The price was great, the staff was extremely friendly unlike normal New York staff. The location was excellent. I. Definitely will stay there again.Genuine Hotels.com guest review
"Near restaurant row."
The front desk personnel was great. The carpets really need changing/cleaning. Toiletries and coffee station in room not replenished daily. Good location-close to activity but not in the middle of it all.Genuine Hotels.com guest review
"good central location"
I enjoyed my stay at this hotel - good location, it has a gym, clean room, friendly front desk staff. Just about all you could ask for in a reasonably priced Manhattan hotel.Genuine Hotels.com guest review
"Very Convenient, but some interesting neighbors"
Hotel was top notch, city view room worth it. Good place to try beer down the block. Clean bathroom, well repaired. No accessible HDMI input on the TV, but lots of power strips and good wi-fi strength (on 27th floor at least).Genuine Hotels.com guest review
Convenient location to all main attractions. Taxis easily available. Comfortable, clean beds and room. Staff extremely knowledge and friendly. Left our luggage while we toured city and felt very safe with that.Genuine Expedia guest review
"Not too bad"
Anyone could get on elevator and come up bc the key security was t working. TV would go out every 3 mins while watching CNN for some reason but that was the only channel that did that. Room was ok but very smallGenuine Hotels.com guest review
"Great location, yet in seedy neighborhood"
Next door to a parole office and "nudie show", however just blocks from theaters so the location had pluses and minuses.However, bed was the best I have had in a hotel! Restaurant was just a bit below average...staff was outstanding in the hotel and average in the restaurant.Would probably stay there again...Genuine Hotels.com guest review
"incredibly clean rooms!"
Delighted with the room and hotel service. The bath room was completely remodeled and lovely, the shower was invigorating.Genuine Hotels.com guest review
Excellent staff. Great concierge service. Great location. Great modern rooms. Loved it. Rec to everyone.Genuine Hotels.com guest review
"Clean and updated hotel, plan parking ahead."
The only complaint I would have is there should be some better information on the site about the Parking. Also the drop off area was filled with parked cars and no one was outside to direct us. I ended up driving by a close parking garage because I didn't know exactly where the hotel was and/or where to park. It took almost 45 minutes to get back around […] the block to be able to park. Also, the "gym" was NOT a gym by any stretch of the imagination. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you very much for your review. We are happy that you shared your feedback and we will use this as a tool to further improve future stays at our hotel. Regards, Joseph
"Great hotel near everything"
Comfortable,near enough to everything especially the subwayGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you very much for your fantastic 5 star review!
"Great getaway hotel"
Friendly staff, clean, no complaints, highly recommend.Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the wonderful review. We would be excited to have you back in the future. Regards, Joseph
Its really nice... only problem was I felt the room was a bit small for the price. Parking wasn't great. The bed wasn't too comfortable. Good thing we were out all night though! The location is awesome and so was the service.Genuine Hotels.com guest review
"Clean, comfortable, modern and in a good location."
I had read the many reviews of this hotel and on balance decided that the Sheraton brand would sway my choice. The position on w40th street is good despite the few "dodgy" premises nearby which you don't really give a thought to. Easy walking distance to Times Square, Central Park, Empire State Building [well worth the extra for the express tickets […] bought in advance online as we jumped all the lines!!]. The hotel itself is modern and clean with courteous, helpful staff despite them being very busy [Spring break]. All in all excellent value for money. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you for your fantastic review. We are very happy that we met all of your expectations and we look forward to seeing you in the very near future. Regards, Joseph
This is a total rip off its nothing special it's just a regular cheap holiday inn kind of deal. There is no glass showers like the photos show the tv doesn't work .. There is no parking or even vallet parking like they promise. Do not upgrade to city view I was stuck staring at warehouses .. This place sucksGenuine Hotels.com guest review
"Clean, convenient location& great customer service"
Great hotel with very helpful staff. Free appetizers & wine 6-7 pm is nice touch. Would recommend for anyone staying in New York. Walking distance to all the theaters and safe to walk at night.Genuine Hotels.com guest review
