a good choice for 150 dollar a night in the Manhattan area.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for your review. We are glad that you found great value in our hotel. Regards, Joseph
one of the good hotels in manhattan . im sure will be back but definitely not with cars bc parking is expensive for a Virginia guy.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review. We look forward to having you back in the very near future. Regards, Joseph
"Good location to Times Square"
As always, Four Points by Sheraton does not disappoint. Close proximity to Times Square. A little noisy it could be. But overall good price and good location.Genuine Expedia guest review
"Nice staff, rooms very small."
It was a good stay, staff very, very friendly. Not use to such small accommodations.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square We are glad that your stay was a good one. The size of our rooms are pretty comparable to other New York City hotels, even though our rooms maybe smaller than suburban properties. We look forward to possibly having you back. Regards, Joseph
Not worth the moneyGenuine Hotels.com guest review
"Great Spot to travel from."
I enjoyed it very much and hope to come back soon.Genuine Hotels.com guest review
Im very disappoint. When I check in I told that my room would not be ready until 3PM. Very sad and would never stay there againGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for your review. We are very sorry that you were dissapointed with your stay. We try everything to get guests in earlier than the 3pm check-in time, but our policy does state it is a 3pm checkin time. Please feel free to conact me should you have any questions. Regards, Joseph
"Easy access to Time Square and Broadway shows."
Great stay. Great customer service and nice view from upper floor rooms.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks so much for the 5 star review! We look forward to having you back in the future.
We loved how location was close to everything,we did get a king bed room but no bathrobe or slippers how they listed that they will do. For more romantic not the place.Genuine Hotels.com guest review
"NICE CLEAN IN A QUESTIONABLE NEIGHBORHOOD"
Nice, clean hotel, though its right behind the Port Authority bus terminal in a questionable neighborhood.Genuine Hotels.com guest review
"Cozy and clean"
Check in was quick. The rooms are small all room amenties that was advertised was not available. The room top lounge is next door and not in the same building.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for taking the time out for your review. Just to clarify our rooftop lounge shares the same roof as the Fairfield Inn even though the entrance is in the other lobby. All of our guests are able to access the lounge with no entrance fee as long as they show the key. I hope in the future you do choose us. Regards, Joseph
Arrived early and the staff were very accommodating in getting us in the first available room. Amazing cupcakes with a wide variety of choices upon checkin was a nice touch. Rooms are kind of small but it is NYC and we had a nice view of the skyline. Staff were all very welcoming and overall had a great stay. It is easy to walk to subway or Times Square. […] Will stay there again on my next trip. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review! We are glad you enjoyed the cupcakes and found our staff to be welcoming which contributed to your great stay. We look forward to seeing you soon. Regards, Joseph
"Fine Hotel to Stay for a Theater Weekend"
The staff was amazing, especially Katthia (I think that's how you spell it). I didn't like that there was only one ice machine and it was in the basement. We were on the 22nd floor and that's a long trip to the basement. It's also very strange because it's where all the hotel workers are milling about. You have the option of having ice brought to your […] room but when they are busy, and you need ice, that doesn't work. The workers also use the same elevators as the guests so that makes sometimes for long waits for the elevators. Bathroom was very clean and room was clean but they need to update the bedding because there were some stains and wear & tear. I also was frustrated that they didn't offer Pay Per View movies. All they had was Showtime. If it's raining out or you just want to relax at night the perk of being in a NYC hotel is that you can usually watch a recent theatrical release on the Pay Per View. I don't understand why they didn't have that. All in all it was a good stay and I would stay there again. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great 4 star review! I appreciate the feedback you provided and wanted to mention some of the items you pointed out. The main reason why we do have the ice on the lower level is that in most hotels having these on each floor causes a noise issue. As for PPV movies, we are sorry we do not offer this option and this may be something we look at. I am glad that all in all this was a good stay and we look forward to having you back. Regards, Joseph
I wasn't overwhelmed by much concerning this hotel. However the views are quite breath taking on the higher floors. Worth the stay with a friendly staff in the day time, kinda clueless guy at night.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review we are happy that enjoyed your views of the hotel and that you found our staff to be friendly. Regards, Joseph
"Four Points Sheraton Midtown"
Excellent service, clean room, near everything stores, shops, subway, attractions, restaurants, theater, Madame Tussaud's wax museum, BB Kings, YANKEE's Club House Store, broadway close by, Foot Locker, Dave & Buster's, &Times Square.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful comments. Based on your review you got to see many of the things that make our location awesome. We look forward to having you back. Regards, Joseph
"for a quick stay job related, not for vacations"
not like in the picturesGenuine Hotels.com guest review
Very satisfied, Well stay again.Genuine Hotels.com guest review
At checkin I was asked to present my credit card used for purchasing the room. The attendant took the card for a second then gave it back. I left the hotel about 20 mins later heading to the bank where I found out they held 100.00 on my card. The room had already been paid for at the time the reservation was made. I wasn't notified of this and when […] I asked hotel clerks they brushed it off saying oh yeah well thats what we do. No apologies for no notification was given. I travel often and I always secure a room inadvance. This has never happened. I will never present my card again when asked. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Hello Shalina, I do apologize about the miscommunication. We do as most hotels do, take a hold for incidentals. This is a hold and gets returned back to you upon checkout. This is to cover any expenses that may occur (food, movies, dry cleaning etc.) I am happy that the rest of your stay was a good one and we look forward to seeing you in the future. Regards, Joseph
Out of the 4 theaters we went to, it was less than 2 blocks from 3 of them, it's literally across the street from the Port Authority Bus Terminal, if there’s bad weather you can just walk through the bus terminal to the subway, and at only 2 blocks from 42nd street you were near all the night life you could want. The surrounding neighborhood is still […] a bit iffy, but going through there with my boyfriend I felt perfectly safe. I did make the allowance that late at night I had him tuck my purse into his jacket so it couldn't be seen to avoid asking for trouble, but I don't think that was necessary. The hotel itself was perfectly nice, I have no complaints. Just not special/unique enough to get 5 stars. The one thing I will warn you about is that the hotel does not have 24/7 room service. Not only does it close down at 10:30 but there's a large gap in the afternoon between the lunch and dinner services. If you're just looking to use it for standard meals then it works fine, but given that we only cared about room service for the afternoon and late night snacks, it was fairly useless. Also, on hotels.com you see an asterisk next to the breakfast, but no mention of how much that asterisk is worth. I was thinking maybe $6 or $8 bucks-try $20. It's a full sit-down breakfast, not just a buffet. I will say that this one had gloriously fast elevators though. Even at the 26th floor, it only took us a minute to get down to the ground floor. Read moreGenuine Hotels.com guest review
Room is comfortable , not so expensive. Especially, Hotel Staff is really kind.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review on our Staff! Regards, Joseph
"Unspectacular, but roomy, clean & comfortable"
good sized room, exceptionally friendly staff, decent coffee and free wi-fi. Perfect per business trips if you don't need to entertain in the hotel.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the 5 star comment, we are happy that you found our rooms to be of a good size and our staff to be exceptional. We look forward to having you back. Regards, Joseph
"Great hotel for price!"
This hotel was very conveniently located near times square without being too close where the price is outrageous! If you drive in, be sure to get your parking ticket validated at the hotel desk in order to get the discounted parking rate!Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We are glad you got to take advantage of the parking validation. We look forward to having you back. Regards, Joseph
great location, staff was extremely helpful and pleasantGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review. We look forward to seeing you back.
It was nice staff was friendly, the shower was strange though there was no edge so I got water all over the place so I hope I don't get charged for that but overall it was very nice the beds were SOOOO comfy!Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Hi Amanda, Thanks for the review! I apologize about the shower as it seems you may have been in an Accessible room, which would not have an edge. We won't charge you and appreciate your great review. Regards, Joseph
I didn't like that I was on the page with a rate and when I went back it timed out and the rate went up by $15 when I logged back in.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square We are sorry about the confusion, but this tends to happen as we are constantly updating rates either above or below rates. Please let me know if you have any further questions. Regards, Joseph
"Good, clean room"
Conveniently located for my visit, comfortable bed, decent but not particularly special Internet access for no extra charge. Only annoyance was the failure of the desk staff to give me a coupon for breakfast the next day, leading to a totally overpriced charge for what was an otherwise enjoyable breakfast buffet.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We are sorry that there was some confusion with your breakfast coupons. On your next stay please don't hesitate to contact me directly and I will personally look after your requests. Regards, Joseph
Everything was great .. Quick check in and out. The room and bathroom were really nice and a decent size. The bed and pillows were amazing and comfortable. The most comfortable I have ever slept in. I would say the only issue was the sink wouldnt drain immediately so as the water is running it is also rising .. Other than that minor issue this hotel […] was amazing.. My boyfriend and I will definitely stay again Read moreGenuine Hotels.com guest review
Had stayed there before and was just as happy as last time. Close enough to the Javitts center to walk to which is why I stay in the area. Only complaint would be lot of noise after 9:00 am which could have been elevator work or steam in the pipesGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for coming back. We appreciate your business and will look into the issue you experienced with noise. We promise this wont be the issue for your future stays. Regards, Joseph
"I'd stay again if in NYC"
Overall, not bad. The morning breakfast was better than expected. Unfortunately the hotel description doesn't adequately describe that this is a full breakfast, and that room service is available. If you're looking for a room with a view, it's a 50/50 chance, as the back of the hotel lower floors look onto an alley and other 'industrial looking" buildings. […] The staff were appropriately attentive and helpful. The room, however, was a bit stuffy at times and difficult to sleep - due to heater unit airflow. If you like a harder mattress, you're in luck. Not a problem for me. I would expect common floors to be vacuumed daily, but that didn't appear to happen. Overall a good stay and would visit again. Read moreGenuine Hotels.com guest review
"Over and above!"
Our stay was excellent. They gave us complimentary cupcakes upon check-in. When they found out it was our "babymoon" they sent up a fruit and cheese platter. I had to go to the hospital due to some complications with my pregnancy and the front desk called twice the next day to check up on me. Really outstanding service. The beds were really comfy and […] the hotel is super close to everything you need. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square We are so happy that you enjoyed your stay and we made you feel extra special! We wish you the best of luck with your pregnancy and hope to see you soon. Regards, Joseph
"Great mid-town location for no-frills room"
The hotel is fine if you want a 1-night stay in a great location. Check-in took a long time because I had an elderly couple in front of me. The room was comfortable and clean, which is exactly what I needed. No noise either, which was another plus.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the review. We apologize about the check-in times and will look into why this occurred. Thanks for also noting how comfortable and clean the hotel was. We look forward to having you back. Regards, Joseph
"Close walk to MSG and Times Square"
NIce hotel, great staff, rooms were a bit small and the coffee maker was broke, but room service brought up a free pot of coffee when we called. Room Service was affordable and good. I would definitely stay here again.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review. We are sorry about the coffee pot, but we are happy that you were able to get the coffee you requested. We look forward to having you back.
"Close to everything"
Simple boutique hotel in good area . good staff and good amenities. However could use bigger TVs for the kings size roomsGenuine Expedia guest review
Excellent value. Very pleasant room and good location.Genuine Hotels.com guest review
"Nice hotel, close to everything."
Great price and hotel room at walking distance from Times Square. Would definitely stay there again.Genuine Expedia guest review
Friendly staff, clean and reasonable price. Would definitely stay here again.Genuine Hotels.com guest review
"Great hotel, great price, close to everything!"
