as far, as the hotel itself it was clean and in a good location, but i had issues with my room, the fridge did not work, and the a/c would not stay on, it would turn off and on, so first you froze then you were sweating. Did not sleep for the two nights, due to this. The front desk said yes they have been having problems with a/c, so my question is […] why hasnt it been fixed. So it will be up in the air, if I will ever stay here again. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Houston Webster Dear constant traveler, Thank you so much for taking the time to leave us your feedback. It is great to hear that you found the hotel clean and that you found our location good. I do apologize for your experiences with the fridge and the a/c. I promise you that we take your comments seriously, and we will do everything to correct these issues. Hopefully, you will provide us another opportunity to show you that we are a great hotel! If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask for myself, or the Manager on Duty. Sincerely, Thomas M - Hotel Manager
"Nice place to stay"
My 6 year old son and I stayed and this hotel, staff was very helpful and pleasant. Will be staying there again. The only issue was in the room with a king bed, the bathroom lay out was very small.Genuine Hotels.com guest review
Response by Holiday Inn Houston Webster Dear lisa, I am pleased to read that you and your son enjoyed your stay at our hotel. I am also glad to read that you will be staying with us again in the future. Just so that you know, we have six different room layouts, and some bathrooms are larger than others. We do what we can, when we can, so just check in with the front desk next time and we can see what we have available for you. Until then, have safe travels! Sincerely, Thomas M - Hotel Manager
Very nice hotel. Stay was short but we enjoyed it.Genuine Hotels.com guest review
Response by Holiday Inn Houston Webster Dear Anonymous, Thanks for giving us a 5-star review! We really do appreciate your business, and your kind words. All of us here strive to deliver a great guest experience. Please visit us again, soon. Sincerely, Thomas M - Hotel Manager
The king suite with a separate bedroom was very spacious, especially for the price. The hotel had good restaurants within walking distance. The overall appearance of the room and hotel was very nice.Genuine Expedia guest review
Response by Holiday Inn Houston Webster Dear The Bameral, Thank you for staying with us, and for taking the time to write a review. I am glad that you enjoyed one of our spacious king suites, and the many restaurants that surround our hotel. We look forward to having you stay with us again! Sincerely Thomas M Hotel Manager
The girl at front desk maria , 1st said we only had 1 room booked and that the were sold out was not even going to look into it said I booked through 3 party so hotel not responsible , then she gave us are key card we went up to our room our 1st room we got in and there was 1 bed there are 7 of us !!!then 2nd room the key card was not activated correctly […] when we went down to complain Maria first acted like we just probably didn't do the key card correctly ??!!?? Then I assured her we did! She activated the key again and this room only had 1 bed , very disappointing blamed everything on going through 3 rd party very very disappointed!! then she called my room @1045pm!!?? she knew I had small children with me and called my room close to 11pm ,,very poor staff Read moreGenuine Hotels.com guest review
Response by Holiday Inn Houston Webster Dear Natalie, Thank you for taking the time to write a review about your recent stay with us. Please accept our sincere apologies for the inconveniences that we caused. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit. We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs. Sincerely, Thomas M Hotel Manager
"50th birthday celebration"
Our stay there was great... The room was very clean and the bed was super comfortableGenuine Expedia guest review
Response by Holiday Inn Houston Webster Dear Butterfly, Thank you for taking the time to make comments about our hotel. We are glad you enjoyed your stay with us and hope to see you again some time soon. By the way, Happy Birthday!! Thomas M - Hotel Manager
Great breakfast and great service by waitress at the breakfast, She served fast and polite. Room was clean, large and bright. I liked the bar too. The only complaint was that the alarm clock did not work. Next day I complained, although they took the note, nothing was done. When I complained again, I was told I should have called for wake-up call and […] should not use the alarm clock. Read moreGenuine Expedia guest review
Response by Holiday Inn Houston Webster Dear Anonymous, Thanks for staying with us, and for taking the time to write a review. I am happy to read that you enjoyed your room, your breakfast experience, and the bar. I will make sure to pass along your comments to our staff. Please accept my sincerest apology for the experience you had with our alarm clock and the response you received from our staff. We strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Thomas M - Hotel Manager
"Very clean, good location."
