All hotels in Albany, New York, United States of America
1 room, 2 adults
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42 Wolf Road, Albany, NY, 12205, United States of America, ‏‎855-239-9482
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3.2 / 5Good

Score breakdown (from 462 reviews)

Average rating for:

  • Cleanliness
    3.4
  • Service
    3.3
  • Comfort
    3.3
  • Condition
    3.0
  • Neighborhood
    3.9
2.0 / 5Fair
"second bad experience"
This is my third time staying here and i can say my experience here has not gotten any better. The first time i stayed the room wasn't clean, the staff wasn't accommodating, and thr food was horrible. My second stay was better but only because they tried to make up for my first experience. But the lady at the front desk confronted us about our review on the staff. She asked us why we thought she had been rude. That just put us in an awkward position. But it was fine none the less. This time we gave it another try and once again the same front desk receptionist came off bothered that I asked if they offered late check out. And there was a dog barking all night that kept us up. I was hoping they would ask us how our stay was when we checked out but we were barely acknowledged and just told to leave the keys on the counter. I can officially say I will not be returning to this establishment
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write another Hotels.com review. I am sorry that your third stay also did not meet your expectations. Regarding the barking dog, usually if the Front Desk Staff contacts the pet’s owner, it alleviates the problem. We hope you will “rethink” your comment about “not returning” and stay with us again. Sincerely, Marilyn Seidner Director – Guest Relations
1 night romance trip Mar 6, 2015
Susana
US
2.0 / 5Fair
"Overrated"
Stayed in a couple of hotels near Albany airport. This one is by far overrated on hotels.com.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a Hotels.com review. We were sorry to read that our Travelodge did not meet your expectations. Unfortunately, your stay occurred while we were beginning to upgrade our hotel with new carpeting, etc. I am confident if you give us a second opportunity to provide your lodging that you will see a significant improvement. Sincerely, Marilyn Seidner Director – Guest Relations
6 night business trip Mar 1, 2015
A Traveler
US
1.0 / 5Poor
"Nasty, dirty, gross."
We had to fly into Albany due to a cancelled flight and just wanted a place to rest for a few hours. This Travelodge is downright gross. It smelled like old cigarette smoke and was dirty, dirty, dirty. The sheets felt used (that heavy feel they get when they aren't washed in a while), the nightstand had some sort of grease on it, the floor was not vacuumed, and the bathroom was nasty. I slept with my clothes on - that's how gross it was. The staff was less useful than a football bat and very white trash. You couldn't pay me to stay there again.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Regarding your Hotels.com review, we are very sorry that our hotel did not meet your expectations. Sincerely, Marilyn Seidner Director – Guest Relations
1 night family trip Mar 3, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable stay for short business-related trip"
It is right across the street from the big Colonie Mall shopping center but is far from downtown Albany, which wasn't clear in the listing. Nice Italian restaurant right next to it.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write an Expedia review. Your four star rating and positive comments were appreciated. Your review also gives us the opportunity to let you know that we will be upgrading many of the rooms with new furniture and TV’s during this summer and are upgrading our WIFI throughout the hotel this month. We are looking forward to providing your lodging the next time you are in the Albany area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night business trip Feb 24, 2015
ellen
US
1.0 / 5Poor
"Stay Away"
Lower-rate rooms were not afforded the luxury of hot water. 'Remodeling' caused the TV remotes to be unprogrammed. Rooms were not heated prior to arrival on a day it was 6 degrees outside. Rooms were cold and heat barely worked when trying to warm the room. Front desk was frustrated by all the complaints and was not very patient.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking you time to write a Hotels.com review, as it gave us a “Heads-Up” regarding your disappointing stay. Due to lack of information, it is difficult to determine why the issues you experienced during your stay occurred. All our rooms have hot water and your room should have had the heat turned up prior to your arrival. Regarding your TV remotes, they may have required replacing or new batteries. Please accept our apologies. We would appreciate a second opportunity to show you that we can and WILL do better. Sincerely, Marilyn Seidner Director – Guest Relations
1 night trip with friends Feb 27, 2015
James
US
4.0 / 5Excellent
"adequate room met all needs"
the hotel was being remodeled, the room was clean but had hallway noise.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a Hotels.com review. Your four star rating and positive comments were appreciated. We were pleased to see that our hotel met your expectations. However, we apologize for the “Hallway Noise”. We hope you will stay with us again during next trip to the Capital District area. Sincerely, Marilyn Seidner Director – Guest Relations
1 night business trip Feb 26, 2015
Carlo
US
4.0 / 5Excellent
"Good"
good
