"Nice clean hotel with an amazing view"
This is a nice family run hotel with a beautiful view. It's a bit far from the heart of the town which means a 30 minute tough walk (I was with my 65 year old father) or a 20 euro cab ride. The free breakfast was weak and I thought charging for wi is crummy. Everyone was very friendly and the hotel is very clean and well maintained.Genuine Hotels.com guest review
"Old hotel; far from beach; rude staff"
The rooms are very old. The bedding is dingy and gross.Genuine Hotels.com guest review
"A lot of problems"
I felt that Palazzo Marzoli was overpriced and untrustworthy. First of all, even though Hotels.com guaranteed I would not be charged until my stay, I received a charge on my credit card more than a week before my stay and for one more night than I was actually staying. I tried to resolve this with the woman at the hotel, but she said it was Expedia, […] not the hotel that charged us, which was just confusing. My credit card company says the charge came from the hotel. In addition, she originally told us the parking charge was 30 euros per day and then raised it to 45 euros when we checked out. The hotel is attractive but overlooks a busy street and work was being performed. The only real plus goes to Aldo, who works there. He was very helpful and lovely and refused our money when he helped change our tire. I cannot, however, recommend Palazzo Marzoli (or reserving through hotels.com) to anyone. Read moreGenuine Hotels.com guest review
"The Best In Italy!"
We stayed in a lot of places in Italy, but Positano was our favorite. We would love to go Back. The people at Palazzo Marzoli were warm, provided great customer service and were very attentive. We lived it there. Highly recommended.Genuine Hotels.com guest review
"Very nice hotel but not the most convenient"
I loved this hotel but I just wish it was more convenient to the beach. If you're willing to do a lot of walking or pay the high price of taxi, it's not bad. The rooms and the view were gorgeous and the staff was very friendly.Genuine Hotels.com guest review
Great property and very friendly staff. Location is a bit far from the main beach, but the walk is nice, or there are bus and free shuttle options from the hotel.Genuine Hotels.com guest review
"Excellent locatation,beautiful view of Positano."
Great stay.Genuine Hotels.com guest review
Beautiful Sea View, excellent spacious rooms, friendly family feel. Breakfast is OK but they deliver to your room. Shuttle service to beach is nice but traffic was unpredictable as there is only one main road that runs through Positano. Pick up and drop off service to a great nearby family owned restaurant (Costantino). A little far from beach but the […] view more than makes up for it. Highly recommended! Read moreGenuine Hotels.com guest review
"Beginning of town hotel, Positano (far from beach)"
Most other hotels offer free wifi, this hotel did not. A bit too far from the beach, beginning of town, yet close to bus stop. The room was ok for up to 3 people, definitely too small for 4. ( two adults and 2 children)Genuine Expedia guest review
"Amazing location and views - Bad service."
We found a brochure/pamphlet in the lobby of the hotel which stated some things I would like to laugh at. Palazzo Marzoli calls themselves "One of Positano's most exclusive hotels/resorts" and mentioned something about their sound-proof walls. The part about sound-proof walls is ridiculous, as we could hear normal-volumed phone conversations seeping […] through the walls from the neighboring rooms and definitely heard their children screaming occasionally throughout the day. I don't know about you, but I would expect one of Positano's most exclusive resorts to be able to provide certain services that for whatever puzzling reason, Palazzo Marzoli was unable to provide. The staff spoke some English, but not enough to actually be able to be very helpful in most ways other than trying to weirdly push a scooter rental on my girlfriend and I as we arrived, exhausted. They have no iron/ironing board on-site, apparently. And charge 7.50 euro per article of clothing. I was very rudely laughed at when I questioned this. We were told we would receive a discount on the internet charge of 10 euro per day if we paid for all five nights of our stay. That was simply false. The worst/weirdest/grossest part of our stay was that the cleaning staff would replenish our room with partially used toilet paper rolls. I couldn't pinpoint why but I was pretty creeped out by the staff, and the hotel. The view was phenomenal and we loved our balcony the location. Definitely don't come for the service. Read moreGenuine Expedia guest review
"You will NOT be sorry to stay here"
