Holiday Inn San Antonio Nw - Seaworld Area - San Antonio

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Genuine Hotels.com guest review

My son and I felt very safe staying here!!!!

Genuine Hotels.com guest review

Very nice hotel restaurant. Very friendly staff.

Genuine Hotels.com guest review

Stay here when I come to San Antonio for business. Staff is excellent , hotel is clean and well maintained. Always enjoy this hotel.

Genuine Hotels.com guest review

clean, beds very comfortable,coffee was good flavor,breakfast nice

Genuine Hotels.com guest review

I would have expected for the price I paid that checking in would not have taken over 20 minutes once I was being waited on, the water pressure would have been great, the food would have been better, the shuttle to SeaWorld would not have to be requested twice and the fact that I made two separate reservations would not have thrown the staff into full […] disarray. I had explained to 4 different sets of individuals that we were staying for 4 nights instead of the staff taking care of the communication. The general manager stopped by the front desk while I was checking out and asked how was our stay. I simple replied it was alright, he changed the subject and asked about SeaWorld. I guess if you want an ALRIGHT stay this is the place but I would not pay more than $80 a night. Read more

Genuine Hotels.com guest review

Our room was very clean and comfortable. They offer free shuttle bus to Sea World.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Will be back

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Service in restaurant not good.

Genuine Hotels.com guest review

Had a lovely time at Sea World. Just a short drive from the hotel. My room was comfy and the food was great. Would definitely stay here again.

Genuine Hotels.com guest review

Room was not cleaned after first night. New towels were left for us on the floor inside the door. Sign was on the bed to clean. Hotel appearance is wonderful and location is great. Service is the only downer. We will probably look for other area options next time.

Genuine Hotels.com guest review

Was not very impressed. For the price I would have expected better. Close to Sea World, which worked out great for us. The hotel is very pretty and seems fairly new, the lobby is spacious and well decorated. However, that doesn't make a great stay. Blankets were as thin as paper towels. Walls were even thinner....could hear person in the next room sneeze...not […] kidding. Noises went on all night and did not contribute to a good night's sleep! Doors slamming, neighbors coughing, etc. And the bed...oh that bed....it was a queen and with my husband next to me it felt like I was laying on a wheelchair ramp....always rolling over to him, the mattress was saggy. When the air conditioner was on it was freezing and the split second it turned off it was HOT. There was not a pen in the room, which may not seem like a big deal but it came up and we needed pen and paper....not there. We booked a room for four and only got three towels, although I will say that the towels were softer than you usually see in a relatively inexpensive hotel. Our waitress at dinner abandoned us almost completely and took care of like four people way on the other side of the dining room instead. I have never written a review before, but felt that with so many strikes against the place I had to tell the story. There are more things that happened in our less-than-24-hour visit, but these are the biggies. We will stay somewhere else next time. Read more

Genuine Hotels.com guest review

Hotel is good but not great at busy times. We went during spring break and the room was not cleaned, restaurant service was poor. Facilities are good, but the noise is really loud from other rooms and highway.

Genuine Hotels.com guest review

The indoor pool could have used some repairs, but overall... Great place for the family! I will probably stay there again.

Genuine Hotels.com guest review

The shuttle service to Sea World made the trip! Not having to pay to park and walk was such a bonus. The room was very nice and clean. The property is "green" which is fantastic!

Genuine Hotels.com guest review

New hotel. Nice all around. Only complaint is thin walls. I could hear conversations in next room.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Separate hard and soft pillows with identification bands on them were a pleasant innovation even though the "soft" pillow was still way too hard for me. The room was very comfortable and internet was very easy to access and remained live without the need to renew the login process throughout my stay. My only complaint was that the coffee pot was not […] emptied and the used grounds were not disposed of one of the three days of my stay. Overall a very pleasant good value experience. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Me and my husband loved this hotel and plan on using it everytime we go to San Antonio!

Genuine Hotels.com guest review

I was very comfortable very convenient to Sea World and surrounding areas. The only detail that I personally can't tolerate it is that the pillows were terrible they were too small maybe for kids they might be appealing but bring your own pillows. =\

Genuine Hotels.com guest review

Great hotel..very clean and the staff was very nice and accommodating. Would definitely stay here again.

Genuine Expedia guest review

I went on a vacation with my family and pet. The hotel was clean and quiet when I had checked in. This hotel is eco-system hotel which I didn't know however, you will have to leave one of your card in the slot to keep the electricity to turn on. We stayed during the winter time and the room heater had taken a long time to warm up the room.

