"Great hotel even with bad luck"
The hotel itself was perfect. Couldn't complain. Had a few hiccups though that can happen at other hotels - but management was very responsible and helped us out in a very satisfying manner. Our fishing trip did not go well and the hotel was responsible enough to redeem part of the charges.Genuine Hotels.com guest review
"Great resort for a big family vacation"
Everything was wonderful! We stayed in the 3 room villa which was so Spacious & very well maintained. Great customer service for our family of 7pax. Was especially pleased as they helped me arrange for a surprise bday party for hubby wif a specially made cake & fireworks. If there's one complaint, it is the English proficiency of most of the staff there, […] but well, it's Thailand :) Nevertheless, a big thks to Andara especially Peemah who was the concierge for a wonderful hol experience! Read moreGenuine Hotels.com guest review
"Watch 'disappeared' from hotel room"
07/22/14 frazelledmum Melbourne
It is extremely unfortunate that what would have been a near perfect review for the Andara Phuket turned into a security issue for us. 4 days into our 11 night stay (5th July 2014) my husband left his Bretling watch on the nightstand next to our bed (there are no clocks in the room so we used this to gauge the time in the morning) After waking, he chose not to wear his watch on this particular day due to a day at nearby Patong beach. Upon returning back to the room and eating in the villa with the family he woke in the night and reached to check the time. His watch was missing from the nightstand. We searched high and low before reporting it missing to management the very next morning. Pascall Frei (resident manager) then proceeded to assure us he was following protocol which includes checking cc tv, interviewing all associated staff and searched the villa from top to bottom. We consequently chose to file a report with the local police. We escalating the matter with Daniel Meury (GM) as investigations came to a grinding halt. Suffice to say we never saw the watch again. It was a present and bought for around $5k. An expensive loss. Having stayed in many 5-6 star resorts around the world we have always been careful to utilise the room safe for passports, cash etc. as we did in this case. The watch however, was not kept in the safe due to its constant use, so perhaps we were somewhat naive. We have never had anything go missing from our rooms in the past. Although Pascal appeared sympathetic it was clearly a case of our word against theirs as no associated employee owned up. He claimed there was no evidence of the theft but this would not be possible unless cameras were operating in the bedroom! We may never know where the watch eventually ended up, however it did not return back home with us. The whole episode has left a question mark around what was essentially a remarkable resort with world class facilities. We will not be returning to Andara Phuket and will certainly be more diligent next time wherever we stay anywhere with our valuables. It is unfortunate we now feel compelled to lock everything with conceivable value in the room safe whenever we leave any hotel room.
"great location, and service"
07/08/14 audreyma74 Reading, United Kingdom
Stayed in Andara on a honeymoon trip and we found this hotel very nice, perfectly located, with magnificient views and great service. The general athmossphere is really relaxing, ebenthough was a lot of families during our stay. Will definitely come back!
07/06/14 Erlend76 Oslo, Norway
My family and I returned to Andara a bit more than two years after we visited the resort for the first time. This time traveling with another family as well, our group then counted four adults and six children, from some months old to eight years old. Even though many may be skeptic to visit Phuket in the rainy season and the weather forecast predicted rain every day, the reality was that the weather was just perfect. Out of 13 days, only one day was rainy for hours. The rest was either shiny with light clouds or just barely interrupted with a couple of showers during the day. As busy travelers we have stayed at more than twenty luxury hotels and resorts over the last few years, including well known hotels like Four Seasons, One & Only, Peninsula and Bvlgari. The impeccable service and luxury that Andara offers is however unparalleled. Firstly,- the Villa it selves is highly tasteful and has an incredible beautiful architecture and the views of the sea and colorful surroundings make the experience absolutely stunning. But what really push Andara a step up from its competitors is the flawless service. I read many Tripadvsor reviews which use the phrase "treated like royalties". In case of Andara it is actually literally true! Every Villa has its own chef and assistant that have their own apartment in the villa. The chef made us breakfast, lunch and dinner all thirteen days of our stay and it was my top five food-experience of my life. The "In-villa" dining menu is more than ten pages long and you just choose from all these fantastic dishes every day. And you don't even have to pay for more than the ingredients, so the add ons for extras during the vacation is actually very limited. One night we joked about that the only thing missing was a delicious chocolate cake for dessert, and the next evening the wonderful chef actually baked one! Outside the Villa the resort has an extraordinary gym and a wonderful kids club. I must admit I am not the most eager runner, but my wife and friends all tried the gym and praised it as the best gym at any hotel they had ever stayed at. Kids was picked up by a buggy type of car and driven a few hundred meters to the child club, where they were taken very good care of and occupied for a couple of hours a day. But with a grand Villa and a swimming-pool of nearly 100 sqm, the kids did not need a Kids Club to have the time of their lives. My wife and I do not very often visit the same resort time after time, but we are already talking about our next trip to Andara, hopefully within a year or two. The perfectly correct and service minded Daniel Meury (general manager) and Pascal Frei (resident manager) made sure, both before and during our visit, that the vacation would be nothing but spectacular. And spectacular it was.
07/05/14 rajadhody mumbai
Had one of the finest stays in a hotel ever , the room was outstanding , the location the service impeccable all in all a memorable trip.. Been to phuket maybe 20/30 times have stayed in most of the resorts there but was certainly a pleasure to discover andara and looking forward to going back real soon again !!!!!
"'Ten of Ten'"
07/04/14 RockyD1973 Hope Island, Australia
After an 8 night stay at this magnificent resort I thought I'd better complete a review. If you are after a luxury holiday in Thailand I would only ever stay at Andara. The rooms, the landscaping, the services, staff etc are 10/10. Highly recommend
06/24/14 Allan J Melbourne, Australia
My wife and I wanted to take our daughter, her husband and our 18 month old grandson on a weeks holiday to escape the winter temperatures in Melbourne. My wife has previously stayed at this resort with friends and suggested that we try it with the family. I am glad that she put this suggestion forward as words alone can’t describe how magnificent the Andara resort is and how friendly and helpful the staff are. You really have to visit this resort to understand how perfect it is. This amazing resort will take your breath away from the moment you arrive at the entry foyer. We were greeted by friendly staff, (even at 11pm) and after completing our check in formalities a lovely young lady named Golf escorted us to our 3-bedroom residence with our own pool. She spent the time to go through each room with us and show us how everything works. Pure luxury, they have thought of everything. There were even 5 pairs of thongs (flip flop sandals) for us to use during our stay. This family friendly resort has everything, a main pool, great room service, a kids club (thanks to Lee for her help in looking after our little grandson), SILK - a great restaurant for breakfast and dinner as lunch was often by the pool, complimentary buggy ride to Kamala Beach and back, but most of all, friendly and attentive staff, from the buggy drivers right up to Daniel the GM. It is these people who made our stay memorable and enjoyable and they are the reason why we will be returning this this “Paradise” in the near future.
"Luxury, Luxury and Luxury!!"
Andara is a beautiful, luxurious and homely resort. We stayed in a 2 bedroom suite. Beautiful rooms with a great living cum dining area. They have thought through even the smallest of things for the convenience of their guests. Location is a little off the main activity area at Patong, but it is easily accessible within 15-20 mins. I would recommend this 15 min travel one way as I don't think that this luxury will be matched by any Patong Hotel or Resort. The Spa is also very nice. Overall the hotel staff is very helpful and extremely caring about the guest needs. So strongly recommended.
06/02/14 amartin60 Melbourne, Australia
Andara Resort was an amazing experience. The staff, the service, the apartment, all so much above expectation. This is truly the place to stay. Everything you read is better in person. A special holiday, this is the place. A three bedroom apartment with your own pool, everything pure luxury. The staff just make everything that more beautiful. Thank you Andara.
05/27/14 Bart D
A weekend away with the family (young kids), stayed in an amazing three bedroom penthouse with pool. The hotel deserves a lot of praise, as so many details are very well executed. Service is thoughtful and flawless. We had all our meals at SILK and one of them served in the room, which is another great experience. Rarely have i enjoyed all the design detail of this resort so much, from the accommodation to all public areas. Came back feeling totally relaxed.
05/22/14 Matthew H Los Angeles, California
This was our third destination on our andaman skyy holiday and this place does take your breath away. Everything in this resort is so immaculate and smooth. The check in was smooth with no bumps. The staff are very professional and courteous. The one bedroom terrace suite is just amazing and I have never seen anything like it. It is absolutely spacious and all very tasteful. We never left the resort because everything was just picture perfect.
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