"Newer hotel but they forgot to clean room"
I enjoyed staying in a newer hotel rather than one remodeled with sliding glass doors that don't close & 8' ceilings! So many dumps out there. This is a clean property although our cleaning woman did not show up so we returned to the hotel at 6pm with unmade beds & no clean towels & no service from hotel. No follow-up from manager either. Disappoin […] ting! Read moreGenuine Hotels.com guest review
"Nice large rooms and great breakfast"
Staff was friendly and efficient. Elevator with doors to rooms in hallway. Huge bedroom (king bed) with a comfortable bed. Clean sheets with feather down comforter and pillows. A/C has a thermostat on the wall and it took us a while to figure out how to use it. Beautiful pool area. They have a hot tub but it wasn't heated. It had rained a lot and the […] temperatures were in the 70's ( extremely unusual for Texas in July ) The water in the pool and hot tub was very cold. Not being able to relax in the hot tub was my only disappointment in this hotel. Nice breakfast with comfortable roomy dining area. Hot and cold food available. Eggs, sausage, gravy, waffles, bagels, toast, cereal, yogurt, fruit... Coffee bar 24 hours. Read moreGenuine Hotels.com guest review
Couch bed broken. You have to push a button for service at the counter which seemed a little odd to me. The housekeeping staff were preparing breakfast for themselves while we attempted to make our own which made it somewhat crowded. Breakfast was good. I would say it's probably a little over priced, but I would probably stay again.Genuine Hotels.com guest review
I enjoyed my stay! The room was very comfortable and spacious! The only problem I had was with the rude maid! I reported to the front desk. Other than, that I have nothing but positive to say!Genuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
No complaints, everything as expected.Genuine Hotels.com guest review
"Picked a bad weekend"
This was a beautiful and comfy place. I could get fresh coffee in the lobby at any time. Got in at 9 pm with reservations and asked for the quietest room they had. Got a room over the pool where many, many children were playing and screaming. Went down to get coffee and and a wet kid trooped past me dripping as she went thru the hall and lobby. So that […] was annoying. Then the person next to me obviously sleeps with the TV on LOUD. About 1 am I put my earplugs in. Of course this is not the hotel's fault but when you pay as much as I did for 7 hours sleep (total time in hotel was 8 hours) it wasn't a very good deal. Read moreGenuine Hotels.com guest review
Awesome! That sums it up!Genuine Hotels.com guest review
If I ever return to the Longview area, I will absolutely stay here again. The price is inline with budget and very comfortable stay. Ciearra (*sp) was extremely helpful @ the front desk....great employee!Genuine Hotels.com guest review
Loved the room. Loved the facilities. Great room for the price.Genuine Hotels.com guest review
"Very nice, great value"
Pre booked not knowing what to expect, turned out great experience, like new establishment. Wonderful place, excellent bedding, great breakfast.Genuine Expedia guest review
"good price, served its purpose"
The front desk clerk was very welcoming and friendly, even asked the next morning how our room and sleep was. The first night we got there it was storming bad and all the tv channels (im assuming due to satellite service) werent working, however the next day was clear and all worked fine. The same breakfast was served bith days we were there, would […] have liked to see variety on the hot bar. The neighborhood located behind the hotel is a little 'if-y' but All in all was a great hotel, priced right and very friendly. Will stay again!! Read moreGenuine Hotels.com guest review
"Very New Hotel but poor cleaning"
My room was very new and comfortable but the sheets had frayed slices in them. It looked like a knife had cut them and judging from the fraying they had been washed multiple times and still used by the cleaning staff. The mattress pad also had cigarette burns in it. Overall a nice looking hotel with apparently a poor maid staff.Genuine Expedia guest review
"Great overnight stay"
I was thrilled with this hotel. The check in was very quick & the customer service was excellent. The room was clean & the bed & pillows were very comfortable. The breakfast was well presented & there was a nice variety. I will definitely stay here next time I'm in Longview.Genuine Hotels.com guest review
"Breath of Fresh Air"
It was as if we were in a "pricey hotel"! We overall had a exceptional experience!Genuine Expedia guest review
We had a nice stay at this Best Western. It was very easy to find and right off the highway.Genuine Expedia guest review
"Just what I needed"
Friendly service (thank you Brandy!) and everything as expected, just better. They made traveling with my dog very easy. The room was clean, odor-free, comfortable, spacious and just what "Tanner" and I needed as we passed through.Genuine Hotels.com guest review
"Convenient. Nice facility. Room was fine."
