"Not a good experience"
Never got to stay. We arrived to check in. We had a reservation paid. for. Told the lady at hotel.com we had a small dog 2 times. The website said dogs were ok. She made a note of the dog. Took our credit card number and charged us for the room one night. We arrived to check in and the manager said it would be $75.00 NON Refundable deposit for our little […] chi chi. No where on the website said there was a deposit nor did the lady from hotels.com. So we did not check in. We left but I did get a refund from hotels.com. Would I stay there again no! Not dog friendly. Read moreGenuine Hotels.com guest review
"Nice hotel that's close to everything"
Excellent, we really enjoyed our stay! There is really much else to say.Genuine Expedia guest review
"Would stay again."
The rooms were like a home away from home. Beds were very comfortable. Laundry was free just needed your own soap. The only complaint was my tv was dark because it was on energy saving mode and couldn't change it. Very comfortable stay.Genuine Hotels.com guest review
clean and easy to findGenuine Hotels.com guest review
"You call those pillows?"
The pillows were a joke. Very small and flat. I had to buy a pillow at Wal-Mart for $2.50 that was bigger and fluffier. On the plus side, the bed was comfortable, the laundry was free and the fridge had an ice maker. We will stay here again but bring our own pillows.Genuine Hotels.com guest review
We stayed at this hotel for the weekend. It's about 15 minutes from the Kemah boardwalk & about 20 minutes from Galveston (we did not take the ferry). We were surprised at how big the room & bathroom were. It has a full kitchen complete w/ dishwasher, stovetop, microwave, & dishes/cookware. We were very pleased with the room. The only negative thing […] is the bed was slightly uncomfortable but did not cause us to lose sleep. We only stayed 2 nights so an extended stay might cause trouble sleeping. We brought our own towels and were happy we did; the towels they provided were thin & scratchy. Overall a good experience & would stay here again for another weekend trip. Read moreGenuine Hotels.com guest review
"very good place to stay and enjoy"
liked it very much nice place to stayGenuine Hotels.com guest review
Overall A+Genuine Hotels.com guest review
Very nice hotel, wish I could have found one closer to my venue.Will stay againGenuine Hotels.com guest review
"Close to the Texas City Fishing"
Was a great time. Enjoyed the stay and very relaxing. Not sure what the big deal was about 2 extra pillows and having to bring them back to the front desk when checking out. But close to many things and over all the room was pretty great. Yes I would use them again.Genuine Hotels.com guest review
"Rooms not cleaned next morning. Staff rude."
Staff was rude . Rooms not cleaned every day. Had to ask for clean towels.Genuine Expedia guest review
No complaints on the room, it was clean and nicely appointed.Genuine Hotels.com guest review
My boyfriend and I wanted a room that was near pleasure pleasure pier but not in Galveston, this place was perfect, we were about 20 min from the pier, the room was very clean and we really enjoyed our stayGenuine Hotels.com guest review
well it was ok stay,except the 50.00 billing to my debit card,that there holding for 10 days.Genuine Hotels.com guest review
"Smelly Room and unfriendly Staff"
The room was stuffy, and smelled horrible. The staff very unfriendly. Housekeeping does not clean the rooms, until checkout. For extra towels you have to return your used once to the front desk. Yuck !! The room was clean but the smell made it feel dirty. I do not recommend this hotel. Staff personnel (females) wore no uniform. No creamer or sugar in […] the room. Pillows were flat, contacted front desk who advised us that we need to get the pillows ourselves from downstairs. Read moreGenuine Expedia guest review
Excellent buy towels rough.Genuine Hotels.com guest review
Didnt like the fact of having to go to the front desk to get clean towels. This was an extended stay hotel so housekeeping only would come by once a week. Other than that, nice place to stay.Genuine Hotels.com guest review
"Thank you Candlewood Suites"
This was a great place. Bring your own bacon and eggsGenuine Hotels.com guest review
"close to all"
nice, clean place will stay there again.Genuine Hotels.com guest review
"not bad at all"