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star review. We were pleased to read that our hotel and rate met your expectations. Heads-up - we will be upgrading our TV's and Internet this coming summer. We are looking forward to the privilege of welcoming you again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night romance trip Feb 14, 2015
Shanta
US
3.0 / 5Good
"Eh"
This place wasn't terrible for the price at all. The heat was loud, the toilet flushed really slowly and the TV was nothing special. There was hot water, the location was good and the breakfast was decent as well. As far as money goes, you can't get any better.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review for our Travelodge We were pleased to read that our hotel, the location, breakfast and rate met your expectations. Heads-up - we will be upgrading our TV's and Internet this coming summer. We are looking forward to welcoming you again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night romance trip Feb 14, 2015
A Traveler
US
4.0 / 5Excellent
"Price was good"
Price is very good for what you get, I would stay here again
Genuine Expedia guest review
Other trip Feb 16, 2015
bob
US
3.0 / 5Good
"eh"
bed was fine. good value.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to review our hotel. Your positive comments were appreciated by our entire team, including our owner. We are looking forward to welcoming you during your next trip to the Capital District Area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night business trip Feb 9, 2015
john
US
3.0 / 5Good
"Doing much better!"
Checked in...easy process...staff friendly. Went to room and found hair and a lot of fuzz and dirt on bed. Asked for another room. Front Desk Agent upgraded me to a larger room which was nice to make up for the issue with the first room.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We apologize that your first room did not meet your expectations and "OUR'S". Thank you for commenting that your enjoyed your upgraded room. We sincerely hope we have the opportunity to serve your lodging requirements the next time you are in the area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night business trip Feb 3, 2015
Daniel
US
4.0 / 5Excellent
"nice location and friendly staff"
I was very happy with this choice. the staff in the morning were super nice and friendly. I also heard the woman ask the people if they needed anything else to eat before she put the breakfast stuff away. My only complaint was the heater not knowing how to work it some note of instructions would be nice we thought they were putting the temp up but it actually went down,
Genuine Expedia guest review
Other trip Feb 2, 2015
Pat
US
2.0 / 5Fair
"Adequate and Friendly"
It suited us fine. People were friendly. Facilities a bit spartan but was all we needed at a price that was reasonable.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review regarding your recent stay. We were especially pleased as it gives us an opportunity to let you know that our guest rooms will be renovated during the summer of 2015. Sincerely, Marilyn Seidner Guest Relations
1 night romance trip Jan 28, 2015
frederick d.
US
3.0 / 5Good
The room was relatively clean, but rooms could use some updating
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
US
4.0 / 5Excellent
Ok only needed a reasonable place to stay good location
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your four star rating and positive comments were very much appreciated. We hope this is an indication that you will be staying with us again. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Jan 18, 2015
A Traveler
US
2.0 / 5Fair
"OK if you are a cheap person"
The bed was comfortable. The rug in the hall was really worn. Hairs in the bathroom. Toilet did not flush. Nice and quiet because there were hardly any other cheap skates like us, I guess.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a Hotels.com review as it alerted us to check the toilet. Also, it gives us an opportunity to give you a “heads-up” that we have plans to renovate our hotel this year. Therefore, our guests can enjoy a great rate, in addition to a renovated property. Sincerely, Marilyn Seidner Director - Guest Relations
1 night family trip Dec 26, 2014
Louise
US
3.0 / 5Good
"One of my many lodgings over the years"
Hotel personnel are very friendly and helpful. You get what you pay for in this hotel, it is clean and inexpensive, has free breakfast area w waffles, milk & cereals, as well as other breakfast staples. Hotel is nice, but showing wear (always a light mildew smell in bathroom, etc.. I do not understand when people write in complaints that this hotel needs a renovation when they get such low rates...as I said you get what you pay for. I cannot afford higher end hotels on my personal 3-7 day trips to the area; this is a safe and nice place to stay. Right across street from Colonie Mall and many other nearby business. Fed ex office just up the street.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Your great view was a fantastic way to start off Christmas Eve and the New Year. You positive review and gracious comments were appreciated by our entire team, including our owner. We are looking forward to your next stay at our Travelodge. Sincerely, Marilyn Seidner Director – Guest Relations
1 night trip Dec 19, 2014
Lawrence
US
1.0 / 5Poor
"Bugs and Management Problems"
When I arrived I found dead bugs in the room. No one was at the front desk. Later I found bugs (alive). Since that time, I have run into many problems with the hotel management and owner not doing what they said they would do to take care of the situation.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
I believe that our Accounts Manager sent you a check to compensate you for the nights you stayed. If not, I sincerely apologize.
