"Nice hotel, noisy trains"
We were traveling and had had a long day. The nearby trains made a lot of noise all night long which interrupted our sleep.Genuine Expedia guest review
beautiful hotel,just not sure about the area.Genuine Hotels.com guest review
I thought the hotel was very nice and clean. Parking was very nice in a secure garage. The only thing was that they did not provide room service during breakfast hours. It would have been nice to have that option.Genuine Hotels.com guest review
"A birthday getaway."
They charge for parking unexpectedly and you need the garage because it is in a very Scary neighborhood. The guy at the counter forgot to tell us about Adjusting the comfort of the bed which would have been helpful because the bed was very uncomfortable. I slept terrible. Then they have the breakfast set up like its free but they charge you $12.95 a […] person no matter what you eat. Read moreGenuine Expedia guest review
Location was convenient to where I needed to be. Staff very nice & friendly. The bed was a bit hard for my tastes, but an overall enjoyable stay.Genuine Hotels.com guest review
"Hotel Nice, but not in a great area."
Thursday night was great. In room 712 does not keep out the band noise from the bar across the street. l am hard of hearing and was kept awake until 1:00 when the bar band shut down. Do not get a room on that side of building during the weekend.Genuine Hotels.com guest review
"Berry nice place to rest"
I love the hotel, but the arrival was si bizarre , basically is 2 hotels in one building with no instruction how to go to your right hotel, manager helped us to find my hotel, but one thing about hotel is ....peaceful. Pool and gym are very cleanGenuine Expedia guest review
was a great stayGenuine Hotels.com guest review
This hotel was beautiful. It was convenient to wonderful dining and the staff were great.Genuine Hotels.com guest review
Nice hotel but 10.for parking, 13. for breakfast. No restaurants within walking distance. Bar/Grill not open after 10.00 or even Saturday afternoon. You can walk over the bridge to Jacksonville Landing but it is about a mile and a half. Room a little small for a Hilton Garden. Nice staff. Half the building is another Hilton hotel. Parking might be a […] problem if both hotels full. In general, at this price, there might be better options. Read moreGenuine Hotels.com guest review
A+Genuine Hotels.com guest review
We have always been loyal customers of the many Hiltons there are. This one was also what we expected! Lived it and will definitely add it to our list!Genuine Hotels.com guest review
"picky hotel person"
Good, new property, clean room, but heard loud music from bar next doorGenuine Expedia guest review
"Good location for arena events"
Nice stay, just disappointed that parking and continental breakfast not included.Genuine Hotels.com guest review
We were only there one night...to visit granddaughter at the Wolfson Childrens Hospital. It was close and convenient. The parking garage does not have enough spaces to accomodate guests. Breakfast buffet was OK, could have used more refills and fresher items. Coffee was not good, much too weak..Genuine Hotels.com guest review
"Close to family"
the hotel was great,the location was in a good place.Being downtown was great because our family was close by.Genuine Expedia guest review
The hotel was easy to find, and comfortable in every possible way!! The staff went above and beyond to help you, and they made sure you felt welcomed!Genuine Hotels.com guest review
"nice place & good location"
Good location near the river, restaurants, shop in the San Marco area. Helpful at the front desk about restaurants and directions. Sunday breakfast not impressive for the price.Genuine Expedia guest review
My husband and I stated there for one night for a football game. The location is great! The hotel was very clean, modern. We will definitely stay there the next time we are in Jacksonville.Genuine Expedia guest review
"Nice hotel - get a room on the interior"
Nice hotel. My original room was on the exterior side of the hotel and there was a band playing at a local bar across the street (pretty late on a Monday night). Thankfully, there was another room available and they moved me to an interior room with no issue. Great service, nice hotel overall. I really didn't understand the daily parking fee, didn't […] seem like a prime location to charge for parking. Read moreGenuine Hotels.com guest review
"Close to Arena"
Quick but pleasantGenuine Hotels.com guest review
"Great place to lay your head"
Very clean, very new hotel . We just drove 13 hours from Philly Pa , we just wanted a clean , bed bug free hotel . They are not @ this time on the bed bug registry which to me is very important. The down side is they , and the reviews tell you nothing of the $9.95 parking fee for the garage next to the hotel ( not a great neighborhood ) Also they have […] a lovely resturant , that food is decent and they even have a kids menu. It serves dinner till 10, the service is on the sucky side, the food was quite tasty but severely over priced. But again we were thankful for a clean, bugless, decent resturant . It was all about conveince . Read moreGenuine Hotels.com guest review
"Close to The Landing and Metropolitan Park"
The hotel was clean, comfortable, nice flat screen T V. We had a great time. First time staying there. Will return.Genuine Hotels.com guest review
Everything was fine from betinning to end, would stay there againGenuine Hotels.com guest review
very nice and clean pool and hottub was useable all nite big plus for meGenuine Expedia guest review
"Perfect for my needs"
Had a one night stay at the Hilton Garden Inn with three girlfriends to catch a show at Jack Rabbits. I picked the hotel because it was in walking distance of the club. The hotel was a tad hard to find, but not a big deal. Staff was very accommodating, and honest. The only room with two queen beds was next to the elevator, so a king room was recommended […] because of the noise level. The room was clean and comfortable, what more can one ask for? Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Jacksonville Downtown/Southbank Thank you for your kind words! We truly appreciate your business and are so happy to hear you enjoyed your stay! We look forward to seeing you in the future!
The Front desk associate was very nice at getting me a great rate for the extra room I needed that Hotels.com did not book for me when I checked into the hotel. She was also great at getting us to the other side of the river as well for the Gator Bowl parties.Genuine Hotels.com guest review
Response by Hilton Garden Inn Jacksonville Downtown/Southbank Thank you for your kind words about our Front Desk Staff! We truly appreciate your feedback and want you to know that we value your business and look forward to seeing you in the future!
Great staff. Across bridge from downtown Jacksonville. 20 minutes to beaches, great place to stay for Jags Footbal game (Bus shuttle close by)Genuine Expedia guest review
"AN OK HOTEL"
AN ACCEPTABLE/BETTER HOTEL THOUGH THE EATING/DRINKING WAS NOT TRIEDGenuine Expedia guest review
Absolut empfehlenswert - Lage, Service, Komfort! Gerne wieder.Genuine Expedia guest review
"bien ubicado y con fácil acceso"
Fue agradable y mejoró tras la primera impresión de que se encontraba en un lugar algo desolado. Su ubicación cerca al skyway, museo de ciencias y al downtown y riverwalk me parecieron estupendas. Deberían facilitar el ingreso a las zonas de descanso de las suites contigua. Lo encontré muy limpio y ordenado. Definitivamente podría regresar.Genuine Hotels.com guest review
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