Very nice great price kid loved itGenuine Hotels.com guest review
Room was nice. The elevators kept breaking down the 3 nights that my family stayed there.Genuine Hotels.com guest review
"GREAT PLACE TO STAY NEXT TO GALLERIA MALL"
Aloft is always a nice place to stay not to fancy and low budget. I got a great deal for 77 a night...hope to get another deal like that the next time I stay there BOOK EARLY SO YOU CAN GET A GOOD RATEGenuine Hotels.com guest review
"Pleasant stay in Houston"
First time stay in "Aloft Hotel". Very, very friendly staff, check in not super fast but I guess this is the style of the hotel. However when I had a small problem in the room it was lightening fast addressed and I was offered to comp the parking which I declined as I detest a "get something for free if you complain" culture. But nice gesture anyhow! […] I like the overall concept & approach: appeal/relying on integrity & honesty while giving good service & quality for the money. Will surely be back and look for other Alofts when traveling. Read moreGenuine Hotels.com guest review
This was my first Aloft stay but once I saw it was a W hotel I knew it was going to be a great experience and I was not disappointed. The view from my room wasn't too good but I just closed the blinds. Other than that I've got no complaints.Genuine Hotels.com guest review
"Maria and Juan' First Trip to Houston"
Nice Comfortable Clean Hotel Housekeeping Staff: When they cleaned the room Didn't PROVIDE TOILET PAPER---WE HAD TO ASK FOR IT 5 TIMES--including Asked Receptionist--Ridiculous! Didn't CHANGE SHEETS ONE TIME-- Didn't CLEAN SHOWER STALL ONE TIME-- WE HAD TO ASK FOR TISSUES--ONE TIMEGenuine Hotels.com guest review
"Great hotel, a little pricey"
Very clean, trendy hotel. A bit pricey, but fair in comparison to others in the area.Genuine Hotels.com guest review
Beat HotwlGenuine Hotels.com guest review
"Great Hotel.....but not pleased with parking"
Hotel, room and service were all excellent......the only thing I didn't like was the parking, I thought the rate was excessiveGenuine Hotels.com guest review
"Aloft is awesome!"
Amazing location and staff.I love The AloftGenuine Hotels.com guest review
"A wonderful place to stay"
It was a wonderful stay. Hotel was clean, very nice and in a great spot for our activities at the Galleria Mall. Close enough to walk. Will stay again.Genuine Hotels.com guest review
"Nice hotel, parking is not free"
Excellent hotel, convenient location, nice clean bedrooms and views. The only drawback was the additional parking fees.Genuine Hotels.com guest review
Great roomsGenuine Hotels.com guest review
"Young Irish couple"
Really pleased with this hotel. It was super modern and spotless clean. It's location is 5 minutes walk from the galleria mall which has everything inside it's doors. I'll definitely book this hotel again next time I'm in town :)) Only downside was the $150 a night priceGenuine Hotels.com guest review
"enjoyed our stay"
We enjoyed staying at the Aloft. It was quite compact - especially since we had just stayed in a suite at The Drury in San Antonio. However, there was a very efficient use of space and it met our needs for the 2 day stay. The bed was very comfortable. On the downside, I thought your pricing in your little refuel shop was quite expensive - 2.99 for a […] small bag of chips! The bar drinks were in line with other places and the bartender made a very good cosmo. I did like that we had the option to forego housekeeping for our second day and got a $5.00 credit for the refuel. I'd rather have been able to use it for my cosmo:) It was within walking distance of the Galleria which we needed. The front desk personnel were friendly, helpful and very efficient. I know this is important since my son is in management in hospitality and your employees were exceptional. Read moreGenuine Hotels.com guest review
"our "go-to" hotel in Houston"
comfortable; pet-friendlyGenuine Hotels.com guest review
AmazingGenuine Hotels.com guest review
the hotel elevator smelled like dog, the carpet and room carpet appeared dirty throughout my stay. I became sick and sinus problems for my girl because of the room allergiesGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your resent review on your stay at the aloft. We are very sorry to hear about the issue you encountered during stay and we sincerely apologize for the condition of your room and room carpet. We are a pet friendly hotel but we also ensure that our rooms are properly cleaned prior to a non-pet guest checking into any of our rooms. Please accept our apology and we greatly appreciate the feedback about your stay.
