All hotels in Albany, New York, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here42 Wolf Road, Albany, NY, 12205, United States of America, ‏‎855-239-9482
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3.3 / 5Good

Score breakdown (from 468 reviews)

Average rating for:

  • Cleanliness
    3.3
  • Service
    3.4
  • Comfort
    3.3
  • Condition
    3.0
  • Neighborhood
    3.9
2.0 / 5Fair
"Cleanliness and Noise"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The bathroom was dirty, the rooms are run down, the staff was yelling in the halls ouside the rooms at 4 a.m. waking me and my family up. They were discussing their workload. Doors slamming. I would not recommend this hotel.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
I apologize that your stay did not meet your expectations. However, I am confused as our Housekeeping Staff does not normally report to work until 9:30 AM. I will definitely investigate this issue on our security system. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Good Value"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Not the most luxurious stop on a recent trip, but quite inexpensive and a very good value relative to the price. The hotel is located across from a mall and close to a cinema and many eateries. The room itself was a little funky, with some color choices I would never have selected! Still, the room was clean, the wifi was free (and fast), breakfast was decent (waffles and fruit).....and it is very close to several major highways.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Your four star review and positive comments were very much appreciated by our entire staff. You made me smile with your comment re "funky color choices" as our owner selected the color with "tender loving care". I am pleased that you enjoyed stay and am looking forward to welcoming you again. Sincerely, Marilyn Seidner Guest Relations
1 night trip Oct 4, 2014
Jim
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was definitely acceptable for what I wanted which was a quick, cheap stay on my way through town. Clean, and reasonably comfortable
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge, Albany Airport. We were pleased to read that the rate and our hotel met your expectations. Hopefully, this is an indication that you will stay will us again during your next trip to the Capital District Area. Sincerely, Marilyn Seidner Director – Guest Relations Travelodge Inn & Suites Director - Guest Relations
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Good place for not a lot of money."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good place to stay for cheap. Not shiny on the outside. No new carpets. But it is clean and safe. The staff is helpful amd respectful. Good hot breakfast. Free wi-fi. Well kept.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your four star rating and favorable comments regarding our rates, staff, breakfast and hotel were very much appreciated. We hope your positive comments are an indication that you will be staying with us again. Sincerely, Marilyn Seidner Director – Guest Relations Travelodge Inn & Suites
2 night business trip Sep 28, 2014
A Traveler
US
1.0 / 5Poor
"Worst room ever, and I have have been to hundreds!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Worst ever, hands down. Room smelled of mold, which was all over shower, and A/C unit smelled of tons of mold. Toilet did not stop flushing, shower head completely loose on wall, bed was ridiculous. Just ridiculous. I was totally embarrassed to bring my mate there. I have never made a bad review anywhere. This sorely called for it.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We appreciate your taking the time to write a review. Our guest’s input is extremely important to us. We will be checking the room in which you stayed and addressing the issues you mentioned. Our Travelodge will be undergoing a major upgrade late this year into early 2015. Sincerely, Marilyn Seidner Director – Guest Relations Travelodge Inn & Suites
1 night trip Sep 28, 2014
David Gordon
US
3.0 / 5Good
"Waffle Maker"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Slow front desk. Computer system went down. Beds are uncomfortable as I have a screwed up back. Clean. Nice overnight place with a good location. Movie theater and shopping center near by. Waffle maker is the cats meow.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review, We appreciate your three star rating and positive comments. However, I apologize if the bed was uncomfortable for your back. I was pleased to note that you enjoyed our waffle maker. We apologize for the computer going down during your stay. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Sep 20, 2014
A Traveler
US
4.0 / 5Excellent
"great location for a reasonable price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
much less expensive than surrounding hotels, not as fancy, but clean and comfortable. Only negative is that there is no elevator. If you can't do stairs or lift luggage, please know this in advance. The breakfast and computer availability was a plus, convenient parking, and located near good choices of restaurants and entertainment.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star review and positive comments regarding rate, parking and location. We hope this is an indication that you will be staying at our hotel again and will do our best to make your every stay a pleasurable experience. Sincerely, Marilyn Seidner Director - Guest Relations
4 night business trip Sep 18, 2014
JanNY
US
3.0 / 5Good
"No Surprises"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