Easy to find. Good parking. Pillows lumpy. Chair looked dirty. But it was first chair and ottoman I saw on my 9 day trip! That was good I guess. Price ok.Genuine Expedia guest review
ENJOYED MY STAY!Genuine Hotels.com guest review
"good value and convenient location"
The hotel was exactly what we needed on our way to our final destination. Would stay here again for the value, location (right off the interstate) and overall amenities, including a comfortable bed.Genuine Hotels.com guest review
Excellent hotelGenuine Hotels.com guest review
"Was good enough to book again for the return trip"
Excellent compared to other hotels in this class and in the area. Easy access to/from the interstate. I was a bit worried about the noise from the highway, but I didn't notice anything after turning the room's climate control unit on low. The breakfast selection is a bit limited relative to some other places, but the quality more than made up for the […] lack of quantity. The staff was very friendly and made a great recommendation for a mexican restaurant for dinner. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Very satisfied, easy access and close to where I needed to go.Genuine Hotels.com guest review
"t.v had no cable"
No cableGenuine Hotels.com guest review
OVERALL STAY WAS VERY GOOD EXCEPT THAT AC/HEATING UNITS ARE VERY LOUD WHEN OPERATING. BREAKFAST WAS MORE THAN ADEQUATE; STAFF WAS VERY COURTEOUS THROUGHOUT MY STAY. WILL DEFINATELY RETURN GAIN.Genuine Hotels.com guest review
Bad WiFi, should convert to Secure Mode. People don't like to use unsecured environments !!!Genuine Expedia guest review
"great service, friendly staff"
Friendly staff, willing to answer any questions, I will definitely return. This was my second time staying with this hotel.Genuine Hotels.com guest review
Stayed for 2 nights on business. The 2nd night they changed my room bc the clean sheets were dirty and the floor had not been vacuumed nor had it been before I checked in. Probably won't be back unless the other hotel is full.Genuine Hotels.com guest review
"Noisy but NICE"
Overall I was impressed with the hotel. My only concern was the noise from the air and heat unit in my room. It was very loud when I turned it on to heat the room. So I had to turn volume up higher on TV in order to hear programs. Excellent breakfast choices and staff were very courteous in particular Ciara who changed my room to a lower floor upon […] my request without any hesitation. Read moreGenuine Hotels.com guest review
Arrived late in the evening and the staff was very kind. I had called to get directions and it was very easy to find.Genuine Expedia guest review
The bed was comfortable, but the room a little worn. The sofa had stains. We left the room around 12:30 p.m.,, and when we returned late that night our room had not been made up. We were given clean towels, and the night staff was very apologetic, but no compensation was offered. When I talked with the manager the next morning, he said he could do nothing […] because we booked with a third party. He said I would have to contact Exedia and have you (Expedia) contact the hotel to work something out. Earlier in this trip I stayed at another hotel that I booked using Expedia and was told I could not receive any points or benefits for my stay because I booked through a third party. It made me feel like a "second-class citizen" by not booking directly with the hotel. What's the deal? I have liked the convenience of using a third party, but the next time I will most likely call the hotel directly. Read moreGenuine Expedia guest review
"Not so great."