6 night business trip Nov 26, 2014
Kathryn
US
1.0 / 5Poor
"Housekeeping needs to be retrained or replaced"
After having to move rooms three times due to hair in the bathrooms or visible stains on the sheets and pillow cases, I was upgraded to their suite and after a long day, decided to just sleep on the sofa. The staff were friendly and nice but the room cleanliness was just horrible.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
I apologize that your stay did not meet your expectations or our standards. I have forwarded your review to our Head Housekeeper, who will be investigating and addressing the issues you mentioned. Thank you for your positive comments about our staff. We would appreciate your giving us a second opportunity. Sincerely Marilyn Seidner Director – Guest Relations
1 night trip Dec 1, 2014
Daniel
US
3.0 / 5Good
"Low to Average."
It was OK! The hotel needs a good renovation.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to rate our Travelodge. You are right about needing a renovation, we are planning on upgrading our property during 2015. Sincerely, Marilyn Seidner Director - Guest Relations
2 night romance trip Nov 26, 2014
A Traveler
US
5.0 / 5Outstanding
"The staff was friendly, helpful and warm."
I brought my yellow lab with me and the folks were just wonderful about him being there. I was placed down near an entrance so that I could easily take the dog out who was still recuperating from a hip replacement surgery and was wearing a brace. I was in Albany on a family emergency and had to bring him. They were wonderful about having him there. I definitely plan on returning to this motel and would recommend it to anyone. It is also convenient to major shopping, expressways, and the airport. The free breakfast was ample and included yogurt, fruit, cereal, waffles, juices, bagels, muffins, tea and coffee. All in all an enjoyable stay.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for you five star review and positive comments. I am pleased to see that you enjoyed the breakfast and that you would recommend our Travelodge. I hope your yellow lab recovers soon from his replacement surgery. Tell him I can relate as I had a hip replacement also due to a fall. I hope we have the opportunity to serve your lodging requirements again but not due to a family emergency. Sincerely, Marilyn Seidner Director – Guest Relations
Other trip Nov 24, 2014
Kris
US
2.0 / 5Fair
"nope. no WIFI, no interested staff."
WIFI was not working. Reported 3 times, nothing changed. Had to sit in lobby for usable signal. Dust all over he room. Fire doors in hallway are open. Fire exit is open and unlocked. Bed needs a new mattress. Heating is too hot or off. Breakfast on the other hand was nice. "Bake your own" waffles and all. Location is good, stores and restaurants close by.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
I apologize for the WIFI not working. We will be upgrading the WIFI within the next few months. We will check the mattress and HVAC. Thank you for bringing this to our attention. We were pleased to see you enjoyed the breakfast and location. Marilyn S
1 night romance trip Nov 19, 2014
n
US
4.0 / 5Excellent
"Good Value and Customer Service"
Hotel was clean and customer service was very good and accomodating. In a business area and good value for the costs of the room
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your four star rating and positive comments were very much appreciated by our entire staff, including our owner. Our staff extends their personal thanks for your gracious comment in their behalf and are looking forward to welcoming you again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night family trip Nov 15, 2014
A Traveler
US
3.0 / 5Good
"Travel Lodge stay"
We asked for 1st floor when reservation was made. They clain ed we didnt. They were able to give us 1st floor but it was like a big deal they were doing it. Room size was fine. Bathroom had alot of visible mold on ceiling and shower.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. We apologize for the confusion regarding the floor you requested. We will check out the bathroom for the issues you mentioned. We hope you will stay with us the next time you are in the Capital District area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night romance trip Nov 8, 2014
Janet
US
4.0 / 5Excellent
"A hidden gem thats affordable."
From first glance, this hotel doesnt look like it would be unusually great. But, I found an unexpected gem for what I needed. Like another reviewer said, I really liked the color of the walls in my room. It was refreshing! Anyways it was a safe warm place to stay while I'm trying to find an apartment and to shower. Also i really appreciated the staff allowing me to check in early because my job starts later in the day and i wouldnt be able to check in until late that night. It was very much appreciated. I will definitely be back and recommend this affordable place
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. Your four star rating and positive comments were appreciated (good value, that you would be back and would recommend). The Owner especially enjoyed your comment regarding the “color” of the walls, as he was the one who selected the color. We are looking forward to your next stay. Marilyn Seidner Director - Guest Relations
3 night trip Oct 29, 2014
David
US
4.0 / 5Excellent
"Not bad for the price."
Only stayed one night. Lots of restaurants within a five minute drive. Hotel room was very, very clean. Walls were a bit thin, as I could hear doors along the hallway closing and people walking past the room. Wireless Internet connection was good and fast. I did not have their breakfast, so I cannot attest to that. No frills here, but it is in the value range, so you can't really eXperia more. Met some of the staff during check in, they were ok. Key card didn't work, had to go back to front desk to get it reprogrammed. I would probably stay here again if my usual hotel in this area is sold out again during the popular college weekends.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Sent the following response through Expedia Partner Central Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your four star rating and positive comments were very much appreciated. We were pleased to see that you felt the value was good. We will be upgrading our hotel later this year; and hope you will stay with us again (even if your “usual” hotel is filled). Sincerely, Marilyn Seidner Director – Guest Relations
1 night trip Oct 25, 2014
Bill
US
5.0 / 5Outstanding
"Convenient and Comfortable Stay"
Our trip was very nice. The hotel personnel were friendly and accommodating. The rooms were clean and comfortable. The location is great! Everything is easily reached and there are plenty of restaurants and stores surrounding the hotel.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your five star rating and positive comments were very much appreciated by our entire staff, including our owner. Our staff extends their personal thanks for your gracious comment in their behalf and are looking forward to welcoming you again. Sincerely, Marilyn Seidner Director – Guest Relations
3 night family trip Oct 23, 2014
Patricia
US
5.0 / 5Outstanding
"Nice stay."
it is located at Wolf Ave. Shopping mall across the avenue. nice stay. Breakfast included.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write an Expedia review. Your five stars and positive comments were very much appreciated by our entire team, including our owner. We hope you will stay with us during your next trip to our area; and will do our best to make your stay another pleasant experience. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Oct 25, 2014
emjci
US
3.0 / 5Good
"Almost Overslept"
We did not get the requested wake up call and would have missed our plane if we had not set the clock radio. We brought this to the attention of the morning desk persons and hopefully it will be corrected.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for letting us know that our staff did not give you the wake up call you requested. This IS very important and we re-emphasized the importance to our staff. Please accept our apologies. Sincerely, Marilyn Seidner Director - Guest Relations
1 night family trip Oct 21, 2014
Susan
US
3.0 / 5Good
"Meh"
Five of us in 2 rooms with 2 queen beds each. Staff was nice enough. Room was clean enough, beds comfortable enough, just for an overnight passing through it was fine. No elevator on site was an issue, as all the first floor rooms were taken so my partially disabled mother had to do the stairs. Otherwise, typical wear and tear around the building, nothing outrageous, and the free WiFi had weak signal and was slow.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. We apologize that we did not have a room on the first floor to accommodate your mom. I would like to take this opportunity to let you know that we will be upgrading our Travelodge starting this year into the early part of 2015. WIFI upgrading and carpeting throughout the public areas will be included. We hope to have the opportunity to welcome you again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night family trip Oct 14, 2014
Rich
US
4.0 / 5Excellent
"Best of both worlds"
The Albany location was ideal because it was near a nice mall and decent places to eat, such as IHOP. To boot, it was less than an hour away from scenic Vermont.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. Your four star rating and positive comments were very much appreciated. I hope you enjoyed your trip to Vermont. The leaves throughout the Northeast were extremely colorful this year. We hope to have the opportunity to welcome you again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night romance trip Oct 11, 2014
Michael
US
4.0 / 5Excellent
"Very convenient location"
Got what I payed for...while not an awesome place, it was fairly clean; it was comfortable; very easy to get in and out of and the staff was very friendly.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Your four star review and positive comments were very much appreciated by our entire staff. Our staff extends their personal thanks for your compliments in their behalf. I am pleased that you enjoyed stay and am looking forward to welcoming you again. Sincerely, Marilyn Seidner Guest Relations
1 night trip Oct 12, 2014
Roger L.