Genuine Expedia guest review

When we checked in we asked two times the lady at the front desk for a roll away bed for my toddler, when we arrived from Sea World late at night nobody was availbale to provide the roll away. The front desk accomodated us into another room but we never got the roll away that we needed, my husband had to share a queen bed with my son It is a covenient […] hotel if you are going to Sea World but my rating is not great because my needs were not met Read more

Genuine Expedia guest review

Staff at the reception very helpful, food available in the vending machines, and Pizza Delivery available to the Hotel. Target is very close in case you need to purchase something. Rudy´s BB Ribs in the corner was a perfect option for dinner. Location is very good. Room has a good size and always clean. Bussiness Center available and I printed with […] no charges. The Restaurant with kind waiters and good service, the breakfast was very good and abundant. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Good hotel have used it several times and it is always a good experience. The pool is a bit chilly in the fall and winter but you can't have everything.

Genuine Expedia guest review

We arrived late on our check in date and the staff was very attentive and happy to help. The hotel,itself is very clean and looks new. Our room was clean and what we expected. The hotel bar and restaurant was nice and the food was good. I thought it was a little pricey but not out of the norm. Over all a great experience. We will definitely stay here […] again on our next trip to Sea World. Read more

Genuine Hotels.com guest review

Very nice hotel and friendly staff. Perfect location for a visit to Sea World.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel was nice and clean. The heated pool was ice cold. Kids didn't mind but mom did. Also, the food at the restaraunt was terrible!!! The set up was nice but it was very poor quality. Also, 1 glass of wine was $9.00 and it tated soo old.

Genuine Hotels.com guest review

This family outing was for our granddaughters third birthday with a visit to Seaworld. We were pleased in almost every point. The best being the availability of frequest (or on call) shuttle service to and from the hotel to Seaword. The least was the lack of a family restaurant and very expensive breakfast buffet.

Genuine Hotels.com guest review

The positives were that the hotel staff is very nice amd let us check in before 3. The negatives were there was trash left in the corner of the room (a pen cap and an empty soy sauce packet). While this wasn't a big deal you were left wondering what else wasn't clean. A one point we saw 6 cleaning people on our floor! But they managed to ignore two […] glasses that were outside one of the rooms they were cleaning and they were left there all night. Finally we choose this hotel for the price, location and indoor pool. The pool was FREEZING. My daughter who loves to swim even thought it was too cold. It was too cool for the outdoor pools, but they were too dirty to swim in anyway. Overall, it wasn't a bad experience, however we had just stayed at the Fairfield a little more than a week before for almost the se price and felt that we got more for our money with them, especially with the pools not really bein useful. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel was conveniently located about 1 mile from sea world. Loved the free shuttle services. The hotel was very clean and updated. We had breakfast that the attached restaurant, was a little disappointed; buffet was a bit over priced for the quality of food. Overall a good experience, I would stay here again!

Genuine Expedia guest review

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Genuine Hotels.com guest review

This was a nice hotel very close to Seaworld. There are plenty of places to eat in very close proximity. We used the indoor pool, which was fine for the kids to jump around in. The outdoor pool looks very nice and is big, with a separate hot tub and kids pool. The hotel restaurant was okay, nothing special but works in a pinch. Our in room coffee maker […] was broken when we arrived, but they came and swapped it out for us a few hours later. The only con is the hotels.com description is incorrect. Rooms do NOT have refrigerators in them. This was something we both needed and expected. We only stayed 1 night so this wasn't a big deal this time. Having two small kids, the fridge is something we like to have for drinks/snacks, and that will probably keep us from staying in the future. Read more

Genuine Hotels.com guest review

Holiday Inn provides a free shuttle to Seaworld which is 5-10 minutes away. Stores are also 5-10 minutes away and about 20 minutes away from River Walk. My room did not have a Frig and Microwave as it stated. However we were given free breakfast coupons 2 adults and 2 kids for all 3 days, they have an excellent buffet.Buffet cost $12 but worth it. Indoor […] pool was a plus to help tire out the kids. Overall, we were very pleased with the hotel, staff, and food. Read more

Genuine Hotels.com guest review

Check in time is advertised as 3pm. and we arrived around 6pm to only be told that they were, "severely sorry" however our room was still not available. We didn't have to wait long, however we were tired from being at Sea World and really just wanted to be able to get into our room right away. Second thing- is that under the room amenities it lists […] the room as having a microwave and refridgerator, and our room had neither. Third thing was that while we reserved the double queen room for 4 people, there were only 3 full sets of towels in the bathroom. And last thing to remember is that this hotel only provides free breakfast to children 12 and younger. The adults didn't mind having to pay for the breakfast buffet, until we realized that the food was pretty mediocre. Read more

Genuine Expedia guest review

Staff was very friendly, and helpfull! Location was a very short distance from Sea World San Antonio Tx. In-house Restaurant was very family friendly and the menu was priced very well.Oh, and my kids ate for free (breakfast/dinner).Not to mention a FULL bar,pool tables,dart board and lots of flat screens tv's! Pool was awsome! Hot tub. Shallow "kids" […] area for the little ones.Nice. Outdoor bar was closed but it looks like a good time. Parking lot "shrubbery" could use a good trim. It made for good cover if someone wanted to burglarize or rob guest vehicles! That is the only thing that made me uncomfortable. More visable parking would be great. Closer to hotel and not so many "green car" reserved spaces. Many of these "reserved" spots were empty. And you risk being towed if you do park there. I say leave the "reserved" parking for the elderly, and handicapped! Read more

Genuine Expedia guest review

Wonderful experience. Was disappointed that the breakfast was not included as it was stated it would be on the internet. If I had not printed out my receipt, I would not have gotten the confirmed microwave and fridge. All was adjusted except for the breakfast.. The hotel was a great location, food was good, the complimentary shuttle to Sea World was […] great and staff was very pleasant to work with. I also understood from another guest that they had a complimentary washers. Read more

Genuine Hotels.com guest review

Great Location, really close to Sea World. Comfortable bed and pillows. My only complaint was with the front desk. They did not give us our discount voucher for the restraunt. The binder had other attractions listed and said to call the front desk for directions, but when I called them they seemed annoyed and refered me to the internet to get directions. […] If they can't or won't help me, don't list it in the binder. It would be nice if they would at least have a complimentary continental breakfast. Read more

Genuine Expedia guest review

Great stay! The hotel was very clean and very close to Sea World.

Genuine Expedia guest review

Friendly and professional staff. Very clean and comfortable room. Plan to spend time in San Antonio again in the future and will stay and hotel again.

Genuine Expedia guest review

The hotel was nice & located near Sea World, with free free wii-fi & shuttle to and from Sea World. The room was clean & we were fortunate to get a fridge & microwave. Now the negative. First, we read that the room we booked came with a microwave and fridge; however after calling to confirm, we were told not all rooms have a fridge and microwave & the […] room they had us in did not come with either of them. We had to call the day of arrival to make the change. We ended up getting the room with a fridge & microwave but the multiple calls and uncertainty until the day of arrival was a bit fustrating especially since the website stated the room we booked would have a fridge & microwave. My recommendation is to call to get this confirmed. We were also told that the shuttle will pick up from Sea World every hour on the hour after 1 pm (to get the shuttle from the hotel to Sea World you have to let the front desk know so they can reserve a spot for you on their list). We rushed to the meeting spot for the 1pm pickup & arrived there 5 mins early.....there was no shuttle. We waited and ended up having to call the hotel to get them to come get us (20 mins later). We then reserved for the shuttle to take us back to Seaworld at 4. Again arrived 5 mins earlier...shuttle had already left. We had our name and rm # on the reservation so not sure why they left without us (waited another 20 mins). The shuttle time seems to be a little off so again you may want to call them for pick up. Read more

Genuine Expedia guest review

The shower/tub was a little slippery. There really needs to be some sort of support. Maybe having 4 bath towels in each room. There are usually 3 and standard might be a family of 4. overall we loved the hotel and enjoyed our stay

Genuine Hotels.com guest review

This hotel really exceeded our expectations. Very family oriented/clean and friendly. The hotel shuttle to Sea World was awesome and they offer to shuttle to restaurants as well. The grille/sports bar attached to the hotel was also very family oriented. I would recommend bringing your own pillow-I always forget to do this and I am used to sleeping on […] a down pillow and if you aren't used to a pillow where your head is kind of propped up, the pillows do not allow you to flatten them out much so I woke with a crick in my neck. Otherwise the beds are very comfortable. Read more

Genuine Expedia guest review