As expected given location, cost and previous reviews.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review and positive comments regarding our location and rate. We hope this is an indication that you will be staying with us again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Sep 20, 2014
A Traveler
US
1.0 / 5Poor
"Don't Stay Here....It's terrible"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
I wouldn't recommend this hotel to anyone. The rooms are like being in a cigar box. The supposed queen size bed is a single bed. Imagine trying to fit two people on the single bed. We didn't know until the following morning when we jumped into the shower and tryed to use it that the handle was broken and no water would come out. We were forced to stay here twice because you can't cancel these reservations or you lose your money. Our first stay was even worse. At least the front desk people the second time were pretty decent. The first stay they treated us like why did you even come to this hotel. We had a question about the air conditioner...normally you would adjust it where it's located, but, to our amazement after we went to the front desk and was insulted they use thermostats. This was after spending 45 minutes trying to find our room. There was a hidden door we were supposed to enter to find our hallway that we weren't aware of because our check in person never told us they even had one. She made us feel like we were idiots when we checked in. Our advice.....DON'T EVER STAY HERE....IT'S TERRIBLE.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for writing a review regarding your disappointing stay at our hotel. It gave us an opportunity to let you know that we will beperforming a significant upgrade to our hotel, including converting to a non-smoking building, replacing carpeting and painting. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Sep 18, 2014
Debbie
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    5.0
The hallway was filthy and unkept. TV in the middle of hallway. Floors didn't seemed to have been vacuumed in quite some time. Doors were banged up. And the smell was overwhelming. I was Leary going into our room but once inside room to my surprise it was actually clean. The lock on the door seen better days and one strong push would've broken it clean off the door and the shower knob also almost fell off. For the price I wouldn't expect a 5 star hotel so I guess you get what you pay for
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star rating.I sincerely hope this is an indication that you will be staying with us during you next trip to the Capital District area. We will be performing a significant upgrade late this fall into the early spring of 2015. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Sep 13, 2014
Danielle
US
3.0 / 5Good
"You get what you pay for"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
Bed was comfy and clean. TV sucked and channel selection was ok. Shower was nice. Overall I got what I paid for! A bed and a roof over my head. Nothing special nothing terrible.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review and giving me an opportunity to let you know that we will be replacing our TV's during the latter part of 2014. You are right . . they are not the most updated in the world!!!!!! Thank you for indicating that your stay met your expectations. We hope this is an indication that we may be granted the pleasure of serving your lodging requirements again. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Sep 10, 2014
Joe
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
It was an okay hotel. Can't ask for more for the price. Situated in a great area, many restaurants and stores to choose from.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. Thank you for indicating that your stay met your expectations. We hope this is an indication that we may be granted the pleasure of serving your lodging requirements again. Sincerely, Marilyn Seidner Director - Guest Relations
2 night business trip Sep 5, 2014
A Traveler
US
2.0 / 5Fair
"upgrade"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    5.0
The hotel needs an update. The rear door was broken both separate times of my stay. The rooms are in need of updates. Overall location is great. Owner just needs to invest in his property and he will see a better return.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to review our Travelodge. We will be upgrading our hotel late this year and into early spring. I hope you will give us another opportunity to serve your lodging requirements during your next visit to our area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Jun 7, 2014
Lloyd
US
3.0 / 5Good
"Needs Upgrade"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Let's face it, the price of this room is pretty darn cheap by today's standards. I did read the reviews but booked anyway because of price and location. Plenty of places to walk to from here, just park and you can walk to a selection of bars and restaurants. But as most of the reviews stated, this hotel/inn could use a major upgrade. First, expect that your room door will not have a tight fit...plenty of light outlines the door, you will notice this at night when your room light is off. Second, the toilet would not stop running after flushing, without giving the handle an exact wiggle to make it stop ( this took some time to get the exact timing down) and third, it did indeed have a strange smell going on! This may be because it is a hotel that still has smoking rooms available. On the bright side, the staff was friendly and the price was pretty cheap for NOT being in a neighborhood where you can't leave at night without your life being in danger!
