Hotel Nandini Palace - Chennai (Madras)

Although the hotel staff were gracious and extremely accommodating, the "up sell" at the front desk was a bit much...wi fi, breakfast etc. The bathroom had a mirror with rust spots all along the edges. Liked the in bath clothes line. Room was spacious though the light buttons were a bit hard to figure out. Security is quite tight at all Indian hotels with checks of luggage, metal detectors, car inspections including bomb-sniffing dogs. Nevertheless, the security detail was quite pleasant.

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I was almost sceptical about the hotel but was blown away right from the beginning. I was greeted by a uniformed chauffeur and another suited gentleman at the airport to escort me to my car. They were so professional and courteous. The interiors of the hotel were again serene and beautiful . My room and bathroom were tastefully decorated clean. Front desk was professional and efficient. Free breakfast every morning had a great spread of both continental and indian...the spa is a definite must do...All staff from bell boys to front desk managers were very pleasant and eager to please, service was 5 star quality, making my vacation very memorable.

Very nice room. the service was really good as well.

Being a new hotel that just opened recently the quality of service from servers at the 3 restaurants I ate at needs improvement. On multiple occassions it took a long time to receive the bill (up to 20 minutes), drink refills or other requests. The main buffet restaurant could offer more western options as well because sometimes this was very limited depending on the day. Aside from restaurant service improvements the hotel was excellent.