Hilton Garden Inn Jacksonville Downtown/Southbank

After first not being told by hotel.com who book our stay that there would be no 1st floor rooms available due to repairs. I checked on in, then was not told about the air adjustable beds. just to wind up with a horrible nights rest on a bed that In could have adjusted if I had been made aware!! Anyway Rose at the desk the next morning, with her GREAT […] ATTITUDE saved me from checking out by comping breakfast for us and moving us to a new room after explaining the adjustable bed valves. Along with great service in dining from Pidro, our stay got much better than the way it started...I will stay at this property again, because of Rose and Pidro's great P.R. Read more

Genuine Hotels.com guest review

We stayed here just one night so we could attend a football game. The locat ion is in the downtown area and also very close to the stadium. Our room was clean and very comfortable! Would definitely stay again if in the area.

Genuine Expedia guest review

Even though my room was not ready when I arrived, the clerk who assisted me was extremely accomodating and friendly. I had to get to another hotel each day for a school residency, and she made sure I had a ride for a mere $5, since the water taxi was unavailable so early. When the internet did not immediately work for me, a tech person was available […] and the matter was resolved quickly. Staff I ran into were really friendly; I know it doesn't make sense, but they made me feel more than welcome, more like family. Even though my residency was at the Hyatt (bigger, 'grander'), my room was more affordable AND a better deal than the Hyatt, with its nice TV, fridge and microwave. I would definitely stay there again, and recommend it to others. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff was very courteous, the front desk attendant was highly efficient and very friendly. No matter what time of day I was walking through the hotel, I was greeted with a smile from every staff member.

Genuine Hotels.com guest review

Very clean and quiet. Best breakfast I have ever had. Worth the money!

Genuine Expedia guest review

Nice clean hotel close to downtown

Genuine Hotels.com guest review

It was a great place. It was newly built and everything was great. My stay was only 1 night but it was comfortable and close to downtown. The pictures of the hotel is a little misleading with a picture of a walk-in shower, but the basic room you get a basic shower/tub combo. However, the bathroom looked great and the beds were very comfortable. For […] the most part, it was quiet when we were there, but it was around a holiday time and businesses near by was closed due to the holiday so that may have played a part. Overall, it was a great place and everything was great! Read more

Genuine Expedia guest review

AN ACCEPTABLE/BETTER HOTEL THOUGH THE EATING/DRINKING WAS NOT TRIED

Genuine Expedia guest review

Fue agradable y mejoró tras la primera impresión de que se encontraba en un lugar algo desolado. Su ubicación cerca al skyway, museo de ciencias y al downtown y riverwalk me parecieron estupendas. Deberían facilitar el ingreso a las zonas de descanso de las suites contigua. Lo encontré muy limpio y ordenado. Definitivamente podría regresar.

Genuine Hotels.com guest review