Five star price 0 star serviceGenuine Hotels.com guest review
"Not Pet Friendly !!!"
When we arrived we were told of a nonrefundable pet deposit. This nonrefundable pet deposit is not mentioned in the hotel information on Hotels.com. In addition, I called the hotel to make sure they would accept my dog and the clerk made no mention of the deposit either. I ended up paying more for this room than I would have the luxury hotel down the […] road a few miles. This is not a pet friendly hotel. La Quinta and Motel 6 are pet friendly - no pet deposit. In addition, the carpet was sticky in places so my socks stuck to the floor when I hit those spots. One last thing, the hotel's information book states if you need a late check out call the front desk. We were there on business and we needed one hour longer. The front desk clerk acted as if we were asking for the moon. He said he might be able to give us 15 or 30 minutes longer but that was it. Of course we ignored him because we figured for what we paid for the room we could get an extra hour. Our first and last time staying at this hotel chain. Motel 6 is cheaper and gives the same level of service as this chain. La Quinta can beat this any day of the week. Read moreGenuine Hotels.com guest review
"Very nice hotel, staff a tad unprofessional"
The only negative from my experience was the semi-unprofessional behavior of the staff.Genuine Expedia guest review
I enjoyed my stay at the hotel. The room was clean and comfortable, the internet worked well and was easy to access. This was important due to the nature of my visit. The location made access to any destination a simple matter with the highways right there. I would stay there again.Genuine Hotels.com guest review
I was surprised when we were asked to present a credit card to place a deposit for damages that may occur during our stay.I took pictures of the room to show management the current damages within the room. I do not recommend this hotel.Genuine Hotels.com guest review
Nice hotel, but would be better if they had a pool. Front desk was nice and hotel was very clean.Genuine Hotels.com guest review
I thought this hotel was boring and lack many amenities that most hotels have. My stay was not worth the price I paid.Genuine Hotels.com guest review
"Not bad for the money and convenient for me"
The hotel is on the upper end of the lower end of hotels. The employees and manager had as their mission to make the stay good. Their attitude was the best part of the stay. From the weird TV control to the tiny room, this was not a 5 star hotel, but the price was not either. For us, this was a very convenient location between Galveston and Kemah. We […] had meals and entertainment at both locations. Read moreGenuine Hotels.com guest review
No maid. No pool. About 15 minutes outside Galveston. Other than that, no complaints.Genuine Hotels.com guest review
"Great place to stay"
Candlewood Suites offers everything you need for a great night's stay away from home, including free DVD rentals. I'd stay here anytime! Great rates too ... especially for everything you get!Genuine Hotels.com guest review
the room was comfortable and clean.Genuine Hotels.com guest review
"smoke in room sheet with cigarette size whole."
I and my party,address staff with several concerns, pertaining to room cleanliness. Staff was not polite in response. The above issue cast a shadow on future bookings. C.TGenuine Hotels.com guest review
"Easy access to the freeway to get to the beach."
Friendly staff..clean room. Made our stay cation pleasant.Genuine Expedia guest review
"Hard to find worth the effort"
Call hotel to get direction, "GPS will not work". Great place every thing you need if you want to cook your mealsGenuine Hotels.com guest review
"great for everyone"
It was nice. Was not expecting to have the ammenities in our room for the price we paid. I will be using that hotel again. I would also recommend it to my friends and family.Genuine Expedia guest review
Parking lot accommodated our large trailer . Room was clean and location was great.Genuine Hotels.com guest review
The ONLY down side to this hotel was the pillows. Take my advise and bring your pillows from home. They give you 3 or 4 per bed but they are micro thin. We really thought that it was a great place to stay though. The hotel staff was wonderful, professional and was eager to answer all of our questions.Genuine Hotels.com guest review
Beautiful hotel well stocked and very cleanGenuine Hotels.com guest review
"Great stay, decent price"
Super clean. Weight room and laundry mat. Mini kitchen was a plus too. All in all a great decision to stay here....only thng! The pillows suck and the top comforter was kinda hard to sleep with....other than that really it's worth what u pay!Genuine Hotels.com guest review
Love the my stay! I will look for Candlewood estates to stay in the future!Genuine Hotels.com guest review
"Great value hotel"
The hotel is about 5 minutes away from I45 and we chose to stay here because the hotels in Galveston were more expensive. The hotel looks modern, and had friendly staff. Our room was clean and we really liked having a microwave and refrigerator in the room. They don't serve a continental breakfast but they do sell snacks in the lobby. Overall, I think […] it is a good value. Read moreGenuine Hotels.com guest review
The rooms should have been made up while i was gone for the day. No swiming pool to use.Should have a free breakfest.Genuine Hotels.com guest review
"Very Comfortable Stay"
This was my first time staying at a Candlewood Suites. I was looking for a bargain as I knew I would not be spending much time in the room. I was very pleased. The hotel is modest but very comfortable and clean. I had a special request that the staff could have ignored but instead they were especially helpful. I travel with all my toiletries so not […] a big deal that they don't offer shampoo or lotion. The bed was very, very comfortable! Hotel offers very easy access to fun attractions in Galveston or Kemah Boardwalk. Will be staying again when I need to be in the area. Read moreGenuine Hotels.com guest review
"Decent place to stay on a budget"
The front desk staff person was very helpful when we arrived. She even called the room after we were settled in to make sure we had everything we needed. The room was small, but it had a kitchen, so that was nice. The description on Expedia said the room opened out to a deck, so I was disappointed to arrive and find that there was no deck. The bed was […] also supposedly queen sized, but if so, then that is the smallest queen sized bed that I have ever seen! Hard as a rock, too. Still, it was very clean and quiet. Not too bad for the price. Read moreGenuine Expedia guest review
Candle woods was a nice hotel not much to offer as far as perks go. Rooms were very nice and clean. Very big plus having a frig and stove in the room. The people were very nice. I refer my friends and family to this location. The only down side to this hotel was no swimming pool and not offering breakfast.Genuine Hotels.com guest review
"Very nice and clean suites!!"
Hotel was very clean! Our room was extremely nice and tidy. Was also very well stocked with kitchen utensils and dishes. Would love to stay again on our next out of town trip!!!Genuine Expedia guest review
Hotel location was hard to find. Hotel service was not acceptqble. Hotel night attendant did not want to give me my points earned as a Priority member. I do not recommend for long term stay.Genuine Hotels.com guest review
I booked this hotel to get away for the weekend with my wife. The room was small but really cozy. When we arrived and looked around we were surprised to see that the cabinets were filled with everything you need from plates and cups to dish washing detergent. We were able to have nice dinners and breakfast without spending too much on outside food.The […] bed was the best! That bed was so comfortable that we wanted to get the room for extra days, sadly we had to leave. For the most part its a nice hotel and the staff is friendly, also the room was very clean. Read moreGenuine Expedia guest review
"Affordable hotel in Texas City Texas"
This was a nice clean facility if you are looking for an extended stay room. It does not have all the bells and whistles of some hotels such as breakfast or daily housekeeping.Genuine Expedia guest review
"Very affordable w/ great quality!!!"