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. We will be upgrading our property in the late fall into early spring of 2015. I hope you will stay at our Travelodge during your next visit to our area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 31, 2014
A Traveler
US
1.0 / 5Poor
"Terrible Hotel"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
This hotel is the worst one I’ve stayed at so far. I don’t smoke, so as I checked in, I emphasized on my request for a non-smoking room. My room was missing a non-smoking sign and even came complete with an ashtray on the end table. Because I smelled some cigarette smoke around the room, I requested to have a different room at the front desk. The person there did not let us change and showed me the room is “non-smoking”. She told me the smoke probably was coming from a neighboring room and we were in a smoking hallway, even though I was in a “non-smoking” room. The breakfast was underwhelming and had very little choices. They didn’t even have bread! Then, I left at 11:00AM and told housekeeping they could clean the room. I returned to the room around 2:00PM, but the room still wasn’t cleaned. I left the hotel and told the person again to clean the room. When I got back at around 3:30PM, the room still wasn’t cleaned. I called the front desk. She told me they would come to our room later. They did not clean my room until after 4:00PM. I mentioned this to the front desk and she told me my room is low priority because my room was not checked out of, clearly implying that people staying at the hotel for a longer period of time are unimportant. Overall, even though this is a cheap hotel, it was not even close to being worth it. I strongly recommend that you do not stay at this hotel, but rather a hotel in the area that is worth its price.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We apologize that you were disappointed during your stay. We have spoken with our Head Housekeeper, who in turn has reprimanded her staff. We are concerned about our guest's comfort and hope you will reconsider and stay with us during your next trip to the Capital District area. Sincerely, Marilyn Seidner Director - Guest Relations
2 night trip Aug 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Very easy access to I-87."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Check in and checkout is fast and easy with no annoying forms to fill out.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review and especially thank you for giving us five stars We hope this is an indication that you will be staying at our Travelodge the next time you are in the area. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Sep 2, 2014
A Traveler
US
3.0 / 5Good
"Good Location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great location. The room was clean and adequate for a short business trip. Good continental breakfast. The hotel room itself is in need of some updating, but it was fine for a short trip and in line with the price I paid. I will book this hotel for future business trips.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review. We were pleased to see that you enjoyed the breakfast and that the rate and our hotel met your expectations We will be upgrading our hotel late this year. Also, we are converting our Travelodge to a completely non-smoking building. We are looking forward to welcoming you again. Sincerely, Marilyn Seidner Guest Relations
1 night business trip Aug 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfortable
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review and especially thank you for the five star rating. We hope this is an indication that we will have the opportunity to provide your lodging the next time you are in our area. Sincerely, Marilyn Seidner Director - Guest Relations
2 night trip Aug 29, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
found old bananas and orange juice in refrigerator.trash bags were not installed in trash cans just left on top.Nice room otherwise
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. We apologize that our Housekeeping staff forgot to empty the refrigerator and omitted the trash bags in the trash cans. Your four star rating was very much appreciated. We were pleased to read that you will be staying with us again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 23, 2014
john
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I was happy enough with the room itself and the location. The hotel is located at a great spot - across from a very nice mall and with many restaurants in the mall and on the highway close to the hotel. It is easy to access from the major highways and close to many things. Unfortunately, I couldn't find some of the things to do because the WIFI was never available the entire stay - even though I was told that it would be fixed. Also, I had a reservation for 3 people but had to go down to the front desk every night to request towels because we were always given only 2 towels. Not horrible problems just annoying. We didn't spend much time in the room/hotel, so the little bit of time that we were there, I didn't really want to spend chasing down towels or the internet connection. I go to that area several times per year, so I will decide later if I want to try this hotel again.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. I apologize that you were unable to access our Internet during your stay. Our Internet provided was experiencing issues throughout the area. Therefore, we could not resolve the problem in-house as our Front Desk person originally thought. We do hope you will stay with us again. Sincerely, Marilyn Seidner Director - Guest Relations
