"Close to Arena"
Quick but pleasantGenuine Hotels.com guest review
"Great place to lay your head"
Very clean, very new hotel . We just drove 13 hours from Philly Pa , we just wanted a clean , bed bug free hotel . They are not @ this time on the bed bug registry which to me is very important. The down side is they , and the reviews tell you nothing of the $9.95 parking fee for the garage next to the hotel ( not a great neighborhood ) Also they have […] a lovely resturant , that food is decent and they even have a kids menu. It serves dinner till 10, the service is on the sucky side, the food was quite tasty but severely over priced. But again we were thankful for a clean, bugless, decent resturant . It was all about conveince . Read moreGenuine Hotels.com guest review
"Close to The Landing and Metropolitan Park"
The hotel was clean, comfortable, nice flat screen T V. We had a great time. First time staying there. Will return.Genuine Hotels.com guest review
Everything was fine from betinning to end, would stay there againGenuine Hotels.com guest review
very nice and clean pool and hottub was useable all nite big plus for meGenuine Expedia guest review
"Perfect for my needs"
Had a one night stay at the Hilton Garden Inn with three girlfriends to catch a show at Jack Rabbits. I picked the hotel because it was in walking distance of the club. The hotel was a tad hard to find, but not a big deal. Staff was very accommodating, and honest. The only room with two queen beds was next to the elevator, so a king room was recommended […] because of the noise level. The room was clean and comfortable, what more can one ask for? Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Jacksonville Downtown/Southbank Thank you for your kind words! We truly appreciate your business and are so happy to hear you enjoyed your stay! We look forward to seeing you in the future!
The Front desk associate was very nice at getting me a great rate for the extra room I needed that Hotels.com did not book for me when I checked into the hotel. She was also great at getting us to the other side of the river as well for the Gator Bowl parties.Genuine Hotels.com guest review
Response by Hilton Garden Inn Jacksonville Downtown/Southbank Thank you for your kind words about our Front Desk Staff! We truly appreciate your feedback and want you to know that we value your business and look forward to seeing you in the future!
"Hilton Garden Inn - Southbank Jax"
Great rooms and nice pool located right next to the monorail. The neighborhood was a little sketchy and it was not easy to find the entrance to the hotel and the garage, but once we parked we used the monorail to get around, so it was a piece of cake.Genuine Hotels.com guest review
"Hilton Garden Inn-- Jacksonville, FL Southbank"
Our family of 2 adults and 2 children stayed here for one night. It was very clean and check-in / check-out was easy, especially when prepaid. Room was clean, beds comfy (adjustable firmness for mattresses), service good and location great for us. We would definitely stay here again for a short visit. For longer stays, we prefer somewhere with a kitchenette […] and living room area. Read moreGenuine Hotels.com guest review
"Brief but comfortable stay"
We only stayed for one night, but the location was perfect for our trip since it was within walking distance from our event, as well as plenty of bars and restaurants. They also provided complimentary parking on the ground floor of their own covered parking garage with on-site security. Service was great, we checked in early with no hassle and check […] out time wasn't until noon which was great because we didn't feel rushed to get out. Overall the hotel was very clean and a great value for the price. Would definitely stay there again. Read moreGenuine Hotels.com guest review
"Hilton Garden Inn Jacksonville Downtown"
This is a very nice hotel. Clean, modern. Parking is around $10/night with free wi-fi. My daughter and I just stayed overnight while en-route to a regatta. The only inconvenience about our room was the air conditioning unit, which is mounted near the window, next to one of the beds. The wall control was set to "auto", so the unit kept cycling on and […] off throughout the night (as it should for an "auto" setting). However, the unit would wake me up every time it cycled on. In hindsight, I should have set the control setting to "on" which would keep the fan blowing all the time, while still cycling in the background between "cooling" and "not cooling". Read moreGenuine Hotels.com guest review
"Very nice hotel in convenient location - Great value"
Great rate on this hotel which was very nice. I was only disappointed that we were in and out in less than 14 hours! I wanted to stay - the bathrooms were nice, bed was comfortable, staff was friendly. If business or leisure takes me back to Jacksonville, I will definitely stay here again.Genuine Expedia guest review
"AN OK HOTEL"
AN ACCEPTABLE/BETTER HOTEL THOUGH THE EATING/DRINKING WAS NOT TRIEDGenuine Expedia guest review
Absolut empfehlenswert - Lage, Service, Komfort! Gerne wieder.Genuine Expedia guest review
"bien ubicado y con fácil acceso"
Fue agradable y mejoró tras la primera impresión de que se encontraba en un lugar algo desolado. Su ubicación cerca al skyway, museo de ciencias y al downtown y riverwalk me parecieron estupendas. Deberían facilitar el ingreso a las zonas de descanso de las suites contigua. Lo encontré muy limpio y ordenado. Definitivamente podría regresar.Genuine Hotels.com guest review
"Excellent accommodation & value"
09/28/14 Elizabeth C Jacksonville, United States
Staff was courteous and helpful. Rooms were clean and smelled fresh. Great value for the price. Would definitely recommend and stay at this facility again. Was greeted often by staff & though near closing time for the bar, the staff made me a pitcher of tea :)
"Can't see the river from the lobby."
09/28/14 Timothy H Hanahan, United States
Hotel was in the getto, we had to walk to get to a water taxi (could have gotten mugged) to get to river walk. I was told you could see the river through the window of the hotel lobby. It is a pond! We stayed at the Hyat the year before on the river walk, my daughter mistakenly thought it was your hotle, but it was the Hyatt for the same money. Did not like paying for parking, Hyatt did not charge for parking. The staff alows children under 12 play and piss in the hot tub unsupervised. One star.
09/24/14 Gisella N Dublin, Georgia
They have the best comforters, very comfortable rooms. Front desk personnel were very polite and understanding, with my son's daily visits to hospital. I was suppose to stay at the Ronald McDonald House but it was full. So they had us stay at the Hilton hotel. I would stay there again.
"Train noise mars otherwise nice hotel"
08/25/14 Gracie989 Columbia, South Carolina
One usually checks into a hotel expecting to, you know, sleep. Some sleeping did occur during my two-night stay here, but it was rudely (and frequently) interrupted by obnoxious trains. Unfortunately, I cannot recommend this nice hotel to anyone apart from the sound sleepers of the world who can sleep through loud train horns in the early hours of the morning.
08/12/14 Anthony J Valrico, FL, United States
Very nice hotel located in downtown Jacksonville. Close to good resturants and easily assessable to the interstate. The hotel is very cleans and the staff is excellent. My room was very quiet and there was no noise from the streets or other occupants. I would definitely stay at this hotel again if I'm in Jacksonville.
"Stay at the nearby Hampton, not this hotel"
08/09/14 yelvington Wilmington Island, Georgia
The Hampton Inn nearby on Prudential Drive is a much better choice. This hotel charges $9 for parking and $12 for breakfast. Restaurant service was terrible, cook was nowhere to be found, food trays were nearly empty and the rude, scatterbrained waitress double-charged me. When calling the hotel to get it fixed, their phone lines were busy for 10 minutes and then they hung up on me halfway through the process. Train tracks nearby, locomotives honking all night.
08/08/14 Mac M Savannah Ga, United States
I have a handicapped family member who has special needs. The staff of this hotel bent over backwards to ensure that all of her needs were taken care of, and everything was done with a smile. I would recommend this hotel to anyone and everyone visiting the Jacksonville area.
"Great Downtown Hotel"
08/03/14 Whitney H Washington, United States
I chose this hotel based on its location and found it to be well suited in the Jacksonville area. It provides easy access to the downtown and surrounding areas. The hotel is very clean and the staff is very nice.
"Good Location pretty close to the Stadium"
08/03/14 Barry V Gainesville, Florida
The hotel was pretty good. The people were friendly and helpful at the front desk. The breakfast buffet did not look like it was anything more than a bag of bagels and a box of doughnuts. We were not going to waste $12.95 on that. The next time we stay, we will know to bring our own food, or go out to eat breakfast somewhere. Also the Pool opens at 0900. This is a little late for people who like to get up early and swim.
"The HVAC system is noisey"
07/24/14 Larry L Melbourne, United States
The air conditioning was on/off all night and the "adjustable" bed didn't work. It was hard as a rock. Slept terribly. We had breakfast and were served bacon and eggs that were room temperature. The staff was excellent. The location was g
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