My ONLY complaint about this room is that during the night our ac unit seemed to quit putting out cold air. It didn't want to cool below about 76, which on a 90 degree day was not coll enough for us. We were sweating all night. :/ Aside from that, the room was great, clean, and the bed was very comfortable. The toiletry sample smelled wonderful too […] - which isn't usually the case for hotels. I would definitely stay here again or recommend it to others. Read moreGenuine Hotels.com guest review
Very nice hotel. Plus great Thai restaurant in front of hotel.Genuine Hotels.com guest review
Nice and clean hotel with Excellent staff. Breakfast was the best! It was a joy having breakfast at the hotel as Stephanie was great! She remembered what you had from day to day which made ordering fast and convenient. Parking is in front of the hotel. Easy on and off Route 45. For food outside of the hotel, try the Mom and Pop places as I found the […] franchise restaurants in the area bland and very boring. Best I had for BBQ was Central Texas BBQ near Hobby Airport. Read moreGenuine Expedia guest review
"Good hotel convenient for nasa"
Staff friendly and helpful. Small evening menu, but good. Free appetisers at the bar very welcome. Close to NASA and Kemah boardwalk.would have been nice to have breakfast incl.Genuine Expedia guest review
Beds Are A Little Hard. Make Sure And Get An Ethernet Cable If You Need The Web For Anything Other Than Casual Surfing.Genuine Expedia guest review
"felt the luxury"
Cleanliness... Professional Staffing... Beautifully appointed rooms... What more can you ask for a home away from home.Genuine Hotels.com guest review
"hotel was great yet check in times wrong"
overall great hotel, super clean, great location but check in time was noon on site and when we arrive were told could not check in till 3... so basically shorted my stay because they ' were at full occupancy last night and would not have rooms ready till after 3." I didnt know i had to check to see when it was convinient for them to have my pre paid […] room ready... so they take a 24 hour stay and short you three hours...but if you are a preferred member of said club you can get your room on time.... Read moreGenuine Hotels.com guest review
"2 thumbs up"
I would recommend this hotel to everyone. The staff was very polite and helpful. The rooms were clean and the bed was super! If I could have I would have packed it up with me! Lol! The only bad thing is that its not as close to Kemah Boardwalk as I thought it was but the hotel itself gets 2 thumbs up.Genuine Expedia guest review
AWSOME!!!!Genuine Hotels.com guest review
5 star experience. Staff was great, rooms clean, 1st class everything. Well done Holiday Inn! Beautiful hotel!Genuine Hotels.com guest review
But need complimentary breakfast. As a tourist destination, it would be nice to have an inviting hot meal in the hotel before a day of touring.Genuine Hotels.com guest review
"Would stay here again!"
Well located. Priced right. the parking lot was well lit and safe. Very clean. Nice gym and restaurant. The only downside was that the breakfast buffet cost $9.95. The food was okay.Genuine Expedia guest review
Reserved a double bed on hotels.com. Arrived to hotel and was given a single king bed. I was told by front desk that I should have booked directly with hotel if I wanted to choose a room.Genuine Hotels.com guest review
Friendly staff, clean rooms and hotel was conveniently located. I would recommend this hotel to anyone, my stay there was fantastic.Genuine Hotels.com guest review
"Excellent place to stay"
This was an excellent place to stay for our 3-day weekend getaway during Spring Break. We took the kids to the Space Center, the Houston Zoo, and the Children's museum. The rooms were immaculate, the food at the restaurant was reasonably priced and well-prepared. The weekend breakfast buffet was especially nice. I took one star off on the "condition […] and maintenance" section because for some reason all of the "common areas" of the hotel (the hallways, elevators, and the restaurant area) were somehow always very hot and stuffy. We mentioned this to the waitress at the restaurant and she said that she would notify someone, but only after hemming and hawing a little bit (like it might *always* be that hot but she didn't want to tell us that was the normal condition). Other than that, this was a pleasant stay. Read moreGenuine Hotels.com guest review
Very nice staff. Great accomodation, nut finding it was a little difficult.Genuine Hotels.com guest review
"Great hotel.....but the staff?"
