"Great hotel at affordable price"
Great staff! Love that they took care of my requests and needs immediately. Even checked in early which was perfect because I recently had surgery and arrived ahead of schedule wanting to relax. I certainly also appreciated the shuttle to the Galleria. Great experience for my short stayGenuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you so much for your comments as our Talent loves to go above and beyond for our guest!
"Great location on Westheimer"
I enjoyed the convenience of the hotel location. The room was a little small, but suitable for just me and a weekend stay. Room was clean and had all of the basics. The nice shower was a plus. The only negatives I have is the outdated decor, slight odor in the hallways and elevator, and overpriced food and commodities they offer. Be prepared for credit […] hold for incidentals and parking fees. Overall, I enjoyed my stay, the guest relations staff was friendly and helpful, and I would stay here again. Read moreGenuine Hotels.com guest review
"Was not impressed"
The hotel being in a great location and the staff where the only good good things about this hotel. When I walked into my room I immediately notice a stale odor that stayed my entire stay. The rooms are probably the smallest rooms I've ever stayed at. The most annoying thing about this hotel is the self parking garage. Overall I would not stay here […] again. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria We sincerely apologize for the issue with the stale odor in your room, we always wanty make it right for all of our guests. Thank you for letting us know.
"No complimentary shuttle to or from airport."
Rooms were smaller than expected. Shower was advertised as extra large but was just an average one shower head shower. When I called I was told there was a complimentary shuttle to and from the airport. This was not the case. If I wanted a taxi, I was also informed that the taxi amount would be $27. This was not accurate. It was $67 for a one way trip […] from hotel to airport. The Hilton provides complimentary shuttles and much better reception services. I will be staying with them next time. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review and we apologize for the misundestanding about the shuttle. We never have had a shuttle that goes to the airport and bask. We do offer taxi or limo service for a surcharge. Thank you for your comments.
"Convenient to the next mornings earl appointment."
I wish the breakfast was open earlier. I wish they had a bath tub!Genuine Hotels.com guest review
Stay was great, the amenities were perfect.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria we are so happy that your stay was great! Thanks for the review!
Very nice great location. The front desk was great. The room service was disappointing. We hung the green card on the door, explained to the maid service we still needed trash emptied, more coffee, water& a few new towels. After a long day of competition both of our rooms had not been tended too.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thanks for letting us know about the staff and service. Yes, the green card being on the door will not get any service at all due to our Green Program in place. Thank you again for letting us know.
"Dogs and Parking"
The only complaint I have is that you have to pay $16 for parking and that there were dogs barking in the room next to me.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your comments about your stay.
Not hot waterGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria We sincerely apologize for the hot being out . We did get it back up and running within 2 hours of the notification. Thank you so much for sharing your concerns.
"Perfect location as close to shopping and eating"
It was a quick trip so the convenience of garage parking with the same elevator access to the room was priceless!Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for your comments and we greatly appreciate you sharing your views of your stay.
I had a wonderful stay here. The manager saw that I was extremely tired from my travels and offered me a complimentary breakfast. The food was delicious and the chef created a sandwich just for me. The service here was wonderful, the room perfect and clean. It did get a little noisy when some neighbors made their way in around 4am but other than that […] it was a lovely stay. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for comments about your stay and it was a pleasure having you as a guest. We always wnat to ensure our guest have a wonderful stay. We will share your comments about the food with our Refuel Team.
"Super nice staff & Very clean hotel"
I would stay here next time I'm in VegasGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Donna, it was wonderful having you here as well and truly appreciate the comments about your stay!
"nice date night getaway"
Very friendly staff. Nice bar and bartender. If your looking for a nice place to stay, this is it. Wife and I are not high maintenance neither is this hotel. Rooms are not that big but if your just sleeping and showering, this place is perfect. Looking forward to comming back.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Hi Ryan, we are so glad that you and your wife enjoyed your stay. We look forward to your return the next time you are in Houston.
I've stayed at this hotel before and absolutely loved it. This stay was good as well, but i was somewhat disappointed that the beds were hard. My first stay was in a single bed room and the bed was very comfy... This time we stayed in double queen bed room, and the bed was hard and left my arm hurting. The room was also a little smaller than expected. […] Other than that, it was still extremely nice. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Hi Maggie- we will be replacing our beds very soon and we apologize that you didn't feel as comfy as before and we sincerely apologize. Thanks for the feedback about your stay!