Positive first. Staff was pleasant and room was pretty quite, breakfast was OK though I think the eggs were instant. I am not a big fan of the Longview area as a whole so that may bias my opinion. Outward appearance of towel is nice, however, close inspection of room reveals stained sheets with holes, ottoman with stains, desk chair dirty, furniture […] old and worn, TV remote taped together, a magazine for the area that looks like it has seen to many bathroom readings, shower curtain with a mildew odor. Booked for Friday and Saturday night but was called at noon on Saturday to tell me I "forgot my luggage", I said "No, I haven't checked out", they said that checkout is at noon, I had to explain that I had booked 2 nights and not to mess with my stuff. Was told they would check with manager and see what they could do. Long story short, I had to call back a few mins later to make sure it was indeed straightened out. It was and I had to get a new room key. Phone rang at 8 Sunday morning with only a tone on the other end??? I don't believe I would stay here again. Read moreGenuine Expedia guest review
Lovely place. Just what we were looking for and needed. Quiet, clean, good breakfast. Bed was not very comfortable, but everything else was nice.Genuine Hotels.com guest review
"Close to location I needed to be in"
Nice & clean hotelGenuine Hotels.com guest review
Beds are amazing, quiet rooms, very good customer service, right off the highway, easy to find, no problems hereGenuine Hotels.com guest review
"Very Good value for price"
The room was extra big and very comfortable. The staff were very nice and helpful.Genuine Hotels.com guest review
Best room in a while, neat and clean. New. Will try again.Genuine Hotels.com guest review
"CLOSE TO INTERSTATE"
THE ROOM WAS QUIET AND THE BED WAS VERY COMFORTABLE, EVERYTHING WAS GREAT .. ENJOYED MY STAY.. WOULD STAY AGAIN...Genuine Hotels.com guest review
Comfortable and convenient. Good value for the price.Genuine Expedia guest review
"Good hotel, king size bed, booked on Expedia."
good hotel, comfortable King size bed. granite counters in bathroom, but granite was cracked in the bath tub/shower so curtain would slip down some. overall pleasant staff - hotel is right off hwy so easy to find. Good for a 2 day stay to visit friends in Longview, Tyler & Gilmer. The room was overall comfortable but the walls are thin - so if your […] 'neighbors' have their TV on at 2 am next door (and ours did) you will hear EVERYTHING :( Read moreGenuine Expedia guest review
Great management, clean /quiet room, fresh breakfast, reasonbly priced.Genuine Hotels.com guest review
I dispoint in booking roomGenuine Hotels.com guest review
we always like to stay here. the rooms are very nice and clean and the staff is super friendlyGenuine Hotels.com guest review
"One night Stay for Graduation"
The hotel was nice on the outside, looked remodeled. It was located conveniently off I 20. The staff was helpful and able to explain everything and answer any questions. They also helped us choose locations to eat while we were there. They were knowledgable of the town and overall friendly. The room was nice and clean and well sized. It was very similar […] to a Hampton Inn and Suites which is my first choice when staying at this level of hotel. Great hotel and I would stay there again and recommend people to stay there. The work out equipment was better than I thought and I utilized it on my stay. The workout room was nice and had various equipment to use. Very clean and TV was also available while I worked out. Read moreGenuine Hotels.com guest review
"Very satisfied customer"
It was a good experience and I would recommend it to a friendGenuine Expedia guest review
This hotel is exceptionally nice!! The staff was absolutely amazing and very accomodating. i would highly recommend it to anyone.Genuine Expedia guest review
Customer service was great but a lack of hot water and a dirty shower ruined the experience. Not my first choice, or second, but it'll do of some of the other hotels are full, as they were on this trip.Genuine Hotels.com guest review
This has benn my third time to stay in Longview and this hotel stay has been the best. The rooms are like 5 star hotel rooms. Very up to date spa like rooms.Genuine Expedia guest review
Guest and house keeping just walk in your room without knocking. I will not stay there again!Genuine Hotels.com guest review
I was traveling with a friend for a wedding and when checking in at the hotel, I was told that they did not have the room I booked and that I had been "upgraded" to a king suite. This was not an "upgrade" for us as we did not want to share a bed and this was the reason we booked a room with separate beds. Other than not having the room I booked, the […] hotel was nice, clean and staff was very friendly. Read moreGenuine Hotels.com guest review
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