Our room was great. The staff during the day on the other hand....not so much. The night staff was great and very hospitable. The room was clean and comfortable. Would definitely stay again. Great hotel close to the space center. Indoor pool was awesome!!!!Genuine Expedia guest review
My family and I enjoyed every minute of our stay. Beds were very comfortable. Excellent location with family friendly restaurants and activities. We will definitely recommend this hotel to our family and friends.Genuine Hotels.com guest review
"Nice hotel........close to everything!"
Hotel was close and convenient to everything. Bedding was great! However, I do agree with one other reviewer who stated the hotel had a unusual smell (chlorine or old shoe? or some type of deodorizer?) smell that is quite obvious when entering. Other than that, nice hotel.Genuine Hotels.com guest review
"Family friendly fun"
Stayed overnight before going to the Space Center and enjoyed being so close to great food and fun.Genuine Hotels.com guest review
"Another holiday inn ( not an express)"
When I booked, I didn't realize that it was non refundable and when we realized it didn't include breakfast we asked to move to another of their properties that did and the said no. Place was average like other holiday inns but no breakfast... We really like breakfast!Genuine Hotels.com guest review
"Tons of food options"
Wow! What a good value! The bed was so comfy. The in room coffee maker was unexpected so I was excited to have the next morning. Service great!Genuine Hotels.com guest review
"Budget hotel, premium price."
I chose this hotel because I was not familiar with the area and it claimed to have a restaurant and I didn't want to wander around for breakfast. I paid $10-20 more for this feature. The "restaurant" was nothing more than a comparable buffet to other hotels (that offer it for free) but they made your eggs to order. $10 per person, please. The rooms […] had almost no dresser space. I prefer to set by bags on top of the dressers to keep them off the floors since we all know hotel floors are filthy. The bed actually squeaked just rolling over. The pillows were some kind of cotton wads that cranked your neck all night, but they looked nice. The metal dumpster enclosure doors were loose and banged in the wind all night long. Read moreGenuine Expedia guest review
Good location, clean, comfortable, pleasant staff. What I expected.Genuine Hotels.com guest review
I like this hotel, because I like the employees here. The only issue that bothered me thoughout my stay, was that the carpeting smelled funny and there was a stale smell throughout the hotel. I suggest that the carpeting be either deodarized, cleaned, and the air be a bit fresher…As you enter the hallways, or the hotel room there is a stale smell, that […] needs to be taken care of, I have no clue, where it comes from…Thanks. Read moreGenuine Hotels.com guest review
"Really nice but needs a little fix up."
