"It's a serviced apartment with minimum service Not worth the $$$$$$"
The Room: A three bedroom apartment with locked 2nd and 3rd bedrooms only to be opened and accessed when paid for. The Decor: Heavily decorated with ample teak wood. Generous space. Nice TV and sound system. Plumbing: Insufficient water pressure and limited hot water supply rendering the double bathtub unusable. The hot water runs cold when the bathtub […] is only 1/4 filled. (took about half an hour, just to reflect how low the water pressure was) Nice soap dish but with no soap provided. In the shower room it took forever for my wife to rinse off the shampoo because the water pressure is so low it dribbled. Service: Not since my younger days when I backpacked and stayed in really cheap hostels had I come across dialing Front desk, Concierge, Bell Captain (probably all connected to the same entity) only to get a continuous ring with no one to pick up the line on the other end. Andara beach Club: The resort is 80 to a 100 meters from sea level.The beach is 5 mins ride on a shuttle bus. The beach club consists of a dozen or so beach chairs placed in a cluster in the midst of hundreds of other public ones. Albeit there are two hotel attendants to provide beach towels and bottled water, you'd need a lot of imagination to call a dozen chairs "A Beach Club". Conclusion: With that kind of money, you are much better off to go with the proven brands like A_man with an amazing private beach or B- Tree where you truly get pampered not to mention half a dozen or so more in Phuket. Read moreGenuine Expedia guest review
"Great resort for a big family vacation"
Everything was wonderful! We stayed in the 3 room villa which was so Spacious & very well maintained. Great customer service for our family of 7pax. Was especially pleased as they helped me arrange for a surprise bday party for hubby wif a specially made cake & fireworks. If there's one complaint, it is the English proficiency of most of the staff there, […] but well, it's Thailand :) Nevertheless, a big thks to Andara especially Peemah who was the concierge for a wonderful hol experience! Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Beautiful Villas just a shame about the beach"
03/12/14 MartinF14 Jakarta, Indonesia
A beautiful resort in itself. The villas are stunning as are the grounds. The only letdown was the resorts beach. You have to take a hotel car to get there and the beach is not private thus you have to negotiate the crowds. If you want a drink you have to go to one of the beach bars or the adjacent hotels. The only downside to an otherwise fabulous resort.
"Paradise on earth"
02/28/14 MichelleWP Santiago, Chile
We got married at Andara 2 weeks ago, and didn't get to see the venue until 1 week before our wedding because we don't live in Phuket. Jenny (our coordinator) has helped us with everything, and the wedding was perfect. The venue is the most beautiful hotel I've ever been to (and I've been to many). The whole ambiance is elegant, the service is impeccable, the food is to die for, and oh the view...it is even more beautiful than the photos. Words can't describe how we love this place, and we recommend this place to anyone visiting phuket! Thanks Andara for this beautiful memory!
02/23/14 Megumi N San Francisco, California
My husband and I stayed in a 1-Bedroom Pool Suite and it was gorgeous. The room and pool was clean and the view was spectacular. The breakfast buffet was delicious and the staff at the hotel was friendly and helpful. The beach lounge is also a great place to get the beach experience without the crowds. Highly recommend.
02/10/14 Singapore32456 Singapore, Singapore
Outstanding resort with high quality apartments and villas. Resort staff were very helpful and friendly. We had an issue with our initial rooms ( too close to restaurant ) which management quickly addressed. Quality of accommodations and stanard of maintenance / upkeep is exceptional.
"Gorgeous resort and excellent staff and service!"
01/27/14 Rikalarson New York City, New York
My fiancé and I and his family and friends spent two weeks in Thailand in November. The weather was only so-so, but Andara was fantastic! Our villa was spotless, gorgeous, and relaxing. The pool view over the lagoon/bay below is incredible. But, what really made our trip, was the fantastic staff. Our chef, Ta, and her assistants (Pond I remember very well) were so friendly, accommodating, and wonderful. By far some of the best and most personal service we have ever encountered. I really was sad to go back home and say goodbye! I also want to mention that Silk restaurant is great and probably our favorite restaurant in the general area (we did try all of the "best" restaurants in Patong and the Kamala area). The spa is also lovely and the couples massage was very nice We also had daily Thai massages in our villa rooms and our masseuses were very, very good. You really felt great after! I do want to mention that it is a bit buggy in the area (I'm always eaten alive by mosquitos no matter where I go), so do bring some serious bug spray if you are susceptible to bug bites!
01/20/14 Katia S Melbourne, Australia
I stayed at Andara Resort for 10 glorious days with my family and family friends. We stayed in a 3 bedroom suite with spectacular sea views and we all had so much room to move. The suite and resort were maintained daily and kept very very clean. The staff were priceless!! They were helpful, generous and just lovely people and were happy to assist with any request. The Silk restaurant at the resort was exception. We attempted to try other restaurants but continually came back to Silk's as the food was amazing. We also had the Andara Thursday night BBQ on the beach which was also fantastic. We relaxed on the beach day beds with our glass of champagne and ate meat and seafood skewers like kings. I cannot wait to return to this resort in paradise. A big thank you to the managers of the resort which always made sure we were happy and being looked after.
