"A hotel just for one night"
The hotel was ok for one night. It's small, it's not close to the downtown, it's cheap, the breakfast is terrible.Genuine Expedia guest review
"okay for a short stay"
okay for a short stay, nothing fancy, feels safe, had some issues with microwave working intermittently, disappointing because I had food to heat. The sink was slow to drain. Owners just need to handle maintenance issues and comments would be much better.Genuine Expedia guest review
The hotel wasn't close close to everything but I choose to be far away at the beginning so it wasn't a bad surprise. The staff is nice, the room was clean. The only negative point is the sink in the room and no in the bathroom.Genuine Hotels.com guest review
"Constant Room Shifting"
Booked for 4 night king bed.After the first night the AC Stopped working and I had to call up the reception.They informed that I will have to wait until the next morn for them to repair and that they can accommodate me to one other room. I was shifted to a larger room more spacious double bed but they informed that I need to vacate the room early next […] day before 10. With a family of a 2 yr old kid it is technically not possible to leave half of my stuffs at one room and carry just a handful of things. I had to shift most of my belongings. Next day I contacted the reception and asked if I can continue my stay for the rest of the three night in the new room. I explained that I have a 2 yr old kid and I have literally moved 80 p.c of my stuffs. I was surprised to hear that they will not be able to accommodate me in the new room because that is a “suite" and I need to pay extra $25 per night to continue to stay. This room was spacious but does not include a kitchen and no way it was a 'suite'.. After much discussion they accommodated me on a 1st floor room. But I was left wondering why I was not allowed to stay in the temporary room at the same price. With my experiences earlier any hotel management would have upgraded me free of cost considering the inconvenience caused because of the movement. The front desk also to my surprise informed that I should not be having any problem as they had relocated a lot of guests following the AC problem on 2nd floor. Read moreGenuine Hotels.com guest review
Overall, the experience at this hotel was good. We spent 7 nights here while exploring LA. One day, the A/C broke in half of the rooms so we got a new room as soon as we noticed this. The breakfast was HORRIBLE. The fruit was rotten and we found mold on the bagels. We ended up going to a grocery store and stock up on fruit and yogurt to have for breakfast, […] which we shouldn't have had to spend money on since the hotel offered breakfast. Read moreGenuine Hotels.com guest review
"Staff is terrible"
Won't be staying again. Had to ring the buzzer about five times to wake the graveyard employee who barely spoke English. After a five hour drive, he took his time checking us in which took about fifteen minutes. He didn't seem to mind the fact that it was 3am. Room was very comfortable and clean. Microwave, fridge, coffee, everything you need is in […] room. When it came to check out, I had to struggle again with the staff. Employee on phone told me I had the option of checking out 1 or 2 hours after the normal 11am checkout. I tell him I'd prefer two extra hours. At 12:30 a different employee comes knocking at the door telling to us we must leave. After explaining to him the conversation I had with the other man, he insists WE were mistaken and we leave about ten mins later. Maybe it's because I'm from Vegas and expect high hospitality standards, but this place is awful. You don't blame the customer, especially when the fault was of your employee. They need to consider replacing some of their employees with competent ones. Read moreGenuine Hotels.com guest review
Overall its a good, clean, cheap hotel. The staff were nice. The room we stayed in had a small fridge and microwave. The only thing I didnt like is the breakfast (or lack there of). It was supposed to be continental, atleast have a some cereal. I would stay here again but either bring my own food for breakfast or buy outside.Genuine Hotels.com guest review
"Really Disappointing Hotel"
Not a good experience. The room (number 105) was ok but a little small, you could hear people talking next to you and people walking in the second floor the walls were too thin. The bedspread had some stains that were noticeable. The WiFi was terrible they had 3 wireless networks but in all three i got a poor signal from my room (105) which was only […] some steps away from the front desk. If you wanted a better signal you should go to the front desk to get a good signal, but even with a good signal the internet connection was poor. The front desk staff was not helpful, when checking in they didn't find my lastname in my ID, they thought the word "Expiración" (Expiration) was my last name. Later when some friends came to the hotel and told the front desk they were looking for me the front desk told my friends I was not staying at the hotel. They let my friends wait like half an hour until they found me (And this is not a big hotel). The room was clean but the first day we stayed there the carpet was wet. The bedspread had some stains. And one day they forgot to place new towels in the room, we had to ask for towels in the front desk. The breakfast wasn't good. They only had coffee, muffins, toasts, concentrated juice and oranges (if you had luck you get some apples too). It was disappointing because if you wanted tea you had to make your own in your room, and the breakfast is served in the front desk and you have to eat standing because there are just two chairs to sit. Read moreGenuine Expedia guest review
"Over rated and too far away from L.A."
