This was our second stay and just like the first time, the staff is great, the room was comfortable and clean, the location is super convenient to downtown and the Biltmore, and the breakfast is terrific. When we booked the room online we asked for a higher floor with a view of the mountains, and even though the hotel seemed pretty full we got what […] we asked for. The cookies are a nice touch. Highly recommend! Read moreGenuine Hotels.com guest review
"Disappointed no hot tub like the web site said."
Overall a very pleasant place to stay. Breakfast was good. Pool was closed and hot tub dismantled, not clear on web site this was the case.Genuine Expedia guest review
The beds were like sleeping on the floor. So if you like firm mattresses this place is for you.Genuine Hotels.com guest review
"Conveniently located and not far from I-40"
The staff was very helpful. The room was clean and large. The.breakfast was outstanding!Genuine Hotels.com guest review
"Neat and tucked away."
I chose this hotel because of another of the chain I previously stayed in and was not disappointed. All of the employees were friendly and upbeat from the front desk to the floor staff. This hotel was not in the midst of the city but was close enough to all the places I wanted to go. Enjoyed my stay.Genuine Expedia guest review
"Exceed my expectations!"
They even called my room about 20 minutes after I moved in to check whether everything was ok.Genuine Expedia guest review
Lots of hospitality, great breakfast (served later on weekends, a plus). Beds crispy clean & comfy. We were on the 1st FL & did not experience excessive traffic or noise. Convenient to everything. Would definitely stay here again.Genuine Hotels.com guest review
The hotel staff provided immediate answers to all of our questions on surrounding places to dine with turn by turn instructions. Couldn't have asked for more.Genuine Hotels.com guest review
This Country Inn and Suites was very nice. The lady that checked us in was very accommodating, putting us on the top floor in an end room when I mentioned we just wanted quiet. Breakfast was plentiful and tasty. The staff who worked breakfast did a great job and was friendly as well. The hotel and room was very clean and comfortable.Genuine Expedia guest review
"Great staff! Great room!"
Met by exceptional front desk clerk. She sent us to a wonderful barbecue place. Room was clean and big. Great breakfast as well!Genuine Hotels.com guest review
Convenient, easy in and out. OK breakfast butt excellent for the priceGenuine Expedia guest review
"Homey, clean,simple & affordable"
We needed a place to stay on our way south. The staff was very professional and quite helpful! The breakfast was very good. Lots of options & good coffee. It's no Hampton Inn, but was great for one night, and very affordable- especially for a suite. (less than $100 and more than ninety with/tax since I can't post the rate).Genuine Expedia guest review
"easy to find"
we enjoyed it very much! Great hotel and super nice staff!!!Genuine Hotels.com guest review
"fantastic service but Horrible Bed!!!"
The service at the hotel was amazing and the continental breakfast wasn't bad. The hotel is about 15 minutes from downtown Asheville but is also convenient to great hiking. The mattress at the hotel was horrible. It was hard as a rock and I could feel every spring in my back. I will not be staying here againGenuine Hotels.com guest review
"Easy drive to local dining and downtown/hwy"
Loved it! Very easy to get around and close to everything. Breakfast was great too. Great parking and a very nice view of the smokey mountains. staff was very friendly. Thanks Anna for all of your help with the very late check in!Genuine Hotels.com guest review
we all had a good time, will come back breakfast was greatGenuine Expedia guest review
OkGenuine Hotels.com guest review
Excellent!!!Genuine Hotels.com guest review
"Long weekend stay"
I was visiting a family member for a long weekend and this hotel worked out perfectly. I had stayed there once before and would definitely stay there again!Genuine Expedia guest review
"Good for trips to Biltmrore"
