"for a quick stay job related, not for vacations"
not like in the picturesGenuine Hotels.com guest review
Very satisfied, Well stay again.Genuine Hotels.com guest review
At checkin I was asked to present my credit card used for purchasing the room. The attendant took the card for a second then gave it back. I left the hotel about 20 mins later heading to the bank where I found out they held 100.00 on my card. The room had already been paid for at the time the reservation was made. I wasn't notified of this and when […] I asked hotel clerks they brushed it off saying oh yeah well thats what we do. No apologies for no notification was given. I travel often and I always secure a room inadvance. This has never happened. I will never present my card again when asked. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Hello Shalina, I do apologize about the miscommunication. We do as most hotels do, take a hold for incidentals. This is a hold and gets returned back to you upon checkout. This is to cover any expenses that may occur (food, movies, dry cleaning etc.) I am happy that the rest of your stay was a good one and we look forward to seeing you in the future. Regards, Joseph
Out of the 4 theaters we went to, it was less than 2 blocks from 3 of them, it's literally across the street from the Port Authority Bus Terminal, if there’s bad weather you can just walk through the bus terminal to the subway, and at only 2 blocks from 42nd street you were near all the night life you could want. The surrounding neighborhood is still […] a bit iffy, but going through there with my boyfriend I felt perfectly safe. I did make the allowance that late at night I had him tuck my purse into his jacket so it couldn't be seen to avoid asking for trouble, but I don't think that was necessary. The hotel itself was perfectly nice, I have no complaints. Just not special/unique enough to get 5 stars. The one thing I will warn you about is that the hotel does not have 24/7 room service. Not only does it close down at 10:30 but there's a large gap in the afternoon between the lunch and dinner services. If you're just looking to use it for standard meals then it works fine, but given that we only cared about room service for the afternoon and late night snacks, it was fairly useless. Also, on hotels.com you see an asterisk next to the breakfast, but no mention of how much that asterisk is worth. I was thinking maybe $6 or $8 bucks-try $20. It's a full sit-down breakfast, not just a buffet. I will say that this one had gloriously fast elevators though. Even at the 26th floor, it only took us a minute to get down to the ground floor. Read moreGenuine Hotels.com guest review
Room is comfortable , not so expensive. Especially, Hotel Staff is really kind.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review on our Staff! Regards, Joseph
"Unspectacular, but roomy, clean & comfortable"
good sized room, exceptionally friendly staff, decent coffee and free wi-fi. Perfect per business trips if you don't need to entertain in the hotel.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the 5 star comment, we are happy that you found our rooms to be of a good size and our staff to be exceptional. We look forward to having you back. Regards, Joseph
"Great hotel for price!"
This hotel was very conveniently located near times square without being too close where the price is outrageous! If you drive in, be sure to get your parking ticket validated at the hotel desk in order to get the discounted parking rate!Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We are glad you got to take advantage of the parking validation. We look forward to having you back. Regards, Joseph
great location, staff was extremely helpful and pleasantGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review. We look forward to seeing you back.