01/05/14 RJ F Hamburg, Germany
What a resort! Where can I start to praise....? Let's start with providing some detail: Transfer: picked us up at our previous hotel and they were bang on time. Very friendly driver, clean car. Check in: at the suite, seamless. Suite: this property only have suites and villas. Fabulous interior design. Most suites have their own small pool. I would recommend to take a suite without a pool and use the main pool. Suites are even better than shown on pictures at the hotels home page and that is already one if the best I have seen, Restaurant: they have 1 restaurant. But nearby are enough other choices and it is nice that all suites have their own kitchen. Really good to be able to cook yourself and not have to eat out every day. Despite the kitchen we still went to the silk restaurant almost every evening. Great seating, atmosphere and food. As my wife speaks Russian it was great that they have a Russian speaking waitress who really made our restaurant visits such a pleasure! Pool: awesome. Comfortable chairs. Wonderful service. Great view. Beach: they have two beach clubs. Take the quite one at the end of Kamala beach. Very good chairs. Excellent service..nice beach clean water. The hotel have special buggies to drive you to the beach. Fitness centre: the best I Have ever seen. Including the steam room at the spa: just excellent. Spa: we booked one treatment and it was great. Again the facilities are awesome and service is excellent. Service: really great!!! Management attention is just the best I have seen. We met Pascal Frei and Daniel Meury every day. They always asked all guests how things are. Overall rating: this is an outstanding resort with excellent service! I travel so much and would wish we had something similar here in Europe.... Daniel, Pascal & Team congratulations!!
"Excellent Stay at Andara"
01/02/14 Socal4257 Los Angeles, California
8 of my friends went to Phuket for a weekend trip. We stayed at one of the 4 bedroom suites at Andara. One of the best holidays in 2013! Staff were very helpful and friendly. We ordered bbq to our room and they cooked it next to the pool and was very lovely. The sound system is great and the rooms are big. Great escape! We will definitely return!
12/16/13 ThatGuyTuck Singapore, Singapore
In our search for the perfect wedding venue in Phuket, we are really glad we found The Andara. The service is amazing and perfectly defined by their positive, "can do" attitude. Despite our modest budget and unique wedding requirements, the Andara team were always willing to find ways to help us. Very different from the straight out "We have not done this before so we cannot do it" attitude from the other luxury resorts we were evaluating. Our heartfelt thanks go to the management team of Khun Ting, Mod, Jenny and Ra who constantly go out of their way to make our event magical. The Andara has an amazing and we are very happy to recommend the resort.
"A Hundred Stars!"
12/06/13 shaddika Singapore, Singapore
We go to Phuket often and have tried many hotels in different areas. Our preference is Kamala Beach and now, our favourite hotel is Andara! I booked with the hotel directly - thanks Monthip, you were very prompt and friendly! From booking to the airport pickup to checking in, everything was flawless. I had requested a room in Block 4 and we got it. We stayed in the 2 bedroom pool villa, which was bigger and more beautiful than all the photos showed. We went with our 10 month old baby and our nanny and there was more than enough room. Breakfast at Silk was great and the kitchen accommodated us with steamed veggies, scrambled eggs and potatoes for our daughter, which I took back to our room and fed her over the 3 days we were there. My daughter loved the breakfast, especially the papaya, so yummy! And all the staff at the restaurant were so attentive and friendly. It rained the first two days of our trip so it was unfortunate we couldn't use our private pool that much. We had one break of rain the second day so we jumped in. It was cold but nice to try it out! The last day we had sun and took advantage of the beach and the big pool. I preferred the big pool so we could have drinks and lunch there and take our baby swimming a few times. It was a bit cold but we were determined to get our pool time in! We loved the buggy rides on demand to take us to Kamala town and to the beach lounge. We didn't go to the beach club but the lounge was great and the beach seems to have been upgraded since we were last in Kamala. We also loved the Kids club at the hotel, even for a baby it was perfect. Our nanny took our daughter there while we had massages and it was perfect during the rainy weather. Oh, yes, the spa is gorgeous! We went twice for a 90 minute couples massage. It was so relaxing and there was a variety of massage options. All in all, we can't praise the staff enough. Everyone was friendly and helpful and smiling. I recommend the Thai Cooking class with the chef from Silk restaurant. We had fun learning how to make chicken pad thai! And we had more than enough for lunch for the four of us! Everything was perfect, even in the rain. Actually we kept saying that out of all the resorts we could be at in the rain, this was the best one. So much indoor space and relaxation looking outside at the palm trees and ocean beyond. Highly recommend this resort and no wonder it gets so many stars! Thank you Andara!!
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