Hotel was centrally located, close to time square, broadway, and sub-way. Was also close to restaurants and coffee shops. The staff was super helpful and upgraded me when they discovered I was s SPG member. The room was ok size for New York, but very clean, and very well kept. Room card key access to operate the elevator gave me an extra sense of security. […] Would definitely stay here again. Thanks guys! Read moreGenuine Hotels.com guest review
"Comfort in Times Square"
Great price for Friday night in Times Square. Room was very comfortable. Good size. Bed was super comfy. Free wifi in room. Asked to be on lower floor, staff very accommodating. Location great, right across from the port authority and local subway stations but easy to walk to from Penn Station as well. Times Square close but away enough so that noise […] not a problem. Did not eat at hotel, has small bar area but so many restaurants nearby not a problem. I think there was a club next door but again, noise was not a problem. Complimentary late check out and held our bags for us since had time to explore before train left. Only con can think of was that the lighting in the room was not great but was not in room long enough to care much. Would definitely stay again. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything"
Great location. Within walking distance to Time Square. Friendly staff and clean rooms. We were there during the huge winter storm just after New Years 2014 and the hotel was warm and perfect.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for your great comments. We are so happy that you enjoyed your stay even if it was during the torrential snow. We are glad that we kept you warm and perfect. Regards, Joseph
"Nice hotel but noisier on the upper floors"
I would recommend trying to get a room on a lower floor. The lounge is on the top floor, and the pulsing bass beat goes on until 3:00 am. I would give up a few floors of view for some quiet. Otherwise, was a nice hotel and just a few blocks to Times Square and Theatre district.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great 4 star review. We do apologize about the noise you experienced. My recommendation for lighter sleepers on the weekend are the middle floors. We are happy to see that our location to Times Square and the Theatre District was convenient for you. We look forward to having you back. Regards, Joseph
Great location. Room was very clean although a bit small. Excellent price.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Overall satisfaction is what we aim for and it seems like you felt very satisfied with your stay. We look forward to seeing you soon. Regards, Joseph
"Convenient and comfortable"
Great hotel in a good locationGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review?
"Anniversary trip made special"
I called ahead to let the staff know it was our 19th anniversary...they went above and beyond our expectations in recognizing our anniversary each and every day we stayed at the hotel! They may act like that all the time, but for us it made us feel super special! Thank you Four Points!Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square First and foremost congrats on the 19th years! We are so glad that you got the above and beyond treatment, that our guests receive. We hope to have you back for many more joyous occasions.
Very much enjoyed my stayGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great comments. We look forward to seeing you back in the future.
Hotel was nice employees polite and helpful rooms was clean bed very comfortable only down side was my view was looking in at people working in the next building and room was small but cozy i would stay againGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for letting us know how clean your room was, as well as mentioning the politeness of our staff. We apologize about the view, what I recommend on future stays is requesting a city view. Though these rooms are high in demand, we do offer if they are available. We look forward to having you back. Regards, Joseph
We had a great time! Even ate at the restaurant and had a wonderful experience. Thank you!Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great comments and the great review of our hotel and restaurant. We look forward to having you back. Regards, Joseph
"Good option in midtown"
Great option if you want to be in Midtown, Near Times Sq., Theatre District, bordering other cool neighborhoods. Called the day before to request early check in and they were able to accommodate. Awesome! Room was clean. Beds were comfy. Lots of hot water and excellent water pressure.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the awesome review. We are glad you found our location very central and that we were able to accomodate your early check-in request. Thanks, Joseph
"It is not like you show"
The pictures are about a different hotel. The rooms are very small and not so clean. The location is okay. The concierge doesnt have a clue. Not coming back.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square I believe you may have mistaken as I personally looked at all pictures of the hotel and they are accurate. Regards, Joseph
"Great location across from Port Authority & sights"
We had a very good stay. It was across from Port Authority which was perfect as we arrived to NYC by bus from Providence, RI. Check in was quick our room was nice a little small, our view from 8th floor was just looking at Port Authority building. No big deal though as we spent very little time in our room. Hotel is walking distance from Time Square […] & Rockefeller center, which is what we wanted. We checked out & we were able to leave our bags securely in the bell hop closet & was given a claim tag for pick-up later in the day. This was great as it allowed us to sight see etc. without having to carry our bags with us. The downside of this place was one of 3 elevators was down & we were there during the Holiday season so it was very slow waiting for the elevators & they were not going to be fixed til the next day. The service otherwise was great! Thank you Sheraton Four Points. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks so much for the great review! We are happy that our location next to the Bus Terminal made your stay a convenient one. Regards, Joseph
"Great NYC hotel"
Great hotel in convenient location in Midtown Manhattan. Walking distance to Penn Station and Times Square. Very comfortable bed and decent sized room for a downtown hotel. Staff was friendly and accommodating .Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review. We are happy that you found our location to be convenient and our staff accomodating. We look forward to seeing you soon. Regards, Joseph
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )