Hotel was under remodel in certain areas and pool chemicals were harsh on the eyes but overall a great place for price! We will be staying again next time in PDXGenuine Hotels.com guest review
"Great to just OK depending on who is next door"
Hotel location very convenient. My second floor room was very comfortable, roomy, and well equipped with nice bed and brand new appliances. Hotel is being remodeled and so halls were understandably messy. Very nice breakfast food and area. Thursday night stay was very good but on Friday a pair of moms with young children were put in a room next door […] and they had lots of noisy fun with loud music. At 10:30 pm I finally called down to the front desk and the music stopped. Refrigerator didn't produce much ice and made a popping noise while it ran. Nice big LG TV but it cycles through channels painfully slowly. Noise level acceptable for airport hotel but between-room noise insulation not great. I'd probably stay again during week but not sure about on a weekend. Read moreGenuine Hotels.com guest review
Family getaway weekend. Came to swim, hot tub and relax. Good breakfast in the morning.Genuine Hotels.com guest review
"Great New Years at Residence Inn!"
Great New Years at Residence Inn!Genuine Hotels.com guest review
"Good place to stay"
Hotel location was greatGenuine Hotels.com guest review
"New Year's Eve Night"
The hotel over all was good. The room & dishes could be cleaner. You can hear a lot of noise in the hall and rooms next door.Genuine Hotels.com guest review
"nice location for airport stay"
2nd time here, nice stayGenuine Hotels.com guest review
"Lousy Christmas weekend accomodations"
So disappointing. The room was dirty, there were 6 rather large black burns on the carpet (a no smoking facility) a large stain on the carpet, the fireplace didn't work, the towels were thin and there weren't towels at the swimming pool and hour after I called to report it. We left several complaint messages at the front desk to no avail. Let's see […] if there is any response from Marriott. This was a one room suite. Read moreGenuine Hotels.com guest review
The hotel was great!! The other guests, not so much. At the breakfast bar, I watched a woman fill five (5) to-go boxes, two plates, and close to a dozen hard boiled eggs. Disgusting show of character!!Genuine Hotels.com guest review
"Residence Inn PDX"
Staff was nice, Room wasn't as I would expect staying in a Residence Inn. Couch had a big stain on the cushion, as well as droplets on the pictures above above it. The TV remote batteries were also dead. Bed was clean and very comfortable. We were in and out for a dinner with friends and were not in the room except to sleep. I guess it is the little […] things that could make the room better, especially if staying long term. Read moreGenuine Hotels.com guest review
We always stay at the Residence Inn at Cascade Station Portland Airport when we go to Portland. Most of our trips are for shopping and the hotel is located in the perfect area for a shopping experience. The staff is always super friendly and helpful and the hotel is always clean. Can't beat the breakfast and if you want something more there are several […] eateries with in walking distance. Over all this hotel is a 10 in my book. Read moreGenuine Hotels.com guest review
"Very good place"
It was a one night stay before transferring to another hotel. The hotel is nice, more like a studio, very comfortable. It's close to the Max train which goes into the city. The courtesy pick up was good, only 5 minute wait.Genuine Hotels.com guest review
"It'll work in a pinch but keep looking if you can"
Dirty elevator - not vaccumed in at least a week. About 17,000 kids in the lobby near the pool. Homies in the hallways on the phone. I expected a nicer atmosphere. Room was okay but musty stale air didn't make the wife very happy. Left before breakfast was served.Genuine Expedia guest review
"Good value in a great airport location"
This Residence Inn was near the Portland airport in an area called Cascade Station. I rented a car, but light rail is a convenient option. There are nearby restaurants and the area felt very safe. The hotel staff was responsive and friendly. My studio suite was spacious and the space was well-designed. Would definitely stay here again.Genuine Hotels.com guest review
"little family get away with access to everything"
Great visit. Great service.Genuine Hotels.com guest review
Much more quiet, and less hassle than Hyatt down the streetGenuine Hotels.com guest review
"Quick night at the airport"
Quick night at the airport before an early flight. The room/hotel was great, a clone of at least two other Residence Inns I've stayed at. If you like one, you like them all. If you don't, well... My only complaint, a minor one, was that they were a little pushy in the morning about the shuttle to the airport. If they'd wanted us there early, they should […] have said so. Read moreGenuine Hotels.com guest review
This is an average Residence Inn. The breakfast is good, especially compared to most hotels. They put us in a room with a view of the roof, which was not inspiring, but again, adequate for our needs. The only real issue for us is the lack of ready ice, which is true of most Residence Inns we have stayed in. You have to wait for the ice maker to start […] producing ice in the room's refrigerator, and there are no other central ice machines from which you can get ice. Read moreGenuine Hotels.com guest review
Staying on business and wanted to be close to the airport for a quick early morning departure. Perfect place that is always a bit more than just a regular hotel room. Very nice.Genuine Expedia guest review
"Great option and close to airport"
If you want to be close to the airport or to a MAX line, it's the perfect place to stay. Although it takes 45 mins to get downtown, it's great for short trips when you're main focus is making it easier to fly in/out. The staff provided excellent customer service, even offering to make an extra, unscheduled trip to the airport to accommodate us picking […] up a rental car for a trip further south. Breakfast was well-worth it, too. Read moreGenuine Hotels.com guest review
"Very close to the airport and shopping."
