"Great location near everbank stadium"
Good location. Fitness center being renovated. Small but nice pool - jacuzzi jets not strong. No parking without paying but it was a garage.Genuine Hotels.com guest review
We were in town for a concert weekend. Our rooms were very clean. Staff very helpful. The lobby and dining area were very open and comfortable. Enjoyed our stay.Genuine Hotels.com guest review
Loved your hotel, but please include a blanket in the closet or drawer for those of us who need a little more coverage on the bed - sometimes your traveling companion keeps the room very cool, and the light coverlet is just not enoughGenuine Hotels.com guest review
the hotel is very nice. I did not like that my room was next to the noisy ice machine. There was also a lot of construction going on at the time of our visit. The beds were a little hard. Overall though I would stay again. Good quality for my money and nice for families.Genuine Hotels.com guest review
"Satisfied Customer / Excellent Service"
This was my first time at this hotel. I made reservations back in 02/2014 for 05/2014. Prior to my stay I called to get additional information on parking and Ms.Rose was very Professional and Knowledgeable. All of the front desk staff,housekeeping all the way down to the security officer in the parking garage were exceptional my sister and I were very […] impressed. We where visiting from Gainesville to attend the Two Day Funk Festival our room was superb everything was clean and neat. I plan on staying again in the future with my husband. Signed Satisfied Customer Read moreGenuine Hotels.com guest review
Good experience overall, I would recommend to others.Genuine Hotels.com guest review
"MWUGL Grand Session"
I was very pleased with my stay. The staff was amazing and very accommodating to my sister who is in a wheelchair.Genuine Hotels.com guest review
No complaints, clean hotel, perfect location. On site food abs bar!Genuine Hotels.com guest review
The hotel is very nice and clean. The beds are very comfortable. Rooms were quiet!! The hotel was quite full. The hotel staff was so nice! I would recommend this hotel to everyone. Thank you for a great stay!!Genuine Expedia guest review
"Nice hotel, border line neighborhood"
The hotel is beautiful but the neighborhood is on the borderline. Nice downtown area a mile away with restaurants and shops. Also address did not work in my GPS.Genuine Hotels.com guest review
"Close to the family we can to visit"
Very satisfactory, but paint was peeling off the ceiling in the room. Check in and check out were handled very efficiently and was very much to my liking.Genuine Hotels.com guest review
"Nice hotel, close to a neat up-coming part of town"
Location was great, very close to San Marco, a neighborhood with great restaurants, and very close to the waterfront for water taxis. Comfortable room, good food (not included with the stay). Only complaint is that the pillows are WAY too puffy. Got a sore neck sleeping on them.Genuine Expedia guest review
"Florida Theater Concert"
Paying for parking was a surprise. Road construction in the area made it difficult to navigate, especially since unfamiliar with Jax. Friends received a fruit basket, yet it as our anniversary. Comment made when reservation made. Oh well!!!Genuine Hotels.com guest review
Very friendly staff! I would stay here againGenuine Hotels.com guest review
"Home away from Home"
Since we had a car the hotel was convenient to our meeting. Train whistles did interrupt our sleep and others. The room was clean, the staff was very, very nice and all in all it was perfect.Genuine Hotels.com guest review
The bed was too hard. No give at all . Room was nice great view . Less than five minutes from downtown.Genuine Expedia guest review
"close to family reunion"
Excellent.Genuine Hotels.com guest review
"Stayed for gator bowl."
The hotel is nice and conveniently located to the downtown/EverBank field area.. Good breakfast buffet and they have a small lounge/bar area, that is open until 10 pm. Room was clean. Beds were extremely comfortable. The only complaints I have would be that there are no balconies available and they charge $10 per night for self-parking in the parking […] garage. It was raining for alot of the time (the parking garage is across the street) so we got soaking wet every time we went to the car. Read moreGenuine Expedia guest review
"Our go to hotel when in Jacksonville!"
Warm, friendly staff. Go out of their way to make sure you are satisfied with your stay. Easy to get to Metro Park and Jags stadium.... Great little area to eat within walking distance of the hotel.... This is our second stay in as many trips to JAX. Will always use this hotel for any overnight stays for events.Genuine Hotels.com guest review
"convenient and beautiful skyline"
We enjoyed everything about our stay, though it was only 1 night. The reception was great, they were very friendly and accommendating. We would definitely reccommend and stay againGenuine Hotels.com guest review
The pool and spa were closed for some unknown reason. The price of the breakfast buffet was excessive, i.e. Most hotels provide those buffet items as apart of the complimentary breakfast. The bathroom in the room had a very nice layout, especially the shower. Overall, an ok experience.Genuine Hotels.com guest review
"Fun in the SUN shine state"
The overall experience was great! However, I was on the back side of hotel by club; therefore, the music was a bit too loud. The hotel is beautiful, but wish they could just have a continental breakfast also.Genuine Hotels.com guest review
I had a great stay in this hotel. ..the pool and bar was greatGenuine Expedia guest review
"Nice hotel, noisy trains"
We were traveling and had had a long day. The nearby trains made a lot of noise all night long which interrupted our sleep.Genuine Expedia guest review
beautiful hotel,just not sure about the area.Genuine Hotels.com guest review
I thought the hotel was very nice and clean. Parking was very nice in a secure garage. The only thing was that they did not provide room service during breakfast hours. It would have been nice to have that option.Genuine Hotels.com guest review
"A birthday getaway."
They charge for parking unexpectedly and you need the garage because it is in a very Scary neighborhood. The guy at the counter forgot to tell us about Adjusting the comfort of the bed which would have been helpful because the bed was very uncomfortable. I slept terrible. Then they have the breakfast set up like its free but they charge you $12.95 a […] person no matter what you eat. Read moreGenuine Expedia guest review
Location was convenient to where I needed to be. Staff very nice & friendly. The bed was a bit hard for my tastes, but an overall enjoyable stay.Genuine Hotels.com guest review
"Hotel Nice, but not in a great area."
Thursday night was great. In room 712 does not keep out the band noise from the bar across the street. l am hard of hearing and was kept awake until 1:00 when the bar band shut down. Do not get a room on that side of building during the weekend.Genuine Hotels.com guest review
"Berry nice place to rest"
I love the hotel, but the arrival was si bizarre , basically is 2 hotels in one building with no instruction how to go to your right hotel, manager helped us to find my hotel, but one thing about hotel is ....peaceful. Pool and gym are very cleanGenuine Expedia guest review
was a great stayGenuine Hotels.com guest review
This hotel was beautiful. It was convenient to wonderful dining and the staff were great.Genuine Hotels.com guest review
Nice hotel but 10.for parking, 13. for breakfast. No restaurants within walking distance. Bar/Grill not open after 10.00 or even Saturday afternoon. You can walk over the bridge to Jacksonville Landing but it is about a mile and a half. Room a little small for a Hilton Garden. Nice staff. Half the building is another Hilton hotel. Parking might be a […] problem if both hotels full. In general, at this price, there might be better options. Read moreGenuine Hotels.com guest review
A+Genuine Hotels.com guest review
We have always been loyal customers of the many Hiltons there are. This one was also what we expected! Lived it and will definitely add it to our list!Genuine Hotels.com guest review
"picky hotel person"
Good, new property, clean room, but heard loud music from bar next doorGenuine Expedia guest review
"Good location for arena events"
Nice stay, just disappointed that parking and continental breakfast not included.Genuine Hotels.com guest review
We were only there one night...to visit granddaughter at the Wolfson Childrens Hospital. It was close and convenient. The parking garage does not have enough spaces to accomodate guests. Breakfast buffet was OK, could have used more refills and fresher items. Coffee was not good, much too weak..Genuine Hotels.com guest review
"Close to family"
the hotel was great,the location was in a good place.Being downtown was great because our family was close by.Genuine Expedia guest review
The hotel was easy to find, and comfortable in every possible way!! The staff went above and beyond to help you, and they made sure you felt welcomed!Genuine Hotels.com guest review
"nice place & good location"
Good location near the river, restaurants, shop in the San Marco area. Helpful at the front desk about restaurants and directions. Sunday breakfast not impressive for the price.Genuine Expedia guest review
My husband and I stated there for one night for a football game. The location is great! The hotel was very clean, modern. We will definitely stay there the next time we are in Jacksonville.Genuine Expedia guest review
"Nice hotel - get a room on the interior"
Nice hotel. My original room was on the exterior side of the hotel and there was a band playing at a local bar across the street (pretty late on a Monday night). Thankfully, there was another room available and they moved me to an interior room with no issue. Great service, nice hotel overall. I really didn't understand the daily parking fee, didn't […] seem like a prime location to charge for parking. Read moreGenuine Hotels.com guest review
"Close to Arena"
Quick but pleasantGenuine Hotels.com guest review
"Great place to lay your head"
Very clean, very new hotel . We just drove 13 hours from Philly Pa , we just wanted a clean , bed bug free hotel . They are not @ this time on the bed bug registry which to me is very important. The down side is they , and the reviews tell you nothing of the $9.95 parking fee for the garage next to the hotel ( not a great neighborhood ) Also they have […] a lovely resturant , that food is decent and they even have a kids menu. It serves dinner till 10, the service is on the sucky side, the food was quite tasty but severely over priced. But again we were thankful for a clean, bugless, decent resturant . It was all about conveince . Read moreGenuine Hotels.com guest review
"Close to The Landing and Metropolitan Park"
The hotel was clean, comfortable, nice flat screen T V. We had a great time. First time staying there. Will return.Genuine Hotels.com guest review
Everything was fine from betinning to end, would stay there againGenuine Hotels.com guest review
very nice and clean pool and hottub was useable all nite big plus for meGenuine Expedia guest review
"Perfect for my needs"
Had a one night stay at the Hilton Garden Inn with three girlfriends to catch a show at Jack Rabbits. I picked the hotel because it was in walking distance of the club. The hotel was a tad hard to find, but not a big deal. Staff was very accommodating, and honest. The only room with two queen beds was next to the elevator, so a king room was recommended […] because of the noise level. The room was clean and comfortable, what more can one ask for? Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Jacksonville Downtown/Southbank Thank you for your kind words! We truly appreciate your business and are so happy to hear you enjoyed your stay! We look forward to seeing you in the future!
The Front desk associate was very nice at getting me a great rate for the extra room I needed that Hotels.com did not book for me when I checked into the hotel. She was also great at getting us to the other side of the river as well for the Gator Bowl parties.Genuine Hotels.com guest review
Response by Hilton Garden Inn Jacksonville Downtown/Southbank Thank you for your kind words about our Front Desk Staff! We truly appreciate your feedback and want you to know that we value your business and look forward to seeing you in the future!
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