The room we booked was not the one we got. On the reservation was stipulated that we should have a dinner area and we didn't, then the bedroom was too small. The whole bathroom was not separated from the bedroom, so quite noisy for the children. No laundry. The breakfast was terrible, only some pieces of bread, terrible coffee and some little cakes. […] No space to have the breakfast, you had to take your food back to your room. You can get a better one in a Super 8 Motel. Finally, the location was too far from L.A. I wouldn't recommended to visit L.A. Pasadena is a better location if you don't to spend too much. Read moreGenuine Expedia guest review
"Nice little place"
Had a comfortable stay without the crazy price!!Genuine Hotels.com guest review
"Good hotel, good value"
Room was clean and updated. Only complaint that there wasn't a real comforter or blanket on the bed, only a thin bedspread and a sheet. I like a real blanket.Genuine Expedia guest review
We have been travelling around US for 3 weeks, and all hotels has been found and booked at Hotels.com. So far everything has been Perfect but this hotel is the only one I will not consider to stay at again. Staff where ok. shall not complain about them, but when we where about to go to bed, we discovered a really big not so Nice Brown stain at the bed […] sheet, this is the kind of thing you don't want to experience at a hotel room, and this is why this review is negative. We got a New sheet, but anyway the night was kind of ruined. Read moreGenuine Hotels.com guest review
"Perfect location and price value"
The hotel was close to everything we were interested in; staff always helpfull ; and clean rooms.Genuine Expedia guest review
"Clean and Quiet"
I was very happy with cleanliness of room and comfort of bed. At check-in I asked for a ground floor; was told none available. I asked for handicapped room; all taken. Of the 4 nights I was there, my car was the only car in handicapped parking stall; never saw activity at the two rooms adjacent to those stalls as I passed to climb the stairs. Second […] nite, fire alarm kept chirping; at 3 am I called front desk to complain-had trouble getting phone to work; staffer came and removed unit-it was never replaced. First morning made coffee in room; housekeeping didn't cleanup around coffee maker to leave fresh coffee or cups for second morning. Third morning still not done.After climbing down stairs and walking to front desk to complain because phone didn't work, staffer brought coffee and cups to my room. The refrigerator froze my food and ice tea I placed in there. Needless to say, I was less than happy. I have stayed here before and had a good experience the other time. Maybe it was just a fluke. Read moreGenuine Hotels.com guest review
My stay in Studio Inn was very good. The hotel was easy to locate. the staff were very friendly and helpful. The hotel was accessible and few minutes walk to shopping outlets and restaurants. My family and I enjoyed our stay in the hotel and would definitely come again. However, the housekeepers often forget to put in toilet papers which we usually […] receive when we ask. Read moreGenuine Hotels.com guest review
"Disappointed with this one"
Will not be staying here again. Room had an overpowering air freshener that immediately gave me a headache! Refrigerator did not work but they did exchange it for another. Room was extremely small with table placed right in front of a/c which completely blocked the cool air. Had to ask for additional roll of toilet paper as they don't leave you one […] and one of the days the power went out for over an hour while we were getting dressed in the morning. The power failure was only at the hotel and was a real inconvenience as it really threw our schedule off for that day. Read moreGenuine Hotels.com guest review
"Nice place for budget vacay"
Easy check in & out. No shuttle to LAX :/ but parking is free, the staff was friendly. Room was decent. Just a funny old person smell (smoking room king bed 214). Stayed for 5 nights. AC worked wonderful, smal pool but its something. Small fridge and microwave also included in my room. Many restaurants down Lakewood Blvd & on Firestone blvd there is […] cvs, in&out, red box, wells fargo, enterpirse! Neighborhood was quiet and i felt pretty safe. Oh and did i mention I only paid 79 per night! Definitely coming back to suites Inn! Read moreGenuine Hotels.com guest review
"Worse hotel I ever stayed!!"