It was nice staff was friendly, the shower was strange though there was no edge so I got water all over the place so I hope I don't get charged for that but overall it was very nice the beds were SOOOO comfy!Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Hi Amanda, Thanks for the review! I apologize about the shower as it seems you may have been in an Accessible room, which would not have an edge. We won't charge you and appreciate your great review. Regards, Joseph
I didn't like that I was on the page with a rate and when I went back it timed out and the rate went up by $15 when I logged back in.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square We are sorry about the confusion, but this tends to happen as we are constantly updating rates either above or below rates. Please let me know if you have any further questions. Regards, Joseph
"Good, clean room"
Conveniently located for my visit, comfortable bed, decent but not particularly special Internet access for no extra charge. Only annoyance was the failure of the desk staff to give me a coupon for breakfast the next day, leading to a totally overpriced charge for what was an otherwise enjoyable breakfast buffet.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We are sorry that there was some confusion with your breakfast coupons. On your next stay please don't hesitate to contact me directly and I will personally look after your requests. Regards, Joseph
Everything was great .. Quick check in and out. The room and bathroom were really nice and a decent size. The bed and pillows were amazing and comfortable. The most comfortable I have ever slept in. I would say the only issue was the sink wouldnt drain immediately so as the water is running it is also rising .. Other than that minor issue this hotel […] was amazing.. My boyfriend and I will definitely stay again Read moreGenuine Hotels.com guest review
Had stayed there before and was just as happy as last time. Close enough to the Javitts center to walk to which is why I stay in the area. Only complaint would be lot of noise after 9:00 am which could have been elevator work or steam in the pipesGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for coming back. We appreciate your business and will look into the issue you experienced with noise. We promise this wont be the issue for your future stays. Regards, Joseph
"I'd stay again if in NYC"
Overall, not bad. The morning breakfast was better than expected. Unfortunately the hotel description doesn't adequately describe that this is a full breakfast, and that room service is available. If you're looking for a room with a view, it's a 50/50 chance, as the back of the hotel lower floors look onto an alley and other 'industrial looking" buildings. […] The staff were appropriately attentive and helpful. The room, however, was a bit stuffy at times and difficult to sleep - due to heater unit airflow. If you like a harder mattress, you're in luck. Not a problem for me. I would expect common floors to be vacuumed daily, but that didn't appear to happen. Overall a good stay and would visit again. Read moreGenuine Hotels.com guest review
"Over and above!"
Our stay was excellent. They gave us complimentary cupcakes upon check-in. When they found out it was our "babymoon" they sent up a fruit and cheese platter. I had to go to the hospital due to some complications with my pregnancy and the front desk called twice the next day to check up on me. Really outstanding service. The beds were really comfy and […] the hotel is super close to everything you need. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square We are so happy that you enjoyed your stay and we made you feel extra special! We wish you the best of luck with your pregnancy and hope to see you soon. Regards, Joseph
"Great mid-town location for no-frills room"
The hotel is fine if you want a 1-night stay in a great location. Check-in took a long time because I had an elderly couple in front of me. The room was comfortable and clean, which is exactly what I needed. No noise either, which was another plus.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We apologize about the check-in times and will look into why this occurred. Thanks for also noting how comfortable and clean the hotel was. We look forward to having you back. Regards, Joseph
"Close walk to MSG and Times Square"
NIce hotel, great staff, rooms were a bit small and the coffee maker was broke, but room service brought up a free pot of coffee when we called. Room Service was affordable and good. I would definitely stay here again.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review. We are sorry about the coffee pot, but we are happy that you were able to get the coffee you requested. We look forward to having you back.
"Close to everything"
Simple boutique hotel in good area . good staff and good amenities. However could use bigger TVs for the kings size roomsGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful comments on our good staff and amenities. We are in the process of evaluating our TV size and should have improvements to large TV's shortly. Regards, Joseph
Excellent value. Very pleasant room and good location.Genuine Hotels.com guest review
"Nice hotel, close to everything."
Great price and hotel room at walking distance from Times Square. Would definitely stay there again.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square We can't wait to have you back! Thanks for the wonderful review. Regards, Joseph
Friendly staff, clean and reasonable price. Would definitely stay here again.Genuine Hotels.com guest review
"Great hotel, great price, close to everything!"