Room was clean and staff was very friendly. Our room was noisy, the hotel seemed to be pretty crowded and teenage kids next door kept running in hall, knocking on doors and talking loudly. Walls were thin enough that I could have participated in conversation. Water pressure in shower was low, which may have been due to how many people were at the hotel. […] The hotel is very convenient for trips to Biltmore, hop back on Interstate and it is 6 miles. Breakfast was ok, the breakfast staff was excellent and tried to keep everything refilled. They could add another waffle maker, as there is only one and there was often a 5 to 10 minute wait to use it. The beds were very firm for me. One very minor thing, they used to have fresh-baked cookies at this location and now they have hard store bought cookies. Not a big deal but my kids were disappointed. Read moreGenuine Expedia guest review
"Nice hotel about a 10 minute drive to downtown"
Very nice, courteous, and helpful check-in and front desk clerks. Well-maintained hotel. Quiet and comfortable beds. Free coffee and cookies were constantly available in lobby. Adequate parking. Breakfast included in room rate included scrambled eggs and link sausage, but having the same offerings every morning gets monotonous after a few days. We brought […] a halved grapefruit in with us one morning, along with grapefruit spoons, and left one of the spoons behind. The next morning the breakfast server brought it out to me, saying they had saved and washed it for me. Also my daughter left some boots behind in the room, and realized it after we left. When she called the front desk, they already knew about the boots and said they were holding them for her. Read moreGenuine Expedia guest review
"Pleasant but not fancy"
All just okay. Would rate it higher if we had paid around 75.00 vs 100.Genuine Expedia guest review
We were so comfortable that we did not want to leave. Lovely hotel and surroundings. Would definitely stay there again.Genuine Hotels.com guest review
I really enjoy Country Inn and Suites. Great breakfast. Comfy beds. Friendly service. Free coffee 24/7. Shower temperature was a bit messed one day. It would change from cold to super hot instantly, without turning the knob. This only happened one day though. Other than that, great! Will definitely visit again!Genuine Hotels.com guest review
Very good to excellent. Nice surprise. Usually a Marriott or Hyatt person.Genuine Hotels.com guest review
"Great Hotel Staff"
The hotel staff was extremely nice and helpful. We finally made it to the hotel after being stuck in Charlotte for two days due to the snow storm. When we arrived, The front desk attendant had a smile on her face and made sure we had everything we needed. She even made a call to the room after we checked in to make sure everything was OK. She went above […] and beyond and it was very much appreciated. Read moreGenuine Hotels.com guest review
It was a clean hotel with friendly staff.Genuine Hotels.com guest review
"Very clean, but noisy"
Very clean room, friendly staff, nice breakfast, but walls are paper thin so you can hear conversations in the next room even if they're quiet. You can hear noisy rooms 5 rooms down. If you can get past the noise, it's a great place. I used ear plugs and slept fine.Genuine Expedia guest review
"Hotel itself is excellent!"
Desk staff was extremely pleasant and helpful, room was excellent, breakfast was varied and tasty. I could not praise this hotel enough for the value provided.Genuine Hotels.com guest review
"picture perfect hotel with excellent service"
My family and I really enjoyed our weekend in the Asheville area, especially our stay here. The coffee and cookies in the lobby were great, although the coffee was empty when I wanted a cup. The very helpful woman working the desk came right over and made a fresh pot and apologized sincerely. My wife and I were very impressed with the superb customer […] service at this hotel. Our family will certainly stay here again! Read moreGenuine Expedia guest review
"Easy on/off Hwy40"
Pleasant staff, not very busy - but it was cold and 'not in season'. No problems.Genuine Hotels.com guest review
We had a wonderful night. The desk clerks were so friendly and helpful. They sent us to just the right restaurant for supper!Genuine Hotels.com guest review
"10 minutes from everywhere!"
My friend and I visited Asheville for the weekend. The hotel was affordable, clean and convenient! It's location is exactly 10 minutes from everywhere- the Biltmore, Biltmore Village, Downtown, and great restaurants!Genuine Expedia guest review
"Nice Hotel in Asheville."