Very quiet and peaceful. Breakfast was great.............Genuine Hotels.com guest review
"Great comfortable hotel for business & fun"
I usually stay at a reasonably upscale hotel downtown, and shy away from anything close to the airport. I was pleasantly surprised at the quality suite the Residence Inn at Cascade station. It had everything I look for in a hotel, except for one thing: no real dining options and no local bars. There are chain restaurants and fast food places nearby, […] but nothing spectacular. However, I like to cook and these suites have complete kitchens, with separate dining room and bedrooms. Sundries can be purchased at the lobby story (it's small and limited), and most groceries are available at the Target next door. This hotel has an adequate fitness room and a swimming pool, which is tough to find lately. The room price was very reasonable. Facilities are clean and relatively new. WiFi is complementary, computer setup is decent, there's a fireplace and multiple televisions throughout. Public transport is right outside the door via light rail, and the airport is a quick 5 minute trip down the line. If you want to shut yourself up and get some work done, and/or invite colleagues over for a comfortable evening of home-cooked food and drinks, this is a great place to stay. You can take the light rail downtown for meetings and after-hours entertainment, but the trains don't run much later than 10:30p, so I'd recommend a rental car if you need convenient transportation throughout the city. Read moreGenuine Hotels.com guest review
"Great Portland experience"
Hotel was very convenient being so close to the Max stop. It was also easy access for airport and easy travel via vehicle as we did rent a car also. The room was very pleasant and truly a "residence" vs hotel room. Hot breakfast was nice. Loved the social area outside by the fire at night. Would definitely book again.Genuine Expedia guest review
The check-in at this residence inn was the simplest of ANY hotel or time share that I have ever visited, and that was so nice after a long day of travel. Our mini-suite was pleasantly appointed and comfortable. We enjoyed using the indoor pool and hot tub. The continental breakfast was adequate, but crowded. The coffee in our room was better than at […] the complimentary breakfast. This is compensated for by the nearby Starbucks at Cascade Station. Yes, I would recommend this hotel. Read moreGenuine Expedia guest review
I've stayed here several times. This is in my top three Portland hotels and the other two are very expensive. They have ample parking and allow dogs. The area is a shopping mall next to the airport, but the Max train is 100 feet from the front door and gets you to downtown easily in 25 minutes.Genuine Hotels.com guest review
"Can't be location!"
Very clean, good breakfast and the quickest check in I've ever had.....literally 5 minutes. Be aware that if you're taking the max to the hotel the stop is mt hood ave station not cascade station. And while close to the airport and next to the max line, we didn't hear much of either. Every night we had the pool to ourselves despite the hotel being full. […] One thing that was nice to see was in the pool area there is a lift for both pool and hot tub for handicap access, not something I see in my travels. I had read complaints about breakfast, but found that breakfast was more than enough, we used the styrofoam containers instead of plates just so we could just eat in our room. The only disappointment I had was the trash bags were so cheap that they were worthless and couldn't put my trash in it. I had left a note for housekeeper to just take the trash and what I couldn't fit in the rash bag I left sitting on the counter but was obvious trash. They took the bag and left the rest sitting there. That was my only disappointment when I can back at the end of the day. Otherwise will stay there again. Read moreGenuine Hotels.com guest review
"management needs to pay more attention"
Little things like - running out of milk on Saturday of Labor Day weekend at the breakfast when lots of families are around. Management of existing resources, anticipation of seasonal surges, as well as simpling empowering someone to go buy a couple more gallons of milk when the rush is on was revealed to be in lack. Maid service was gappy as well. On […] the other hand, I had a really great front desk encounter from check in to check out. There are quality people on front desk. Read moreGenuine Expedia guest review
Great location. Staff very helpful and courteous.Genuine Hotels.com guest review
"Nice suite hotel close to public transit"
we had a great experience at this hotel. the staff was very friendly and helpfulGenuine Expedia guest review
"Convenient to airport but expensive"
Residence Inn is convenient to the airport and next to a Target and Subway and light rail system. Certainly the franchise is meant for extended stays, but my one night stay was extremely expensive, but competitive with area hotels.Genuine Hotels.com guest review
We arrived to what is customary to the Residence Inn ~ an expansive downstairs, small "store" with common food items for long term stays, televisions, guest computers. Nobody at the counter for several minutes, but friendly. Check in was long and convoluted, ended up having to use my business card instead of my personal card that I reserved the room […] with. Upon arrival, found the toilet to be used and not flushed....ew. Otherwise the room seemed clean. My two daughters shared the couch bed ~ as we were settling into bed we discovered no sheets anywhere in the room. Upon calling the desk we received a fitted sheet and one pillow. No top sheet, no pillow for one of the girls and there were no blankets available??? They took one of the blankets from the bedroom, all the towels to sleep under while wearing everything warm they could find to put on. Not okay by any stretch of the imagination. We won't be returning. For the cost of the room, nothing matched the standard I expected. Read moreGenuine Expedia guest review
Was impressed by the layout of the room, the bed was comfy, great kitchen and sitting area but the towels were really thin. Breakfast was fine. I would recommend this hotel.Genuine Hotels.com guest review
"Very nice stay."
Staff was helpful and the room was comfortable and clean. A plus was the light rail next to the hotel. We caught it to downtown Portland and never had to drive our car. By the way we never heard the light rail when we were in the room.Genuine Hotels.com guest review
"Great. Near airport and 15 min to town"
Great hotel with new building, plenty of parking and the Max train is right there.Genuine Hotels.com guest review
"Really enjoyed our stay"
My husband, 1yr old daughter and I really enjoyed our 3 day stay. Enough room for our little one to play. Beds were clean, not the most comfortable but not bad. Staff very friendly but definitely understaffed. The Max line (light rail) was right outside of our hotel so that was very convenient. Lots of places to eat around and we could just barely hear […] the planes. We would stay here again. Read moreGenuine Expedia guest review
"liked this hotel"
Very clean hotel, plenty of room, hotel personnel attentive, very close to PDX airport, in walk distance to MAX lightRail, and to shopping center.Genuine Hotels.com guest review
"Great hotel easy access to public transportation"
I really enjoyed my stay at the Residence Inn. I had a red-eye flight and they had the shuttle come and pick us up at 1:30 am. The staff, from the front desk to the kitchen to the housekeeping were all warm and welcoming in. I did have a problem with the AC in the middle of my stay but the staff were able to get me moved right away to another room as […] the issue was going to take longer than a few hours to fix. I really liked that the MAX station is directly in front of the hotel - talk about convenient! The is a great shopping center nearby (Cascade Station), a Target and several restaurants. I thought the noise was fairly quiet despite the proximity to the airport. I asked for housekeeping only twice and each time, the room was neat and orderly. I would definitely book this hotel again for my next trip to Portland. Read moreGenuine Hotels.com guest review
Recently stayed here at the Residence Inn (Portland Airport) and found it very nice. The buffet breakfast was excellent. Hot foods were hot, and cold cold. Nice selection of items. Would stay there again.Genuine Expedia guest review
"Welcoming, comfortable & classy"
I arrived tired after a long drive from Eugene in stormy weather. After checking in, I was pleasantly surprised to be offered a glass of a local beer in the lobby area that also serves an outstanding variety of hot and cold breakfast selections. The room was spacious and well-designed for short or long stays. The best surprise was being so very close […] to the Mt. Hood TriMet (MAX) red line station. It is less than 100 steps from the hotel front door to the station platform! With an extra day in Portland, I turned in my rental car and went joy-riding all over Portland's light rail, rail, and street car system for a $5 all-day ticket. Read moreGenuine Expedia guest review
Room was clean. Great pool. Good breakfast. Some dinners. We had a great stay. Staff waz always pleasant. Glad we we went.Genuine Expedia guest review
Service was phenomenal.Genuine Hotels.com guest review
"Great hotel but understaffed."