Hotel was centrally located, close to time square, broadway, and sub-way. Was also close to restaurants and coffee shops. The staff was super helpful and upgraded me when they discovered I was s SPG member. The room was ok size for New York, but very clean, and very well kept. Room card key access to operate the elevator gave me an extra sense of security. […] Would definitely stay here again. Thanks guys! Read moreGenuine Hotels.com guest review
"Comfort in Times Square"
Great price for Friday night in Times Square. Room was very comfortable. Good size. Bed was super comfy. Free wifi in room. Asked to be on lower floor, staff very accommodating. Location great, right across from the port authority and local subway stations but easy to walk to from Penn Station as well. Times Square close but away enough so that noise […] not a problem. Did not eat at hotel, has small bar area but so many restaurants nearby not a problem. I think there was a club next door but again, noise was not a problem. Complimentary late check out and held our bags for us since had time to explore before train left. Only con can think of was that the lighting in the room was not great but was not in room long enough to care much. Would definitely stay again. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything"
Great location. Within walking distance to Time Square. Friendly staff and clean rooms. We were there during the huge winter storm just after New Years 2014 and the hotel was warm and perfect.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for your great comments. We are so happy that you enjoyed your stay even if it was during the torrential snow. We are glad that we kept you warm and perfect. Regards, Joseph
"Nice hotel but noisier on the upper floors"
I would recommend trying to get a room on a lower floor. The lounge is on the top floor, and the pulsing bass beat goes on until 3:00 am. I would give up a few floors of view for some quiet. Otherwise, was a nice hotel and just a few blocks to Times Square and Theatre district.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great 4 star review. We do apologize about the noise you experienced. My recommendation for lighter sleepers on the weekend are the middle floors. We are happy to see that our location to Times Square and the Theatre District was convenient for you. We look forward to having you back. Regards, Joseph
Great location. Room was very clean although a bit small. Excellent price.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Overall satisfaction is what we aim for and it seems like you felt very satisfied with your stay. We look forward to seeing you soon. Regards, Joseph
"Convenient and comfortable"
Great hotel in a good locationGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review?
"Anniversary trip made special"
I called ahead to let the staff know it was our 19th anniversary...they went above and beyond our expectations in recognizing our anniversary each and every day we stayed at the hotel! They may act like that all the time, but for us it made us feel super special! Thank you Four Points!Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square First and foremost congrats on the 19th years! We are so glad that you got the above and beyond treatment, that our guests receive. We hope to have you back for many more joyous occasions.
Very much enjoyed my stayGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great comments. We look forward to seeing you back in the future.
Hotel was nice employees polite and helpful rooms was clean bed very comfortable only down side was my view was looking in at people working in the next building and room was small but cozy i would stay againGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for letting us know how clean your room was, as well as mentioning the politeness of our staff. We apologize about the view, what I recommend on future stays is requesting a city view. Though these rooms are high in demand, we do offer if they are available. We look forward to having you back. Regards, Joseph
We had a great time! Even ate at the restaurant and had a wonderful experience. Thank you!Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great comments and the great review of our hotel and restaurant. We look forward to having you back. Regards, Joseph
"Good option in midtown"
Great option if you want to be in Midtown, Near Times Sq., Theatre District, bordering other cool neighborhoods. Called the day before to request early check in and they were able to accommodate. Awesome! Room was clean. Beds were comfy. Lots of hot water and excellent water pressure.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the awesome review. We are glad you found our location very central and that we were able to accomodate your early check-in request. Thanks, Joseph
"It is not like you show"
The pictures are about a different hotel. The rooms are very small and not so clean. The location is okay. The concierge doesnt have a clue. Not coming back.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square I believe you may have mistaken as I personally looked at all pictures of the hotel and they are accurate. Regards, Joseph
"Great location across from Port Authority & sights"
We had a very good stay. It was across from Port Authority which was perfect as we arrived to NYC by bus from Providence, RI. Check in was quick our room was nice a little small, our view from 8th floor was just looking at Port Authority building. No big deal though as we spent very little time in our room. Hotel is walking distance from Time Square […] & Rockefeller center, which is what we wanted. We checked out & we were able to leave our bags securely in the bell hop closet & was given a claim tag for pick-up later in the day. This was great as it allowed us to sight see etc. without having to carry our bags with us. The downside of this place was one of 3 elevators was down & we were there during the Holiday season so it was very slow waiting for the elevators & they were not going to be fixed til the next day. The service otherwise was great! Thank you Sheraton Four Points. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks so much for the great review! We are happy that our location next to the Bus Terminal made your stay a convenient one. Regards, Joseph
"Great NYC hotel"
Great hotel in convenient location in Midtown Manhattan. Walking distance to Penn Station and Times Square. Very comfortable bed and decent sized room for a downtown hotel. Staff was friendly and accommodating .Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review. We are happy that you found our location to be convenient and our staff accomodating. We look forward to seeing you soon. Regards, Joseph
"excellent business and leisure hotel"
This hotel is very well located right next to Port Authority bus terminal and next to Times Square area. It has very convenient parking facilities at affordable price.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks very much for your fantastic review. We look forward to having you back. Regards, Joseph
"Great location especially for price"
We've stayed in other NYC hotels around Christmas time and spent double and triple the amount. The rooms are small (obviously, it's NYC.) but offer enough room. The staff is very friendly and accommodating. My only two negatives would be the food (breakfast was great), we ordered appetizers before going out to a late dinner and for nachos we were given […] 5 chips, mushy with a ton of cheese and a couple tomatoes. And the elevator is obnoxious, it takes forever to get the elevator and it will stop at constantly. Normal hotels with a great number of floors will only stop 2-3 times max. This elevator will stop as many floors as it's requested even if it's full. Expect to be on the elevator for 5-10 min. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks very much for the review. It is with reviews such as yours that we can only improve. I will personally look into the issues you experienced with the restaurant and the elevators. We look forward to having you back.