We had a horrible experience. We walked in to our room and it didn't have toilet paper, we called the front desk asking for some and 30 min later we still didn't have it, so my husband went to the office to get some. The floor was not clean at all, and the sheets were with a lot of hair. The next day at 6 AM the power went off and we lost the air-conditioning […] and had to take shower and back in the dark because it didn't come back until we left at 9:30AM. Do not waist your money with this hotel!!! Read moreGenuine Hotels.com guest review
Response by Studio Inn and Suites Please accept our apologeis for the inconvenience that was caused to you during your stay at Studio Inn and Suites. And thank you for bringing this issue forward as I have already talked with all front desk personnel about the issue mentioned above and we are certain this will not happen again. About the lights going out, our electric company was doing some work in the area and for that reason, the light went out but we were able to rent a generator that fixed the problem within minutes. Hope you can give us another chance at showing you all the improvements we have made since you last stayed with us.
Rooms are all modern (stayed in 3 different) Very clean, quiet and safe. Worth the extra $25 a night over local "cheap" motels. WiFi is so-so, no blanket on bed. However lots of clean towels and amenities.Genuine Hotels.com guest review
Response by Studio Inn and Suites We are happy to know that you enjoyed your stay at our Downey property. As you were able to see all of our rooms have been recently remodeled. The area is really safe and we do have a twenty four hour front desk that could have easily provided you with any of our warm blankets. We hope that you were able to enjoy our free services such as Wi-Fi, parking and continental breakfast. Finally, we hope you will be able to say with us next time you are in the Downey/Los Angeles area.
"Just like the pictures on the web."
Nice and easy to find. Just as the pictures posted online.Genuine Expedia guest review
It was a great stay ! The staff was very friendly and the room was perfect. The only sad thing was I didn't get to put my stay towards my rewards because, I used a promo code.Genuine Hotels.com guest review
It was okay. Good deal for the price.Genuine Hotels.com guest review
"great place for the money"
I was born and raised in the area, but live in Nor Cal now. Whenever I go visit my family, I stay here and it just seems to get better.Genuine Hotels.com guest review
The hotel was small but nice. The rooms are quite comfortable. I would stay there again.Genuine Hotels.com guest review
The hotel was clean and pleasant, close to grocery stores and Porto's, a delicious Cuban bakery. The walls are on the thin side so we could hear our neighbors moving around, watching TV, etc. but once we turned on the AC this wasn't an issue. Be aware that the pool closes early.Genuine Hotels.com guest review
It's comfortable as same as its price. Staff is kind.Genuine Expedia guest review
"Great 5 day stay!"
Nice hotel without being too costly. Stayed here for our Los Angeles vacation. It was no more than 30 min drive to any attraction. Room is nice,modern & clean. Better than my las vegas room on the strip that I stayed at after our La vacationGenuine Expedia guest review
The hotel was clean & the room did have everything we expected (microwave, coffeemaker, & refrigerator) & the staff was nice. The only thing that we did not like was that the pool didn't have pool hours anywhere & the desk clerk decide when swimming hours were over. Our first day my husband just went to check out the water and the desk clerk came out […] to tell him pool hours were over & it was barely 8pm, in most hotels its 10pm but it seems like as soon as the sun went down, that's when he decided it was time. Probably will not stay there again, because who wants to pay so much for a hotel with a specific request to have a pool and not get to use it. Read moreGenuine Hotels.com guest review
"Worst customer service I've ever received."
Worst service I've ever received. Rude employees. Manager(s) never around when needed.Genuine Expedia guest review
place had 0 tb in the bathroomGenuine Hotels.com guest review
"Good for one night stay"
Overally comfortable, and good for one stay, It was clean to stay one night but not very clean, since it was like most of the motels old...Genuine Expedia guest review
staff was very nice and welcoming, i would definitely stay at this hotel again.Genuine Expedia guest review
Response by Studio Inn and Suites We are happy to hear that you enjoyed your stay at our Downey property. We hope you were able to enjoy the free amenities we offer, such as Wi-Fi, parking and continental breakfast. You must already be aware that we have a twenty-four hour front desk that can gladly come to your service shall you need anything to be taken to your room. Once again, thank you for taking the time to provide us with your feedback.
"great service and great hotel"
great service and great hotel the service was outstanding in the hotel was just as good. Had refrigerator and microwave. Clean as a whistle. For the price you can't beat it!! Thank you Adam from Chicago, ILGenuine Hotels.com guest review
We enjoyed our stay. The room was very clean and comfortable. The employees need a bit more of bed side manners.Genuine Hotels.com guest review
"Would stay again"
Although I only stayed for one night, the room was great. Really comfortable and clean. I would definitely stay here again.Genuine Hotels.com guest review
"Nice hotel, close to stores"
Very nice hotel, friendly staff. Loved the room, small and quaint with a flat screen tv and NFL Network. About 15 mins from LAX.Genuine Expedia guest review
"Great rooms, but not a great hotel"
The rooms are great - look good, well decorated. But the internet is awful, the breakfast is a joke, and the service is poor. So if all you want is a room, this is a great choice for the money. If you want internet or breakfast or really any other amenities, look somewhere else.Genuine Hotels.com guest review
"Nice staying here."
Very friendly people. Hotel clean and in good condition. Stayed here before and was worth returning.Genuine Hotels.com guest review
"Decent place for the price"
Very clean. Good front desk experience. However, the room only had a thin blanket/comforter that made sleeping in AC very uncomfortable (and gross - they never wash those things). Also, the included breakfast was beyond sad. It was worth $82 including tax but I would strongly consider upgrading for another $30-50 if I was planning on spending any time […] in the room. Read moreGenuine Hotels.com guest review
"CLEAN AND WELL MAINTAINED"
BETTER THAN I EXPECTED FROM THE EXTERIOR. CLEAN AND WELL MAINTAINED.THE LOBBY WAS VERY SMALL.WIFI WAS ONLY AVAILABLE IN THIS LOBBY NOT IN THE ROOMS. BREAKFAST CONSISTED OF A PLATE OF PREPACKAGE MUFFINS, COFFEE AND ORANGES/APPLES WHICH NEEDED TO BE EATEN IN YOUR ROOM.Genuine Hotels.com guest review
Clean room and great shopping close by. Great variety of restaurants near by and quiet. Service was great.Genuine Hotels.com guest review
"Great small hotel"
It's very clean and quiet. I enjoyed staying there!Genuine Expedia guest review
Rooms were clean, hotel was nice well taken care of. Rooms looked exactly like the picture showed. Ill be coming back.Genuine Hotels.com guest review
The hotel was conveniently located close to Disneyland about 20mins drive and 35-40mins to Hollywood area depending on traffic. We enjoyed free breakfast, free parking, free wifi, fresh towels everyday and free cable. The hotel looked recently remodeled and had new matressess. Room was clean. Great shower good water pressure and heated water was never […] an issue. There was a fridge and microwave that came in handy when keeping left overs and warming them up. Only thing is fridge was a little noisy but after a night didn't really notice it anymore. We were very comfortable with the surrounding neighborhood. Close to shops and restaurants. Great stay and great value. We will stay here again. Read moreGenuine Hotels.com guest review
The stay was awesome! Front desk was extremely nice, the rooms were clean and felt comfortable. I would most definately stay here again!Genuine Hotels.com guest review
"great but needs to get cleaned more often."
It was an amazing room and from the outside you wouldnt know it but a few things did bother. there was a sticky residue on the phone a remote, need more detail on the cleaning.Genuine Hotels.com guest review
The hotel was in a great area, the manager was very helpful, so great service. Our room was just like in pictures online, glad about that. Wasn't dirty or anything, very well taken care of. I gotta say we would love to come back soonGenuine Hotels.com guest review
"Not the Place for the Business Traveler"
Room was clean and nice. Maid service needs improvement. Internet was terrible. No real breakfast. Just muffins and coffee and juice. Parking was cumbersome. Not going back.Genuine Hotels.com guest review
"Not worth it"
Hotel night staff was rude and difficult to understand. Don't forget any toiletries because they have nothing to offer you. Didn't even want to try their continental breakfast.Genuine Expedia guest review
Response by Studio Inn and Suites Please accept our apologies on the experience you encountered during your stay at Studio Inn and Suites, and thank you for bringing this issue to our attention. I will not only talk personally with the night staff, but with all of our team members so this does not happen again. I would also like to inform you that we take special precaution to have all rooms fully supplied with toiletries and amenities. For that reason, we have a twenty-four hour front desk to provide you with any toiletries when any guest runs out of them. We hope you can provide us with another opportunity at showing you all the improvements we have made since your last visit.
It was a nice friendly hotel. It was ideal for sightseeing around the LA area. Lots of great places around it so you wont be bored. Very friendly staff. The place was very clean and up to date. Only downside was the microwave was unideal for popcorn.Genuine Hotels.com guest review
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