The room was nice and clean. We stayed in a suite and it was very large and plenty of room for 3 adults and 2 little ones. But the ice machine on our floor was leaking and only one elevator was working and that one did not work well either, made me a little nerves. The staff was very friendly and helpful. But I will say we tried to use the free crib […] that they provided and there was not a good mattress at all and so our 1 year old did not like it. Read moreGenuine Hotels.com guest review
Had a great time !!Genuine Hotels.com guest review
I would rate this hotel right up there with the Omni hotels. Beds were very comfy and everything was excellent!Genuine Hotels.com guest review
"Clean and Spacious"
Hotel was immaculate... There is a restaurant and bar downstairs and lots of places to eat on the strip around the hotel.Genuine Hotels.com guest review
The only problem we had was finding channels that we could watch. too many Spanish channels not enough movie channels, regular channels with good everyday shows weather at night or during the day.Genuine Hotels.com guest review
"Very clean and convenient hotel"
Very easy to find, conveniently located to freeway and shopping malls with many restaurants. The facilities are quite new and modern, check-in was expedited with Hotel.com, and the lobby is quite large and welcoming. Very well worth the price. Only had trouble with a stuck closet sliding door.Genuine Hotels.com guest review
"Great service, nice setup for families"
We loved it!!! We had a total of 10 personds in our group and we enjoyed the hotel. The kids had fun in the inclosed pool. The beds were confortable and it seemed the overall condition of the hotel was good. We even decided to pay for our breakfast there, at 10/person wasn't too bad. I recomend this hotel to anyone going to the NASA SPACE CENTER.Genuine Hotels.com guest review
"Great value for the money"
This was one of the least expensive hotels on the list. The room was immaculate and modern. The setup was a little unorthodox because the room was noticeably smaller than most hotel rooms. But the important things were all there, it was a great bed, the tv was great. The bathroom was very small but everything was clean and present. The lighting was […] good. Neighborhood was quiet and from the exterior, the hotel looks exactly like every other Holiday Inn that you see everywhere. The food service is lacking somewhat but that's only if I'm searching for something to complain about. Read moreGenuine Hotels.com guest review
"food and location"
I like this place because there is food everywhere and it's a little hidden which makes it safeGenuine Hotels.com guest review
Clean, friendly staff, great bed... Can't ask for much more.Genuine Hotels.com guest review
Large rooms, huge walk in shower, two tvs, kitchen, living room.. Nice for the price. Reeks of chlorine near the lobby from the pool, though. Taxi service in the area is near non existence.Genuine Hotels.com guest review
This Holiday Inn looked new, from the appearance of it on the outside to the lobby area and bar to the rooms. Very pleased with the look and feel and the cleanliness of the site and the room. The staff at this hotel i feel needs more training and or better upper management. Since the hotel had a bar/restaurant, I asked the front desk clerks if they […] had a happy hour. One said yes and he got tied up with a phone call before I could ask the hours. I asked the clerk next to him and she said there wasn't a happy hour. Not a problem. We went to our room and was very pleased with the spaciousness and how clean and new everything looked. The bed was amazing. Only downfall of the room was that the ac unit didn't work all that well. After inspecting the room, i headed out to grab a bite to eat and came back and noticed there was a happy hour overall which offered discounts on drinks. I would definitely stay here again. Read moreGenuine Expedia guest review
"family friendly,indoor pool"
I chose the hotel because it is the only one with an indoor pool. Oh boy, we were not disappointed. The pool is perfect for families with kids. The water is very warm and comfortable, contrary to early reviews. It starts at about 3 feet deep at one end to about 5 feet at other other. My son, who had been afraid of swimming, learned to swim in this pool […] and enjoyed it so much that he called the day his swimming birthday. We spent about 6 hours swimming during our 4 nights stay. Just for this, it is well worth the whole trip. The staff there are generally friendly and helpful. The air conditioner is in room, we got used to it after the first day. Read moreGenuine Hotels.com guest review
We had a pleasant 1-night stay.Genuine Expedia guest review
"Staff was very rude!!!"
We are Holiday Inn platinum members and stay at Holiday Inns all the time. We have stayed at this particular Holiday Inn at least 5 times. Every other visit has been great but this time yhe front desk people were so rude and disrespectful that I will not go back. It wasn't even the same person it was every time we were at the desk and even when I called […] after our stay to adk about a charge on our card. There is an air of unfriendliness and rudeness from every staff member we encountered except the maids on the second floor. They were very nice. Read moreGenuine Expedia guest review
We stay at this Holiday Inn all the time because of the convenience. The only issue during this visit was a little spider in the bed and the wáter taking a long time to heat up in the shower. Other than that, the stay was fine.Genuine Hotels.com guest review
Always the best comfort.Genuine Hotels.com guest review
"Just up the road"
Great overnight or two day stay. My airconditioner went out at my house and we needed somewhere to go for the night during the week. Would have liked to have seen a little better price but what can you do.Genuine Hotels.com guest review
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