Staff could not have been any more helpful! Beds were very comfortable. Great recommendations for food, transportation and sights. Would definitely return!Genuine Hotels.com guest review
"Great location, great staff, will stay again"
I came down to spend a night and see a show. It was an incredibly busy weekend in the city but the woman at the front desk was able to accommodate our early arrival without so much as blinking an eye. When we got to our room, we must have left our door slightly ajar. One of the housekeeping staff knocked on our door to make sure we were ok...great service […] all around! Our room was small, but immaculate, had everything you would need plus a great view. The bed was really comfortable too! We didn't have to take a taxi once as everything was within a few block radius. We have already decided we'll be back in the Spring! Read moreGenuine Hotels.com guest review
"conveniently located, family friendly hotel…"
Great hotel, very clean, near Times Square and other kid magnet destinations, very family friendly and nicely decorated for the holidays. Only negative was the lobby restaurant - too pricey for average fair and slow dinner service.Genuine Hotels.com guest review
"Close to everything we wanted - Times Square,"
Hotel was nice and clean. Room small as expected and understandable. Will stay again.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We are very happy that you will stay with us again and look forward to having you back.
"Walking distance from lots of fun"
Great location. Hotel staff was very friendly and helpful. Rooms were small but very comfortable.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review! We are so happy that you found our staff friendly and helpful.
King bedroom very spacious considering manhattan the bed was so comfortable did not want to get out of bed only dwn side AC made alot of noise n in am it sucked fumes from trucks below so my room had an exhaust smellGenuine Hotels.com guest review
"Comfy hotel with views of Times Square"
When I arrived at the hotel, the staff greeted me immediately and were so pleasant and helpful that it took me by surprise. The young woman at the front desk (I believe her name is Jenny) upgraded my room, placing me on the 31st floor with views of Times Square, and signed me up for an SPG rewards membership, all free of charge! I also asked for a late […] check out, and this was no problem. The hotel is also located just down the block from the 40th street subway station also. I will definitely be staying here again! Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square What a great welcome to New York City you experienced! We are happy that you got to see the great views and enjoy our very awesome location. We look forward to seeing you soon. Regards, Joseph
It was very clean and nice, close to time square, well higher price but it s NY,I will book again,definetlyGenuine Hotels.com guest review
Very clean and comfortable. Very centrally located.Genuine Hotels.com guest review
"Great location, good hotel with friendly service"
We had a nice weekend in NYC. The hotel was clean and the staff very friendly and accomodating. It was a good value.Genuine Hotels.com guest review
Hotel was perfect very clean and the rooms wonderful. Great hotelGenuine Hotels.com guest review
Great hotel. The location is perfect being only a few blocks from Times Square. The room and staff was all adequate and we really enjoyed our stay.Genuine Hotels.com guest review
"Below the mark"
There were too many things that occurred to rate it at the mark. First the Pros: Clean, modern hotel; Great professional assistance in lobby. Cons: Internet problems and had to deal with a 3rd party carrier - not the hotel. Front desk staff promised to do things and they were not done. No bath and you have to be Houdini to squeeze into the shower. Room […] is very small. Bed was too soft. Office center consisted of two computers and printers in the lobby area. If you like a soft bed and won't be spending any time at the hotel, this should work for you. Read moreGenuine Hotels.com guest review
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