IT was awesome. The room was small but clean and cozy.Genuine Hotels.com guest review
The hotel is pretty nice with a wonderful neighborhood. My coffee maker was broken I called the reception to see how I could get another one but I was ignored by the person I talked to. I think they should train their employees to deal with all kind of situations. It is a pretty nice hotel but not sure if I am coming backGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thanks for the recent review and we are so happy that you loved the location and our neighborhood. I sincerely apologize for the way you felt about our talent member not addressing the issue with the coffee maker as this is not how we train our talent and I agree it is unacceptable. Our number one priority is each and every guest and any request they may have. Thank you again and we would love to have you back to experience the true service we offer.
"Great value and location"
Great value hotel. Prime location.Genuine Hotels.com guest review
"Very nice, but.."
No place to put our clothes.. we actually lived on our suitcases. Pool is very small. Besides that - very nice place, clean, modern and dog friendly but they ask you to be with your dog all time. What if we want to go have dinner at a nice place and leave the dog in the room?Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thanks for review and extremely happy you found the property to be clean, modern and very nice. Yes, our pool is a lap pool and that’s all it will ever be as most guests just want a quick dip in the humidity controlled pool area and sit listening to the eclectic jams playing 24 hours a day. We are very proud to be a pet friendly hotel and we ask all of our four legged guest to be on their best behavior as we would expect of our guests. We don’t mind your pet being crated while you are out but when they misbehave we have to ensure that other guests are not disturbed as well. Thanks again for your review and we invite you back with your four legged family member.
"Go somewhere else"
Yes their is no doubt the hotel is nice looking, however you have to pay for every single little item. Parking is $16 a night! Who pays for parking at a hotel? I would write more, but just disappointed over all.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review about your recent stay at the aloft. We apologize that you were disappointed with your stay and we always look for specific feedback about what we could have done differently. Each hotel located in the heart of Galleria charges for parking and we are very competitive with our parking pricing. Thank you again for your feedback and we appreciate the review.
Aloft was an overall nice hotel. The front desk staff was very friendly and welcoming. The lobby has computers for guest use, tv's and a pool table. There is also a bar in the lobby and guest can enjoy music during the evening hours. I found the room (King bed) to be a bit small, however we were comfortable. I did not like the parking garage. Every […] time we left or returned we had trouble entering the garage with our key card. Overall our stay was enjoyable and I would stay at Aloft again. Read moreGenuine Hotels.com guest review
Nice!!'Genuine Hotels.com guest review
It was like paradiseGenuine Hotels.com guest review
The only thing was the charge for parking, a little bit high, otherwise we had a great experience.Genuine Hotels.com guest review
Due to family emergency, I did not make the stay. I would like to thank the Hotel.com representative who contacted the hotel. They agreed to allow me to use the reservation at a later date. I look forward to contacting Hotel.com to reschedule my stay during this holiday season. Thanks for everyone's consideration.Genuine Hotels.com guest review
Awesome place, the interior design is kinda different than a normal hotel. Pretty hip. The mall is at a walking distance. Lots of places around to eat.Genuine Hotels.com guest review
The parking expense felt steep for where I was located and no valet but otherwise I was satisfied with my experience. My front desk interactions were first rate!Genuine Hotels.com guest review
"Best hotel in Houston"
My favorite hotel in Houston. Always great.Genuine Hotels.com guest review
We love the idea of simple and elegant. Aloft was that for us. We were left to attend to what we wanted. I got the hotel staff was there for whatever we needed to make our stay enjoyable. My grandchildren loved the pool and the pool table. Good job.Genuine Hotels.com guest review
"Great layout and perfect location."
Houston is not a great town, but if you need to visit it then this is the best spot right by the Mall and all the restaurants. Aloft rooms have a genius design where everything fit in perfect and they have made space for you to put your suitcases down. Every room also has a fridge. The hotel offers a free shuttle service to anywhere in a 3 mile radius […] which is very handy as Houston is not pedestrian friendly and it was freezing cold in November. The staff was super friendly and helpful. Read moreGenuine Expedia guest review
"Beautiful accomodations, wonderful staff"
I came in from upstate NY to attend a class. I am not very familiar with the Houston area and the desk personnel were very helpful with directions and securing transportation.Genuine Expedia guest review
"Need a better customer service people like Jasmine"
My stay was good. but the young Man that works at night is not friendly to customers. he was rude to the extent a gust has to cancel his reservation because of him. Thank God you have the young lady that works Morning by the name 'Jasmine". she is very kind to her guest.Genuine Hotels.com guest review
"One night in Houston"
Great location, good value, close to Galleria. If you go to the Galleria from ALOFT, do yourself a HUGE favor- walk - don't drive. Galleria parking is HORRIBLE.Genuine Expedia guest review
Neat vibe! Rooms design was quite novel. Loved the room! Great stay for price especially compared to price of other nearby hotels.Genuine Expedia guest review
Was Good, very clean elevators were slow and the cleaning service forgot to leave hand towels on our last day. But over all was a pleasant stay.Genuine Expedia guest review
"Great location in Houston"
It is our third time to stay there and have lived it each time. It's close to do many things. Great shopping, the Montrose area, Uptown. Very easy to get to a lot of things. Will stay there again.Genuine Expedia guest review
Staff was great, very friendly. Located in a geat location for shopping. It's very fun atmosphere, the bar downstairs was lots of fun!!Genuine Expedia guest review
Would have left a better rating if the hotel wasn't so incredibly noisy! My neighbors next to be were so loud it'll the wee hours and then woke me up with their talking. The people above me were loud too. I normally love stay at this hotel cause its clean and the bed super comfy.Genuine Hotels.com guest review
"Would not stay with this hotel brand again."