"ok i guess"
Very Small bathroom. Bed was perfect...front desk took forever. 2/3 elevators didnt work for the 3rd floor (the button)...very annoying. Room was pretty. Not a great view outside but it was ok.Genuine Hotels.com guest review
Great service awesome room... Should've opted for the view but nonetheless worth every penny!Genuine Hotels.com guest review
Location is across from Port Authroity, two blocks away from Times Square. The blankets seemed to be old and been in use for awhile. Clean but worn out a little.Genuine Hotels.com guest review
"best ny stay for the money"
we booked through expedia and got a great rate! when we arrived we recieved a room on the 30th floor, it was spacious and clean, great service from the staff!Genuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thanks for the fantastic review! We look forward to having you back in the future. Regards, Joseph Turano General Manager
Pretty clean , mostly friendly staff , bed was super comfy , check out is noon. The view sucked and the normal price isn't worth it. I got a deal so it was worth it.Genuine Hotels.com guest review
Please don't order any food!Genuine Hotels.com guest review
"Great staff, convenient, Midtown location"
If you are looking to stay in the Times Square area of NYC, then this is hotel is very convenient. Our room was clean, bedding was comfortable and a nice flat screen TV. The staff was very nice, always smiling and very helpful. There is a very small bar area to the side of the rgistration desk and Rajmus the bartender was great. We took the bus to NYC […] which dropped us off at the Port Authority Bus Station literally across the street from the Four Points Sheraton. Times Square is only a few blocks away and even our cab ride to Little Italy was easy. (about $18 including tip). I was very close to giving scores of 5 across the board in my review because overall it was more than "pleasing". Our family would stay here again without hesitation. Read moreGenuine Expedia guest review
Response by Four Points by Sheraton Midtown-Times Square Thank you so much for your review and recognizing Najmus during your stay with us. We look forward to having you and your family stay with us in the future. Regards, Joseph
"Nicely priced hotel"
Few of the TV channels didn't work.Genuine Hotels.com guest review
Very convenient location. Clean rooms. Reasonable rates. Staff was very nice and helpful. Would definitely return.Genuine Hotels.com guest review
"excellent value, little further off times square"
Little bit further away from times square than where we've stayed in the past, but excellent value, friendly staff, clean room, no complaints.Genuine Expedia guest review
"great hotel in ny"
Great staff that help you find events and directions to plaves you'd like to go to while in ny! Room was small for 4 people but very clean and that is what we expected for the price and in ny city! 3 blocks from time sq great location!Genuine Expedia guest review
"Good Price for a great stay"
There is only one thing I would change, the faucet. It has a single handle faucet that when you turn to your right to get warm water, the water comes out with too much force and sprays all over. You can't change the force of the water. The only way the force of the water is less is with just cold water. It's pretty difficult washing your hands with […] your clothes on without getting sprayed on. You have to stand back. Read moreGenuine Hotels.com guest review
Overall a pleasant stay, I would definitely return. The staff was very accomodating before, during, and after my stay. (Yes, after) After reading other people's complaints that the rooms were too small (before my arrival) - well if you want a Suite, go out and get one and pay for it too. The room was roomy enough for my girlfriend and I - and very clean, […] which goes a long way for me, and the King Sized Bed very comfy. Read moreGenuine Expedia guest review
"This Four Points never disappoints!!!!!"
My stays are made even MORE fantastic now that Sheraton is posting SPG points even when you book through the 3rd party sites! Rooms are always immaculate, city view rooms are spectacular, staff is friendly & there is KILLER pizza by the slice a short walk away (on 40th & 9th.) This is Manhattan's best Four Points location, hands down!Genuine Hotels.com guest review
Room was clean and comfortable. Small, but not excessively so for New York standards. Easy walking distance to all Times Square sites. Water in shower only stayed hot for a short time. Staff was very friendly and helpful.Genuine Hotels.com guest review
The comforter was a little stained, but clean.Genuine Hotels.com guest review
"Midtown Location !"
Very small, but very nice rooms. Room was quiet.Genuine Hotels.com guest review
"no hot water!"
