great.. I said i'm not partial to green apples . she proceeded to get me two red applesGenuine Hotels.com guest review
The hotel location was very important - the theatre shows we wanted to see were right around the corner. One critique: a charge was made regarding the mini-bar which was incorrect. We have been confronted with such things at other hotels as well. Perhaps a better way of tracking mini-bar stocking? Other than that small inconvenience, the hotel staff […] was always helpful, kind and professional in every way. Read moreGenuine Hotels.com guest review
Nice hotel overall. Very loud and busy in the lobby due to blaring disco music. Was disappointed that restaurant was not serving ANYTHING between the hours of 11am and 11:45am on a Sunday morning. Really?! Also need better lighting in the bathroom!Genuine Hotels.com guest review
The lighting in the rooms - especially the bathroom - is so bad. Impossible to put on makeup. They did have a poorly lit makeup mirror available, which was actually no help. The room service for breakfast was prompt, and overall good, but they put meat on a vegetarians plate, which would have ruined the entire meal if the vegetarian was more strict […] about being a vegetarian. They did comp that meal, but that wasn't actually the point. Everyone at the hotel was exceptionally nice and professional. Read moreGenuine Expedia guest review
Response by W Boston Hi Anonymous, I hope you give us another try? we have recently put all new ceiling lights in the bathrooms, as a number of guest have commented on the lighting while putting on makeup. Thanks for taking the time to write a review. Best, Matt
"Style and location"
The hotel was stylish, clean and comfortable. Parking was expensive so parked elsewhere, also $15 per day for wifi is too much. The food in the restaurant was nice and the gym was nice, modern and deserted. Location is excellent (especially for theatres).Genuine Expedia guest review
Response by W Boston Hi Blair, thank you for taking time to post your reveiw. I am glad you enjoyed your visit with us. Best, Matt
Hotel did not have spa service as advertised - they were remodeling. That was not told when booking room. At night it's loud - lots of traffic coming and going due to all the nightclubs around. Convenience is ok but usually have to take a cab. It's overrated for the money.Genuine Hotels.com guest review
"W doesn't disappoint!"
Great location! Right in the heart of the theatre district, very close to Newberry St.! Easy access to great shopping, restaurants and bars. The bar and restaurant in the hotel were spectacular! Great service and style! Love this hotel and would highly recommend!!!Genuine Expedia guest review
Response by W Boston Hi Anonymous, I am glad you enjoyed your stay and next time dont be so shy! we would love to know who is taking about us. Best, Bill
We found the staff extremely helpful and friendly!Genuine Hotels.com guest review
"Very Stylish and Clean!!!!"
This place was awesome! Very stylish/clean, and I really loved the employees. Very nice and willing to help with anything. I forgot something is in car, and they got it in no time. I also forgot my WIFI device and a week later they had it!!!! Wow, people that clean your room you can trust.....Amazing!!! Please try the Ginger Margarita!!! Very tasty […] :) Read moreGenuine Expedia guest review
Response by W Boston Thanks for taking time to post a reveiw about the hotel. We appreciate the time it took and for the glowing review. I agree on the Ginger Margarita. Best, Matt
Highly enjoyable and will consider staying there again.Genuine Hotels.com guest review
I've always been a huge fan of the W brand of Starwood. This place did not disappoint. The restaurant Market was tasty and the bar lounge area provided great service and hip decor. My room was spacious and well laid out with a contemporary feel. Personally, I like the bar/club in the lobby, But for some folks not used to the W, they are a little surprised […] and not always please with that scenario when they are coming in from a long trip with alot of luggage. So just be aware if its not your scene. The location was is close to the theater and Boston commons. Read moreGenuine Hotels.com guest review
"W is for wonderful!"
Super friendly and wonderful hotel. Great value for a family of 4 sharing space in a twonderful queen room. Very helpful staff, Acura car service, lively atmosphere and terrific in house restaurant.Genuine Expedia guest review
Response by W Boston Hi Diane, thanks for the kind words, and we look forward to welcoming you back to Boston. Matt
"A very pleasant stay in Boston"
Excellent hotel in great location. Friendly staff, very nice modern rooms. Nice helpful touches (umbrellas to borrow in case of rain). We spent a very enjoyable weekend in Boston and W added to this positive experience.Genuine Expedia guest review
Response by W Boston Hi Beata, thanks for taking the time to write a reveiw on us. We appreciate the time you took to say nice things about us. We hope to see you soon, Best, Matt
"fix the Air Conditioner"
I did like the hotel and the rating would have been higher but there were two issues that marred an otherwise very good visit. I rented two rooms. The first and most annoying issue was the air-conditioning in the room I stayed in. I requested on three separate occasions to have it fixed. The maintenance man did come and he did fiddle with it, but the […] room remained quite warm. The other room had an issue with the door, after several days I discovered it did not lock properly. Just leaning against it opened it. It was fixed promptly upon complaint however. But personal effects could easily have been stolen if I had not noticed (or worse)... Read moreGenuine Hotels.com guest review
Beds were great. We were travelling with our teenage sons so it is not really possible to stay in a room with 2 double beds. We either need 2 rooms or a room with 2 Queen beds. We went with the W because they had 2 queen beds and I had heard good reviews of all W hotels. Staff was fantastic. So helpful in every way. Only 2 complaints: The "screen" for […] a wall between the bathroom and sleeping area; and the strange lighting situation. A "screen" is not the same as a wall. You can see through a screen. And you couldn't turn on the bathroom lights without turning on every light in the room. Read moreGenuine Hotels.com guest review
"Good room, excellent service"
The staff was exceptional, several of whom went out of their way to be helpful. Last minute tickets for a show? No problem! The concierge went personally to the theater and got us excellent seats. The restaurant is small but the food is good and again the service was superb. Nice room (two queen beds) and the exercise room is decent. Wish they had a […] pool. Read moreGenuine Expedia guest review
Response by W Boston Hi Paul, Thanks for the nice words about your W Boston experience, It is much appreciated. Best, Matt
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