My stay was great until bedtime. My daughter had the unfortunate experience of hearing our neighbors' late night activities. Lol the walls were very thin. But other than that the hotel and staff were great.Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thanks for your feedback and understanding.
"Played billiards & swam in heated pool!"
Great time! Would recommend to anyone wanting to stay in the Galleria area. Very convenient to lots of shopping and great restaurants.Genuine Expedia guest review
Response by Aloft Houston by the Galleria We are so happy you enjoyed your stay and our Remix area and Splash area as well. Thanks for the great feedback!
Room was smaller than most in area I've stayed in.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thanks for your review-our rooms are a standard size for an Aloft but many Alofts vary in their room size. We do appreciate your comments.
"Enjoyed our stay!"
Rooms were nice and moden feel. Very friendly staff. We received complimentary drink tickets which was nice for our weekend staycation. Bar made some awesome drinks as well. Close to many nice restaurants and entertainment.Genuine Hotels.com guest review
"Great place to stay!"
This is the second time I stayed at this hotel and loved it as much as the first time. The location is perfect. The best place to stay for this great rate. The room is lovely with plenty of space and clean.Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for your review. We are very happy that you enjoyed your stay.
I loved everything about this hotel from the refreshing drinks from the bar to he contemporary way the room is set up. I will be backGenuine Hotels.com guest review
SERVICE WAS GOOD . sTAFF VERY FRIENDLY. 18-24 BUCKS PERNIGHT FOR PARKING IS A BIT ROUGH IN MY OPINION, BUT THE PRICE OF THE ROOM WAS GOOD FOR THE LOCATION. THE WALLS ARE PRETTY THIN SO YOU WILL CERTAINLY BE DISTURBED BY THE CLEANING CREWS IN THE HALLS IF YOU PLAN ON SLEEPING PAST 9AM. HOTEL IS PET FRIENDLY WITH NO ADDITIONAL FEE WHICH I FIND EXCELLENT. […] MANY RESTAURANTS AND SHOPS IN THE SURROUNDING NEIGHBORHOOD. Read moreGenuine Hotels.com guest review
"Great location and great service"
Great service, design and locationGenuine Hotels.com guest review
"Great room in a great location."
This was a nice hotel in a great location. I had a conference in the are and wanted to give this place a try. I am glad I did. It has nice rooms and a nice atmosphere. I will be staying there again in the future.Genuine Hotels.com guest review
"Spring ahead too soon"
We were happy with our room, but were quite disappointed to be awakened by housekeeping staff at 8:00am. This was the second day of Daylight Savings, but that should not have mattered. Even with a sign on the door, the knocking on other doors of nearby rooms was disruptive. Also, the parking garage was a challenge since the ticket dispenser and card […] reader were located on a very steep sloping section of the driveway. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you so much for your review. We apologize that you were disturbed by the housekeeping staff at 8 am. We will touch base with them. Thank you for letting us know about the issue with the parking garage as well.
The overall stay was nice. I do have a few complaints that are in line with other reviews. The beds are hard and you have to pay for parking.. $16 a day is a little much! Also the guide button on the tv remote isn't functional do it's a little annoying to have to go through each channel to find something to watch. But like I said before the stay was […] nice. The room was clean and staff was friendly. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your comments. We do apologize for any issue you encounterd Our beds will updated later this year wtih all new beds. Thanks again for the review!
"Rooms were awesome..."
It was good. I loved the room...Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your comments and we are so happy that you loved the Aloft concept.
Had a unique odor at this hotel.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review. We apoloize if you were not happy with area air freshener we use for the Aloft. We have a unique and brand specific air freshener that is required in all of our common areas. Thank you for your feedback as we grealty appreciate it.
Maybe it's just the design of this hotel but it doesn't feel comfortable enough for couples or even families, only someone on a business trip. One issue is the bathroom is open to the room with little privacy. Also, unfortunately Starwood does not give awards points if booking through Expedia, unlike other top hotel chains.Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you so much for your review and we're sorry you didn't like the Aloft concept. OUr atmosphere is very eclectic and we love families along with business and trendy people-just to name a few our wonderful guests. You are correct about the points, by booking directly with us you get bigger rewards and easier booking terms as well. We appreciate your review and wanted to say thank you for your reposnse.
"Hotel close to everything"
Everything was nice really enjoyed my stay. I will be staying again. Everything was really close to the hotel.Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you so much for your review.
"Very impressed with the customer service..."
My wife and I had booked two nights at Aloft and I have to confess, it did not start well since our room was not available due to an unforeseeable pipe issue. That being said, Aloft went to GREAT LENGTHS to accommodate our inconvenience. They put us up at another hotel with all expenses paid and then when we came back the next night, they once again […] covered ALL our expenses including free breakfast, free parking, and a couple drinks that night. Being a management consultant, I must say I was VERY impressed with how Aloft handled this initially challenging situation. We will definitely be back and have already told several people about the excellent service and accommodations at Aloft! We highly recommend Aloft Houston by the Galleria for the quality of their hotel and for the quality of their management and staff. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you so much for your review about your stay.
Every thing was great except the pillows way to airy. As soon as you laid your head on them the just flattened.Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for letting us know about the pillows and we sincerely apologize that all 4 pillows on the bed were that way. There should always be 2 hypo-allergenic and 2 down filled pillows so that guest have their choice of firm or soft. Thank you letting us know.
Great, clean hotel. Only reason for the 4 stars is no late night room service or restaurant in hotel. Not a big deal though, a lot close by. Price was fair.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Hi Matt and thanks for the feedback. Just to let you know we do have our Refuel area which is available 24 hours a day for all of our guests use. It has hot and cold items available for our guests to choose from. Thanks again for the positive review!
"Awful Customer Service"
The staff was rude and unprofessional. They called an unmarked cab for us and said they had negotiated a set rate of $20 to take us to the rodeo and the driver charged us $40 even after we said the rate we were told by Aloft. I came to the front desk several times and was ignored for several minutes while they talked about concerts and/or each other. […] I will absolutely not stay here again and would not recommend this hotel to anyone. I have never been so baffled by a lack of customer service at a hotel. Read moreGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Hi Sara, I apologize the customer service you received. I also wanted to follow up about the taxi service here in Houston. The cabs and limo drivers have meters and set rates for all fares whichwe have no control over. I will glady notify the cab company and issue a complaint on your behalf as this is not what our wonderful city wants or needs when it comes to a cab fare that is not fair or un-metered. I will also use this as teaching opportunity for our team so they understand the importance of great customer service. Thank you for your review.
"Great and near stay"
Staff was friendly and the rooms were nice. Beds were not so comfortable but overall the stay was great!!Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for your response and we apologize you did not find the beds compfortable. We are happy that you loved our service. Thank again for your response and review.
"Good location, noisy rooms."
Hotel is at a good location right by the Galleria and close to many restaurants and shopping with cheap room rates for the area. Staff were friendly and helpful. However, there was a lot of noise everywhere. Whether from the street traffic below, from other guests with a crying child on our floor or from live music at the bar across the street, it was […] hard to get a good night's sleep. AC unit had loud high pitch whine even on fan mode, so was not able use it at night to help drown out the noise. Also, refrigerator did not cool very well and the ice machine was two floors away which was at times inconvenient. Hotel seems better suited for a younger, drunker, clientele than for anyone looking for a quiet, relaxing getaway. Read moreGenuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for your fgeedback and we are glad you loved the location. We do apologize that you did not find the Aloft concept meeting your needs. The property is located in the heart of the Galleria district with many options for our guests to choose form and have fun. We sincerely apologize for the issues that you encountered and appreciate the feedback on the noise. Thank you again.
Nice hotel wasn't what I expected for price. Pool small and coldGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria We do apologize that you did not find our pool to be warm and welcoming as the size is for lap swimming only. Thank you for your comments and the review.
"Nice and very simple"
Hotel was nice but very simple. Desk staff was friendly and rooms were spacious. Breakfast not included and no hot tubGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review and glad you enjoyed your stay. YOua re correct that this location doea not offer a hottub in the pool area. But thanks for the suggestion.
