It was good nice view of city, room on small size which is normal for NYC, however when I wanted to take bath the water was yellow color..., friendly staff.Genuine Hotels.com guest review
Ad needs to be more honest for cost. Standard room, not large. View of water tower not city (as requested) for a mid week stay. No robe/slippers as advertised. Bed linens pilled and had pulls. Floor could use shampoo. Comfortable bed. Bathroom spacious. Shower great. AC kept resetting itself to 60. Staff nice. Location is best feature.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for sharing your comments. We apologize for the issues that you experienced. We are in the process of changing all of our air conditioners in our rooms to whisper quiet more efficient units. As for the items you mentioned, I will share you review with our housekeeping staff to ensure that these items are addressed for both yourself and future guests. Regards, Joseph
I booked this hotel in error - thinking it was the Sheraton on 7th Ave & 53rd St. So my expectations were a bit disappointed with the small lobby area, narrow corridors at elevators. The room also was too small. The noises from movements outside the room was also quite loud. The hotel may be okay depending on your needs - it just did not suit min […] e. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for providing your comments about our hotel. While our lobby is smaller than the Sheraton, our rooms are comparable in size. Four Points hotels tend to be smaller and more focused service. We do hope you reconsider us in the future. Regards, Joseph
"Good for a short, no-nonsense break in NYC."
The hotel was small, as were the rooms, but this isn't uncommon for New York City. We had few demands of the staff but they friendly and attentive. Despite the small size of the room, the bed & pillows were surprisingly comfortable. The bathroom was small, but functional and clean. We had breakfast once at the hotel, which we paid extra for. Breakfast […] wasn't cheap, but it was a pretty decent hot buffet. If breakfast was included with your hotel deal, you'd feel delighted. The area is walking distance from Broadway, but it's a bit seedy. There are adult shops very nearby, that said the hotel felt secure and the front door was locked pretty early and required key card access to open (as do the lifts). The location may not be the best if you have young kids in tow, but as stated, it didn't seem unsafe. Also there are a couple of other similar sort of hotels next door, which probably helps. Read moreGenuine Hotels.com guest review
Great locatuonGenuine Hotels.com guest review
"Great hotel in a not-so-great location"
Great staff, immaculate and well furnished rooms, even a little larger than some typically minuscule NYC hotel rooms at this price range, and a very good breakfast buffet (that's the only time I used the restaurant). Location is conveniently close (easily walkable) to the bus terminal and restaurants, but the block the hotel is on is pretty sleazy. […] My only complaint about the hotel itself is that the soap dispenser in the shower was empty (how inconvenient is that when you don't discover it until you're already in the shower and wet? Come on, housekeeping staff, it's just not that challenging to top off those dispensers on a regular basis.). Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for providing feedback of our hotel. We are glad that you gave us an overall 4 star rating and you found our rooms to be excellent and clean. As for the block, we are constantly working with the Business Improvement District to to make the area a better place. We look forward to having you come back in the future to show you how great we can be. Regards, Joseph
"Great for business"
I travel all the time on business. This hotel is the nicest, for the price, that I have stayed in in NYCGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful comments. We are so happy that your experience was a great one and we look forward to having you back. Regards, Joseph
"In the middle of TIMES SQUARE!"
You can't beat the view the rooms are all new and the staff is friendly. The business center was free. The food was delicious and I can't say enough good things about four points! I'll be back!Genuine Hotels.com guest review
Nice and clean. Friendly staff. Reliable room service time ;) not my first time here, always satisfiedGenuine Hotels.com guest review
Overall it was great. Close to time sq and train station. Carpet needs cleaning but everything is good.Genuine Hotels.com guest review
"I luv NYC but......"
Room was very small. Bed was very uncomfortable took a nap to wake up very itchy. Room did not look clean. Air conditioner did not work properly. Very unhappy.Genuine Hotels.com guest review
"The only thing"
There is no Fridge in the rooms!!!!Genuine Hotels.com guest review
"I would recommend this hotel to anyone!!"
The hotel was in a very convient location for our stay, the staff was very helpful and the room was very nice. I will stay here again on my next trip. I was very pleased.Genuine Hotels.com guest review
"Central to most sights"
We were welcomed by the great hotel staff, especially the front desk staff person, Ruth.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful comments about Ruth and the staff. We look forward to having you back. Regards, Joseph
I stayed here for two days. The room is not very large, but it is very comfortable.Genuine Hotels.com guest review
We attended a conference in NYC and the hotel could not have been better. I'm ver picky about the places I stay and this is one of those rare times that I have nothing bad to say. From the staff to the cleanliness I would give it a 5 star.Genuine Hotels.com guest review
Everything was amazing. The staff was friendly, the room was clean, we had everything that was necessary and we felt cozy and comfortable. Perfect for couples.Genuine Expedia guest review
"Nice hotel, close to times square."
Overall my stay was pleasant. The hotel was clean and the staff were friendly and helpful. Its located on a fairly quiet street, just out of the way from the massive crowds, but still very well lit and often traveled so it felt safe during any hour.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review. We are glad that your stay was pleasant and look forward to having you back in the future. Regards, Joseph
Everything you could want from a hotel in NY, lovely hotel with great service.Genuine Hotels.com guest review
"Convenient, clean, friendly"
I have nothing but good things to say about my stay at the Four Points Midtown. The location was very convenient for me and my wife and we were staying one night in Manhattan for our one year wedding anniversary. We caught a shuttle from LaGuardia and were dropped off at the hotel in the morning who was happy to take our bags while they prepared our […] room. The concierge gave my wife pointers on a walking tour through Midtown and up to Central Park while I freshened up in the restroom. We returned later in the afternoon to get ready for dinner and Broadway. Check-in was quick and we were offered Cake Boss cupcakes as a welcome. Our room was on the 23rd floor and we had views of the Hudson and Times Square/Broadway districts. I was impressed with the size of the room and it was very modern and clean. We had a king size bed with comfortable pillows and fresh sheets which was appreciated after a very long day of activities. Check out was quick and the hotel allowed us to keep our bags at the front all day until our friends took us to their place in NJ that evening. I should mention that the location is conveniently located next to the Port Authority that connects to the blue line subway and buses to NJ. Overall service was excellent and I would definitely stay again. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for your awesome review. I am so happy we were allowed to be a part of such a special moment. I am glad that the concierge was also of great assistance and that your 23rd floor room was just what you were looking for. We look forward to sharing many more special moments. Regards, Joseph
We stayed there for 5 nights. It was great, the rooms are nice and clean, the bed is amazing and I really liked how they have different types of pillows (I like my pillow very soft so it was great to find one there) The staff was great and very helpful. The location is fantastic, you are very close to everything, yes it is in front of the bus terminal […] but it wasn't an issue for us, you cannot hear anything! I would definitely stay here again! Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for sharing your wonderful experience with us and we look forward to having you back for many more. Regards, Joseph
"Friendly staff and great value"
The staff was so friendly and our room was very nice. Wednesday Happy Hour was an unexpected and pleasant surprise. Highly recommended.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great comments. We are so happy you were able to join us for the Best Brews BBQ and look forward to many more visits in the future.
"excellent room, ice machine in the basement!"
i had a great stay... great decent sized room with a view. very clean, excellent breakfast layout. everything was perfect except for 2 minor inconveniences. you get an ice bucket in your room but the only ice machine and only 2 vending machines are located in the basement! can get it yourself or they can deliver it for a fee. the elevators require a […] room key to operate. which is great for security but a little inconvenient if you have a visitor or if you've forgotten your room key. Read moreGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for your very detailed review. We are happy that your stay was an excellent one. The main reason why our ice machines are in the lower lobby level is to alleviate noise coming from machines on guest floors. While it may be an inconvenience, we do however offer the opportunity to bring it to your room as you mentioned. We look forward to many more future visits.
"Can't say anything bad."
Second time at this Sheraton Four Point and can't say anything bad about my stay. King room for $225. (9-11-14). Clean room, friendly staff...Genuine Expedia guest review
Excellent. Nice room, clean, friendly staff. No wait to check in. Only negative comment was that AC in room was a little noisy. But would definitely stay here again. Having the city view room was was worth the extra cost.Genuine Hotels.com guest review
"Great price - for a reason."
Sheets and bedding felt damp. Room tired.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square We are so sorry to hear about your experience. I will personally work with housekeeping to find out why this happened to you. Regards, Joseph
"Good for the night"
Good hotel ,Good locations, $40 parking per day.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for your 4 star review!
"room in disrepair"
Great place to stay. Great customer service. Room in disrepair. We will not book Hotels.com ever againGenuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great mentions of great stay and customer service. We are concerned that you felt our room was in disrepair. We apologize about the experience. Regards, Joseph
Good size room for NYC. Professional & friendly staff. Very good location for public transportation options.Genuine Hotels.com guest review
"Quick NYC getaway."
We had a perfect stay at the Four Points. The staff were super friendly and the room was very clean and comfortable. It was a great location just far enough away from Time Square but just close enough that a walk to the Theatre was doable.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the rave reviews! We are glad we will be your hotel of choice for future getaways. Regards, Joseph
The staff at Four Points was absolutely helpful and courteous and made the stay absolutely perfect. Small details like water upon arrival made me feel totally welcome. Just a small tip for airport transfers is to use GoGreenRide, a new car service company that has very friendly drivers, is eco-friendly and has flat rates to the airports.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the great review and the great tips for future travelers to our hotel. Regards, Joseph
"Decent accommodation. Nothing more"
Poor customer service. Nice stay but would not recommendGenuine Expedia guest review
"Stayed to attend NY Now"
The hotel was walking distance to the NY NOW show, very convenient walk to Time Square too. The hotel staff at the lobby were amazing! Friendly, full of NY info, happy to chat, very welcoming. Room service was good, quick, good food. Breakfast daily was delicious, good service, good food, buffet option but we ordered from the menu. Small bar in the […] hotel, nice bartender, delicious margarita, good people watching from the bar to watch the people on the street. Room was clean, nice view of the city, quiet...enjoyable stay! Recommend! Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks so much for choosing us! We are glad you got great use of our restaurant and enjoyed all the food. Our bar and outdoor area is a great place for people watching as you have mentioned. We look forward to many future visits. Regards, Joseph
"Great place to stay for the night"
They gave me cupcake upon arrival and departure which were delicious! The beds were amazingly comfy and the room was a great size for downtown NYC.Genuine Expedia guest review
Right across the street from Port Authority, and within a few short blocks to Times Square and Broadway shows.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful comments and the mentions of our great location. Regards, Joseph
"Great Location in Manhattan"
Nice little hotel in Manhattan with warm friendly staff in a great location near Subway 42nd Times Square station, Port Authority Buses to everywhere including airport shuttles for $16.00 and walkable distance to Empire State, Rockefeller Center, NY Times and St. Patrick's Cathedral as well as Penn Station at 34th St. Rooms and hotel isles may be fine […] by Manhattan standards but if you are used to hotels in FL then rooms might feel tight and smallish Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks so much for sharing your experience with us. We are so glad that you enjoyed. We look forward to seeing you in the very near future. Regards, Joseph
"Close to Port Authority"
The surrounding neighborhood included a strip club, a parole office, and a night club. All of the employees were very helpful.Genuine Hotels.com guest review
Kathia was very helpful and friendly! She accommodated us on our first visit to NYC and very grateful to her for making it a better experience!Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the fantastic review of our hotel and the great mentions of Kathia's service. We look forward to having you back in the future. Regards, Joseph
"Nice hotel, Close to the time square area."
