Hotel was fine, well maintained but showing its age. Breakfast options were good and above average. Hotel staff helpful. Clientele also courteous, too.Genuine Hotels.com guest review
Response by Hampton Inn St. Louis-NW I-270 (Florissant) Dear Valued Guest - Thank you for providing feedback about your recent experience at the Hampton Inn Florissant. I am glad you found our staff to be friendly and hospitable. Our most important goal is to make our guests feel welcomed and comfortable. We hope you stay with us again soon! Yours in Hospitality, Greeley J. Rodriguez
Inconsiderate Neighbors across the hall and adjacent to our room kept loud conversations out in the hallway past midnight, keeping me from getting a good nights sleep. Bathroom tub needed caulking around base as well as along the wall behind faucet area. We could hear creaking overhead from the person in shower on floor above us. The room was clean […] and comfortable. Wished we had a small refrigerator and microwave. Friendly staff greeted us and warm cookies at the check-in counter was great after a long flight. Hot breakfast always a plus. Read moreGenuine Hotels.com guest review
My family and I had a good stay - personnel were helpful, considerate and requests were done in a timely fashion. It is so convenient - right off Route 270 and easy to find.Genuine Hotels.com guest review
Response by Hampton Inn St. Louis-NW I-270 (Florissant) Dear Valued Guest - Wow! Thank you for the wonderful detailed review!! I'm very glad you and your family enjoyed your stay with us and your visit to St Louis, Mo.! I hope you are able to visit us again soon! Best regards, Greeley Rodriguez General Manager
Stayed here with girlfriend, while taking her nephews to first Cardinals game A bit more outside of St. Louis than I would have liked, but the price was right. Overall a nice hotel. Family friendly and helpful staff.Genuine Hotels.com guest review
Response by Hampton Inn St. Louis-NW I-270 (Florissant) Dear Valued Guest - Wow! Thank you for the wonderful review!! I'm very glad you and your family enjoyed your stay with us and your visit to St Louis, Mo.! I hope you are able to visit us again soon! Best regards, Greeley Rodriguez General Manager
"Hotel showing its age"
Excellent, friendly staff, but facility has seen better days. Property needs updating and an overall face lift. Hallways are dark and the main (2nd floor) hallway has a funny smell. Elevator slow and unreliable, sometimes just randomly descending to the basement and stopping there, forcing you to use the stairs. They ran out of food at a Saturday breakfast […] over half an hour before scheduled end of the breakfast time. "Fitness" room left much to be desired. Booked a two night stay, but left after just one night. Never done that at a Hampton Inn before. Read moreGenuine Expedia guest review
"nice for st louis vacation"
there was no refridgerator, kind of hoping there was in roomGenuine Expedia guest review
Stayed here before and I'm sure I'll stay here again.Genuine Hotels.com guest review
I figured since we were staying at a HAMPTON and paying $100+ we would be getting a nice hotel stay. No. I've stayed in $40 hotels that were better. First of all isn't having a microwave and fridge like the most basic part of a hotel? Well the room didnt have either. So our pizza we were gonna put in the fridge we had to throw. Then what was up with […] the water? We took a shower and noticed that our skin and hair felt slimy/greasy so we just ended our showers early. We felt dirtier when we got out than when we went in. Make sense? Read moreGenuine Hotels.com guest review
"Convenient to my activities"
Positive.. no negatives - only problem was with drink machineGenuine Expedia guest review
"Amazing customer service"
The customer service at this hotel is exceptional. All the staff were very kind and friendly. I arrived with my little girl two hours before check-in time, and Erica at the front desk was kind enough and offered us a room right away. She also gave me milk and water for my little girl for free. I loved the very clean room and the great breakfast. My […] only complaint is that we originally booked this hotel because it showed that it had a swimming pool. Once we got there, we were informed that the pool was seasonal and not working. I wish that we knew ahead of time that we wouldn't be able to use the pool. Besides that we really enjoyed our stay at this hotel. Read moreGenuine Expedia guest review
"Housekeeping missed our room"
It was a nice hotel. However after spending a long day with friends and family and having to return to a room that hasn't been cleaned, we were not happy. Then making the complaint call to the front desk where the employees were tired and short-tempered did not help matters. They decided to move us to another room, which meant we had to pack up all […] our things and lug them around to a different floor. The inconvenience was not worth it. Because the hotel was booked solid, we were transferred to a corner room which obviously had not been used due to the dirty carpet, musty odor, and mechanical problems in the bathroom. It was a bad experience to say the least. Read moreGenuine Hotels.com guest review
"Very nice but some issues"
There was a used towell on the back of the bathroom door and a used pillow case on the table. The room seemed clean but these were obvious indications of a lack of attention to detail. The location was excellent.Genuine Hotels.com guest review
Staff was very kind and efficient. Complimentary food was good. Bed was comfortable. Room nice and modern. Only complaint I have, which is no fault of the hotel, is that I could hear noises outside of the trash truck. Surrounding area seemed safe. Overall, I would stay there again.Genuine Hotels.com guest review
"Quick weekend stop"
Overall hotel was ok. Neighborhood was a little suspect. Everything was clean. Pool is seasonal. Ran out of food at breakfast.Genuine Hotels.com guest review
"Hard to find"
We finally found the hotel after driving in circles and calling for directions several times. A bit frustrating for us and the call folks in India. The hotel was nice and we rested well. Breakfast was good and the service friendly. It would have been perfect if someone on the phone could have helped us find the hotel.Genuine Hotels.com guest review
Liked the hotel, staff was GREAT. A little disappointing that there was no fridge nor microwave in the room, but certainly not a deal-breaker.Genuine Hotels.com guest review
"Would stay here again!"
The hotel is very easy to access, just a short drive to the airport and we would most definitely stay here again. The staff was extremely friendly and made us feel welcome right from the start. The hot and cold breakfast was enough to get you started for the day. Eggs, ham, waffles, fresh fruit, yogurt, cereal, 5 different types of coffee which was […] available around 5:00 am - after dropping my husband off at the airport at 4:45 am, I returned and enjoyed a leisurely breakfast before the long drive home. The bed was comfortable and our room was quiet-I have a hard time sleeping in hotels, and I slept just fine. The property was clean and I felt like I was safe. Easy access to the interstate-not sure what else I could have asked for at such a reasonable price. Read moreGenuine Hotels.com guest review
Very nice stayGenuine Hotels.com guest review
"had to move rooms...second room was much better"
We had a problem with our first room. They suggested we move to another room. It was much better. Several times, we had to wait at the front desk for a clerk to help us. The convenience of this hotel is a major factor of why we stay there.Genuine Hotels.com guest review
nice people at the front desk. the room was clean and the beds were really comfy. i especially appreciated the clean white comforter and the note that house-keeping left to let me know it had been clean.Genuine Expedia guest review
"5 star service at a 3 star price"
This is my second year in the row that I've stayed at this hotel. I was very impressed that the associate recognized me even though it's been a year. Everything went smooth as rain; I enjoyed the complimentary free breakfast (great apple juice by the way), the free wi-fi access, and the courteous staff. I will be back in .. you guessed it .. in a year. I […] can't rate them high enough. Well done! Read moreGenuine Expedia guest review
Truly outstanding location, service and hospitality. Great location for I-270 travelers.Genuine Hotels.com guest review
Good hotel, very comfortable with a top notch staff.Genuine Expedia guest review
"Good Sleeping room"
there were two chairs in the room, only one of them was comfortable to sit in, so my wife and I took turns using it. Breakfast was kind of disappointing, especially on Sunday when there were no scrambled eggs. Have had much better breakfasts. overall though a good experience, we would stay there again.Genuine Hotels.com guest review
"worth returning to"
verey good; next year we'll stay there againGenuine Hotels.com guest review
"Fantastic place, close to all we wanted to do."
We stayed 3 nights in the beginning of October. It was perfect for what we were looking for. We stayed in a room with two double beds with two preschoolers and 5 week old baby. It was close quarters with 5ish people, but for all the time that we actually spent in the room, we never had a problem with it. Our check in was prompt and friendly and our […] room was clean and comfortable. The breakfast every morning was a great thing and it was wonderful to have a hot option as well as the standard cereal and fruit. We were planning on seeing the zoo and other sights downtown, but it was considerable cheaper to stay outside the downtown area and we were never more than 15 minutes from anything we wanted to do. Over all, we would definitely stay at this hotel again! Read moreGenuine Hotels.com guest review
"Nice, quiet hotel."
We enjoyed our stay very much. Room was quiet and appealing. Hotel looks as if it could use some maintenance.Genuine Expedia guest review
"Impressive front desk staff!"
Hotel was expensive even on Expedia. Nice, but clearly renovated old hotel, elevators were down a long narrow hallway. Room excellent, beds comfy, quiet. However, we stayed 2 nights and after coming back to our room the first day, we found no one had cleaned it. Very disappointing. I called the front desk, they called Expedia and gave us the second […] day complimentary. Very impressive! So the cleaning staff let us down and the front desk staff saved the day. Read moreGenuine Expedia guest review
"Breakfast Staff Needs Retraining"
I was very disappointed with the breakfast staff. My wife and I had to leave at 6:00am, which is the start of the breakfast time. We went to the area to get some fruit and yogurt at 5:45 and were told unpolitely that we could not take any of the food that was already out until 6:00. I stay at Hampton Inns frequently. I have never had service this unprofessional […] at a Hampton, or any of the hotels I stay at. Read moreGenuine Hotels.com guest review
enjoyed our stay, the hotel was totally booked and at breakfast i have never seen so many people eating breakfast at the same time at a hampton Inn. always enjoy staying at Hampton InnGenuine Hotels.com guest review
Great stay! Loved the bed,pillows, and comforters.....hated to leave those they were will comfy.Genuine Hotels.com guest review
"Great place to stay"
The room, although small, was well laid out and comfortable. Housekeeping was good and staff very pleasant. The breakfast was excellent, with a variety of hot and cold items. A great place for a several day stay in the St. Louis area.Genuine Expedia guest review
"Not a great stay. . . . ."
Late arrival checking in, had to go to front desk 3 times to get a key that worked. When reservations were made specified fridge and microwave, front desk said "too bad, none available now". TV did not work. All in all I would NOT recommend this hotel. Book only as a last resort.Genuine Hotels.com guest review
"I would stay here again"
This was a very clean and friendly hotel. The front staff had some beautiful ladies working with a smile to greet me. Breakfast was tasty, the room was clean and comfortable. AND it was right next to Starbucks!!!!! If I had any sort of complaint, it would actually be in the design of the room and not service. Whoever designed it did not put in a closet […] area, so a wardrobe was installed instead. However, this stuck out, making the room for 4 a little more cramped. However this was minor and easily overlooked. Read moreGenuine Expedia guest review
"perfect location if you are going to the sites."
we went to the zoo, city museum and science center and this hotel was in a great location. It was clean and the staff were nice. It was a little hard to find but it was worth it.Genuine Hotels.com guest review
"A Great Stay!"
The hotel was a great stay at a great price.Genuine Hotels.com guest review
closest to our destination; the bathroom door squeeked; the door was too softGenuine Hotels.com guest review
"Great staff, LOUD AC"
Staff was very friendly at check in and breakfast. However, the AC in our room was quite loud and woke us up repeatedly overnight.Genuine Expedia guest review
"convenient to highways"
Our stay was great! The pool was well maintained, a plus for our swimming family. A few quirks with the TV stations available but got the major ones. Room was very nice and clean but a little cramped with 5 people and all their stuff (double queen room).Genuine Hotels.com guest review
"In town visiting family"
The staff was very friendly and accomadating!! The air conditioning unit was loud and it seemed like you were either frozen by it and alternately when it shut off it got hot in the room. Even the children commented and they usually don't notice things like that. All night you were either cold or sweating. I live in a 100 year old farm house and am used […] to variations in temperature but it made it hard to sleep. There are so many other options in the area..probably wouldn't come back to this Hampton in the hot summer months. Read moreGenuine Hotels.com guest review
"nice and friendly"
nice and friendly, would visit again. great breakfastGenuine Expedia guest review
"Enjoyed our stay"
We were very pleased with every aspect of our stay.When ever we are in St.Louis we will stay here. Very clean! Staff not only friendly but very attentive.Genuine Hotels.com guest review
Clean room, friendly personnel, good breakfast (including eggs, sausage, and waffle options). Docked one notch for getting stuck in the elevator.Genuine Hotels.com guest review
"Retail Store Manager"
me and my kids had a nice time, the location is in a prime spot, close to everything in the surroundingsGenuine Expedia guest review
Very well pleased with the cleanliness of the hotel,the location & the hot breakfast was right on time. Hot food that would stick with you for a while & get your day going. Not just a couple of muffins,coffee, cereal & yogurt. It was very nice hot oatmeal,fresh fruit, hashbrowns,egg omelets, turkey links, waffles,along with several other items. I will […] for sure book this hotel agin for my next stay....THANK U FOR HOME AWAY FROM HOME!!!!! Read moreGenuine Hotels.com guest review
"Every expectation was fully met."
We just needed a clean comfortable room for one night and we certainly got that. We felt safe in the hotel and in our room. The complimentary breakfast was great. There were groups staying in the hotel and the staff seemed to be taking care of them very cheerfully and professionally. We were quite satisfied.Genuine Hotels.com guest review
Our room was immaculate! Loved the desk clerk...we actually were able to get an early check in, which was a miracle, since we had been up the entire night before our arrival! WE WILL RETURN!Genuine Hotels.com guest review
"excellent staff, good service"
overall enjoyable, hotel staff made every effort to accomodate our needs, wish they had a indoor pool and spa, rooms were comfortable although not overly roomyGenuine Hotels.com guest review
"Trip for a Graduation."
Perfect place to stay that will not break you wallet.Genuine Expedia guest review
Overall pleasant place to stayGenuine Hotels.com guest review
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