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"great hotel for everyone"
clean rooms, ac worked great,clean towels and linensGenuine Expedia guest review
Very nice hotel. Travel companions complained a bit about noise from A/C in room and blinking light on smoke detector, but found the full kitchen, desk, and overall cleanliness of the room very nice.Genuine Hotels.com guest review
This was a wonderful place to stay at loved it very clean.Genuine Hotels.com guest review
"Bad Smell, Loud Noises, Rude Front Desk Lady"
We were told at check in that we had to pay a 50 dollar deposit for "incidentals" uhm hello you have my credit card, should I trash your room charge it at that time, or file a report with the police. You do not put a 50 dollar hold on my credit card. However as we had arrived after a long drive we decided to tolerate it. Well on a side not it's been […] 3 days since we checked out and they still have the hold on my credit card. Next, when we reached the elevator there was a HORRIBLE smell there. We had to smell it all the way up to our room and back down again. The elevator has no exhaust fan and when people decide to release their gas in the elevator the smell stays for a LONG time. It was disgusting. Then, every time we walked past the front desk the women working were always on personal phone calls and being rude to and ignoring people checking in or out and overall just rude. We stayed on the second floor, from the moment we checked in until we checked out it sounded like the people in the room above ours were having a rave party, nonstop stomping, jumping, running. Bottom line this was a complete nightmare. Avoid it if you can. Read moreGenuine Hotels.com guest review
You get a lot more for less here. Room had a full size fridge, microwave, dishwasher, and stove top. The cabinets were full of utensils also. I was very impressed with the quality of bedding and furnishings. Especially for the price that we paid. Will stay here again and definitely recommend to my friends/family.Genuine Hotels.com guest review
"Great for weekend getaway!"
Brand new hotel, everything has been kept nice and clean - and new!Genuine Expedia guest review
There was no housekeeping for two day stay.Be sure and bring extra money for incidentals,they don"t tell u that when u book with them.cleanliness is only good when you first get there,you're on your on after that.Will not go back again. Don't wash ur clothes because the washing machine does not get cleaned.Genuine Hotels.com guest review
"Not close to restaurants...no breakfast"
The hotel staf was great but for the price I paid I should have stayed somewhere closer to restaurants.Genuine Hotels.com guest review
Okay. Bed comfortableGenuine Hotels.com guest review
Loved the room will stay there again. Ten minutes from Kemal and GalvestonGenuine Hotels.com guest review
Dont forget anything if you stay here. They charge for everything from a toothbrush to a bar of soap. There is no room service so you have to go to the front desk with your dirty towels and get new ones.Genuine Hotels.com guest review
I was very pleasantly surprised by the excellent facility, the friendliness, and professionalism of the staff. The building is about 2 years old and is very well maintained. The rooms are nicely furnished. Whenever we are traveling out of town in the future, this will be the first chain I will look for.Genuine Expedia guest review
"Great place to stay"
Yes, I would recommend this hotel, especially if you're looking for a nice place to stay overnight before a cruise.Genuine Expedia guest review
"Good value for the money"
It was ok nothing to do on site but it worked for what we needed. The price was right and it was a 15 minute drive to the cruise terminal so it was fine. Also close enough to go the the coast for dinner.Genuine Hotels.com guest review
"Nice and Clean, with updated appearance!"
Very nice kitchen area with all the cookware included. I was very pleased with the comfort of the bed and pillows. The only drawback is that there is no continental breakfast offered, but they do have a kitchenette in the rooms to cook your own.Genuine Expedia guest review
Hotel employee was very nice and welcoming. I brought my wife and 1year old son and had no problem or concerns with him after entering the room as it was was clean. Nice, clean, and comfortable with all the things you need for cooking, relaxing, and bathing all in your room waiting for you. Will definitely stay again next year.Genuine Hotels.com guest review
T.J. was very acomadating. She answered all of our answers with patience and kindness. The room was clean and well equipped. We will definately stay there again. Good rate alsoGenuine Hotels.com guest review
"Texas City Candlewood Suites"
It's clean, relatively quiet, and comfortable. However, for the price, I would think they would offer a continental breakfast and it's not as "upscale" as I had been led to believe. Overall, though, I would recommend it.Genuine Hotels.com guest review
It is off of the beaten path yet close enough to highways. The staff was amazing. The Internet went down and the owners had the company working all night and day to fix it. We realize this wasn't the hotels fault. The people at the front office give us great tips on where to go for shopping and eating I would stay at this hotel again if I was back in […] the area. Read moreGenuine Hotels.com guest review
Great place to stay. Short drive to Galveston and Kemah. Laundry facilities were very convenient and room amenities as well. Front desk staff was very helpful and courteous. Will stay here again :0)Genuine Hotels.com guest review
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