I enjoyed that Four points sheraton stay. The hotel placement, near times square and at 2 minutes of a metro, is really usefull. The Staff always present and willing to help you the better way possible.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review. We look forward to many more visits from you in the future. Regards, Joseph
"just around the corner from times square"
Great price at the last minute. Friendly staff, small rooms but that too be expected in NY. Times square up the street. Great proximity to everything else NY has to offer.Genuine Hotels.com guest review
I was beyond impressed with this hitel's staff. Everyone always had a genuine smile for you and we're always willing to help. I will definitely stay here again.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for giving us a 5 star review and most of all thanks for mentioning my staff and how you felt comfortable during your stay. We look forward to having you back. Regards, Joseph
"Friendly staff, nice room, great location"
I will definitely try to stay here the next time I come to New York to go to Broadway shows.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful comments. We can't wait to have you back for future shows. Regards, Joseph
Convenient location to Times Square. Easy access to subway station for uptown or downtown. I was pleasantly surprised by exceptional friendly and courteous staff at check in, bar and restaruant. Would definitely stay here again.Genuine Hotels.com guest review
"Good if you do not go with kids"
Well located if you do not go with kids and clean but room too small. Request a room with a view.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the 4 star review. It seems like your stay was a great one. I can recommend that if you do stay with kids, that you choose one of our rooms with 2 double beds or our King Suite with pullout sofa. Both of these rooms can accommodate up to 4 people. We look forward to having you back. Regards, Joseph
"Good Hotel, not so great location"
The room and hotel were both average. If you are used to staying in NYC, you will find the room is adequate for business travel.Genuine Hotels.com guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for providing your feedback. We are sorry that we did not receive a higher rating from you. Based on your review, I would like to point out that the hotel is 2 blocks from the center of Times Square and has some great restaurants along the 9th Avenue corridor. We look forward to possibly having you back in the future. Regards, Joseph
Decent hotel near Times Square. The immediate area is so so with several adult bookstores on the same street. However you are only a few blocks from Times Square and the theater district. Room was good size for NYC. We had two double beds for a family of four but compared to other hotels I've stayed in in NYC this was plenty if roomGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for taking the time to complete a review of our hotel. Though there are some undesirable businesses in the area, we can say that it is constantly improving and we hope that you will come back in the future to see this improvement. Regards, Joseph
"close to the brodaway"
Rooms too small, no lobby, clogged sink. Very small lobby.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for providing us with a review. While our lobby and rooms aren't the largest in New York, we do aim to provide the very best home feeling of service. We are sorry we weren't what you expected, but do keep us in mind if you stay in New York City in the future. We will make your stay more memorable. Regards, Joseph
We travel to NYC periodically, because it is such a great place to visit. This hotel is reasonably priced, close to the action and clean. And above all, the staff is excellent; in fact, the best we've encountered at any hotel anyplace.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review. We take pride in our service and to hear that this is the best you have encountered means alot to us. We look forward to seeing you back. Regards, Joseph
I booked this hotel especially for the seating on the roof. I stayed 2 nights and the first night the roof seating (bar) had a private party so it was closed to us and the 2nd night there was a wait to get up there. A long wait line. VERY VERY DISSAPPOINTED.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square We are very sorry to hear about your experience. Though the Sky Room is on the roof of the hotel, it is a separate entity from the hotel. Normally our guests are given quicker line access and are able to avoid cover charges. There are time when private parties close the Sky Room and it seems like this may have occurred during your stay. In the future, please do not hesitate to ask for hotel management to assist you with visiting the Sky Room.
"This hotel went over and above"
Was out 10 year anniversary and they surprisingly had chocolate covered strawberries and champaign waiting for us in our room. Beautiful room very comfortable and modern and the staff was amazing.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square First and foremost Happy Anniversary! We are excited that we made your special occasion even more special. We look forward to many more future memorable moments. Regards, Joseph
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