Being from US I have stayed in many luxuary hotels.... this by far was one of the finer European hotels I have stayed. The room was absolutely spotless. The view was INCREDIBLE .... great location as bus stop to get to the middle of the buisness area is 1/2 block. Wonderful host... Remember this is not US Luxuary hotel...but I prefer it more than many […] luxuary hotels.... Read moreGenuine Hotels.com guest review
Owner, an Italian lady, was so gracious. She did not speak much English and we don't speak Italian, but we communicated beautifully. She is a young grandmother type, always a friendly smile. She was there from early morning to late evening. Our deluxe/superior room was extremely spacious, as well was the balcony and the bathroom. Extremely helpful with […] directions, things to do, restaurants, etc. Wifi is not free but inexpensive. Good quality bathroom amenties. Sunny room. Was promised a shore view and it was spectacular. Read moreGenuine Hotels.com guest review
gentle personnel, nice relais hotel, large rooms; breakfast can be improved.Genuine Hotels.com guest review
Great service and very friendly staff, however considering how much we paid to stay at this hotel, it was extremely disappointing we had to pay 10 Euros per day (per device) to access internet. Secondly, the "free breakfast" was a bit misleading considering its the same thing; croissants daily and drinks mainly.Genuine Hotels.com guest review
Whether it was because I was a single traveller or just bad luck, I got the worst room of the hotel. #103. I'm sure the room beside me was no better but anything on the lower floor had to endure the hammering and poundig from the business below. The lower rooms had a broken view of the city because of the street and the building to the left, and the […] lower rooms were joined to the outside dining and hottub area separated by sparse shrubs which didn't help for vision or sound. I imagine the top suites are very nice but I can only review the one I was in, unfortunately not good. If you want to walk from this hotel be prepared to climb up and down more than 1000 steps, great workout... lol Read moreGenuine Hotels.com guest review
Wonderful small personal service hotelGenuine Hotels.com guest review
"Great views and friendly staff"
We stayed in the spa suite and was lovely as it had a large private balcony with stunning views of the town and coast. Staff were very helpful and knowledgeable about some great places to eat.Genuine Expedia guest review
"Elegant hotel with a wonderful attention to detail"
This is the perfect place to stay for a short break and the sort of hotel where nothing is too much trouble. The rooms were decorated with a sense of style and finishing that is rare to find and we were most impressed. It was a challenge to walk down to the village as the steps are steep and the road is rather long and windy, but because of this the […] views from the balcony were divine. Breakfast is served in the room which is very relaxing and informal but the choice is rather limited. It was ample for us and considering what was on offer in the village for lunch and dinner it was probably just as well to eat with restraint in the morning. We had hired a car and the hotel staff were able to park it for us on request in secure parking yet it was always returned for us when we needed it. The staff on reception could not have been more helpful and pleasant and definitely contributed to a delightful holiday. Read moreGenuine Expedia guest review
Clean. Nice location. A bit too far from the "action" a good 25 min walk to the beach. Included breakfast is croissant, cappuccino, jam and juice anything else you need to pay for, e.g. 2 eggs will cost you about 10 euro extra.Genuine Hotels.com guest review
"clean good location"
My husband and I arrived for our first night in italy. This hotel is clean and everything is exactly what we exected with the exception of the pool hot tub area.. there is no pool and the spa wasnt running while we were there. this location is awesome if you are trying to avoid all the stairs in positano. you can get on the bus right infront of hotel […] and we wished we booked more nights there. we transfered hotel to be closer to the beach but ended up at a bb too far from the main beach area. the view from the terrace was fantastic and couldnt be beat by any hotel in the area. i would reccomend this hotel for sure to anyone. ahhhhhmazzzzzing! Read moreGenuine Hotels.com guest review
"Great service and view of sea"
Really beautiful hotel and great service with large room (4 of us were comfortably accomodated in the queen bed and 2 twin beds-the rooms were very clean as was the entire hotel. Breakfast on the balcony overlooking the sea was amazing. The shuttle service only ran 2x in the am and 2x in the pm and the walk up from the beach was 705 steps. This was […] great exercise and a fun challenge but not so fun in 38C weather. Read moreGenuine Hotels.com guest review
"Check that shuttle service is actually running!"
Our room was very clean and spacious with a large terrace. The staff were friendly. However, you do need to think about location and find out whether the shuttle service, which is meant to run for 2 hours each morning and late afternoon is running. The hotel is on a road high above the town. There are steps leading down to the town or beach - but you […] have to go down (and then up!) literally 600 - 700 of them. This was not too much of a problem for us as we like walking, although pretty exhausting when it was really hot. However, it may be problematic for others, especially as the advertised shuttle service from the hotel was not running (I think because we went early in the season and there were very few other guests). The hotel charged us 15 euros when we needed to get into town with our bags on leaving. They also charged an astounding 10 euros a day for internet access and there was a charge for using the hot tub too. Read moreGenuine Hotels.com guest review
"Beautiful view, great hotel and freindly staff"
The view from our balcony room on the second floor was beautiful. The room and hotel were very clean, very well presented and modern. The location was very good and close to a bus stop down and back up from the main part of Positano. The staff were very freindly and helpful. Their restaurant recommendations were spot on. We enjoyed our stay very much... […] the only probelm was that we couln't stay longer. Read moreGenuine Expedia guest review
시타버스에서 내리고나서는 가까워서 좋았어요~ 근데 시내(비치)랑은 쫌 거리가잇어서 계단을 쫌 마니 올라야데요 ㅎ 조식은 룸서비스해주고 대체적으로 깔끔햇습니당Genuine Hotels.com guest review
Unfriendly and ignorant staff.Genuine Hotels.com guest review
Gostamos muito do hotel: atendimento atencioso, bela vista e quarto amplo e bem decorado. Apenas o café da manhã, continental, que deixou a desejar. Os complementos, frutas etc, eram 10 euros ou mais a porção.Genuine Hotels.com guest review
아마 15분넘게 걸릴것이다 인터넷에눈 무료 beach 셔틀이라해놓고 막상가니 없다는 ㅠㅠ 무료 와이파이가 아니라 무척 아쉽고 사용하려면 10유로 ! 너무 비싼듯 단, 하나의 장점은 SITA버스 정류장 1분거리라는점 ㅎㅎGenuine Expedia guest review
포지타노까지 이동이 쉽지 않아, 포지타노의 시타버스 첫 정류장에서 가까운 점은 좋았다. 그리고 룸의 상태도 나쁘지 않았다. 다만 스텝에 비해 주인의 서비스 마인드가 아쉬웠다.Genuine Hotels.com guest review
시타버스로 포지타노 첫번째 정류장 바로옆임. 해변까지는 호텔나와서 왼쪽 30m가면 30분마다 유료순환버스이용 하면 됩니다. 시타버스정류장과 동일하며 정류장 앞 상점에서 티켓구매 가능. 주변조용하고 대부분 방이 오션뷰. 조식은 바다를보며 발코니에서 낭만적으로 즐길 수 있습니다.Genuine Expedia guest review
Dejligt hotel højt beliggende i Positano. Sødt personale. Vi vælger det igen. Der er ikke fællesområder på hotellet, og morgenmaden serveres på balkonen, men værelset er stort, så det er ikke et problem. Anbefales varmt!Genuine Expedia guest review
ホテル自体は部屋も清潔で可愛らしいです。朝食に出てきたパンも旅の中で一番美味しかったです。 しかし、港からかなり遠くポジターノは階段ばかりでタクシーも少なかったので、スーツケースを持った移動にはかなり苦労しました。 のんびり過ごしたい方にはおすすめですが、観光目的にはあまり向いていません。。。Genuine Expedia guest review
El hotel esta en la parte de arriba de Positano , lo cual obliga a caminar bastante hasta la zona de playa . El hotel dispone de un transfer 3 veces al dia gratuito . El desayuno es muy simple y las frutas o huevos deben pagarse aparte . No me parecio bien que cobren el wi fi 10 euros al dia . Por lo demás un bonito hotel , con buena atención por parte […] de sus dueños . Read moreGenuine Hotels.com guest review
"좋은 전망, 힘든 위치"
4인용룸을 예약했는데 침대하나를 메인침대 밑 간이용 침대로 준 것을 보고 너무 놀랐음. 호텔에 대한 정보가 너무 부족함. 4인용룸인데 룸 크기도 작은데다 화장실이 하나밖에 없고 작고 욕조도 없어 불편했음. 뷰는 좋았으나 룸은 거의 잠을 잘때밖에 사용하지 않음.Genuine Hotels.com guest review
"시설이 참 좋습니다."
시설도 좋고 시타버스 타기에 위치도 좋고 다만, 뷰는 좀 안타깝네요.Genuine Hotels.com guest review
Muy buen Hotel ,ambiente familiar parking propio de pago, habitación con terraza amplia y hermosa vista. A 20 metros pasa el bus que cada 30 min permite trasladarse al centro por sólo un euro sino debe caminar se unos 20 min. El desayuno es muy simple y lo sirven en la habitación. Personal muy amable y servicialGenuine Hotels.com guest review
"Ottimo hotel x vacanze all'insegna del buon gusto"
Ottima qualità in tutto: dal personale sempre gentile e cortese, al servizio e alla pulizia delle camere. Il tutto condito da una splendida visuale sul mare e su Positano. Colazione abbondante e servita in camera di prassi. Cosa volere di più. Struttura nuova e arredata con gusto. Massimo relax, massimo confort. Solo il parcheggio costicchia un po', […] ma è una prerogativa di Positano, dove il parcheggio è 3€ l'ora. Read moreGenuine Expedia guest review
10/18/14 Rio Q
Me and my boyfriend have recently returned from a 9 day stay in Positano at this hotel. Overall the hotel was lovely, clean and nothing was a problem the staff were always happy to help! Lovely room with great view and breakfast on balcony every morning! Handy as hotel is right near bus stop and all the best restaraunts are a few winding roads down! The only thing i have to say about this hotel is we would have liked our sheets to have been changed as they were not changed at all whilst we were there, and it was rather noisy i do not think the soundproofing on the rooms quite work! If you cant walk too far or do not like walking then i would say that the hotel is right at the top but like i said there is a bus stop right around the corner or you can walk down to the centre, if you do get a taxi beware it is at least £20+ for a five minute taxi ride to the centre not just with the hotels taxi service but all taxi's in Positano! All in all lovely clean hotel, friendly staff who are always happy to help with anything The views from this hotel are amazing definetly worth staying higher up as long as you dont mind walking, 864 steps down to the beach to be precise! As mentioned in previous reviews there is a large crane in front of hotel but its seems a bit silly to say its spoils the view as the view from any part of the hotel we went to is amazing crane or no crane :)
"Simply choose other hotel"
10/13/14 소영 박
There are so many other hotels on Positano where you can make beautiful memories. The experience of this hotel made our trip unhappy because of rude attitude of three staffs at the counter. Women at early 30s and late 60s and Young man maybe ay 20s all of them do not have service mind. If you work at Hotel pls know that the customers are pay for not only for the room but also for the servicea that tou offer.
10/07/14 grahamo133 Sydney
Our family stayed for 3 nights in a room with terrace. Great views and adjacent to the Bus stops makes getting around easier. They also organised our transfer from Naples airport and the driver Antonio was fantastic. Overall a large room with very good quality facilities and the in room breakfast on the Terrace was brilliant. My only gripe is their Wifi policy, which is an additional €10 per day and only allowed for one device. They really need to catch up with the modern standard ie: multiple devices free!
"Lovely small boutique hotel"
10/05/14 Brenda L Leicestershire, United Kingdom
We stayed for 3nights at the end of September. The staff were really friendly and helpful. Our room was very large, comfortable and airy. Our balcony overlooked the beautiful bay, where we had breakfast every day. The staff suggested two restaurants which were fantastic and reasonable. In our hour of need when our taxi failed to arrive to take us to the airport in Naples, the staff stepped in and with no notice took us to the airport. This was just unbelievable! This is service. We will return very soon.
"Amazing views "
10/02/14 Alisa W
Great large room with large balcony and fabulous views! Friendly helpful staff. Major walk /stair climb up and down to main downtown area! If you're fit, it's an awesome am and pm start and finish!! If not, bus and taxi station is very close. Best restaurant in town (Trattoria C'era Una Volt) is a sixty second walk! Hotel includes a simple breakfast that they deliver unexpectedly sometime between 8-9!!! Not easy to get ice!! However, they do try hard.... Overall, wonderful experience!!
"Staff is incredabily rude!!!!"
09/27/14 Tom S New York City, New York
Travelers please be aware and heed caution and look around before reserving a room here. This hotel looks nice in all the advertisements and overall the hotel is nice. The staff however are very rude and are not accustomed to treating their guests welcome. In particular there is a youngish front desk receptionist and SHE has some attitude. This person and a youngish man are the only ones that know some english. When I checked out of the hotel we ended up paying for drinks we never drank from the minibar. They called the house keeper down to the lobby when I was arguing my case and she brought down empty water bottles and said "see these are the water bottles". Truth is we bought water at a little store and put our own water in the minibar fridge. After this we checked out and went to the " Florida Residence" hotel and they were very friendly and amazing. That's it. I don't want to go on and on. Bottom line is there are plenty of nice hotels in Positano to look at. Choose wisely and do yourself a favor and pass on this place!!
09/27/14 Gina C Scottsdale
Thank you so much Anna and Francesca for an amazing stay! The room was beautiful, the view is outstanding, the location is perfect. Our compliments for recommending one of the best restaurants, Il Ritrivo, for a romantic dinner. Your hospitality exemplifies customer service! Thanks, too, for arranging our driver, Antonio O., to show us your beautiful Amalfi Coast. We will gladly return to your lovely city and your lovely hotel!
"Very disappointing hotel in a beautiful place"
09/26/14 Brigette P
We were 'upgraded' to a room that was very small. The bathroom was rediculously small and the toilet never stopped running. The breakfast was a stale croissant and it never came when you asked for it to come. The terrace didn't get any sun and was seperated by the next terrace by a couple of shrubs so there was no privacy. The reception staff was very rude. Way too expensive for what you received. There was no pool. Positano is an amazing place, but I would never stay at this hotel again.
"Very cute Excellent service"
09/22/14 guzmanddsMiramar Miramar
Very good all around.Charming. Very good stay in Positano. Great staff trying their best to help We have the best time in Positano and only good things to say about this hotel The view is amazing Their recommendations for dinning were excellent and they have a driver to take you there and pick you up. Thanks you all!!
09/21/14 tinavienna2014 Vienna, Austria
I stayed at this beautiful, stunning hotel in August this year. The Service and hospitality is outstanding and the Location is fabulous. I could highly rcommend it to everyone who wants to visit Positano and wants to have a good time!
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