Stayed in this hotel recently, as a pet-friendly hotel in Galveston was too expensive. This hotel was only about 20 minutes from Galveston. Nothing much to look at from the outside. It's on the side of a highway, no real trees around it. 3 floors. No breakfast, no pool. Price wasn't cheap, but it could have been worse. The room was quite comfortable. […] Clean, nice little kitchenette-no oven though. Nice big closet. Roomy bathroom. Nice size flat screen TV, with a DVD player, which was a nice bonus. We were in a non-smoking room, but we were towards the end of the hallway, and next door to the group of smoking rooms; therefore, the hallway really stunk. I could hear the noise from the people above-walking, peeing, etc but the hotel was pretty quiet overall, even though they seemed full. Nice area for my pooch to do her deeds. Lots of grass, bagggies provided. There was even a BBQ area by the pet area. All in all, not a bad place to stay. Read moreGenuine Expedia guest review
"Comfortable beds, good night's sleep"
Last minute reservation. Comfortable beds, good coffee, shop for snacks and close to Denny's for food. Only problem was I booked 4 rooms with 2 beds each over the phone. When we arrived, we had 4 rooms with 1 bed each. Our group had to bunk together overnight, but we were too exhausted to care. Better than the other place we had reserved nearby! Great […] for what we needed. Read moreGenuine Hotels.com guest review
"Very nice hotel, close to Houston and Galveston."
Room was very clean. The lady working the desk during check in and check out was extremely friendly. The only issues were lack of privacy curtains and I could hear foot steps from the room above mine in the morning.Genuine Expedia guest review
This was our 2nd time staying here & it is still the best hotel we have ever stayed at!! Its only 15 min away from Galveston .Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
Overall it was ok. I would have like it better if hotels.com had posted a realistic picture of my room. The one posted on the website is for the one bedroom suite and does not look anything like the regular suites. Additionally, I wished the hotel had a swimming pool and breakfast. I mean even smaller hotel chains have both of these items.Genuine Hotels.com guest review
Everything was great!! The staff was very friendly, hotel was nice, and the room was already cool when we got there!!! It was definitely worth driving to from Galveston. We plan on staying there again.Genuine Expedia guest review
The room was clean and comfortable. Our son is disabled; we requested a bottom floor room so he wouldn't drive everyone crazy with all his pounding, and it was given to us. They don't have daily house keeping, because it is designed to be an Extended-Stay hotel, and it says that in the hotel description. They also don't have breakfast for the same reason, […] but there is a kitchen with a stove, full fridge and freezer, and microwave in the room. The washer/dryer are also free, but bring your own detergent and dryer sheets. Our son got sick and we ended up staying one day in the hotel room, and they had free movies available for check-out at the front desk, some pretty good stuff like Liar Liar by Jim Carey and Castaway with Tom Hanks. Read moreGenuine Expedia guest review
Very nice hotel for the money. The location was an easy 10 minutes from Galveston. The room and bathroom were very clean and spacious with a nice kitchenette. The in-room DVD player was a nice touch. The hotel's video library was rather thin but a Red Box is just around the corner. The hotel staff was friendly and helpful. Our only complaint was the […] bed and choice of pillow types. We're not fans of pillow-top mattresses so we found the bed somewhat uncomfortable, and the only pillows available were soft foam. But that's just a matter of personal preference. Read moreGenuine Expedia guest review
"Excellent location, great roon and houge kitchen"
Really quite and close to Galveston, no swimming pool, but great price.Genuine Expedia guest review
"Close to Galveston and Kemah"
Everything was nice and the Hotel personnel were very nice and friendly. I wish there would have been a pool!Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
"July 4th weekend"
During the July th weekend we stayed here! This was the cleanest, warmest feeling motel we have ever stayed in. The staff was very friendly!Genuine Expedia guest review
Five star price 0 star serviceGenuine Hotels.com guest review
"Not Pet Friendly !!!"
