Hilton Garden Inn Indianapolis/Northwest - Indianapolis

Same Quality you'd expect

Genuine Hotels.com guest review

The lady at the front desk was wonderful. The only thing that spoiled my stay was the fact that you have replaced your down feather pillows with pillows filled with artificial stuff. Please put the down feather pillows back. I don't sleep well on the artificial stuff.

Genuine Hotels.com guest review

Hotel was modern and new and the staff was very friendly.

Genuine Hotels.com guest review

Do not stay on weekends.!!! The dining room was out of everything.

Genuine Hotels.com guest review

While staff was friendly, the hotel was severely understaffed. Waited 10 mins for front desk clerk to show. She was not only the front desk agent, but shuttle driver and from what I could tell part of housekeeping. Ordered room service - food was OK. Could never get heat adjusted properly. No clean towels in swimming pool area - lots of used ones draped […] over chairs and on floor. Read more

Genuine Hotels.com guest review

Nice staff, clean facility, great location. Friendly bar staff

Genuine Expedia guest review

We stopped here as we were passing through Indianapolis. The hotel was quiet and rooms were nice. We slept well. We grabbed a sandwich at Quiznos across the street on the way out. The neighborhood felt relatively safe. it was in a business park area.

Genuine Expedia guest review

Despite the doors slamming all night, the stay was pleasant. We stayed 2 nights and were very impressed with the front desk staff and managements response to 2 minor issues we had- metal grinding in ac and very loud neighbors. It is obvious that they care about customer satisfaction. Great central location.

Genuine Expedia guest review

Friendly staff, clean room, quiet room - especially considering the hotel was pretty full. The location worked very well for attending the Indy500 race.

Genuine Hotels.com guest review

The hotel was extremely well maintained and the desk people very friendly and helpful. Hotel is a bit away from things but with a car that is easily solved. Right next to a small strip mall with a very good breakfast and lunch restaurant. The beds are adjustable to the level of firmness you desire. Very nice.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms had an unusual odor due to the carpet or furniture. We switched our first room and the second room smelled the same so it is likely in all rooms. I also found an unexplained $20 charge on my credit card the day after checkout. Per the hotel, this was a temporary charge, to be removed after 48 hours, since I booked through Expedia, and the […] charge was apparently explained in the fine print. They did not explain up front, and I have never heard of such a charge through a hotel on a prepaid room. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We have stayed at this Hilton Garden Inn before, so when we suddenly had to go to Indianapolis for a funeral, we knew where to stay and booked there right away. The rooms are clean and they offer good customer service, overall. We were a little disappointed that the front desk was unattended when we went to check out, but we did leave very early in […] the morning. As I was leaving a note, an employee did show up. Also, our room smelled a little like mildew. This is unusual for this hotel. It may have just been the heating unit. We would definitely stay here again, and we have recommended this hotel to family members. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed here while visiting family. The hotel was nice and clean. The staff was very friendly and helpful. We'll definitely go back when we're in town.

Genuine Expedia guest review

Theonly issue was breakfast that was not included in the price of the room. This added an extra $10 per person each day.

Genuine Expedia guest review

Just spent one night but the hotel was in good condition. The area where it is located has obviously taken a hard hit by the economy as most things were out of business despite all the buildings being newly constructed.

Genuine Hotels.com guest review

This hotel had all of the basics that you need on a short stay. I really appreciated the Free WiFi, which all hotels should offer, but don't.

Genuine Hotels.com guest review

The hotel was ok nothing special. We were surprised in the morning when there was a $8.95 charge for breakfast when a quarter mile down the street was another same quality hotel we could have stayed at for the same rate with breakfast included. Also we called the hotel when we booked it because it said tub only on some rooms and we wanted a tub and […] shower room and when we called we were assured that only a few rooms only had a tub with no shower. Our room turned out to only have a shower and no tub. And our view was of the roof below with spot lights which of course where on at night and shinning into our room and air conditioning units. Disappointing. Will not stay there again. Read more

Genuine Hotels.com guest review

I was impressed with the service, and cleaniness of the hotel. I plan to return for a weekend getaway real soon.

Genuine Expedia guest review

Our stay started off a little rocky. I checked into my room and left right back out so I never actually saw the room. Once I returned to the hotel at about 1:00am I opened the door and there were people asleep in the room! I could not believe this, I have stayed in a lot of hotels throughout the US and I've never had this happen. I went back to the […] front desk to explain what was going on. The front desk manager in training was very confused but he did get us another room as well as complimentary tickets for breakfast service for two days, since I was staying two nights. Other than this, my stay was pleasant. Read more

Genuine Hotels.com guest review

My son just moved to Indianapolis and this hotel is only 20 minutes from his place. The room I had was lovely and the bed was wonderfully comfortable. My biggest pet peeve at hotels is scratchy towels. This hotel had plush comfy towels. Perfect.

Genuine Hotels.com guest review

I read a few reviews from expedia about this hotel and decide to giev it a try. The lobby offers hot cofee and water which is more important during the winter time. Room is nice, my kids enjoyed the swimming pool - nice and clean. Price is much cheaper comparing with other similar quality hotels around. Definitely recommend you to stay at this hote […] l. Read more

Genuine Expedia guest review

I am not familiar with Indianapolis and our purpose to be in the area was to attend an art show. In spite of all the road construction the hotel was easy to get to and very conveniently located. I did do quite a bit of aerial surveying of the area by Google. If we had more time we wish we would have brought swimwear as there was a nice pool. The bar […] and eating area is clean but a little sterile for ambience. Definitely a nice place to stay, with nice and clean rooms located in a quiet and pretty area. Read more

Genuine Hotels.com guest review

I am starting to always book trips at the Hilton Gardens. These hotels seem to have everything you can thing of covered and conveninently set up. Helpful and cheerful staff. This hotel in particular seems to be newer. Loved it.

Genuine Expedia guest review