US
4.0 / 5Excellent
"Pleasant Place to Stay"
I was satisfied with my one night stay here. Close to the airport, shopping, and essential highways without being noisy. Staff were accommodating. The hallways look a bit tired, but the room was pleasant. I would stay here again.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Your four star review and positive comments were very much appreciated by our entire staff. Our staff extends their personal thanks for your compliments in their behalf. I am pleased that you enjoyed stay and am looking forward to welcoming you again. Sincerely, Marilyn Seidner Guest Relations
1 night trip Oct 12, 2014
Elaine
US
4.0 / 5Excellent
Room was ok but they need to change their a/c which makes lot if noise
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Your four star review was very much appreciated by our entire staff. We apologize that you were disturbed by the noise from the A/C. Our staff will be on the lookout for noisy air conditioner. Sincerely, Marilyn Seidner Guest Relations
Other trip Oct 14, 2014
A Traveler
US
4.0 / 5Excellent
"Great location!"
Regal movies and Whole Foods a short walk away. Plus close to the highway. For the price, it was great!
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Your four star review and positive comments were very much appreciated by our entire staff. Our Owner was especially pleased to read your comments re the location rate, and extends his personal thanks. I am delighted that you enjoyed your stay and am looking forward to welcoming you again. Sincerely, Marilyn Seidner Guest Relations
1 night business trip Oct 4, 2014
Carl
US
2.0 / 5Fair
"Cleanliness and Noise"
The bathroom was dirty, the rooms are run down, the staff was yelling in the halls ouside the rooms at 4 a.m. waking me and my family up. They were discussing their workload. Doors slamming. I would not recommend this hotel.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
I apologize that your stay did not meet your expectations. However, I am confused as our Housekeeping Staff does not normally report to work until 9:30 AM. I will definitely investigate this issue on our security system. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Good Value"
Not the most luxurious stop on a recent trip, but quite inexpensive and a very good value relative to the price. The hotel is located across from a mall and close to a cinema and many eateries. The room itself was a little funky, with some color choices I would never have selected! Still, the room was clean, the wifi was free (and fast), breakfast was decent (waffles and fruit).....and it is very close to several major highways.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Your four star review and positive comments were very much appreciated by our entire staff. You made me smile with your comment re "funky color choices" as our owner selected the color with "tender loving care". I am pleased that you enjoyed stay and am looking forward to welcoming you again. Sincerely, Marilyn Seidner Guest Relations
1 night trip Oct 4, 2014
Jim
US
3.0 / 5Good
Hotel was definitely acceptable for what I wanted which was a quick, cheap stay on my way through town. Clean, and reasonably comfortable
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge, Albany Airport. We were pleased to read that the rate and our hotel met your expectations. Hopefully, this is an indication that you will stay will us again during your next trip to the Capital District Area. Sincerely, Marilyn Seidner Director – Guest Relations Travelodge Inn & Suites Director - Guest Relations
Other trip Oct 6, 2014
A Traveler
US
4.0 / 5Excellent
"Good place for not a lot of money."
