"Just what I needed"
Friendly service (thank you Brandy!) and everything as expected, just better. They made traveling with my dog very easy. The room was clean, odor-free, comfortable, spacious and just what "Tanner" and I needed as we passed through.Genuine Hotels.com guest review
ENJOYED MY STAY!Genuine Hotels.com guest review
"good value and convenient location"
The hotel was exactly what we needed on our way to our final destination. Would stay here again for the value, location (right off the interstate) and overall amenities, including a comfortable bed.Genuine Hotels.com guest review
Excellent hotelGenuine Hotels.com guest review
"Was good enough to book again for the return trip"
Excellent compared to other hotels in this class and in the area. Easy access to/from the interstate. I was a bit worried about the noise from the highway, but I didn't notice anything after turning the room's climate control unit on low. The breakfast selection is a bit limited relative to some other places, but the quality more than made up for the […] lack of quantity. The staff was very friendly and made a great recommendation for a mexican restaurant for dinner. I would definitely stay here again. Read moreGenuine Hotels.com guest review
Very satisfied, easy access and close to where I needed to go.Genuine Hotels.com guest review
"t.v had no cable"
No cableGenuine Hotels.com guest review
OVERALL STAY WAS VERY GOOD EXCEPT THAT AC/HEATING UNITS ARE VERY LOUD WHEN OPERATING. BREAKFAST WAS MORE THAN ADEQUATE; STAFF WAS VERY COURTEOUS THROUGHOUT MY STAY. WILL DEFINATELY RETURN GAIN.Genuine Hotels.com guest review
"great service, friendly staff"
Friendly staff, willing to answer any questions, I will definitely return. This was my second time staying with this hotel.Genuine Hotels.com guest review
Stayed for 2 nights on business. The 2nd night they changed my room bc the clean sheets were dirty and the floor had not been vacuumed nor had it been before I checked in. Probably won't be back unless the other hotel is full.Genuine Hotels.com guest review
"Noisy but NICE"
Overall I was impressed with the hotel. My only concern was the noise from the air and heat unit in my room. It was very loud when I turned it on to heat the room. So I had to turn volume up higher on TV in order to hear programs. Excellent breakfast choices and staff were very courteous in particular Ciara who changed my room to a lower floor upon […] my request without any hesitation. Read moreGenuine Hotels.com guest review
"Not so great."
Positive first. Staff was pleasant and room was pretty quite, breakfast was OK though I think the eggs were instant. I am not a big fan of the Longview area as a whole so that may bias my opinion. Outward appearance of towel is nice, however, close inspection of room reveals stained sheets with holes, ottoman with stains, desk chair dirty, furniture […] old and worn, TV remote taped together, a magazine for the area that looks like it has seen to many bathroom readings, shower curtain with a mildew odor. Booked for Friday and Saturday night but was called at noon on Saturday to tell me I "forgot my luggage", I said "No, I haven't checked out", they said that checkout is at noon, I had to explain that I had booked 2 nights and not to mess with my stuff. Was told they would check with manager and see what they could do. Long story short, I had to call back a few mins later to make sure it was indeed straightened out. It was and I had to get a new room key. Phone rang at 8 Sunday morning with only a tone on the other end??? I don't believe I would stay here again. Read moreGenuine Expedia guest review
Lovely place. Just what we were looking for and needed. Quiet, clean, good breakfast. Bed was not very comfortable, but everything else was nice.Genuine Hotels.com guest review
"Close to location I needed to be in"
Nice & clean hotelGenuine Hotels.com guest review
Beds are amazing, quiet rooms, very good customer service, right off the highway, easy to find, no problems hereGenuine Hotels.com guest review
"Very Good value for price"
The room was extra big and very comfortable. The staff were very nice and helpful.Genuine Hotels.com guest review
Best room in a while, neat and clean. New. Will try again.Genuine Hotels.com guest review
"CLOSE TO INTERSTATE"
THE ROOM WAS QUIET AND THE BED WAS VERY COMFORTABLE, EVERYTHING WAS GREAT .. ENJOYED MY STAY.. WOULD STAY AGAIN...Genuine Hotels.com guest review
Comfortable and convenient. Good value for the price.Genuine Expedia guest review
"Good hotel, king size bed, booked on Expedia."
good hotel, comfortable King size bed. granite counters in bathroom, but granite was cracked in the bath tub/shower so curtain would slip down some. overall pleasant staff - hotel is right off hwy so easy to find. Good for a 2 day stay to visit friends in Longview, Tyler & Gilmer. The room was overall comfortable but the walls are thin - so if your […] 'neighbors' have their TV on at 2 am next door (and ours did) you will hear EVERYTHING :( Read moreGenuine Expedia guest review
Great management, clean /quiet room, fresh breakfast, reasonbly priced.Genuine Hotels.com guest review
I dispoint in booking roomGenuine Hotels.com guest review
we always like to stay here. the rooms are very nice and clean and the staff is super friendlyGenuine Hotels.com guest review
"One night Stay for Graduation"
The hotel was nice on the outside, looked remodeled. It was located conveniently off I 20. The staff was helpful and able to explain everything and answer any questions. They also helped us choose locations to eat while we were there. They were knowledgable of the town and overall friendly. The room was nice and clean and well sized. It was very similar […] to a Hampton Inn and Suites which is my first choice when staying at this level of hotel. Great hotel and I would stay there again and recommend people to stay there. The work out equipment was better than I thought and I utilized it on my stay. The workout room was nice and had various equipment to use. Very clean and TV was also available while I worked out. Read moreGenuine Hotels.com guest review
"Very satisfied customer"
It was a good experience and I would recommend it to a friendGenuine Expedia guest review
This hotel is exceptionally nice!! The staff was absolutely amazing and very accomodating. i would highly recommend it to anyone.Genuine Expedia guest review
Customer service was great but a lack of hot water and a dirty shower ruined the experience. Not my first choice, or second, but it'll do of some of the other hotels are full, as they were on this trip.Genuine Hotels.com guest review
This has benn my third time to stay in Longview and this hotel stay has been the best. The rooms are like 5 star hotel rooms. Very up to date spa like rooms.Genuine Expedia guest review
Guest and house keeping just walk in your room without knocking. I will not stay there again!Genuine Hotels.com guest review
I was traveling with a friend for a wedding and when checking in at the hotel, I was told that they did not have the room I booked and that I had been "upgraded" to a king suite. This was not an "upgrade" for us as we did not want to share a bed and this was the reason we booked a room with separate beds. Other than not having the room I booked, the […] hotel was nice, clean and staff was very friendly. Read moreGenuine Hotels.com guest review
"Would stay again"
Overall I would stay there again.Genuine Hotels.com guest review
"LeTourneau University drop off"
Excellent room. Dropping daughter off for college in Longview. Loved the hotel quality and location. Will stay again in the future.Genuine Hotels.com guest review
"We'll definitely be back!"
The rooms were well-appointed and spacious. We were very comfortable and will definitely stay there again. We received excellent value at a very reasonable price.Genuine Expedia guest review
"Great Value for the Price"
Overall, very good stay at this hotel. The price was good and the breakfast was too. The pillows were not comfortable though.Genuine Hotels.com guest review
"Cross Country road trip"
New hotel. All was as expected. The shower head was high enough for any NBA player! The only 'glitch' was the shower head did not adjust. Everything else was perfect.Genuine Hotels.com guest review
"Comfortable and clean"
This was a very large room. Very clean and easy to get to. Helpful desk person. We got in late but the girl at the desk told us were we could get dinner. The meal was wonderful.Genuine Hotels.com guest review
"excellent location & beautifully appointed!!!"
Peaceful & tearfully. Just as it should be. Beautifully furnished & perfect location near the airport. Easy to get to shopping. Loved it!Genuine Hotels.com guest review
"Wonderful Staff - Lovely Room"
Very accommodating & professional staff. Room was spacious, comfortable, and very clean. Will definitely be staying there again.Genuine Hotels.com guest review
Great stayGenuine Hotels.com guest review
"The Hotel Best Western in Longview, Tx"
Our stay was nice only problem was they didn't have anymore non-smoking rooms and we had to take a smoking room not good. But overall stay was nice.Genuine Hotels.com guest review
"Best Western on Access road"
I have stayed there many times. It is very clean and the breakfast is good. It is one of the better hotels in Longview.Genuine Expedia guest review
"4-star quality and service!"
I cannot believe this hotel is only rated 2.5 stars! Maybe it's not caught up yet with the renovations in 2009 but this hotel is STUNNING and the staff is extremely helpful!Genuine Hotels.com guest review
"This was a great hotel if your in the area"
The rooms were really nice and clean. It was not dirty at all. I would recommend this hotel if your in the area.Genuine Hotels.com guest review
"Really nice cheap hotel to stay in"
We stayed here for a night, and i was surprised at how clean it was. My fiance says the shower curtain wasn't as clean as she would like, but I didn't notice it. Then again it's not a 5 star hotel so i didn't expect much. The hotel was clean the staff was really nice and the breakfast was decent. The rooms didn't look like cheap hotel rooms. We had […] a whirlpool in our room so it made the room slightly bigger I think. I would stay here again. Everything looks new, no outside doors (like an inn). I didn't see the pool or workout room but they have them. Read moreGenuine Expedia guest review
"Not impressed and would not recommend to others"
The staff I had interaction with, was horrible, it was surprising with a new hotel that there were several issues with my room. Lighting kept going out, the towel rack was broken and the bed was very uncomfortable. When I asked to for assistance, I was told that I had to wait until next day for assistance which I did but no assistance and when I tried […] to get other accommodations, none was given. This was by more than one member of the staff. What happened was inexcusable and it all happened in front of my underage daughter. . I had to contact Expedia to make other arrangements. I am so thankful that Expedia saved the day. Read moreGenuine Expedia guest review
Great experience, employees were outstanding…..Genuine Hotels.com guest review
This hotel is very nice and deserves at least three stars. The rooms are well appointed with new furnishings, was clean, and the bed was very comfortable.Genuine Hotels.com guest review
"Nice, Newer Hotel for the money spent"
I stayed here on business for 3 days. The room was beautiful and the staff was very friendly. Breakfast was good too.Genuine Expedia guest review
"Best Western 707 N. Access Rd."
We were in Longview for a funeral and visit with family members. Our room was clean Beds and area, BUT Bathroom had only two face towels,For two people, what they wanted us to do, Wipe out butt and use the same towel for our face in the morning. Each day had to ask for more face towels Bathroom had bad switch on wall, with sparks coming out, No Refrigerator […] in Room, Commode bowl water does not fill up, have to play with handle, Access Card quit working to go in and out of Bld. on the last hour we were there. Breakfast was not like expected, not enough hot meals to serve.Not enough milk to go around for the amt. of people staying there. Was not given a receipt upon leaving at end of our three day stay. I can only say that Best Western has lost another customer that will look for other hotels in the future. Read moreGenuine Hotels.com guest review
"The Hotel @ 707 N Access Rd in Longview TX"
Called the Hotel for directions from the Amtrak Station and was told she didn't know the directions. We drove around for 45 min until we found one that we thought was ours. Wrong! but the young man @ the 310 E Loop 281 Site B not only gave me directions but gave me a card for me to call him if we needed to. I just wanted to thank him for rescueing us […] from a very bad day. Read moreGenuine Hotels.com guest review
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