There's is nothing more valuable than having friendly staff to greet you and cooperate with your needs during the stay. Tomeka is the BEST!!!! The staff at the front desk were always polite and positive the entire weekend.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for the review and we are very happy that our staff went above and beyond, We will pass your comments along to them.
"Great location; hotel staff not very knowledgeable"
Nice location. Not much help from the staff in terms of directions or restaurant recommendations. They do NOT have samples of BLISS products in the rooms as the showers dispense hair products. Health club was decent. While we did not visit the Galleria, it is within walking distance. Rooms were clean and comfortableGenuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review of your stay. We do offer body wash and shampooin the showers as well as soap and lotion on the vanity tops. Thank you for your positive comments!
"great place especially for the price"
Cool boutique hotel feel at a great price in a great part of town.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your comments and happy to see that you loved our sassy and savvy style.
"Customer Service was Lacking"
The location of this hotel is great in my opinion, on a major street that is easy to navigate. The room was nice and clean. The customer service, however, left something to be desired. My friend and I arrived and checked in relatively easy but when we reached our room on the 6th floor the keys did not work. So I left my friend with our luggage in the […] hallway to go down stairs and reactivate the keys, when I returned to the room the keys worked but we quickly found out the room was already occupied! So we took our things back down stairs and waited for a someone to help us, when we finally got a new room the front desk attendant comped us some snacks at the snack/meal bar. When we finally got our things together and up to the "right" room we found out they had us in a single king when I paid for a double queen. Oi Vey! So I called the front desk and told them this was the wrong room, they told me to wait 20 minutes while they sort it out so I told them they would find me in the bar when they figured it out. 30 minutes had gone by and I could see the front desk gossiping amongst themselves so I had to walk over there to ask if they had figured out my room or not, the attendant said "Oh yes Mrs Doe, let me get right on that." Really? Long story short, we were stuck with the king room and they blamed this booking site. They did end up comping me a few drinks and parking as well. But for the price, I expected a little more attentative service. Read moreGenuine Hotels.com guest review
"All was great"
Everything was good except the shower,the water keep going outside the shower and everything gets wet. Other then that I had a very good experience. TyGenuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for your comments. We are currently reviewing guards for all the showers doors. Thank you again.
Enjoyed the ambiance and staff of the hotel. Cool looking and close to all of my activities. Liked that the parking was directly underneath the rooms so you don't have to walk a block to get to parking. Felt very secure.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your comments.
Fairly priced for location and service was pleasant. Rooms were clean and very modern.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you for your review.
"Modern, great location, nice staff"
This is my second stay at this Aloft. No surprises. Everything that I need as a business traveler. Wi-Fi, central location, exercise facility, breakfast on the go.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thanks for your second visit and we loved having you here as well!
Everything about the room and the hotel itself was great. Me and the fam will probably stay here again when we're in Houston.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thanks for the review and we look forward to your returned visit.
FRIENDLY STAFF...CLEAN HOTEL....WALKING DISTANCE FROM GALLERIA MALL.....SAFE AREA!Genuine Expedia guest review
Response by Aloft Houston by the Galleria thanks for the positive review and we are so happy you loved the location!
"Disappointed in hotel. Much nicer on internet"
It was ok just disappointing as room was very small. Nad to go to other floor to get ice. Nice having refridge and towels were nice and thick.Genuine Expedia guest review
Response by Aloft Houston by the Galleria Thank you for your comments. I do apologize for your inconveinence of going to another floor for ice as we only offer one ice machine on the fifth floor so our guests do not complain about noise on the floors. Thank you again for your comments.
The hotel overbooked and we did not get the two queen beds that we reserved. It made it difficult to stay in a King Bed room. This was very disappointing. We did receive a free breakfast and valet parking. The service was friendly and nice but you expect you to get what you make reservations for.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria We sincerely apologize for this miscommunication between Expedia and our reservations we recieved. Thank you for bringing this to our attention.
"Great place to stay"
Had an amazing stay. Great location and meet all our expectations.Genuine Hotels.com guest review
Response by Aloft Houston by the Galleria Thank you
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