The decor was immediately uncomfortable, although I'm sure some would like it. It is very "urban/metrosexual", and even on the 3rd day I found it a bit jarring. (Hot pink billiards table in the lounge, rainbow light fixtures along hallways, club music in the elevators.) Staff was reasonably accomodating, although 2 things left me unhappy: (1) the door […] hanger offers a $5 discount for every day that one refuses housekeeping service. When I asked for my discount (while purchasing a salad) the manager informed me they were no longer giving the discount. When I reminded him that it is advertised in the rooms, he begrudgingly discounted my purchase and walked away. I later found the charge re-added to my bill. (2) Friday night from 11pm-12am there was loud dance music/bass being played somewhere in the hotel. I called the front desk (room phone had every button programmed to give a busy signal, had to find the phone number and call from my personal phone) and the manager offered to dispatch security. When I called 30mins later to report the problem had not stopped, the manager said security had not found a problem and it was probably the bar next door. The music did stop before 1am. Upon checking out, I found the extra charge on my bill for $5.50. I never signed for this charge. I would have mentioned it to the manager, however he was the only one behind the desk on a Saturday morning and was answering phone calls while performing my check out. Read moreGenuine Hotels.com guest review
"Personal hot buttons"
A loft got rid of valet parking which is a negative to the constant traveler. The customer service at check in and the bar was very welcoming. The beds are very hard which caused for a sleepless night. I would still recommend A Loft Houston if you can deal with no valet and hard beds. Very clean and nice service.Genuine Hotels.com guest review
"Great experience at Aloft"
Great stay in this comfortable efficient room with a great bar in the lobby set right where you want to be in Houston. This will be my go to place on all Houston trips.Genuine Hotels.com guest review
I had an amazing trip! I love that it was so quiet and not a lot of foot traffic. The bed was extremely comfortable which was great after long days at work.Genuine Hotels.com guest review
"The Open Til ALMOST Midnight Hotel Bar......."
Overall it was Okay...... I chose this Hotel because they SAID they had a Hotel Bar that Open Til 12am, But when I went down there at 11pm, It was closed and they said the Bartender left nobody was there..... There at least 5 people in the Bar, All wondering where the Bartender went.....Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review about your recent stay with us here at the Aloft. Please allow me to apologize for the inconvenience of our Wxyz bar not being open until 12 am. I do not know when you stayed or what night this happened there may have been some extenuating circumstances that may have happened which would explain why Wxyz would ever close early. We sincerely regret that this happened and it is definitely not a normal occurrence for Wxyz to close early. Thanks you for your patience and for expressing your concerns about this incident I will certainly be looking into it as a matter of urgency. Thank you again for your comments.
Well located. Comfortable bed. Room layout a little odd but that is contemporary I guess. Not a romantic place to take your woman but can be fun for a family as they do accept pets.Genuine Hotels.com guest review
Was great and easy access to everythingGenuine Hotels.com guest review
Reservation for a kind bed. Got two beds instead. Need to pay attention to detail.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your comments and we apologize that the we did not have your requested room available for your stay. Room types requests are allocated upon check in and are based on availability and sometimes when the hotel is extremely busy we are unable to honor every request. Thank you for your comments and we look forward to your return visit.
"I'll stay again..."
I've stayed with this ALoft pretty frequently in the last year, and the hotel feels like it's going through some changes. They discontinued the valet parking service, for instance (and I see that as a positive change). It's hard to beat the location, and the configuration of the property makes for easy access even when you're packing a good bit of luggage […] and gear. The two prior stays were not quite on par, but this one was better. The maintenance staff needs to step up their game; however, the hotel staff is responsive when an issue is brought to their attention. If I can get in with a better than normal rate, I'll likely stay there; however, if it's the full-price rate, then I'll think twice. Still, the beds are very comfortable. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )