"Easter get together"
excellent stay. have stayed in Longview before, but not at this hotel. it was a very clean and comfortable room. breakfast was as expected, but very good and plentiful. we will stay again.Genuine Hotels.com guest review
"Only this one time"
We had booked this hotel by mistake and originally went to the hotel we wanted to stay. In the process of resolving the hiccup, the hotel had given the room (2 beds) already away when we showed up 15min and put us in a 1bed & 1 couch room. After my wife complained the hotel rebooked us for a room we had booked - and this time the bathroom sink didn't […] drain. There were still about 2in of water from the evening before standing in there. Read moreGenuine Hotels.com guest review
Family loved this place! Breakfast was great! Clean, great place. Would stay again.Genuine Hotels.com guest review
Staff was friendly and helped resolve any issues we had quickly. Breakfast was great! Only downside was that there was an issue where Internet and phones were down due to an issue where the cable was cut causing the outage to businesses and homes nearby. Will definitely stay here again.Genuine Hotels.com guest review
Very, very impressed. Front desk was very courteous, room very neat and spacious. My husband and I were very happy with our stay.Genuine Hotels.com guest review
The hotel was clean, very easy to find,and staff was friendly. I would stay there again.Genuine Hotels.com guest review
I reserved and paid for 3 rooms all king bed plus a sofa bed as we had 9 people total. Upon arriving, only 1 room had a sofa bed. When I spoke to management, Chad was very rude, stating it was my fault even though I had the reservation with me. After an hour of discussions, we were given roll away beds.Genuine Hotels.com guest review
I didn't realize this hotel was so far away from what we were in town for. It was very nice however. Room was clean even though the toilet seat desperately needed to be tighten back down.Genuine Hotels.com guest review
I paid and reserved a room with 2 queen beds. My hotel confirmation even stated that I reserved the 2 queen beds but when my 2 drivers arrived at the hotel they were given a room with 1 king size bed. I did not receive a call stating that my reservation was changed to a king and I am not happy with the change. I am in a service business and provide […] great service to my customer and all I ask is that I get what I pay for when I pay for a service. Will probably not stay at Best Western again Read moreGenuine Hotels.com guest review
"Will stay here when ever i visit Longview, TX"
It was great! The breakfast was good the staff was even better! I had one little issue but the Manager Marty took care of it before I even had the chance to talk to him about it!Genuine Hotels.com guest review
No complaints about the condition of the hotel itself or the service. Only issue I had was the incredibly slow Internet (had to resort to tethering off my phone).Genuine Hotels.com guest review
"Great Hotel!!!...... Excellent Breakfast!!"
The hotel staff was very professional & courteous. Rooms were nice & clean and they had an excellent breakfast.Genuine Hotels.com guest review
Great stay for the price. Clean room. I would recommend this hotel to anyone.Genuine Hotels.com guest review
"Best Western, best of everything!"
We stopped here on our way to Lackland. The hotel staff was fabulous, the offered suggestions of where to eat, gave extra linens upon request, and had a computer handy to print a form I left at home. The room was spacious and clean. Breakfast had a bit of everything! Would definitely recommend!Genuine Hotels.com guest review
Everything was great and clean.Genuine Hotels.com guest review
The hotel's very nice, area's quiet and staff was nice, friendly.Genuine Hotels.com guest review
"Best Bed in Longview!"
We came to visit our daughter at LeTourneau University. We really enjoyed our stay. Really, really, really loved the bed.Genuine Hotels.com guest review
No water for over 13 hours. All staff said was "sorry for inconvenience ". I had to go elsewhere to bathe so I could make appointment in Dallas.Genuine Expedia guest review
"Good location and pet friendly."
Good location and pet friendly. There was a $10 pet fee that did not show up on the site ahead of time. All amenities and service were great. Nice big room with plenty of room to play. Breakfast was good. Convenient to local restaurants and shopping. Front desk staff were friendly and helpful.Genuine Hotels.com guest review
"Hotel better than most when traveling"
This hotel is a great stop while traveling cross country. Right off of I-20. When I checked in the lady behind the counter was very friendly and helpful. Checking out was quick and easy.Genuine Expedia guest review
"Location OK, but nice hotel"
Location was OK, not the best but hotel was very nice looking and clean & quiteGenuine Hotels.com guest review
"Nice place to overnight when traveling with pet"
Helpful staff, entry keys worked, comfortable bed and coffee ready early made the experience after exhausting road trip most welcome.Genuine Expedia guest review
Good clean hotel good and kind staff Recommend all travelersGenuine Expedia guest review
"Lonview short trip"
Quick trip for family members emergency surgery. Was booked on the way late at night. When we arrive booking was there and the check in lady asked for credit card. In the morning the hotel had charged my credit card in addition to processing the order through this service. After several minutes of discussion I got the purchase refunded and this was […] the only issue. This was a very short stay as we were only at the hotel for about 6 hours. Two notes when we first checked in the receptionist did mention that this was not the best part of town. This I think is relative as the town has a population of only 80,000 +. Second item there was some confusion when booking on what side of town we were getting the room and we ended up on the opposite side of town from where we intended to be. Read moreGenuine Hotels.com guest review
The room was comfortable and very clean. We enjoyed the 24-7 hot coffee in the lobby. Hotel staff were friendly and professional. We would definitely stay here again if ever back in the area!Genuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Thank you for your review of our hotel. We pride ourselves in offering clean, comfortable accommodations and an exceptional staff. We hope to see you again should your travels bring you to Longview.
"In a defferent place"
It was goodGenuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Charles, Thank you for reviewing our hotel. We are pleased that you enjoyed your stay.
"Awful neighborhood - iffy hotel, not 2 1/2 stars"
Absolutely terrible neighborhood. One bed smelled very badly.Genuine Expedia guest review
Response by Best Western Regency Inn & Suites Jennifer, I'm sorry that our location was not preferred. We are right off of Interstate HWY 20 with many conveniences nearby including restaurants, shopping and LeTourneau University. While we are not in the touristy part of town we do make the best of what our hotel has to offer and our desk staff can direct you anywhere you wish to go. At any time during your stay, you are encouraged to contact the front desk for any reason you are not satisfied and we will do everything possible to make your stay more enjoyable.
It was a wonderful stay, My daughter and I had a relaxing visit, would stay againGenuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Susan, I'm very happy to know that you enjoyed your stay with us. We hope to see you again should your travels bring you back to Longview.
"Nice for a motel"
Typical budget motel. Bed was comfortable, with nice pillows.Genuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Stacy, Thank you for your review. We appreciated your comments.
Very nice room and service.Genuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Jason, Thank you for the great review of our hotel. We pride ourselves in providing a clean, comfortable room and an exceptional staff.
It was nice experience, exactly what u pay for. Good to stay for couple of daysGenuine Expedia guest review
Response by Best Western Regency Inn & Suites Thank you for your review of our hotel. We are always happy to provide a clean, comfortable stay for our guests.
friendly staff, clean room, free breakfast, and pet friendly.Genuine Expedia guest review
Response by Best Western Regency Inn & Suites Angela, We are very happy that you and your pet enjoyed your stay. Thank you for your kind review.
"Longview Uber Alles."
Overall the Hotel was very nice. Staff was very friendly and the room was very clean. The continental breakfast is about what you would expect- plenty of carbs and processed foods. However, this isn't the Hotel's fault and is fairly standard fare for Hotels.Genuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Thank you for your review of our hotel. I'm glad you enjoyed your stay. I've already made a few changes to our breakfast and I hope you will stay with us again so you can taste the difference.
"Horrible sofa bed, horrible smell in hallway"
The hotel lobby and breakfast area are nice and clean, but the hallway between the rooms on our floor smelled like pesticides. Maybe the hallway was not air conditioned, but the smell stuck in my head for a long time. We stayed in a room with a sofa bed and the sofa bed was horrible, worse than a sack of potatoes, they didn't even have sheets and pillows […] for the sofa bed. In hindsight we should have got the double bed. We had to ask the staff for extra towels and sheets, the staff was helpful and provided extra fitted sheets, no regular sheets, and towels. Read moreGenuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Thank you for the review of our hotel. I apologize for the smell you encountered in the hallway. We have located the problem and it has been corrected. I'm sorry the sofa bed was not comfortable for you. We would have gladly changed your room to make you more comfortable. Our staff is always available to make your stay more enjoyable.
"Great stay in Longview"
This is one of the nicer hotels I've stayed in. Super clean, large rooms, quiet atmosphere, great breakfast. Couldn't recommend more!Genuine Hotels.com guest review
Response by Best Western Regency Inn & Suites Thank you for your great review of our hotel. We are proud of the services and accommodations that we offer. We hope to see you again on a future stay.
"Nice hotel close to I-20"
This was a very comfortable stay for my family of four and new puppy. The room was clean and the staff was friendly and helpful. The complimentary breakfast was tasty and sizable compared to many other hotels in its price range.Genuine Expedia guest review
Response by Best Western Regency Inn & Suites Jonathan, Thank you kindly for your great review of our hotel. We are pleased that you enjoyed your stay with us.
clean rooms ,convienent,comfortable bed,great valueGenuine Expedia guest review
I wish there was 4.5 stars because the only thing wrong with this hotel is the complimentary breakfast is only available until 9. Every other hotel I've ever stayed at is at least 10 some of them later. Other than that very small complaint this hotel is top notch.Genuine Hotels.com guest review
"First Time Stay"
Our usual Longview lodging changed hands and names, so we decided to try the Best Western. The excellent price on Expedia helped make that decision. Although it's a little harder to get to coming from Dallas, (on the north side of I20), we found the effort well worth it. It is a perfectly nice hotel, and we enjoyed our stay. It will definitely be out […] new "go to" on future trips. Read moreGenuine Expedia guest review
Clean comfortable rooms, friendly staff & good breakfast. I give it 5 stars!Genuine Expedia guest review
"Very Nice and Comfortable"
Very up to date, Very comfortable beds. Nice loaction. Great stay for travelersGenuine Hotels.com guest review
"Most like best place to stay in Longview"
Staff was very friendly and accommodating. Will definitely look no further when I'm back in town.Genuine Expedia guest review
3pm check in // Arrived at 3:30pm and was told there may not be rooms ready. Attendant then went to check the room and was told by housekeeping staff that it was ready. The room was nice! My fiancé loved the huge mirrored closet door. It was cold so I went to turn up the thermostat which directed me to the wall unit. Unpack and begin to get ready to […] go out, discover that the toilet is broke. Handle was broken inside the tank. Went down to the desk and was greeted with "bathroom troubles?" He was nice and figured out a room down the hall to put us in. Room #2 exactly like the first one, again that door was appreciated. When getting back to the hotel, we are cold, the room is cold, I go to the wall unit to turn on the heater. I was directed to the thermostat. Turned thermostat to 75. The wall unit continuously blew cold air all night. Went to see my friend at the desk to tell him the heater isn't heating and to ask for an additional blanket. Again he was very accomodating and got the blanket to us. I prefer sleeping in cold rooms anyway. Breakfast was great, the waffles were an added benefit. Couldn't get any milk. The pitcher was empty and after asking the lady setting up the food twice to refill it I just gave up. Read moreGenuine Expedia guest review
Everything on point. Loved it.Genuine Hotels.com guest review
"Best Western Regency Inn and Suites"
Enjoy staying here. Very convenient and well maintained.Genuine Hotels.com guest review
"2 night business stay"
Clean and comfortable with friendly staff; what I’m always looking for!!!Genuine Hotels.com guest review
Overall great, great location, excellent service and very comfortable.Genuine Hotels.com guest review
I had a beautiful, clean room. The bed linens were beautiful and comfortable!!! Breakfast was always good and plentiful.Genuine Expedia guest review
"Spacious, well-laid out room"
Hotel was conveniently located on the access road to the highway. Appearance of room and common areas as well as breakfast facilities were very welcoming. The only issue was with the shower where the rotating handle had to be placed close to the Cold water mark to get the Hot water (and it took a while for this to be pointed out to us)!Genuine Hotels.com guest review
Breakfast not a large selection but okGenuine Hotels.com guest review
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