"Worth the money"
Was really surprised by the luxuriousness of our suite. The bed was very comfortable and the closet was very specious. The hot chocolate in the expresso cafe downstairs is delicious. The hotel is very close to everything. About a 5-minute walk to Downtown and Beacon Hill Park. The hotel has a spa, pool, and a movie theatre.Genuine Expedia guest review
Front desk staff was superb, but house keeping seems to need a little help in what needs to be cleaned (i.e: the area rug under the coffee table and the hard surface floors) Other than that all was great!Genuine Expedia guest review
The staff at the front desk were amazing, made the bride to be so special. We also forgot some toiletries and they had anything we needed. Will definitly be coming back again. Thank you to everyone at Parkside that made our stay so enjoyable!!!Genuine Hotels.com guest review
The rooms were extremely clean and the floor plan was very comfortable. The fireplace in the bedroom and the living room were a pleasant surprise (I'm always cold!). We had a nice balcony and 2 bathrooms, one with a clawfooted tub. It was nice to be able to comfortably eat breakfast in the room with the kitchen supplies that were available, including […] fridge, stove, and all the necessary cooking and eating utensils. The only problem I ran into is that my computer couldn't connect to the free wifi, but the staff were able to supply me with a cord that ran to the back of the telephone, so I was able to access the internet eventually. Read moreGenuine Expedia guest review
"Great suite hotel."
The rooms are luxurious, tastefully decorated. The sheets are just yummy to crawl into.Genuine Expedia guest review
We appreciated the early Noon check in as Friday is date day and we are locals. It was great to enjoy the convenience of the city and not drive. We only have 2 comments that are slightly negative and that is there was no music on the TV that we could find (I had speakers on my IPhone and the Songza application so we overcame that) and the other is a […] design flaw. It's just strange to have the ensuite with an open toilet. However, we would stay again for sure! Read moreGenuine Hotels.com guest review
"Hit and miss quality."
This hotel was hit and miss. The public areas were nice. Would have been better if they had a real restaurant instead of a coffee shop, but there are plenty nearby. Nice amenities, including unusual ones like a theater area. The 1 bedroom suite was spacious and very clean, with one of the best equipped hotel kitchenettes I've seen. The staff was friendly […] and helpful as well. But, you could tell that corners were cut. Marble counter tops matched with what look like Ikea cabinetry. The mattress was uncomfortable and didn't seem great quality.. There are two TVs, both Dynex (about the cheapest available, and working accordingly well), with the small one in the bedroom having a DVD player built in (and which therefore can't be used on the big one). Maintenance was extremely sub-par. The remote for the TV in the bedroom was the wrong one and couldn't operate the DVD player. The one in the other room didn't work at all. Multiple light bulbs out. The electric "fireplace" just about fell out of the wall if you touched it, and made annoying rattling sounds if you tried to use it. The combo washer/dryer (which should have been a great touch) was actually missing it's front door and so didn't work at all. Perhaps worst of all, the walls seemed paper thin. We could hear every word said in the next unit, and every scream from their children. Read moreGenuine Expedia guest review
"Dirty! Will not stay at this hotel again"
There were good and bad things about the hotel, but for us there was more bad than good. The pool, hot tub and spa were great. We stayed in a two-bedroom suite and the beds were really comfortable (don't know about the sofa bed), but the room itself was dirty, the floor filthy. Also, there were no extra blankets in the room, and I froze the first night. […] I had to call customer service the next day to get more blankets. We asked the maid to leave extra towels and to take the garbage in the trashcans, but she did neither. There were also no towels in the pool/changing rooms two of the three times we went there. There were never any towels or wipes to wipe down the equipment in the gym. There were no ice machines in the hotel. We were told to use the ice trays in our room refrigerator, but they were so dirty we wouldn't use them. The furniture in the room was flimsy and chipped. The bathtub was made a cheap fiberglass and there wasn't even a place to put soap, much less shampoo. The "heated floors" only worked in one of the bathrooms. I couldn't believe the hotel was ony a few years old. Once you got past the nice looking lobby, the hotel looked much older. We received a really, really good deal on hotels.com. However, if we had paid the normal rate we would be livid. If you want clean, do not stay at this hotel. Read moreGenuine Hotels.com guest review
"Wonderful front desk staff! Beautiful atrium lobby"
Arriving after 10:00 P.M. I was still greeted warmly, and the front desk greeted me me like a family friend. Smiles were abundant. Just as nice as they could be. I needed some dinner after a long day of traveling. They were very helpful in directing me to a few very nice places within walking distance of the hotel. The only thing I thought could have […] been done was having a bell hop take me to my room the first time. I wandered a little it before finding it. Read moreGenuine Expedia guest review
Awesome hotel, great service, good location. The only downside is the restroom in the master bedroom without the door. Otherwise, it is great.Genuine Hotels.com guest review
"A very nice place to stay"
Our second stay at Parkside Victoria and again the suite is clean, nicely furnished and roomy. Upgrade to an outside balcony room was worth the extra $$ - nice view of holiday lights at night. Great bath towels and very comfy beds - don't usually sleep well in hotels but slept just like at home. A few blocks back from the "action" on Gov't Street provides […] a nice break. Getting in and out from the underground parking with the car was safe and easy too! Front desk staff were friendly and helpful - good suggestions of places to explore, visit, etc. Read moreGenuine Hotels.com guest review
"Look no further."
Excellent place to stay. Roomy, plus great attention to detail. It would have been a bargin at twice the price. Nice and efficient staff.Genuine Expedia guest review
"More than a place to stay"
From our arrival to departure all encounters were first class. What a heavenly place! Will return definitely.Genuine Expedia guest review
"Great "Green" Hotel"
Although this hotel does not provide a "warm, fuzzy" atmosphere it is a great place to stay. We liked the fact that it is a "green" hotel. We stayed in a king bed room. The rooms are very clean and fresh. Definitely within walking distance to downtown, which is a plus. On the negative side, the neighbors are close-by and this can make for a lot of noise. […] Also, the street-side rooms are noisy with traffic. Would stay here again in spite of the noise. Read moreGenuine Hotels.com guest review
Overall the hotel is nice. Room amenities are nice but beware of the washer dryer combo.Genuine Hotels.com guest review
"Your Home Away"
Great location!!! Perfect for everyone, most specifically couples and families. Is your home away from home. Can't wait to be back!Genuine Expedia guest review
It was a great hotel. My only complaint would be that the mattress on the bed was very uncomfortable. I had massive back pain every morning.Genuine Hotels.com guest review
"Couldn't ask for much more"
It was a wonderful time. The staff was so friendly and helpful. We made good use of the pool and even better use of the in-house theater! What a feature to have in your hotel. The hotel's location lent itself to daily walks along the inner harbour and venturing in the downtown area. We were able to walk everywhere we wanted to go!Genuine Hotels.com guest review
"Glad we gave it a try.."
Stayed at this hotel during a recent dive trip up to Victoria and had a great time. The staff were incredibly helpful and we found the two-bedroom suite to be much more than we expected. The only things missing were a view of the inner harbor and a "Do Not Disturb" tag for the door so that we could have let the cleaning staff know that we didn't need […] the room "tidied up" during the day. Overall I found the hotel to have the same level of class as the Hotel Grand Pacific down the ways (our home for the previous two years), but a different style; more eco-chic than opulent. Read moreGenuine Expedia guest review
Will definitely return! Thanks to Chelsey for all her help. Enjoyed our romantic anniversary weekend stay.Genuine Expedia guest review
"Nice girls weekend"
There is a lot to like about this hotel. Rooms are comfortable, there is an onsite restaurant that you can dine in or take food up to your room, great Spa onsite and walking distance to shopping and sites. Would recommend the City Club Suites (on high floors).Genuine Expedia guest review
"Within walking distance to attractions"
Overall the hotel was very nice. The washing machine in the room was broken and we were told there were parts on order. The refrigerator was not working properly, and even though we stayed during a national holiday, it was repaired within a day. The hotel was within walking distance to all of downtown. Overall I would recommend the hotel to anyone.Genuine Hotels.com guest review
"Good Business/Pleasure Locale"
I have stayed at the Parkside a number of times. A great place with easy walking for my wife to shop and meander whie i accomplish my task of having discusssions with architects and glass contractors on high rise window construction. It's fairly easy to tool around town in my case. The only drawback has been and was so in prior visits was the internet. […] I had a strong connection to the wireless but not able to access the net due to a faulty redirect. The front desk was graciou to attempt to solve the issue but could not. So it was off to Murchies or Starbucks to get my business email. Read moreGenuine Expedia guest review
"Great rooms and good access to downtown"
We had a two bedroom suite and it was just lovely. The hotel was two blocks away from downtown Victoria. Good restaurants and also easy walking to the Empress Hotel for High Tea! You just gotta do that!Genuine Hotels.com guest review
"Convenient, clean design, interesting, condo-like"
Being a LEED facility was nice. It required learning how some things worked - like the heating in the bathroom floors, vent-by-windows only, remote control fireplaces, some lighting. Very clean design, but took some getting used to. Nice leather furniture - but sofa and easy chair were uncomfortable for all of us - too hard and orthogonal. Well equipped […] kitchen. Master bath was odd and inconvenient due to no door for privacy. Also, old-fashioned tub was nice but way too deep and narrow. Would stay here again if it is still a good deal. Exceptionally well maintained, up-to-date, and modern. Read moreGenuine Hotels.com guest review
"Simply perfect. Close to downtown, quiet area"
Walking distance to downtown, cheery staff, excellent facilities, super clean, beautiful hotel and surroundings. Can't wait to stay there again.Genuine Hotels.com guest review
Don't miss the free movie showings in super comfortable leather armchairs!Genuine Expedia guest review
"Very convenient to harbor area locations"
The hotel was very nice. It was perfect for our stay. Within walking distance of harbor but far enough from downtown to avoid traffic issues. Staff was very nice and helpful.Genuine Hotels.com guest review
"Don't fall for the "upgrade""
Horrible experience. We did not get the room we reserved. We reserved the best room they had, a 2 bedroom club suite, which has city views on a top floor. What we got was an "upgrade," as they called it, to an adjoining 1 bdrm dlx and 1 bdrm luxury at the back of the hotel facing the back of 2 other apartment...not on a top floor, no view of the city […] at all, not the same accommodations. I asked the front desk why we were in separate but adjoining 1 bdrm rooms, I was told we were upgraded. I asked what the “upgrade” was, and was told it was getting 2 rooms with more space. I went to their website, compared what we were supposed to get and what we received...not the same. I showed the front desk guy my ipad with the room we reserved and the rooms we received, he said I was wrong, we did receive an upgrade and we got a better deal with more sq footage. I didn’t care about sq footage. I showed him on their website the price was more for the room we reserved, than the upgraded rooms, and the tems missing from the rooms we were in, compared to the room we reserved. He was frustrated and asked me...what do you want, you want me to see if we have a club ste available? Uh, YES, I want the room we reserved. This was 445pm, 45min after check in time...come to find out, they were all sold out of the club suite. Seriously, they sold out of their club suite in 45min??? The experience was a total joke. They did take 10% off our room and wrote an apolgy letter Read moreGenuine Hotels.com guest review
We were very, very satisfied with everything. Who could ask for more from a hotel! Everything a traveler would want to experience. And it's location was perfect for touring the sites of Victoria. We definitely would choose to stay at the Parkside again. Thanks so much for making our stay so enjoyable.Genuine Hotels.com guest review
At first the hotel had a wonderful feel, but when you looked closer there were a lot of flaws. It just wasn't being properly maintained. Many things just either did not work, and/or cheap fixtures & furnishings had already been sufficiently worn. While the pool was very nice, there were piles & piles & piles of used towels & by the time my sister-in-law […] arrived (15 minutes after me) there were none. Jets in the hot tub were not working properly. Read moreGenuine Hotels.com guest review
Hotel pool was being worked on. Thought it was rude we were told we could use another hotels swimming pool 15 minutes away and parking wasnt free. Very loud hotel .More of a party hotel on the weekends. Had to call the front desk twice around 2am to ask them to have the room upstairs stop with the loud music.Genuine Expedia guest review
"Weekend get away."
Nice new hotel with all of the amenities that you would want for a weekend get away or a an extended vacation stay. It is close to all of the downtown activities and many of the tourist and night life activites.Genuine Expedia guest review
"Whoops the pool/spa is closed!"
Only problem was that the pool and spa were being cleaned/repaired or whatever and not available for our use. They had made arrangements with another hotel to allow their residents to use the other hotels pool but it was an inconvience, Should they not have forewarned us of the upcoming pool maintenance? But other than that, we loved the property.Genuine Expedia guest review
Me and my husband stayed at this hotel and it was great. It is right in downtown but its in a park like setting so it was nice and quiet. The water gardens inside the hotel are beautiful. The staff was very nice. I wil be staying here again in the future.Genuine Hotels.com guest review
We loved the location and the staff were very helpful. The only problems we had were not the staff's fault but operational. The card keys were not working properly, the gate to the parking garage was broken and the pool was being cleaned so we could not use it. The staff could not have been more helpful with suggestions for places to eat and directions […] to sights. We loved our rooms and the views were wonderful and LOVED having heated bathroom floors. Read moreGenuine Hotels.com guest review
"Beautiful rooms, very clean"
We arrived and were told the air conditioning was not working, the pool & spa were down for maintainence, and we would need to share one key card between four adults. Not a good beginning. Most places would have offered a discount or something but all we got was a "sorry." They had arranged for the use of the pool at The Empress but we had no car and […] it was quite a hike back and forth so we did not use it. Once they realized we would be bothering them to let us in the room on a regular basis, they managed to come up with four key cards. It was summer and too warm in our 5th floor room. We all got a bit sweaty at night and it was noisy with the windows open. However the room was beautifully decorated and well designed and equipped. It was large and very clean. We would stay here again if the air conditioning were working. Read moreGenuine Hotels.com guest review
"Door Key Entry"