Thoroughly enjoyed our two night stay and would highly recommend to anyone.Genuine Expedia guest review
"Functional, great value hotel for those with cars"
This hotel offers great value for those who just want a place to sleep and rest after visiting Biltmore and Asheville. The staffs are nice. I knew I would be checking late (after midnight), and I called them before hand to let them know. They assured me that there would be someone to let me check in. The check-in staff was efficient and courteous, with […] that authentic Southern hospitality that does not seem forced or manufactured. There's a hand-written note from our housekeeping lady, and although I know that she probably wrote down 50 of those a week, the personal touch is nice. Room is clean. AC works fine. Decor is nothing to rave about, but nothing too kitschy or stale either. Room is surprisingly large for the price we paid. It looks more like a suite, with living quarter complete with sofa and table. Bathroom amenities are the usual Pantene fare, but clean enough. There's a business and fitness center. I didn't use them, but from the look of them they seem pretty functional. Hotel is pretty far from both downtown and Biltmore estate (twenty minutes drive both ways I believe). The location also looks a bit sketchy, especially at night and if you venture further down the road. I would not suggest you stay here without a car. All and all, don't expect the Four Seasons, but I would say this hotel more than holds its own with other 3 - 3.5 star establishments. With the ridiculous price, this place is hard to beat. Read moreGenuine Expedia guest review
The bathroom sink stand had some liquid residue on the front surface, Age undetermined. Near the front corner of the tub on the floor was a fungal growth. Bed was large and comfortable, and closet space adequate. Nice series of lotions.Genuine Hotels.com guest review
"Hotel and Staff were great"
Front Desk staff were very nice and hotel was better than what we paid for it. Breakfast was typical for this type of hotel but had meat and eggs which was a nice surprise. We stayed over a weekend so I don't know if that made a difference. The staff for breakfast kept everything stocked.Genuine Expedia guest review
Me and my husband really enjoyed this hotel. The room was a really good size, not too small and there was a chair and footrest. The pillows were to soft and the walls we're really thin. We could hear kids running up and down the hallways at 8 in the morning. Other than these couple of things we did like this hotel over all.Genuine Hotels.com guest review
"North Carolina Trip for Cyclocross race-Biltmore"
This was my first time with expedia and I was very pleased at the service and the rates. I will definitely use them again and again,Genuine Expedia guest review
"Great hotel with a good view."
Took a weekend trip up to Asheville and would certainly recommend this hotel to anyone planning a visit there. About 10-15 minutes away from downtown, excellent and helpful staff, clean and rooms are perfect size for a couple. The rooms do have thin walls however. And thanks to some inconsiderate guests being loud at 3:00am, I didn't sleep that great. […] But that's my only real complaint. Read moreGenuine Expedia guest review
"clean and affordable"
No complaints! An indoor pool would be nice thoughGenuine Hotels.com guest review
"Nice hotel, terrible beds!!"
Hotel was nice, clean and affordable. Breakfast was good. The beds were awful.Genuine Expedia guest review
"Lemons on 1/10"
Fine except for heat in our room. It was 84 and could not adjust it down. Several others the same way.Genuine Expedia guest review
Clean room, comfortable mattress, staff very helpful, breakfast was good and had variety.Genuine Expedia guest review
"Great hidden gem"
We had a great experience here. We were looking for a nice, quiet place to stay for a few days close to relatives and this place really delivered. The only issue we had was the popularity of breakfast. If you want to get through the breakfast quickly you need to be an early riser, but the staff did everything they could to help you. I would definitely […] stay again. Read moreGenuine Expedia guest review
Hotel had very little sound insulation. I had to get ear plugs after the first night, so I could sleep the second. Could hear people on either side of my room, as well as in the hall, coming and going.Genuine Hotels.com guest review
"Alright hotel, but I won't ever stay again."
First, the good:1) The location is pretty good. A few miles from Downtown Asheville and a few miles in the other direction for Biltmore and Blue Ridge parkway. 2) The rooms were newly renovated and the bed was super comfortable. Now, the bad: 1) the customer service throughout our stay was pretty bad. One day our room did not get cleaned at all. I called […] for new towels, wash cloths, & hand towels. Someone reluctantly brought 2 of the 3, but no wash cloths. I called back down to get the wash cloths and the desk person huffily told me he had already brought me some (like I had apparently forgotten what a wash cloth looked like), then relented and said he would bring me "more". Nearly every interaction we had with the front desk was snarky. This room was too pricey to put up with terrible service. 2) the cleaning crew never restocked the coffee supplies after the check-in date. The front desk grudgingly pointed my husband to the 24 hr coffee station in the lobby for us to get our room's coffee supplies. There are more examples, but they are along the same vein. No southern hospitality in this college town at this particular hotel. Will stay closer to downtown next time at another company's hotel. Read moreGenuine Expedia guest review
"Good value in Asheville area"
This was a good choice in the popular Asheville area, however in a nondescript area and a but hard to spot from the main road. Breakfast area is small and frequently crowded.Genuine Expedia guest review
I had a bad experience from the maid staff. When we return to the hotel after a day out in Asheville, we found our room door open and the heat was set to 86 degrees at 7:30 at night when we left at 9am.Genuine Hotels.com guest review
"only one complaint"
I simply have only one complaint. My daughter had an accident in one of the beds so when we left for the day, I asked the clerk to have her sheets changed. Unfortunately, they did not change them and the room smelled of urine. Yuck!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )