overall worth the price and more. Great stay !Genuine Hotels.com guest review
"luxurious and fun - in the middle of all the actio"
The rooms were superb, the service was great, the concierge was extremely helpful when we asked for restaurant recommendations and a taxi reservation the next morning. What we liked most of all was that everyone treated us like special guests - no looking down on us for being family tourists rather than swanky guests. It was a great stay.Genuine Hotels.com guest review
"Would come back again and again"
The room was thoroughly modern, spacious, and clean. Perfectly placed to a fantastic nightlife and Arts District.Genuine Expedia guest review
Everyone was nice, the room was very spacious and super chic! We were given a suite! We stayed at Four Seasons on our last vacation trip to Denver, this one impressed us the most! Great hotel for family travel!Genuine Hotels.com guest review
Location across from City Hall, walking distance to other worthy sights. Misha, the hotel check-in person, gave us superb attention and advice.Genuine Expedia guest review
"Good location in Philadelphia"
We have an excellent stay. The rooms were comfortable, updated, and very clean. The staff was very helpful and the hotel was centrally located. We'd stay here again. I'd recommend requesting an exterior view.Genuine Expedia guest review
"Great location for a weekend getaway."
Spent a wonderful night with my wife. In town to attend a party at the Pennsylvania Academy of Fine Art, which is literally within steps of the hotel. Our room had a spectacular view of Town Hall and quick access to the convention center. Staff went above and beyond to greet us, help us and make us feel comfortable. Had breakfast on Sunday morning and […] the smoked chicken sausage was wonderful. Had a couple minor blips, but the staff more than compensated for this, which to me is a true sign of excellent customer service. I have not trouble recommending this hotel and would be go out of my way to stay here again if my schedule calls for it. Read moreGenuine Expedia guest review
best place I ever slept in ...very spacious and luxious !!!A+++++Genuine Hotels.com guest review
The hotel is within walking distance to great restaurants, museums and historical center city. The entrance to the hotel leads directly to the bar. Off to the left is a sitting area and the reception area. We arrived 2 hours prior to our check in time. Staff allowed us to check our items while we went out for lunch. Valet parking daily was $18 and overnight […] was $47. A parking garage on broad street was $28 and an outdoor lot on 13th and Market was $36 for overnight parking (philapark.org). The hotel is clean with newer fixtures and features and staff is friendly. Note: the fridge is filled with items, so there is no place for your own refrigerated items. Read moreGenuine Hotels.com guest review
"Just what we needed"
Great hotel, great staff. We had an issue with our room, nothing terrible, that could not have been foreseen by the staff. They were very quick to respond, we left for our day of fun and upon our return there were no issues. The kids loved the funky lobby and rooms. Thank you Le Meridien.Genuine Hotels.com guest review
"Great Center City hotel"
Beautiful old building (Originally YMCA!!)) restored with a modern contemporary flair. Great location... helpful staff... room large and well appointed. Would highly recommend!!Genuine Expedia guest review
Well located hotel and good customer service. Lacks in house restaurant. This would have been nice as the neighborhood lacks nice dine in restaurants.Genuine Hotels.com guest review
"Hip Hotel With Great Service"
We arrived in town late. We had called ahead. The staff had everything ready and waiting. Despite the late hour, they were very attentive. In the morning, breakfast came quickly. The space in our suite was wonderful. The view of City Hall was lovely. The whole family enjoyed our stay even though it was a short one.Genuine Hotels.com guest review
Response by Le Meridien Philadelphia Maggie, Thank you for the great review. We appreciate your business and are delighted we were able to make such a dramatic impression over a short visit. We hope to host you for a longer trip next time. Enjoy your summer, Evan
"convient downtown location"
Excellent service and location. Parts of hotel appeared aged. Hotel and restaurant service are exceptional. Well worth to cost.Genuine Hotels.com guest review
"My first visit to Philadelphia"
The staff was very professional and accomodating to my needs.i have already recommended this hotel to a friend whom has made reservations this month. I hope their experience is a excellent as mine. This was my first visit to Philadelphia and the warmth of the people is what made the visit first class and made me feel as such.Thank youGenuine Expedia guest review
Great hotel, great staff, amazing locationGenuine Hotels.com guest review
The hotel was beautiful and the room was excellent. Great stay.Genuine Hotels.com guest review
Nice and pleasant place. Cannot complain. Stayed for the wedding - nothing special - just OK.Genuine Expedia guest review
"Great facility, but expect faster customer service"
Facility The building itself was spectacular: stylish with historic significance and whimsy. I appreciated the thoughtfulness in having USB docking stations in the room. Customer Service Did not love that it took a while to check in; we stood in line for several minutes waiting for someone to get to us; this was not what I expected from such a high […] brow establishment. The customer service people were friendly and full of information, but would have preferred to be assisted sooner. Note that there seemed to be capacity for another staff person to assist with check in, but only one person at the desk. The elevator required you use your room key in order to operate, but the front desk person did not tell us this- so we stood inside the elevator, not moving, until we figured this out. No free wireless? Surprised that wireless was not included in the room free of charge – come on Meridien, you can do better than this- felt like I was being nickel and dimed after paying a decent price for the room. Other Needed to refrigerate some items, but no room in the fridge as it was stock full of beverages for purchase. When there is a fridge in the room, I expect to be able to use it for items I have brought. Somehow I missed that parking was not included in the room rate- so this added an unexpected expense. This very well could have been my fault. Appreciated that the front desk was able to help us get quarters for parking meter. Read moreGenuine Expedia guest review
"Overall Great Hotel!"
I needed a hotel at the last minute and found this hotel for a great price. I wished I was able to stay for longer than one night.Genuine Hotels.com guest review
Response by Le Meridien Philadelphia Thank you for the Five Star review! We hope to have earned your business and look forward to a longer visit next time! Wishing you a great summer! Evan - GM
"A great little oasis in downtown Philly."
Lovely, modern hotel in a great location. The room was very quite.Genuine Expedia guest review
One of my favorites.Genuine Hotels.com guest review
"Disappointing conditions at Le Meridien, Philly"
I've stayed in a variety of hotels at varying price levels through the years and never encountered a room cleanliness issue. Disappointing that such a high-end hotel fell through on that end. The location was perfect, the staff was very pleasant, and the design/style of the hotel was impressive, but when you look close, there is a shabbiness that was […] surprising, and finding our bedding soiled upon arrival was a huge turn-off. We requested new bedding and then even after the bedding was change, that was soiled as well. To compensate, we were offered a fruit tray with 3 pieces of fresh fruit and a bottle of water! Read moreGenuine Expedia guest review
"A Pleasant Night in Philly"
Stayed at this hotel overnight. It was a but pricey, but you pay for the location! It's smack dab in the middle of Center City. You can get to everything.Genuine Hotels.com guest review
"Unsatisfactory response to issues"
The hip atmosphere, location and spacious rooms did not make up for the inadequate response when the hotel internet service was down for much of a day. As a business traveler, reliable internet service is essential to a satisfactory stay. After a day in meetings I planned an evening of email catching up and other work in preparation for the following […] day. When I was unable to log-in I called the front desk and was told that the internet had been down most of the day and the engineers were still working on it, but they had no guarantee that it would be fixed that night. I felt this was unacceptable and asked what they could do for me in terms of a discount on my room that night, since I would need to leave the hotel and find a cafe where I could work. Not ideal at 7 pm. The manager's response was that I could check out of the hotel and they would find me another, but they would not discount my room. I feel that this response was not satisfactory, and was also a calculated risk, since it was unlikely that I would select this option. There was a major event in the city, and the likelihood that I would find another hotel at a reasonable rate and be able to check-in in time to actually get anything done that night was minimal. This response compares unfavorably to my experiences at other high end hotels, where the management typically goes out of their way to make it up to a guest when something goes wrong. A shame because this could have been excellent. Read moreGenuine Expedia guest review
hotel used to be a fire station not what I expected. Would not stay there again!!Genuine Hotels.com guest review
Response by Le Meridien Philadelphia Thank you for your feedback. Our building certainly does have historical significance as it was built in 1912 to serve as the Central YMCA, later serving as the home of the District Attorney before being carefully brought into the modern age. I am saddened to read that our modern over classic style failed to connect with what you were expecting and hope you will stop in again when in Philadelphia.
"A hotel with character"
If you're looking for a hotel near the convention center and prefer one with some character, try Le Meridien. The room was smaller than I would get at a big-box hotel chain, but had more character; wasn't "vanilla". Nice focus on local artists.Genuine Expedia guest review
Response by Le Meridien Philadelphia SLC, Thank you for your FIVE STAR review! I am delighted you enjoyed your visit. Thank you for recognizing our commitment to delivering a new perspective on what a hotel should feel like. The work we do with the art community offers a different experience than the traditional hotel and compliments our boutique style and design. I hope we have the opportunity to serve you again. Thank you for your business and your feedback. Evan – General Manager
"Great upscale boutique hotel downtown Philadelphia"
very upscale, boutique hotel, very near Convention Center. Room was clean, bed was comfortable, bathroom was comfortable, desk area was unusual but comfortable....only comment is that the room needs a comfortable chair in which to relax....I don't like watching TV from the bedGenuine Expedia guest review
I would go back. Great value.Genuine Hotels.com guest review
Response by Le Meridien Philadelphia Steve, Thank you for your 5 STAR review! I'm delighted you enjoyed our hotel and hope to serve you again. Evan - General Manager
"Beautiful, quite, great location"
The staff was super helpful, the view from the room, gorgeous. Super convenient location for many sites. Bed was sloping toward the middle.Genuine Hotels.com guest review
"Great time had by my family at Le Meridien"
We were in Philadelphia for the Penn Relays and had to arrive early. Expecting to store our luggage, we were pleasantly surprised to be told that there was a room ready and we could check in early. Also, the staff were amazing and helpful in terms of sharing how to get around by foot or subway and immediately offered a map with all areas marked The […] room was very comfortable and the rest of the hotel very nice and has great areas to hang out and read or just people watch Nothing but great service and amazing accommodations! Read moreGenuine Expedia guest review
"Great hotel and location"
Loved the hotel, staff and the location. Everything was beautiful including our room. The beds were comfortable except for the enormous fluffy pillows. They were fun to lay on while relaxing and watching tv. I removed the pillows except for one to sleep with and it was extremely uncomfortable. My neck was way up high and that's when I decided to remove […] it from the bed. I could barely sleep and woke up achy on my neck and shoulders. I will stay there again, next time I will make sure to bring my own pillow from home. Read moreGenuine Expedia guest review
The interior design effortlessly blends historical and modern, although the rooms are on the smaller size and, as expected in old buildings, the corridor layout had a few twists and turns. The location is good, in the heart of Center City and near all transit.Genuine Hotels.com guest review
Elegant hotel near City Hall in a repurposed building. The only fault was that our room had a window facing the interior courtyard and thus lacked privacy.Genuine Hotels.com guest review
The hotel was very modern and spoke high quality. Since we were in the city the view was of a wall but that was ok. There do have other rooms and we were out most of the time. Like many hotels we could not adjust the air conditioning and that made the room a bit hot. Overall great experience, nice bar, nicer restaurant.Genuine Hotels.com guest review
"A LOVELY NIGHT!!"
I love this hotel. The price was great, & on short notice i dont think i could have done any betterGenuine Expedia guest review
Response by Le Meridien Philadelphia Luchania, Thank you for your 5 star review. I'm delighted you appreciated the value and enjoyed your experience in our hotel. I hope we have the opportunity to serve you again. Safe travels, Evan
"Well priced hotel in Philadelphia"
Hotel was clean and nice. Not a surprise given it was all redone 3 years ago. Room was large and comfortable. Staff tried but seemed untrained and occasionally gave mis information. They were pleasant, but not professional enough with the exception of a few staff members. Didn't feel totally professional. Room key had to be re-magnatized for two nights […] out of there. Location fine. Bar in lobby well placed and pleasant. Read moreGenuine Expedia guest review
Response by Le Meridien Philadelphia Katherine, Thank you for sharing your experience. I appreciate your comments about our hotel being clean and nice. I do apologize that you were given some misinformation and would appreciate any specifics so that I can work to better train those associates to meet your needs and those of all our guests. I also apologize that your keys had to be recoded. Traveler tip: keys will sometimes demagnitize if kept near cell phones, medical equipment, heavy electrical sources or any magnets. I do hope we have the opportunity to host you again when you are on the east coast and earn your respect for our commitment to excellence in hospitality and service. Safe travels, Evan firstname.lastname@example.org
This hotel is in the perfect location for a conference in the convention center. Everything about the hotel itself was good. I would definitely stay there again.Genuine Hotels.com guest review
"Great week end"
This was our 5 th visit to the "City of brotherly Love", and therefore tried 4 other hotels previously. We were placed on the 10th floor ,the room was bigger than my first 2 appts. I ever lived in ^^ Very clean,the Hotel had a great Vibe to it ( even if we are little older ),location as good as the other downtown competitors,close to the Reading Market […] Terminal as well as all the local attractions. Valet took a little ,but I guess on our next visit we'll park the car ourselves . We will certainly stay here again ! Read moreGenuine Expedia guest review
We loved the hotel. The staff was helpful, the rooms were nice, but most important, everywhere we went in the hotel was clean, well thought out, and very pleasant.Genuine Expedia guest review
"Was great until strangers got a key to my room"
Nicely designed hotel, great furniture in the room and cozy bed. Lobby bar comes alive at night. Enjoyed it until we came home after a rainy day and were locked out of our room. While we were away during the day, the front desk checked other guests into our room. They were given keys and entered our room. After seeing our suitcases, they alerted the […] staff, who also entered our room. Everyone had been in there except us. The staff apologized, but we felt weird the rest of the stay, and kept the deadbolt locked in case it happened again while we were in there. Read moreGenuine Hotels.com guest review
"Another pretty face"
The hotel is right in the middle of Rittenhouse Square and downtown Philadelphia. But the floor plan of the former YMCA is very confusing--we had to make 3 turns to get to our room. And for a hotel that charges such a high daily rate to impose a further charge for wireless in the room seemed outrageous. Didn't mind the lack of breakfast--though plenty […] of similarly priced competitors offered complementary breakfast. But a large expensive big city hotel really needs either a pool or complementary access to a pool for my repeat business. Read moreGenuine Hotels.com guest review
We had a really nice stay at the hotel would definately stay there again!Genuine Hotels.com guest review
This hotel is right downtown and close to many of the sights we wanted to see. Hotel staff was very friendly and helpful.Genuine Hotels.com guest review
"High Prices with Motel 8 Quality"
As a Hospitality consultant, this place was a filth hole. A dark dated and dirty Lobby Greet the guests with a dirty shower, sheets, towels, mirrors and sink top it off in the room. The room has cheap plastic cups and the amenities are so small I could barely wash my half bald head. The room had paper thin walls with connecting doors that rattle every […] time a door is opened. The cleaning staff will just walk in without knocking so lock the doors. The concierge was the front desk personnel. Polite but not trained to answer questions. Parking is an additional $48 per night and they double billed me. Stay at the Marriott around the corner. It is newer and clean but still the same staff issues. Read moreGenuine Hotels.com guest review
Response by Le Meridien Philadelphia John, Thank you for sharing your experience. I can assure you that what you experienced does not meet our own standards and apologize that we did not deliver a great stay for you. I would really appreciate any additional details about your stay, so that I can directly address them with the individuals responsible. I hope we have the opportunity to earn your business and respect for our commitment to excellence. Regards, Evan email@example.com
"Room is small, but it was comfy"
The hotel was in a good location, close to the train and the major areas in Philly. They were all walkable distance, however the neighborhood didn't feel so safe after 10pm. As for the room, it was a small size compare to most hotels. However, it was just my boyfriend and I. Therefore, for the space given, it was a decent room for just the two of us. […] Not so great if it was for a family trip. One downside was the internet. For the price we paid, we did expect to have free wifi, however there was a subcharge which did sucked. Read moreGenuine Hotels.com guest review
Response by Le Meridien Philadelphia Thank you for sharing your experience with us and I'm glad you enjoyed your room and our central location. Traveler tip: we do offer complimentary WiFi service in our restaurant, lounge and lobby area. Our business center also has free hard wire connections. We allow our individual guests to choose to pay for the convenience of in room WiFi, rather than passing those costs along to every guest in the form of higher room rates. I appreciate your business and hope to have the opportunity to serve you on future visits to Philadelphia.
"Great location for museums and restaurants."
The hotel is comfortable and the staff was helpful and pleasant. The best thing about the hotel, however, is its great central location.Genuine Expedia guest review
Response by Le Meridien Philadelphia Thank you for sharing your experience. I am delighted you enjoyed the hospitality provided by our staff and enjoyed our great location. We appreciate your business and hope to serve you again. Safe travels, Evan
"i don't reccomend"
Overall it is clean hotel nad condition is OK. BUT room is very tiny and no sofas! We had to sit on the bed. Also our room was facing the public space of the hotel so we couldn't open the shade. the worst one is front desk staff. Concierge and valet parking staff were very friedly and nice. Front desk staff was rude and i was so uncomfottale with […] them. Read moreGenuine Expedia guest review
Response by Le Meridien Philadelphia Thank you for your comments and feedback and appreciate the recognition of our clean hotel and friendly valet and conceirge. I do apologize you did not enjoy the atrium view and felt our front desk was not as comfortable to work with. I hope we have the opportunity to serve you again and earn your respect for our commitment to excellence in every area. Traveler tip: This building is 100 years old and was completely renovated to contemporary style and standards. Unlike most hotels, our rooms are very unique and we have over 43 different types, views and sizes. Our classic rooms are typically the smallest or offer an urban view. If the room view and size are important, I encourage you to book the superior or executive room types.
"Nice hotel, but a few disappointments"
This was my second time at Le Meridien, but my first time travelling for business. It's a beautiful hotel in a great area, and the staff is very friendly. I was disappointed, however, to see that there was a charge for internet (again, travelling for business), while lesser hotels happily offer free WiFi. My colleague and I were also frustrated by the […] fact that we had reserved a room with two double beds, but were placed in a room with one king and told that the hotel was sold out and there's nothing they could do. Not a matter of life and death, but it was pretty frustrating. Read moreGenuine Hotels.com guest review
"Location isn't a substitute for a dirty room"
There were hairs all over our room - the sink, the bedspread, the floor, the pillows - and it appeared to be a really shoddy cleaning job. The room was a tight space, barely enough room to walk on the other side of the bed next to the window and my wife and I had to contend with hitting our heads on a "mod"-style lamp. The bed was made with an ill-fitting […] flat sheet, not even a fitted blanket, and only had a bedspread for a cover - no sheets. The shower was nice, though, and the staff were fine. I'd give high points for the location, but that's more my contentment with Center City, not this hotel. And they nickel and dime you on everything: internet fee, exorbitantly priced parking, even a plastic bottle of water was pricey. Check out the other hotels south of Market Street. If you get a deal here, you're going to pay for it. Read moreGenuine Hotels.com guest review
Response by Le Meridien Philadelphia Thank you for your comments. Your feedback will be used to ensure we work towards providing the finest guest experience in Philadelphia. I appreciate your acknowledging the shower and staff were fine, but certainly apologize that the room was not cleaned as well as it should have been. Our beds are made "european style", without a top sheet, simply a duvet and throw blanket. I understand this wasn't to your preference. Should we have the opportunity to serve you again, we would be delighted to make your bed in a traditional style you are more comfortable with. Thank you again for sharing your experience, Evan - General Mangaer
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