3 night family trip Aug 21, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The woman at the front desk was not very pleasant during check in but checked us in very quickly.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. We apologize that our Front Desk person was not as receptive you expected. We have spoken to her demeanor and she promises she will improve. Your five star rating was very much appreciated. We hope this is an indication that you will be staying with us again. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Aug 23, 2014
pmarkel
US
4.0 / 5Excellent
"Reasonable stay at low rates"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice stay for a low rate, particularly during the Saratoga racing season. Room was clean and comfortable, however, old tv. Had a late arrival and the front desk seemed bothered during check in. Plenty of parking and the continental breakfast was just okay.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star review and positive comments. We hope this is an indication that you will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year into early spring of 2015. The upgrades will include: faster Internet access/speed, painting the guest rooms, new TV’s and new hallway carpeting. . Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 19, 2014
Andrew
US
3.0 / 5Good
"Adequate but somewhat rundown"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The hotel has a great location on Wolf Road near the Colonie Mall. It is somewhat rundown and could use a massive facelift. That nothwithstanding, the room was clean and the staff was very helpful. For double the price (or more) you could stay at one of the bigger hotels up the road on Wolf Road, but at the end of the day, its just a hotel room and for the most part you are just sleeping there and doing other things for most of the day. The price was quite reasonable and I was satisfied with my stay.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review and positive comments. We hope this is an indication that you will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year into early spring of 2015. The upgrades will include: faster Internet access/speed, painting the guest rooms, new TV’s and new hallway carpeting. . Sincerely, Marilyn Seidner Director - Guest Relations
2 night trip Aug 15, 2014
Bill
US
3.0 / 5Good
"Dated but above standard"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Comfortable standard over night accommodation. Not lavish but serves the purpose..
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review. We were pleased to see that your stay met your expectations and hope this is an indication that you will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year into early spring of 2015. . Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Aug 18, 2014
A Traveler
US
3.0 / 5Good
"An okay stop for the night"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room was okay and comfortable. It could have been a little more clean (found an open coke bottle in the fridge). The hotel is close to a mall, liquor store and restaurants. The access is somewhat easy (we almost missed the sign coming in). The beds were comfortable and it was really quiet. The breakfast was good with a few options (like a waffle maker). Very close to I-87 and it is easy to access the highway. All in all an okay stop for the price for the night and we will certainly go back next time.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review and positive comments. We were pleased to read that you will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year into early spring of 2015. . Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 7, 2014
Emilie
US
5.0 / 5Outstanding
"Early flight from Albany International Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent room for the price, close to airport. We had to leave before breakfast was served so don't know how that was. Just wish they had fitted sheets on the king size bed, bottom sheet did not stay tucked in.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your five star review and positive comments. We hope this is an indication that you will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year into early spring of 2015. The upgrades will include: faster Internet access/speed, painting the guest rooms, new TV’s and new hallway carpeting. . Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 11, 2014
Norma
US
5.0 / 5Outstanding
"Convenient location. Clean,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was just traveling through the area and chose this hotel due to convenience to I-87. It was clean, comfortable and a good value. I would stay there again.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your five star review and positive comments. We were pleased to read that you will stay with us again. GOOD NEWS!!! We will be upgrading our hotel the latter part of this year into early spring of 2015. The upgrades will include: faster Internet access/speed, painting the guest rooms, new TV’s and new hallway carpeting. . Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 6, 2014
Diane
US
3.0 / 5Good
"HOTEL STAFF NEEDS TO LEARN GOOD CUSTOMER SERVICE"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
HOTEL STAFF NEED TO LEARN GOOD CUSTOMER SERVICE SKILLS
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review and drawing our attention that our staff may need a "briefing" on Customer Service. I will address this issue at once. It is my sincere wish that you will grant us a "second chance" and will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Aug 7, 2014
MANUEL
US
4.0 / 5Excellent
"Great Value and Location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I needed a place to sleep for a night on my way to New York City and this place was perfect. The bed was too soft for my taste and the furniture is old. However, it's cheap and quiet, there's a shuttle that can pick you up from the airport (which is free during certain hours), the hotel is conveniently located across the street from the Colonie Center Mall and down the street from a Starbucks, and there's a bus stop about a block away. That means you can take the #1 downtown and transfer to the #214 or another bus to get to Amtrak, or wherever else you want to go. And FYI, the shuttle that picked me up was maroon and said "Cocca's" on it; Travelodge is written in small letters underneath that.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star review. We hope this is an indication that you will stay with us the next time you are in our area. We will be upgrading our hotel the latter part of this year into early spring of 2015. . Sincerely, Marilyn Seidner Director - Guest Relations
1 night business trip Jul 27, 2014
A Traveler
US
4.0 / 5Excellent
"Basic inexpensive hotel room"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Suited our purposes for a last minute stay. Hotel shows signs of wear and tear.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your five star rating was very much appreciated. We hope this is an indication that you will be staying with us again. Regarding "Wear and Tear", our property will be undergoing a significant upgrade during the latter part of 2014 and early 2015. Sincerely, Marilyn Seidner Director - Guest Relations
1 night business trip Jul 27, 2014
A Traveler
US
1.0 / 5Poor
"Uncomfortable and unclean"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hallway and room smelled of cigarettes, even though it was a "nonsmoking room." The beds were hard, There was a fingernail on one of the sheets. The room was not ready (we were just one hour early, and they could not accommodate us - the person who was supposed to be cleaning our room was eating McDonalds in the guest dining room); in the morning, the housekeeping staff member who came to our room smelled of alcohol.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We apologize that our Travelodge did not meet your expectations. We will be doing a complete renovation late this year. We hope you will give us a second chance to serve your lodging requirements. Sincerely, Marilyn Seidner Director - Guest Relations.
1 night trip Jul 26, 2014
Diane
US
2.0 / 5Fair
"Poor Choice"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed two nights. Room was not cleaned after first night (bed unmade, wastebasket un-emptied, towels on floor---no clean towels etc.). Upon arrival at ALB airport shortly after 6P, airport shuttle had "stopped" necessitating a $16 cab ride to hotel (so much for "complimentary airport shuttle"). General impression is of a hotel in "decline"---aging, in need of paint and repair. First room assigned reeked of cigarette smoke and had dirty cups stuffed with used towel paper on sink. Fortunately, we were able to switch to another room but then housekeeping never cleaned it after the first night.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
We apologize that our Travelodge did not meet your expectations. We will be doing a complete renovation late this year. We hope you will give us a second chance to serve your lodging requirements. Sincerely, Marilyn Seidner Director - Guest Relations.
Other trip Jul 29, 2014
A Traveler
US
1.0 / 5Poor
"stunk"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
over priced after I made the reservation I received an e-mail offering the same hotel for $62.00. Ha suckers all of us. Lousiest hotel in Albany
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We apologize that our Travelodge did not meet your expectations. We will be doing a complete renovation late this year. We hope you will give us a second chance to serve your lodging requirements. Sincerely, Marilyn Seidner Director - Guest Relations.
1 night trip Jul 19, 2014
Mario Vazquez
US
3.0 / 5Good
"you get what you pay for."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
reasonably priced but overall quality is poor.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We appreciate your taking the time to review our hotel. We hope your three star rating is an indication that we will have the privilege of welcoming you the next time you require lodging in the Albany area. We will be upgrading our property by the end of 2014. Sincerely, Marilyn Seidner Director – Guest Relations
6 night trip Jul 18, 2014
Bill E.
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
basic room with no frills which is what I expected
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review. We hope to see you during your next trip to our area. Sincerely, Marilyn Seidner Director - Guest Relations.
1 night trip Jul 11, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
At check-in the staff was slow and more interested in what was going on in the next room. A lot of people hanging out in the parking lot. Stairs were scary for any one that was staying on the second floor. Entry door was not locked anyone could enter you did not need your key.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. We have spoken to our staff regarding their demeanor when a guest checks in. Security is not an issue as we have a security system throughout the property. Sincerely, Marilyn Seidner Director - Guest Relations
2 night business trip Jul 12, 2014
A Traveler
US
4.0 / 5Excellent
"Much Better Than Expected"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Free room upgrade, late check out and great customer service!
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star review. We hope to see you during your next trip to our area. Sincerely, Marilyn Seidner Director - Guest Relations.
1 night trip Jul 5, 2014
A Traveler
US
2.0 / 5Fair
"Breaking promises"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We arrived over two hours after check-in time, yet our room was not ready. We had dinner and returned over an hour later, and, although we were told the room was ready, the trash liners were not placed, and there was old water in the ice bucket. The room seemed clean, but with these unfinished items I had to wonder about the sheets and towels. The young lady at the front desk, although polite, offered no consolation in her tone, nor did she offer any kind of discount, coupon, or any type of compensation for our trouble. I don't remember if she even apologized, but if she did it was brief and insincere. The thermostat was either not working, or was not set up for customer control.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
We apologize that your room was not ready when you checked in. We have been extremely busy and are in the process of hiring more housekeeping staff. Hopefully, you will give us a second chance to serve our lodging needs. Very truly yours, Marilyn Seidner Director - Guest Relatuibs
Other trip Jul 9, 2014
Joe
US
1.0 / 5Poor
"Worst place in Albany!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
THE ROOM WAS NOT READY FOR A 3PM CHECK IN BECAUSE THE CLEANING STAFF WAS STILL WORKING. THE ROOM WAS SHABBY THE RUG WAS WET AND THE TV IS FROM ANOTHER DECADE. THE TISSUE BOX FELL OFF THE WALL AND BROKE WHEN I CLOSED THE BATHROOM DOOR. THE BEDDING WAS AS CHEAP AS IT COMES . THE STAFF WAS AS BAD AS THE DECOR AND KNEW NOTHING ABOUT HOSPITALITY!
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
We are sorry you were disappointed with our hotel. We will be doing a complete upgrade late this fall. Sincerely, Marilyn Seidner Director - Operations
Other trip Jul 1, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Experience was ok once we were able to get your room. It took over an hour to get the room. They kept saying the cleaning staff was running behind and rooms are not ready.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
We apologize for the delay during your recent. Our General Manager is out due to back surgery and our Head Housekeeper decided that was a good time to resign. Please give us another opportunity to serve your lodging requirements . I promise that we will do better!!! Sincerely, Marilyn Seidner Director - Operations
Other trip Jun 30, 2014
A Traveler
US
3.0 / 5Good
"convenient for shopping"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
I would say it is average. The room was reasonable for the price, but the carpet was dirty in many places. It was also hard to locate their phone number when I tried to book my room.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review. We are having the carpets shampooed, However, it is necessary to schedule the cleaning around the times the rooms are not occupied. I am sorry you had difficulty finding our telephone number. We were pleased to read that you felt our rate was reasonable. Hopefully, you will return to our property again. Sincerely, Marilyn Seidner Director - Operations
1 night trip Jun 21, 2014
Raghu
US
2.0 / 5Fair
"Questionable"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The toilet did not flush right the drapes were falling off the rods
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
We are sorry that you were disappointed during your stay. We will be upgrading our property late this year. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Jun 23, 2014
Bev
US
3.0 / 5Good
"Affordable"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I had a week of business in the Albany and didn't have much time to do anything else but clean up & sleep. This place was exactly what I needed. A quick breakfast there also saved me some time in the morning as I had to be on my way early.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star Expedia review and your positive comments. We were pleased to see that our Travelodge and rate met your expectations. We look forward to serving your lodging requirements the next time you are in the Albany area. Sincerely, Marilyn Seidner Director – Guest Relations
Other trip Jun 22, 2014
Charles
US
2.0 / 5Fair
"Old, dated and in dyer need of renovation."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The rooms are old and in need of basic maintenance, as well as renovation. They still use the ugly, dirty colorful flower comforters. The door lock was falling off the hinges. The bathroom was old and disgusting. The hallway wallpaper is peeling off. Areas that are painted look like they've been painted over 100 times. The continental breakfast consisted of waffles or English muffins. The juice cups were nearly the size of a shot glass. The bananas were both green and rotting at the same time (because they refrigerate them). I will never stay there again.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We apologize for your disappointing stay. We are planning on a substantial upgrade to our hotel in the near future. Thank you for bringing the door lock to our attention. We will address this issue at once. We would sincerely appreciate a “Second Chance”. We promise we can and WILL do better.
1 night trip Jun 18, 2014
Rob
US
3.0 / 5Good
"Fantastic Service and Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
My stay was quite enjoyable. The service was great. The staff were very friendly and provided support as needed. The location was near the shopping area and close to I-87. It was a perfect location for my activities.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review regarding your two day stay at our Travelodge, Albany Airport. We were pleased to read that you enjoyed your stay and that the location was convenient. Our staff thanks you for your positive comments in their behalf. We appreciate your taking the time to include them in your review. We are looking forward to welcoming you again and will do our best to provide another enjoyable experience. Sincerely, Marilyn Seidner Director - Guest Relations
2 night trip Jun 13, 2014
Sammy
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We were only in the room to sleep. Quiet area, nothing kept us up.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review regarding your stay at our Travelodge Inn & Suites, Albany Airport. We are pleased to read that you had a peaceful night's sleep. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Jun 17, 2014
Peggy
US
4.0 / 5Excellent
"Good price for value"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Room was very clean, beds comfortable, great pillows, soft linens including the towels, great shower pressure, good value. Suggestion to hotel is to have a maintenance person brace the shower fixtures, when I turned on the shower the fixture pulled away from the shower wall.....it didn't inhibit the function, but it caught me by surprise.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your FOUR star review regarding your stay at our Travelodge, Albany Airport. Your positive comments were very much appreciated. Our hotel’s performance is based on our guests’ reviews. Input such as yours assists us in improving our guests’ continued satisfaction; and your suggestion regarding bracing the shower fixtures was very much appreciated. We apologize that the shower fixture pulled away from the wall. Thank you for understanding and the positive review despite the annoyance of the show fixture. We are looking forward to welcoming you again.
1 night trip Jun 14, 2014
Horse Enthusiast
US
2.0 / 5Fair
"two and a half stars."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Came at 3:00pm to check in,the room was' nt ready were told by receptionist they had a breakdown in the dryer (no linens) I opted for a handicap room with no microwave and very noisy lobby also every time I shower because of the handicap ramp there were water all over the floor. Very disappointed.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
I am sorry to hear that you were disappointed during your recent stay. We will be performing significant upgrades to our Travelodge in the near future. Hopefully, you will give us a second opportunity to serve your lodging requirements. Sincerely, Marilyn Seidner Director - Guest Relations
1 night business trip Jun 7, 2014
Abigail
US
3.0 / 5Good
"Nice hotel for a reasonable price."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I stayed in this hotel for 2 nights for a business. This hotel is within walking distance to shopping and dining.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. We appreciate your three star rating and comment regarding the convenience to shopping and dining. We hope you will stay at our Travleodge the next time you are in our area. Sincerely , Marilyn Seidner Director - Guest Relations
Other trip Jun 6, 2014
Jan
US
3.0 / 5Good
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The place of the hotel is good. It's near the airport and the bus stop, and there are a lot of restaurant that are close to the hotel. However, the room wasn't clean and the smell of the towels was bad. The refrigerator was annoying and we had to unplug it to sleep.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for the heads-up regarding the cleanliness of the room. I have forwarded your review to our General Manager, Head Housekeeper and Owner. I am confident that you will see a significant improvement in the cleanliness if you grant us the privilege of a "second chance". Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Jun 1, 2014
Lood
US
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