Good place to stay for cheap. Not shiny on the outside. No new carpets. But it is clean and safe. The staff is helpful amd respectful. Good hot breakfast. Free wi-fi. Well kept.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review pertaining to your stay at our Travelodge. Your four star rating and favorable comments regarding our rates, staff, breakfast and hotel were very much appreciated. We hope your positive comments are an indication that you will be staying with us again. Sincerely, Marilyn Seidner Director – Guest Relations Travelodge Inn & Suites
2 night business trip Sep 28, 2014
A Traveler
US
1.0 / 5Poor
"Worst room ever, and I have have been to hundreds!"
Worst ever, hands down. Room smelled of mold, which was all over shower, and A/C unit smelled of tons of mold. Toilet did not stop flushing, shower head completely loose on wall, bed was ridiculous. Just ridiculous. I was totally embarrassed to bring my mate there. I have never made a bad review anywhere. This sorely called for it.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We appreciate your taking the time to write a review. Our guest’s input is extremely important to us. We will be checking the room in which you stayed and addressing the issues you mentioned. Our Travelodge will be undergoing a major upgrade late this year into early 2015. Sincerely, Marilyn Seidner Director – Guest Relations Travelodge Inn & Suites
1 night trip Sep 28, 2014
David Gordon
US
3.0 / 5Good
"Waffle Maker"
Slow front desk. Computer system went down. Beds are uncomfortable as I have a screwed up back. Clean. Nice overnight place with a good location. Movie theater and shopping center near by. Waffle maker is the cats meow.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review, We appreciate your three star rating and positive comments. However, I apologize if the bed was uncomfortable for your back. I was pleased to note that you enjoyed our waffle maker. We apologize for the computer going down during your stay. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Sep 20, 2014
A Traveler
US
4.0 / 5Excellent
"great location for a reasonable price"
much less expensive than surrounding hotels, not as fancy, but clean and comfortable. Only negative is that there is no elevator. If you can't do stairs or lift luggage, please know this in advance. The breakfast and computer availability was a plus, convenient parking, and located near good choices of restaurants and entertainment.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star review and positive comments regarding rate, parking and location. We hope this is an indication that you will be staying at our hotel again and will do our best to make your every stay a pleasurable experience. Sincerely, Marilyn Seidner Director - Guest Relations
4 night business trip Sep 18, 2014
JanNY
US
3.0 / 5Good
"No Surprises"
As expected given location, cost and previous reviews.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your three star review and positive comments regarding our location and rate. We hope this is an indication that you will be staying with us again. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Sep 20, 2014
A Traveler
US
1.0 / 5Poor
"Don't Stay Here....It's terrible"
I wouldn't recommend this hotel to anyone. The rooms are like being in a cigar box. The supposed queen size bed is a single bed. Imagine trying to fit two people on the single bed. We didn't know until the following morning when we jumped into the shower and tryed to use it that the handle was broken and no water would come out. We were forced to stay here twice because you can't cancel these reservations or you lose your money. Our first stay was even worse. At least the front desk people the second time were pretty decent. The first stay they treated us like why did you even come to this hotel. We had a question about the air conditioner...normally you would adjust it where it's located, but, to our amazement after we went to the front desk and was insulted they use thermostats. This was after spending 45 minutes trying to find our room. There was a hidden door we were supposed to enter to find our hallway that we weren't aware of because our check in person never told us they even had one. She made us feel like we were idiots when we checked in. Our advice.....DON'T EVER STAY HERE....IT'S TERRIBLE.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for writing a review regarding your disappointing stay at our hotel. It gave us an opportunity to let you know that we will beperforming a significant upgrade to our hotel, including converting to a non-smoking building, replacing carpeting and painting. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Sep 18, 2014
Debbie
US
4.0 / 5Excellent
The hallway was filthy and unkept. TV in the middle of hallway. Floors didn't seemed to have been vacuumed in quite some time. Doors were banged up. And the smell was overwhelming. I was Leary going into our room but once inside room to my surprise it was actually clean. The lock on the door seen better days and one strong push would've broken it clean off the door and the shower knob also almost fell off. For the price I wouldn't expect a 5 star hotel so I guess you get what you pay for
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for your four star rating.I sincerely hope this is an indication that you will be staying with us during you next trip to the Capital District area. We will be performing a significant upgrade late this fall into the early spring of 2015. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Sep 13, 2014
Danielle
US
3.0 / 5Good
"You get what you pay for"
Bed was comfy and clean. TV sucked and channel selection was ok. Shower was nice. Overall I got what I paid for! A bed and a roof over my head. Nothing special nothing terrible.
Genuine Expedia guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review and giving me an opportunity to let you know that we will be replacing our TV's during the latter part of 2014. You are right . . they are not the most updated in the world!!!!!! Thank you for indicating that your stay met your expectations. We hope this is an indication that we may be granted the pleasure of serving your lodging requirements again. Sincerely, Marilyn Seidner Director - Guest Relations
Other trip Sep 10, 2014
Joe
US
2.0 / 5Fair
It was an okay hotel. Can't ask for more for the price. Situated in a great area, many restaurants and stores to choose from.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. Thank you for indicating that your stay met your expectations. We hope this is an indication that we may be granted the pleasure of serving your lodging requirements again. Sincerely, Marilyn Seidner Director - Guest Relations
2 night business trip Sep 5, 2014
A Traveler
US
2.0 / 5Fair
"upgrade"
The hotel needs an update. The rear door was broken both separate times of my stay. The rooms are in need of updates. Overall location is great. Owner just needs to invest in his property and he will see a better return.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to review our Travelodge. We will be upgrading our hotel late this year and into early spring. I hope you will give us another opportunity to serve your lodging requirements during your next visit to our area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Jun 7, 2014
Lloyd
US
3.0 / 5Good
"Needs Upgrade"
Let's face it, the price of this room is pretty darn cheap by today's standards. I did read the reviews but booked anyway because of price and location. Plenty of places to walk to from here, just park and you can walk to a selection of bars and restaurants. But as most of the reviews stated, this hotel/inn could use a major upgrade. First, expect that your room door will not have a tight fit...plenty of light outlines the door, you will notice this at night when your room light is off. Second, the toilet would not stop running after flushing, without giving the handle an exact wiggle to make it stop ( this took some time to get the exact timing down) and third, it did indeed have a strange smell going on! This may be because it is a hotel that still has smoking rooms available. On the bright side, the staff was friendly and the price was pretty cheap for NOT being in a neighborhood where you can't leave at night without your life being in danger!
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
Thank you for taking the time to write a review. We will be upgrading our property in the late fall into early spring of 2015. I hope you will stay at our Travelodge during your next visit to our area. Sincerely, Marilyn Seidner Director - Guest Relations
1 night trip Aug 31, 2014
A Traveler
US
1.0 / 5Poor
"Terrible Hotel"
This hotel is the worst one I’ve stayed at so far. I don’t smoke, so as I checked in, I emphasized on my request for a non-smoking room. My room was missing a non-smoking sign and even came complete with an ashtray on the end table. Because I smelled some cigarette smoke around the room, I requested to have a different room at the front desk. The person there did not let us change and showed me the room is “non-smoking”. She told me the smoke probably was coming from a neighboring room and we were in a smoking hallway, even though I was in a “non-smoking” room. The breakfast was underwhelming and had very little choices. They didn’t even have bread! Then, I left at 11:00AM and told housekeeping they could clean the room. I returned to the room around 2:00PM, but the room still wasn’t cleaned. I left the hotel and told the person again to clean the room. When I got back at around 3:30PM, the room still wasn’t cleaned. I called the front desk. She told me they would come to our room later. They did not clean my room until after 4:00PM. I mentioned this to the front desk and she told me my room is low priority because my room was not checked out of, clearly implying that people staying at the hotel for a longer period of time are unimportant. Overall, even though this is a cheap hotel, it was not even close to being worth it. I strongly recommend that you do not stay at this hotel, but rather a hotel in the area that is worth its price.
Genuine Hotels.com guest review
Response by Travelodge Inn And Suites Albany
We apologize that you were disappointed during your stay. We have spoken with our Head Housekeeper, who in turn has reprimanded her staff. We are concerned about our guest's comfort and hope you will reconsider and stay with us during your next trip to the Capital District area. Sincerely, Marilyn Seidner Director - Guest Relations
2 night trip Aug 30, 2014
A Traveler
US
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