When we arrived we were told of a nonrefundable pet deposit. This nonrefundable pet deposit is not mentioned in the hotel information on Hotels.com. In addition, I called the hotel to make sure they would accept my dog and the clerk made no mention of the deposit either. I ended up paying more for this room than I would have the luxury hotel down the […] road a few miles. This is not a pet friendly hotel. La Quinta and Motel 6 are pet friendly - no pet deposit. In addition, the carpet was sticky in places so my socks stuck to the floor when I hit those spots. One last thing, the hotel's information book states if you need a late check out call the front desk. We were there on business and we needed one hour longer. The front desk clerk acted as if we were asking for the moon. He said he might be able to give us 15 or 30 minutes longer but that was it. Of course we ignored him because we figured for what we paid for the room we could get an extra hour. Our first and last time staying at this hotel chain. Motel 6 is cheaper and gives the same level of service as this chain. La Quinta can beat this any day of the week. Read moreGenuine Hotels.com guest review
"Very nice hotel, staff a tad unprofessional"
The only negative from my experience was the semi-unprofessional behavior of the staff.Genuine Expedia guest review
I enjoyed my stay at the hotel. The room was clean and comfortable, the internet worked well and was easy to access. This was important due to the nature of my visit. The location made access to any destination a simple matter with the highways right there. I would stay there again.Genuine Hotels.com guest review
I was surprised when we were asked to present a credit card to place a deposit for damages that may occur during our stay.I took pictures of the room to show management the current damages within the room. I do not recommend this hotel.Genuine Hotels.com guest review
Nice hotel, but would be better if they had a pool. Front desk was nice and hotel was very clean.Genuine Hotels.com guest review
I thought this hotel was boring and lack many amenities that most hotels have. My stay was not worth the price I paid.Genuine Hotels.com guest review
"Not bad for the money and convenient for me"
The hotel is on the upper end of the lower end of hotels. The employees and manager had as their mission to make the stay good. Their attitude was the best part of the stay. From the weird TV control to the tiny room, this was not a 5 star hotel, but the price was not either. For us, this was a very convenient location between Galveston and Kemah. We […] had meals and entertainment at both locations. Read moreGenuine Hotels.com guest review
No maid. No pool. About 15 minutes outside Galveston. Other than that, no complaints.Genuine Hotels.com guest review
"Great place to stay"
Candlewood Suites offers everything you need for a great night's stay away from home, including free DVD rentals. I'd stay here anytime! Great rates too ... especially for everything you get!Genuine Hotels.com guest review
the room was comfortable and clean.Genuine Hotels.com guest review
"smoke in room sheet with cigarette size whole."
I and my party,address staff with several concerns, pertaining to room cleanliness. Staff was not polite in response. The above issue cast a shadow on future bookings. C.TGenuine Hotels.com guest review
"Easy access to the freeway to get to the beach."
Friendly staff..clean room. Made our stay cation pleasant.Genuine Expedia guest review
"Hard to find worth the effort"
Call hotel to get direction, "GPS will not work". Great place every thing you need if you want to cook your mealsGenuine Hotels.com guest review
"great for everyone"
It was nice. Was not expecting to have the ammenities in our room for the price we paid. I will be using that hotel again. I would also recommend it to my friends and family.Genuine Expedia guest review
Parking lot accommodated our large trailer . Room was clean and location was great.Genuine Hotels.com guest review
The ONLY down side to this hotel was the pillows. Take my advise and bring your pillows from home. They give you 3 or 4 per bed but they are micro thin. We really thought that it was a great place to stay though. The hotel staff was wonderful, professional and was eager to answer all of our questions.Genuine Hotels.com guest review
Beautiful hotel well stocked and very cleanGenuine Hotels.com guest review
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