no hot water and the room was very small, you could barely fit between the dest and the beds. the heat was also very hard to regulate. i totally overpaid for not being able to shower and be comfortable.Genuine Expedia guest review
"Close to Times Square"
Though we didnt spend much time in the hotel other than sleeping, it was pleasant and the staff was as well. We never made it up to the rooftop lounge though, mostly due to the cold December weather.Genuine Expedia guest review
"Surprisingly Nice Staff"
Very nice hotel. Very friendly staff. Every single staff person that we dealt with was nice. We were surprised with the nice snacks in the afternoon. The beds were very comfortable. Room was clean. A little small for two adults and two big teenagers but it was still a good room. Lobby was very small but they gave us great service. Would recommend.Genuine Hotels.com guest review
My wife and I booked this hotel for an overnight while in the city to see a show. Never again for the following reasons: 1. Upon arriving a bit early, we were told that our room was ready. But when we entered the room we found the city view that we booked was only a look into a brick wall. 2. No valet parking is available and the public lots around […] it are shady. 3. We needed to switch rooms during the night because our walk-in shower wouldn't drain and flooded the bathroom! How can a shower be cleaned if it doesn't drain??? 4. The rooftop lounge they tout can't be accessed through the hotel. You need to leave the place and enter from another hotel. 5. The hotel "bar" is a joke. It is tiny and no bartender was on staff. 6. "Adult" stores directly next door. Read moreGenuine Hotels.com guest review
"Awesome New Years Eve at Times Square"
Our stay was awesome--the staff was very nice--even throwing in breakfast the next morning-- which was very good. The location was great--very close for us to walk back from the watching the ball drop in Times Square. Would highly recommend to all.Genuine Hotels.com guest review
"Business class hotel"
Overall, it was a very good experience. The hotel let us check in early on arrival and late on departure, both needed for our plane flights and they were quite accomodating! The hotel itself is in a good location, just far away enough from Times Square to eliminate the noise and hubub but close enough to walk without being a pain. It IS near the parole […] office of NYC, but I never felt in any danger nor did I feel like I saw anyone dangerous. The security is good too, you have to use a room key to enter at late night and to use the elevator at any point during the day. The room was a simple upgrade from a basic Hotel 6 or Best Western, with a glass shower and nicer than normal hardware and bedding. No mini fridge in the single king room though, we were a bit disappointed in that. Also the view was terrible from our side, but I didn't pay for an upgrade so I wasn't expecting anything. Read moreGenuine Expedia guest review
"Great location, nice hotel"
Overall I was really impressed with this hotel. The rooms are not huge, but they have everything you need and they're big enough to be comfortable. The only issue I had with the room was the bed. It is comfortable, but the sheets are made of some kind of cotton polyester blend, so they do not breathe AT ALL. They feel ok, but it is not fun to wake up […] sweaty because your body can't breathe under the covers. I was happy with everything else. The complimentary bottled water is a nice touch, the bathroom has pretty good storage for a hotel (not really any counter space though - I had to set the blow dryer in the sink), and the armoire and and desk/dresser have a good bit of space. The location is also great - there is a subway station on the corner and there are tons of restaurants, shops, movie theaters, and theaters within walking distance. I loved being able to walk to Times Square and have almost anything I wanted right there. I know some of the reviews have said the area is a little iffy, but I didn't feel that way at all. Yes, there is a parole office on the same street, but I never felt like it was dangerous to be walking around at night - and we got back to our hotel after midnight at least once. You will need your keycard to get into the hotel if you come back after 11, but that's not a big deal at all. Overall I would recommend this hotel and probably stay there again, but it wouldn't necessarily be my first choice when I go back to New York. Read moreGenuine Expedia guest review
"Nice hotel, but the area was scary"
The hotel was kept up veyr nicely and the price was excellent. Unfortunately we were uncomfortable every time we came and left the hotel as the area was not great.Genuine Hotels.com guest review
"Love that it is a newer hotel. Great staff!"
Great experience all around! New, clean hotel. Friendly staff. Very professional.Genuine Expedia guest review
"Nice Hotel - Friendly Staff"
Nice hotel, rooms were a little smaller (obviously being in NY) then expected but hotel staff very friendly and informative. Would return to this hotelGenuine Hotels.com guest review
Our stay was really great, the staff was very helpful. Everyone was so polite. Rooms were clean, they kept our bags so we were able to go shopping. Just a very pleasant experience all around.Genuine Hotels.com guest review
"Well kept secret"
Very nice hotel, with only eight rooms per floor. Nice size, clean rooms. Convenient to Times Square and the Theater district.Genuine Expedia guest review
"Not an atractive location ."
I was disappointed in the hotel.The Bathroom was porly designed . the washbowl had no way to plug the drain without pushing the stopper own with your thumb and then you couldn't unplud the stoper without a screwdriver. For the price paid it was verydefinitely not a value. The cover on the bed was full of pulled threads. There was little storage for […] clothes and personal items. Read moreGenuine Hotels.com guest review
Good location. Very nice front desk people. Very clean rooms. Very satisfied.Genuine Hotels.com guest review
being disabled, it was a little to far from time squareGenuine Hotels.com guest review
The hotel is right next to the NYC Parole office. The kingsize room was small and cramped, but that may be normal for NY. The toilets weren't cleaned daily. It is close to broadway shows and times square though.Genuine Expedia guest review
"great hotel for a great holiday!"
wonderful hotel!!! centrally positioned, very close to Times square and subway, very helpful staff, free wifi, free sturbucks coffe in the morning! i could only reccomend this hotel! great!Genuine Expedia guest review
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