There were key card problems, ( New Key Box was ordered and being shipped) however keys cards were not being read in doors to rooms. So no one could get into their rooms without going back down getting new key cards made at the desk or having someone to come up with the Master key in which case you would wait in line to get into your room. This you […] would have to go through everytime you left the room. This was a inconvenience, but not a deterant from booking with the Hotel again. The Staff were very helpful. The only other inconvenience was the pool was closed for maintenance during our stay. Read moreGenuine Hotels.com guest review
"the place to stay in Vicotria, BC"
very close to downtown; Great location!! Loved the options of different room choices. Great frontdesk staff. Very helpful!!Genuine Expedia guest review
Hotel room was large and fairly clean but layout was weird. Big, nice bathroom off bedroom had no door, no shower, no hooks to hang things on, and no haridryer. Crummy little bathroom off living room had the shower and hair dryer but one tiny shelf in the shower. wifi service was good and room suite was large. Liked the neighborhood, but at this price […] there are lots of options so probably won't stay here again. Read moreGenuine Hotels.com guest review
"Walking distance to all downtown attractions"
The front desk service was very poor. They did not know anything about attractions, timings, specials, good restaurents. If you ask anything, they will google it and give your the information from internet, but that I can find myselves. For example, Butchart garden has fireworks on weekends, but the front desk person did not know that. We went there […] on Friday and felt bad that we missed it by a day. The kitchenettes were not very clean and they charged for washing deteregent! Read moreGenuine Hotels.com guest review
"Great hotel at a great location"
We'd be equally happy about our stay at the Parkside Victoria if we didn't get a good deal from a hotels.com promotion. The hotel is well designed esp the suites. The entire building is surrounded by gardens. The room is spacious and well equiped for family stays. It even has a washing machine in the suite we stayed. It's perfpect for families with […] kids. Read moreGenuine Hotels.com guest review
Modern hotel with spacious rooms and suites close to the harbor in a quiet side street. Great indoor pool. overwhelmed front office staff. housekeeping lacking. Lack of fresh towels in room and pool area.Genuine Expedia guest review
"Very nice rooms, but hallways need work"
We only stayed here for 1 night, but really liked our rooms. They were spacious and clean. The staff was very courteous and responsive. The cafe next door is perfect for a quick breakfast. The only negative was the wear and tear evident in the main spaces. The hallways are drab and run down. If they had to fix one thing, I would suggest having CLEAR […] directions, on the wall opposite the elevator, as to where the rooms are, because the room numbers are not in order on both sides of the hallway. It was very confusing trying to find our rooms. Read moreGenuine Hotels.com guest review
"Close to eveything in Victoria"
Room was perfect for our 2 day stay. Nice to have the kitchen. Quiet hotel just 2 blocks from the Inner Harbor. Close walking to shops, restaurants, etc. Our 5 year old enjoyed the indoor pool. Cafe located in hotel had good food, morning to evening. There is a theather where family movies play twice a night, nice extra.Genuine Expedia guest review
The Parkside Hotel is a nice hotel in a good location. However we had a few issues; the housekeeping was lacking, washer/dryer unit was broken, and the windows in the living area were very filthy. It appeared that the floors hadn't been cleaned when we first arrived to our room and it was somewhat dusty. The second day after I called the front desk […] our room was promptly cleaned, however on the third day it wasn't cleaned at all. We also had to get a roll of toilet paper from the front desk. Not a huge deal, but considering the amount we paid for the room we expected a little more cleanliness. Read moreGenuine Hotels.com guest review
For a place that is about 2 years old the room look beat and cheap, furniture much too large for the space, everything seemed crowded. Great neighborhood.Genuine Hotels.com guest review
"Room was equivalent to an upscaleone bedroom condo"
The room was fantastic. Stayed on the 6th floor which is where the rooftop garden is so access was easy. The hotel is just a few blocks from the downtown hub and walking was easy. Will stay there again on our next trip to Victoria.Genuine Hotels.com guest review
"One of my best hotel experiences"
This was one of my best hotel experiences. At first step, we were very impressed by the lobby with all these water features, plants and the ambiance. Shortly after that, we were in our rooms and everything was amazing. Each room is like a 1+1 home with fully equipped kitchen, dining table, living room, bedroom with a king size very comfortable bed, […] balcony, both a bathtub and a shower, and even a fireplace and a washing machine. And everything was very clean and neat. The location of the hotel is also very impressive, just 5 mins walk to waterfront. I will definitely book the same hotel when I go to Victoria again. Read moreGenuine Expedia guest review
"Close to sights and nice"
A time-share type complex two blocks from The Empress Hotel and Victoria harbor. Very convenient. Rooms are spacious suites with kitchens and balconies. We good value.Genuine Hotels.com guest review
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