This is a great hotel but severely understaffed. They ran out of towels, the pool area air conditioning wasn't working and it was 90 degrees in there, we waited in line at the front desk several times because the phone wasn't being answered (too busy). Honestly, the staff who were there were trying their best but there were too many guests and not enough […] staff to help them all. Read moreGenuine Expedia guest review
Response by Residence Inn Portland Airport at Cascade Station Dear Residence Innn Guest Thank you for staying with us at the Residence Inn Portland airport and I wanted to apoligize for the lack of service we were unable to provide. The issues you mentioned have been addressed with the appropriate managers. We hope that you will give us another try the next time you are in Portland. Sincerely, Myrna Green General Manager
"Nice Hotel at reasonable price"
Nice hotel with reasonable price, close to airport and grocery stores.Genuine Expedia guest review
Love the rooms because they have fridges and stoves and places to sit, even in the studios. It would be great for a longer stay. Location is super convenient, right near The Max. Very clean and quiet. Would definitely stay here again.Genuine Hotels.com guest review
Hotel wanted $100 pet fee on $150 room rate. They said it's clear on the Marriott website but not on the Expedia site. Be warned!Genuine Expedia guest review
"Really unclean rooms"
We were really disappointed by lack of cleanliness of this hotel. We booked an overnight stay on our way to Hawaii, as we walked through the hallways we noticed the carpet has not been a vacuumed and has all sort of debris. As soon as we walked in the room we saw dog food on the floor, stained couches, widow drapes, dust all on top of microwave and […] other places, stains on floor. We called the front the desk and were told they will send over some housekeeping. Housekeeping came and did superficial cleaning ignoring the rest. When we called back the front desk, Vanessa did not seem to care and told us she would move us to another room. The new room was just as bad, when we called again, this time she sent over the house keeping inspector. House Once housekeeping inspector arrived and we showed her around whose name is Tracey. She was very apologetic about it and immediately started to clean and got the room to somewhat acceptable condition. We took extensive pictures of both room and how dirty they were. I left my cell phone number with the clerk asking them to have the GM call me so I can share those photos with her. We wanted to work with them in addressing this issue before going public with the review. We never got a call back from the GM. We were really frustrated with the experience we had at this hotel and do not recommend anyone staying over there unless they clean the hotel. Read moreGenuine Expedia guest review
Response by Residence Inn Portland Airport at Cascade Station Dear Residence Inn , I wanted to take a moment to say thank you for staying with us at the Residence Inn Portland Airport. I also wante to apologize for the condition of your room. This is not typical of our hotel and we defineatley did not live up to our company standards. Again please accept my apologies and I hope that the next time you r in Portland you will give us another turn to prove that we are a great hotel. Sincerely Myrna Green General Manager
"Close to Airport"
Did a last minute reservation here due to bad weather and my need to get to the Portland Airport early in the morning. The hotel was wonderful and very comfortable and quiet. There are places to eat close by. My only issue was that when I checked in and asked about the shuttle for the next morning, the shuttle was already full at the time I needed to […] leave, which meant I had to take a shuttle half an hour earlier. If I had known that I could request shuttle time ahead I would have. Read moreGenuine Hotels.com guest review
It was a great stay for me, once I found the hotel. Unfortunely, my cars navigator could not get me directly to the hotel. My stay was very comfortable and I would stay there again the next time I am in the Portland area.Genuine Hotels.com guest review
"I would like to come back but..."
When I checked in, the agent charged my card for the room and tax, when I had already paid it through the site. The funds were held for 10 days before they were released. Only one staff member tried to fix it, to no avail. Breakfast was very sad. Had to keep asking staff to fill what was available. For a place that charges a bill and a half a night […] regularly, the breakfast left a lot to be desired. On a positive note, room was nice, and good internet. Read moreGenuine Hotels.com guest review
"Loved the nearby shopping"
Staff all pleasant, allowed early check in. would definitely stay there again.Genuine Hotels.com guest review
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